153 Web Content jobs in Saudi Arabia

Job purpose:
To approve unit content and images, ensuring accuracy and alignment with organizational standards.

Functional
Key Responsibilities:

• Review and approve unit content and images submitted by stakeholders
• Ensure all content aligns with brand guidelines and quality standards
• Maintain accurate records of content approvals and revisions

*Striving for Excellence
Key Responsibilities: *

• Ensure compliance with relevant regulations while promoting organizational transparency
• Collaborate effectively with colleagues and contribute to shared team objectives
• Provide regular updates on performance and document any issues or challenges to ensure timely resolution

Requirements

• Bachelor's degree in Communications, Marketing, or a related field
• Preferred 1 year of experience in content management

Overview

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.

Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.

As a Content Specialist at Tamara, you will shape how our Customer Experience team communicates, learns, and operates. Your core mission will be to build and maintain high-impact internal and external content, including Knowledge Base (KB) articles, Help Center resources, chatbot flows. This role is critical to ensuring operational consistency, agent empowerment, and self-service success — all through content that is structured, accessible, and always up to date.

The selected candidate will be part of the end-to-end revamp of Tamara’s Knowledge Base within first six months, collaborating closely with Ops, Product, and Training to embed content governance and drive content-led service excellence. This role is based on site in our Riyadh office.

• Knowledge Base & Help Center
  Own the structure and maintenance of Tamara’s internal Knowledge Base and external Help Center (for both customers and merchants). Redesign content as part of the KB revamp, ensuring usability, accuracy, and compliance. Apply user-centered design principles to content structure and taxonomy.
• Training & Internal Communications
  Collaborate with the Training and Quality teams to convert process/policy updates into digestible learning materials. Develop internal quick guides on new product and process launches. Work with SMEs to document tribal knowledge and embed it into structured documentation.
• Chatbot & Automation Content
  Design and optimize chatbot content flows that improve containment and reduce contact rate. Create fallback content and escalation triggers based on conversation intents.
• Content Governance
  Establish and enforce content review cadences and ownership models with relevant teams. Track usage, search failures, and content helpfulness to inform continuous improvement. Define and report content hygiene metrics to leadership (e.g., % outdated content, feedback volume).
• Cross-functional Collaboration
  Act as the main content POC for Product, Tech, Legal, Marketing, and Compliance teams for all CX-related documentation. Partner with stakeholders to ensure communication clarity, speed to update, and knowledge consistency across functions.

Experience & Background

• 2–3 years of experience in CX content, knowledge management, technical writing, or internal communications.
• Demonstrated experience managing structured content across multiple audiences and touchpoints.
• Prior exposure to fast-paced tech or fintech environments is a plus.

Skills & Tools

• Excellent writing and editing skills in English and Arabic.
• Proficiency in content management platforms such as Contentful, Zendesk Guide, or similar content management platforms.
• Strong understanding of the CX ecosystem (agent workflows, customer journeys, ticketing systems).
• Familiarity with chatbot platforms, training design, or microlearning formats is a plus.
• Ability to collaborate with technical and non-technical stakeholders.
• Organized, deadline-oriented, and comfortable managing multiple content streams.

*About Us *
Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.

Tamara is Saudi Arabia's first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, , amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices

Your role
As a Content Specialist at Tamara, you will shape how our Customer Experience team communicates, learns, and operates. Your core mission will be to build and maintain high-impact internal and external content, including Knowledge Base (KB) articles, Help Center resources, chatbot flows. This role is critical to ensuring operational consistency, agent empowerment, and self-service success — all through content that is structured, accessible, and always up to date.

The selected candidate will be part of the end-to-end revamp of Tamara's Knowledge Base within first six months, collaborating closely with Ops, Product, and Training to embed content governance and drive content-led service excellence.
This role is based on site in our Riyadh office.
*Your Responsibilities:
Knowledge Base & Help Center *

• Own the structure and maintenance of Tamara's internal Knowledge Base and external Help Center (for both customers and merchants).
• Redesign content as part of the KB revamp, ensuring usability, accuracy, and compliance.
• Apply user-centered design principles to content structure and taxonomy.

Training & Internal Communications

• Collaborate with the Training and Quality teams to convert process/policy updates into digestible learning materials.
• Develop internal quick guides on new product and process launches.
• Work with SMEs to document tribal knowledge and embed it into structured documentation.

Chatbot & Automation Content

• Design and optimize chatbot content flows that improve containment and reduce contact rate.
• Create fallback content and escalation triggers based on conversation intents.

Content Governance

• Establish and enforce content review cadences and ownership models with relevant teams.
• Track usage, search failures, and content helpfulness to inform continuous improvement.
• Define and report content hygiene metrics to leadership (e.g., % outdated content, feedback volume).

Cross-functional Collaboration

• Act as the main content POC for Product, Tech, Legal, Marketing, and Compliance teams for all CX-related documentation.
• Partner with stakeholders to ensure communication clarity, speed to update, and knowledge consistency across functions.

Your expertise
*Experience & Background *

• 2–3 years of experience in CX content, knowledge management, technical writing, or internal communications.
• Demonstrated experience managing structured content across multiple audiences and touchpoints.
• Prior exposure to fast-paced tech or fintech environments is a plus.

*Skills & Tools *

• Excellent writing and editing skills in English and Arabic.
• Proficiency in content management platforms such as Contentful, Zendesk Guide, or similar content management platforms.
• Strong understanding of the CX ecosystem (agent workflows, customer journeys, ticketing systems).
• Familiarity with chatbot platforms, training design, or microlearning formats is a plus.
• Ability to collaborate with technical and non-technical stakeholders.
• Organized, deadline-oriented, and comfortable managing multiple content streams.

*Skills & Tools *

• Excellent writing and editing skills in English and Arabic.
• Proficiency in content management platforms such as Contentful, Zendesk Guide, or similar content management platforms.
• Strong understanding of the CX ecosystem (agent workflows, customer journeys, ticketing systems).
• Familiarity with chatbot platforms, training design, or microlearning formats is a plus.
• Ability to collaborate with technical and non-technical stakeholders.
• Organized, deadline-oriented, and comfortable managing multiple content streams.

About Us

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.

Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital,Checkout.com , amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices

Your role

As a Content Specialist at Tamara, you will shape how our Customer Experience team communicates, learns, and operates. Your core mission will be to build and maintain high-impact internal and external content, including Knowledge Base (KB) articles, Help Center resources, chatbot flows. This role is critical to ensuring operational consistency, agent empowerment, and self-service success — all through content that is structured, accessible, and always up to date.

The selected candidate will be part of the end-to-end revamp of Tamara’s Knowledge Base within first six months, collaborating closely with Ops, Product, and Training to embed content governance and drive content-led service excellence. This role is based on site in our Riyadh office.

Your Responsibilities:

Knowledge Base & Help Center

• Own the structure and maintenance of Tamara’s internal Knowledge Base and external Help Center (for both customers and merchants).
• Redesign content as part of the KB revamp, ensuring usability, accuracy, and compliance.
• Apply user-centered design principles to content structure and taxonomy.

Training & Internal Communications

• Collaborate with the Training and Quality teams to convert process/policy updates into digestible learning materials.
• Develop internal quick guides on new product and process launches.
• Work with SMEs to document tribal knowledge and embed it into structured documentation.

Chatbot & Automation Content

• Design and optimize chatbot content flows that improve containment and reduce contact rate.
• Create fallback content and escalation triggers based on conversation intents.

Content Governance

• Establish and enforce content review cadences and ownership models with relevant teams.
• Track usage, search failures, and content helpfulness to inform continuous improvement.
• Define and report content hygiene metrics to leadership (e.g., % outdated content, feedback volume).

Cross-functional Collaboration

• Act as the main content POC for Product, Tech, Legal, Marketing, and Compliance teams for all CX-related documentation.
• Partner with stakeholders to ensure communication clarity, speed to update, and knowledge consistency across functions.

Your expertise

Experience & Background

• 2–3 years of experience in CX content, knowledge management, technical writing, or internal communications.
• Demonstrated experience managing structured content across multiple audiences and touchpoints.
• Prior exposure to fast-paced tech or fintech environments is a plus.

Skills & Tools

• Excellent writing and editing skills in English and Arabic.
• Proficiency in content management platforms such as Contentful, Zendesk Guide, or similar content management platforms.
• Strong understanding of the CX ecosystem (agent workflows, customer journeys, ticketing systems).
• Familiarity with chatbot platforms, training design, or microlearning formats is a plus.
• Ability to collaborate with technical and non-technical stakeholders.
• Organized, deadline-oriented, and comfortable managing multiple content streams.

*

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Are you based in Riyadh? * Select.

What is your current monthly salary in gross per month? *

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About Us

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.

Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital,Checkout.com , amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices

Your role

As a Content Specialist at Tamara, you will shape how our Customer Experience team communicates, learns, and operates. Your core mission will be to build and maintain high-impact internal and external content, including Knowledge Base (KB) articles, Help Center resources, chatbot flows. This role is critical to ensuring operational consistency, agent empowerment, and self-service success — all through content that is structured, accessible, and always up to date.

The selected candidate will be part of the end-to-end revamp of Tamara’s Knowledge Base within first six months, collaborating closely with Ops, Product, and Training to embed content governance and drive content-led service excellence. This role is based on site in our Riyadh office.

Your Responsibilities:

Knowledge Base & Help Center

• Own the structure and maintenance of Tamara’s internal Knowledge Base and external Help Center (for both customers and merchants).
• Redesign content as part of the KB revamp, ensuring usability, accuracy, and compliance.
• Apply user-centered design principles to content structure and taxonomy.

Training & Internal Communications

• Collaborate with the Training and Quality teams to convert process/policy updates into digestible learning materials.
• Develop internal quick guides on new product and process launches.
• Work with SMEs to document tribal knowledge and embed it into structured documentation.

Chatbot & Automation Content

• Design and optimize chatbot content flows that improve containment and reduce contact rate.
• Create fallback content and escalation triggers based on conversation intents.

Content Governance

• Establish and enforce content review cadences and ownership models with relevant teams.
• Track usage, search failures, and content helpfulness to inform continuous improvement.
• Define and report content hygiene metrics to leadership (e.g., % outdated content, feedback volume).

Cross-functional Collaboration

• Act as the main content POC for Product, Tech, Legal, Marketing, and Compliance teams for all CX-related documentation.
• Partner with stakeholders to ensure communication clarity, speed to update, and knowledge consistency across functions.

Your expertise

Experience & Background

• 2–3 years of experience in CX content, knowledge management, technical writing, or internal communications.
• Demonstrated experience managing structured content across multiple audiences and touchpoints.
• Prior exposure to fast-paced tech or fintech environments is a plus.

Skills & Tools

• Excellent writing and editing skills in English and Arabic.
• Proficiency in content management platforms such as Contentful, Zendesk Guide, or similar content management platforms.
• Strong understanding of the CX ecosystem (agent workflows, customer journeys, ticketing systems).
• Familiarity with chatbot platforms, training design, or microlearning formats is a plus.
• Ability to collaborate with technical and non-technical stakeholders.
• Organized, deadline-oriented, and comfortable managing multiple content streams.

*

indicates a required field

First Name *

Last Name *

Email *

Phone *

Resume/CV *

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Select.

Are you based in Riyadh? * Select.

What is your current monthly salary in gross per month? *

What is your expected range of salary in monthly per month? *

Company Description

Hikma Institute is dedicated to developing talents and empowering organizations through high-quality, competency-based training programs. By integrating innovation with tailored learning solutions, we prepare professionals to thrive in competitive markets and support companies in achieving sustainable growth. Aligned with Saudi Vision 2030, our mission is to build strong human capital and provide future-ready skills that drive success across industries. We are committed to delivering programs designed to meet specific goals and drive excellence in various sectors.

Role Description

This is a full-time on-site role for a Digital Content Creator, located in Al Khobar. The Digital Content Creator will be responsible for producing engaging digital content, aligning content strategies with market trends, and managing social media platforms. The role involves conducting research, writing, and editing content while ensuring brand consistency. Additionally, the Digital Content Creator will collaborate with the marketing team to enhance online presence and drive audience engagement.

Qualifications

• Digital Content Production, Writing, and Editing skills
• Experience in Content Strategy development and Research
• Social Media Management skills
• Proficiency in Digital Marketing and SEO
• Excellent written and verbal communication skills
• Ability to work on-site in Al Khobar
• Experience in the training and development industry is a plus
• Bachelor's degree in Marketing

Company Description

SPACES is a Riyadh-based design and engineering consultancy established in 2007, specializing in architecture, civil engineering, and environmental services. We offer innovative, high-quality solutions across residential, commercial, administrative, and hospitality sectors. Driven by creativity and collaboration, our dynamic team is committed to delivering sustainable, purpose-driven spaces. At SPACES, we believe that great design is a process, and we are passionate about guiding our clients through it to achieve exceptional results.

Role Description

This is a full-time on-site role for a Digital Content Creator located in Riyadh. The Digital Content Creator will be responsible for creating, editing, and managing content for various digital platforms. Daily tasks include developing content strategies, conducting research, producing high-quality written, visual, and multimedia content, and ensuring consistency in brand messaging. The role also involves collaborating with different departments to align content with organizational goals.

Qualifications

• Experience in Digital Content Creation, including writing, editing, and managing online content
• Proficiency in Content Strategy development and Research
• Knowledge of Visual and Multimedia Content creation
• Strong understanding of SEO and digital marketing principles
• Excellent communication and collaboration skills
• Ability to handle multiple projects and meet tight deadlines
• Bachelor's degree in Marketing, Communications, Journalism, or a related field
• Experience in design and engineering fields is a plus

Company Description

About Us:

Makan is a leading e-commerce platform in Saudi Arabia that serves as a specialized marketplace connecting food service equipment suppliers with potential customers. Since our launch a year and a half ago, we have established ourselves as an active force in the market and are still in a continuous phase of growth and development.

Mission and Value Proposition:

At Makan, we strive to simplify the process of searching for and purchasing equipment for restaurants, cafes, hotels, and other food service establishments. We provide a reliable platform that brings together top suppliers and products under one roof, saving business owners time and effort while ensuring they get the best deals and highest quality products.

What Sets Us Apart:

• Diverse Product Range:
  Our marketplace includes a wide variety of equipment, from small appliances to full production lines.
• Extensive Network:
  We connect hundreds of suppliers and vendors across the Kingdom of Saudi Arabia.
• Reliable Quality:
  We are committed to offering high-quality products from trusted suppliers, with a focus on transparency and credibility.
• Continuous Development:
  We are constantly working to improve our platform and introduce new services to meet the changing needs of the market.

Future Vision:

We aspire to be the primary choice and main destination for anyone looking for food service equipment and services in the Kingdom. We aim to contribute to the growth and development of the food and beverage sector by providing innovative and effective solutions.

نبذة عن الشركة:

مكاين هي منصة إلكترونية رائدة في المملكة العربية السعودية، تعمل كسوق متخصص يربط بين تجار معدات وخدمات الطعام والعملاء المحتملين. منذ انطلاقتها قبل عام ونصف، أثبتت مكاين نفسها كقوة فاعلة في السوق، وما زالت في مرحلة نمو وتطوير مستمرة.

المهمة والقيمة المضافة:

نسعى في مكاين إلى تبسيط عملية البحث والشراء لمعدات المطاعم والمقاهي والفنادق وغيرها من منشآت خدمات الطعام. نوفر منصة موثوقة تجمع أفضل الموردين والمنتجات تحت سقف واحد، مما يوفر الوقت والجهد على أصحاب الأعمال ويضمن حصولهم على أفضل الصفقات وأجود المنتجات.

ما يميزنا:

• تنوع المنتجات:
  يضم السوق مجموعة واسعة من المعدات، بدءًا من الأجهزة الصغيرة وحتى الخطوط الإنتاجية الكاملة.
• شبكة واسعة:
  نربط بين مئات التجار والموردين في جميع أنحاء المملكة العربية السعودية.
• جودة موثوقة:
  نلتزم بتقديم منتجات عالية الجودة من موردين موثوقين، مع ضمان الشفافية والمصداقية.
• تطوير مستمر:
  نعمل باستمرار على تحسين المنصة وتقديم خدمات جديدة لتلبية احتياجات السوق المتغيرة.

الرؤية المستقبلية:

نطمح أن نكون الخيار الأول والوجهة الرئيسية لكل من يبحث عن معدات وخدمات الطعام في المملكة، وأن نساهم في نمو وتطور قطاع الأغذية والمشروبات من خلال توفير حلول مبتكرة وفعالة.

Role Description

Digital Content Creator (Full-time - Flexible)

We are looking for a talented and passionate
Digital Content Creator
to join our team on a full-time basis, working from our office. This role is perfect for someone who thrives in a collaborative environment and values a flexible work schedule, as we operate on a results-driven model rather than strict attendance.

Roles & Responsibilities:

• Content Development:
  Develop and execute a comprehensive content strategy that aligns with our marketing objectives.
• Content Creation:
  Write creative and engaging content for a variety of digital platforms, including social media (e.g., LinkedIn, Instagram, YouTube), our company blog, and email newsletters.
• Team Collaboration:
  Work closely with the marketing and sales teams to ensure content supports all ongoing campaigns and maintains a consistent brand voice. You'll regularly participate in brainstorming sessions and team meetings.
• Platform Management:
  Manage and schedule content across our digital channels to maximize engagement and reach.
• Performance Analysis:
  Monitor content performance and provide regular reports to identify strengths and opportunities for improvement.

Qualifications & Skills:

• Proven experience as a
  Digital Content Creator
  or in a similar role.
• Strong writing and creative skills in both Arabic and English.
• The ability to work effectively as part of a team and meet project deadlines.
• A deep understanding of digital marketing trends and content best practices.

If you're looking for a work environment that encourages creativity and offers flexibility, this is the opportunity for you

صانع المحتوى الرقمي (دوام كامل - مرن)

نبحث عن
صانع محتوى رقمي
موهوب ومتحمس للانضمام إلى فريقنا بدوام كامل في المكتب. هذه الوظيفة مثالية لمن يبحث عن بيئة عمل داعمة ومحفزة، مع مرونة في ساعات الحضور والانصراف، حيث نعتمد على الإنجاز بدلاً من نظام البصمة.

المهام والمسؤوليات:

• تطوير المحتوى:
• وضع وتنفيذ استراتيجية محتوى شاملة تتماشى مع أهدافنا التسويقية.
• كتابة محتوى إبداعي وجذاب لمنصات التواصل الاجتماعي (مثل لينكد إن، انستغرام، يوتيوب)، المدونة، ورسائل البريد الإلكتروني.
• التعاون والتنسيق:
• العمل بشكل وثيق مع فريق التسويق وفريق المبيعات لضمان توافق المحتوى مع جميع الحملات التسويقية.
• حضور الاجتماعات وورش العمل بشكل منتظم للمشاركة في العصف الذهني وتطوير الأفكار.
• إدارة المنصات:
• إدارة وجدولة المحتوى على مختلف القنوات الرقمية، وضمان نشره في الأوقات المثالية لزيادة التفاعل.
• التحليل والمتابعة:
• تحليل أداء المحتوى بشكل دوري، وتقديم تقارير مبسطة لتحديد نقاط القوة والفرص للتحسين.

المؤهلات المطلوبة:

• خبرة سابقة في
  صناعة المحتوى الرقمي
  وإدارة منصات التواصل الاجتماعي.
• مهارات كتابية قوية وإبداعية باللغتين العربية والإنجليزية.
• القدرة على العمل بفعالية ضمن فريق، مع الالتزام بالمواعيد النهائية للمشاريع.
• فهم عميق لاتجاهات السوق الرقمي، خاصة في مجال المحتوى.

إذا كنت تبحث عن بيئة عمل تشجع على الإبداع وتوفر مرونة في الحضور، فهذه هي فرصتك

Qualifications

• Proficiency in Digital Content Creation
  and
  Social Media Management
  .
• Proven experience in
  Content Strategy
  ,
  Market Research
  , and
  Analytics
  .
• Strong skills in
  SEO
  and
  monitoring content performance
  .
• Excellent
  communication
  and
  collaboration
  skills.
• Ability to work effectively in a team environment and
  meet deadlines
  .
• Experience in graphic design and video editing is a plus.

المؤهلات والمهارات

• خبرة مثبتة في صناعة المحتوى الرقمي
  وإدارة وسائل التواصل الاجتماعي.
• خبرة في
  وضع استراتيجيات المحتوى
  و
  أبحاث السوق
  .
• مهارات قوية في
  تحليل البيانات
  و
  مراقبة أداء المحتوى
  .
• مهارات ممتازة في
  التواصل
  و
  العمل ضمن فريق
  .
• القدرة على العمل بفعالية والالتزام بالمواعيد النهائية.
• خبرة في التصميم الجرافيكي أو مونتاج الفيديو تعد ميزة إضافية.