136 Telephone Operator jobs in Saudi Arabia

Key Responsibilities:

Answer and direct incoming phone calls promptly and professionally.

Provide accurate information or direct inquiries to the appropriate department or individual.

Handle outgoing calls as requested by staff or management.

Maintain an updated internal directory of staff extensions and contact details.

Take messages when necessary and ensure they are delivered to the correct recipient.

Monitor and operate the switchboard or telephone console system.

Handle emergency and priority calls following company procedures.

Maintain logs of calls and messages as required.

Provide basic information about the organization, services, or location to callers.

Perform general administrative support tasks when call volume is low.

Qualifications & Skills:

High school diploma or equivalent.

Previous experience in a telephone operator, receptionist, or customer service role is an advantage.

Clear and professional verbal communication skills.

Courteous, patient, and helpful attitude.

Ability to manage multiple calls efficiently and remain calm under pressure.

Familiarity with phone systems, switchboards, or PBX systems.

Basic computer skills and ability to update call logs or internal directories.

Preferred Attributes:

Strong organizational and multitasking abilities.

Attention to detail and accuracy in message taking.

Dependability and punctuality.

Customer service orientation and a professional demeanor.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Job Description
Job Summary-

We are looking for a Telephone Operator to manage incoming and outgoing telephone calls in a professional and efficient manner. The ideal candidate will be responsible for greeting callers, transferring calls, providing information, taking messages, and scheduling appointments.

Job Responsibility-

• Answer and direct incoming calls in a polite and friendly manner
• Use a multi-line phone system to handle a high volume of calls
• Provide accurate information to callers and assist them with their inquiries
• Take detailed messages and ensure they are delivered promptly
• Schedule appointments and maintain calendars for staff members

Candidate Requirements-

• Proven experience as a Telephone Operator or similar role
• Excellent communication skills and a pleasant phone manner
• Proficient in using a multi-line phone system
• Strong attention to detail and accuracy
• Ability to work under pressure and handle a high volume of calls efficiently

Skills
Skills-

• Excellent communication skills
• Proficient in handling multiple phone lines
• Strong customer service skills
• Ability to remain calm under pressure
• Good listening skills
• Attention to detail
• Familiarity with telephone systems and software
• Multitasking abilities
• Problem-solving skills
• Polite and professional demeanor

Company Description

Elements Clinics is a premium and luxury aesthetic clinic specializing in dermatology, aesthetics, hair transplant, skincare, and laser treatments. We combine healthcare practices with beauty services to create a beauty regimen for patients, aiming to maintain a natural, refreshed, and healthy appearance. Our clinic is dedicated to providing top-notch services to ensure our clients look and feel their best.

Role Description

This is a full-time on-site role located in jeddah for a Receptionist. The Receptionist will be responsible for greeting and assisting clients, managing phone calls, scheduling appointments, and performing various clerical duties. The Receptionist will ensure excellent customer service and maintain a welcoming environment for all clients.

Qualifications

• Strong Phone Etiquette and Receptionist Duties skills
• Proficiency in Clerical Skills and Communication skills
• Exceptional Customer Service abilities
• Excellent organizational skills and attention to detail
• Ability to work effectively in a fast-paced environment
• Experience in the healthcare or beauty industry is a plus

Our office in Al Khobar is currently looking for a Call Center - Team Leader to maintain high levels of customer satisfaction by dealing with member/client enquiries in an effective and timely manner and too offer the highest possible level of service to all our clients thereby assisting in retaining existing business and improving our persistency levels by maintaining excellent productivity and accuracy.

Key Responsibilities:

• Team Leadership:
• Oversee daily operations and performance of the call center team.
• Conduct performance evaluations and coaching sessions.
• Customer Experience:
• Manage customer interactions across phone, webchat, and social media platforms.
• Resolve escalated issues and ensure customer satisfaction.
• Quality & Training:
• Design and implement quality assurance procedures.
• Develop and deliver training programs for new and existing staff.
• Reporting & Systems:
• Monitor KPIs and generate performance reports.
• Identify and implement IVR system enhancements.

Skills:

• Strong leadership and communication abilities.
• Proficiency in English and Arabic.
• Analytical mindset.

Qualification:

• Bachelors degree in business administration or a related field.
• 2–5 years of experience in a call center.

• To ensure complete understanding of the operation, brand philosophy of LAP and Al Ghalia as a whole

o To process all external and internal calls in a timely manner

• To perform all duties in accordance with the Standard Operating Policies and Procedures with the objective of maximising guest's satisfaction
• To prepare work area for opening, mid-shift, or closing in accordance with the company's standards

o To welcome, acknowledge and put guests at ease in a polite, efficient and friendly manner

o To get to know guests' preferences in order to satisfy their needs and build customer loyalty

o To have sufficient product knowledge to be able to give guest recommendations in a confident and competent manner

To enter telephone and in-store 'products reservations into LS System (the Business Unit's computer system); recording every detail and dispatching information to the designated o kitchen section

o To prepare the order's arrival list on a daily basis and distribute it (both in FOH and BOH)

o To update function sheets with order's amendments and inform the concerned sections

o To ensure that the workplace and surrounding areas are kept clean and organized at all time

o To comply with all the company's statutory and legal requirements for fire, licensing and food handling

o To make sure that all furniture, fixtures and equipment are operating safely and maintained as required

• To assist the SBU's operation in the immaculate upkeep throughout the Call Centre Room

o To encourage loyal and repeat business with a personable approach to your duties

• To report any discrepancies and/or operating issues to the MOD (equipment, connectivity etc.)
• To answer email guest enquiries in a timely manner
• To notify the MOD and/ or Chef of any special guest request
• To record all details related to customer's complaints (guest name, mobile number, complaint reason) and communicate it to the Assistant Call Centre Manager

o To report for duty punctually wearing the correct uniform and adhering to grooming standards and hygiene at all times

• To meet all timelines as required so as to ensure consistency in the service provided
• To inform guests about the SBU's policy (delivery minimum charge, planning bespoke cake orders etc.)

o To answer guests' requests on social media tools including Lilou Artisan Patisserie Whatsapp

Any other tasks as assigned by the Shop Manager and Assistant Call Centre Manager

o Proven experience as a Call Centre Agent for a large-sized organization (preferably from the Hospitality/ Retail Industry)

o Height Parameters: Ladies: 5'4" and Gentlemen: 5'6"

o Customer Management skills

o Ability to work both independently and in a team

o Personable and organized

o Ability to prioritize tasks

o Team-working skills: ability to work alone or as part of a team

o Self-motivated and detail oriented

o Customer Management skills

o Proficiency in MS Office and call centre equipment/ software programs

o Excellent interpersonal and communication skills

Ability to remain calm and courteous under pressure

Job Types: دوام كامل, دائم

Pay: ﷼4, ﷼5,000.00 per month

About WeBiz GCC:

At WeBiz GCC, we are a business start-up with an international outreach launching in Riyadh, committed to delivering products and services that empower our society members. We pride ourselves on a dynamic, collaborative, and results-driven environment where every team member contributes directly to our success.

Job Summary:

We are seeking a highly motivated and detail-oriented
Saudi Call Center Agent
to handle inbound and outbound calls, respond to customer inquiries, process service requests, and provide effective solutions. The role requires ensuring customer satisfaction, resolving complaints promptly, and adhering to company standards of service excellence.

Key Responsibilities:

• Customer Interaction: Answer inbound calls, make outbound calls when necessary, and respond to customer inquiries with professionalism.
• Service Requests: Process orders, requests, and transactions accurately in the system.
• Complaint Handling: Record, escalate, and resolve customer complaints in accordance with company policies.
• Communication: Provide accurate product/service information to customers.
• Data Management: Document interactions, update records, and maintain confidentiality of customer information.
• Performance Goals: Achieve individual and team KPIs including call quality, handling time, and customer satisfaction.
• Team Collaboration: Work closely with supervisors and colleagues to enhance service efficiency.
• Compliance: Adhere to company policies, quality standards, and regulatory requirements.

Qualifications:

• Diploma in a related field.
• communication skills in
  Arabic and English

.
- 1–3 years of experience in call center or customer service roles.
- Excellent communication and problem-solving skills.
- Proficiency in computer systems and CRM software.
- Ability to work under pressure and handle multiple tasks.
- Strong customer focus and professional attitude.