30 Web Services jobs in Saudi Arabia

Cloud Technical Services Manager needed!

Jeddah, Makkah Ctelecoms (Consolidated Telecoms)

Posted 1 day ago

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Job Description

As the Manager of Cloud Technical Services, you will lead and oversee the execution of complex technical projects, ensuring alignment with organizational goals and customer requirements. This role involves strategic planning, team leadership, and collaboration across multiple engineering domains, including Microsoft Azure, Microsoft 365, Microsoft Security, Microsoft VoIP, and general cloud solutions. You will drive operational excellence, innovation, and quality delivery within the cloud technology landscape.

Description Of The Job

  • Act as the primary driver of the team’s vision, ensuring that the delivery of cloud solutions aligns with the company’s broader objectives and strategic goals.
  • Build and sustain a high-performing technical team by fostering a culture of growth, collaboration, and professional excellence.
  • Promote the adoption of cutting-edge technologies, tools, and practices to maintain the organization's competitive edge in cloud services.
  • Serve as a bridge between technical teams, business stakeholders, and customers to ensure seamless integration of cloud solutions across various business functions.
  • Uphold the highest standards in system design, implementation, and maintenance to guarantee reliability, scalability, and security.
  • Advocate for customer satisfaction by ensuring solutions meet or exceed client expectations and address their business challenges effectively.
  • Anticipate and mitigate risks related to project execution, resource allocation, and technology implementation.
  • Ensure all cloud operations adhere to regulatory requirements, industry standards, and company policies, reinforcing trust with stakeholders.
  • Lead initiatives to enhance processes, workflows, and service delivery methodologies, optimizing efficiency and minimizing costs.
  • Represent the organization as a subject matter expert in cloud technologies through active participation in industry forums, training sessions, and client interactions.
  • Develop and maintain an in-depth technical knowledge of Microsoft Azure, Microsoft 365, Microsoft Security, Microsoft VoIP, and general cloud solutions.

Tasks And Responsibilities

  • Supervise and mentor a team of cloud engineers specializing in Microsoft Azure, Microsoft 365, Microsoft Security, Microsoft VoIP, and general cloud solutions.
  • Allocate resources and manage workloads effectively to meet project timelines and service-level agreements.
  • Conduct regular performance evaluations and create professional development plans for team members.
  • Develop and implement strategies for optimizing cloud operations, improving system performance, and ensuring compliance with industry standards.
  • Collaborate with senior leadership to define the vision and roadmap for cloud technology services.
  • Stay abreast of emerging trends in cloud computing, cybersecurity, and VoIP to recommend strategic initiatives.
  • Oversee the design, implementation, and maintenance of cloud solutions including Microsoft Azure IaaS/PaaS services, Microsoft 365 Security Suite, and Microsoft Teams VoIP services.
  • Ensure adherence to best practices in security, disaster recovery, and regulatory compliance across all projects.
  • Act as a senior point of contact for escalated technical issues and critical customer projects.
  • Work closely with clients to understand business requirements and ensure alignment with delivered solutions.
  • Present project updates, operational reports, and technical recommendations to stakeholders.
  • Develop and maintain standard operating procedures, technical documentation, and knowledge bases for cloud services.
  • Implement continuous improvement initiatives to streamline processes and enhance customer satisfaction.

Qualification (Education/Work Experience)

  • BA in Information Technology or equivalent.
  • Advanced certifications, including Microsoft Certified: Enterprise Administrator Expert or Microsoft Azure Solutions Architect Expert or Microsoft Certified: Security, Compliance, and Identity Expert or ITIL Certification for Service Management are preferred.
  • Minimum 8 years of experience in cloud solutions architecture, with at least 3 years in a managerial role.
  • Deep expertise in Microsoft Azure, Microsoft 365, VoIP technologies (Microsoft Teams), and cloud security solutions.
  • Experience managing cross-functional technical teams and complex cloud-based projects.
  • Strategic thinking with strong project management and problem-solving capabilities.
  • Exceptional communication and interpersonal skills to interact effectively with clients, team members, and stakeholders.
  • Proficiency in automation tools like PowerShell, Azure CLI, and advanced troubleshooting techniques.

Other Knowledge, Additional Competencies

  • Fluent in English.
  • Willingness to upskill as required by the tasks to be performed.
  • Good time management.
  • Good understanding of priorities and the proper finalization of tasks.
  • Good reporting and documentation skills.
  • Proven ability to work under stress and time pressure.
  • Commitment and dedication.
  • Team player.
  • Self-Learning and Strong Search capability.
  • Proven presentation and communication skills as well as a professional approach and appearance
  • Being client service oriented
  • High sense of responsibility and ownership, acting like owner in what you do.
  • Exceptional communication and presentation skills.
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Cloud Managed Services – Sales & Solution Specialist - Senior Manager

PwC Middle East

Posted 1 day ago

Job Viewed

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Job Description

Cloud Managed Services – Sales & Solution Specialist - Senior Manager

Join to apply for the Cloud Managed Services – Sales & Solution Specialist - Senior Manager role at PwC Middle East

Cloud Managed Services – Sales & Solution Specialist - Senior Manager

Join to apply for the Cloud Managed Services – Sales & Solution Specialist - Senior Manager role at PwC Middle East

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Job Description & Summary

At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients.

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

Managed Services

Management Level

Senior Manager

Job Description & Summary

At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients.

As a managed service delivery generalist at PwC, you will execute outsourced processes, such as client and customer interaction; data review, enrichment and processing; implementing and monitoring quality controls; and resolving escalations and queries.

Company Overview

PwC Overview:

At PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We’re a network of firms in 152 countries with more than 328,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services

PwC Middle East Overview

Established in the region for over 40 years, PwC Middle East employs over 10,000 people across 12 countries: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Qatar, Saudi Arabia, Palestine and the United Arab Emirates. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market, and beyond

Corporate Culture & Working Environment

Our culture is one of inclusivity and care, where we respect each other and our differences. It's one that supports collaboration, teamwork and innovation and one that embraces difference. We support everyone having a voice and feeling empowered to challenge the status quo, bringing new ideas to the table

As PwC staff, you will have the chance to collaborate across level, line of services, and global network. Not only in terms of work, get involved too in firm-wide events

Line Of Service And Overview

Managed Services is the delivery and execution business within PwC, providing operational solutions for clients. It brings the best of PwC’s advisory capabilities, our technology expertise and our operational delivery to help clients solve complex problems

Job Details

Job Summary

What does this role aim to achieve in the firm/what impact does the role create

Responsible for driving sales growth and creating tailored cloud managed services solutions for enterprise customers. This role combines deep technical expertise in cloud platforms (AWS, Azure, GCP) with strong business acumen to deliver value-based solutions aligned with client objectives.

Roles And Responsibilities

Daily tasks and delivery expectation

  • Own the full sales lifecycle for cloud managed services, from qualification to closure.
  • Engage with CxO-level stakeholders to understand business requirements and propose appropriate cloud Services solutions.
  • Design managed service offerings for IaaS, PaaS, SaaS, cloud cost optimization, DRaaS, monitoring, and governance.
  • Build tailored proposals, TCO/ROI models, and contractual structures for multi-year cloud outsourcing deals.
  • Collaborate with delivery, architecture, Application and security teams to ensure solution feasibility and compliance.
  • Drive commercial strategy, Operational and pricing models, and SLA/XLA definition.
  • Develop and maintain strong relationships with hyperscale’s (Azure, AWS, GCP), ISVs, and OEM partners.
  • Respond to RFPs, RFIs, and lead cloud transformation workshops with clients.
  • Track and achieve quarterly/annual sales targets in alignment with the cloud GTM strategy.
  • Stay updated on emerging cloud trends and competitive landscape to refine offerings.

Expected Skills

Specific learned abilities or technical skills

  • Strong knowledge of cloud architectures (IaaS/PaaS/SaaS), migration strategies, FinOps, AIOPs, and DevOps.
  • Certifications on Azure/AWS/Google Certified Practitioner.
  • Proven success in structuring and closing complex cloud managed service contracts.

Expected Competencies

Values, behaviors & attitude

  • Strong communication skills and ability to build trusted relationships
  • Strong technology services domain knowledge to lead conversations and create thought leaderships
  • Executive level presence and influence
  • Good negotiation skills
  • Business and commercial acumen
  • Able to demonstrate agility between complex deals and simplification of messages

Required Language Skills

Proficient in written and spoken English. Arabic is a plus

Minimum Education And Specific Qualification

Bachelor's in Computer Science, Engineering, or equivalent.

Years Of Experience

10 years of experience in Cloud Services Sales and solutioning role.

Education (if blank, degree and/or field of study not specified)

Degrees/Field Of Study Required

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Process Outsourcing, Claims Performance Management, Coaching and Feedback, Communication, Complaint Management, Compliance Auditing, Compliance Review, Contract Review, Corrective Actions, Creativity, Customer Data Management (CDM), Customer Due Diligence, Customer Handling, Data Entry, Data Quality, Data Quality Assessment, Delivery Excellence, Embracing Change, Emotional Regulation, Empathy, Inclusion {+ 28 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Up to 20%

Available for Work Visa Sponsorship?

Yes

Government Clearance Required?

Yes

Job Posting End Date

Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Engineering and Information Technology
  • Industries Business Consulting and Services

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Cloud Managed Services – Sales & Solution Specialist - Senior Manager

Riyadh, Riyadh PricewaterhouseCoopers International

Posted 1 day ago

Job Viewed

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Job Description

Established in the region for 40 years, PwC has around 12,000 people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates.

Our regional team operates across the Middle East bringing international experience delivered within the context of the region and its culture. We can bring the collective knowledge and experience of more than 370,000 people across the entire global PwC network in advisory, assurance and tax to help you find the value you are looking for.

Line of Service

Internal Firm Services

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Internal Firm Services - Other

Management Level

Senior Manager

Job Description & Summary

At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients.

As a managed service delivery generalist at PwC, you will execute outsourced processes, such as client and customer interaction; data review, enrichment and processing; implementing and monitoring quality controls; and resolving escalations and queries.

Company Overview

PwC Overview:

At PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We’re a network of firms in 152 countries with more than 328,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services

PwC Middle East Overview:

Established in the region for over 40 years, PwC Middle East employs over 10,000 people across 12 countries: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Qatar, Saudi Arabia, Palestine and the United Arab Emirates. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market, and beyond

Corporate Culture & Working Environment:

Our culture is one of inclusivity and care, where we respect each other and our differences. It's one that supports collaboration, teamwork and innovation and one that embraces difference. We support everyone having a voice and feeling empowered to challenge the status quo, bringing new ideas to the table

As PwC staff, you will have the chance to collaborate across level, line of services, and global network. Not only in terms of work, get involved too in firm-wide events

Line of Service and Overview:

Managed Services is the delivery and execution business within PwC, providing operational solutions for clients. It brings the best of PwC’s advisory capabilities, our technology expertise and our operational delivery to help clients solve complex problems

Job Details

Job Summary:

What does this role aim to achieve in the firm/what impact does the role create

Responsible for driving sales growth and creating tailored cloud managed services solutions for enterprise customers. This role combines deep technical expertise in cloud platforms (AWS, Azure, GCP) with strong business acumen to deliver value-based solutions aligned with client objectives.

Roles and Responsibilities:

Daily tasks and delivery expectation

  • Own the full sales lifecycle for cloud managed services, from qualification to closure.

  • Engage with CxO-level stakeholders to understand business requirements and propose appropriate cloud Services solutions.

  • Design managed service offerings for IaaS, PaaS, SaaS, cloud cost optimization, DRaaS, monitoring, and governance.

  • Build tailored proposals, TCO/ROI models, and contractual structures for multi-year cloud outsourcing deals.

  • Collaborate with delivery, architecture, Application and security teams to ensure solution feasibility and compliance.

  • Drive commercial strategy, Operational and pricing models, and SLA/XLA definition.

  • Develop and maintain strong relationships with hyperscale’s (Azure, AWS, GCP), ISVs, and OEM partners.

  • Respond to RFPs, RFIs, and lead cloud transformation workshops with clients.

  • Track and achieve quarterly/annual sales targets in alignment with the cloud GTM strategy.

  • Stay updated on emerging cloud trends and competitive landscape to refine offerings.

Expected Skills:

Specific learned abilities or technical skills

  • Strong knowledge of cloud architectures (IaaS/PaaS/SaaS), migration strategies, FinOps, AIOPs, and DevOps.

  • Certifications on Azure/AWS/Google Certified Practitioner.

  • Proven success in structuring and closing complex cloud managed service contracts.

Expected Competencies:

Values, behaviors & attitude

  • Strong communication skills and ability to build trusted relationships

  • Strong technology services domain knowledge to lead conversations and create thought leaderships

  • Executive level presence and influence

  • Good negotiation skills

  • Business and commercial acumen

  • Able to demonstrate agility between complex deals and simplification of messages

Required Language Skills:

Proficient in written and spoken English. Arabic is a plus

Minimum Education and Specific Qualification:

Bachelor's in Computer Science, Engineering, or equivalent.

Years ofExperience:

10 years of experience in Cloud Services Sales and solutioning role.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Process Outsourcing, Claims Performance Management, Coaching and Feedback, Communication, Complaint Management, Compliance Auditing, Compliance Review, Contract Review, Corrective Actions, Creativity, Customer Data Management (CDM), Customer Due Diligence, Customer Handling, Data Entry, Data Quality, Data Quality Assessment, Delivery Excellence, Embracing Change, Emotional Regulation, Empathy, Inclusion {+ 28 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Up to 20%

Available for Work Visa Sponsorship?

Yes

Government Clearance Required?

Yes

Job Posting End Date


We unite expertise and tech so you can outthink, outpace and outperform

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This advertiser has chosen not to accept applicants from your region.

Cloud Managed Services – Sales & Solution Specialist - Senior Manager

PwC

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Description

ITSM Managed Services – Sales & Solution Specialist

Join to apply for the ITSM Managed Services – Sales & Solution Specialist role at PwC

ITSM Managed Services – Sales & Solution Specialist

Join to apply for the ITSM Managed Services – Sales & Solution Specialist role at PwC

Get AI-powered advice on this job and more exclusive features.

Specialism
IFS - Internal Firm Services - Other

Job Description & Summary
At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients.

As a managed service delivery generalist at PwC, you will execute outsourced processes, such as client and customer interaction; data review, enrichment and processing; implementing and monitoring quality controls; and resolving escalations and queries.


Company Overview

PwC Overview:

At PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We’re a network of firms in 152 countries with more than 328,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services

PwC Middle East Overview:





Established in the region for over 40 years, PwC Middle East employs over 10,000 people across 12 countries: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Qatar, Saudi Arabia, Palestine and the United Arab Emirates. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market, and beyond

Corporate Culture & Working Environment:

Our culture is one of inclusivity and care, where we respect each other and our differences. It's one that supports collaboration, teamwork and innovation and one that embraces difference. We support everyone having a voice and feeling empowered to challenge the status quo, bringing new ideas to the table

As PwC staff, you will have the chance to collaborate across level, line of services, and global network. Not only in terms of work, get involved too in firm-wide events

Line of Service and Overview:





Managed Services is the delivery and execution business within PwC, providing operational solutions for clients. It brings the best of PwC’s advisory capabilities, our technology expertise and our operational delivery to help clients solve complex problems



Job Details

Job Summary:

What does this role aim to achieve in the firm/what impact does the role create

Leads the pre-sales and solution development for IT Service Management (ITSM) managed services. Responsible for crafting scalable, SLA-driven solutions leveraging industry-standard tools (e.g., ServiceNow, BMC, MicroFocus) and frameworks (ITIL, COBIT) to transform client IT operations.

Roles and Responsibilities:

Daily tasks and delivery expectation

  • Lead client engagements focused on transforming and managing ITSM operations.
  • Analyze client service delivery challenges and develop value-driven managed service proposals.
  • Design ITSM operating models covering Incident, Problem, Change, CMDB, Request, Knowledge, and Service Catalog.
  • Define service levels (SLAs, XLAs), governance models, KPIs, and reporting structures.
  • Integrate ITSM with AIOps, automation, and observability platforms to reduce MTTR and improve service quality.
  • Participate in pricing strategy and cost modeling, aligning effort with service scope and tooling.
  • Collaborate with platform SMEs and operations teams to validate service delivery capabilities.
  • Position ITSM as a key enabler for IT modernization, cloud, Application, security and digital workplace initiatives.
  • Respond to RFPs/RFIs and prepare high-quality documentation, SOWs, and solution blueprints.
  • Ensure compliance with regulatory, security, and audit requirements.

Line of Service
Internal Firm Services

Industry/Sector
Not Applicable

Specialism
IFS - Internal Firm Services - Other

Management Level
Senior Manager

Job Description & Summary
At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients.

As a managed service delivery generalist at PwC, you will execute outsourced processes, such as client and customer interaction; data review, enrichment and processing; implementing and monitoring quality controls; and resolving escalations and queries.


Company Overview

PwC Overview:

At PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We’re a network of firms in 152 countries with more than 328,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services

PwC Middle East Overview:





Established in the region for over 40 years, PwC Middle East employs over 10,000 people across 12 countries: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Qatar, Saudi Arabia, Palestine and the United Arab Emirates. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market, and beyond

Corporate Culture & Working Environment:

Our culture is one of inclusivity and care, where we respect each other and our differences. It's one that supports collaboration, teamwork and innovation and one that embraces difference. We support everyone having a voice and feeling empowered to challenge the status quo, bringing new ideas to the table

As PwC staff, you will have the chance to collaborate across level, line of services, and global network. Not only in terms of work, get involved too in firm-wide events

Line of Service and Overview:





Managed Services is the delivery and execution business within PwC, providing operational solutions for clients. It brings the best of PwC’s advisory capabilities, our technology expertise and our operational delivery to help clients solve complex problems



Job Details

Job Summary:

What does this role aim to achieve in the firm/what impact does the role create

Leads the pre-sales and solution development for IT Service Management (ITSM) managed services. Responsible for crafting scalable, SLA-driven solutions leveraging industry-standard tools (e.g., ServiceNow, BMC, MicroFocus) and frameworks (ITIL, COBIT) to transform client IT operations.

Roles and Responsibilities:

Daily tasks and delivery expectation

  • Lead client engagements focused on transforming and managing ITSM operations.
  • Analyze client service delivery challenges and develop value-driven managed service proposals.
  • Design ITSM operating models covering Incident, Problem, Change, CMDB, Request, Knowledge, and Service Catalog.
  • Define service levels (SLAs, XLAs), governance models, KPIs, and reporting structures.
  • Integrate ITSM with AIOps, automation, and observability platforms to reduce MTTR and improve service quality.
  • Participate in pricing strategy and cost modeling, aligning effort with service scope and tooling.
  • Collaborate with platform SMEs and operations teams to validate service delivery capabilities.
  • Position ITSM as a key enabler for IT modernization, cloud, Application, security and digital workplace initiatives.
  • Respond to RFPs/RFIs and prepare high-quality documentation, SOWs, and solution blueprints.
  • Ensure compliance with regulatory, security, and audit requirements.

Expected Skills:

Specific learned abilities or technical skills
  • Hands-on knowledge of leading ITSM platforms.
  • Familiarity with SRE, XLAs, and automation in service operations.
  • Experience engaging with enterprise clients across middle east.
  • ITIL Expert or Managing Professional certification is required.

Expected Competencies:

Values, behaviors & attitude
  • Strong communication skills and ability to build trusted relationships
  • Strong technology services domain knowledge to lead conversations and create thought leaderships
  • Executive level presence and influence
  • Good negotiation skills
  • Business and commercial acumen
  • Able to demonstrate agility between complex deals and simplification of messages



Required Language Skills:

Proficient in written and spoken English. Arabic is a plus

Minimum Education and Specific Qualification:

Bachelor's in Information Technology, Computer Science, or related field.



Years of

Experience:

10 Years + of experience in ITSM pre-sales or solution design roles.











Required Skills

Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Process Outsourcing, Claims Performance Management, Coaching and Feedback, Communication, Complaint Management, Compliance Auditing, Compliance Review, Contract Review, Corrective Actions, Creativity, Customer Data Management (CDM), Customer Due Diligence, Customer Handling, Data Entry, Data Quality, Data Quality Assessment, Delivery Excellence, Embracing Change, Emotional Regulation, Empathy, Inclusion {+ 28 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date



Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Information Technology
  • Industries Professional Services

Referrals increase your chances of interviewing at PwC by 2x

Sign in to set job alerts for “Information Technology Service Management Specialist” roles. Senior Specialist - IT Service Management

Riyadh, Riyadh, Saudi Arabia 11 hours ago

ITSM Managed Services – Sales & Solution Specialist ITSM Managed Services – Sales & Solution Specialist

Riyadh, Riyadh, Saudi Arabia 11 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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This advertiser has chosen not to accept applicants from your region.

Cloud Managed Services - Sales & Solution Specialist - Senior Manager

Riyadh, Riyadh PricewaterhouseCoopers International

Posted today

Job Viewed

Tap Again To Close

Job Description

Established in the region for 40 years, PwC has around 12,000 people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates.

Our regional team operates across the Middle East bringing international experience delivered within the context of the region and its culture. We can bring the collective knowledge and experience of more than 370,000 people across the entire global PwC network in advisory, assurance and tax to help you find the value you are looking for.

Line of Service

Internal Firm Services

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Internal Firm Services - Other

Management Level

Senior Manager

Job Description & Summary

At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients. As a managed service delivery generalist at PwC, you will execute outsourced processes, such as client and customer interaction; data review, enrichment and processing; implementing and monitoring quality controls; and resolving escalations and queries.

Company Overview

PwC Overview:

At PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We’re a network of firms in 152 countries with more than 328,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services

PwC Middle East Overview:

Established in the region for over 40 years, PwC Middle East employs over 10,000 people across 12 countries: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Qatar, Saudi Arabia, Palestine and the United Arab Emirates. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market, and beyond

Corporate Culture & Working Environment:

Our culture is one of inclusivity and care, where we respect each other and our differences. It's one that supports collaboration, teamwork and innovation and one that embraces difference. We support everyone having a voice and feeling empowered to challenge the status quo, bringing new ideas to the table

As PwC staff, you will have the chance to collaborate across level, line of services, and global network. Not only in terms of work, get involved too in firm-wide events

Line of Service and Overview:

Managed Services is the delivery and execution business within PwC, providing operational solutions for clients. It brings the best of PwC’s advisory capabilities, our technology expertise and our operational delivery to help clients solve complex problems

Job Details

Job Summary:

What does this role aim to achieve in the firm/what impact does the role create

Responsible for driving sales growth and creating tailored cloud managed services solutions for enterprise customers. This role combines deep technical expertise in cloud platforms (AWS, Azure, GCP) with strong business acumen to deliver value-based solutions aligned with client objectives.

Roles and Responsibilities:

Daily tasks and delivery expectation

  • Own the full sales lifecycle for cloud managed services, from qualification to closure.

  • Engage with CxO-level stakeholders to understand business requirements and propose appropriate cloud Services solutions.

  • Design managed service offerings for IaaS, PaaS, SaaS, cloud cost optimization, DRaaS, monitoring, and governance.

  • Build tailored proposals, TCO/ROI models, and contractual structures for multi-year cloud outsourcing deals.

  • Collaborate with delivery, architecture, Application and security teams to ensure solution feasibility and compliance.

  • Drive commercial strategy, Operational and pricing models, and SLA/XLA definition.

  • Develop and maintain strong relationships with hyperscale’s (Azure, AWS, GCP), ISVs, and OEM partners.

  • Respond to RFPs, RFIs, and lead cloud transformation workshops with clients.

  • Track and achieve quarterly/annual sales targets in alignment with the cloud GTM strategy.

  • Stay updated on emerging cloud trends and competitive landscape to refine offerings.

Expected Skills:

Specific learned abilities or technical skills

  • Strong knowledge of cloud architectures (IaaS/PaaS/SaaS), migration strategies, FinOps, AIOPs, and DevOps.

  • Certifications on Azure/AWS/Google Certified Practitioner.

  • Proven success in structuring and closing complex cloud managed service contracts.

Expected Competencies:

Values, behaviors & attitude

  • Strong communication skills and ability to build trusted relationships

  • Strong technology services domain knowledge to lead conversations and create thought leaderships

  • Executive level presence and influence

  • Good negotiation skills

  • Business and commercial acumen

  • Able to demonstrate agility between complex deals and simplification of messages

Required Language Skills:

Proficient in written and spoken English. Arabic is a plus

Minimum Education and Specific Qualification:

Bachelor's in Computer Science, Engineering, or equivalent.

Years ofExperience:

10 years of experience in Cloud Services Sales and solutioning role.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Process Outsourcing, Claims Performance Management, Coaching and Feedback, Communication, Complaint Management, Compliance Auditing, Compliance Review, Contract Review, Corrective Actions, Creativity, Customer Data Management (CDM), Customer Due Diligence, Customer Handling, Data Entry, Data Quality, Data Quality Assessment, Delivery Excellence, Embracing Change, Emotional Regulation, Empathy, Inclusion {+ 28 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Up to 20%

Available for Work Visa Sponsorship?

Yes

Government Clearance Required?

Yes

Job Posting End Date

We unite expertise and tech so you can outthink, outpace and outperform

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Delivery Consultant - Cloud Infrastructure, Professional Services

Jeddah, Makkah Amazon

Posted 1 day ago

Job Viewed

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Job Description

Delivery Consultant - Cloud Infrastructure, Professional Services

Job ID: 2999468 | Amazon Web Services Colombia S.A.S.

The AWS Professional Services (ProServe) organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.

The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant - Cloud Infrastructure to join our team at Amazon Web Services (AWS). This is a hands-on role, and you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle.

Possessing a deep understanding of AWS products and services, as a Delivery Consultant - Cloud Infrastructure you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You’ll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project.

This is a customer facing role. You could be required to travel to client locations and deliver professional services as needed.


Key job responsibilities
As an experienced technology professional, you will be responsible for:
1. Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs
2. Providing technical guidance and troubleshooting support throughout project delivery
3. Collaborating with stakeholders to gather requirements and propose effective migration strategies
4. Acting as a trusted advisor to customers on industry trends and emerging technologies
5. Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts



A day in the life
Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS: AWS is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our products and services to power their businesses.

Inclusive Team Culture: Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences inspire us to embrace our uniqueness.

Mentorship & Career Growth: We raise our performance bar as we strive to become Earth's Best Employer. You'll find knowledge-sharing, mentorship and career-advancing resources here to help you develop as a professional.

Work/Life Balance: We value work-life harmony. Success at work should not require sacrifices at home, which is why we strive for flexibility in our working culture. When we feel supported in the workplace and at home, we deliver our best work.

BASIC QUALIFICATIONS

- 5+ years of experience in hands-on cloud enterprise architecture design, storage , virtualization and networking solutions, with AWS expertise preferred.
- Demonstrated expertise in cloud services including compute, storage, networking, security, databases and serverless technologies.
- Proficiency in programming/scripting languages.
- Track record of leading enterprise-scale software delivery, architecture design, and migration planning.
- Able to communicate effectively in English within technical and business settings
- Bachelor's degree in Computer Science, Engineering, or related field or equivalent combination of education and practical experience

PREFERRED QUALIFICATIONS

- Proficiency in a wide range of AWS services (e.g., EC2, S3, RDS, Lambda, IAM, VPC, CloudFormation)
- Experience with automation and scripting (e.g., Terraform, Python)
- Expertise in performance optimization and cost management for cloud environments
- Ability to manage multiple projects and priorities in a fast-paced environment
- AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferred

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Posted: April 29, 2025 (Updated 7 minutes ago)

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Posted: June 17, 2025 (Updated about 2 hours ago)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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Software Development Engineer

Riyadh, Riyadh Master Works

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Description

Master-Works is seeking a detail-oriented and proactive Software Deployment Engineer to join our team. In this role, you will be responsible for deploying, configuring, and monitoring software applications in various environments, ensuring that they run smoothly and meet operational requirements. You will collaborate closely with development, QA, and IT teams to facilitate seamless software delivery and deployment processes.

Key Responsibilities:

  1. Plan and execute software deployments, including initial setup, configuration, and testing in staging and production environments.
  2. Monitor application performance and troubleshoot issues post-deployment, ensuring minimal disruption to operations.
  3. Develop and maintain deployment scripts and automation processes to improve deployment efficiency.
  4. Collaborate with development and QA teams to ensure code is ready for deployment.
  5. Create and maintain documentation related to deployment processes and workflows.
  6. Participate in the continuous improvement of deployment strategies and practices.
  7. Stay updated on emerging technologies and tools to enhance the deployment process.

Minimum Requirements:

  1. Bachelor's degree in Computer Science, Information Technology, or a related field.
  2. 3+ years of experience in software deployment or a related role.
  3. Proficient in scripting languages (e.g., Bash, Python, PowerShell) for automation.
  4. Experience with continuous integration and deployment (CI/CD) tools (e.g., Jenkins, GitLab CI/CD).
  5. Strong understanding of various deployment methodologies (e.g., blue-green, canary releases).
  6. Knowledge of cloud services (AWS, Azure, GCP) is a plus.
  7. Excellent problem-solving skills and attention to detail.
  8. Strong interpersonal and communication skills.
  9. Ability to work effectively in a team and manage multiple priorities.

Join us at Master-Works and take your career to the next level while playing a vital role in delivering high-quality software solutions to our clients.

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Software Development Engineer

Riyadh, Riyadh Master-Works

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Description

Master-Works is seeking a detail-oriented and proactive Software Deployment Engineer to join our team. In this role, you will be responsible for deploying, configuring, and monitoring software applications in various environments, ensuring that they run smoothly and meet operational requirements. You will collaborate closely with development, QA, and IT teams to facilitate seamless software delivery and deployment processes.

Responsibilities:
  • Applications Production environment management with knowledge on Windows and Linux Servers management.
  • Follow policies and procedures on Change Management and IT Governance standards.
  • Cybersecurity Reports review and validation and closing vulnerabilities and provide closure report with evidence.
  • Development knowledge: experienced on development outcomes including compiled files and configurations files of web applications and web servers management.
  • Troubleshooting live applications in collaboration with Infrastructure teams (Systems, Networks, and IT Security ) and provide RCA report.
  • Level 3 Support: Provide advanced technical support and troubleshooting for complex application issues.
  • Incident Management: Investigate, diagnose, and resolve application incidents, including software errors, performance issues, and system outages.
  • Problem Management: Analyze recurring incidents, identify root causes, and implement preventative measures.
  • Application Monitoring: Monitor application performance, identify potential issues proactively, and take corrective actions.
  • User Support: Assist users with application-related questions, provide guidance on best practices, and conduct training sessions as needed.
  • Application Upgrades & Deployments: Participate in the planning, testing, and deployment of application upgrades and patches.
  • Documentation: Maintain accurate and up-to-date documentation on application configurations, troubleshooting procedures, and knowledge base articles.
  • Vendor Management: Coordinate with software vendors for technical support, bug fixes, and resolution of critical issues.
  • Project Involvement: Contribute to IT projects related to application implementation, integration, and enhancement.
  • Continuous Improvement: Stay current with the latest technologies and best practices in application support.
  • DevSecOps: Regular activities on development lifecycle and manage pipelines, configurations, and maintenance.
Minimum Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 3+ years of experience in software deployment or a related role.
  • Proficient in scripting languages (e.g., Bash, Python, PowerShell) for automation.
  • Experience with continuous integration and deployment (CI/CD) tools (e.g., Jenkins, GitLab CI/CD).
  • Strong understanding of various deployment methodologies (e.g., blue-green, canary releases).
  • Knowledge of cloud services (AWS, Azure, GCP) is a plus.
  • Excellent problem-solving skills and attention to detail.
  • Strong interpersonal and communication skills.
  • Ability to work effectively in a team and manage multiple priorities.
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This advertiser has chosen not to accept applicants from your region.

Software Development Engineer

Riyadh, Riyadh Master-Works

Posted today

Job Viewed

Tap Again To Close

Job Description

Master-Works is seeking a detail-oriented and proactive Software Deployment Engineer to join our team. In this role, you will be responsible for deploying, configuring, and monitoring software applications in various environments, ensuring that they run smoothly and meet operational requirements. You will collaborate closely with development, QA, and IT teams to facilitate seamless software delivery and deployment processes.

Responsibilities:
  • Applications Production environment management with knowledge on Windows and Linux Servers management.
  • Follow policies and procedures on Change Management and IT Governance standards.
  • Cybersecurity Reports review and validation and closing vulnerabilities and provide closure report with evidence.
  • Development knowledge: experienced on development outcomes including compiled files and configurations files of web applications and web servers management.
  • Troubleshooting live applications in collaboration with Infrastructure teams ( Systems, Networks, and IT Security ) and provide RCA report.
  • Level 3 Support: Provide advanced technical support and troubleshooting for complex application issues.
  • Incident Management: Investigate, diagnose, and resolve application incidents, including software errors, performance issues, and system outages.
  • Problem Management: Analyze recurring incidents, identify root causes, and implement preventative measures.
  • Application Monitoring: Monitor application performance, identify potential issues proactively, and take corrective actions.
  • User Support: Assist users with application-related questions, provide guidance on best practices, and conduct training sessions as needed.
  • Application Upgrades & Deployments: Participate in the planning, testing, and deployment of application upgrades and patches.
  • Documentation: Maintain accurate and up-to-date documentation on application configurations, troubleshooting procedures, and knowledge base articles.
  • Vendor Management: Coordinate with software vendors for technical support, bug fixes, and resolution of critical issues.
  • Project Involvement: Contribute to IT projects related to application implementation, integration, and enhancement.
  • Continuous Improvement: Stay current with the latest technologies and best practices in application support.
  • DevSecOps: Regular activities on development lifecycle and manage pipelines, configurations, and maintenance.
Minimum Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 3+ years of experience in software deployment or a related role.
  • Proficient in scripting languages (e.g., Bash, Python, PowerShell) for automation.
  • Experience with continuous integration and deployment (CI/CD) tools (e.g., Jenkins, GitLab CI/CD).
  • Strong understanding of various deployment methodologies (e.g., blue-green, canary releases).
  • Knowledge of cloud services (AWS, Azure, GCP) is a plus.
  • Excellent problem-solving skills and attention to detail.
  • Strong interpersonal and communication skills.
  • Ability to work effectively in a team and manage multiple priorities.
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This advertiser has chosen not to accept applicants from your region.

Software Development Engineer

Riyadh, Riyadh Master Works

Posted today

Job Viewed

Tap Again To Close

Job Description

Master-Works is seeking a detail-oriented and proactive Software Deployment Engineer to join our team. In this role, you will be responsible for deploying, configuring, and monitoring software applications in various environments, ensuring that they run smoothly and meet operational requirements. You will collaborate closely with development, QA, and IT teams to facilitate seamless software delivery and deployment processes.

Key Responsibilities:

  1. Plan and execute software deployments, including initial setup, configuration, and testing in staging and production environments.
  2. Monitor application performance and troubleshoot issues post-deployment, ensuring minimal disruption to operations.
  3. Develop and maintain deployment scripts and automation processes to improve deployment efficiency.
  4. Collaborate with development and QA teams to ensure code is ready for deployment.
  5. Create and maintain documentation related to deployment processes and workflows.
  6. Participate in the continuous improvement of deployment strategies and practices.
  7. Stay updated on emerging technologies and tools to enhance the deployment process.

Minimum Requirements:

  1. Bachelor's degree in Computer Science, Information Technology, or a related field.
  2. 3+ years of experience in software deployment or a related role.
  3. Proficient in scripting languages (e.g., Bash, Python, PowerShell) for automation.
  4. Experience with continuous integration and deployment (CI/CD) tools (e.g., Jenkins, GitLab CI/CD).
  5. Strong understanding of various deployment methodologies (e.g., blue-green, canary releases).
  6. Knowledge of cloud services (AWS, Azure, GCP) is a plus.
  7. Excellent problem-solving skills and attention to detail.
  8. Strong interpersonal and communication skills.
  9. Ability to work effectively in a team and manage multiple priorities.

Join us at Master-Works and take your career to the next level while playing a vital role in delivering high-quality software solutions to our clients.

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This advertiser has chosen not to accept applicants from your region.
 

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