44 Workshop Manager jobs in Saudi Arabia
Workshop Manager
Posted 12 days ago
Job Viewed
Job Description
- Ensure efficient workshop use of materials, equipment, and labor so service and repairs are carried out to the highest quality standards.
- Monitor progress of jobs in the workshop and advise service reception of any delays or issues.
- Ensure jobs are allocated to technicians and mechanics to maximize manpower utilization.
- Ensure all work is completed safely and complies with retailer, manufacturer, and industry guidelines.
- Assure the repair is carried out according to MAN standards.
- Ensure the availability of required tools, equipment, and special tools.
- Maximize the use of equipment and labor to achieve high productivity output.
- Develop strategies to improve productivity according to the growth plan.
- Communicate workshop operational efficiencies periodically to motivate the workforce to meet or surpass budgets.
- Review all open orders daily.
- Review customer parts ordered daily and escalate any delays in parts arrival to service management.
- Achieve the highest level of customer satisfaction and retain existing customers through the workshop.
- Maintain a clean, well-decorated, and tidy workshop to uphold high standards of presentation.
- Receive and assist all customers courteously and promptly, aligning with the dealership's quality program.
- Work closely with the service department to achieve high customer satisfaction levels.
- Enhance facilities, improve technical skills, and uphold high standards of workmanship.
- Establish training and development needs of workshop personnel with the Service Manager/Operations.
- Possess a Mechanical Engineering Degree.
- Have a minimum of 3 years in the same role or 5 years in the industry.
Skills
- Language: English and Arabic.
- Coaching and developing skills.
- Leadership qualities.
- Ethical behavior.
- Self-confidence.
- Customer-oriented approach.
- Computer skills, including proficiency in Windows and spreadsheets.
#J-18808-LjbffrWorkshop Manager
Posted 12 days ago
Job Viewed
Job Description
We are looking for a Workshop Manager in Saudi Arabia .
Job Location: Jeddah
Experience Required: 2+ Years
The Workshop Manager is responsible for the day-to-day operations of the metal furniture workshop. This includes ensuring that all projects are completed on time and to the highest quality standards, managing the workshop team, and ordering and maintaining supplies.
The ideal candidate will have a strong understanding of welding and metalwork, as well as the ability to create and lead a team.
Qualifications:- At least 5 years of experience in a metal furniture workshop.
- Strong understanding of welding and metalwork.
- Excellent organizational and time management skills.
- Ability to create and lead a team.
- Excellent communication skills, both written and verbal.
- Fluent in English.
- Competitive salary and benefits package.
- Opportunity to work with a talented team of professionals.
- Chance to make a real impact.
If interested, kindly share your CV at emailprotected or call/WhatsApp at +91 .
Additional Details:- Educational Details: Bachelor degree
- City: Jeddah
- State: Al-Qassim
- Postal Code: 2018
- Recruiter: Neha Jain - +91 70697 10005
- Experience: 2-10 years
- Salary: 25,000
- Industry: Metal Furniture
- Openings: 1
- Manage the workshop team, including hiring, training, and scheduling employees.
- Ensure all projects are completed on time and to quality standards.
- Order and maintain supplies.
- Oversee maintenance and repair of equipment.
- Create and implement safety procedures.
- Develop and implement new processes and procedures.
- Represent the workshop to clients and suppliers.
Workshop Manager
Posted today
Job Viewed
Job Description
Key roles and responsibilities of the position:
Follow up of the Warranty and Maintenance Center. Achieving the contractual and internal objectives of the project. Support Maintenance & Warranty Manager / Branch in the organization of the workshop.
Main functions are:
- Planning of labor and materials.
- Planning milestones, monitoring and carrying out the objectives.
- Technical and financial support of trains and Maintenance Center.
- Planning and monitoring of programs and preventive maintenance.
- Orientation to customer needs.
- Interlocution to the client and the organization itself.
Contract Duration: 1 year / unlimited.
Incorporation Date: 01/07/2017
Estimated Adjustment Period: 6 months.
- Education: Industrial Engineer or Higher
- Professional Experience: Preferable experience in maintenance or technical assistance in the railway sector or machine tools and equipment
- Languages Required: English. A positive value Arabic or other
Generic Skills of C.A.F.
- Planning and Organization 4
- Innovation / Creativity: 4
- Initiative 4
- Relational Capacity: 5
- Negotiating capacity 4
- Leadership and Team Management: 5
- Customer Vision Internal / External: 4
Confident and skilled personality is required.
- Adequate knowledge of organizational effectiveness and operations management
- Familiarity with operation and maintenance principles and practices
- Working knowledge of budgets, forecasting and metrics
- Basic IT skills (databases, MS Office etc)
- Ability to effectively communicate with all levels of the organization
- Leadership and organizational skills
Workshop Manager KSA
Posted 4 days ago
Job Viewed
Job Description
Direct message the job poster from Tristar Group
Assistant Manager Recruitment and Training at Tristar GroupWe are looking for a Workshop Manager for our operations in KSA.
JOB PURPOSE
Ensure optimum utilization of workshop resources by maximizing in-house maintenance activities for the fleet, reducing the turnover rate for vehicle repairs by maintaining effective performance maintenance control checks and employing all measures possible via repair activities to sustain a safe fleet of vehicles at lowest maintenance costs.
Responsibilities
- Manage the workshop activities to ensure that all possible repairs are performed effectively and efficiently in-house with minimum reliance on external parties.
- Manage the negotiation with the relevant vendors for the most economic and best quality prices for spares and accessories after analysis of other situational factors viz. site of breakdown, proximity from workshop, quick availability of spares, credit facility etc.
- Ensure timely supply of the relevant spares for the various brands of vehicles such as Scania, Reynolds, Mitsubishi etc. and reduce the turnaround times for repair activities as much as possible to provide for most optimum utilization of the vehicle resources.
- Research on existing practices w.r.t. maintenance / repair activities and improvise on the same to ensure more profitable servicing operations.
- Maintain various MIS reports e.g. overtime reports, performance maintenance reports etc. to provide clarity on the workshop activities in terms of workload, manpower utilization etc.
- Lead, motivate, develop and retain an efficient servicing / workshop team by proper feedback and training to manage thorough servicing and maintenance checks to ensure strict safety adherence.
- Products / Operations handled: Heavy Trucks viz. Mercedes, Scania, Mitsubishi, Renault, Volvo etc., Forklift Operators, Tankers, Trailers.
- The job holder must have expert hands on knowledge in the engineering as well as mechanical aspect of heavy vehicles viz. tankers, heavy trucks as well as forklift operators for hands on application as well as clear guidance to workshop staff during complex repair issues.
- The job demands good judgment skills coupled with fast decision making to be applied when faced with vehicle breakdown amidst long distance transportation, keeping in mind the inflammable nature of the products transported as well as the contractual clauses applicable.
- Innovative thinking is a competency which when effectively applied on this job contributes to maximizing returns through effective application of in-house resources and minimum dependence on external servicing units.
QUALIFICATION, SKILLS & EXPERIENCE
Automobile / Mechanical Engineer with 10 – 12 years of relevant hands-on experience in vehicle
repairs and 4 years of managerial level experience.
Seniority level- Seniority level Associate
- Employment type Full-time
- Job function Other
- Industries Truck Transportation and Oil and Gas
Referrals increase your chances of interviewing at Tristar Group by 2x
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Global Field Service Operations Manager - Service BU Maintenance Supervisor: Dammam 3rd Industrial cityDammam, Eastern, Saudi Arabia 1 month ago
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#J-18808-LjbffrWorkshop Manager-WARED
Posted 12 days ago
Job Viewed
Job Description
To lead, manage, and oversee all workshop operations related to the maintenance, repair and compliance of company vehicles, ensuring the highest levels of fleet availability, safety regulatory adherence and cost efficiency.
Key Accountabilities- Manage day to day operations of the workshop and supervise workshop staff
- Oversee preventive and corrective maintenance schedules for all fleet vehicles
- Ensure all trucks comply with regulatory standards
- Coordinate with procurement for spare parts and consumables in a cost effective and timely manner
- Monitor maintenance performance metrics such as downtime, repeat repairs, and part usage
- Implement and enforce safety, housekeeping and environmental standards in the workshop
- Maintain accurate records of repairs, service and inspections
- Provide technical support in the evaluation of fleet condition, replacement planning and procurement
- Educational Qualifications and Certifications: Degree or Diploma in Mechanical Engineering, Automotive Technology or related field.
- Knowledge: Strong understanding of diesel engines systems, heavy duty trucks, trailers and trailers . Familiarity with KSA vehicle compliance regulations . Good grasp of maintenance systems, preventative maintenance practices and inventory control.
- Technical Skills: Diagnostic tolls and workshop management systems . Microsoft office and Maintenance management systems proficiency . Ability to interpret technical manuals and repair guides.
- Language Skills: Proficiency in Arabic and English (Spoken and written).
- Experience: Minimum 5 years of experience in a similar role managing a fleet workshop, preferably in logistics or transport.
- Purpose of Interaction: N/A
- Key External Contacts: Spare parts suppliers.Truck dealerships and authorized service centres.Regulatory bodies suck as MVPI inspection centres.
- Purpose of Interaction: N/A
- Direct Reports: All workshop employees in Jeddah, Riyadh, Dammam.
Senior Manager – Visitor Operations Management
Posted today
Job Viewed
Job Description
In a world of possibilities, pursue one with endless opportunities. Imagine Next!
When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next, right now. We’ve got what you’re looking for.
Job Description:
Are you passionate about delivering exceptional visitor experiences and managing high-performing vendor relationships? We are seeking aSenior Manager – Visitor Operations Managementto lead and oversee all aspects of visitor services and operations for a large-scale park facility. In this role, you will act as the primary point of contact between the Visitor Operations & Services Department and third-party vendors, ensuring seamless service delivery that aligns with the organization’s vision of providing a world-class visitor experience.
What You'll Be Doing:
Vendor Relationship Management:
Serve as the lead representative and primary liaison between the Visitor Operations & Services Department and external service providers.
Ensure vendor performance meets Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and contractual obligations.
Hold vendors accountable for delivering high-quality services that enhance the visitor experience.
Operational Planning & Execution:Pre-Operations:
Define vendor scopes of work, service requirements, and selection criteria based on departmental needs.
Participate in vendor selection processes, including RFP development, evaluation, and contract negotiation.
Oversee vendor onboarding, ensuring alignment with operational procedures, safety protocols, and visitor experience standards.
Post-Operations:
Monitor and evaluate vendor performance through daily checks, manpower planning, and readiness assessments.
Conduct regular performance reviews with vendors to address issues and identify areas for improvement.
Manage contract compliance, change orders, and renewals in collaboration with legal and procurement teams.
Quality Assurance & Service Enhancement:
Ensure vendor services consistently contribute to a seamless and high-quality visitor experience, including efficient information services, safety, and amenities.
Collaborate with internal teams to integrate vendor services into daily operations and special events.
Implement quality assurance processes to maintain and improve service standards.
Financial & Compliance Oversight:
Monitor vendor invoicing and expenditures to ensure accuracy and timely payments.
Identify opportunities for cost savings and value optimization.
Ensure all vendor activities comply with local regulations, organizational policies, and industry best practices.
Technology & Innovation:
Identify and recommend new technologies to enhance visitor operations, such as CRM-integrated call center solutions, visitor flow management tools, and data analytics platforms.
Act as the departmental liaison with IT and Digital teams for outsourced technology services impacting visitor operations.
What Required Skills You'll Bring:
Bachelor’s degree in Project Management, Business Administration, Hospitality Management, Supply Chain Management, Operations Management, Procurement, or a related field.
Vendor Management:10+ years of experience managing third-party service providers or vendor contracts, including developing SLAs, KPIs, and contract monitoring.
Operational Expertise:Experience in operational environments such as events, parks, attractions, or public venues, with a proven ability in workforce planning and staff scheduling.
Logistics & Reporting:Strong understanding of operational logistics and supply chain coordination, with experience in preparing performance reports (daily, monthly, and annual).
Communication & Problem-Solving:Excellent written and verbal communication skills in both Arabic and English, with the ability to quickly resolve operational and vendor-related challenges.
Contractual Knowledge:Basic understanding of legal principles related to contracts and procurement, with experience in developing Scopes of Work and managing procurement processes.
What Desired Skills You'll Bring:
Experience working in public realm or park environments.
Familiarity with sustainability analytics platforms and data visualization tools.
Strong project management and contract oversight capabilities.
If you’re ready to lead innovative visitor operations and deliver exceptional experiences, we’d love to hear from you!
We truly invest and care about our employee’s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest—APPLY TODAY!
Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to
#J-18808-LjbffrSenior Manager – Visitor Operations Management
Posted 1 day ago
Job Viewed
Job Description
In a world of possibilities, pursue one with endless opportunities. Imagine Next!
When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next, right now. We’ve got what you’re looking for.
Job Description:
Are you passionate about delivering exceptional visitor experiences and managing high-performing vendor relationships? We are seeking a Senior Manager – Visitor Operations Management to lead and oversee all aspects of visitor services and operations for a large-scale park facility. In this role, you will act as the primary point of contact between the Visitor Operations & Services Department and third-party vendors, ensuring seamless service delivery that aligns with the organization’s vision of providing a world-class visitor experience.
What You'll Be Doing:
Vendor Relationship Management:
Serve as the lead representative and primary liaison between the Visitor Operations & Services Department and external service providers.
Ensure vendor performance meets Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and contractual obligations.
Hold vendors accountable for delivering high-quality services that enhance the visitor experience.
Operational Planning & Execution:
Pre-Operations:
Define vendor scopes of work, service requirements, and selection criteria based on departmental needs.
Participate in vendor selection processes, including RFP development, evaluation, and contract negotiation.
Oversee vendor onboarding, ensuring alignment with operational procedures, safety protocols, and visitor experience standards.
Post-Operations:
Monitor and evaluate vendor performance through daily checks, manpower planning, and readiness assessments.
Conduct regular performance reviews with vendors to address issues and identify areas for improvement.
Manage contract compliance, change orders, and renewals in collaboration with legal and procurement teams.
Quality Assurance & Service Enhancement:
Ensure vendor services consistently contribute to a seamless and high-quality visitor experience, including efficient information services, safety, and amenities.
Collaborate with internal teams to integrate vendor services into daily operations and special events.
Implement quality assurance processes to maintain and improve service standards.
Financial & Compliance Oversight:
Monitor vendor invoicing and expenditures to ensure accuracy and timely payments.
Identify opportunities for cost savings and value optimization.
Ensure all vendor activities comply with local regulations, organizational policies, and industry best practices.
Technology & Innovation:
Identify and recommend new technologies to enhance visitor operations, such as CRM-integrated call center solutions, visitor flow management tools, and data analytics platforms.
Act as the departmental liaison with IT and Digital teams for outsourced technology services impacting visitor operations.
What Required Skills You'll Bring:
Bachelor’s degree in Project Management, Business Administration, Hospitality Management, Supply Chain Management, Operations Management, Procurement, or a related field.
Vendor Management: 10+ years of experience managing third-party service providers or vendor contracts, including developing SLAs, KPIs, and contract monitoring.
Operational Expertise: Experience in operational environments such as events, parks, attractions, or public venues, with a proven ability in workforce planning and staff scheduling.
Logistics & Reporting: Strong understanding of operational logistics and supply chain coordination, with experience in preparing performance reports (daily, monthly, and annual).
Communication & Problem-Solving: Excellent written and verbal communication skills in both Arabic and English, with the ability to quickly resolve operational and vendor-related challenges.
Contractual Knowledge: Basic understanding of legal principles related to contracts and procurement, with experience in developing Scopes of Work and managing procurement processes.
What Desired Skills You'll Bring:
Experience working in public realm or park environments.
Familiarity with sustainability analytics platforms and data visualization tools.
Strong project management and contract oversight capabilities.
If you’re ready to lead innovative visitor operations and deliver exceptional experiences, we’d love to hear from you!
Parsons equally employs representation at all job levels no matter the race, color, religion, sex (including pregnancy), national origin, age, disability or genetic information.
We truly invest and care about our employee’s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest—APPLY TODAY!
Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to .
About Us
Parsons is a digitally enabled solutions provider focused on the defense, security, and infrastructure markets. With nearly 75 years of experience, Parsons is uniquely qualified to deliver cyber/converged security, technology-based intellectual property, and other innovative services to federal, regional, and local government agencies, as well as to private industrial customers worldwide.
Parsons is an equal opportunity, drug-free employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran/LGBTQ+.
For more about Parsons, visit parsons.com and follow us on Facebook, Twitter, LinkedIn, and YouTube.
#J-18808-LjbffrBe The First To Know
About the latest Workshop manager Jobs in Saudi Arabia !
Senior Manager - Visitor Operations Management
Posted today
Job Viewed
Job Description
In a world of possibilities, pursue one with endless opportunities. Imagine Next!
When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next, right now. We've got what you're looking for.
Job Description:
Are you passionate about delivering exceptional visitor experiences and managing high-performing vendor relationships? We are seeking aSenior Manager - Visitor Operations Managementto lead and oversee all aspects of visitor services and operations for a large-scale park facility. In this role, you will act as the primary point of contact between the Visitor Operations & Services Department and third-party vendors, ensuring seamless service delivery that aligns with the organization's vision of providing a world-class visitor experience.
What You'll Be Doing:
Vendor Relationship Management:
Serve as the lead representative and primary liaison between the Visitor Operations & Services Department and external service providers.
Ensure vendor performance meets Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and contractual obligations.
Hold vendors accountable for delivering high-quality services that enhance the visitor experience.
Operational Planning & Execution:Pre-Operations:
Define vendor scopes of work, service requirements, and selection criteria based on departmental needs.
Participate in vendor selection processes, including RFP development, evaluation, and contract negotiation.
Oversee vendor onboarding, ensuring alignment with operational procedures, safety protocols, and visitor experience standards.
Post-Operations:
Monitor and evaluate vendor performance through daily checks, manpower planning, and readiness assessments.
Conduct regular performance reviews with vendors to address issues and identify areas for improvement.
Manage contract compliance, change orders, and renewals in collaboration with legal and procurement teams.
Quality Assurance & Service Enhancement:
Ensure vendor services consistently contribute to a seamless and high-quality visitor experience, including efficient information services, safety, and amenities.
Collaborate with internal teams to integrate vendor services into daily operations and special events.
Implement quality assurance processes to maintain and improve service standards.
Financial & Compliance Oversight:
Monitor vendor invoicing and expenditures to ensure accuracy and timely payments.
Identify opportunities for cost savings and value optimization.
Ensure all vendor activities comply with local regulations, organizational policies, and industry best practices.
Technology & Innovation:
Identify and recommend new technologies to enhance visitor operations, such as CRM-integrated call center solutions, visitor flow management tools, and data analytics platforms.
Act as the departmental liaison with IT and Digital teams for outsourced technology services impacting visitor operations.
What Required Skills You'll Bring:
Bachelor's degree in Project Management, Business Administration, Hospitality Management, Supply Chain Management, Operations Management, Procurement, or a related field.
Vendor Management:10+ years of experience managing third-party service providers or vendor contracts, including developing SLAs, KPIs, and contract monitoring.
Operational Expertise:Experience in operational environments such as events, parks, attractions, or public venues, with a proven ability in workforce planning and staff scheduling.
Logistics & Reporting:Strong understanding of operational logistics and supply chain coordination, with experience in preparing performance reports (daily, monthly, and annual).
Communication & Problem-Solving:Excellent written and verbal communication skills in both Arabic and English, with the ability to quickly resolve operational and vendor-related challenges.
Contractual Knowledge:Basic understanding of legal principles related to contracts and procurement, with experience in developing Scopes of Work and managing procurement processes.
What Desired Skills You'll Bring:
Experience working in public realm or park environments.
Familiarity with sustainability analytics platforms and data visualization tools.
Strong project management and contract oversight capabilities.
If you're ready to lead innovative visitor operations and deliver exceptional experiences, we'd love to hear from you!
We truly invest and care about our employee's wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest-APPLY TODAY!
Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to
Senior Manager - Visitor Operations Management
Posted today
Job Viewed
Job Description
In a world of possibilities, pursue one with endless opportunities. Imagine Next!
When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next, right now. We've got what you're looking for.
Job Description:
Are you passionate about delivering exceptional visitor experiences and managing high-performing vendor relationships? We are seeking a Senior Manager - Visitor Operations Management to lead and oversee all aspects of visitor services and operations for a large-scale park facility. In this role, you will act as the primary point of contact between the Visitor Operations & Services Department and third-party vendors, ensuring seamless service delivery that aligns with the organization's vision of providing a world-class visitor experience.
What You'll Be Doing:
Vendor Relationship Management:
Serve as the lead representative and primary liaison between the Visitor Operations & Services Department and external service providers.
Ensure vendor performance meets Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and contractual obligations.
Hold vendors accountable for delivering high-quality services that enhance the visitor experience.
Operational Planning & Execution:
Pre-Operations:
Define vendor scopes of work, service requirements, and selection criteria based on departmental needs.
Participate in vendor selection processes, including RFP development, evaluation, and contract negotiation.
Oversee vendor onboarding, ensuring alignment with operational procedures, safety protocols, and visitor experience standards.
Post-Operations:
Monitor and evaluate vendor performance through daily checks, manpower planning, and readiness assessments.
Conduct regular performance reviews with vendors to address issues and identify areas for improvement.
Manage contract compliance, change orders, and renewals in collaboration with legal and procurement teams.
Quality Assurance & Service Enhancement:
Ensure vendor services consistently contribute to a seamless and high-quality visitor experience, including efficient information services, safety, and amenities.
Collaborate with internal teams to integrate vendor services into daily operations and special events.
Implement quality assurance processes to maintain and improve service standards.
Financial & Compliance Oversight:
Monitor vendor invoicing and expenditures to ensure accuracy and timely payments.
Identify opportunities for cost savings and value optimization.
Ensure all vendor activities comply with local regulations, organizational policies, and industry best practices.
Technology & Innovation:
Identify and recommend new technologies to enhance visitor operations, such as CRM-integrated call center solutions, visitor flow management tools, and data analytics platforms.
Act as the departmental liaison with IT and Digital teams for outsourced technology services impacting visitor operations.
What Required Skills You'll Bring:
Bachelor's degree in Project Management, Business Administration, Hospitality Management, Supply Chain Management, Operations Management, Procurement, or a related field.
Vendor Management: 10+ years of experience managing third-party service providers or vendor contracts, including developing SLAs, KPIs, and contract monitoring.
Operational Expertise: Experience in operational environments such as events, parks, attractions, or public venues, with a proven ability in workforce planning and staff scheduling.
Logistics & Reporting: Strong understanding of operational logistics and supply chain coordination, with experience in preparing performance reports (daily, monthly, and annual).
Communication & Problem-Solving: Excellent written and verbal communication skills in both Arabic and English, with the ability to quickly resolve operational and vendor-related challenges.
Contractual Knowledge: Basic understanding of legal principles related to contracts and procurement, with experience in developing Scopes of Work and managing procurement processes.
What Desired Skills You'll Bring:
Experience working in public realm or park environments.
Familiarity with sustainability analytics platforms and data visualization tools.
Strong project management and contract oversight capabilities.
If you're ready to lead innovative visitor operations and deliver exceptional experiences, we'd love to hear from you!
Parsons equally employs representation at all job levels no matter the race, color, religion, sex (including pregnancy), national origin, age, disability or genetic information.
We truly invest and care about our employee's wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest-APPLY TODAY!
Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to .
About Us
Parsons is a digitally enabled solutions provider focused on the defense, security, and infrastructure markets. With nearly 75 years of experience, Parsons is uniquely qualified to deliver cyber/converged security, technology-based intellectual property, and other innovative services to federal, regional, and local government agencies, as well as to private industrial customers worldwide.
Parsons is an equal opportunity, drug-free employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran/LGBTQ+.
For more about Parsons, visit and follow us on Facebook, Twitter, LinkedIn, and YouTube.
Senior Manager - Visitor Operations Management
Posted 6 days ago
Job Viewed
Job Description
When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next, right now. We've got what you're looking for.
**Job Description:**
Are you passionate about delivering exceptional visitor experiences and managing high-performing vendor relationships? We are seeking a **Senior Manager - Visitor Operations Management** to lead and oversee all aspects of visitor services and operations for a large-scale park facility. In this role, you will act as the primary point of contact between the Visitor Operations & Services Department and third-party vendors, ensuring seamless service delivery that aligns with the organization's vision of providing a world-class visitor experience.
**What You'll Be Doing:**
**Vendor Relationship Management:**
+ Serve as the lead representative and primary liaison between the Visitor Operations & Services Department and external service providers.
+ Ensure vendor performance meets Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and contractual obligations.
+ Hold vendors accountable for delivering high-quality services that enhance the visitor experience.
**Operational Planning & Execution:**
Pre-Operations:
+ Define vendor scopes of work, service requirements, and selection criteria based on departmental needs.
+ Participate in vendor selection processes, including RFP development, evaluation, and contract negotiation.
+ Oversee vendor onboarding, ensuring alignment with operational procedures, safety protocols, and visitor experience standards.
Post-Operations:
+ Monitor and evaluate vendor performance through daily checks, manpower planning, and readiness assessments.
+ Conduct regular performance reviews with vendors to address issues and identify areas for improvement.
+ Manage contract compliance, change orders, and renewals in collaboration with legal and procurement teams.
Quality Assurance & Service Enhancement:
+ Ensure vendor services consistently contribute to a seamless and high-quality visitor experience, including efficient information services, safety, and amenities.
+ Collaborate with internal teams to integrate vendor services into daily operations and special events.
+ Implement quality assurance processes to maintain and improve service standards.
Financial & Compliance Oversight:
+ Monitor vendor invoicing and expenditures to ensure accuracy and timely payments.
+ Identify opportunities for cost savings and value optimization.
+ Ensure all vendor activities comply with local regulations, organizational policies, and industry best practices.
Technology & Innovation:
+ Identify and recommend new technologies to enhance visitor operations, such as CRM-integrated call center solutions, visitor flow management tools, and data analytics platforms.
+ Act as the departmental liaison with IT and Digital teams for outsourced technology services impacting visitor operations.
**What Required Skills You'll Bring:**
+ Bachelor's degree in Project Management, Business Administration, Hospitality Management, Supply Chain Management, Operations Management, Procurement, or a related field.
+ **Vendor Management:** 10+ years of experience managing third-party service providers or vendor contracts, including developing SLAs, KPIs, and contract monitoring.
+ **Operational Expertise:** Experience in operational environments such as events, parks, attractions, or public venues, with a proven ability in workforce planning and staff scheduling.
+ **Logistics & Reporting:** Strong understanding of operational logistics and supply chain coordination, with experience in preparing performance reports (daily, monthly, and annual).
+ **Communication & Problem-Solving:** Excellent written and verbal communication skills in both Arabic and English, with the ability to quickly resolve operational and vendor-related challenges.
+ **Contractual Knowledge:** Basic understanding of legal principles related to contracts and procurement, with experience in developing Scopes of Work and managing procurement processes.
**What Desired Skills You'll Bring:**
+ Experience working in public realm or park environments.
+ Familiarity with sustainability analytics platforms and data visualization tools.
+ Strong project management and contract oversight capabilities.
+ If you're ready to lead innovative visitor operations and deliver exceptional experiences, we'd love to hear from you!
Parsons equally employs representation at all job levels no matter the race, color, religion, sex (including pregnancy), national origin, age, disability or genetic information.
We truly invest and care about our employee's wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest-APPLY TODAY!
Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to .
About Us
Parsons is a digitally enabled solutions provider focused on the defense, security, and infrastructure markets. With nearly 75 years of experience, Parsons is uniquely qualified to deliver cyber/converged security, technology-based intellectual property, and other innovative services to federal, regional, and local government agencies, as well as to private industrial customers worldwide.
Parsons is an equal opportunity, drug-free employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran/LGBTQ+.
For more about Parsons, visit parsons.com and follow us on Facebook, Twitter, LinkedIn, and YouTube.