59 Technical Troubleshooting jobs in Saudi Arabia
Technical Support
Posted 1 day ago
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AI-Powered Cyberattacks: How to Detect, Prevent & Defend Against Intelligent Threats
Protecting the World’s Critical InfrastructureOPSWAT , a global leader in IT, OT , and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.
The Position
This position is at our front lines, actively coordinating between engineering, sales, and our customers. You will assist in supporting our catalog of cybersecurity products from troubleshooting issues for clients who have deployed our products to innovating exciting ways to help us always improve our products. Every day will have interesting new problems to solve across our entire technology stack - from hardware and software applications to managing client cases as the go-to expert. You should be excited to learn, teach, and collaborate! The goal is to ensure the smooth operations of a variety of channels aiming for maximum efficiency.
What You Will Be Doing
- Provides software application & technical support to clients for our product catalog.
- Consulting with the software development team, internal users, and clients to improve application performance.
- Documenting new processes and improving existing processes as they come up.
- Communicate with internal team and supporting teams as necessary.
- Provides SME Tier 1-2 support on OPSWAT catalog as they exist in client environments.
- Provides occasional presales and professional service/technical support as needed.
- Maintains case data in Salesforce and Jira.
- Reports bugs and flaws to the development team as discovered/encountered.
- Willing to provide and teach knowledge they have to their team. Willing to learn and grow with knowledge they may lack.
What We Need From You
- 3 to 5 years of experience (remotely and hands on) in overall troubleshooting of application and environment support including complex client environments.
- Understanding of networking and systems including OSI model, Purdue Model, RADIUS, Active Directory, Office 365, authentication protocols.
- Experience installing, configuring, troubleshooting, maintaining, and advising using GUI and CLI for Linux.
- Ability to multitask and react well under pressure in a constantly changing, fast-paced environment.
- Identifies and resolves problems in a timely manner.
- Strong analytical, organizational, customer service, and written/verbal communication skills with not only your immediate group, but with other internal and customer facing groups.
It Would Be Nice If You Had
- Experience installing, configuring, troubleshooting, maintaining, and advising using GUI and CLI for MacOS, Windows Server, Virtualization (VMWare, Hyper-V, Docker, other), Databases (Postgres, SQL, MySQL, other), Email Systems (Exchange, G Suite, other), Cloud (AWS, Azure, Google Cloud, other), Encryption methods (SSL, TLS, Bitlocker, other) Experience at a tier 2/3 support level.
- Experience with business or homegrown application support including utilizing and understanding API's (REST, other).
- Experience with cybersecurity tools and software.
- Experience imaging, configuring, troubleshooting, maintaining, and advising using GUI and CLI for firewalls, routers, switches, hubs, load balancers, servers, desktops, and SAN/NAS. Operation Technology (OT) experience is a plus.
OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.
Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.
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As set forth in OPSWAT’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.
If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:
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Related jobsCybersecurity Content Writer
Junior Technical Support Engineer (fresh graduate)
#J-18808-LjbffrTechnical Support Engineer
Posted 1 day ago
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Job Description
OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years, our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions worldwide, solidifying our role in protecting critical infrastructure and securing our way of life.
The PositionThis role involves active coordination between engineering, sales, and customers. You will support our cybersecurity product catalog by troubleshooting client issues and innovating to improve our products. Daily tasks include solving diverse problems across our technology stack—from hardware and software to client case management—requiring a proactive, collaborative, and eager-to-learn attitude. The goal is to ensure smooth operations across various channels for maximum efficiency.
What You Will Be Doing- Providing software application and technical support to clients.
- Collaborating with development teams, internal users, and clients to enhance application performance.
- Documenting and improving processes as needed.
- Communicating effectively with internal and supporting teams.
- Offering Tier 1-2 support for OPSWAT products in client environments.
- Occasionally assisting with presales, professional services, and technical support.
- Maintaining case data in Salesforce and Jira.
- Reporting bugs and issues to the development team.
- Sharing knowledge with team members and continuously learning new skills.
- 3 to 5 years of hands-on troubleshooting experience in application and environment support, including complex client setups.
- Knowledge of networking and systems, including OSI model, Purdue Model, RADIUS, Active Directory, Office 365, and authentication protocols.
- Experience with installing, configuring, troubleshooting, and maintaining Linux systems via GUI and CLI.
- Ability to multitask and perform well under pressure in a dynamic environment.
- Strong problem-solving, organizational, customer service, and communication skills.
- Experience with MacOS, Windows Server, virtualization technologies, databases, email systems, cloud platforms, and encryption methods.
- Support experience at Tier 2 or 3 levels.
- Experience supporting business or custom applications, including API usage.
- Knowledge of cybersecurity tools and software.
- Experience with imaging, configuring, troubleshooting, and maintaining network devices and OT equipment.
Technical Support Lead
Posted 2 days ago
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Job Description
At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking a Technical Support Lead to join one of our clients ' teams. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you.
Responsibilities :
Deep Troubleshooting & Debugging
Diagnose hardware issues involving Bluetooth, GPS, sensors, and firmware / software using diagnostic APIs and tools
Reproduce, isolate, and resolve complex issues such as multi-device confusion, virtual fence behavior, and intermittent connectivity
End-to-End Ticket Ownership
Manage support tickets from first report through confirmed resolution
Provide accurate root cause analysis and timely follow-up
Translate technical findings into clear, actionable guidance for customers and Tier 1 support
Documentation & Process Design
Create and continuously refine SOPs, runbooks, quick-start guides, and troubleshooting documentation
Maintain a structured, searchable, and up-to-date knowledge base
Communication & Collaboration
Act as the primary technical point of contact for escalated issues
Work directly with third-party engineering teams to expedite fixes with clear context and ownership
Quality Metrics & Continuous Improvement
Monitor support KPIs such as CSAT, First-Contact Resolution, and SLA compliance
Lead post-mortems on critical or escalated issues and implement preventive improvements
5+ years of hands-on experience in technical support or field engineering for IoT or hybrid hardware / software systems
Strong skills in debugging Bluetooth , GPS , firmware , and API-based integrations
Advanced user of support tools like Zendesk and documentation platforms
Excellent written and verbal communication skills; able to explain complex topics clearly and concisely
Highly organized, process-oriented, and self-motivated; continuously improves workflows based on real-world feedback
Comfortable working across multiple time zones and taking full ownership of technical issue resolution
Additional Information :
The team provides hands-on support from 09 : 00–21 : 00 EST
Should be flexible for urgent escalations and cross-time zone handovers
#J-18808-LjbffrL2 Technical Support
Posted 12 days ago
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Job Description
Jeddah, Saudi Arabia | Posted on 05/12/2025
- Industry: Information Technology & Services
- State/Province: -
We Reimagine Everything.
We are a multinational technology consulting firm. We help companies and corporations scale their operations, achieve technology innovation, elevate their brand, and transform their business models.
We challenge the status quo, flip the script, and blur all the lines to create customized end-to-end tech solutions, from software to hardware. Our team of over 500 engineers worldwide shares a common goal: to leverage technology, creative thinking, and industry-specific expertise to help our customers become and remain high performers in their industries. We handle everything from A to Z.
Our expert engineers have contributed to 8 US patents, developed award-winning tech solutions, and served over 80 million users for more than 100 clients globally, including top US Fortune 500 companies.
We are seeking a detail-oriented and customer-focused Technical Support Specialist to provide real-time technical assistance and support to our live merchants. You will serve as the primary point of contact for merchants encountering technical issues, ensuring smooth operation of services and maintaining high customer satisfaction.
The responsibilities include:
- Providing timely and professional technical support to live merchants via phone, email, and chat.
- Troubleshooting issues related to payment processing, APIs, integration, and platform functionality.
- Guiding merchants through setup, configuration, and usage of the system.
- Monitoring system alerts and logs to proactively detect and resolve issues affecting merchants.
- Escalating complex issues to higher-level technical teams as needed and following up to ensure resolution.
- Documenting issues, resolutions, and procedures clearly and organized.
- Working closely with internal teams (engineering, product, sales) to provide feedback and suggest improvements based on merchant experiences.
- Staying updated on system changes, product updates, and new features to assist users effectively.
- Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience).
- 3+ years of experience in technical support, ideally in fintech, e-commerce, or payment systems.
- Excellent communication and problem-solving skills.
- Experience supporting B2B merchant clients or SaaS platforms.
- Knowledge of payment gateways, merchant onboarding, or financial technology solutions.
Technical Support Specialist
Posted 12 days ago
Job Viewed
Job Description
Get AI-powered advice on this job and more exclusive features.
Role Overview:The Technical Support Specialist will be responsible for providing exceptional technical assistance and support to both internal teams and external customers. This role involves troubleshooting issues, ensuring customer satisfaction, and maintaining efficient operational processes.
- Responding to customer inquiries regarding product functionality and troubleshooting issues using various communication channels (phone, email, chat)
- Diagnosing technical issues related to software applications and hardware systems, providing solutions in a timely manner
- Documenting support interactions and maintaining records of issues and resolutions
- Assisting in the development and improvement of support processes and documentation
- Collaborating with product development teams to report recurring problems and suggesting enhancements
- Providing training to users on product features and functionalities
- Staying up-to-date with product updates and technical specifications to provide informed support
- Proven experience as a Technical Support Specialist or in a similar role
- Strong knowledge of computer systems, software applications, and hardware components
- Excellent problem-solving skills and the ability to troubleshoot complex issues
- Outstanding communication skills, both verbal and written, with a customer-centric attitude
- Ability to work independently as well as part of a team in a fast-paced environment
- Familiarity with ticketing systems and remote access tools is a plus
- Seniority level: Mid-Senior level
- Employment type: Contract
- Job function: Information Technology
- Industries: IT Services and IT Consulting
Referrals increase your chances of interviewing at SWATX by 2x
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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrTechnical Support Specialist
Posted 12 days ago
Job Viewed
Job Description
As a member of a worldwide team, you will develop your technical, professional, and personal skills within an environment of teamwork, cooperation, and fun. You will help developers from our technology partners create and support their applications in real-world environments. This position offers the opportunity to work with leading organizations across industries such as healthcare, finance, and telecommunications. The role encourages growth and prepares you for future opportunities within the organization.
A mentor will assist you in developing your skills through various training programs, including classroom learning, e-learning, projects, and external courses. You will also become familiar with the InterSystems environment with their guidance.
Responsibilities:- Work with the product support team to respond promptly to customer inquiries, adhering to service standards.
- Provide technical support for custom development, user-defined functions, interfaces, reports, data migration scripts, and conversions.
- Utilize debugging and troubleshooting skills to identify application issues.
- Support application support teams in troubleshooting reported issues.
- Advise partners on technical matters such as networks, configurations, and architecture.
- Assist in troubleshooting and performance analysis for reports, stored procedures, interfaces, and data migration scripts.
- Escalate unresolved issues according to policies and procedures.
- Contribute to preparing training materials and technical documentation.
- Engage in continuous improvement of customer satisfaction by gathering and escalating feedback.
- Enhance response times and communication skills.
- Participate in on-site technical training and support as needed.
- Join on-call support rotations to ensure 24/7 customer support availability.
- Support understanding of hospital workflows, if applicable.
- Assist in analyzing complex incident tickets to improve client experience.
- Provide insights to improve product robustness and usability, including testing and reporting product issues.
- Preferably experience with hospital business workflows.
- Strong knowledge of InterSystems ObjectScript, routines, stored procedures, and objects.
- Experience with IRIS tables and globals, understanding their relation to persistent classes and tables.
- Skills in diagnosing and improving performance issues in stored procedures, SQL queries, and reports, especially with Caché ObjectScript.
- Experience with web languages such as HTML and JavaScript.
- Proficiency in SQL, data analysis, and database methodologies.
- Preferably familiarity with HL7 technologies.
- Knowledge of programming languages like Java or C++.
- Experience in roles such as Developer, Quality Engineer, or Solutions Architect.
- Ability to produce technical documentation.
- Familiarity with Internet/Intranet concepts and Microsoft IIS.
- Experience with InterSystems products like IRIS and Ensemble is preferred.
- Bachelor's or Master's degree in Computer Science or equivalent.
Note: The education section appears incomplete and should be clarified or completed accordingly.
#J-18808-LjbffrTechnical Support Specialist
Posted 12 days ago
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Job Description
Join to apply for the Technical Support Specialist role at InterSystems
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Join to apply for the Technical Support Specialist role at InterSystems
As a member of a worldwide team, you will develop your technical, professional, and personal skills, within an environment of teamwork, cooperation, and fun. You will help developers from our technology partners create and support their applications in real world environments. You will have the opportunity to work with some of the world’s leading organizations in healthcare, finance, telecommunications, and other industries. This position will also encourage and prepare you to take on other growth opportunities within the organization.
A mentor will help you identify and develop your technical, professional, and personal skills for a successful technical career. Depending on your level of experience the training program can include classroom learning, e-learning, projects, and external courses. Your mentor will also help you familiarize you with the InterSystems environment.
Responsibilities:
- Ready to work with the product support team.
- Provide immediate response to customer inquiries in accordance with service standards.
- Provide technical support for custom development, user defined functions, interfaces, reports, extracts, data migration scripts and conversions.
- High debugging and troubleshooting skills to identify the application issues.
- Supporting the application support team troubleshooting the reported issues.
- Provide advice and best practices to Partners for technical areas such as networks, configurations, architectures etc.
- Provide technical support for troubleshooting and performance analysis for reports, stored procedures, interfaces, conversions, data migration scripts and user defined functions.
- Escalate Open (unresolved) problems in accordance with current policies and procedures.
- Participate of preparing training materials for technical courses such as system custom development or reporting.
- Participate of preparing of technical documentation such as reference materials, installation instructions, user guides, knowledge-based articles and how-to’s.
- Continuously improve customer satisfaction by soliciting customer suggestions for product and service improvements and then escalating such suggestions to management.
- Improve response time to customer inquiries by continuously improving communication, analytical, and learning skills.
- Participate in on-site technical training if required.
- Participate in on-site technical support if required.
- Participate in the on call support 24-hour roster service, to ensure support is always available for our customers.
- Preferably experience with Hospital’s business workflows.
- Support the application specialist in analysing complex root causes of incident tickets. The goal is to improve the client’s experience with the system by resolving issues effectively and efficiently.
- Assist the Product and Implementation teams by providing insights to make the product more consistent, robust, and user-friendly. Support them by reporting and testing product tickets when needed to improve the client experience.
- Preferably experience with Hospital’s business workflows.
- Preferably strong Knowledge in InterSystems Object Script: Experience in working with and troubleshooting routines, stored procedures, and objects.
- Preferably Expertise in IRIS Tables and Globals: understanding of how persistent classes and tables relate to globals, including default global mapping and manual mappings.
- Performance Troubleshooting: Skilled in diagnosing and improving performance issues in stored procedures, SQL queries, and data extracts or reports, especially those using Caché ObjectScript.
- Experience of web-oriented languages, including HTML, and Java script.
- Experience with SQL, data analysis and database methodologies
- Preferably experience with HL7 technologies.
- Knowledge of programming languages – ideally Java or C++
- Experience working in software not limited to a Developer, Quality Engineer, and/or Solutions Architect
- Experience with data analysis and database methodologies
- Be able to design and write technical documents.
- Well-versed in Internet / Intranet concepts and Microsoft IIS.
- Preferably experience within InterSystems products (IRIS, Ensemble) is required.
- BS or MS in Computer Science or equivalent.
InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com . Seniority level
- Seniority level Entry level
- Employment type Full-time
- Job function Information Technology
- Industries Software Development
Referrals increase your chances of interviewing at InterSystems by 2x
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Riyadh, Riyadh, Saudi Arabia SAR10,000 - SAR18,000 1 month ago
Riyadh, Riyadh, Saudi Arabia 12 hours ago
Email Support Specialist (M365, Microsoft Exchange) Technical and Logistic Support (H/F) - AIRBUS DEFENCE AND SPACE SAUDI LIMITED Operation Support / relationship Specialist Engineer Service Operations Specialist (Infrastructure & Networking exp) Busway Product Application Sr SpecialistWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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About the latest Technical troubleshooting Jobs in Saudi Arabia !
technical Support specialist
Posted 12 days ago
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Job Description
Required for Major companies in KSA:
(Technical Support Specialist)
- Bachelor's degree in IT
- Minimum 2 years experience
- It is preferable to obtain courses in Networking and Technical Support
Company Profile:
Integration of the company created the employment of Egyptians abroad to meet the need of the Arab market in the country and all countries of employment in all disciplines. It employs new thinking and a modern scientific approach to achieve the highest levels of precision in the choice of employment, using various forms of advertising and marketing of scientific cadres with different classifications by computer through high-level advisory committees guided by opinion. The company is linked to computer network installations to obtain all information on the manpower needed at any time.
The company is registered according to the employment history filled with models showing the scientific level of certification, years of experience, willingness to travel, and immediate social circumstances. Their average salary is required to be ready at the request of the authorities and bodies, hospitals, institutions, and enterprises wishing to bring in Egyptian labor.
Disciplines required to provide highly efficient candidates and conduct interviews to select suitable candidates, provide curricula vitae, and prepare schedules for the work of final interviews with a representative of the company (client). Then, make the necessary formalities to move these workers to the client in case of scarcity of specialization or unavailability of the database. Job announcements will be made in the official newspaper Al-Ahram.
We are extracting a visa for someone who wants to travel during the three days after the completion of all their papers. If any obstacles arise, we can solve them and help them.
#J-18808-LjbffrTechnical Support Engineer
Posted 12 days ago
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Job Description
The Technical Support Engineer will provide expert technical assistance to clients, troubleshooting and resolving issues related to (product/services). The ideal candidate will have strong technical skills, problem-solving abilities, and the ability to communicate complex information to clients clearly. This role is perfect for an individual who enjoys technical problem-solving in a client-facing capacity.
Location: Riyadh, KSA
Responsibilities- Provide advanced troubleshooting and support to customers for (product/services). Resolve technical issues via phone, email, and remote access tools.
- Act as the primary point of contact for technical inquiries, ensuring clients receive timely and effective solutions.
- Accurately log customer issues and resolutions.
- Assist with product setup, installation, and configuration for customers.
- Guide clients on system usage, features, and best practices.
- Work closely with engineering and product teams to resolve complex issues and relay product feedback.
- Monitor client systems for potential issues and perform proactive system maintenance to avoid downtime.
- 3+ years of experience in technical support.
- Proficiency in troubleshooting hardware/software issues, operating systems, network configurations, and device setups.
- Experience with databases (MySQL, SQL Server, MongoDB) and cloud services (AWS, Azure, Google Cloud).
- Knowledge of networking protocols (TCP/IP, DNS, HTTP, VPN) and remote troubleshooting tools (TeamViewer, Remote Desktop).
- Strong communication skills and ability to explain technical concepts to non-technical clients.
- Experience with CRM software (e.g., Salesforce).
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
Technical Support Engineer
Posted 12 days ago
Job Viewed
Job Description
The Technical Support Engineer will provide expert technical assistance to clients, troubleshooting and resolving issues related to (product/services). The ideal candidate will have strong technical skills, problem-solving abilities, and the ability to communicate complex information to clients clearly. This role is perfect for an individual who enjoys technical problem-solving in a client-facing capacity.
Location: Riyadh, KSA
Responsibilities- Provide advanced troubleshooting and support to customers for (product/services). Resolve technical issues via phone, email, and remote access tools.
- Act as the primary point of contact for technical inquiries, ensuring clients receive timely and effective solutions.
- Accurately log customer issues and resolutions.
- Assist with product setup, installation, and configuration for customers.
- Guide clients on system usage, features, and best practices.
- Work closely with engineering and product teams to resolve complex issues and relay product feedback.
- Monitor client systems for potential issues and perform proactive system maintenance to avoid downtime.
- 3+ years of experience in technical support.
- Proficiency in troubleshooting hardware/software issues, operating systems, network configurations, and device setups.
- Experience with databases (MySQL, SQL Server, MongoDB) and cloud services (AWS, Azure, Google Cloud).
- Knowledge of networking protocols (TCP/IP, DNS, HTTP, VPN) and remote troubleshooting tools (TeamViewer, Remote Desktop).
- Strong communication skills and ability to explain technical concepts to non-technical clients.
- Experience with CRM software (e.g., Salesforce).
- Bachelor’s degree in Computer Science, Information Technology, or a related field.