126 Customer Care jobs in Riyadh

Avamels Printing Solutions, a trusted name in the printing industry in Riyadh , is seeking a dedicated and customer-focused Customer Care Executive to join our team. This role is ideal for someone who enjoys building relationships with clients, resolving queries efficiently, and ensuring a smooth customer experience from inquiry to delivery.

Key Responsibilities:

• Handle incoming calls, emails, and walk-in inquiries from customers with professionalism and courtesy.
• Provide detailed information about printing services, pricing, timelines, and order status.
• Process orders, track progress, and coordinate with production teams to ensure timely delivery.
• Address customer complaints or concerns, ensuring prompt resolution and customer satisfaction.
• Maintain customer records and update CRM systems accurately.
• Follow up with clients post-service to ensure satisfaction and encourage repeat business.
• Coordinate with the sales and design departments to relay customer requirements effectively.
• Assist in preparing quotations, invoices, and basic documentation when needed.

Requirements:

• High school diploma or equivalent; a degree in Business, Marketing, or Communications is a plus.
• 1–2 years of experience in a customer service or front-line support role, preferably in a printing or service-based company.
• Strong communication skills in English; Arabic language proficiency is an advantage.
• Customer-oriented attitude with problem-solving capabilities.
• Basic knowledge of printing services is preferred but not mandatory.
• Proficient in MS Office and customer management systems.
• Ability to work under pressure and manage multiple tasks efficiently.

What We Offer:

• Competitive salary and performance-based incentives
• A collaborative and customer-driven work culture
• Career growth opportunities in a respected printing company
• Modern, centrally located office in Riyadh

Join Avamels Printing Solutions in Riyadh as a Customer Care Executive and become the voice that connects our clients to high-quality service. If you’re passionate about delivering great customer experiences and building long-term relationships, we’d love to hear from you.

Join to apply for the Customer Care Specialist role at HALA .

Who Are We
HALA is a leading fintech player in the MENAP region aiming to redefine financial services and build the future bank of SMEs. We empower SMEs to start, run, and grow their businesses by providing cutting-edge financial and technological tools.

HALA has multiple entities in UAE, Saudi Arabia, and Egypt, including HALA Payments, HALA Cashier, and HALA Logistics, offering solutions to digitize payments and manage sales and operations. Founded in 2017, HALA is licensed by the Saudi Arabian Central Bank and the FSRA in Abu Dhabi.

Minimum Education & Experience

• Bachelor's Degree in Business Administration, Marketing & Communication, or equivalent, or relevant years of experience (1-3 years in a similar role).

Skills

• Proficient in Microsoft Office Tools
• Fluent in English and Arabic

Core Competencies

• Self-Actualization & Fulfilment - Intermediate
• Team Synergy & Development - Intermediate
• Entrepreneurial Mindset & Drive - Intermediate
• Business Acumen & Diligence - Intermediate

Responsibilities

• Interact with customers via various communication tools to support and inform about products/services.
• Respond promptly to customer queries via email, chat, video, phone, and social media.
• Resolve customer issues, maintain records, and escalate serious complaints.
• Collaborate with colleagues to find solutions and improve services.
• Maintain professionalism and confidentiality at all times.

What We Offer

• Inclusive, diverse culture with flexible work setups.
• Competitive compensation, including shares.
• Focus on personal development with training and stipends.
• Experience in a hyper-growth environment with a multicultural team.
• Autonomy, mentoring, and responsibility in your role.

If you believe you are a good fit, #apply_now .

• Entry level

• Full-time

• Other

HALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. HALA aims at empowering SMEs to start, run, and grow their businesses by providing them with cutting-edge financial and technological tools.

HALA currently holds multiple entities in UAE, Saudi Arabia and Egypt (including HALA Payments, HALA Cashier and HALA Logistics) and offers solutions that enable merchants to digitize their payments as well as manage their sales and operations.

Founded in 2017, HALA is currently duly licensed by the Saudi Arabian Central Bank as well as the Financials Services Regulatory Authority (FSRA) in Abu Dhabi Global Market.

Bachelor Degree in Business Administration, Marketing & Communication or equivalent field of studies

The education levels can be replaced by years of experience

Experience

One (1) to three (3) years of experience in a similar role

Skills

Computer Skills: Proficient in Microsoft Office Tools

Languages: Fluent in English and Arabic

Core Competencies

Business Acumen & Diligence |INTERMEDIATE

COLLECTIVE

• Comply with the HALA’s code of conduct and ethics
• Promote the HALA’s vision, mission, values and model desired behaviors
• Promote HALA and spread its culture
• Commit to HALA’s rules and regulations
• Perform tasks as directed in the pursuit of the achievement of organizational goals
• Share with team know-how and encourage their development

JOB-SPECIFIC

• Interact with customers via the various available communication tools to provide support and information on an assigned product or service
• Respond promptly to customer queries via email, live chat, video, phone, and social media channels
• Ensure that appropriate actions are taken to resolve customers problems and concerns
• Maintain customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Use knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate team member and/or concerned department
• Escalate immediately serious complaints or issues not equipped to deal with
• Liaise with colleagues or managers to find the best solutions to customers’ issues
• Identify common problems and escalating them to management, along with possible suggestions for improvement, wherever possible
• Maintain a polite, helpful, and professional manner at all times
• Obtain and share customer feedback with colleagues and other departments so that products and services can be improved
• Familiarize self with new products and services as they are introduced
• Respect customer confidentiality at all times

• We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.
• We offer highly competitive compensation packages, including the potential for shares.
• We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
• Join a talented team of over 30 nationalities working in 7 countries and gain valuable experience in an exciting industry.
• We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.
• You will be given a lot of responsibility and trust.We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best.

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The Customer Care Specialist serves as the primary point of contact for clients engaging with our Destination Management Company (DMC) . This role is critical in building strong client relationships and delivering an exceptional customer experience.

The position focuses on managing incoming requests and inquiries via multiple communication platforms, generating sales leads to acquire new clients, and understanding customer needs to ensure satisfaction and loyalty.

Success in this role is measured by maintaining high service standards, delivering timely and effective responses to customer inquiries, and achieving superior customer satisfaction rates.

Job Responsibilities:

Customer Communication:

• Efficiently handle a high volume of inbound calls, emails, and WhatsApp messages, responding promptly and effectively.
• Identify and generate sales opportunities while upselling services tailored to each guest’s unique needs.
• Build and maintain trustful relationships with customers through consistent and engaging communication.
• Provide accurate and detailed information using tools such as the online booking system, contact center solutions, and email ticketing system.

Booking Management:

• Manage bookings for customers and operators, ensuring accuracy and smooth processes.
• Prepare and present sales proposals to meet and exceed sales targets.
• Update customer and booking details promptly and accurately in the CRM system.

Customer Support:

• Understand customer requirements to ensure satisfaction and foster long-term loyalty.
• Address customer complaints quickly, providing appropriate solutions within specified timeframes and following up to ensure resolution.
• Deliver a personalized and exceptional experience for VIP and luxury customers.

Administrative Tasks:

• Maintain accurate records of customer interactions and accounts while managing necessary documentation.
• Gather and analyze customer feedback to identify areas for improvement and suggest service enhancements.
• Monitor and follow up on pending bookings or issues to ensure timely resolution.

Qualifications and Experience:

• Bachelor’s degree or diploma in a relevant field.
• Minimum of 1 year of experience in a similar role.

Skills:

• Proficiency in English.
• Strong customer focus with excellent problem-solving skills.
• High attention to detail to ensure accuracy in bookings and communication.
• Proactive attitude with a sense of ownership and accountability.
• Ability to work effectively in a fast-paced environment and manage high volumes of inquiries.
• Exceptional interpersonal skills to build and sustain strong customer relationships.

• Seniority level Not Applicable

• Employment type Full-time

• Job function Customer Service
• Industries Hospitality

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Customer Care Specialist (Saudi Nationals Only – Female)

Fast Fit EMS Fitness, the market leader and largest provider
of EMS services in Saudi Arabia, is seeking dedicated Receptionists and
Customer Service Representatives to join our team. With 11 branches across
Jeddah, Riyadh, and Khobar, we offer a dynamic work environment and numerous
benefits for our employees.

Founded in 2019, Fast Fit EMS Fitness has rapidly grown to
become a prominent name in the fitness industry. Our commitment to excellence
and innovation has led to the expansion of 11 clubs in major cities across
Saudi Arabia. We take pride in offering top-tier EMS training and fostering
career growth opportunities for our employees.

• Handle customer requests through phone or email (Arabic and English).
  
• Excellent communication skills verbally and in writing.
  
• Ability to work under different shifts
  
• Work experience in Sales will be an added advantage.
  
• Strong phone contact handling skills and active listening.
  
• Ability to multitask, prioritize and manage time effectively.
  
• Contribute to a positive work environment by interacting politely and professionally.
  

At Fast Fit EMS Fitness, we believe in investing in the growth of our employees. we provide comprehensive internal training to equip you with the necessary skills and knowledge for success.

If you are excited about joining the beauty and fitness industry and eager to make a positive impact, we want to hear from you!

Join our team at Fast Fit EMS Fitness and embark on a fantastic career journey with us.

To apply, please send your resume and cover letter to

• A bachelor's degree is preferred.
  
• Saudi National (Female)
  
• Maritial Status- Single
• Dedicated and passionate about assisting customers.
  
• Strong communication and interpersonal skills
  
• 
  Ability to work in a fast-paced environment.
  
• Polished and professional demeanor.
  

• Competitive salaries, benefits, and incentives.
  
• Comprehensive health coverage.
  
• Exceptional work environment.
  
• Specialized training.
  
• Career growth opportunities.
  
• Opportunities on a global level.
  
• 30 days of paid annual leave.
  

As a Customer Concierge , you are the face and voice of Blacklane. You will play a key role in delivering exceptional customer service by embodying the company's core values in every interaction with our guests and chauffeurs worldwide. The position requires a proactive, detail-oriented individual who excels in building trust, resolving queries, and ensuring a smooth customer experience in a fast-paced environment.

• Customer Service & Representation:
  • Serve as an ambassador for the company, providing high-quality service that reflects our premium brand and service proposition.
  • Handle a wide range of customer and chauffeur queries using in-depth knowledge of company policies and procedures.
  • Utilize multiple communication channels (phone, email, and live chat) to resolve queries while maintaining a consistent and professional brand tone and voice.
• Problem Solving & Escalation Management:
  • Address and resolve customer concerns efficiently, applying relationship and trust-building skills to deescalate difficult situations.
  • Aim for the best possible outcome for both the guest and the company, balancing customer satisfaction with operational objectives.
• Service Levels & Efficiency:
  • Stay mindful of service level agreements (SLAs) and ensure that all incoming queries are addressed promptly and efficiently.
  • Contribute to proactive tasks, such as verifying flight numbers, reviewing extra distance and wait time to enhance the customer experience.
• Team Collaboration & Improvement Initiatives:
  • Promote an open feedback culture, encouraging the exchange of ideas and suggestions to improve both individual and team performance.
  • Actively contribute to the development of the company's products and services by providing accurate categorization and insights on customer interactions.
• Proactive Service Improvement:
  • Look for ways to enhance the customer experience by offering proactive support and identifying areas for service improvements.
  • Contribute ideas for refining customer service processes and identifying best practices that elevate overall service quality.
• Quality Focus & Continuous Learning:
  • Maintain a strong focus on delivering a high-quality customer experience in every interaction.
  • Continuously seek opportunities for personal skill development, especially in areas that impact customer service quality and efficiency.

• Strong communication skills with the ability to maintain a professional, friendly tone across all communication platforms (phone, email, live chat).
• Previous experience in a customer service role, preferably within a luxury, hospitality, or premium service industry.
• Excellent problem-solving skills and the ability to remain calm under pressure while resolving customer issues.
• A natural relationship builder who can deescalate difficult situations and build trust with customers.
• Highly organized, with strong multitasking abilities and attention to detail.
• Ability to work efficiently within a team environment while also managing individual tasks and side projects.
• A proactive attitude, always looking for ways to improve processes and customer outcomes.
• Flexibility to adapt to new tasks and changing priorities in a dynamic environment.
• Fluent in Arabic and English; additional languages are a plus.

MORE THAN A JOB:

We are Blacklane, providers of premium global chauffeur services. Our mission is to create true peace of mind for discerning travellers by delivering perfect experiences around the world. Blacklane is offering airport transfers, City-to-City commutes, In-city mobility chauffeur hailing and Chauffeur-by-the-hour in over 50 countries globally, either pre-booked or on-demand.

Working at Blacklane: We prioritize fostering a strong company culture that promotes collaboration, innovation, and meaningful connections among our employees. Our offices in Berlin and Dubai serve as a central hub where employees come together to collaborate, build relationships, and participate in cultural events that reinforce our shared values. We are committed to creating a workplace where every individual feels valued, supported, and empowered to contribute their best work.

• Continuous Learning: We believe that open and actionable feedback is the essential component of continuous development. Set your personal development plan and take an active role in our internal learning communities to progress your career.

• Travel
• Tourism

• Helpdesk
• Customer Service
• Telecalling

• Customer Care Concierge

Avamels Printing Solutions, a trusted name in the printing industry in Riyadh , is seeking a dedicated and customer-focused Customer Care Executive to join our team. This role is ideal for someone who enjoys building relationships with clients, resolving queries efficiently, and ensuring a smooth customer experience from inquiry to delivery.

Key Responsibilities:

• Handle incoming calls, emails, and walk-in inquiries from customers with professionalism and courtesy.
• Provide detailed information about printing services, pricing, timelines, and order status.
• Process orders, track progress, and coordinate with production teams to ensure timely delivery.
• Address customer complaints or concerns, ensuring prompt resolution and customer satisfaction.
• Maintain customer records and update CRM systems accurately.
• Follow up with clients post-service to ensure satisfaction and encourage repeat business.
• Coordinate with the sales and design departments to relay customer requirements effectively.
• Assist in preparing quotations, invoices, and basic documentation when needed.

Requirements:

• High school diploma or equivalent; a degree in Business, Marketing, or Communications is a plus.
• 1-2 years of experience in a customer service or front-line support role, preferably in a printing or service-based company.
• Strong communication skills in English; Arabic language proficiency is an advantage.
• Customer-oriented attitude with problem-solving capabilities.
• Basic knowledge of printing services is preferred but not mandatory.
• Proficient in MS Office and customer management systems.
• Ability to work under pressure and manage multiple tasks efficiently.

What We Offer:

• Competitive salary and performance-based incentives
• A collaborative and customer-driven work culture
• Career growth opportunities in a respected printing company
• Modern, centrally located office in Riyadh

Join Avamels Printing Solutions in Riyadh as a Customer Care Executive and become the voice that connects our clients to high-quality service. If you're passionate about delivering great customer experiences and building long-term relationships, we'd love to hear from you.

Join to apply for the Customer Care Specialist role at HALA .

Who Are We
HALA is a leading fintech player in the MENAP region aiming to redefine financial services and build the future bank of SMEs. We empower SMEs to start, run, and grow their businesses by providing cutting-edge financial and technological tools.

HALA has multiple entities in UAE, Saudi Arabia, and Egypt, including HALA Payments, HALA Cashier, and HALA Logistics, offering solutions to digitize payments and manage sales and operations. Founded in 2017, HALA is licensed by the Saudi Arabian Central Bank and the FSRA in Abu Dhabi.

Minimum Education & Experience

• Bachelor's Degree in Business Administration, Marketing & Communication, or equivalent, or relevant years of experience (1-3 years in a similar role).

Skills

• Proficient in Microsoft Office Tools
• Fluent in English and Arabic

Core Competencies

• Self-Actualization & Fulfilment - Intermediate
• Team Synergy & Development - Intermediate
• Entrepreneurial Mindset & Drive - Intermediate
• Business Acumen & Diligence - Intermediate

Responsibilities

• Interact with customers via various communication tools to support and inform about products/services.
• Respond promptly to customer queries via email, chat, video, phone, and social media.
• Resolve customer issues, maintain records, and escalate serious complaints.
• Collaborate with colleagues to find solutions and improve services.
• Maintain professionalism and confidentiality at all times.

What We Offer

• Inclusive, diverse culture with flexible work setups.
• Competitive compensation, including shares.
• Focus on personal development with training and stipends.
• Experience in a hyper-growth environment with a multicultural team.
• Autonomy, mentoring, and responsibility in your role.

If you believe you are a good fit, .

• Entry level

• Full-time

• Other