3 Wellness Manager jobs in Saudi Arabia

About Boutique Group

Boutique Group is redefining luxury hospitality by transforming Saudi Arabia's most iconic historic and cultural palaces into ultra-luxury boutique hotels. With a commitment to storytelling, authenticity, and excellence, curating exceptional hospitality experiences that celebrate the Kingdom's rich history while setting new benchmarks in the industry. Boutique Group's growing portfolio includes The Red Palace, Al Hamra Palace, and Tuwaiq Palace, each being meticulously restored to preserve its historical significance while being reimagined for contemporary of ultra-luxury hospitality.

At Boutique Group, we lead the way in redefining what's possible. Taking the exquisite, making it extraordinary, we are a culture that celebrates transformation. A young company for a youthful nation, our energy is honed and harnessed by the mentorship of hospitality's leading names. Here, you can be part of something bigger, crafting luxury hospitality's next chapter.

Job Details

We are hiring a
Saudi female professional
to join our team as Assistant Wellness Manager. Support luxury spa & wellness operations, inspire a talented team, and deliver world-class guest experiences, and be able to :

1. Support the Wellness Manager in leading spa, fitness, and holistic wellness operations across the property.
2. Supervise therapists, fitness instructors, and front desk colleagues, ensuring service excellence at all times.
3. Assist in designing and implementing wellness programs that reflect luxury brand standards and local culture.
4. Oversee daily schedules, team rosters, and training to build a high-performing, motivated team.
5. Monitor guest feedback and service quality, handling concerns with a professional, solution-oriented approach.
6. Ensure compliance with health, safety, and hygiene regulations within all wellness areas.
7. Manage inventory, product control, and vendor coordination to optimize operational efficiency.
8. Contribute to promotions, upselling initiatives, and membership programs to enhance revenue.
9. Prepare reports on wellness performance, KPIs, and assist in annual budgeting and forecasting.
10. Act as Wellness Manager in their absence, ensuring smooth operations and leadership continuity.

Requirement:
Candidate must be a
Saudi female national
, with proven experience in luxury wellness or spa management.

JOB PURPOSE:

• Assist the leadership team translate Jayasom's Health & Wellness strategy into actionable programs and activities throughout the resort.
• Carry out thorough individual and group consultations with guests to gain a clear understanding of their current health status, lifestyle, comfortable zones as well as their personal health and wellness goals and expectations.
• Develop and craft effective, personalised wellness programs for the guests
• Use the right coaching methods, support and encouragement to ensure guests are motivated and committed to successfully and sustainably reach their health and wellness goals.
• Ambassador of the company's wellness and sustainability culture, promote its awareness amongst team members by leading by example.

KEY RESPONSIBILITIES:

• Maintain effective communication with all departments of the resort to ensure a smooth and outstanding service for all guests.
• Develop and maintain effective relationships with colleagues, clients, corporate office.
• Promote a friendly, dynamic and collaborative work environment that includes open communication, team work, participation, trust, respect, professionalism and fun.
• Have a complete understanding of own role, responsibilities and company expectations.
• Adhere to the company's policies and procedures, employee guidelines and service standards.
• Educate resort employees on programs and treatments available at the resort.
• Deliver and participate in meetings as required, facilitate seminars and training to internal and external guests.
• Proactively participate in people and community relations activities and programs available at the property.
• Guardian angel: main point of contact for visiting guests – prior, during and post stay.
• Conduct before and post-stay (online) Wellness consultations / follow ups with guests.
• Connect with team and guests to develop professional relationships that foster trust, confidence, harmony and loyalty.
• Prepare intake forms prior to the wellness consultation, ensure the data collected is complete including the guests' history, current status, contraindications, therapies options, special recommendations and potential health concerns.
• Ensure the consultation room is clean and orderly, with the necessary materials and equipment ready to welcome guests at any time.
• Carry out individual and group consultations with guests to intake information on their current health and lifestyle, understand their goals.
• Craft individualized wellness programs based on the guests' health history, current status and personal goals.
• When applicable, guide guests on appropriate diet strategy and meal plan.
• Ensure program inclusions, a la carte treatments and prices are communicated and agreed on with guest in a timely manner.
• Inspire guests to gain control over their health and lifestyle habits, select therapies or/and fitness plans that are appropriate for their needs and support achievable goals.
• As case manager, meet guests regularly, ensure they are motivated and satisfied, keep track of their progress, provide care and recommendations, adjust the program as required.
• Arrange supplements prescriptions/delivery, coordinate therapy planning, diet requirements and any other guest preference with other team members / departments in a timely manner, and follow up with guests to ensure satisfaction.
• Coordinate with the team in charge of therapy scheduling to make sure therapies and schedule are appropriate and relevant.
• Evaluate and document clients' progress during their stay.
• Be available to address questions, comments, and/or concerns from guests as needed during their stay, including supplement recommendations for the sudden onset of minor acute medical conditions such as colds, influenzas, headaches, insomnia and jet lag.
• Remain empathetic but impartial: ensure the therapies and services are effective and the experiences exceed guests' expectations.
• Protect and promote guest's confidentiality, privacy and dignity.
• Have a strong knowledge and understanding of the services provided at the resort, including promotional items, visiting consultants, facilities location and opening hours.
• Offer suggestions for improvement, expansion or creation of new services to the management team.
• Partake in the resort educational program through Group activities (workshops, lectures or else)
• Carry out administrative duties such as completion of monthly reports, team training, etc.
• Keep updated with local and international therapy trends through internet, magazines and other applicable media.
• Participate in PR events as required
• Keep management and team updated on guests experience and feedback.
• When not booked with guests, be at the wellness center or in restaurants to assist with guests relations and care.
• Support the operations and help when needed.

JOB REQUIREMENTS:

• BA in Health and Nutrition, or equivalent
• Fluent in English, Arabic is an advantage
• Previous experience in a similar role, ideally in a health & wellness resort
• Experience in assessing and evaluating guests' health and lifetysle, develop individualised wellness plans
• Experience in motivating and educating others about healthy habits
• Nutrition
• Fitness
• Spa and holistic therapies
• Mental and emotional health practices
• First Aid & CPR