25 Customer Service jobs in Jeddah

Job ID: Afaq Q Tech General Trading - G11

At Amazon, our mission is to be Earth's most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services, including improving how we fulfill and deliver customer orders.

We're making history, and the good news is that we've only just begun. At Amazon, you get to work with smart, passionate people who are building new products and services every day on behalf of our customers. As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in-station real-time, hands-on support to ensure our customers receive their packages on time, as promised.

1. Communicate directly with customers in person, as well as via phone and email.
2. Empathize with and prioritize customer needs.
3. Uphold company values and respect every customer.
4. Resolve issues and set appropriate expectations with customers.
5. Understand and respond appropriately to customer issues.
6. Compose grammatically correct, concise, and accurate written responses to customer inquiries.
7. Approach problems logically and with good judgment to ensure appropriate outcomes.
8. Make quick and effective decisions on behalf of the customer.
9. Work a flexible full-time schedule (40+ hours per week).

Perform tasks with or without reasonable accommodation in environments where noise levels vary and may be loud (hearing protection will be provided), and where outdoor weather conditions may affect temperature.

• High School diploma or equivalent.
• Previous experience in Customer Service.
• Ability to effectively prioritize work to ensure efficiency.
• Experience with Windows Operating Systems and Microsoft Outlook.
• Familiarity with multiple web browsers, database searching, and instant messenger tools.

• Arabic speaker.
• Bachelor's degree or equivalent work-related experience.
• Strong verbal and written communication skills.
• Experience understanding and developing performance metrics to measure progress against KPIs.
• Experience working on a merchandising or brand ambassador team for a recognized consumer brand.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need workplace accommodations during the application and hiring process, please visit this link . For regions not listed, contact your Recruiting Partner.

Job ID: 2982108 | Afaq Q Tech General Trading - G11

At Amazon, our mission is to be Earth’s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services, including improving how we fulfill and deliver customer orders.

We’re making history, and the good news is that we’ve only just begun. At Amazon, you get to work with smart, passionate people who are building new products and services every day on behalf of our customers. As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in-station real-time, hands-on support to ensure our customers receive their packages on time, as promised.

1. Communicate directly with customers in person, as well as via phone and email.
2. Empathize with and prioritize customer needs.
3. Uphold company values and respect every customer.
4. Resolve issues and set appropriate expectations with customers.
5. Understand and respond appropriately to customer issues.
6. Compose grammatically correct, concise, and accurate written responses to customer inquiries.
7. Approach problems logically and with good judgment to ensure appropriate outcomes.
8. Make quick and effective decisions on behalf of the customer.
9. Work a flexible full-time schedule (40+ hours per week).

Perform tasks with or without reasonable accommodation in environments where noise levels vary and may be loud (hearing protection will be provided), and where outdoor weather conditions may affect temperature.

• High School diploma or equivalent.
• Previous experience in Customer Service.
• Ability to effectively prioritize work to ensure efficiency.
• Experience with Windows Operating Systems and Microsoft Outlook.
• Familiarity with multiple web browsers, database searching, and instant messenger tools.

• Arabic speaker.
• Bachelor's degree or equivalent work-related experience.
• Strong verbal and written communication skills.
• Experience understanding and developing performance metrics to measure progress against KPIs.
• Experience working on a merchandising or brand ambassador team for a recognized consumer brand.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need workplace accommodations during the application and hiring process, please visit this link . For regions not listed, contact your Recruiting Partner.

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from My Clinic KSA

Join My Clinic, the leading multispecialty outpatient care provider in Saudi Arabia, where our mission to help people live longer, healthier, and happier lives drives everything we do. Since 2017, we've been at the forefront of healthcare, combining innovation with a deep commitment to care, collaboration, ambition, and responsibility. As we continue to grow and reach new heights, we're looking for passionate individuals who share our vision and values.

Job Summery:

Implementing patient-centered strategies, collecting and analyzing feedback, and collaborating with multidisciplinary teams to optimize the patient journey. Overseeing complaint resolution, advocating for patients, and leading initiatives to enhance communication through digital platforms.

Primary Responsibilities:

• Submitting periodic progress reports on the strategic plans and operations of the Patient Experience Unit.
• Handling all aspects of a patient’s experience, both concerning their treatment and their overall stay My Clinic’s facility.
• Collaborating with cross-functional teams to map the patient journey from admission to discharge, identifying touchpoints for improvement. Implementing changes to streamline processes and reduce potential points of frustration.
• Communicating with patients to determine their needs and identify a path toward treatment and progress.
• Empathizing with patient concerns on their path toward recovery, helping them take steps to replace anxiety with peace of mind.
• Resolving patient complaints and concerns, working with relevant departments to address issues promptly, implementing a structured feedback loop to capture patient insights and drive continuous improvement.
• Corresponding with care providers (Physicians, Nurses, …etc.) to familiarize them with individual patient needs and preferences.
• Implementing patient-focused programs in a healthcare environment.
• Supervising training programs for healthcare staff to enhance their interpersonal skills, communication, and patient engagement abilities, providing ongoing education on best practices in patient-centered care.
• Generating and delivering reports on patient progress, setbacks, and overall status.
• Performing other professional duties as assigned.

Education / Professional Qualifications:

• Education Degree: Bachelor’s degree in a health-related field, such as nursing, health care administration or public health, or any related field.
• Years of Experience: 3 to 5 years of experience within a related field.
• Professional Certification: CPXP.

Experts & Skills:

• Excellent Command of oral and written English & Arabic.
• Proficient with Microsoft Office Suite or related software.
• Excellent verbal and written communication skills to effectively interact with patients, their families, and healthcare staff.
• Strong empathy and compassion to understand and address the emotional needs of patients and their families.
• Proficiency in conflict resolution to address patient concerns and complaints in a fair and effective manner.
• Excellent problem-solving skills and the ability to strategize and devise solutions.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other
• Industries Hospitals and Health Care

Referrals increase your chances of interviewing at My Clinic KSA by 2x

Jeddah, Makkah, Saudi Arabia 12 hours ago

Jeddah, Makkah, Saudi Arabia 10 hours ago

Jeddah, Makkah, Saudi Arabia 15 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from My Clinic KSA

Join My Clinic, the leading multispecialty outpatient care provider in Saudi Arabia, where our mission to help people live longer, healthier, and happier lives drives everything we do. Since 2017, we've been at the forefront of healthcare, combining innovation with a deep commitment to care, collaboration, ambition, and responsibility. As we continue to grow and reach new heights, we're looking for passionate individuals who share our vision and values.

Job Summery:

Implementing patient-centered strategies, collecting and analyzing feedback, and collaborating with multidisciplinary teams to optimize the patient journey. Overseeing complaint resolution, advocating for patients, and leading initiatives to enhance communication through digital platforms.

Primary Responsibilities:

• Submitting periodic progress reports on the strategic plans and operations of the Patient Experience Unit.
• Handling all aspects of a patient's experience, both concerning their treatment and their overall stay My Clinic's facility.
• Collaborating with cross-functional teams to map the patient journey from admission to discharge, identifying touchpoints for improvement. Implementing changes to streamline processes and reduce potential points of frustration.
• Communicating with patients to determine their needs and identify a path toward treatment and progress.
• Empathizing with patient concerns on their path toward recovery, helping them take steps to replace anxiety with peace of mind.
• Resolving patient complaints and concerns, working with relevant departments to address issues promptly, implementing a structured feedback loop to capture patient insights and drive continuous improvement.
• Corresponding with care providers (Physicians, Nurses, etc.) to familiarize them with individual patient needs and preferences.
• Implementing patient-focused programs in a healthcare environment.
• Supervising training programs for healthcare staff to enhance their interpersonal skills, communication, and patient engagement abilities, providing ongoing education on best practices in patient-centered care.
• Generating and delivering reports on patient progress, setbacks, and overall status.
• Performing other professional duties as assigned.

Education / Professional Qualifications:

• Education Degree: Bachelor's degree in a health-related field, such as nursing, health care administration or public health, or any related field.
• Years of Experience: 3 to 5 years of experience within a related field.
• Professional Certification: CPXP.

Experts & Skills:

• Excellent Command of oral and written English & Arabic.
• Proficient with Microsoft Office Suite or related software.
• Excellent verbal and written communication skills to effectively interact with patients, their families, and healthcare staff.
• Strong empathy and compassion to understand and address the emotional needs of patients and their families.
• Proficiency in conflict resolution to address patient concerns and complaints in a fair and effective manner.
• Excellent problem-solving skills and the ability to strategize and devise solutions.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other
• Industries Hospitals and Health Care

Referrals increase your chances of interviewing at My Clinic KSA by 2x

Jeddah, Makkah, Saudi Arabia 12 hours ago

Jeddah, Makkah, Saudi Arabia 10 hours ago

Jeddah, Makkah, Saudi Arabia 15 hours ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

CONTEXT:

LVMH Beauty activities benefit from exceptional dynamism that relies on both the longevity and development of key lines, and on the boldness of new creations.

The brands cultivate what makes them unique and is guaranteed to make them stand out for their devotees in a highly competitive global market. The success of the Perfumes & Cosmetics division depends on finding the right balance between major historic Houses such as Parfums Christian Dior, Parfums Givenchy and Guerlain, and young brands with strong potential like Benefit Cosmetics, Fresh and Make Up For Ever…

All are driven by the same values: a quest for excellence, creativity, innovation and perfect mastery of their image.

LVMH Beauty Middle East manages 11 different brands including Parfums Christian Dior, Guerlain, Make Up for Ever, Givenchy, Kenzo, Loewe, Acqua Di Parma, Benefit Cosmetics, Fenty, Fresh & MFK. LVMH Beauty Middle East oversees an area of 47 countries in the Middle East, Europe, Africa, and India with subsidiaries and agents’ structures.

PURPOSE OF THE POSITION

As a member of the Supply Chain Department, the Customer Service Executive is responsible for the complete follow-up of the market orders in terms of service levels, issuing the necessary adjustments and liaising with the warehouse team / 3PL to improve the lead-time.

MAIN RESPONSABILITIES:

Invoicing Process:

• Processing sales orders in ERP system for wholesale customers.
• Processing stock transfer to brand boutiques.
• Daily reporting of confirmed sales orders.
• Ensuring that the Warehouse daily receives Pos.
• Issuing returns and following up with the Warehouse the receipt of goods which were returned.

Ensure an Excellent Customer Service:

• Updating the shortages for the daily out of stock report in the sales report.
• Launches on Time Ratio report updating and follow-up. She/He will also need to identify the root causes of any delay.

Warehouse Operations Controlling:

• Ensuring that the customers’ claims are immediately solved by taking the proper action and are reported daily.
• Continuous follow up of the delivery lead-time of orders.
• Ensuring that targeted delivery lead time is met.
• Market returns follow-up from end to end and daily reporting of the issued credit notes.
• Preparing the monthly report of the 3PL performance.

Purchase order follow up:

• Commutating invoices.
• Sharing shipment details with the warehouse.
• After reception of each PO, send claim to supplier and update the follow up file.
• Effective communication and strong interpersonal skills are highly required as the position requires co-ordination with other staff.

PROFILE

Personal skills:

• Effective communication and strong interpersonal skills are highly required.
• Customer service oriented.
• Meticulous and detail oriented.
• Well organized.
• Highly dedicated and committed.

Know How:

• Good knowledge of logistic issues (Incoterms, custom, transport, etc.).
• Efficient in MS office package.
• Proficiency in any international ERP system and SAP is a significant plus.
• English fluent.

Diplomas / Experience:

• Scholar background & successful professional experience in back-office administration / customer service are required.
• Previous experience in cosmetics/luxury industry is an advantage.

What Can We Offer?

• A challenging role in a fast moving, ambitious environment, with daily learning opportunities and passionate team members.
• As part of LVMH we offer career opportunities with a worldwide presence and continuous growth within 75 distinguished Houses.

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Post

Customer Service Specialist (3PL- Female)

Post

Customer Service Specialist (3PL- Female)

Department

Moving - Dammam

Job Description

Four Winds Logistics is looking for a candidate that will be positioned in our office in Khaldiyah second, Dammam, Saudi Arabia. Working with the moving manager, the customer service specialist will oversee and lead the logistics operations activities of our key clients. In particular, in the international moving and relocation. The key responsibilities: - Preparation of logistics plans to support relevant relocation of Four Winds clients. - Liasing with agents and clients to get the required documents - Proper contact with shipping/air lines. - Arranging logistics with origin agents - Arranging clearance with FW customs department - Arrange letters and written communication with customs authority. - Supervising delivery or storage based on clients needs. - Meeting management quarterly and annual quality and sales goals in synergy with the company 2021 vision. - Supervising the punctual invoicing and collection process to ensure smooth cash flow. Competencies: A good grisp of modern communications management tools and supply chain management. The ability to lead and inspire action. High English skills. The ability to communication well with different cultures.

Qualification

– Only for Saudi Citizens

– Priority for females (driving license is advantage)

– Minimum 1 Year Experience In Administrative Work.

– B2 level in English or 6.0 in IELTS minimum

– Excellent knowledge of computer applications especially SAP

– Excellent interpersonal skills and ability to work in a multi-stakeholder environment;

– IATA Qualifications Are Advantage

– At least 2 year diploma in administration or 4 years in woring experience

Employment Type

Full Time

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Warehousing and Storage

Referrals increase your chances of interviewing at Four Winds Saudi Arabia by 2x

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Jiddah, Makkah, Saudi Arabia 19 hours ago

Jeddah, Makkah, Saudi Arabia 21 hours ago

Jeddah, Makkah, Saudi Arabia 19 hours ago

Jeddah, Makkah, Saudi Arabia 20 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Customer Service Specialist (3PL- Female) role at Four Winds Saudi Arabia

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Join to apply for the Customer Service Specialist (3PL- Female) role at Four Winds Saudi Arabia

Get AI-powered advice on this job and more exclusive features.

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Post

Customer Service Specialist (3PL- Female)

Post

Customer Service Specialist (3PL- Female)

Department

Moving - Dammam

Job Description

Four Winds Logistics is looking for a candidate that will be positioned in our office in Khaldiyah second, Dammam, Saudi Arabia. Working with the moving manager, the customer service specialist will oversee and lead the logistics operations activities of our key clients. In particular, in the international moving and relocation. The key responsibilities: - Preparation of logistics plans to support relevant relocation of Four Winds clients. - Liasing with agents and clients to get the required documents - Proper contact with shipping/air lines. - Arranging logistics with origin agents - Arranging clearance with FW customs department - Arrange letters and written communication with customs authority. - Supervising delivery or storage based on clients needs. - Meeting management quarterly and annual quality and sales goals in synergy with the company 2021 vision. - Supervising the punctual invoicing and collection process to ensure smooth cash flow. Competencies: A good grisp of modern communications management tools and supply chain management. The ability to lead and inspire action. High English skills. The ability to communication well with different cultures.

Qualification

- Only for Saudi Citizens

- Priority for females (driving license is advantage)

- Minimum 1 Year Experience In Administrative Work.

- B2 level in English or 6.0 in IELTS minimum

- Excellent knowledge of computer applications especially SAP

- Excellent interpersonal skills and ability to work in a multi-stakeholder environment;

- IATA Qualifications Are Advantage

- At least 2 year diploma in administration or 4 years in woring experience

Employment Type

Full Time

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Warehousing and Storage

Referrals increase your chances of interviewing at Four Winds Saudi Arabia by 2x

Continue with Google Continue with Google

Jiddah, Makkah, Saudi Arabia 19 hours ago

Jeddah, Makkah, Saudi Arabia 21 hours ago

Jeddah, Makkah, Saudi Arabia 19 hours ago

Jeddah, Makkah, Saudi Arabia 20 hours ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

CONTEXT:

LVMH Beauty activities benefit from exceptional dynamism that relies on both the longevity and development of key lines, and on the boldness of new creations.

The brands cultivate what makes them unique and is guaranteed to make them stand out for their devotees in a highly competitive global market. The success of the Perfumes & Cosmetics division depends on finding the right balance between major historic Houses such as Parfums Christian Dior, Parfums Givenchy and Guerlain, and young brands with strong potential like Benefit Cosmetics, Fresh and Make Up For Ever

All are driven by the same values: a quest for excellence, creativity, innovation and perfect mastery of their image.

LVMH Beauty Middle East manages 11 different brands including Parfums Christian Dior, Guerlain, Make Up for Ever, Givenchy, Kenzo, Loewe, Acqua Di Parma, Benefit Cosmetics, Fenty, Fresh & MFK. LVMH Beauty Middle East oversees an area of 47 countries in the Middle East, Europe, Africa, and India with subsidiaries and agents' structures.

PURPOSE OF THE POSITION

As a member of the Supply Chain Department, the Customer Service Executive is responsible for the complete follow-up of the market orders in terms of service levels, issuing the necessary adjustments and liaising with the warehouse team / 3PL to improve the lead-time.

MAIN RESPONSABILITIES:

Invoicing Process:

• Processing sales orders in ERP system for wholesale customers.
• Processing stock transfer to brand boutiques.
• Daily reporting of confirmed sales orders.
• Ensuring that the Warehouse daily receives Pos.
• Issuing returns and following up with the Warehouse the receipt of goods which were returned.

Ensure an Excellent Customer Service:

• Updating the shortages for the daily out of stock report in the sales report.
• Launches on Time Ratio report updating and follow-up. She/He will also need to identify the root causes of any delay.

Warehouse Operations Controlling:

• Ensuring that the customers' claims are immediately solved by taking the proper action and are reported daily.
• Continuous follow up of the delivery lead-time of orders.
• Ensuring that targeted delivery lead time is met.
• Market returns follow-up from end to end and daily reporting of the issued credit notes.
• Preparing the monthly report of the 3PL performance.

Purchase order follow up:

• Commutating invoices.
• Sharing shipment details with the warehouse.
• After reception of each PO, send claim to supplier and update the follow up file.
• Effective communication and strong interpersonal skills are highly required as the position requires co-ordination with other staff.

PROFILE

Personal skills:

• Effective communication and strong interpersonal skills are highly required.
• Customer service oriented.
• Meticulous and detail oriented.
• Well organized.
• Highly dedicated and committed.

Know How:

• Good knowledge of logistic issues (Incoterms, custom, transport, etc.).
• Efficient in MS office package.
• Proficiency in any international ERP system and SAP is a significant plus.
• English fluent.

Diplomas / Experience:

• Scholar background & successful professional experience in back-office administration / customer service are required.
• Previous experience in cosmetics/luxury industry is an advantage.

What Can We Offer?

• A challenging role in a fast moving, ambitious environment, with daily learning opportunities and passionate team members.
• As part of LVMH we offer career opportunities with a worldwide presence and continuous growth within 75 distinguished Houses.

Job ID: 2894068 | Souq.com for E-Commerce LLC - G32

We are Amazon’s Tech Support Executive Customer Relations group and work on behalf of Senior Leaders to resolve complex customer problems and prevent similar issues from happening again, owning Digital, Device & Alexa executive customer escalations globally.

The Senior ECR Specialist is a key point of contact for relevant business and development teams, and will support them on resolution of executive escalations they own, but require CS support.

Language skills are especially important, as this person will create succinct write-ups in a narrative style format for senior leaders. The successful candidate must also have the ability to research complex use cases that involves multiple customer contacts and determining the root cause(s) for the issue.

Key job responsibilities
The core functions of the Senior ECR Specialist include:

Resolve Customer Trust Escalations related to Amazon Brand, data regulation, or privacy concerns, driving tech investigation to identify root cause and restoring the customer’s trust in devices
Support the managers on the day to day VP Inquiries owning the investigation of an escalation from start to end, including preparing the final responses to senior leaders, following the narrative style format
Dive deep into customer problems, building the entire history of customer contacts, to determine root cause
Contact the customer directly to gather data for root cause analysis, troubleshooting, and close the case for the customer
Conduct data queries and general data analytics related to escalations the team is handling
Manage process improvement initiatives, including the scoping and implementation of projects stemming from escalations
Effectively communicate with both internal and external customers by adjusting your communication style to your audience
Create and document new processes to efficiently handle escalations and ensure that the D2AS Escalations Domain in CS Assistant is up to date
Serves as a role model by displaying good judgment, a positive work ethic, strong interpersonal skills, and adherence to company policies and a commitment to excellent customer service
Successfully completes approved special projects as assigned

Fluency in both German and English (spoken and written)
Must be in good standing
Experience with MS Office and AC3 customer service tool set
Bachelor's degree or 2 years Amazon Experience
Experience interpreting and communicating analytics
Experience communicating technical concepts to a non-technical audience
Ability to quickly adapt to changing priorities and generate innovative solutions in an extremely fast-paced environment
Illustrate communicating and/or presenting to Sr. Leaders or other stakeholders
Demonstrates flexibility in work hours based on scheduling needs and customer demands
A minimum of six months of experience handling customer escalated contacts such as D2AS
Advanced Technician, DART (Resolution Specialist), Social Media, ECR or Search & Rescue.

Experience utilizing Heartbeat and Tableau
Proficiency in other languages
Proficient project management skills (communication, planning, documentation) and the proven ability to identify opportunities, and drive them to completion (kaizen, six sigma, project management methods).
Knowledge of project management tools like SIM.
HTML skills for creation of departmental and interdepartmental documentation and communication.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.