7 616 Trainee Manager jobs in Saudi Arabia

Responsible for data related process management and coordination across domains. Manage, implementation and maintenance of different analytics tools throughout the enterprise divisions. This includes Advanced Analytics Solutions, along with the associated implementation, maintenance, and training activities.

**Essential Responsibilities and Duties**:
2. Develops and maintains data related to business needs of the Organization and implement a Data Governance process management.
3. Collaborates with Data Modelers, Data Scientists and analyze requirements.
4. Participates in the creation and drive implementation plans for the data policies, rules, and standards.
5. Participates in identifying and proposing automated Data Governance solutions.
6. Supports execution of Data Governance standards through technology.

**Education**:
PhD, Master’s or Bachelor’s Degree in Computer Science, Informatics, or related discipline is required.

**Experience Required**:
Six (6) years with PhD, nine (9) years with Masters or eleven (11) years with Bachelors Degree of related experience including four (4) years in a managerial capacity is required.

**Other Requirements(Certificates)**:
Saudi National Only.

Manager, Program Management, Customer Experience and Business Trends

Transform Customer Experience at Scale: Lead a High-Impact Global Team Driving Innovative Insights

We're seeking a dynamic Program Management leader who will revolutionize how we understand and enhance customer journeys across Amazon's diverse business lines. In this pivotal role, you'll drive high impact programs, work with global teams, leverage data-driven strategies, and directly contribute to Amazon's mission of becoming Earth's Most Customer-Centric Company.

Key job responsibilities
•Develop Strategic Roadmaps: Collaborate with global Product and Customer Insights managers to design comprehensive annual study strategies
•Lead High-Performance Teams: Manage, motivate, and develop a team of associates, fostering a culture of excellence, trust, and continuous learning
•Drive Process Innovation: Implement continuous improvement methodologies, identify automation opportunities, and optimize team productivity
•Ensure Quality Excellence: Conduct rigorous performance audits, analyze data insights, and develop scalable solutions to enhance customer experience
•Global Stakeholder Engagement: Partner with international teams to understand requirements, deliver high-quality results, and maintain exceptional communication


A day in the life
Your day will be a blend of strategic leadership, cross-functional collaboration, and continuous innovation. You'll navigate complex global projects, engage with diverse teams across geographies, and transform raw data into actionable customer experience insights. From designing robust research methodologies to mentoring your team, every moment will be focused on driving meaningful improvements.

About the team
Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience globally. We are a team of builders that develop products, services, ideas and various ways of leveraging data to influence product and service offerings- for almost every business at Amazon-for every customer (e.g. Consumers, developers, sellers/brands, employees, investors, streamers, gamers.)

BASIC QUALIFICATIONS

- Program or project management experience.
- Cross-functional collaboration with technical and non-technical teams.
- Experience delivering complex, multi-dimensional projects.
- Proficiency in defining program requirements using data and metrics
- Demonstrated team management capabilities.

PREFERRED QUALIFICATIONS

- Experience implementing standardized, repeatable processes
- Expertise in data mining, management, and SQL query development
- Background in driving automation and process standardization
- Advanced understanding of cross-functional project dynamics

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

#J-18808-Ljbffr

Company Description

Zid is an e-commerce in a box - solution that any retailer can use to start their eRetail. Zid helps them to build their own eStores (with their own name and identity) and integrates them with the supply chain players to enable them to manage and with ease. All of that with affordable cost and decent quality.

Location: Riyadh, Saudi Arabia
Industry: Technology, Information and Internet
Company size: 250+ employees

**Job Description**:
Become a Zider Tech member and join this amazing company that is on top of the e-commerce game! Join a company that is not only growing but having fun while doing it. We are a human centric organization with huge growth plans and with a purpose to help more and more people with little or no digital experience to start their online business (e-commerce), move their offline to online or grow their offline businesses even more by having an online presence.

As a **_Program Management Lead_** you should be passionate for Project Management, Team organization, best practices, agility, governance practices, communication and enabling others to make their work more efficient! This role will report directly to the CTO and it will become with time the Chief of Staff.

**Qualifications**:
The right person will not only be able to demonstrate their proactive skills but also work with the rest of the team in leading the continuous evolution and improvement of our platform and our team.
- Work closely with the CTO to co-build processes that allow to create a process driven organization with a liquid approach (flexible not rigid).
- Manage the overall capacity, demand and define the best approach to assign the capacity of the technology team to the demand of the business considering time to market, quality, and business needs.
- Manage and centralize all projects information that are running in Zid.
- Regularly participate in key project meetings to ensure that there is a continues review of the progress, identify issues and report on those to ensure these are resolved in a timely manner and without reducing the impact on the delivery.
- Managing multiple projects simultaneously with the support and alignment of the product owners.
- Communicating on new releases that are done by the technology team regardless of the product that releases something to product.
- Work with teams to set milestones, communicate project statuses, and identify/address potential setbacks.
- Manage and own the metrics of delivery, including estimations, effort tracking, delivery costs, capacity, demand, among others.
- Tracking budgets for projects and ensuring an IT overview of the costs being spent.
- Co-build a governance for SDLC and delivery in technology.
- Serve as an leader for the team and overall culture, both internally and externally.
- Co-create an environment where people and technology thrive together to accomplish more than they could apart.
- Influence and facilitate the creation of long-term relationships which add value to Zid.

Additional Information
**Requirements**:

- A background in Software Development or Architecture is a plus.
- A strong organization skills and structure in the approach to solving problems.
- A minimum of 6+ years of experience as a program management or IT Governance for a startup or a fast growing business.
- Hands on solid knowledge and understanding of best practices in Software Development Cycle, Agile development (SAFE), and project/program management (PMI) and governance (ITIL).
- Facility the resource allocation process on each planning session that is done. Have the ability at times to lead the planning session.
- Strong knowledge on OKRs and KPIs. Ability to create, automate tracking and reporting on these.
- Strong knowledge on budget practices with more than 4 years of experience in managing cross-budget across all projects.

Company Description

Zid is an e-commerce in a box - solution that any retailer can use to start their eRetail. Zid helps them to build their own eStores (with their own name and identity) and integrates them with the supply chain players to enable them to manage and with ease. All of that with affordable cost and decent quality.

Location: Riyadh, Saudi Arabia
Industry: Technology, Information and Internet
Company size: 250+ employees

**Job Description**:
Become a Zider Tech member and join this amazing company that is on top of the e-commerce game! Join a company that is not only growing but having fun while doing it. We are a human centric organization with huge growth plans and with a purpose to help more and more people with little or no digital experience to start their online business (e-commerce), move their offline to online or grow their offline businesses even more by having an online presence.

As a **_Program Management Lead_** you should be passionate for Project Management, Team organization, best practices, agility, governance practices, communication and enabling others to make their work more efficient! This role will report directly to the CTO and it will become with time the Chief of Staff.

**Qualifications**:
The right person will not only be able to demonstrate their proactive skills but also work with the rest of the team in leading the continuous evolution and improvement of our platform and our team.
- Work closely with the CTO to co-build processes that allow to create a process driven organization with a liquid approach (flexible not rigid).
- Manage the overall capacity, demand and define the best approach to assign the capacity of the technology team to the demand of the business considering time to market, quality, and business needs.
- Manage and centralize all projects information that are running in Zid.
- Regularly participate in key project meetings to ensure that there is a continues review of the progress, identify issues and report on those to ensure these are resolved in a timely manner and without reducing the impact on the delivery.
- Managing multiple projects simultaneously with the support and alignment of the product owners.
- Communicating on new releases that are done by the technology team regardless of the product that releases something to product.
- Work with teams to set milestones, communicate project statuses, and identify/address potential setbacks.
- Manage and own the metrics of delivery, including estimations, effort tracking, delivery costs, capacity, demand, among others.
- Tracking budgets for projects and ensuring an IT overview of the costs being spent.
- Co-build a governance for SDLC and delivery in technology.
- Serve as an leader for the team and overall culture, both internally and externally.
- Co-create an environment where people and technology thrive together to accomplish more than they could apart.
- Influence and facilitate the creation of long-term relationships which add value to Zid.

Additional Information
**Requirements**:

- A background in Software Development or Architecture is a plus.
- A strong organization skills and structure in the approach to solving problems.
- A minimum of 6+ years of experience as a program management or IT Governance for a startup or a fast growing business.
- Hands on solid knowledge and understanding of best practices in Software Development Cycle, Agile development (SAFE), and project/program management (PMI) and governance (ITIL).
- Facility the resource allocation process on each planning session that is done. Have the ability at times to lead the planning session.
- Strong knowledge on OKRs and KPIs. Ability to create, automate tracking and reporting on these.
- Strong knowledge on budget practices with more than 4 years of experience in managing cross-budget across all projects.

**Minimum Clearance Required to Start**:
Not Applicable/None

Ready to take your engineering and management experience to the next level to work on complex construction problems that will have a huge impact on the local community? Parsons is now hiring a Senior Program Director who can lead a team of professionals overseeing every phase of large scale projects or programs.

Parsons’ extensive experience in this field, combined with your significant management and technical experience, will propel your career forward with opportunity for advancement with top performance. We need our Senior Program Director to be versatile as well as have exceptional communication, analytical and management skills. In this role you plan, direct, supervise, and control the execution of all business, technical, fiscal, and administrative functions of the assigned project. You will assign responsibility for executing project plans to key stakeholders after careful assessment of how to utilize their qualifications and strengths. We need our Program Directors to provide input to performance reviews and development plans for subordinates. Field responsibilities may include labor relations, local procurement and payroll operations, etc., if required

**Responsibilities**:
Acts as the Company representative with the client and selected subcontractors during the program execution.
Negotiates changes to the scope of work with the client and key subcontractors.
Collaborates with Business Development to market and secure additional work with client.
Responsible for following up on instructions and commitments associated with the project.
Participates in negotiations with regulatory agencies and in public meetings in support of clients.
Oversees establishment of Project Execution Plan, Health and Safety Plan, Quality Assurance/Quality Control Plan, and other documents as required.
Establishes the program requirements for all areas of the project, and monitors the draft and final deliverables for adherence t o these criteria.
Responsible for the development and distribution of a one to two page description of the project to all members of the project team for reference.
Provides direction and management for every phase of significant projects or programs to assure on schedule completion within or below budget and in accordance with contractual obligations. Must be capable of managing a project or program valued over to $1 billion in total installed cost.
Mobilizes company resources, through liaison with support departments, other offices, or subsidiaries, to create project teams capable of completing effective, quality work.
Discusses the qualifications required of the key project positions in specific detail with the profit center and department managers.
Collaborates with the office facilities staff to address project space requirements.
Works with other managers, project engineers, and discipline leads to develop budgets, schedules, and plans for the various elements of a project.
Ensures that the project meets or exceeds goals established in these plans.
Works with the key project individual to devise and execute actions plans to rectify potential cost overruns or delays, or to accommodate significant changes to the scope of work. Advises the client and company management of any such changes.
The Project Manager is specifically responsible for maintaining current and timely change orders.
Monitors and reports to management on the progress of all project activity within the program, including significant milestones, and any conditions, which would affect project cost or schedule.
Establishes weekly meeting to review project status and formulate action items.
Performs other responsibilities associated with this position as may be appropriate.

Qualifications:
Bachelor's degree in Engineering (or related field) (pus MBA MSc preferred)
25+ years of related work experience, including supervisory/managerial experience
Significant managerial experience of a large group of Engineers, Designers, and technical support personnel
Professional Engineer registration with active membership in a professional engineering society may be required. PMP or similar is also preferred
Proven ability for managing a large group of engineering/technical personnel
Prior experience must include significant project management or construction management assignments at the Program Director level.
Experience should also include operations management of personnel and facilities.
Relocation to the job site may be required.
Directing work involving complex technical situations
Excellent written and oral communications skills
Thorough knowledge of industry practices and regulations are required Must also possess a thorough knowledge of current technology and t he capabilities and efficiencies of specific engineering software for use in completing engineering assignments.

Join to apply for the Manager, Product Manager role at Canonical

1 day ago Be among the first 25 applicants

Join to apply for the Manager, Product Manager role at Canonical

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder led, profitable and growing.

Canonical's product management team are technologists who have a passion for delivering products and solutions that help shape market demands while elevating open source software everywhere. This is a general application track for the product management positions at Canonical, across all levels of team leads. As a manager, you will lead a team of product managers, mentoring them to ensure their success while driving alignment with company goals. You will set a clear vision, prioritize work effectively, and ensure the team delivers high-quality products that meet business and user needs. Apply here if you excel at leadership, communication, and technical vision, and believe you can drive product strategy for the business needs of tomorrow. During the interview process we will identify specific software products which would be a good fit for your interests.

We believe that open source is transforming the way that enterprises solve their business needs. Although open source has been around for thirty years, it is only now fundamental to every corner of the software landscape. Going forward we believe open source will have an even bigger impact as it moves into specialised vertical markets. Our goal is to make open source easier, more reliable and more secure for deployment and development. We strive to be the provider of 'most software to most companies', starting with Ubuntu but expanding to cover every class of application on every class of compute. To deliver on that ambition, we select product managers for their intellect and strong drive to advance the open source community. Together, we aim to improve open source quality, outreach, and impact. Our product managers set the vision and the direction to ensure teams deliver the right products in the right markets at the right time. They push the boundaries of the technology landscape to identify and deliver products into new and existing market opportunities.

Our product managers are technology professionals with a software engineering background who strive to become business executives and entrepreneurs. We discuss strategy, plan product development, drive engagement, and promote the open source way. We oversee the entire product lifecycle from conception to delivery, blending technical expertise, strategic thinking, analytics, project management skills and effective communication to ensure products meet both user needs and business objectives.

We have open product manager roles across a wide range of product domains, including:

• Ubuntu Platform - Our Ubuntu experience on Desktop, Server, Windows (WSL), Multipass, Gaming, Enterprise, & Hardware Enablement
• Ubuntu Pro Services - Our key commercial offerings Ubuntu Pro, Compliance, Standards, Security Engineering, and Managed Services on cloud and on prem
• IoT - Ubuntu on embedded devices and/or edge servers, device management, and robotics
• Cloud - Ubuntu in public and private clouds, promoting automation frameworks, and including technologies such as Kubernetes, MAAS, and LXD
• Telco - Open source for Telco's including technologies and standards related to Core Network, RAN/vRAN, SoNIC, DENT, and SmartNICs
• Finance - Open source solutions for financial institutions including trading platforms, blockchain technologies, regulatory compliance, and AI-driven analytics
• Automotive - Open source solutions for autonomous driving, in-vehicle infotainment, connected vehicles, and compliance with automotive industry standards such as ISO 26262 and ISO 21434
• Application Management - Open source solutions in the enterprise including Observability, IAM, App Stores and technologies such Grafana, GitOps, and Juju Charms
  
  

If your domain of expertise isn't listed above, yet you feel it's relevant to Canonical, then feel free to apply anyway. We will route you to the most suitable team.

Location: These roles are home based in the EMEA time zone.

This role entails

• Lead the product development lifecycle, reviewing the priorities and goals for your product
• Collaborate with cross-functional teams such as engineering, design, marketing, and sales
• Address common challenges across projects, align on priorities, enable informed decisions, and keep business execution on track
• Conduct market research, analyse industry trends, and gather customer feedback to identify opportunities
• Communicate your product vision, status updates, and key decisions to ensure alignment and manage expectations
• Conduct usability testing, analyse user feedback, and iterate on the product to improve the user experience
• Collaborate with marketing, sales, and support teams to develop go-to-market strategies, create product documentation, and provide training
• Contribute to the success of our sales team in winning new opportunities, reviewing customer feedback and participating in customer meetings
• Guide and mentor a team of product managers, helping them grow in their roles and succeed in their projects
• Oversee the work of multiple product lines, ensuring consistency in strategy and execution across your team
• Facilitate collaboration and resolve conflicts within your team and across other departments
  
  

What we are looking for in you

• Exceptional academic results at high school and university
• Understanding of Linux and the wider open source software community
• Understanding of computer architecture, application development, datacenters, cloud or devices
• Passion to write about technologies and the tech landscape
• A strong work ethic, and personal interests aligned with the open source movement
• Curiosity, and the habit of continuous learning
• A strong sense of ownership
• Problem solving and the ability to innovate
• Outstanding communications skills in English, both verbal and written
• For more senior positions, product management experience in the software industry
• Proven experience in managing and mentoring product managers or cross-functional teams
• Ability to manage multiple projects or product lines while maintaining focus on key priorities
• Demonstrated leadership in aligning diverse teams and driving consensus around product strategies
• Willingness to travel internationally up to 4 times a year for company events up to two weeks long
  
  

Additional Skills That We Value

• Familiarity with a particular verticals (e.g. Telco, Finance, Industrial, Automotive)
• Familiarity with the technology ecosystem including Silicon, IHV, ISV, ODM/OEMs, cloud service providers and channel
• Familiarity with cloud native technologies such as Kubernetes, Docker containers & Snaps
• Familiarity with embedded and connected device technology and ecosystems
• Experience in managing distributed teams across different time zones
• Demonstrated ability to foster collaboration and innovation in team settings
  
  

What we offer colleagues

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Program
• Opportunity to travel to new locations to meet colleagues
• Priority Pass, and travel upgrades for long haul company events
  
  

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Product Management and Marketing
• Industries Software Development

Referrals increase your chances of interviewing at Canonical by 2x

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Join to apply for the Manager, Product Manager role at Canonical

3 days ago Be among the first 25 applicants

Join to apply for the Manager, Product Manager role at Canonical

Get AI-powered advice on this job and more exclusive features.

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder led, profitable and growing.

Canonical's product management team are technologists who have a passion for delivering products and solutions that help shape market demands while elevating open source software everywhere. This is a general application track for the product management positions at Canonical, across all levels of team leads. As a manager, you will lead a team of product managers, mentoring them to ensure their success while driving alignment with company goals. You will set a clear vision, prioritize work effectively, and ensure the team delivers high-quality products that meet business and user needs. Apply here if you excel at leadership, communication, and technical vision, and believe you can drive product strategy for the business needs of tomorrow. During the interview process we will identify specific software products which would be a good fit for your interests.

We believe that open source is transforming the way that enterprises solve their business needs. Although open source has been around for thirty years, it is only now fundamental to every corner of the software landscape. Going forward we believe open source will have an even bigger impact as it moves into specialised vertical markets. Our goal is to make open source easier, more reliable and more secure for deployment and development. We strive to be the provider of 'most software to most companies', starting with Ubuntu but expanding to cover every class of application on every class of compute. To deliver on that ambition, we select product managers for their intellect and strong drive to advance the open source community. Together, we aim to improve open source quality, outreach, and impact. Our product managers set the vision and the direction to ensure teams deliver the right products in the right markets at the right time. They push the boundaries of the technology landscape to identify and deliver products into new and existing market opportunities.

Our product managers are technology professionals with a software engineering background who strive to become business executives and entrepreneurs. We discuss strategy, plan product development, drive engagement, and promote the open source way. We oversee the entire product lifecycle from conception to delivery, blending technical expertise, strategic thinking, analytics, project management skills and effective communication to ensure products meet both user needs and business objectives.

We have open product manager roles across a wide range of product domains, including:

• Ubuntu Platform - Our Ubuntu experience on Desktop, Server, Windows (WSL), Multipass, Gaming, Enterprise, & Hardware Enablement
• Ubuntu Pro Services - Our key commercial offerings Ubuntu Pro, Compliance, Standards, Security Engineering, and Managed Services on cloud and on prem
• IoT - Ubuntu on embedded devices and/or edge servers, device management, and robotics
• Cloud - Ubuntu in public and private clouds, promoting automation frameworks, and including technologies such as Kubernetes, MAAS, and LXD
• Telco - Open source for Telco's including technologies and standards related to Core Network, RAN/vRAN, SoNIC, DENT, and SmartNICs
• Finance - Open source solutions for financial institutions including trading platforms, blockchain technologies, regulatory compliance, and AI-driven analytics
• Automotive - Open source solutions for autonomous driving, in-vehicle infotainment, connected vehicles, and compliance with automotive industry standards such as ISO 26262 and ISO 21434
• Application Management - Open source solutions in the enterprise including Observability, IAM, App Stores and technologies such Grafana, GitOps, and Juju Charms
  
  

If your domain of expertise isn't listed above, yet you feel it's relevant to Canonical, then feel free to apply anyway. We will route you to the most suitable team.

Location: These roles are home based in the EMEA time zone.

This role entails

• Lead the product development lifecycle, reviewing the priorities and goals for your product
• Collaborate with cross-functional teams such as engineering, design, marketing, and sales
• Address common challenges across projects, align on priorities, enable informed decisions, and keep business execution on track
• Conduct market research, analyse industry trends, and gather customer feedback to identify opportunities
• Communicate your product vision, status updates, and key decisions to ensure alignment and manage expectations
• Conduct usability testing, analyse user feedback, and iterate on the product to improve the user experience
• Collaborate with marketing, sales, and support teams to develop go-to-market strategies, create product documentation, and provide training
• Contribute to the success of our sales team in winning new opportunities, reviewing customer feedback and participating in customer meetings
• Guide and mentor a team of product managers, helping them grow in their roles and succeed in their projects
• Oversee the work of multiple product lines, ensuring consistency in strategy and execution across your team
• Facilitate collaboration and resolve conflicts within your team and across other departments
  
  

What we are looking for in you

• Exceptional academic results at high school and university
• Understanding of Linux and the wider open source software community
• Understanding of computer architecture, application development, datacenters, cloud or devices
• Passion to write about technologies and the tech landscape
• A strong work ethic, and personal interests aligned with the open source movement
• Curiosity, and the habit of continuous learning
• A strong sense of ownership
• Problem solving and the ability to innovate
• Outstanding communications skills in English, both verbal and written
• For more senior positions, product management experience in the software industry
• Proven experience in managing and mentoring product managers or cross-functional teams
• Ability to manage multiple projects or product lines while maintaining focus on key priorities
• Demonstrated leadership in aligning diverse teams and driving consensus around product strategies
• Willingness to travel internationally up to 4 times a year for company events up to two weeks long
  
  

Additional Skills That We Value

• Familiarity with a particular verticals (e.g. Telco, Finance, Industrial, Automotive)
• Familiarity with the technology ecosystem including Silicon, IHV, ISV, ODM/OEMs, cloud service providers and channel
• Familiarity with cloud native technologies such as Kubernetes, Docker containers & Snaps
• Familiarity with embedded and connected device technology and ecosystems
• Experience in managing distributed teams across different time zones
• Demonstrated ability to foster collaboration and innovation in team settings
  
  

What we offer colleagues

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Program
• Opportunity to travel to new locations to meet colleagues
• Priority Pass, and travel upgrades for long haul company events
  
  

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Product Management and Marketing
• Industries Software Development

Referrals increase your chances of interviewing at Canonical by 2x

Sign in to set job alerts for “Product Manager” roles. Marketing Manager - ERP & Digital Solutions Technical Manager - Automotive and Industrial Revenue Accounting Manager - Software Industry, IFRS 15, NetSuite

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Join to apply for the Graduate Customer Success Manager role at Canonical

Get AI-powered advice on this job and more exclusive features.

The role of a Customer Success Manager at Canonical

Customer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services, and support expansion within existing accounts. Customer Success Managers (CSMs) are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical's vast offering. They understand their customer's objectives and activate internal and external capabilities to address pain points, align expectations, and help draw and deliver on an appropriate collaboration roadmap.

We are growing our Customer Success team to continue offering thoughtful, smart, and precise interactions across our product portfolio, from Ubuntu to open source infrastructure and applications.

This role is a foundational position within the CSM organization. Although the primary focus will be on the Tech segment, including store customers, you will also manage a portfolio of accounts. Ubuntu is chosen by thousands of new users each month. Our responsibility is to ensure the best user experience through problem-solving, onboarding, enablement, and value realization, leading to customer success. You will collaborate with other teams, participate in campaign efforts, connect with diverse users of Canonical products, and identify future champions.

Location: This role will be based remotely worldwide.

What your day will look like

• Supporting customers by resolving ticket requests.
• Enriching documentation on problem solving, Q&A, onboarding materials.
• Driving campaigns targeting multiple customers through digital touchpoints and activities.
• Identifying high potential and high risk customers from newly onboarded users or clients.
• Onboarding new customers and introducing them to our products and support processes, including Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications, and more.
• Collaborating with Sales and Support to develop and deliver engagement plans aligned with customer objectives.
• Engaging with your customer portfolio to identify risks.
• Collecting customer feedback and formatting it for review by the product team.

What we are looking for in you

• Customer-facing experience.
• An empathetic individual with a natural drive to help others.
• Passion for technology, infrastructure, and Ubuntu in particular.
• Excellent presentation skills.
• Strong organizational skills, with the ability to structure and update documentation regularly.
• A team player capable of interacting with all departments internally.

Additional skills that you might also bring

• Proficiency in languages such as Japanese, Korean, Spanish, Portuguese, German, French, or Italian, in addition to excellent English skills.

What we offer you

We consider geographical location, experience, and performance in shaping compensation worldwide. Compensation is reviewed annually, with additional benefits reflecting our values and global fairness. Benefits include:

• Distributed work environment with biannual in-person team sprints — we've been remote since 2004.
• Personal learning and development budget of USD 2,000 per year.
• Annual compensation review.
• Recognition rewards.
• Annual holiday leave.
• Maternity and paternity leave.
• Employee Assistance Programme.
• Opportunities to travel and meet colleagues.
• Travel upgrades for company events.

About Canonical

Canonical is a pioneering tech company leading the open source movement. As the publisher of Ubuntu, a major open source platform for AI, IoT, and cloud, we are changing the world daily. We recruit globally and uphold high standards of excellence. Since 2004, we've been a remote-first organization, encouraging innovative thinking, continuous learning, and skill development. Join us to gain a unique perspective on 21st-century digital business.

Canonical is an equal opportunity employer

We promote a workplace free from discrimination. Diversity in experience, perspectives, and backgrounds enriches our environment and our products. We welcome applications from all identities and backgrounds for fair consideration.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Software Development

Referrals increase your chances of interviewing at Canonical by 2x

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The role of a Customer Success Manager at Canonical

Customer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical's vast offering. Through a clear understanding of their customer's objectives, the CSM can activate a large range of internal and external capabilities to alleviate any pain point, align expectations, as well as help draw and deliver on an appropriate collaboration roadmap.

We are growing our Customer Success team to continue offering thoughtful, smart, precise interactions across our product portfolio, from Ubuntu to open source infrastructure and applications.

This role is a first step in the CSM organisation. Although you will primarily focus on the Tech segment, including the store customers, you will also have a portfolio assigned. Ubuntu is chosen by thousands of new users every month. Our responsibility is to ensure the best user experience for them through problem-solving, onboarding, enablement and value realisation all the way to success. Collaborating with other teams and participating in campaign efforts, you will connect with a diverse set of users of Canonical products and identify our future champions.

Location: This role will be based remotely worldwide.

What your day will look like

• A strong focus on supporting customers by finding solutions to ticket requests.
• Enrich documentation about problem solving, Q&A, onboarding materials.
• Drive campaigns targeting multiple customers through digital touch-points and activities.
• Identify high potential as well as high risk customers from newly onboarded users or customers
• Onboard new customers and introduce them to our products and support processes. Products include: Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more.
• Collaborate with Sales and Support in developing and delivering engagement plans that fulfill the customer's objectives.
• Engage with your portfolio of customers to ensure risk identification
• Collect feedback from customers and format them for review by the product team
  
  

What we are looking for in you

• Customer-facing experience
• An empathetic individual with a natural drive to help others
• Passion for technology, infrastructure and Ubuntu in particular is a must
• Excellent presentation skills
• Strong organisational skills, ability to structure and constantly update documentation
• A team player capable of interacting with all departments internally
  
  

Additional skills that you might also bring

• We at the Customer Success team strongly appreciate various languages! Therefore, if you possess proficiency (both written and spoken) in Japanese, Korean, Spanish, Portuguese, German, French, or Italian, alongside an excellent command of English, please inform us!
  
  

What we offer you

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

• Distributed work environment with twice-yearly team sprints in person - we've been working remotely since 2004!
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues from your team and others
• Priority Pass for travel and travel upgrades for long haul company events
  
  

About Canonical

Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do.

Canonical has been a remote-first company since its inception in 2004. Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries Software Development

Referrals increase your chances of interviewing at Canonical by 2x

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