37 Workflow Optimization jobs in Saudi Arabia

Job Responsibilities:
1. Sales Process Optimization: Familiarize with the entire "find-interview-sign-onboard-operate" process and operational pain points of the franchise brand team BD, and establish standardized operational processes to enhance team efficiency.
2. Sales Tool Development: Identify key points that constrain the improvement of sales productivity, and drive the product and research teams to build and implement sales tools.
3. Merchant Tool Development: Identify merchant needs and pain points, and promote optimization of merchant-side product capabilities to enhance online operational efficiency for merchants.
4. Project Management: Use project management methods to ensure effective execution of key business processes and product capabilities. Fully mobilize resources from strategy, product, and operation team to drive the franchise brand team in achieving business objectives.
We'll provide
1. Participate in Meituan's strategic overseas business, directly competing with top global players.
2. Develop new markets from scratch, experiencing the excitement of entrepreneurship.
3. Embrace a broad business landscape with ample space and flexibility to showcase your talents, achieving rapid career growth.
4. Broaden your global perspective and manage a diverse team.

Desired Candidate Profile

Job Requirements:
1. More than 3 years of experience in merchant operations, promotion preparations, sales team operations or product operations.
2. Data analysis skills: proficient with various analysis software, capable of conducting multi-dimensional analysis and making informed business judgments.
3. Project management ability: good at communication and expression, strong coordination, team consciousness, and organization ability.
4. Fluency in English in speaking, listening, reading, and writing is preferred.

Company Industry

• FMCG
• Foods
• Beverages

Department / Functional Area

• Accounts
• Taxation
• Audit
• Company Secretary

Keywords

• Strategic Accounts Service Solutions And Process Optimization

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Process Optimization Solution Architect (SA) in KSA page is loadedProcess Optimization Solution Architect (SA) in KSA Apply locations Al-Khobar posted on Posted Yesterday job requisition id R-7649

Not just a job, but a career

Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.

Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

About the Team
Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

Job Purpose:

The Process Optimization Solution Architect is responsible for architecting process optimization business which includes APC, RTO, Process Simulation, etc, business solutions and support the implementation for those solution for the production of Oil & Gas, Petrochemicals and other domain and integration of 3rd party systems, custom development when required. The individual is also responsible for owning business outcomes and implementation strategy while supporting teams in YMA Digital Enterprise Solutions Business Unit team in developing a differentiation in a high-growth competitive environment in YMA region. Main focus area is KSA .

In addition, the candidate might be asked to extend focused Business Development role in global as secondary task towards matrix portfolio growth.

Key Responsibilities & Accountabilities:

• Responsible for solutions development that help to resolve their process problems and grow their business leveraging technologies such as APC, RTO, Process Simulation, and AI/ML.
• Responsible for process optimization solution portfolio management.
• Responsible for providing expert knowledge and experience to estimate the technical effort required to develop complex solutions.

• Responsible for the problem identification with customers.
• Responsible to design appropriate solutions based on the problem indentation.
• Responsible to define functional requirements through client interviews, documentation analysis and workflow process mapping.
• Responsible to convince customers with the proposed solutions through discussion, feasibility study, benefit estimation study, and PoC/PoV.
• Responsible to execute feasibility study, benefit estimation study, and PoC/PoV.
  • Definition of measure success metrics of proposing solutions.
  • Design of solution architectures and detailed design specifications.
  • Development & evaluation of proposed activities.
  • Leading the project delivery team in the PoC/PoV activities.
  • Reporting & after discussion
• Responsible to providing Sure Service support to clients under contract.

• Responsible for new customer approach with sales team based on market analysis & demand.
• Responsible for existing customers approach with sales team by consultative approach which includes reviewing & updating their current operation & solutions and initiating opportunity sales.
• Responsible to design sales promotion materials such as demonstration, presentation, success stories, etc.
• Responsible for Solutions demonstration & presentation.

• Responsible for overall day-to-day management of assigned workstream activities/deliverables related to applicable systems and technology applications and support overall activities.
• Responsible to ensure timing and quality of assigned deliverables completion to develop COE capability.
• Responsible to ensure best practice approaches and methods are being used as appropriate.
• Support for solutions training for Yokogawa salesperson / engineers by making training programs and delivery of the training program.

Qualification and Experience:

• Bachelor’s Eng./Comp Science or minimum 8 years industry experience in software development, engineering discipline and sales
• Minimum 8 years’ experience designing or implementing process optimization solutions such as APC, RTO, automated decision-making system.
• Strong problem-solving skills with an emphasis on Solution development.
• Must be willing and able to travel throughout the YMA region.
• Business trip to other area (global) will be expected.

Competencies:

• Problem Finding & Solving
• Logical Thinking & Conceptual Thinking
• Strong leadership
• Good communication with team members, ability to energize.
• Facilitation & Coaching
• Making Technical materials (Presentation, Documentation)

Skills:

• Expert knowledge & experience in Oil and Gas, Petrochemicals or specialized chemical industries.
• Expert knowledge & experience in related technology areas: Process Control, Advanced Process Control, Realtime Optimization, Process Simulation, Historian applications (OSI PI a plus), Visualization, Automated decision control, Scheduling etc.
• Knowledge & experience of software analysis, design, methodology, and architecture
• Knowledge on Latest’s market trend.
• Knowledge on IIOT integration concepts.
• Knowledge & experience of Analytic Program Languages such as Matlab, Python is advantages.
• Knowledge & experience of AI for process control is advantages.
• Knowledge & experience of SiRi Assessment or similar certification is advantages.

Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.

Are you being referred to one of our roles? If so, ask your connection at Yokogawa
about our Employee Referral process!

Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.

Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow".

We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

Process Optimization Solution Architect (SA) in KSA page is loaded Process Optimization Solution Architect (SA) in KSA Apply locations Al-Khobar posted on Posted Yesterday job requisition id R-7649

Not just a job, but a career

Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.

Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

About the Team
Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

Job Purpose:

The Process Optimization Solution Architect is responsible for architecting process optimization business which includes APC, RTO, Process Simulation, etc, business solutions and support the implementation for those solution for the production of Oil & Gas, Petrochemicals and other domain and integration of 3rd party systems, custom development when required. The individual is also responsible for owning business outcomes and implementation strategy while supporting teams in YMA Digital Enterprise Solutions Business Unit team in developing a differentiation in a high-growth competitive environment in YMA region. Main focus area is KSA .

In addition, the candidate might be asked to extend focused Business Development role in global as secondary task towards matrix portfolio growth.

Key Responsibilities & Accountabilities:

• Responsible for solutions development that help to resolve their process problems and grow their business leveraging technologies such as APC, RTO, Process Simulation, and AI/ML.
• Responsible for process optimization solution portfolio management.
• Responsible for providing expert knowledge and experience to estimate the technical effort required to develop complex solutions.

• Responsible for the problem identification with customers.
• Responsible to design appropriate solutions based on the problem indentation.
• Responsible to define functional requirements through client interviews, documentation analysis and workflow process mapping.
• Responsible to convince customers with the proposed solutions through discussion, feasibility study, benefit estimation study, and PoC/PoV.
• Responsible to execute feasibility study, benefit estimation study, and PoC/PoV.
  • Definition of measure success metrics of proposing solutions.
  • Design of solution architectures and detailed design specifications.
  • Development & evaluation of proposed activities.
  • Leading the project delivery team in the PoC/PoV activities.
  • Reporting & after discussion
• Responsible to providing Sure Service support to clients under contract.

• Responsible for new customer approach with sales team based on market analysis & demand.
• Responsible for existing customers approach with sales team by consultative approach which includes reviewing & updating their current operation & solutions and initiating opportunity sales.
• Responsible to design sales promotion materials such as demonstration, presentation, success stories, etc.
• Responsible for Solutions demonstration & presentation.

• Responsible for overall day-to-day management of assigned workstream activities/deliverables related to applicable systems and technology applications and support overall activities.
• Responsible to ensure timing and quality of assigned deliverables completion to develop COE capability.
• Responsible to ensure best practice approaches and methods are being used as appropriate.
• Support for solutions training for Yokogawa salesperson / engineers by making training programs and delivery of the training program.

Qualification and Experience:

• Bachelor’s Eng./Comp Science or minimum 8 years industry experience in software development, engineering discipline and sales
• Minimum 8 years’ experience designing or implementing process optimization solutions such as APC, RTO, automated decision-making system.
• Strong problem-solving skills with an emphasis on Solution development.
• Must be willing and able to travel throughout the YMA region.
• Business trip to other area (global) will be expected.

Competencies:

• Problem Finding & Solving
• Logical Thinking & Conceptual Thinking
• Strong leadership
• Good communication with team members, ability to energize.
• Facilitation & Coaching
• Making Technical materials (Presentation, Documentation)

Skills:

• Expert knowledge & experience in Oil and Gas, Petrochemicals or specialized chemical industries.
• Expert knowledge & experience in related technology areas: Process Control, Advanced Process Control, Realtime Optimization, Process Simulation, Historian applications (OSI PI a plus), Visualization, Automated decision control, Scheduling etc.
• Knowledge & experience of software analysis, design, methodology, and architecture
• Knowledge on Latest’s market trend.
• Knowledge on IIOT integration concepts.
• Knowledge & experience of Analytic Program Languages such as Matlab, Python is advantages.
• Knowledge & experience of AI for process control is advantages.
• Knowledge & experience of SiRi Assessment or similar certification is advantages.

Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.

Are you being referred to one of our roles? If so, ask your connection at Yokogawa
about our Employee Referral process!

Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.

Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow".

We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

Aramco energizes the world economy.

Aramco occupies a unique position in the global energy industry. We are the world's largest producer of hydrocarbons (oil and gas), with the lowest upstream carbon intensity of any major producer.

With our significant investment in technology and infrastructure, we strive to maximize the value of the energy we produce for the world along with a commitment to enhance Aramco’s value to society.

Headquartered in the Kingdom of Saudi Arabia, and with offices around the world, we combine market discipline with a generations’ spanning view of the future, born of our nine decades experience as responsible stewards of the Kingdom’s vast hydrocarbon resources. This responsibility has driven us to deliver significant societal and economic benefits to not just the Kingdom, but also to a vast number of communities, economies, and countries that rely on the vital and reliable energy that we supply.

We are one of the most profitable companies in the world, as well as amongst the top five global companies by market capitalization.

We are seeking an experienced Process Simulation and Modeling Engineer to join our Global Manufacturing Excellence team under the Downstream Reliability Solutions Department (RSD). Reliability Solutions Department (RSD) provides engineering support to Saudi Aramco Global Manufacturing wholly owned and affiliates’ facilities (Refining, NGL Processing, and Petrochemicals). This includes reliability, inspection, corrosion management, static equipment, rotating equipment, electrical equipment, instrumentation and control support.

Your primary role as a Process Simulation & modeling expert is to provide expert guidance and support to de-bottleneck process operations and optimize through process simulation technologies. You will lead improvement initiatives for all operating departments within the Global Manufacturing Portfolio.

• Streamline Process Simulation & Optimization objectives in alignment with corporate objectives and develop programs, processes, and best practices.
• Monitor relevant KPIs to improve Process Simulation and modeling performance.
• Perform process simulations and modeling using specialized software tools to analyze plants’ processes and optimize their performance.
• Develop and maintain thermodynamic models and mathematical equations that accurately represent the behavior of various processes.
• Identify areas for process improvements and propose modifications or optimizations to increase efficiency, reduce costs, or meet regulatory requirements.
• Conduct performance improvement feasibility studies to increase yields, and operational efficiency of the company.
• Analyze chronic problems and debottleneck complex models to improve process operations and economic benefits.
• Conduct safety assessments to evaluate the impact of potential process changes or plant modifications.
• Lead technical sessions such as the design review, model review, and commissioning.
• Provide subject matter expertise to operating facilities Operations, Maintenance, and Engineering teams by consulting, providing awareness sessions, and participating and leading technical exchanges and conferences.
• Review standards and General Instructions on behalf of the Global Manufacturing Excellence departments and act as leading SME.
• Collaborate with multidisciplinary teams to gather data and inputs required for the simulations and modeling activities.
• Prepare detailed reports and presentations to communicate simulation results, findings, and recommendations to stakeholders.
• Collaborate with other engineers and researchers and vendors to contribute to the development of new simulation software tools, methodologies, and techniques.
• Stay updated with the latest industry standards, best practices, and technological advancements in process simulation and modeling.

• Bachelor's degree in Chemical Engineering
• 15 years of experience in Process Simulation and Modeling technologies is required. Twenty years of experience is preferred.
• Demonstrate expertise in process engineering and flowsheet-based processes simulation.
• Comprehensive understanding of refinery facilities, feedstock/product movements, margins, giveaways, process yields, and mass and energy balances.
• Demonstrate familiarity with international standards and specifications for advanced process control process modeling.
• Demonstrate exceptional analytical and troubleshooting skills in the field of advanced process solutions.
• Demonstrate leadership skills to effectively manage technical discussions and guide technical teams.

Working environment

Our high-performing employees are drawn by the challenging and rewarding professional, technical and industrial opportunities we offer, and are remunerated accordingly.

At Aramco, our people work on truly world-scale projects, supported by investment in capital and technology that is second to none. And because, as a global energy company, we are faced with addressing some of the world’s biggest technical, logistical and environmental challenges, we invest heavily in talent development.

We have a proud history of educating and training our workforce over many decades. Employees at all levels are encouraged to improve their sector-specific knowledge and competencies through our workforce development programs – one of the largest in the world.

Description:

Aramco energizes the world economy.

Aramco occupies a special position in the global energy industry. We are one of the world’s largest producers of hydrocarbon energy and chemicals, with among the lowest Upstream carbon intensities of any major producer.

With our significant investment in technology and infrastructure, we strive to maximize the value of the energy we produce for the world along with a commitment to enhance Aramco’s value to society.

Headquartered in the Kingdom of Saudi Arabia, and with offices around the world, we combine market discipline with a generations’ spanning view of the future, born of our nine decades experience as responsible stewards of the Kingdom’s vast hydrocarbon resources. This responsibility has driven us to deliver significant societal and economic benefits to not just the Kingdom, but also to a vast number of communities, economies, and countries that rely on the vital and reliable energy that we supply.

We are one of the most profitable companies in the world, as well as amongst the top five global companies by market capitalization.

Overview

We are seeking an experienced Process Simulation and Modeling Engineer to join our Global Manufacturing Excellence team under the Downstream Reliability Solutions Department (RSD)

Reliability Solutions Department (RSD) provides engineering support to Saudi Aramco Global Manufacturing wholly owned and affiliates’ facilities (Refining, NGL Processing, and Petrochemicals). This includes reliability, inspection, corrosion management, static equipment, rotating equipment, electrical equipment, instrumentation and control support.

Your primary role as a Process Simulation & modeling expert is to provide expert guidance and support to de-bottleneck process operations and optimize through process simulation technologies. You will lead improvement initiatives for all operating departments within the Global Manufacturing Portfolio.

Responsibilities

As the successful candidate you will be required to perform the following:

• Streamline Process Simulation & Optimization objectives in alignment with corporate objectives and develop programs, processes, and best practices.
• Monitor relevant KPIs to improve Process Simulation and modeling performance.
• Perform process simulations and modeling using specialized software tools to analyze plants’ processes and optimize their performance.
• Develop and maintain thermodynamic models and mathematical equations that accurately represent the behavior of various processes.
• Identify areas for process improvements and propose modifications or optimizations to increase efficiency, reduce costs, or meet regulatory requirements.
• Conduct performance improvement feasibility studies to increase yields, and operational efficiency of the company.
• Analyze chronicle problems and debottleneck complex models to improve process operations and economic benefits.
• Conduct safety assessments to evaluate the impact of potential process changes or plant modifications.
• Lead technical sessions such as the design review, model review, and commissioning.
• Provide subject matter expertise to operating facilities Operations, Maintenance, and Engineering teams by consulting, providing awareness sessions, and participating and leading technical exchanges and conferences.
• Review standards and General Instructions on behalf of the Global Manufacturing Excellence departments and act as leading SME.
• Collaborate with multidisciplinary teams to gather data and inputs required for the simulations and modeling activities.
• Prepare detailed reports and presentations to communicate simulation results, findings, and recommendations to stakeholders.
• Collaborate with other engineers and researchers and vendors to contribute to the development of new simulation software tools, methodologies, and techniques.
• Stay updated with the latest industry standards, best practices, and technological advancements in process simulation and modeling.

Minimum Requirements

As a successful candidate you will hold a:

• Bachelor’s degree in Chemical Engineering
• 15 years of experience in Process Simulation and Modeling technologies is required. Twenty years of experience is preferred.
• Refinery process engineering background is preferred with a minimum of 10 years’ experience
• Experienced with Process Simulation applications and specialized in APO or ROmeo software.
• Demonstrate expertise in process engineering and flowsheet-based processes simulation.
• Comprehensive understanding of refinery facilities, feedstock/product movements, margins, giveaways, process yields, and mass and energy balances.
• Demonstrate familiarity with international standards and specifications for advanced process control process modeling.
• Demonstrate exceptional analytical and troubleshooting skills in the field of advanced process solutions.
• Demonstrate leadership skills to effectively manage technical discussions and guide technical teams.

Working environment

Our high-performing employees are drawn by the challenging and rewarding professional, technical and industrial opportunities we offer, and are remunerated accordingly.

At Aramco, our people work on truly world-scale projects, supported by investment in capital and technology that is second to none. And because, as a global energy company, we are faced with addressing some of the world’s biggest technical, logistical and environmental challenges, we invest heavily in talent development.

We have a proud history of educating and training our workforce over many decades. Employees at all levels are encouraged to improve their sector-specific knowledge and competencies through our workforce development programs – one of the largest in the world.

Job ID: 15315

Tagged as: Reliability Solutions Dept

Aramco energizes the world economy.

Aramco occupies a unique position in the global energy industry. We are the world's largest producer of hydrocarbons (oil and gas), with the lowest upstream carbon intensity of any major producer.

With our significant investment in technology and infrastructure, we strive to maximize the value of the energy we produce for the world along with a commitment to enhance Aramco’s value to society.

Headquartered in the Kingdom of Saudi Arabia, and with offices around the world, we combine market discipline with a generations’ spanning view of the future, born of our nine decades experience as responsible stewards of the Kingdom’s vast hydrocarbon resources. This responsibility has driven us to deliver significant societal and economic benefits to not just the Kingdom, but also to a vast number of communities, economies, and countries that rely on the vital and reliable energy that we supply.

We are one of the most profitable companies in the world, as well as amongst the top five global companies by market capitalization.

We are seeking an experienced Process Simulation and Modeling Engineer to join our Global Manufacturing Excellence team under the Downstream Reliability Solutions Department (RSD). Reliability Solutions Department (RSD) provides engineering support to Saudi Aramco Global Manufacturing wholly owned and affiliates’ facilities (Refining, NGL Processing, and Petrochemicals). This includes reliability, inspection, corrosion management, static equipment, rotating equipment, electrical equipment, instrumentation and control support.

Your primary role as a Process Simulation & modeling expert is to provide expert guidance and support to de-bottleneck process operations and optimize through process simulation technologies. You will lead improvement initiatives for all operating departments within the Global Manufacturing Portfolio.

• Streamline Process Simulation & Optimization objectives in alignment with corporate objectives and develop programs, processes, and best practices.
• Monitor relevant KPIs to improve Process Simulation and modeling performance.
• Perform process simulations and modeling using specialized software tools to analyze plants’ processes and optimize their performance.
• Develop and maintain thermodynamic models and mathematical equations that accurately represent the behavior of various processes.
• Identify areas for process improvements and propose modifications or optimizations to increase efficiency, reduce costs, or meet regulatory requirements.
• Conduct performance improvement feasibility studies to increase yields, and operational efficiency of the company.
• Analyze chronic problems and debottleneck complex models to improve process operations and economic benefits.
• Conduct safety assessments to evaluate the impact of potential process changes or plant modifications.
• Lead technical sessions such as the design review, model review, and commissioning.
• Provide subject matter expertise to operating facilities Operations, Maintenance, and Engineering teams by consulting, providing awareness sessions, and participating and leading technical exchanges and conferences.
• Review standards and General Instructions on behalf of the Global Manufacturing Excellence departments and act as leading SME.
• Collaborate with multidisciplinary teams to gather data and inputs required for the simulations and modeling activities.
• Prepare detailed reports and presentations to communicate simulation results, findings, and recommendations to stakeholders.
• Collaborate with other engineers and researchers and vendors to contribute to the development of new simulation software tools, methodologies, and techniques.
• Stay updated with the latest industry standards, best practices, and technological advancements in process simulation and modeling.

• Bachelor's degree in Chemical Engineering
• 15 years of experience in Process Simulation and Modeling technologies is required. Twenty years of experience is preferred.
• Demonstrate expertise in process engineering and flowsheet-based processes simulation.
• Comprehensive understanding of refinery facilities, feedstock/product movements, margins, giveaways, process yields, and mass and energy balances.
• Demonstrate familiarity with international standards and specifications for advanced process control process modeling.
• Demonstrate exceptional analytical and troubleshooting skills in the field of advanced process solutions.
• Demonstrate leadership skills to effectively manage technical discussions and guide technical teams.

Working environment

Our high-performing employees are drawn by the challenging and rewarding professional, technical and industrial opportunities we offer, and are remunerated accordingly.

At Aramco, our people work on truly world-scale projects, supported by investment in capital and technology that is second to none. And because, as a global energy company, we are faced with addressing some of the world’s biggest technical, logistical and environmental challenges, we invest heavily in talent development.

We have a proud history of educating and training our workforce over many decades. Employees at all levels are encouraged to improve their sector-specific knowledge and competencies through our workforce development programs – one of the largest in the world.

Job Description

What you get to do in this role :

The Expert Services team at ServiceNow collaborates with customers to help achieve their business outcomes by providing prescriptive guidance. As part of this diverse team, you will work with customers to drive platform adoption, increase satisfaction, and demonstrate the value of their ServiceNow investment.

Within the Customer Excellence Group, we have product expert practices, including the Employee Workflows team, which focuses on HR Service Delivery solutions—covering implementation, advisory, best practices, innovation, and architecture for our customers and partners.

The Role

Principal Business Process Consultants (BPCs) develop long-term customer relationships through consulting and process improvements. They engage in early process design, partner with technical teams, lead workshops, gather requirements, and craft functional specifications to ensure solutions meet business needs, address compliance, and achieve successful outcomes through workflow analysis, automation, and collaboration.

What you get to do in this role :

• Collaborate with senior stakeholders to align on strategic goals, document requirements, and lead complex implementations.
• Demonstrate thought leadership in business processes during ambiguity or conflict.
• Analyze workflows to identify improvements, define success measures, share insights with product teams, and promote best practices.
• Mentor junior team members on solutions, expertise, and project challenges.
• Share learnings and contribute to continuous improvement of practices.
• Engage in customer-facing activities with some travel within EMEA.

Qualifications

To be successful in this role you have :

• Experience with integrating AI into workflows, decision-making, or problem-solving, including using AI tools, automating processes, or analyzing AI insights.
• Significant business process consulting experience in complex, global organizations within an enterprise software environment.
• Experience in defining and deploying future-state processes from a people, process, and technology perspective.
• Willingness to grow in ServiceNow NowAssist products.
• Excellent communication and presentation skills.
• Experience advising on product strategies aligned with business priorities.
• Strong interpersonal skills, customer-centric attitude, and experience working with diverse teams.
• Experience analyzing HR/ITSM strategies based on business needs.
• Fluency in Arabic and English is essential.

Additional Information

Work Personas

We support flexible work arrangements based on the nature of the work and location. Learn more here. Eligibility depends on the distance between your residence and the nearest ServiceNow office.

Equal Opportunity Employer

ServiceNow is committed to diversity and inclusion. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, or other protected categories.

Accommodations

If you require accommodations during the application process, contact

Export Control Regulations

Positions requiring access to controlled technology may need export approval. Employment is contingent on obtaining necessary licenses.

From Fortune. 2025 Fortune Media IP Limited. All rights reserved.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

What you get to do in this role:

The Expert Services team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of this diverse team, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment.

Within the Customer Excellence Group, we have product expert practices that form the Expert Services group. One of these practices is the Employee Workflows team which is responsible for the implementation, advisory, best practices, innovation, and architecture for our customers and partners, focusing on HR Service Delivery solutions.

The Role

Principal Business Process Consultants (BPCs) build long-term customer relationships through exceptional consulting and end-to-end process improvements. Leveraging their domain expertise, they are deeply engaged in the early stages of process design, partnering with technical consultants to lead workshops, gather requirements, and craft functional specifications. They ensure solutions align with business needs, address compliance deviations, and drive successful outcomes by analyzing workflows, implementing automation, and collaboration.

What you get to do in this role:

• Collaborate with senior stakeholders to align on strategic goals, document requirements, and lead more complex implementations compared to Senior Business Process Consultants

• Develop the ability to consistently demonstrate business process thought leadership to the customer during times of ambiguity or conflict

• Analyze current processes and workflows to identify improvement areas, define measures to evaluate improvement using the ServiceNow platform, and share insights with product teams, and advocate leading practices

• Coach and mentor junior team members (Senior BPC, BPC and Associate BPC) on solutioning, building expertise, and project challenges as they arise

• Share learnings and new practices across the BPC community

• Contribute towards continuous improvement of leading practices

• Customer facing role with some travel within EMEA

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.

• Significant business process consulting experience within complex, global organizations with the ability to influence and consult in an Enterprise Software delivery environment

• Experience in defining and deploying future-state business processes and in identifying solutions from a people, process and technology perspective

• Experienceand/or willingness togrow in ServiceNow NowAssist products

• Excellent communicationandpresentationskills

• Experience inadvising and analysingProductstrategiesbased on business priorities

• Excellentinterpersonal skills, customer-centric attitude, and experience working with diverse team

• Experience in analysing and recommending HR/ITSM strategies based on business priorities

• Fluency in Arabic and English is essential

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

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Responsible for analyzing, designing, documenting, and improving business processes to ensure operational efficiency and alignment with the organization’s strategic objectives. Utilizes business process modeling tools and methodologies such as BPMN.

Key Responsibilities:-

• Analyze existing business processes and identify opportunities for improvement and reengineering.
• Design process models using BPM tools (e.g., Bizagi, Visio, ARIS).
• Develop detailed documentation outlining process steps and stakeholder responsibilities.
• Collaborate with cross-functional teams to gather requirements and translate them into clear process models.
• Ensure designed processes comply with internal policies and regulatory standards.
• Support digital transformation initiatives and process optimization projects.
• Contribute to the development and periodic update of the institutional process manual.
  
  

• Bachelor’s degree in Computer Science, Information Technology, or an equivalent field.
• Minimum of 8 years of experience in modeling current and future-state business processes across organizations, preferably within government entities.
• Strong ability to create models using standardized modeling notations to ensure consistent representation of business processes.