115 Guest Services jobs in Riyadh

Qiddiya Investment Company is searching for a skilled Services Facilitator IV to enhance our front-line team. As a pivotal member of our organization, you will be the face of our company, responsible for providing exceptional service to our visitors and ensuring smooth operation across various administrative tasks. Your ability to communicate effectively and maintain a welcoming environment will be crucial in supporting Qiddiya's vision.

Responsibilities

• Receive, welcome, book, and refer visitors to the relevant individual, department or meeting room
• Maintain reception and common spaces in a tidy and clean condition
• Connect and transfer calls to relevant department/stakeholder and handle queries as needed
• Assist the HR team with onboarding and termination activities and processes
• Conduct basic clerical tasks such as copying documents, booking meeting rooms, etc
• Receive and distribute delivery mails to appropriate stakeholders in an accurate and timely manner
• Arrange airport collection to specified individuals as and when needed
• Maintain office supplies and services such as stationery, equipment
  
  
  

• High School, Diploma degree or Bachelor Degree in a relevant field
• 1-3 years of experience as a receptionist or in a client service environment
• Strong verbal and written communication abilities to effectively liaise with visitors and team members
• Excellent organizational skills and a keen eye for detail, capable of multitasking under pressure
• Familiarity with Microsoft Office Suite and general office equipment
• Professional attitude and demeanor, representing the company positively
• Fluency in Arabic and English is preferred
• Ability to think critically and resolve issues as they arise
  
  
  

• The opportunity to contribute to a groundbreaking, visionary project that will redefine the future of entertainment and lifestyle in Saudi Arabia
• A dynamic, multicultural work environment with opportunities for professional growth and development
• Competitive compensation and benefits in line with the scope and scale of the Qiddiya project
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Administrative
• Industries IT Services and IT Consulting

Riyadh, Riyadh, Saudi Arabia 23 hours ago

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Assistant Manager - Guest Services & Entry Operations will oversee the seamless integration of guest services and entry operations, ensuring an outstanding guest experience from arrival to departure. This role will be responsible for supervising all aspects of ticketing, access control, guest inquiries, complaint resolution, lost & found, VIP experiences, membership programs, and overall guest satisfaction.

High school diploma or equivalent required.

Additional certification or training in hospitality, operations, or customer service is preferred.

3-5+ years of experience in a leadership or supervisory role, in entry operations, or customer service, within the hospitality or entertainment industry.

Assistant Manager - Guest Services & Entry Operations will oversee the seamless integration of guest services and entry operations, ensuring an outstanding guest experience from arrival to departure. This role will be responsible for supervising all aspects of ticketing, access control, guest inquiries, complaint resolution, lost & found, VIP experiences, membership programs, and overall guest satisfaction.

• High school diploma or equivalent required.
• Additional certification or training in hospitality, operations, or customer service is preferred.
• 3-5+ years of experience in a leadership or supervisory role, in entry operations, or customer service, within the hospitality or entertainment industry.

Mid-Senior level

Full-time

Other

IT Services and IT Consulting

This job posting appears to be active, with no clear indication of expiration.

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.

As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:

• Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
• Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings

Join to apply for the Front Desk Agent role at Edge by Rotana .

Job Description

We are currently looking for dynamic, self-motivated Front Office professionals who want to advance their careers.

As a Front Desk Agent, you will be responsible for providing professional and customer-focused service to our guests, ensuring a memorable stay. Key responsibilities include:

• Providing prompt, courteous, and efficient service to all guests to achieve high customer satisfaction through personalized service from arrival to departure.
• Greeting guests by name (if known) and escorting them to their rooms to make them feel welcomed.
• Conducting in-room and hotel familiarization, and assisting guests with hotel activity inquiries and requests.
• Maintaining up-to-date knowledge of hotel information, local services, operating hours, promotions, events, and attractions to respond to guest queries.
• Monitoring rate levels and occupancy to optimize revenue.
• Accurately managing cashiering standards and complying with hotel policies and procedures.
• Processing accounts from check-in to check-out, ensuring accurate postings of incidental charges using computerized systems.
• Maintaining guest privacy by ensuring confidentiality of guest details.
• Having a thorough understanding of hotel policies, procedures, service standards, and hotel facilities.

Skills, Education, Qualifications & Experiences

Ideally, you should have a hospitality degree and experience in a Front Office role. Excellent English communication skills, knowledge of additional languages, strong interpersonal and problem-solving skills are essential. Computer literacy and experience with Opera are advantageous.

Knowledge & Competencies

The ideal candidate is customer-oriented, proactive, outgoing, charismatic, and approachable. You should work well under pressure in a fast-paced environment, be a great team player, and thrive in a multicultural setting. Additional competencies include:

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork

• Entry level

• Full-time

• Customer Service

• Hospitality

Referrals increase your chances of interviewing at Edge by Rotana by 2x.

Get notified about new Front Desk Representative jobs in Riyadh, Saudi Arabia .

Join to apply for the Front Desk Agent role at Edge by Rotana .

Job Description

We are currently looking for dynamic, self-motivated Front Office professionals who want to advance their careers.

As a Front Desk Agent, you will be responsible for providing professional and customer-focused service to our guests, ensuring a memorable stay. Key responsibilities include:

• Providing prompt, courteous, and efficient service to all guests to achieve high customer satisfaction through personalized service from arrival to departure.
• Greeting guests by name (if known) and escorting them to their rooms to make them feel welcomed.
• Conducting in-room and hotel familiarization, and assisting guests with hotel activity inquiries and requests.
• Maintaining up-to-date knowledge of hotel information, local services, operating hours, promotions, events, and attractions to respond to guest queries.
• Monitoring rate levels and occupancy to optimize revenue.
• Accurately managing cashiering standards and complying with hotel policies and procedures.
• Processing accounts from check-in to check-out, ensuring accurate postings of incidental charges using computerized systems.
• Maintaining guest privacy by ensuring confidentiality of guest details.
• Having a thorough understanding of hotel policies, procedures, service standards, and hotel facilities.

Skills, Education, Qualifications & Experiences

Ideally, you should have a hospitality degree and experience in a Front Office role. Excellent English communication skills, knowledge of additional languages, strong interpersonal and problem-solving skills are essential. Computer literacy and experience with Opera are advantageous.

Knowledge & Competencies

The ideal candidate is customer-oriented, proactive, outgoing, charismatic, and approachable. You should work well under pressure in a fast-paced environment, be a great team player, and thrive in a multicultural setting. Additional competencies include:

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork

• Entry level

• Full-time

• Customer Service

• Hospitality

Referrals increase your chances of interviewing at Edge by Rotana by 2x.

Get notified about new Front Desk Representative jobs in Riyadh, Saudi Arabia .

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.

As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:

• Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
• Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel's policies, procedures and service standards and have full knowledge of the hotel facilities and happenings