29 Web Content jobs in Saudi Arabia

About Us

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.

Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com , amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices

Your role

As a Content Specialist at Tamara, you will shape how our Customer Experience team communicates, learns, and operates. Your core mission will be to build and maintain high-impact internal and external content, including Knowledge Base (KB) articles, Help Center resources, chatbot flows. This role is critical to ensuring operational consistency, agent empowerment, and self-service success — all through content that is structured, accessible, and always up to date.

The selected candidate will be part of the end-to-end revamp of Tamara’s Knowledge Base within first six months, collaborating closely with Ops, Product, and Training to embed content governance and drive content-led service excellence. This role is based on site in our Riyadh office.

Your Responsibilities:

Knowledge Base & Help Center

• Own the structure and maintenance of Tamara’s internal Knowledge Base and external Help Center (for both customers and merchants).
• Redesign content as part of the KB revamp, ensuring usability, accuracy, and compliance.
• Apply user-centered design principles to content structure and taxonomy.

Training & Internal Communications

• Collaborate with the Training and Quality teams to convert process/policy updates into digestible learning materials.
• Develop internal quick guides on new product and process launches.
• Work with SMEs to document tribal knowledge and embed it into structured documentation.

Chatbot & Automation Content

• Design and optimize chatbot content flows that improve containment and reduce contact rate.
• Create fallback content and escalation triggers based on conversation intents.

Content Governance

• Establish and enforce content review cadences and ownership models with relevant teams.
• Track usage, search failures, and content helpfulness to inform continuous improvement.
• Define and report content hygiene metrics to leadership (e.g., % outdated content, feedback volume).

Cross-functional Collaboration

• Act as the main content POC for Product, Tech, Legal, Marketing, and Compliance teams for all CX-related documentation.
• Partner with stakeholders to ensure communication clarity, speed to update, and knowledge consistency across functions.

Your expertise

Experience & Background

• 2–3 years of experience in CX content, knowledge management, technical writing, or internal communications.
• Demonstrated experience managing structured content across multiple audiences and touchpoints.
• Prior exposure to fast-paced tech or fintech environments is a plus.

Skills & Tools

• Excellent writing and editing skills in English and Arabic.
• Proficiency in content management platforms such as Contentful, Zendesk Guide, or similar content management platforms.
• Strong understanding of the CX ecosystem (agent workflows, customer journeys, ticketing systems).
• Familiarity with chatbot platforms, training design, or microlearning formats is a plus.
• Ability to collaborate with technical and non-technical stakeholders.
• Organized, deadline-oriented, and comfortable managing multiple content streams.

About Us

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.

Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital,Checkout.com , amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices

Your role

As a Content Specialist at Tamara, you will shape how our Customer Experience team communicates, learns, and operates. Your core mission will be to build and maintain high-impact internal and external content, including Knowledge Base (KB) articles, Help Center resources, chatbot flows. This role is critical to ensuring operational consistency, agent empowerment, and self-service success — all through content that is structured, accessible, and always up to date.

The selected candidate will be part of the end-to-end revamp of Tamara’s Knowledge Base within first six months, collaborating closely with Ops, Product, and Training to embed content governance and drive content-led service excellence. This role is based on site in our Riyadh office.

Your Responsibilities:

Knowledge Base & Help Center

• Own the structure and maintenance of Tamara’s internal Knowledge Base and external Help Center (for both customers and merchants).
• Redesign content as part of the KB revamp, ensuring usability, accuracy, and compliance.
• Apply user-centered design principles to content structure and taxonomy.

Training & Internal Communications

• Collaborate with the Training and Quality teams to convert process/policy updates into digestible learning materials.
• Develop internal quick guides on new product and process launches.
• Work with SMEs to document tribal knowledge and embed it into structured documentation.

Chatbot & Automation Content

• Design and optimize chatbot content flows that improve containment and reduce contact rate.
• Create fallback content and escalation triggers based on conversation intents.

Content Governance

• Establish and enforce content review cadences and ownership models with relevant teams.
• Track usage, search failures, and content helpfulness to inform continuous improvement.
• Define and report content hygiene metrics to leadership (e.g., % outdated content, feedback volume).

Cross-functional Collaboration

• Act as the main content POC for Product, Tech, Legal, Marketing, and Compliance teams for all CX-related documentation.
• Partner with stakeholders to ensure communication clarity, speed to update, and knowledge consistency across functions.

Your expertise

Experience & Background

• 2–3 years of experience in CX content, knowledge management, technical writing, or internal communications.
• Demonstrated experience managing structured content across multiple audiences and touchpoints.
• Prior exposure to fast-paced tech or fintech environments is a plus.

Skills & Tools

• Excellent writing and editing skills in English and Arabic.
• Proficiency in content management platforms such as Contentful, Zendesk Guide, or similar content management platforms.
• Strong understanding of the CX ecosystem (agent workflows, customer journeys, ticketing systems).
• Familiarity with chatbot platforms, training design, or microlearning formats is a plus.
• Ability to collaborate with technical and non-technical stakeholders.
• Organized, deadline-oriented, and comfortable managing multiple content streams.

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About Us

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.

Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital,Checkout.com , amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices

Your role

As a Content Specialist at Tamara, you will shape how our Customer Experience team communicates, learns, and operates. Your core mission will be to build and maintain high-impact internal and external content, including Knowledge Base (KB) articles, Help Center resources, chatbot flows. This role is critical to ensuring operational consistency, agent empowerment, and self-service success — all through content that is structured, accessible, and always up to date.

The selected candidate will be part of the end-to-end revamp of Tamara’s Knowledge Base within first six months, collaborating closely with Ops, Product, and Training to embed content governance and drive content-led service excellence. This role is based on site in our Riyadh office.

Your Responsibilities:

Knowledge Base & Help Center

• Own the structure and maintenance of Tamara’s internal Knowledge Base and external Help Center (for both customers and merchants).
• Redesign content as part of the KB revamp, ensuring usability, accuracy, and compliance.
• Apply user-centered design principles to content structure and taxonomy.

Training & Internal Communications

• Collaborate with the Training and Quality teams to convert process/policy updates into digestible learning materials.
• Develop internal quick guides on new product and process launches.
• Work with SMEs to document tribal knowledge and embed it into structured documentation.

Chatbot & Automation Content

• Design and optimize chatbot content flows that improve containment and reduce contact rate.
• Create fallback content and escalation triggers based on conversation intents.

Content Governance

• Establish and enforce content review cadences and ownership models with relevant teams.
• Track usage, search failures, and content helpfulness to inform continuous improvement.
• Define and report content hygiene metrics to leadership (e.g., % outdated content, feedback volume).

Cross-functional Collaboration

• Act as the main content POC for Product, Tech, Legal, Marketing, and Compliance teams for all CX-related documentation.
• Partner with stakeholders to ensure communication clarity, speed to update, and knowledge consistency across functions.

Your expertise

Experience & Background

• 2–3 years of experience in CX content, knowledge management, technical writing, or internal communications.
• Demonstrated experience managing structured content across multiple audiences and touchpoints.
• Prior exposure to fast-paced tech or fintech environments is a plus.

Skills & Tools

• Excellent writing and editing skills in English and Arabic.
• Proficiency in content management platforms such as Contentful, Zendesk Guide, or similar content management platforms.
• Strong understanding of the CX ecosystem (agent workflows, customer journeys, ticketing systems).
• Familiarity with chatbot platforms, training design, or microlearning formats is a plus.
• Ability to collaborate with technical and non-technical stakeholders.
• Organized, deadline-oriented, and comfortable managing multiple content streams.

*

indicates a required field

First Name *

Last Name *

Email *

Phone *

Resume/CV *

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Select.

Are you based in Riyadh? * Select.

What is your current monthly salary in gross per month? *

What is your expected range of salary in monthly per month? *

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.

Who we’re looking for:

Join our team as the Digital Content Manager – Sitecore Publisher , where you will play a pivotal role in executing VML's enterprise digital content strategy to elevate our clients' efforts and aspirations. In this dynamic position, you will lead the charge in overseeing and implementing the day-to-day editing and publication of content across various client digital ecosystems, encompassing web, mobile, and social environments. Your responsibilities will extend to organizing and maintaining content, providing crucial technical support, and managing website constituents. The position holds the key responsibility of ensuring unwavering consistency with the website vision and style guide, contributing to the overall success of our digital initiatives.

Responsibilities

• Oversee and implement VML's enterprise digital content strategy to align with client objectives.
• Translate business requirements into engaging digital content layouts on websites and other digital platforms.
• Execute day-to-day editing and publication of content across client digital ecosystems, including web and mobile, on a Content Management System (CMS).
• Serve as a gatekeeper to ensure that content meets established standards before publication.
• Debug pages and address issues such as broken links or images.
• Collaborate with individual business leads to support digital publishing needs for client work.
• Work closely with the Project Manager in managing stakeholder expectations and communication effectively, providing regular updates on project progress, risks, and issues.
• Raise tickets and communicate effectively with technical teams/IT support when necessary.
• Maintain a well-organized, indexed content archive.
• Ensure compliance with branding and style guides, maintaining consistent copy guidelines for every client.
• Work strategically to meet business goals and employ available tools for efficient content updates.
• Anticipate problems and proactively generate solutions to enhance the overall digital content publishing process.

Requirements

• Undergraduate Degree
• Proficient in Sitecore CMS; experience in other Content Management Systems is a plus.
• 2-3 years of website management with expertise in web layout using HTML/CSS.
• Excellent written and verbal English and Arabic communication, including strong editing, grammar, and proofreading skills.
• Strong understanding of SEO and data best practices.
• Strong attention to detail and ability to maintain consistency in content across various channels.
• Proven ability to meet deadlines and work on multiple initiatives and projects simultaneously.
• Excellent organizational and prioritization skills.
• Presence in KSA / willing to relocate.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through ourRecruitment Privacy Policy . California residents should read ourCalifornia Recruitment Privacy Notice . This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

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When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy . California residents should read our California Recruitment Privacy Notice . This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

Join to apply for the Digital Content Manager – Sitecore Publisher role at VML

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Join to apply for the Digital Content Manager – Sitecore Publisher role at VML

Who We Are

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.

Who We Are

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.

Who We’re Looking For

Join our team as the Digital Content Manager – Sitecore Publisher , where you will play a pivotal role in executing VML's enterprise digital content strategy to elevate our clients' efforts and aspirations. In this dynamic position, you will lead the charge in overseeing and implementing the day-to-day editing and publication of content across various client digital ecosystems, encompassing web, mobile, and social environments. Your responsibilities will extend to organizing and maintaining content, providing crucial technical support, and managing website constituents. The position holds the key responsibility of ensuring unwavering consistency with the website vision and style guide, contributing to the overall success of our digital initiatives.

Responsibilities

• Oversee and implement VML's enterprise digital content strategy to align with client objectives.
• Translate business requirements into engaging digital content layouts on websites and other digital platforms.
• Execute day-to-day editing and publication of content across client digital ecosystems, including web and mobile, on a Content Management System (CMS).
• Serve as a gatekeeper to ensure that content meets established standards before publication.
• Test websites on various devices (desktop, tablet, and mobile), browsers, and operating systems to ensure optimal display and functionality.
• Debug pages and address issues such as broken links or images.
• Collaborate with individual business leads to support digital publishing needs for client work.
• Work closely with the Project Manager in managing stakeholder expectations and communication effectively, providing regular updates on project progress, risks, and issues.
• Raise tickets and communicate effectively with technical teams/IT support when necessary.
• Maintain a well-organized, indexed content archive.
• Ensure compliance with branding and style guides, maintaining consistent copy guidelines for every client.
• Work strategically to meet business goals and employ available tools for efficient content updates.
• Anticipate problems and proactively generate solutions to enhance the overall digital content publishing process.
  
  

• Undergraduate Degree
• Proficient in Sitecore CMS; experience in other Content Management Systems is a plus.
• 2-3 years of website management with expertise in web layout using HTML/CSS.
• Excellent written and verbal English and Arabic communication, including strong editing, grammar, and proofreading skills.
• Strong understanding of SEO and data best practices.
• Strong attention to detail and ability to maintain consistency in content across various channels.
• Proven ability to meet deadlines and work on multiple initiatives and projects simultaneously.
• Excellent organizational and prioritization skills.
• Presence in KSA / willing to relocate.
  
  

• Seniority level Not Applicable

• Employment type Full-time

• Industries Software Development

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Who We Are:

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences.Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.

Who we’re looking for:

Join our team as the Digital Content Manager – Sitecore Publisher , where you will play a pivotal role in executing VML's enterprise digital content strategy to elevate our clients' efforts and aspirations. In this dynamic position, you will lead the charge in overseeing and implementing the day-to-day editing and publication of content across various client digital ecosystems, encompassing web, mobile, and social environments. Your responsibilities will extend to organizing and maintaining content, providing crucial technical support, and managing website constituents. The position holds the key responsibility of ensuring unwavering consistency with the website vision and style guide, contributing to the overall success of our digital initiatives.

Responsibilities

• Oversee and implement VML's enterprise digital content strategy to align with client objectives.
• Translate business requirements into engaging digital content layouts on websites and other digital platforms.
• Execute day-to-day editing and publication of content across client digital ecosystems, including web and mobile, on a Content Management System (CMS).
• Serve as a gatekeeper to ensure that content meets established standards before publication.
• Test websites on various devices (desktop, tablet, and mobile), browsers, and operating systems to ensure optimal display and functionality.
• Debug pages and address issues such as broken links or images.
• Collaborate with individual business leads to support digital publishing needs for client work.
• Work closely with the Project Manager in managing stakeholder expectations and communication effectively, providing regular updates on project progress, risks, and issues.
• Raise tickets and communicate effectively with technical teams/IT support when necessary.
• Maintain a well-organized, indexed content archive.
• Ensure compliance with branding and style guides, maintaining consistent copy guidelines for every client.
• Work strategically to meet business goals and employ available tools for efficient content updates.
• Anticipate problems and proactively generate solutions to enhance the overall digital content publishing process.

Requirements

• Undergraduate Degree
• Proficient in Sitecore CMS; experience in other Content Management Systems is a plus.
• 2-3 years of website management with expertise in web layout using HTML/CSS.
• Excellent written and verbal English and Arabic communication, including strong editing, grammar, and proofreading skills.
• Strong understanding of SEO and data best practices.
• Strong attention to detail and ability to maintain consistency in content across various channels.
• Proven ability to meet deadlines and work on multiple initiatives and projects simultaneously.
• Excellent organizational and prioritization skills.
• Presence in KSA / willing to relocate.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

VML is a WPP Agency. For more information, please visit our website , and follow VML on our social channels via Instagram , LinkedIn ,and X .

When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through ourRecruitment Privacy Policy . California residents should read ourCalifornia Recruitment Privacy Notice . This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

Job Summary:

We are seeking a creative and detail-oriented Content Writer to produce engaging, audience-focused written material for social media videos, scripts, and other digital content. This role involves close collaboration with influencers, videographers, editors, and production teams to craft compelling narratives and SEO-optimized content that aligns with brand voice and strategic goals.

Key Responsibilities:

1. Idea Generation & Scriptwriting

• Brainstorm creative concepts and video ideas tailored to resonate with target audiences.
• Write structured and detailed scripts including dialogue, scene descriptions, and calls to action in partnership with influencers.

2. SEO & Audience Analysis

• Conduct keyword and trend research for each video topic.
• Apply SEO best practices in titles, descriptions, and metadata to enhance visibility and reach.

3. Brand & Tone Consistency

• Ensure all written content adheres to brand voice, tone, and stylistic guidelines.
• Tailor writing to match the unique voice of different influencers or campaign goals.

4. Collaboration & Feedback

• Work with Production teams to align scripts with available props, sets, or locations.
• Collaborate with Videographers and Editors to ensure scripts are feasible for filming and editing.
• Incorporate influencer and team feedback, revising scripts as needed.

5. Research & Trend Monitoring

• Stay updated on current trends, pop culture, and audience interests to keep content timely and relevant.

6. Workflow & Deadlines

• Utilize the department’s content management system to track script progress and meet deadlines.
• Provide weekly progress reports to the Content Writers Manager, highlighting completed work, obstacles, and upcoming ideas.

Qualifications:

• 1+ years of proven experience in content writing, script writing, or digital storytelling.
• Strong understanding of SEO, social media trends, and audience engagement.
• Excellent written communication, grammar, and storytelling skills.
• Ability to adapt tone and style for different platforms and personas.
• Experience collaborating in cross-functional creative teams.
• Strong organizational skills and ability to meet deadlines in a fast-paced environment.

As Researcher & Proposal Writer:

- Write at least two proposals per week, ensuring clarity and persuasiveness.
- Follow up on work progress with the team until the final delivery.
- Write and modify the company's main profile and its related fields to reflect current capabilities.
- Write summaries of previous projects to showcase expertise and outcomes.
- Write annual and quarterly reports that analyze performance and outcomes.
- Write content for clients as required, including media campaigns, reports, and studies.
- Conduct appropriate quality control of data and deliverables to ensure accuracy and compliancewithstandards.

Diploma or higher

One year or more experience in the samefield

Introduction: A Content Writer is a creative professional responsible for developing engaging and high-quality written content across various digital and print platforms. They possess strong storytelling skills, attention to detail, and a deep understanding of audience engagement strategies. The Content Writer works closely with designers and cross-functional teams to ensure all content aligns with the brand identity and project objectives while maintaining consistency in messaging and tone.

As a Content Writer, you will be responsible for:

• Researching, brainstorming, and creating a wide range of content, including blog articles, website copy, social media posts, email campaigns, press releases, video scripts, and marketing materials.
• Collaborating with designers, multimedia experts, and the marketing team to develop creative content strategies that reflect the brand message and enhance user engagement.
• Writing clear, compelling, and persuasive copy tailored to different platforms and audiences while ensuring alignment with brand voice and guidelines.
• Managing and publishing content across social media channels, websites, and other digital platforms, optimizing posts for search engines and engagement.
• Generating creative ideas, content campaigns, and storytelling initiatives that increase brand awareness and audience interaction.
• Editing, proofreading, and refining content to ensure grammatical accuracy, consistency, and adherence to best practices in writing and digital marketing.
• Conducting research on industry trends, audience preferences, and competitor strategies to create relevant and impactful content.
• Working closely with designers to ensure seamless integration of visual and written content, creating cohesive and engaging multimedia experiences.
• Monitoring content performance using analytics tools and making necessary adjustments to improve reach, engagement, and effectiveness.
• Staying updated on the latest trends in content marketing, digital media, and storytelling techniques to enhance content quality and impact.

• Bachelor's degree in Journalism, Communications, Marketing, English, or a related field (preferred).
• Proven experience as a Content Writer, Copywriter, or similar role with a strong portfolio of published content.
• Excellent writing, editing, and proofreading skills with a keen eye for detail and creativity.
• Familiarity with content management systems (CMS), SEO principles, and social media management tools.
• Strong understanding of digital marketing trends and audience engagement strategies.
• Ability to collaborate effectively with designers, multimedia specialists, and marketing teams.
• Exceptional communication and organizational skills, with the ability to manage multiple projects and meet deadlines.
• Proficiency in tools like Adobe Creative Suite (optional but preferred), Google Analytics, and social media platforms.

If you are passionate about storytelling, creativity, and digital engagement and enjoy working in a dynamic and collaborative environment, we encourage you to apply for this exciting role!