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116 Urgent Care jobs in Saudi Arabia

International Care

SAR90000 - SAR120000 Y Bupa

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Job Description

Job Description

To deliver the international healthcare partnership operations and support healthcare partner projects in order to drive company strategy in healthcare partnerships.

Service Recovery

  • ensure quality healthcare service for our members
  • Conduct Outbound calls to follow up cases with members
  • Receive Inbound calls from members and resolve their requests
  • Rework any case that is medically justified, in alignment with the policy, to build trust with our members
  • Maintain and update a daily database and tracker of all related members and issues raised
  • Follow up on open cases to ensure optimal members recovery, referrals, and issue resolution
  • Coordinate with International healthcare services and TPAs to provide medical requirements for members

Operational Excellence and Case Management

  • Engage local and international Inpatient members and manage cases end to end to ensure optimum members recovery and issue resolution
  • Maintain and update a database for the treating doctors in local and international hospitals for service delivery review in relation to customer experience
  • Update medical reports, hospital acceptances and rejections of patients once they have completed their medical journey
  • Communicate with hospitals to obtain details of future medical appointments and remain updated with patient medical journey progress
  • Connect with members following treatment completion and facilitate any required services locally.

International Healthcare Service Excellence

  • Ensure necessary transportation requirements for members to reach their appointment destination
  • Maintain record of the member travel requirements for future references
  • Book any appointments for patients internationally and locally when requested by member
  • Meet member requirements with regards to location, time and treating physician
  • Ensure the member has the best possible quality of care and satisfaction with their arrangements

Projects Support

  • Support the delivery of international healthcare projects by engaging members on relevant healthcare initiatives launched
  • Conduct International Health & Wellbeing trends research and communications for analysis
Skills
  • Bachelor's Degree MBBS
  • International master degree in relevant areas is an advantage
  • Certified Medical doctor is an advantage
  • Clinical experience background
  • Quality Management
  • Service Delivery Skills
  • Experience in Insurance Industry
  • Experience in Case Management
  • Experience Project Management
  • Professional exposure in US/Europe/Canada preferred
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INTENSIVE CARE PHYSICIAN

Riyadh, Riyadh Leaderclinics

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Overview

A prestigious private hospital is looking for an Intensive care physician for its ICU. The successful candidate will be responsible for the critical care of critically ill patients, in a high tech environment and with a multidisciplinary team.

Responsibilities
  • Management and treatment of critically ill patients in ICU.
  • Coordination with other specialists for the best patient care.
  • Use of advanced technology in intensive care.
Requirements
  • Medical degree with specialization in Intensive Care Medicine.
  • Experience in ICU with management of critical cases.
  • High level of English; Arabic would be an asset.
Offered
  • Highly competitive salary.
  • Career development opportunities.
  • Relocation support and additional benefits.
About Riyadh

Riyadh, the capital of Saudi Arabia, combines rich cultural heritage with rapid modern development. The city offers a wide range of cultural, gastronomic and leisure activities, as well as being an economic and educational center in the region.

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Skin Care Therapist or Hair Care Therapist

SAR36000 - SAR100000 Y Hamdan Global

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Skin Care Therapist

Who provides high-quality facial and body treatments that promote skin health and wellness. The ideal candidate will have in-depth knowledge of skin care products and procedures, excellent communication skills, and a strong customer service orientation.

Hair Care Therapist

Who provides a wide range of hair care services, including cutting, styling, colouring, and treatments. The ideal candidate should have in-depth knowledge of hair care techniques and products, a passion for beauty and wellness, and a commitment to delivering outstanding customer service

  • Relevant academic background or certification in skin care and hair care.
  • Minimum 3 years of professional experience in the field.
  • Strong customer service and communication skills.
  • Ability to work in a team-oriented environment

Job Type: Full-time

Pay: ﷼2, ﷼8,500.00 per month

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Palliative Care Specialist

Medconsulthq

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Full Time Saudi Arabia Monthly Salary/Package: 45,000AED - 50,000AED

Job Description:

We are currently seeking a talented and experienced Palliative Care Specialist to join our client’s team at their reputable hospital in Saudi Arabia.

The hospital is committed and dedicated to providing exceptional medical care and innovative treatments and pride themselves on delivering personalized care and achieving outstanding results for their patients, with their state-of-the-art facilities and a team of highly skilled professionals.

What’s on Offer:

Competitive salary package commensurate with experience and qualifications.

Opportunity to work in a leading clinic with cutting-edge technology and facilities.

Supportive work environment with a focus on professional development and continuous learning.

Tax Free Salary

45 days of annual leave per year (Includes public holidays)

Sick Pay

Free malpractice insurance

Travel allowance

Private health cover

Return paid flights

End of year additional 1 month salary (Gratuity) as per labour law

If you are looking for an exciting new job opportunity and lifestyle in one of the safest cities, with all year-round sunshine, incredible shopping and amazing beaches. Look no further and apply today.

Salary Details:
  • Offered Salary Monthly Salary/Package: 45,000AED - 50,000AED
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Customer Care Manager

Premium Solutions

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Job Description

Premium Solutions Consultancy is recruiting on behalf of a reputable client in Saudi Arabia for the position of Customer Care Manager We are looking for a dynamic and experienced professional to lead and enhance operational efficiency. Role:
Lead and improve customer service teams, focusing on digital channels and SAMA compliance.
Responsibilities:

  • Enhance digital customer service strategies.
  • Monitor KPIs for service effectiveness.
  • Foster a customer-centric culture.
  • Resolve complaints per SAMA regulations.
  • Stay updated on fintech customer service trends.

Requirements:

  • Proven experience in fintech customer service.
  • Knowledge of SAMA’s "Sama-Care" initiative.
  • Bilingual (Arabic/English) with strong communication skills.
  • Analytical and leadership abilities.
    Potential and interested candidates whose profile closely matches the requirements may send their CV to:


    Please mention " Customer Care manager – KSA " in the subject line.
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Pediatric Intensive Care

SAR90000 - SAR120000 Y Healthcare Alliance KSA

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Job Description

Key Responsibilities:

  • Provide direct clinical care to critically ill infants, children, and adolescents in the PICU
  • Lead and coordinate the care team, including residents, fellows, nurses, and respiratory therapists
  • Perform and supervise life-saving procedures including intubation, central line placement, and advanced resuscitation
  • Communicate effectively with families regarding care plans, prognosis, and treatment decisions

Qualifications:

  • MD or DO degree from an accredited medical school
  • Valid
    Saudi Commission for Health Specialties (SCFHS)
    license/registration
  • Current certifications in:
  • Pediatric Advanced Life Support (PALS)
  • Advanced Cardiovascular Life Support (ACLS)
  • Basic Life Support (BLS)
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Critical Care Doctor

SAR100000 - SAR120000 Y Dr. Soliman Fakeeh Hospital Riyadh

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Job Description

ICU Registrar , Sr. Registrar:

Provides patient care as delineated in granted privileges and in accordance with standards of care and Fakeeh Care policies and protocols.

  1. Documents all provided care as per Fakeeh care documentation policies and procedures

  2. Provides education and effective communication to patients. This shall be done in collaboration with the attending physician for in-patients.

  3. Performs or assists in performing medical/surgical procedures as delineated in granted privileges.

  4. Provides patients with requested medical reports in a timely manner and as per Fakeeh care format.

  5. Attends departmental meetings and scientific activities and contributes to the teaching and training of juniors.

  6. Develops a thorough understanding of Fakeeh Care policies and procedures and effectively participates in their execution.

  7. Educates patients and their families about health conditions, treatments and preventative measures.

  8. Other duties as assigned within the scope of responsibility and requirements of the job.

All Fakeeh Care employees are responsible for continuous improvement, including:

  1. Performing all duties and tasks in a manner that supports Fakeeh's Person-Centered care values. 2. Actively contributing to continuous improvement initiatives, within the scope of the role.

  2. Adherence to safety protocols and proactively seeking to address any job-related safety concerns.

  3. Maintaining strict confidentiality of all sensitive information accessed or encountered during work.

  4. Complying with cybersecurity policies and standards to protect Fakeeh's systems and participating in awareness training and initiatives to prevent cyber threats.

  5. Adhering to and upholding Fakeeh Care's code of conduct, policies and ethical standards.

  6. Completion of mandatory education as per the requirement, at least one month prior to expiration.

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Customer Care Agent

SAR30000 - SAR60000 Y KONE

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Job Description

Certified as a Top Employer
, KONE is dedicated to a better world of work and exhibits this through excellent people practices. We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency — putting our people first and creating a workplace that nurtures collaboration, diversity, growth, and wellbeing.
It's time to make a move. Join our flow
We are looking for an
energetic and enthusiastic Customer Care Agent
to join our team in the Jeddah office. This role serves as the main point of contact for external customers and specializes in callouts, inbound customer queries, and outbound customer calls. In addition, the agent plays a vital role in supporting 24/7 operations and assisting the local team with key business applications and reporting.

What will you do?
Callout handling:

  • Accountable to manage various types of contacts: alarm calls, test calls, customer calls including callouts & case registrations, outbound calls and technician calls.
  • Callouts – from customer call to dispatch and closing the case.
  • Accountable to identify safety situations and manage them by giving the adequate safety instructions as described in the global safety procedures. Customer Care Agent shows empathy, is aware about customer feeling in such situation and provides adequate safety advice to calm the passenger.
  • Accountable to support supervisors in following up open callouts and make sure that technicians back-report open jobs. Specific reports on open jobs are available on Supervisor reports.
  • Accountable to immediately connect the customer to the right person in the KONE organization, in case of any request not related to unplanned maintenance. If the KONE responsible person is not immediately found, the agent is accountable to pass the message of the customer to the responsible person, and to ensure the responsible person will contact the customer back.

Inbound:

  • Receive and resolve queries and complaints.
  • Follow up internally if necessary.
  • Communicate resolution to customer.
  • Identify possible leads from customer cases coming e.g. through web and assign those to the sales organization.

Outbound call handling:

  • Conduct transactional surveys after a callout or project (e.g. customer satisfaction survey).
  • Support local marketing in different customer contacting initiatives such as campaigns, etc.
  • Nurse core 3 VA clients (annual contacting).

24/7 Service Monitoring & Operational Support:

  • Monitor and manage 24/7 customer service operations, ensuring availability and responsiveness across all shifts.
  • Support the operations team with:
  • Report preparation and data tracking.
  • KFM (KONE Field Mobility) application.
  • Intune installation and access support.
  • Other relevant KONE digital tools and applications as needed.

Are you the one?

  • Bachelor or Diploma Degree holder.
  • Minimum two years of customer service experience.
  • Excellent communication, customer management, and IT skills.
  • Stress tolerant and detailed focus.
  • Highly motivated, goal-oriented, diligent, organized self-starter with an orientation towards a high level of customer service.
  • Fluency in English and Arabic is a must.

What do we offer?

  • Great dynamic team promoting a collaborative environment.
  • Total reward elements that engage and motivate our employees and help us make KONE a great place to work.
  • Comprehensive learning and development programs covering a wide range of professional skills.
  • Engaging job with position description and clear targets.
  • Regular feedback through performance discussions.
  • Opportunities for individual development.
  • Mentoring and coaching programs.
  • Flexibility, trust and respect.
  • Value-based culture, behaviors and ethics.
  • Sustainability and innovation.
  • Working for a successful organization.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
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Customer Care Specialist

Tetaman | تطمن

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Administrative Assistan
t

Riyadh, Saudi Arabia – Full-time / Hybrid / Remote

Company Description

Tetaman | تطمن is a licensed and accredited remote healthcare center by the Saudi Ministry of Health. Our mission is to improve the quality of life by making mental health and wellness services more accessible, affordable, and impactful. We believe that healthcare is not just about treatment — it's about creating a supportive environment that helps people thrive, including our team members.

Role Description

We are looking for a compassionate and service-oriented 
Customer Care Specialist

with 
0–2 years of experience

to join our growing team. In this role, you will be the first point of contact for our clients, providing exceptional support, answering inquiries, and ensuring a seamless experience throughout their journey with Tetaman. Your work will play a vital part in helping individuals access the care and resources they need to improve their well-being.

Key Responsibilities

  • Respond to customer inquiries via chat, email, or phone in a timely and professional manner.
  • Assist users in navigating the platform and understanding available services.
  • Provide information about mental health programs, appointment scheduling, and account support.
  • Escalate complex issues to relevant teams while ensuring follow-up and resolution.
  • Collect feedback from clients and share insights to improve user experience.
  • Contribute to building a positive, empathetic, and supportive relationship with clients.

Qualifications

  • Bachelor's degree in Psychology, Communications, Business, or a related field.
  • 0–2 years of experience in customer service, client support, or similar roles.
  • Excellent communication and problem-solving skills with a high level of empathy.
  • Ability to multitask, prioritize, and remain calm under pressure.
  • Passion for helping people and contributing to mental health and wellness initiatives.
  • Fluency in Arabic (English is a plus).
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