160 Urgent Care jobs in Saudi Arabia

Responsibilities:

* Collaborate with healthcare team on treatment plans.

* Maintain confidentiality at all times.

* Provide patient education and support.

* Monitor vital signs and report changes.

To deliver the international healthcare partnership operations and support healthcare partner projects in order to drive company strategy in healthcare partnerships.

Service Recovery

• ensure quality healthcare service for our members
• Conduct Outbound calls to follow up cases with members
• Receive Inbound calls from members and resolve their requests
• Rework any case that is medically justified, in alignment with the policy, to build trust with our members
• Maintain and update a daily database and tracker of all related members and issues raised
• Follow up on open cases to ensure optimal members recovery, referrals, and issue resolution
• Coordinate with International healthcare services and TPAs to provide medical requirements for members

Operational Excellence and Case Management

• Engage local and international Inpatient members and manage cases end to end to ensure optimum members recovery and issue resolution
• Maintain and update a database for the treating doctors in local and international hospitals for service delivery review in relation to customer experience
• Update medical reports, hospital acceptances and rejections of patients once they have completed their medical journey
• Communicate with hospitals to obtain details of future medical appointments and remain updated with patient medical journey progress
• Connect with members following treatment completion and facilitate any required services locally.

International Healthcare Service Excellence

• Ensure necessary transportation requirements for members to reach their appointment destination
• Maintain record of the member travel requirements for future references
• Book any appointments for patients internationally and locally when requested by member
• Meet member requirements with regards to location, time and treating physician
• Ensure the member has the best possible quality of care and satisfaction with their arrangements

Projects Support

• Support the delivery of international healthcare projects by engaging members on relevant healthcare initiatives launched
• Conduct International Health & Wellbeing trends research and communications for analysis

• Bachelor's Degree MBBS
• International master degree in relevant areas is an advantage
• Certified Medical doctor is an advantage
• Clinical experience background
• Quality Management
• Service Delivery Skills
• Experience in Insurance Industry
• Experience in Case Management
• Experience Project Management
• Professional exposure in US/Europe/Canada preferred

Overview

A prestigious private hospital is looking for an Intensive care physician for its ICU. The successful candidate will be responsible for the critical care of critically ill patients, in a high tech environment and with a multidisciplinary team.

• Management and treatment of critically ill patients in ICU.
• Coordination with other specialists for the best patient care.
• Use of advanced technology in intensive care.

• Medical degree with specialization in Intensive Care Medicine.
• Experience in ICU with management of critical cases.
• High level of English; Arabic would be an asset.

• Highly competitive salary.
• Career development opportunities.
• Relocation support and additional benefits.

Riyadh, the capital of Saudi Arabia, combines rich cultural heritage with rapid modern development. The city offers a wide range of cultural, gastronomic and leisure activities, as well as being an economic and educational center in the region.

A prestigious private hospital is looking for an Intensive care physician for its ICU. The successful candidate will be responsible for the critical care of critically ill patients, in a high tech environment and with a multidisciplinary team.

• Management and treatment of critically ill patients in ICU.
• Coordination with other specialists for the best patient care.
• Use of advanced technology in intensive care.

• Medical degree with specialization in Intensive Care Medicine.
• Experience in ICU with management of critical cases.
• High level of English; Arabic would be an asset.

• Highly competitive salary.
• Career development opportunities.
• Relocation support and additional benefits.

Riyadh, the capital of Saudi Arabia, combines rich cultural heritage with rapid modern development. The city offers a wide range of cultural, gastronomic and leisure activities, as well as being an economic and educational center in the region.

Overview

A prestigious private hospital is looking for an Intensive care physician for its ICU. The successful candidate will be responsible for the critical care of critically ill patients, in a high tech environment and with a multidisciplinary team.

• Management and treatment of critically ill patients in ICU.
• Coordination with other specialists for the best patient care.
• Use of advanced technology in intensive care.

• Medical degree with specialization in Intensive Care Medicine.
• Experience in ICU with management of critical cases.
• High level of English; Arabic would be an asset.

• Highly competitive salary.
• Career development opportunities.
• Relocation support and additional benefits.

Riyadh, the capital of Saudi Arabia, combines rich cultural heritage with rapid modern development. The city offers a wide range of cultural, gastronomic and leisure activities, as well as being an economic and educational center in the region.

Skin Care Therapist

Who provides high-quality facial and body treatments that promote skin health and wellness. The ideal candidate will have in-depth knowledge of skin care products and procedures, excellent communication skills, and a strong customer service orientation.

Hair Care Therapist

Who provides a wide range of hair care services, including cutting, styling, colouring, and treatments. The ideal candidate should have in-depth knowledge of hair care techniques and products, a passion for beauty and wellness, and a commitment to delivering outstanding customer service

• Relevant academic background or certification in skin care and hair care.
• Minimum 3 years of professional experience in the field.
• Strong customer service and communication skills.
• Ability to work in a team-oriented environment

Job Type: Full-time

Pay: ﷼2, ﷼8,500.00 per month

Overview

As a Customer Care Agent you will play a key role in ensuring an exceptional customer experience through timely, professional, and effective chat support. You will be responsible for addressing customer inquiries, resolving issues, and continuously striving to enhance the customer experience.

• Respond promptly to customer inquiries through chat, maintaining a friendly and professional tone at all times


• Assist customers with questions related to order status, product details, troubleshooting, and general inquiries


• Demonstrate excellent typing speed and accuracy to handle customer queries efficiently


• Identify customer needs and provide accurate solutions or escalate issues as necessary


• Follow up with customers to ensure their concerns are addressed and that they are fully satisfied with the resolution


• Work closely with cross-functional teams to ensure the highest level of customer satisfaction


• Participate in team meetings and training sessions to continuously improve service delivery


• Keep updated on the company's products, services, and policies to provide customers with accurate information


• Contribute suggestions and feedback to help improve customer care processes and overall service quality


• Document customer interactions and feedback in CRM tools


• Suggest improvements based on common customer concerns or feedback to enhance the overall customer experience

• High school diploma or equivalent; an associate's or bachelor's degree is preferred


• Previous experience in customer service, especially in chat support, is a plus


• Strong written communication skills with attention to detail


• Ability to multitask and manage time effectively in a fast-paced environment


• Proficiency with chat software and CRM tools is an asset


• A passion for delivering excellent customer service and contributing to the team's success

• Entry level

• Full-time

• Customer Service

• Non-profit Organizations and Primary and Secondary Education

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The duties cover both pre-sales and post-sales responsibilities, ensuring a comprehensive approach to customer support and service.

Tasks And responsibilities

Duties Before Sales

• Handling Whatsapp : Managing customer inquiries, providing information, and assisting with pre-sales queries through WhatsApp using Rasayel Software.
• Handling Emails : Effectively managing and responding to customer emails, addressing questions, concerns, and inquiries promptly.
• Handling Calls : Handling incoming calls from customers, providing assistance, answering questions, and addressing their needs.
• Follow-up on Quotes : Continuously monitoring and following up on quotations provided to potential customers to facilitate the sales Process.
• Handling Social Media Messages : Engaging with customers and prospects on social media platforms, addressing messages, comments, and inquiries to foster positive interactions and potential sales opportunities.
• Order Update : Ensuring that customers are regularly updated on the status of their orders, including processing, shipping, and delivery times.
• Delivery Follows Up : Tracking and monitoring the delivery process to ensure that orders are delivered to customers on time and without issues.
• After Sales Service : Providing support and assistance to customers after they have made a purchase, addressing any post-purchase concerns or issues.
• Taking Customer Feedback : Soliciting and recording customer feedback to gauge satisfaction levels and identify areas for improvement in products or services.
• Follow-up with Suppliers : Maintaining communication with suppliers to ensure the timely availability of products, address supply issues, and maintain a smooth inventory flow.

Qualification & Education

• Bachelor's degree in marketing or a related field.
• 1+ years of experience in the same position.

Skills

• Fluency in both Arabic and English, excellent written and spoken communication skills in both languages.
• Computer Skills.
• Salaries between 5,500 SAR - 6,000 SAR
• 5 working days only.
• Medical insurance (BUPA).
• 21 days annual leave.

• Associate

• Full-time

• Sales, Marketing, and Other
• Industries: Wholesale, Manufacturing, and Online and Mail Order Retail

We are seeking an energetic and enthusiastic Customer Care Agent to join our team in the Jeddah office. This role is the main point of contact for external customers, handling callouts, inbound queries, and outbound calls. The agent supports 24/7 operations and assists the local team with key business applications and reporting.

1. Callout Handling:

• Manage various contacts including alarm calls, test calls, customer calls, case registrations, outbound calls, and technician calls.
• Handle callouts from customer contact to dispatch and case closure.
• Identify safety situations, provide safety instructions per global safety procedures, show empathy, and offer safety advice to calm passengers.
• Support supervisors in following up on open callouts and ensure technicians report back on open jobs, with reports available for review.
• Immediately connect customers to the appropriate KONE organization member or pass messages if the responsible person is unavailable, ensuring follow-up.

• Receive and resolve customer queries and complaints, follow up internally if needed, and communicate resolutions.
• Identify potential leads from customer cases and assign them to the sales team.

• Conduct transactional surveys post-callout or project, support marketing initiatives, and manage annual client contacts.

• Monitor and manage around-the-clock customer service operations for responsiveness and availability.
• Assist with report preparation, data tracking, and support for digital tools like KFM application, Intune, and other relevant applications.

• Bachelor's or Diploma Degree.
• Minimum two years of customer service experience.
• Excellent communication, customer management, and IT skills.
• Stress tolerance and attention to detail.
• Motivated, goal-oriented, organized, and a self-starter focused on high-quality customer service.
• Fluency in English and Arabic.

• A dynamic team environment promoting collaboration.
• Comprehensive learning and development programs.
• Clear job targets and regular feedback.
• Opportunities for personal growth, mentoring, and coaching.
• Flexible work environment built on trust and respect.
• A value-based culture emphasizing sustainability and innovation.
• The chance to work for a successful organization.