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Provides attending physician services to palliative care patients. This includes, but is not limited to, the assessment, diagnosis and management of terminal illnesses and injuries according to approved procedures as part of an integrated program. This also includes management of mental, social and home problems associated with this group of patients and helping both patients and their families with handling problems related to this illness.

1. Palliative Care Specialist will be responsible for admitting, discharging and daily rounding on terminally ill patients. This also includes provision of outpatient medical care at the specialist level.

These patients remain the responsibility of the Palliative Care Specialist on the medical wards as required from the time of admission until the date of discharge.

2. Conducts medical outpatient consults in the clinic and follow up on medical problems as needed.

3. After working hours when on-call, is available for answering medical consultations by physicians in other Aramco districts, intensive care areas, medical wards, emergency room, and other inpatient services.

4. He/She is also expected to provide weekend coverage for his/her patients.

5. Will serve as a major contributor to in-service training activities in the Dhahran Health Centre.

6. Reports administratively to the Unit Head of Oncology and Chair of Oncology Institute.

Has daily direct contacts with hospitalized and clinic patients, their families, nurses, other internists, ward physicians, general practitioners and other members of Medical Services staff in different functions and supervisors of other departments to exchange information.

• Provide palliative care management for the terminally ill. This includes but is not limited to symptom management, pain control, social and psychological support and help patients and their families in their grieving.
• Admit, discharge and do daily rounds on terminally ill patients. Provide both inpatient and outpatient consultations for the terminally ill. Provide weekend coverage for his/her patients.
• Provide outpatient clinic service for palliative care patients including seeing new cases and follow ups in all JHAH facilities.
• Palliative care is a multi-disciplinary service. The palliative care specialist will lead this team, review the palliative care policies, set up guidelines and be involved in quality assurance.
• As a team leader, the palliative care specialist is expected to be involved in staff and patient education and disseminating knowledge.
• Palliative care specialist works closely with other services in the hospital and with Home Healthcare to provide the best evidence based care for terminally ill patients.
• Palliative care specialist reports functionally to the Oncology Unit Head and Chair of Oncology Institute

At least two years practice in the field of Internal Medicine, Family Medicine or other surgical specialties.

• Excellent oral and written English.
• Ability to adjust to group practice in an industrial Environment.
• Professional license to practice medicine in Saudi Arabia

Overview

Responsible for delivering high-quality nursing care that transforms lives through evidence-based practices to patients in a clinical setting. The Registered Nurse assesses patient health problems and needs, develops and implements nursing care plans, and maintains medical records. The role works closely with physicians, other nurses, and healthcare professionals to ensure optimal patient care and outcomes.

1. Clinical Duties
   • Conducts initial and ongoing assessments of patient's health, including physical examinations, taking vital signs, and monitoring symptoms.
   • Develops, implements, and updates individualized care plans based on patient assessments in collaboration with other healthcare professionals.
   • Administers medications and treatments as prescribed by physicians and monitors for side effects or adverse reactions.
   • Provides wound care, including cleaning, dressing, and monitoring for signs of infection.
   • Assists physicians and other healthcare professionals during medical procedures and diagnostic tests.
   • Educates patients and their families about health conditions, treatments, and preventive measures.
   • Observes and records patients' conditions, including changes in symptoms or behaviors, and reports significant changes to the medical team.
   • Responds to medical emergencies and provides immediate care as needed.
   • Conducts purposeful rounding to meet patient needs, prevent complications, and improve overall care quality.
   • Adheres to infection control standards, including hand hygiene, PPE use, and proper handling of hazardous materials.
   • Participates in infection control surveillance and reporting to help prevent facility-acquired infection.
   • Maintains the cleanliness of patient items and equipment per Fakeeh Care policies.
   • Follows established protocols for emergencies (codes, RRT) to ensure patient safety and effective response.
   • Implements evidence-based practices to enhance patient outcomes.
2. Administrative Duties
   • Maintains accurate and detailed patient care records, including observations, interventions, and responses.
   • Communicates effectively with patients, families, and the healthcare team to ensure coordinated and comprehensive care.
   • Collaborates with other healthcare professionals to ensure continuous and integrated patient care.
3. Supportive Duties
   • Provides emotional support to patients and families, addressing concerns and offering reassurance during stressful times.
   • Advocates for patients' needs and preferences, ensuring rights are respected and voices are heard.
   • Participates in ongoing education and training to stay current with medical practices and advancements.
   • Respects diverse cultural backgrounds and incorporates patient values and beliefs into care planning.
4. Supervision
   • Oversees the work of junior staff and nursing students and provides guidance and support as needed.
5. Collaborative Practice
   • Collaborates with a multidisciplinary team, including physicians, therapists, and social workers, to provide comprehensive care.
6. Quality and Improvement
   • Identifies and addresses issues or challenges in patient care and contributes to solutions and improvements in practice.
7. Other duties
   • Other duties as assigned by the nursing manager within the scope of the job.

Skills and Abilities:

• Excellent interpersonal skills and service-oriented mindset.
• Ability to manage work pressure and work well in a team.
• Computer skills (Word, Excel, PowerPoint, typing and more).
• Clerical skills (preparing agendas and taking minutes of meetings, scanning documents, and more).

Experience: Minimum of one year of clinical experience. RN resident: staff with less than one year of experience will go through the RN residency program (Fakeeh Graduate).

Education: Bachelor’s degree in Nursing or equivalent.

Language: Excellent command of English; Arabic is a plus.

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Health Care Provider
• Industries: Hospitals and Health Care

Note: The original content contained endorsements about referrals and AI articles; these were removed to focus on job responsibilities and requirements.

Our client is looking for Client Care Manager who can serves as a leader within the Client Care Team, ensuring exceptional service and support for clients. This role is responsible for managing client inquiries, resolving issues, and enhancing the overall client experience while maintaining compliance with regulatory standards set by the Capital Market Authority. The Manager will also mentor team members and drive process improvements.

KEY RESPONSIBILITIES

Key Accountabilities

1. Client Interaction Management

• Lead & manage client calls, ensuring prompt and accurate responses to inquiries and concerns.
• Facilitate clear and open lines of communication between clients and the company, ensuring that all inquiries and concerns are addressed promptly and accurately.
• Implement a structured process for managing escalated client issues, ensuring timely resolutions while maintaining a high level of client satisfaction and trust.

2. Client Accounts Management Responsibilities

• Lead collaboration efforts with Relationship Managers (RMs) to ensure accurate and timely account openings, overseeing the collection and verification of all necessary documentation.
• Enforce & establish a comprehensive checklist of required documentation for account openings, ensuring all necessary forms are completed and signed.
• Conduct thorough reviews of client documents to verify authenticity and ensure compliance with regulatory standards, including identification, proof of address, and financial disclosures.
• Maintain organized records of all client documentation, ensuring easy retrieval for audits and compliance checks, thereby upholding the integrity of client data.
• Conduct comprehensive training sessions for junior staff on documentation requirements and account opening procedures, fostering a culture of continuous improvement and compliance within the team.

3. Due Diligence and Compliance

• Supervise the efforts of Client care team and Relationship Managers (RMs) in conducting comprehensive due diligence searches in accordance with "Know Your Client" (KYC) policies, ensuring thorough and accurate client assessments.
• Provide training and support to team members on compliance standards and KYC policies, reinforcing the importance of due diligence in client account management.
• Ensure compliance with regulatory requirements and internal standards in all client interactions.
• Stay updated on regulatory changes and industry best practices to adapt documentation requirements as necessary, ensuring ongoing compliance with the Capital Market Authority.

4. Process Improvement

• Analyze current client account management processes to identify inefficiencies and areas for enhancement, ensuring optimal workflow and client satisfaction.
• Develop and implement best practices and standardized procedures for account openings and documentation, promoting consistency and efficiency within the team.
• Develop and implement best practices and standardized procedures for account openings and documentation, promoting consistency and efficiency within the team.
• Conduct training sessions for team members on updated processes and procedures, ensuring that all staff are equipped with the necessary knowledge and skills to adapt to changes effectively.
• Collaborate with other departments to streamline inter-departmental processes, enhancing overall efficiency and service delivery for clients.

5. Information Security Obligations

• Comply with the corporate information security policies & procedures relevant to the role.
• Preserve the:

o Confidentiality of information by promising that data should only be accessed by authorized people.

o Integrity of the information by safeguarding the accuracy and completeness of information and processing methods.

o Availability of information, by ensuring that users under their control have access to information and associated assets when required.

• Protect organizational assets (information, software, hardware) against compromise.
• Comply with Data Protection and Intellectual Property Rights legislation valid in KSA.

JOB SPECIFICATION

QUALIFICATION

• Bachelor’s degree in finance, Business Administration, Economics, or a related field.

CERTIFICATION

• CME-1 Certification is required.

EXPERIENCE

• Minimum of 8 years of experience in client care, customer service, or related roles, preferably within the financial services industry.
• Proven track record in managing complex client relationships and resolving issues effectively
• In-depth understanding of the regulatory landscape in Saudi Arabia, including compliance with CMA regulations.

COMPETENCIES

• Exceptional Customer Service Skills
• Strong Problem-Solving and Decision-Making Abilities.
• Excellent Communication and Interpersonal Skills.
• Attention to Detail and Quality Focus.
• Ability to Multi-task in a Fast-Paced Environment.

• Excellent command of Spoken and Written English Language.

INTERNAL & EXTERNAL COMMUNICATION

• Regular interaction with RMs, Head of Business Development, and other departments to ensure cohesive client service.

Important Note:

• The above is a partial list of duties; you may be expected to perform different tasks as necessary, suiting the business need to meet the overall business objectives.
• The KPIs will be followed post acceptance.

We are looking for an energetic and enthusiastic Customer Care Agent to join our team in the Jeddah office. This role serves as the main point of contact for external customers and specializes in callouts, inbound customer queries, and outbound customer calls. The agent also supports 24/7 operations and assists the local team with key business applications and reporting.

• Manage various types of contacts: alarm calls, test calls, customer calls including callouts & case registrations, outbound calls, and technician calls.
• Handle callouts from customer call to dispatch and case closing.
• Identify safety situations and provide safety instructions following global safety procedures, showing empathy and calming the passenger.
• Support supervisors in following up on open callouts and ensure technicians report back on open jobs.
• Immediately connect customers to the appropriate KONE organization member; if unavailable, pass the message and ensure contact back.

• Receive and resolve queries and complaints, follow up internally, and communicate resolutions to customers.
• Identify potential leads from customer cases and assign them to the sales team.

• Conduct transactional surveys post-callout or project to gauge customer satisfaction.
• Support marketing initiatives and contact core clients annually.

• Monitor and manage 24/7 customer service operations, ensuring availability across shifts.
• Assist the operations team with report preparation, data tracking, and support for digital tools like KFM and Intune.

• Bachelor's or Diploma Degree.
• At least two years of customer service experience.
• Excellent communication, customer management, and IT skills.
• Stress tolerant, detail-oriented, motivated, goal-oriented, and organized.
• Fluency in English and Arabic.

• A dynamic team environment promoting collaboration.
• Comprehensive learning and development programs.
• Engaging job with clear targets and regular feedback.
• Opportunities for growth, mentoring, and coaching.
• Flexible, trust-based culture emphasizing values, ethics, sustainability, and innovation.

Premium Solutions Consultancy is recruiting on behalf of a reputable client in Saudi Arabia for the position of Customer Care Manager We are looking for a dynamic and experienced professional to lead and enhance operational efficiency.

Role:
Lead and improve customer service teams, focusing on digital channels and SAMA compliance.
Responsibilities:

• Enhance digital customer service strategies.
• Monitor KPIs for service effectiveness.
• Foster a customer-centric culture.
• Resolve complaints per SAMA regulations.
• Stay updated on fintech customer service trends.

Requirements:

• Proven experience in fintech customer service.
• Knowledge of SAMA’s "Sama-Care" initiative.
• Bilingual (Arabic/English) with strong communication skills.
• Analytical and leadership abilities.
  Potential and interested candidates whose profile closely matches the requirements may send their CV to:
  
  Please mention "Customer Care manager – KSA " in the subject line.

Join to apply for the Wound Care Nurse role at Dr Sulaiman AlHabib Medical Centers

Join to apply for the Wound Care Nurse role at Dr Sulaiman AlHabib Medical Centers

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Job Purpose / Objective

Provides comprehensive wound care to patients using evidence-based practice. Responsible for assessment, observation, and provision of a safe standard of patient care and evaluation of its results. Provides patient, family and staff education regarding wound management, prevention of pressure ulcers, support surfaces, dressing selections and other therapies, is a resource person for physicians wound team and clinical staff. Participates in performance improvement plan of the organization.

Description

Job Purpose / Objective

Provides comprehensive wound care to patients using evidence-based practice. Responsible for assessment, observation, and provision of a safe standard of patient care and evaluation of its results. Provides patient, family and staff education regarding wound management, prevention of pressure ulcers, support surfaces, dressing selections and other therapies, is a resource person for physicians wound team and clinical staff. Participates in performance improvement plan of the organization.

Key Responsibilities / Accountabilities

• Assesses the learning needs of nursing staff and collaborates with the Head Nurse Nursing Education to enhance staff knowledge on dealing with individuals at risk for developing ulcers or with existing ulceration based on clinical practice.
• Performs wound assessment, reassessment and management for all patients as per policy. This includes neonates, pediatric, geriatric, and the general population.
• Demonstrates knowledge of the principles of growth and development over the life span and the skills necessary to provide age appropriate care to the patient population being served.
• Demonstrates thorough knowledge of wound assessment and staging system.
• Establishes and updates standards of care, competencies, policies and procedures about wound care program to include patient care protocols and documentation tools.
• Provide training and support in the provision of best updated nursing practice on wound care.
• Assists the Head/ In-charge Nurses in identifying the need for change in current practice based on the available wound care materials and assists with the implementation of required changes based on needs and nursing care requirements in conjunction with HMG standards and guidelines.
• Monitors hospital acquired pressure rates and leads the team for conducting Pressure Ulcer Prevalence Survey at least quarterly.
• Consults other healthcare professionals/departments as appropriate to provide interdisciplinary approach specifically based on the patient’s needs.
• Revises plan of care as indicated by the patient's response to treatment and evaluates overall plan for effectiveness.
• Monitors compliance with wound care policy.
• Participates in the education for and the evaluation of new products, equipment, technology and system processes to improve wound care management.
• Participates in relevant education programs, in-services and workshops to increase professional competency and meet personal needs and goals.
• Provides patient, family and staff education regarding wound management, prevention of pressure ulcers, support surfaces, dressing selection and other adjunct therapies.
• Provides basic wound care training and orientation to all newly hired nursing staff.
• Reports unsafe practice, professional incompetence, professional misconduct and incapacity or unfitness to practice of any health care team member through appropriate channels.
• Provides constructive feedback to members of the health care team in a timely manner.
• Formulates a teaching plan based upon identified staff learning needs and evaluates effectiveness of learning.
• Facilitates the implementation of new or revised policies and educational programs.
• Demonstrates professional and educational ethics related to medical practice and patient confidentiality.
• Assists in identifying patient/family education needs and participates in the development of patient/family education materials.
• Provide patient and family education as per the needs.
• Participate in person-centered care initiatives undertaken by HMG.
• Enrich patient experience with compassion, respect and dignity.
• Performs other applicable task and duties assigned within the realm of his/ her knowledge, skills and abilities.
  
  

• Education/ Professional Qualification Bachelor’s degree or Master’s Degree Professional - Preferably Nursing / Health Education
• Experience Minimum of at least 5 years working experience in same specialty
• Professional Licensing / Certification / Training Valid registration of Saudi Council

• Seniority level Not Applicable

• Employment type Full-time

• Job function Health Care Provider
• Industries Hospitals and Health Care

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Contribute to nursing policies and procedures that conform to current standards of nursing practice and operational policies while maintaining compliance with accreditation standards.

Comply with CBAHI standards and other regulations.

Collaborate with physicians, pharmacists, and other medical team members to improve the quality of services and resolve identified problems.

Participate in daily or weekly management team meetings to discuss updates or resident complaints & concerns.

Monitor the infection control program designed to provide a safe and comfortable environment to prevent the transmission of disease and infection.

Promote compliance with accident prevention procedures, rules, and safe work practices.

Monitor incidents and complaints daily to identify those defined as unusual occurrences by hospital policy and promptly report to authorities for appropriate action.

• Bachelor of Science in Nursing Degree.
• Master's degree is preferred.
• Minimum of 1-year experience for non-Saudis.
• Current Registration in the Saudi Commission for Health Specialties as a Registered Nurse / Nurse Technician or at least dataflow is done.
• For supervisory positions such as a head nurse or in-charge nurse, a minimum of 2-3 years of managerial experience is needed.
• BLS, ACLS, PALS, ATLS, and NRP, certification is required according to the specialty and relevant training.

• Knowledge of regulations established by the Saudi Commission for Health Specialties related to healthcare practices.
• Strong organizational and time management skills.
• Skills to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to apply mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations.

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Are you a Proactive and excellent communicator who is looking to join a fast-paced, dynamic, exciting Company? Do you enjoy providing exceptional customer service and solving challenges? If so, we have the job for you.
GES are currently recruiting Customer Care Specialists to join our Customer Care Team in the Middle East. You will provide sales and general support for Exhibitors within the Middle East via inbound and outbound phone calls, live chat, e-mail, white mail, or other communication methods for all pre and post-show inquiries and orders.

Who we are
GES is a global, full-service face-to-face live events marketing partner. We create some of the most incredible events in the world – think exhibitions, events, sales conferences, and exhibitions of all sizes. From initial strategy to show-stopping audio-visual, to insightful measurement – and every detail in between – we bring brands to life! Our mission is to create memorable event experiences, and we count on you, our talented employees around the world, to help us do it. We foster an innovative, fast-paced, and creative environment for those who like to think, create, and work. Our incredible team includes designers, account management, marketing specialists, business pros, and artisans – just to name a few. GES employees are great at collaborating and communicating.

What will you do?
You will:

1. Handle customer inquiries with appropriate and timely follow-through and document all customer interactions and tasks immediately within the CRM systems.
2. Resolve queries and issues both internally and with exhibitors.
3. Act as a liaison between lines of business and exhibitors.
4. Enter exhibitor, contractor, and internal orders as appropriate, take payments, raise invoices, and handle any related queries.
5. Outbound soft selling, sales through service, and up-selling with existing clients.
6. Maintain and achieve all department and personal KPIs and Objectives, as set by the department or line manager.

Join to apply for the Palliative Care Specialist role at Johns Hopkins Aramco Healthcare (JHAH)

Provides attending physician services to palliative care patients. This includes assessment, diagnosis and management of terminal illnesses and injuries as part of an integrated program, and management of mental, social and home problems associated with this group of patients. Helps patients and their families with handling problems related to this illness.

Palliative Care Specialist will provide comprehensive care for terminally ill patients, coordinating with a multidisciplinary team to deliver evidence-based palliative care.

• Admit, discharge and daily rounds on terminally ill patients; provide inpatient and outpatient consultations for the terminally ill; provide weekend coverage for patients.
• Provide medical outpatient consultations in the clinic and follow up on medical problems as needed.
• After hours on-call to answer medical consultations from physicians in other Aramco districts, intensive care areas, medical wards, emergency department, and other inpatient services.
• Lead and participate in in-service training activities at the Dhahran Health Centre.
• Report administratively to the Unit Head of Oncology and Chair of Oncology Institute.
• Interact with hospitalized and clinic patients, families, nurses, internists, ward physicians, general practitioners and other Medical Services staff to exchange information.
• Lead the palliative care team, review policies, set guidelines and participate in quality assurance; involve in staff and patient education and knowledge dissemination.
• Work closely with other hospital services and Home Healthcare to provide evidence-based care for terminally ill patients.

• Graduation from an approved medical school, plus one year of internship.
• Completion of a residency program in Internal Medicine, Family Medicine or other surgical specialties, with special training in Palliative care.
• Valid license to practice.

North America:

• North American Board certification or UK Fellowship in the Royal College of Physicians.
• Board certification in Palliative care or equivalent.

US/Canadian:

• Board certification following completion of residency in an approved training program; as required by each board.

UK, Australia, New Zealand:

• College membership following completion of training in approved programs and has been working as a registrar or senior registrar in one of the above countries.

At least three years of practice in the field post board or fellowship.

• Mid-Senior level

• Full-time

• Health Care Provider

• Hospitals and Health Care