Product Management Consultant
Posted 9 days ago
Job Viewed
Job Description
Dans le cadre du développement de notre pôle partenaire ServiceNow, nous recherchons un(e) consultant(e) avant-vente capable de participer activement au développement de notre offre. Directement rattaché(e) à la direction Devoteam N Platform France, vous jouerez un rôle clé dans la construction de la stratégie de transformation digitale de nos clients. Vous mobiliserez votre expertise sur la plateforme ServiceNow pour identifier les leviers de valeur, concevoir des solutions sur mesure et porter l’excellence de Devoteam dans les phases d’avant-vente.
Vos missions principales incluent :
- L’élaboration des solutions dès la détection du besoin client jusqu’à l’appel d'offres;
- L’analyse et qualification des affaires détectées;
- Le pilotage (bid management) des affaires complexes, orchestration des contributeurs;
- L’élaboration des propositions techniques et commerciales;
- L’accompagnement au “closing” des affaires;
- La participation aux rendez-vous stratégiques “C” level ou clés, au plan de lobbying;
- La promotion de l’offre Devoteam avec l’équipe marketing;
- La contribution globale au plan de compte et à la stratégie commerciale;
Pour réussir ces défis, vous serez amené(e) à travailler en étroite collaboration avec l'équipe commerciale et de delivery;
En tant que partenaire Elite de ServiceNow, nous vous proposons une formation complète à la solution et les certifications associées.
Missions principales
Pilotage technique et stratégique des practices IAM, GRC, Cloud Security et SecDevOps
Définition de la roadmap technologique des offres et alignement avec la stratégie du groupe
Encadrement et accompagnement des consultants : montée en compétences, mentoring, community management, certifications
Contribution active aux avant-ventes complexes (AVV) et soutien aux équipes commerciales
Veille technologique et sélection des solutions/outils de référence à intégrer dans notre portefeuille
Représentation technique externe (conférences, clients stratégiques, partenaires éditeurs)
Développement de la notoriété et de la marque technique (livres blancs, tribunes, webinars…)
Rejoignez Devoteam G Cloud en tant que Senior Sales Corporate : on recrute un(e) super-héros/héroïne du business !
Vous êtes un(e) Senior Sales aguerri(e), passionné(e) par la tech et la transformation digitale ? Vous avez un flair légendaire pour détecter les opportunités, un sourire qui convainc à chaque rendez-vous, et une capacité à négocier qui ferait pâlir un expert en poker ? Alors ce poste est pour vous !
Pourquoi ce job va changer votre vie ?
Un environnement stimulant : Vous travaillez avec Google Cloud, c’est-à-dire la crème de la crème des solutions cloud. Bye-bye l’ennui, bonjour l’innovation !
Des challenges excitants : Vous serez au cœur de la transformation digitale de nos clients. Oui, on parle de grosses boîtes prêtes à révolutionner leur business grâce à VOUS.
Des collègues en or : Une team dynamique et passionnée qui partage votre envie de conquérir le monde du cloud (et des afterworks réguliers pour décompresser).
Une rémunération motivante : Fixe + variable qui valorisent votre talent commercial.
Votre mission (si vous l'acceptez)
Détecter et développer de nouvelles opportunités commerciales sur le segment corporate.
Conseiller et accompagner vos clients avec une expertise à la hauteur de Google Cloud.
Négocier et closer des deals stratégiques qui boostent notre business.
Collaborer avec nos experts techniques pour répondre aux besoins complexes de nos clients.
Dans le cadre de notre développement, nous recherchons un Consultant DevOps pour rejoindre notre équipe à Marseille. Vous serez un acteur clé de la transformation digitale de nos clients en assurant la mise en place, l'optimisation et la gestion des processus DevOps.
Missions principales :
- Automatisation des processus : Vous serez responsable de l'automatisation des tâches et des déploiements dans un environnement cloud (AWS, Azure, GCP).
- Mise en place de pipelines CI/CD : Vous participerez à la conception, au développement et à l'optimisation de pipelines de déploiement continu afin de garantir une livraison rapide et fiable des applications.
- Gestion des infrastructures : Vous interviendrez sur l'infrastructure en tant que code (IaC) en utilisant des outils comme Terraform, Ansible ou CloudFormation.
- Collaboration avec les équipes techniques : Vous travaillerez en étroite collaboration avec les développeurs, les architectes et les équipes opérationnelles pour améliorer les performances, la sécurité et la stabilité des applications.
- Suivi et surveillance : Vous mettrez en place des outils de monitoring et de logging pour assurer une visibilité maximale sur les systèmes en production.
- Linux Fundamentals (Red Hat)
Nous renforçons notre entité Network Security, laquelle est uniquement dédiée à l’ensemble des métiers Réseau, Sécurité et Sécurité des Réseaux.au sein de Devoteam Cyber Trust.
Intégrer notre équipe, c’est partager notre expertise auprès de nos clients faisant partie principalement du CAC 40 (secteur bancaire, assurance, finance, énergie, industrie.).
Nous intervenons sur la stratégie d’évolution, l’intégration mais aussi sur l’architecture des réseaux d’entreprise. Nos consultants peuvent intervenir également sur la sécurisation des infrastructures et le pilotage de de ces projets.
Nous rejoindre, c'est évoluer dans une entité de taille humaine, qui vous accompagne dans le développement de votre carrière avec des parcours de formation et de certification adaptés, ainsi que de participer à différentes activités et événements afin de fédérer nos consultants.
En tant que Chef de Projet Réseau, vous aurez pour mission de :
- Suivre de projet sur un périmètre mondial, gestion de planning, coordination opérationnelle
- Effectuer les études de faisabilité sur les différentes infrastructures (charges, planning, listing d’équipement.)
- Assurer la coordination et la communication entre le client, les fournisseurs et les équipes techniques.
- Être le garant de la coordination de la réalisation des études, avec les différents acteurs techniques en interne.
- Établir un suivi sur les livrables attendus (reporting hebdomadaire, compte-rendu de réunion, dossiers d'études techniques, documents de pilotage de projet).
- Rédiger des études techniques avant le lancement des projets.
- Mettre en place les structures du projet et ses règles de fonctionnement (configuration,paramétrage…).
- Aider à la montée en compétence des équipes locales
- S’assurer de la bonne prise en compte des besoins des Productions par les équipes IT
- S’assurer de la cohérence, de la sécurité et la standardisation des solutions fournies
Notre équipe lyonnaise n'attend que vous pour relever de nouveaux défis autour de grands projets de transformation IT et à dimension internationale.
Immergé(e) au cœur des équipes informatiques, en tant qu'Architecte d’Entreprise, vous disposez de la vue la plus globale de l’organisation et de la meilleure connaissance des capacités métier. Vos responsabilités sont :
De contribuer au cadrage des initiatives de transformation du système d’information,
D’accompagner la mise en œuvre des recommandations et de fournir vos préconisations sur les solutions techniques envisagées.
De participer à la définition des standards technologiques et des best practices d’architecture,
De fournir différents livrables, variants selon les projets, tels que : des dossiers d’architecture générale versionnés, des dossiers de cadrage pour les nouveaux choix à réaliser, la formalisation des contrats d’interface et de toute documentation utile pour la suite du projet.
Notre équipe lyonnaise n'attend que vous pour relever de nouveaux défis autour de grands projets de transformation IT et à dimension internationale.
#J-18808-LjbffrProduct Management Specialist
Posted 17 days ago
Job Viewed
Job Description
FlyAkeed is an online platform that helps people book flights and hotels easily. We started in 2017 and are based in Riyadh, Saudi Arabia. Our travel solution simplifies the process of planning and handling work-related travel.
Job SummaryWe are seeking a motivated and detail-oriented Product Manager to join our product team. In this role, you will be responsible for managing the entire product lifecycle, from ideation to launch, ensuring that our products meet our customers' needs while aligning with the overall business strategy. You will collaborate closely with cross-functional teams to deliver high-quality products that enhance the travel experience for our users.
Responsibilities- Develop and execute the product strategy and roadmap based on market research, customer feedback, and business goals
- Collaborate with engineering, design, marketing, and sales teams to deliver successful product launches
- Conduct market analysis, gather user requirements, and translate them into product specifications
- Prioritize product features and enhancements based on user needs, business impact, and resource availability
- Monitor product performance through data analysis and user feedback, making recommendations for improvements
- Ensure timely technology transfers and smooth transitions from development to maintenance
- Communicate product vision and updates to stakeholders, keeping everyone aligned and informed
- Facilitate continuous improvement in product delivery processes
- Bachelor's degree in business, marketing, computer science, or a related field
- 2+ years of experience in product management or product development
- Strong analytical skills with a data-driven approach to decision-making
- Experience in agile methodologies and project management tools
- Excellent communication and interpersonal skills
- A passion for delivering outstanding user experiences and a deep understanding of user-centered design principles
- Ability to work collaboratively in a fast-paced, dynamic environment
- Familiarity with the travel industry and technology is a plus
- Entry level
- Full-time
- Other
- IT Services and IT Consulting
Cards Product Management Specialist
Posted 10 days ago
Job Viewed
Job Description
Overview
Cards Product Management Specialist role at PayTech Group. Role is based in Riyadh, Saudi Arabia (on-site). 12 months with potential extension.
Job Details- Job title: Cards Product Management Specialist
- Term: 12 months (with potential extension)
- Client location: Riyadh, Saudi Arabia (on-site)
- Division: Retail Banking / Cards & Payments
- Reports to: Head of Cards & Payments
The Cards Product Management Specialist is responsible for driving the strategic development, commercialization, and lifecycle management of card products. This includes overseeing product launches, optimizing portfolio performance, managing vendor relationships, and ensuring compliance with regulatory standards. The role aims to enhance customer engagement, profitability, and operational efficiency across the card business, aligning with the consumer banking strategy and focusing on the whole bank value beyond card launches and ongoing product management.
Key Activities- Lead the design and rollout of innovative card products tailored to market needs.
- Define product value propositions (CVPs) and pricing strategies.
- Collaborate with cross-functional teams (marketing, sales, operations, compliance) to ensure successful product launches.
- Guide and support in executing strategies aimed at generating revenue through products in alignment with consumer banking strategy.
- Support the commercialization of new products, including pricing recommendations, sales tools, and training to ensure knowledge transfer with acquisitions.
- Support profit and growth for cards, including revenue, credit costs, and direct/allocated costs.
- Manage product management for cards, audit, compliance matters, and complaints support.
- Provide guidance and support to client-facing professionals and sales teams to solve complex client needs through products.
- Support sales teams with training, tools, and product knowledge to drive acquisition and usage.
- Recommend promotional campaigns and tactical plans to boost card performance.
- Monitor product performance post roll-out and resolve product or sales issues for continuous improvement.
- Support in delivery of large programs for clients from initiation to benefit realization.
- Execute projects across different clients/businesses, identify and mitigate risks, and adjust scope/objectives to maximize value while meeting timescales, budgets, and quality criteria.
- Develop strong client relationships and serve as a go-to resource for client staff.
- Identify new business opportunities to support clients with Mastercard solutions.
- Manage integration with card processing systems, switches, and vendors; provide technical support for card applications and resolve operational issues.
- Ensure seamless delivery of regulatory changes and compliance adherence.
- Bachelor’s or Master’s degree in business, Finance, Marketing, or related field.
- Strong understanding of card payments, processing systems, and regulatory environments.
- 6 to 8 years of proven experience in product development, portfolio management, and cross-functional collaboration.
- Excellent analytical, communication, and stakeholder management skills.
- Experience of product launches, CVP development, SAMA regulations knowledge.
- Knowledge of cards (Debit, Credit and Prepaid) profitability and key metrics.
- Sales and Acquisition growth
- Spend, ENR and Revenue growth from card products
- Number of successful card launches and time to market
- Reduction in credit costs and profitability optimization
- Successful execution of marketing campaigns
- Customer satisfaction and superior customer experience
- Timely and effective product roll-out and commercialization
Cards Product Management Specialist
Posted 26 days ago
Job Viewed
Job Description
Overview
JOB TITLE: Cards Product Management Specialist
TERM: 12 months (with potential extension)
CLIENT LOCATION: Riyadh, Saudi Arabia (on-site)
DIVISION: Retail Banking / Cards & Payments
REPORTS TO: Head of Cards & Payments
RELEVANT EXPERIENCE:
- 6 - 8 Years Cards Product/Portfolio Management
- Card Product Launches
- Process/Policy Revamp
MANDATORY REQUIREMENTS:
- Experience of product launches, CVP development, SAMA regulations knowledge
- Knowledge of cards (Debit, Credit and Prepaid) profitability and key metrics
The Cards Product Management Specialist is responsible for driving the strategic development, commercialization, and lifecycle management of card products. This includes overseeing product launches, optimizing portfolio performance, managing vendor relationships, and ensuring compliance with regulatory standards. The role is pivotal in enhancing customer engagement, profitability, and operational efficiency across the card business. The specialist will guide and support in executing strategies aimed at generating revenue through products in alignment with consumer banking strategy, with a focus on the whole bank value which is not limited to Card Launches and ongoing product management.
Key Activities- Core Responsibilities and Accountabilities
- Lead the design and rollout of innovative card products tailored to market needs.
- Define product value propositions (CVPs) and pricing strategies.
- Collaborate with cross-functional teams (marketing, sales, operations, compliance) to ensure successful product launches
- Guide and support in executing strategies aimed at generating revenue through products in alignment with consumer banking strategy.
- Supports the commercialization of new products and launch of new products and solutions, by recommending pricing, providing sales tools and training the sales team to ensure knowledge transfer resulting in successful sales in partnership with acquisitions
- Support the client in profit and growth for cards, including revenue, credit costs, and direct/allocated costs.
- Manage product management for cards, audit, compliance matters, and complaints support.
- Provide guidance and support to client-facing professionals and sales teams to solve complex client needs through products.
- Support sales teams with training, tools, and product knowledge to drive acquisition and usage.
- Recommend promotional campaigns and tactical plans to boost card performance
- Supports monitoring of product performance, post roll-out and helps resolve product or sales issues to ensure continuous product improvement.
- Support in delivery of large programs for clients from initiation to benefit realization
- Successful execution of projects across different clients / businesses, identifying and mitigating risks, solving issues, developing plans and ensuring they are implemented in line with agreed timescales, budgets and quality criteria, including examples of re-aligning scope and objectives during a program to ensure maximum value extraction
- Develop strong bonds with clients that endure beyond a particular assignment, serves as a go-to resource for client staff, is sought out for knowledge of industry and firm
- Identify new business opportunities to support clients with Mastercard solutions
- Manage integration with card processing systems, switches, and vendors.
- Provide technical support for card applications and resolve operational issues
- Ensure seamless delivery of regulatory changes and compliance adherence
- Sales and Acquisition growth
- Spend, ENR and Revenue growth from card products
- Number of successful cards launches and time to market
- Reduction in credit costs and profitability optimization
- Successful execution of marketing campaigns
- Customer satisfaction and superior customer experience
- Timely and effective product roll-out and commercialization
- Bachelors or masters degree in business, Finance, Marketing, or related field.
- Strong understanding of card payments, processing systems, and regulatory environments.
- 6 to 8 years of proven experience in product development, portfolio management, and cross-functional collaboration.
- Excellent analytical, communication, and stakeholder management skills.
Client Relations Manager(A247712)
Posted 1 day ago
Job Viewed
Job Description
Get AI-powered advice on this job and more exclusive features.
Manage client communication across two main channels:
Internal (in-app): Respond to user inquiries, feedback, and issue escalations efficiently and empathetically.
External (off-app): Oversee communication through social media platforms, email, and other support channels to maintain brand consistency and user satisfaction.
Gather feedback to identify pain points and trends, and collaborate with product and operations teams to drive improvements.
Collect, analyze, and report on client interaction data, user behavior patterns, and support performance to inform strategic decisions.
Own the data-driven optimization of the client experience through dashboards, feedback loops, and structured reporting.
Develop and manage client communication strategies for new feature rollouts, updates, and incidents.
Collaborate with cross-functional teams on the planning and execution of campaigns, feature launches, and incident responses from a user-facing perspective.
Ensure alignment of client communication strategy with business goals and platform policies.
3-5 years of experience in client relations, user communication, or customer success, preferably in digital platforms or tech companies.
Prior experience in social media, live-streaming, or short-form video apps is a big plus.
Proven ability to manage client-related data and drive action from insights.
Excellent language skills in both English and Arabic.
Strong communication and problem-solving skills.
Experience in managing teams or projects is highly preferred.
Solid experience in handling and analyzing data related to user behavior, support performance, and escalation patterns.
Proficiency in Microsoft Office tools, especially Excel and PowerPoint, to prepare reports, dashboards, and presentations.
Strong collaboration skills with cross-functional teams (e.g., Product and Marketing)
Seniority level- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Customer Service, Business Development, and Management
- Industries Technology, Information and Internet
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Riyadh, Riyadh, Saudi Arabia 20 hours ago
#J-18808-LjbffrClient Relations Associate (Business Setup)
Posted 2 days ago
Job Viewed
Job Description
Setup Operations - KSA Expansion
Riyadh, Kingdom of Saudi Arabia
Who We Are
AstroLabs is the Gulf’s leading business expansion platform, helping high-growth companies establish and grow in Saudi Arabia and the UAE. We provide end-to-end solutions, including business setup, entity management, compliance, and ongoing operational support, to enable seamless market entry and foster sustainable business growth.
With over 1,700 companies already established and 200+ clients being supported on an ongoing basis in Saudi Arabia, our business setup and post-setup operations are critical to delivering an exceptional customer experience and expanding our client portfolio.
Who You Are:
We’re looking for a proactive and professional Client Relations Specialist to join our Saudi Operations team!
- A customer-oriented professional who thrives in fast-paced environments and can manage the delivery of incorporation services with precision.
- A quick learner with excellent communication skills and a passion for delivering world-class customer service.
- A team player with a "Make it Happen" attitude, capable of building strong rapport with clients and internal stakeholders alike.
- As the primary point of contact for our clients, you will represent AstroLabs’ commitment to excellence, ensuring that each client’s journey in Saudi Arabia is seamless, efficient, and positive.
Roles and Responsibilities
Client Management
- Act as the main point of contact for clients, ensuring a smooth and professional expansion journey.
- Provide world-class customer service, offering clear, consistent, and proactive communication.
- Track client progress, perform regular follow-ups, and address issues swiftly to maintain high satisfaction levels.
- Schedule and facilitate General Managers’ (GMs) visits to Riyadh for visa-related activities.
- Support corporate bank account opening by acting as the liaison between GMs and banks.
- Issue Iqamas for GMs and assist with compliance-related activities.
- Offer timely and relevant advice to managers and clients regarding changes in ministry regulations and processes.
- Promote AstroLabs' other business growth services, including HR, PRO, and GRO services, to support client operations post-setup.
- Build and maintain strong relationships with key service providers (banks, health insurance brokers, travel agencies, etc.) to enhance service delivery.
On-ground Operations
- Accompany GMs to government entities such as the Ministry of Commerce (MoC), Ministry of Labor (MoL), Ministry of Investment (MISA), and Chamber of Commerce (CoC).
- Guide GMs through medical testing processes and assist with selecting health insurance plans.
- Provide live, on-the-ground support during critical steps of the setup process, ensuring timely completion of all activities.
- Build strong relationships with relevant stakeholders and partners.
- Investigate and prepare documentation on new government processes, offering timely updates to clients and internal teams.
- Follow up with relevant stakeholders and partners if needed to ensure a smooth client expansion journey.
Operations & Compliance
- Issuing company incorporation documents, including MISA, AoA and CR.
- Register companies with key government portals, including GOSI, MoL, National Address, Qiwa, and Mudad.
- Manage and update government portals on behalf of clients, ensuring compliance and accuracy in all submissions.
- Handle document notarization and attestation at MoFA, SBC, and MoJ.
- Conduct frequent visits to the Ministry of Labor to submit client documents and follow up on pending approvals.
- Monitor and report on ministry updates that may impact company setup and compliance requirements.
- Tracking and reporting progress on a daily basis.
Product Development & Continuous Improvement
- Continuously identify new services and value-added offerings that can enhance the client experience at AstroLabs.
- Investigate and document process updates from ministries, ensuring internal teams are always informed.
- Propose operational improvements to streamline the setup process and improve service efficiency.
Minimum Requirements
- 2-3 years of experience in a client facing role.
- Holds a Saudi Driver’s license and has a personal car.
- Exceptional communication skills in English and Arabic.
- Ability to manage multiple priorities with a client-first mindset.
- A deep understanding of client needs and the Saudi business setup process.
- Strong organizational skills with the ability to adapt to dynamic workflows.
- A collaborative team player who thrives in a fast-paced, high-growth environment.
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Client Relations Advisor (Riyadh Office)
Posted 9 days ago
Job Viewed
Job Description
Passionately developing careers since 1958.
Our team continuously reviews all applications, and we are committed to a thorough and fair evaluation process. We expect to complete the initial review within the next two weeks. Should your qualifications meet our requirements for an open vacancy, we will contact you to discuss the next steps. If you do not hear from us by the end of the two weeks, this means your application was not selected.
Client Relations Advisor (Riyadh Office)21 Jul, 2025
We are looking for a talented and dynamic bilingual (Arabic/English) Client Relations Advisor to join our Riyadh office. As a Client Relations Advisor, you will be responsible for developing and executing strategic plans to increase sales and revenue for our company. You will identify new business opportunities, build and maintain relationships with new and existing clients, and work closely with our management team to develop effective sales strategies.
Key Responsibilities:
- Identify and develop new business opportunities to achieve sales targets and revenue growth
- Build and maintain strong relationships with new and existing clients to ensure customer satisfaction and retention
- Develop and implement sales tactics to drive business growth
- Conduct market research to identify trends and opportunities in the market
- Attend networking events, conferences, and trade shows to generate leads and build relationships
- Prepare and deliver presentations to clients to showcase company products and services
- Negotiate and close deals with clients to achieve sales targets
- Maintain accurate and up-to-date records of sales activity and performance
- Provide regular reports and updates to management on sales progress and business development initiatives
Qualifications:
- Bachelor's degree in business, marketing, or related field
- 5+ years proven experience in business development or sales in Saudi Arabia
- Fluent in both Arabic and English, with excellent written and verbal communication skills
- Strong negotiation and closing skills
- Demonstrated ability to build and maintain relationships with clients
- Ability to work independently and as part of a team
- Proficient in Microsoft Office and CRM software
If you are a self-motivated individual with a passion for client relations,business development and have a proven track record of success,we encourage you to apply for this exciting opportunity.
Apply NowFull Name*
Date of Birth (Gregorian)*
Nationality*
Email *
Home Address
Highest Degree Earned
School/College/University
Date of Degree
Languages (Speak/Write/Type)
Date you can start
I confirm that the information on this application is accurate, and I authorize Meirc Training and Consulting to contact the relevant parties to verify it.
Search HereClient Relations Specialist (Saudi National)
Posted 9 days ago
Job Viewed
Job Description
Our team continuously reviews all applications, and we are committed to a thorough and fair evaluation process. We expect to complete the initial review within the next two weeks. Should your qualifications meet our requirements for an open vacancy, we will contact you to discuss the next steps. If you do not hear from us by the end of the two weeks, this means your application was not selected.
Client Relations Specialist (Saudi National)06 Jul, 2025
Job Overview:
We are looking for a dynamic, results-driven Client Relationship Specialist to join our Riyadh office . The ideal candidate will possess a strong background in sales and business development, focusing on managing inbound leads and prospecting for new opportunities. This role involves scheduling prospecting visits and meetings for Client Relationship Advisors and supporting the team’s success in building long-term client relationships.
Key Responsibilities:
- Respond to inbound leads and actively prospect for outbound opportunities in the training industry.
- Schedule prospecting visits and meetings for Client Relationship Advisors, ensuring efficient use of their time.
- Collaborate with internal teams to create tailored training solutions that meet clients' specific needs.
- Client Engagement:
- Serve as the initial point of contact for client inquiries, providing swift and professional responses to ensure ongoing satisfaction.
- Assist in building and maintaining strong relationships with existing clients to encourage repeat business.
- Market Research & Strategy:
- Stay updated on market trends, competitor activity, and industry developments to identify new business opportunities.
- Contribute insights to the development of sales strategies that align with business goals and market demands.
- Administrative Support:
- Assist in preparing sales reports and forecasts, tracking progress against key performance indicators (KPIs).
- Utilize CRM systems to manage client data and track interactions efficiently.
- Support the preparation of proposals, contracts, and other sales documentation as needed.
Qualifications:
- 2+ years of experience in sales or business development, preferably within the training industry in the Kingdom of Saudi Arabia.
- Proven track record of meeting or exceeding sales targets.
- Strong understanding of the training and consulting landscape in the region.
- Fluent in both Arabic and English, with excellent written and verbal communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Strong negotiation and presentation skills.
- Ability to work independently and collaboratively to achieve business goals.
- Saudi nationality required.
If you are a motivated and results-oriented individual with a passion for driving business success, we encourage you to apply for this exciting opportunity!
Apply NowFull Name*
Date of Birth (Gregorian)*
Nationality*
Email *
Home Address
Highest Degree Earned
School/College/University
Date of Degree
Languages (Speak/Write/Type)
Date you can start
I confirm that the information on this application is accurate, and I authorize Meirc Training and Consulting to contact the relevant parties to verify it.
Dubai- 1st Floor, Building 13, Bay Square, Business Bay
Client Relations Associate (Business Setup)
Posted 13 days ago
Job Viewed
Job Description
Overview
Setup Operations - KSA Expansion
Riyadh, Kingdom of Saudi Arabia
Who We AreAstroLabs is the Gulf’s leading business expansion platform, helping high-growth companies establish and grow in Saudi Arabia and the UAE. We provide end-to-end solutions, including business setup, entity management, compliance, and ongoing operational support, to enable seamless market entry and foster sustainable business growth.
With over 1,700 companies already established and 200+ clients being supported on an ongoing basis in Saudi Arabia, our business setup and post-setup operations are critical to delivering an exceptional customer experience and expanding our client portfolio.
Who You AreWe’re looking for a proactive and professional Client Relations Specialist to join our Saudi Operations team!
-
A customer-oriented professional who thrives in fast-paced environments and can manage the delivery of incorporation services with precision.
-
A quick learner with excellent communication skills and a passion for delivering world-class customer service.
-
A team player with a "Make it Happen" attitude, capable of building strong rapport with clients and internal stakeholders alike.
-
As the primary point of contact for our clients, you will represent AstroLabs’ commitment to excellence, ensuring that each client’s journey in Saudi Arabia is seamless, efficient, and positive.
Act as the main point of contact for clients, ensuring a smooth and professional expansion journey.
Provide world-class customer service, offering clear, consistent, and proactive communication.
Track client progress, perform regular follow-ups, and address issues swiftly to maintain high satisfaction levels.
Schedule and facilitate General Managers’ (GMs) visits to Riyadh for visa-related activities.
Support corporate bank account opening by acting as the liaison between GMs and banks.
Issue Iqamas for GMs and assist with compliance-related activities.
Offer timely and relevant advice to managers and clients regarding changes in ministry regulations and processes.
Promote AstroLabs' other business growth services, including HR, PRO, and GRO services, to support client operations post-setup.
Build and maintain strong relationships with key service providers (banks, health insurance brokers, travel agencies, etc.) to enhance service delivery.
Accompany GMs to government entities such as the Ministry of Commerce (MoC), Ministry of Labor (MoL), Ministry of Investment (MISA), and Chamber of Commerce (CoC).
Guide GMs through medical testing processes and assist with selecting health insurance plans.
Provide live, on-the-ground support during critical steps of the setup process, ensuring timely completion of all activities.
Build strong relationships with relevant stakeholders and partners.
Investigate and prepare documentation on new government processes, offering timely updates to clients and internal teams.
Follow up with relevant stakeholders and partners if needed to ensure a smooth client expansion journey.
Issuing company incorporation documents, including MISA, AoA and CR.
Register companies with key government portals, including GOSI, MoL, National Address, Qiwa, and Mudad.
Manage and update government portals on behalf of clients, ensuring compliance and accuracy in all submissions.
Handle document notarization and attestation at MoFA, SBC, and MoJ.
Conduct frequent visits to the Ministry of Labor to submit client documents and follow up on pending approvals.
Monitor and report on ministry updates that may impact company setup and compliance requirements.
Tracking and reporting progress on a daily basis.
Continuously identify new services and value-added offerings that can enhance the client experience at AstroLabs.
Investigate and document process updates from ministries, ensuring internal teams are always informed.
Propose operational improvements to streamline the setup process and improve service efficiency.
2-3 years of experience in a client facing role.
Holds a Saudi Driver’s license and has a personal car.
Exceptional communication skills in English and Arabic.
Ability to manage multiple priorities with a client-first mindset.
A deep understanding of client needs and the Saudi business setup process.
Strong organizational skills with the ability to adapt to dynamic workflows.
A collaborative team player who thrives in a fast-paced, high-growth environment.