75 The Ritz Carlton jobs in Saudi Arabia
General Manager-ritz Carlton Jeddah
Posted today
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Job Description
**Job Category** Property Leadership
**Location** The Ritz-Carlton Jeddah, Al Hamra District, Southern Corniche, Jeddah, Saudi Arabia, Saudi Arabia VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Management
**About the property**
Along Saudi Arabia’s western coast overlooking the Red Sea, The Ritz-Carlton, Jeddah carries on the tradition of this former palace by welcoming guests with attentive service and luxurious amenities. Addressing the wishes of both international and regional travelers, the hotel offers sea-view guest rooms and suites; restaurants highlighting local and global cuisines; a gentlemen’s spa and the city’s largest convention space.
**About the position**
The General Manager functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment to both Marriott International and property ownership. Verifies implementation of service strategy and initiatives with the objective of meeting or exceeding guest expectations, increased profit and market share. Holds property leadership team accountable for strategy execution, and guides their individual professional development. The position verifies that sales engines are leveraged and initiates independent and proactive sales activities, when appropriate, to generate demand. Verifies that the objectives and goals of Marriott and property owners work together to achieve brand positioning and success. Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results. The position is actively involved in the local community and builds strong relationships with local officials, businesses, and customers.
**CANDIDATE PROFILE**
**Education and Experience**
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years’ experience in the management operations, sales and marketing, finance and accounting, or related professional area.
OR
- 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years’ experience in the management operations, sales and marketing, finance and accounting, or related professional area.
**Preferred**:
- General Manager experience in Luxury property.
- Brand experience an adavantage.
- Middle East experience preferred.
- Ability and willingness to work flexible hours including weekends, holidays and late nights.
- Property industry work experience, demonstrating progressive career growth and a pattern of exceptional performance.
**JOB SPECIFIC TASKS**
**Business Strategy Development**
Stays current with industry trends and monitors strengths and weakness of competition; explores new business opportunities; develops business plans designed to maximize property customer satisfaction, profitability, and market share; ensures property business plans are aligned with the hotel’s business strategies; translates Marriott global strategic plan into one that can be executed on property.
**Business Strategy Execution**
Executes business plans designed to maximize property customer satisfaction, profitability, and market share; ensures that property business plans and employees are aligned with business strategies; holds property leadership team accountable for successful delivery of business plans; experiments with new ideas and takes calculated risks to improve guest satisfaction and profitability; evaluates the success of property business strategies to inform future business plan enhancements; continually ensures business plans and actions have a positive impact on property performance.
**Sales and Marketing**
Works closely with Sales and Marketing team to develop revenue generating strategies for property; identifies new business leads, develops tailored sales approach, and actively pursues leads with Sales and Marketing team; validates that sales and marketing strategy is aligned with brand strategy and is effectively executed against established goals; verifies that property leaders understand and leverage Marriott demand engines to full potential; augments guest preference for property through booking ease and quality interactions with sales force.
**Talent Management and Organizational Capability**
Creates a cohesive and high-performance Executive Committee that continuously strives for positive results and improvement; coaches Executive Committee by providing specific feedback and holds them accountable for performance; creates learning and development opportunities for employees; creates and effectively executes development plans for both direct reports based on their individual strengths, development needs, and career aspirations; ensures all man
Guest Services Associate (Saudi Only)
Posted today
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Job Description
**Job Category** Rooms & Guest Services Operations
**Location** Sheraton Dammam Hotel & Convention Centre, 1st Street, Dammam, Saudi Arabia, Saudi Arabia VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
***
Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
- When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experiences, we encourage you to explore your next career opportunity with Sheraton.
Assistant Manager - Guest Services & Entry Operations
Posted 15 days ago
Job Viewed
Job Description
Assistant Manager - Guest Services & Entry Operations will oversee the seamless integration of guest services and entry operations, ensuring an outstanding guest experience from arrival to departure. This role will be responsible for supervising all aspects of ticketing, access control, guest inquiries, complaint resolution, lost & found, VIP experiences, membership programs, and overall guest satisfaction.
High school diploma or equivalent required.
Additional certification or training in hospitality, operations, or customer service is preferred.
3-5+ years of experience in a leadership or supervisory role, in entry operations, or customer service, within the hospitality or entertainment industry.
#J-18808-LjbffrAssistant Manager - Guest Services & Entry Operations
Posted 20 days ago
Job Viewed
Job Description
Assistant Manager - Guest Services & Entry Operations will oversee the seamless integration of guest services and entry operations, ensuring an outstanding guest experience from arrival to departure. This role will be responsible for supervising all aspects of ticketing, access control, guest inquiries, complaint resolution, lost & found, VIP experiences, membership programs, and overall guest satisfaction.
Requirements- High school diploma or equivalent required.
- Additional certification or training in hospitality, operations, or customer service is preferred.
- 3-5+ years of experience in a leadership or supervisory role, in entry operations, or customer service, within the hospitality or entertainment industry.
Mid-Senior level
Employment typeFull-time
Job functionOther
IndustriesIT Services and IT Consulting
This job posting appears to be active, with no clear indication of expiration.
#J-18808-LjbffrGuest Services Manager - Four Seasons Resort and Residences AMAALA at Triple Bay
Posted 12 days ago
Job Viewed
Job Description
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
AMAALA is situated along Saudi Arabia’s northwest coast and is home to some of the most diverse natural environments. Marking a new chapter for comprehensive wellness tourism, Four Seasons Resort and Residences AMAALA at Triple Bay will feature 220 keys comprising of rooms and suites, as well as villas with their own private pools, and 26 branded residential villas, all thoughtfully designed to offer breathtaking bay and sea views. The resort will include a luxury spa nestled within its garden of tranquility and inspiration featuring a sculptured waterfall. The Organic Spa Garden will be a focal point and treatment experience set to stimulate the senses, offering extensive therapeutic remedies including halotherapy, cryotherapy, and advanced skin therapies. For fitness enthusiasts, the property will offer a bespoke collaboration with fitness trainer Harley Pasternak to seamlessly merge high-performance training with the limitless potential of Triple Bay’s 300 hectares (741 acres) of untouched hills, wadis, and beaches. The pristine terrain includes trails perfect for canyoning and exploring the rugged cliffs and valleys. Guests and residents can also take part in an array of guided hikes, mountain biking, and equestrian bridle trails, or work on their game at the spectacular 27-hole oceanfront golf course.
About the Role
We are looking for a welcoming and service-oriented Guest Services Manager to join the opening team at Four Seasons Resort and Residences AMAALA at Triple Bay . Reporting to the Assistant Director of Rooms , you will lead the Guest Services operations—including Bell Services, Valet, and Lobby Ambassadors—ensuring a smooth arrival and departure experience while delivering the legendary Four Seasons service at every step of the guest journey.
What You Will Do
- Oversee daily Guest Services operations, including luggage handling, valet parking, arrivals, departures, and lobby presence.
- Lead, schedule, and develop the Guest Services team, ensuring high levels of performance, grooming, and guest interaction.
- Personally welcome VIP guests and provide assistance with transportation, activities, and other personalized needs.
- Coordinate closely with Front Office, Concierge, and housekeeping teams to ensure smooth communication and service delivery.
- Ensure guest preferences and Core profiles are maintained and used to elevate the experience.
- Handle guest requests and concerns promptly, efficiently, and with genuine care.
- Manage inventory and maintenance of trolleys, vehicles, radios, and guest assistance tools.
- Support pre-opening training, team hiring, and operational readiness.
What You Bring
- A minimum of 3–5 years of experience in guest services or front office , with 2 years in a supervisory or managerial role , preferably in a luxury resort or hotel.
- Excellent communication and leadership skills with a hands-on, guest-first approach.
- Strong organizational and problem-solving abilities.
- Proficiency in using PMS systems like Opera and familiarity with Core guest profile systems is preferred.
- Fluency in English is required.
What We Offer
- Competitive salary in a tax-free environment.
- Housing and transportation.
- 30 days of vacation plus public holidays.
- Paid tickets.
- Complimentary meals and uniform cleaning.
- Medical and life insurance.
- Employee Assistance Program and worldwide complimentary room nights.
- Opportunities for growth and development.
- Additional family benefits.
Schedule & Hours
This is a full-time role.
Localization
Supporting the Saudi nationalization scheme , we are looking forward to connecting with Saudi nationals who are passionate about luxury hospitality and creating warm first impressions.
Guest Services Assistant Manager – Four Seasons Resort and Residences Red Sea, Saudi Arabia
Posted today
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Job Description
Join to apply for the Guest Services Assistant Manager – Four Seasons Resort and Residences Red Sea, Saudi Arabia role at Four Seasons Hotels & Resorts, Saudi Arabia
Guest Services Assistant Manager – Four Seasons Resort and Residences Red Sea, Saudi ArabiaJoin to apply for the Guest Services Assistant Manager – Four Seasons Resort and Residences Red Sea, Saudi Arabia role at Four Seasons Hotels & Resorts, Saudi Arabia
Get AI-powered advice on this job and more exclusive features.
About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Soon to be one of the region’s foremost luxury beachside destinations, The Red Sea will comprise of the idyllic natural islands and lagoons across 200 kms of coastline along the western coast of the Kingdom of Saudi Arabia, between the cities of Umluj and Al Wajh. The new Four Seasons Resort will be located on Shura Island, the hub of the development and home to a yacht marina, leisure and lifestyle facilities, retail offerings, 18-hole golf course and more. The Red Sea destination is being built with sustainable practices and tourism at its core, with the masterplan being informed by an impressive marine spatial planning simulation to model the environmental impact of development and operations to minimize over-tourism while providing guests with an exceptional travel and lifestyle experience. The destination will also rely on renewable energy and will only develop a small portion of the islands with expansive dedicated conservation zones. The new Four Seasons Resort will offer approximately 149 rooms and suites, all with uninterrupted views over white sand beaches and crystal-clear waters. The property will also feature six restaurant and lounge outlets, meeting and events spaces, a marine discovery centre, Kids for All Seasons space and much more. Whether looking for rest and relaxation or sport and water activities, there will be something for everyone, including a full-service spa with a hammam, tennis courts, three outdoor pools with cabanas, and two separate beaches for families and adults perfect for soaking in the sun or diving down to explore the coral reefs.
What You Will Do
- Oversee all aspects of Guest Services operations, including bell desk, doormen, valet, and airport arrivals/departures.
- Lead and support the Guest Services team in delivering intuitive, personalized service at every touchpoint.
- Ensure smooth coordination of guest transportation logistics and luggage handling.
- Assist in pre-opening activities including recruitment, training, SOP development, and service flow planning.
- Collaborate with Front Desk, Concierge, Residences, and Guest Experience teams to create seamless guest journeys.
- Manage daily scheduling, staff performance, and team motivation.
- Respond to guest feedback and complaints promptly and effectively, ensuring service recovery.
- Ensure proper handling and storage of guest belongings and compliance with safety standards.
- Support VIP and group arrivals with personalized coordination and elevated service.
- Experience in a supervisory or assistant manager role in Guest Services or Front Office at a luxury hotel or resort.
- Strong leadership, team development, and problem-solving skills.
- Excellent understanding of luxury guest expectations and service delivery.
- Pre-opening experience is an advantage.
- Fluency in English is required; Arabic is a strong asset.
- Local candidate for this role.
- Bachelor’s degree, preferably in Hospitality Management.
- Minimum of 2 years’ experience in a 5-star hotel or resort Guest Services or Front Office operations.
- In-depth knowledge of hotel systems, guest logistics, and service standards.
- Strong organizational skills and the ability to remain calm under pressure.
- Excellent communication skills, both verbal and written, in Arabic and English.
- Competitive salary in a tax-free environment.
- Housing and transportation.
- 30 days of vacation plus public holidays.
- Paid home leave tickets.
- Complimentary meals and uniform cleaning.
- Medical and life insurance.
- Employee Assistance Program and worldwide complimentary room nights.
- Opportunities for growth and development.
Full-time role. Seniority level
- Seniority level Not Applicable
- Employment type Full-time
- Job function Customer Service
- Industries Travel Arrangements and Hospitality
Referrals increase your chances of interviewing at Four Seasons Hotels & Resorts, Saudi Arabia by 2x
Sign in to set job alerts for “Assistant Guest Services Manager” roles. Guest Services Supervisor - Four Seasons Resort and Residences AMAALA at Triple Bay Assistant Manager - Guest Services & Entry Operations Guest Services Manager - Four Seasons Resort and Residences AMAALA at Triple Bay Assistant Front Office Manager - InterContinental Jeddah (Saudi Nationals only) Assistant Front Office Manager (Saudi Nationals Only)We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrGuest Services Assistant Manager - Four Seasons Resort and Residences Red Sea, Saudi Arabia
Posted today
Job Viewed
Job Description
Join to apply for the Guest Services Assistant Manager - Four Seasons Resort and Residences Red Sea, Saudi Arabia role at Four Seasons Hotels & Resorts, Saudi Arabia
Guest Services Assistant Manager - Four Seasons Resort and Residences Red Sea, Saudi ArabiaJoin to apply for the Guest Services Assistant Manager - Four Seasons Resort and Residences Red Sea, Saudi Arabia role at Four Seasons Hotels & Resorts, Saudi Arabia
Get AI-powered advice on this job and more exclusive features.
About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Soon to be one of the region's foremost luxury beachside destinations, The Red Sea will comprise of the idyllic natural islands and lagoons across 200 kms of coastline along the western coast of the Kingdom of Saudi Arabia, between the cities of Umluj and Al Wajh. The new Four Seasons Resort will be located on Shura Island, the hub of the development and home to a yacht marina, leisure and lifestyle facilities, retail offerings, 18-hole golf course and more. The Red Sea destination is being built with sustainable practices and tourism at its core, with the masterplan being informed by an impressive marine spatial planning simulation to model the environmental impact of development and operations to minimize over-tourism while providing guests with an exceptional travel and lifestyle experience. The destination will also rely on renewable energy and will only develop a small portion of the islands with expansive dedicated conservation zones. The new Four Seasons Resort will offer approximately 149 rooms and suites, all with uninterrupted views over white sand beaches and crystal-clear waters. The property will also feature six restaurant and lounge outlets, meeting and events spaces, a marine discovery centre, Kids for All Seasons space and much more. Whether looking for rest and relaxation or sport and water activities, there will be something for everyone, including a full-service spa with a hammam, tennis courts, three outdoor pools with cabanas, and two separate beaches for families and adults perfect for soaking in the sun or diving down to explore the coral reefs.
What You Will Do
- Oversee all aspects of Guest Services operations, including bell desk, doormen, valet, and airport arrivals/departures.
- Lead and support the Guest Services team in delivering intuitive, personalized service at every touchpoint.
- Ensure smooth coordination of guest transportation logistics and luggage handling.
- Assist in pre-opening activities including recruitment, training, SOP development, and service flow planning.
- Collaborate with Front Desk, Concierge, Residences, and Guest Experience teams to create seamless guest journeys.
- Manage daily scheduling, staff performance, and team motivation.
- Respond to guest feedback and complaints promptly and effectively, ensuring service recovery.
- Ensure proper handling and storage of guest belongings and compliance with safety standards.
- Support VIP and group arrivals with personalized coordination and elevated service.
- Experience in a supervisory or assistant manager role in Guest Services or Front Office at a luxury hotel or resort.
- Strong leadership, team development, and problem-solving skills.
- Excellent understanding of luxury guest expectations and service delivery.
- Pre-opening experience is an advantage.
- Fluency in English is required; Arabic is a strong asset.
- Local candidate for this role.
- Bachelor's degree, preferably in Hospitality Management.
- Minimum of 2 years' experience in a 5-star hotel or resort Guest Services or Front Office operations.
- In-depth knowledge of hotel systems, guest logistics, and service standards.
- Strong organizational skills and the ability to remain calm under pressure.
- Excellent communication skills, both verbal and written, in Arabic and English.
- Competitive salary in a tax-free environment.
- Housing and transportation.
- 30 days of vacation plus public holidays.
- Paid home leave tickets.
- Complimentary meals and uniform cleaning.
- Medical and life insurance.
- Employee Assistance Program and worldwide complimentary room nights.
- Opportunities for growth and development.
Full-time role. Seniority level
- Seniority level Not Applicable
- Employment type Full-time
- Job function Customer Service
- Industries Travel Arrangements and Hospitality
Referrals increase your chances of interviewing at Four Seasons Hotels & Resorts, Saudi Arabia by 2x
Sign in to set job alerts for "Assistant Guest Services Manager" roles. Guest Services Supervisor - Four Seasons Resort and Residences AMAALA at Triple Bay Assistant Manager - Guest Services & Entry Operations Guest Services Manager - Four Seasons Resort and Residences AMAALA at Triple Bay Assistant Front Office Manager - InterContinental Jeddah (Saudi Nationals only) Assistant Front Office Manager (Saudi Nationals Only)We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Spa Manager - 5-Star Boutique Luxury Hotel - KSA
Posted today
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Job Description
The Spa Manager will be responsible for overseeing the full operations of the spa and wellness facility, ensuring exceptional customer experiences through high-quality services, effective team management, and adherence to hygiene and safety standards. The role requires strategic planning, service innovation, and a commitment to delivering the best possible relaxation and wellness experiences.
Key Responsibilities :
Supervise and manage all daily operations of the spa including cleanliness, maintenance, and guest satisfaction.
Schedule spa facility usage to ensure smooth operation and peak efficiency.
Monitor and maintain the highest standards of service quality.
Prepare the annual budget in collaboration with the Rooms Division, and oversee cost control measures.
Analyze service revenues and take proactive actions to meet financial goals.
Introduce and update service offerings, based on guest preferences and industry trends.
Collaborate with health and wellness professionals for specialized services or private sessions.
Evaluate guest satisfaction regularly and adapt services based on feedback.
Lead the recruitment, training, and continuous development of spa staff.
Organize work shifts in line with guest demand and business peak times.
Work closely with the Marketing Department on promotions and guest engagement strategies.
Handle guest concerns or complaints to ensure complete satisfaction.
Develop internal promotions and exclusive offerings to increase footfall and loyalty.
Participate in executive meetings, providing insights on spa performance and improvement strategies.
Customer Service Executive
Posted 2 days ago
Job Viewed
Job Description
Jobs for Humanity is partnering with BLS International to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from all walks of life.
Company Name: BLS International
We are seeking a dedicated and empathetic Customer Service Executive to join our team. In this role, you will play a pivotal role in enhancing our customers' experiences by providing outstanding support, addressing their inquiries, and resolving their issues effectively. You are the front line of service and, thus, directly affect customer satisfaction and loyalty.
Job Purpose
The primary purpose of the Customer Service Executive is to deliver exceptional support to customers. You are expected to handle customer inquiries and issues promptly and effectively, facilitating a positive experience with our company's products and services. This includes using CRM technologies and your extensive product knowledge to ensure our customers have the accurate information they need.
Job Duties And Responsibilities
- Providing customer support via various channels (phone, email, live chat, etc.)
- Resolving customer issues in a timely and effective manner
- Ensuring customers have a positive experience with our products or services
- Communicating effectively and empathetically with customers
- Demonstrating problem solving skills and staying calm in difficult situations
- Using CRM software proficiently to manage customer interactions
- Keeping updated on the company's product portfolio and features
- Proven experience in customer support
- Strong issue resolution skills
- Ability to consistently provide a positive customer experience
- Excellent communication skills
- Good problem solving abilities
- Deep empathy and the capacity to remain calm in challenging situations
- Experience with CRM software
- Solid understanding of product specifications and features
Customer Service Officer
Posted 4 days ago
Job Viewed
Job Description
As the global leader in trusted technology services, empowering secure mobility for governments and citizens, VFS Global embraces technological innovation including Generative AI to support governments and diplomatic missions worldwide. The company manages non-judgmental and administrative tasks related to applications for visa, passport, and consular services for its governments, increasing productivity and enabling them to focus entirely on the critical task of assessment.
With a responsible approach to technology development, adoption and integration, the company prioritizes ethical practices and sustainability while serving as a trusted partner to69 governments.
Operating3616 Application Centresin158 countries, VFS Global has efficiently processed more than311 million applicationssince 2001 and over160.51 million biometric enrolmentssince 2007.
We are seeking a dedicated and customer-focused Customer Service Officer to join our team in Riyadh, Saudi Arabia. As a vital member of our organization, you will be responsible for providing exceptional support to our valued customers, ensuring their satisfaction, and maintaining our reputation for excellence.
- Serve as the primary point of contact for customer inquiries, concerns, and requests
- Respond promptly and professionally to customer communications via phone, email, and chat
- Analyze and resolve customer issues efficiently, escalating complex problems when necessary
- Maintain accurate records of customer interactions and transactions using CRM software
- Collaborate with cross-functional teams to ensure timely resolution of customer concerns
- Identify and communicate recurring customer issues to management for process improvement
- Provide product and service information to customers, assisting with selection and purchasing decisions
- Process orders, refunds, and exchanges in accordance with company policies
- Participate in ongoing training to stay updated on company products, services, and policies
- Contribute to a positive team environment by sharing best practices and supporting colleagues
- Bachelor's degree in Business Administration, Communications, or a related field
- Proven experience in customer service, preferably in a similar industry
- Fluency in English and Arabic, both written and spoken
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficiency in CRM software and Microsoft Office Suite
- Ability to multitask and work efficiently in a fast-paced environment
- Customer-oriented mindset with a friendly and empathetic approach
- Excellent time management and organizational skills
- Adaptability to changing priorities and ability to work under pressure
- Knowledge of industry-specific practices and trends (preferred)
- Commitment to continuous learning and professional development