11 Training Specialist jobs in Saudi Arabia

• Design and develop comprehensive training programs tailored to the specific needs, aligned with Hungerstation internal culture, addressing in-house and BPO staff.
• Incorporate COPC and CIPD best practices and industry standards into training materials and content.
• Collaborate with subject matter experts to ensure training programs cover all relevant topics, including product knowledge, customer service techniques, and problem-resolution skills.
• Regularly review and update training materials to reflect the latest industry trends and advancements.
• Deliver induction program to create a dynamic and engaging onboarding experience for new customer care agents.
• Introduce interactive and modern training methods, such as e-learning modules, virtual simulations, and gamification, to enhance the induction process.
• Ensure that the induction program effectively communicates Hungerstation's values, mission, and customer-centric approach.
• Conduct engaging training sessions for new hires and existing team leaders and agents, utilizing a variety of training techniques and methodologies.
• Deliver training sessions on topics such as customer service skills, communication, product knowledge and company policies.
• Foster a positive and inclusive learning environment that encourages active participation and knowledge sharing among trainees.
• Provide constructive feedback and coaching to agents to support their continuous development and improvement.
• Collaborate with cross-functional teams to design and execute culture and engagement activities, recognition programs, and employee appreciation events.
• Collaborate with the Quality Assurance (QA) team to develop performance evaluation criteria and metrics aligned with COPC standards.
• Assist in monitoring and assessing individual agent performance through regular performance evaluations and coaching sessions.
• Identify performance gaps and training needs, and develop targeted training interventions to address them.
• Track and analyze performance data to identify trends, areas of improvement, and opportunities for enhancing customer satisfaction.
• Develop and deliver training programs on leadership skills, coaching, performance management, and effective communication for call center team leaders.
• Empower team leaders with training on call center metrics, KPIs, and performance targets to drive team performance and achieve operational goals.
• Foster a culture of continuous improvement by training team leaders on quality assurance, monitoring, and providing feedback for performance enhancement.
• Train team leaders in conducting effective team meetings, delivering constructive feedback, and recognizing outstanding performance to support and motivate teams.
• Collaborate with Operations to optimize call center operations, reduce call handling time, and enhance first-call resolution.
• Conduct post-training evaluations to assess the effectiveness of training programs and gather feedback from trainees.
• Analyze training evaluation data and make recommendations for improvements and modifications to training content and methods.
• Support the professional development of internal trainers (tutors), ensuring they have the necessary resources and skills to deliver effective training programs.

• 1 - 2 years of relevant experience.
• Proven experience as a Trainer or in a similar training role, preferably within a contact center environment.
• Knowledge of COPC and CIPD / ATD standards and best practices.
• Strong understanding of the Saudi market and cultural nuances.
• Familiarity with modern training methodologies, e-learning platforms, and instructional design principles.
• Excellent presentation, facilitation, and communication skills.
• Ability to develop and deliver engaging and interactive training sessions.
• Basic analytical skills to assess training needs, evaluate performance data, and identify areas for improvement.
• Passion for learning and staying updated with industry trends and advancements.
• Ability to work effectively in a fast-paced, dynamic environment.
• Fluency in both written and spoken English and Arabic is a must.
• Bachelor's degree in a relevant field is required.

Hungerstation is the first Saudi Food delivery App in the region! Established in 2012. Today Hungerstation enables you to browse the largest selection of restaurants and supermarkets in KSA that reach 35,000+ options.
In Hungerstation, we stand for our customers' satisfaction, partners' loyalty and riders' wellbeing, in addition to our expansion vision - always aiming higher and moving forward to the utmost levels of service platform.

Hungerstation is part of the Delivery Hero Group, the world's leading local delivery platform operating in 70+ countries worldwide

About the opportunity

• Design and develop comprehensive training programs tailored to the specific needs, aligned with Hungerstation internal culture, addressing in-house and BPO staff.
• Incorporate COPC and CIPD best practices and industry standards into training materials and content.
• Collaborate with subject matter experts to ensure training programs cover all relevant topics, including product knowledge, customer service techniques, and problem-resolution skills.
• Regularly review and update training materials to reflect the latest industry trends and advancements.
• Deliver induction program to create a dynamic and engaging onboarding experience for new customer care agents.
• Introduce interactive and modern training methods, such as e-learning modules, virtual simulations, and gamification, to enhance the induction process.
• Ensure that the induction program effectively communicates Hungerstation's values, mission, and customer-centric approach.
• Conduct engaging training sessions for new hires and existing team leaders and agents, utilizing a variety of training techniques and methodologies.
• Deliver training sessions on topics such as customer service skills, communication, product knowledge and company policies.
• Foster a positive and inclusive learning environment that encourages active participation and knowledge sharing among trainees.
• Provide constructive feedback and coaching to agents to support their continuous development and improvement.
• Collaborate with cross-functional teams to design and execute culture and engagement activities, recognition programs, and employee appreciation events.
• Collaborate with the Quality Assurance (QA) team to develop performance evaluation criteria and metrics aligned with COPC standards.
• Assist in monitoring and assessing individual agent performance through regular performance evaluations and coaching sessions.
• Identify performance gaps and training needs, and develop targeted training interventions to address them.
• Track and analyze performance data to identify trends, areas of improvement, and opportunities for enhancing customer satisfaction.
• Develop and deliver training programs on leadership skills, coaching, performance management, and effective communication for call center team leaders.
• Empower team leaders with training on call center metrics, KPIs, and performance targets to drive team performance and achieve operational goals.
• Foster a culture of continuous improvement by training team leaders on quality assurance, monitoring, and providing feedback for performance enhancement.
• Train team leaders in conducting effective team meetings, delivering constructive feedback, and recognizing outstanding performance to support and motivate teams.
• Collaborate with Operations to optimize call center operations, reduce call handling time, and enhance first-call resolution.
• Conduct post-training evaluations to assess the effectiveness of training programs and gather feedback from trainees.
• Analyze training evaluation data and make recommendations for improvements and modifications to training content and methods.
• Support the professional development of internal trainers (tutors), ensuring they have the necessary resources and skills to deliver effective training programs.

What you need to be successful

• 1 - 2 years of relevant experience.
• Proven experience as a Trainer or in a similar training role, preferably within a contact center environment.
• Knowledge of COPC and CIPD / ATD standards and best practices.
• Strong understanding of the Saudi market and cultural nuances.
• Familiarity with modern training methodologies, e-learning platforms, and instructional design principles.
• Excellent presentation, facilitation, and communication skills.
• Ability to develop and deliver engaging and interactive training sessions.
• Basic analytical skills to assess training needs, evaluate performance data, and identify areas for improvement.
• Passion for learning and staying updated with industry trends and advancements.
• Ability to work effectively in a fast-paced, dynamic environment.
• Fluency in both written and spoken English and Arabic is a must.
• Bachelor’s degree in a relevant field is required.

Who we are

Hungerstation is the first Saudi Food delivery App in the region! Established in 2012. Today Hungerstation enables you to browse the largest selection of restaurants and supermarkets in KSA that reach 35,000+ options.
In Hungerstation, we stand for our customers' satisfaction, partners’ loyalty and riders’ wellbeing, in addition to our expansion vision - always aiming higher and moving forward to the utmost levels of service platform. Hungerstation is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide #J-18808-Ljbffr

1.Collaborate with the sales team to establish training systems and instructor standards, design employee development programs, ensure the effective execution of training frameworks and implementation plans, enhance the professional capabilities of the business team, and contribute to achieving overall business objectives.
2.Analyze business development needs, identify operational challenges and talent profiles, develop training strategies and curricula, customize courses for different business roles, and identify and replicate best practices.
3.Coordinate internal and external training resources to ensure course diversity and relevance; manage the end-to-end training process, including design, development, delivery, tracking, and outcome evaluation; build training systems and curricula from the ground up.
4.Foster team learning capabilities and cultivate a growth-oriented culture; collaborate closely with business teams to reinforce organizational culture and build high-performing teams. 1.Significant business growth potential and ample career development opportunities, including the chance to build training systems from the ground up while growing alongside the team.
2.An open and inclusive work environment with diverse personal development pathways that enable individuals to fully leverage their strengths.
3.Exposure to cross-country and cross-cultural collaboration, offering international experience and the opportunity to expand professional influence.

Desired Candidate Profile

1.Fluent in spoken English, with a minimum of 2 years experience in developing training systems and curricula.
2.Proactively identify in-depth business needs and collaborate effectively with cross-functional teams.
3.Excellent communication and presentation skills; proven ability to drive project development and execution; adaptable to shifting priorities.

Company Industry

• FMCG
• Foods
• Beverages

Department / Functional Area

• Training
• Learning

Keywords

• Business Training Specialist

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Job Description: Training Specialist - Medical Field (Social Media Focus)

Position Overview: We are seeking a dynamic and highly motivated Training Specialist with expertise in the medical field, who is also passionate about content writing and social media management. The ideal candidate will combine in-depth knowledge of medical training with advanced social media skills, actively engaging with our audience across multiple platforms. This role involves developing, coordinating, and delivering medical training programs while leveraging social media to enhance awareness, engagement, marketing, advertising and accessibility of training initiatives.

Key Responsibilities:

• Medical Training Development & Delivery: Design, develop, and deliver interactive and informative training programs focused on medical procedures, technologies, and compliance standards tailored to healthcare professionals
• Social Media Engagement: Actively manage and update the company's social media platforms (LinkedIn, Twitter, Instagram, Facebook, etc.) with relevant content, including medical tips, training sessions, updates, and promotional material
• Audience Interaction: Foster engagement by responding promptly to comments, messages, and inquiries on social media, building a community of medical professionals and stakeholders
• Content Creation: Develop high-quality, engaging multimedia content (videos, infographics, blogs, and posts) related to medical training programs and innovations in healthcare
• Trend Monitoring & Medical Updates: Stay updated with the latest trends in social media and developments in the medical field to ensure training content is both relevant and cutting-edge
• Training Analytics & Feedback: Monitor and assess the effectiveness of training programs and social media engagement. Analyze data to improve content and delivery strategies
• Collaboration: Work closely with medical experts, HR, marketing, and other departments to ensure the integration of medical knowledge with engaging social media strategies
• Compliance: Ensure all training materials and social media posts comply with relevant medical regulations, confidentiality guidelines, and ethical standards
  
  
  

• Proven experience as a Training Specialist or in a similar role, preferably within the medical field
• Strong proficiency in social media platforms (Instagram, LinkedIn, Twitter, Facebook, YouTube, Snapchat) and tools (e.g., Canva, Hootsuite, etc.)
• Excellent communication skills, with the ability to present complex concepts clearly to diverse audiences, both in training sessions and on social media
• Ability to create compelling and informative social media content that is both medically accurate and engaging
• Experience in content creation, such as blogs, videos, and posts, specifically within the medical or healthcare industry
• Strong organizational and time-management skills, with the ability to manage multiple projects simultaneously
• Knowledge of medical industry trends, best practices, and technologies
• A bachelor's degree in advertising, Nursing, Medicine, Life Sciences, Healthcare Management, or a related field (advanced certifications or medical qualifications are a plus)
• Prior experience in social media management or digital marketing is a plus

• Seniority level Associate

• Employment type Full-time

• Job function Training
• Industries IT Services and IT Consulting

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2 months ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Job Description: Training Specialist - Medical Field (Social Media Focus)

Position Overview: We are seeking a dynamic and highly motivated Training Specialist with expertise in the medical field, who is also passionate about content writing and social media management. The ideal candidate will combine in-depth knowledge of medical training with advanced social media skills, actively engaging with our audience across multiple platforms. This role involves developing, coordinating, and delivering medical training programs while leveraging social media to enhance awareness, engagement, marketing, advertising and accessibility of training initiatives.

Key Responsibilities:

• Medical Training Development & Delivery: Design, develop, and deliver interactive and informative training programs focused on medical procedures, technologies, and compliance standards tailored to healthcare professionals
• Social Media Engagement: Actively manage and update the company's social media platforms (LinkedIn, Twitter, Instagram, Facebook, etc.) with relevant content, including medical tips, training sessions, updates, and promotional material
• Audience Interaction: Foster engagement by responding promptly to comments, messages, and inquiries on social media, building a community of medical professionals and stakeholders
• Content Creation: Develop high-quality, engaging multimedia content (videos, infographics, blogs, and posts) related to medical training programs and innovations in healthcare
• Trend Monitoring & Medical Updates: Stay updated with the latest trends in social media and developments in the medical field to ensure training content is both relevant and cutting-edge
• Training Analytics & Feedback: Monitor and assess the effectiveness of training programs and social media engagement. Analyze data to improve content and delivery strategies
• Collaboration: Work closely with medical experts, HR, marketing, and other departments to ensure the integration of medical knowledge with engaging social media strategies
• Compliance: Ensure all training materials and social media posts comply with relevant medical regulations, confidentiality guidelines, and ethical standards
  
  

• Proven experience as a Training Specialist or in a similar role, preferably within the medical field
• Strong proficiency in social media platforms (Instagram, LinkedIn, Twitter, Facebook, YouTube, Snapchat) and tools (e.g., Canva, Hootsuite, etc.)
• Excellent communication skills, with the ability to present complex concepts clearly to diverse audiences, both in training sessions and on social media
• Ability to create compelling and informative social media content that is both medically accurate and engaging
• Experience in content creation, such as blogs, videos, and posts, specifically within the medical or healthcare industry
• Strong organizational and time-management skills, with the ability to manage multiple projects simultaneously
• Knowledge of medical industry trends, best practices, and technologies
• A bachelor's degree in advertising, Nursing, Medicine, Life Sciences, Healthcare Management, or a related field (advanced certifications or medical qualifications are a plus)
• Prior experience in social media management or digital marketing is a plus

• Seniority level Associate

• Employment type Full-time

• Job function Training
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Al Borg Diagnostics by 2x

Get notified about new Training Specialist jobs in Jiddah, Makkah, Saudi Arabia .

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Company Description

Jobs for Humanity is partnering with Saudiaat to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from all walks of life.

Company Name: Saudiaat


Job Description

We are looking for competent and experienced Customer Service Trainers. These professionals will be tasked with augmenting the professional development and communication skills of our employees in our Saudi-based customer service settings.

The essence of this role would be to design and implement modular and comprehensive training programs which are focused on improving interpersonal communication, enhancing customer interactions, and service delivery. Furthermore, the role calls for extensive utilization of adult learning principles and understanding of customer service best practices.

• Design and deliver inclusive and effective training programs tailored to our employees' needs
• Regularly assess training needs and constantly evolve the training modules according to the identified areas of improvement
• Consistently enhance professional development and communication skills of staff members within customer service settings
• Evaluate the effectiveness of training programs, making adjustments as required
• Position customer service best practices at the core of all training programs

• Proven experience as a Customer Service Trainer or similar role
• Superb interpersonal communication and interaction abilities
• Proficiency in designing and delivering diverse training programs
• Skilled in adult learning principles and customer service best practices
• Experienced in assessing training needs, and so able to efficiently tailor courses to meet specific requirements and objectives
• Exceptional service delivery skills

Company Description

Jobs for Humanity is partnering with Saudiaat to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from all walks of life.

Company Name: Saudiaat

Job Description

We are looking for competent and experienced Customer Service Trainers. These professionals will be tasked with augmenting the professional development and communication skills of our employees in our Saudi-based customer service settings.

The essence of this role would be to design and implement modular and comprehensive training programs which are focused on improving interpersonal communication, enhancing customer interactions, and service delivery. Furthermore, the role calls for extensive utilization of adult learning principles and understanding of customer service best practices.

• Design and deliver inclusive and effective training programs tailored to our employees' needs
• Regularly assess training needs and constantly evolve the training modules according to the identified areas of improvement
• Consistently enhance professional development and communication skills of staff members within customer service settings
• Evaluate the effectiveness of training programs, making adjustments as required
• Position customer service best practices at the core of all training programs

• Proven experience as a Customer Service Trainer or similar role
• Superb interpersonal communication and interaction abilities
• Proficiency in designing and delivering diverse training programs
• Skilled in adult learning principles and customer service best practices
• Experienced in assessing training needs, and so able to efficiently tailor courses to meet specific requirements and objectives
• Exceptional service delivery skills

Responsibilities

• Provide professional expertise and support in the design, development and implementation of the training and talent process that is required to achieve business goals and results in the creation of an internal bench of top talent
• Collect, analyze and maintain data gathered to inform targeted leadership development (e.g., succession planning, training)
• Develop, initiate and maintain effective programs for workforce retention, promotion and succession planning
• Responsible for the development of company training programs that focus on enabling the workforce to achieve improvements with priority organizational concerns
• Runs annual TNA and create annual training calendar
• Negotiate with training vendors and create a training budget
• Manage the maintenance and execution of the performance management system, including current job descriptions, standards of performance and performance evaluation instruments
• Conduct presentations and training.
• Ensure that organization-wide talent management and company initiatives are focused and aligned on improving operational and program efficiencies and effectiveness
• Serve as a business partner with hiring managers to develop effective sourcing and recruitment strategies that result in client satisfaction.
• Develop effective relationships within the organization and the hiring community to have influence and impact the recruiting process and hiring.

Requirements

• Bachelor degree in HR equivalent
• 1-3 years of experience in similar role
• Superior verbal and written communication skills
• Proficient with Microsoft Office Suite or related software
• Excellent interpersonal, counseling, and negotiation skills