40 Technical Support jobs in Riyadh

The Technical Support Engineer will provide expert technical assistance to clients, troubleshooting and resolving issues related to (product/services). The ideal candidate will have strong technical skills, problem-solving abilities, and the ability to communicate complex information to clients clearly. This role is perfect for an individual who enjoys technical problem-solving in a client-facing capacity.

Location: Riyadh, KSA

1. Provide advanced troubleshooting and support to customers for (product/services). Resolve technical issues via phone, email, and remote access tools.
2. Act as the primary point of contact for technical inquiries, ensuring clients receive timely and effective solutions.
3. Accurately log customer issues and resolutions.
4. Assist with product setup, installation, and configuration for customers.
5. Guide clients on system usage, features, and best practices.
6. Work closely with engineering and product teams to resolve complex issues and relay product feedback.
7. Monitor client systems for potential issues and perform proactive system maintenance to avoid downtime.

1. 3+ years of experience in technical support.
2. Proficiency in troubleshooting hardware/software issues, operating systems, network configurations, and device setups.
3. Experience with databases (MySQL, SQL Server, MongoDB) and cloud services (AWS, Azure, Google Cloud).
4. Knowledge of networking protocols (TCP/IP, DNS, HTTP, VPN) and remote troubleshooting tools (TeamViewer, Remote Desktop).
5. Strong communication skills and ability to explain technical concepts to non-technical clients.
6. Experience with CRM software (e.g., Salesforce).
7. Bachelor’s degree in Computer Science, Information Technology, or a related field.

The Technical Support Engineer will provide expert technical assistance to clients, troubleshooting and resolving issues related to (product/services). The ideal candidate will have strong technical skills, problem-solving abilities, and the ability to communicate complex information to clients clearly. This role is perfect for an individual who enjoys technical problem-solving in a client-facing capacity.

Location: Riyadh, KSA

1. Provide advanced troubleshooting and support to customers for (product/services). Resolve technical issues via phone, email, and remote access tools.
2. Act as the primary point of contact for technical inquiries, ensuring clients receive timely and effective solutions.
3. Accurately log customer issues and resolutions.
4. Assist with product setup, installation, and configuration for customers.
5. Guide clients on system usage, features, and best practices.
6. Work closely with engineering and product teams to resolve complex issues and relay product feedback.
7. Monitor client systems for potential issues and perform proactive system maintenance to avoid downtime.

1. 3+ years of experience in technical support.
2. Proficiency in troubleshooting hardware/software issues, operating systems, network configurations, and device setups.
3. Experience with databases (MySQL, SQL Server, MongoDB) and cloud services (AWS, Azure, Google Cloud).
4. Knowledge of networking protocols (TCP/IP, DNS, VPN) and remote troubleshooting tools (TeamViewer, Remote Desktop).
5. Strong communication skills and ability to explain technical concepts to non-technical clients.
6. Experience with CRM software (e.g., Salesforce).
7. Bachelor’s degree in Computer Science, Information Technology, or a related field.

Project description

We are looking for an experienced Calypso Analyst to strengthen our team in Riyadh running maintenance project for a large customer in KSA. You will be responsible for first-line technical and functional support of the Calypso application and associated technical services. The role involves user support across the front and back offices, technical maintenance of the application and involvement in the delivery of key change initiatives for the bank.

Responsibilities

• Investigate issues as and when they occur, participate in root cause analysis, and suggest and implement resolutions in a timely manner to prevent future occurrences of similar issues through incident and problem management best practices.
• Complete necessary documentation to track and close support tickets and ensure timely updates to business users and management.
• Work closely with project teams, provide analysis, support and assist with software releases and rollouts in the production environment according to Change Management best practices.
• Drive continuous improvement opportunities i.e. event monitoring and alerting, automate manual activities whenever possible
• Participate in an on-call support roster to ensure our most critical applications are Always On for our colleagues and customers and work overtime as required to fix service impacting incidents, maintain our technology services, participate in Disaster Recovery activities and assist with change delivery.
• Proactively manage risk; meet all policy and compliance requirements; perform controls; adhere to Process and Procedures pertinent to role; and escalate events, issues or breaches as they are identified (risk accountability forms part of all roles, as everyone is responsible for managing risk and compliance).
• Demonstrate professional and ethical behavior in your actions by ensuring compliance with external legislation, bank standards and internal operating policies and procedures.

SKILLS

Must have

• 5-10 years of working experience in Calypso Technical Support Analyst role.
• calypso technical knowledge and functional knowledge is a must.
• Responsible to elaborate requirements, work with development teams to develop the requirements.
• Production implementation and post-production support.
• Exposure to Oracle databases including working knowledge of SQL.
• Strong problem-solving skills and experienced in providing support in a fast-paced environment.
• Communicate status and report issues to the team leader.
• Ability to document and explain complex processes and concepts
• Strong stakeholder management skills
• Ability to work in a team.

Nice to have

understating of multiple OS environments (Linux, Windows)

Project description

We are looking for an experienced Calypso Analyst to strengthen our team in Riyadh running maintenance project for a large customer in KSA. You will be responsible for first-line technical and functional support of the Calypso application and associated technical services. The role involves user support across the front and back offices, technical maintenance of the application and involvement in the delivery of key change initiatives for the bank.

Responsibilities

• Investigate issues as and when they occur, participate in root cause analysis, and suggest and implement resolutions in a timely manner to prevent future occurrences of similar issues through incident and problem management best practices.
• Complete necessary documentation to track and close support tickets and ensure timely updates to business users and management.
• Work closely with project teams, provide analysis, support and assist with software releases and rollouts in the production environment according to Change Management best practices.
• Drive continuous improvement opportunities i.e. event monitoring and alerting, automate manual activities whenever possible
• Participate in an on-call support roster to ensure our most critical applications are Always On for our colleagues and customers and work overtime as required to fix service impacting incidents, maintain our technology services, participate in Disaster Recovery activities and assist with change delivery.
• Proactively manage risk; meet all policy and compliance requirements; perform controls; adhere to Process and Procedures pertinent to role; and escalate events, issues or breaches as they are identified (risk accountability forms part of all roles, as everyone is responsible for managing risk and compliance).
• Demonstrate professional and ethical behavior in your actions by ensuring compliance with external legislation, bank standards and internal operating policies and procedures.

SKILLS

Must have

• 5-10 years of working experience in Calypso Technical Support Analyst role.
• calypso technical knowledge and functional knowledge is a must.
• Responsible to elaborate requirements, work with development teams to develop the requirements.
• Production implementation and post-production support.
• Exposure to Oracle databases including working knowledge of SQL.
• Strong problem-solving skills and experienced in providing support in a fast-paced environment.
• Communicate status and report issues to the team leader.
• Ability to document and explain complex processes and concepts
• Strong stakeholder management skills
• Ability to work in a team.

Nice to have

understating of multiple OS environments (Linux, Windows)

We are seeking an experienced Technical Support Engineer to join our service and support team. The ideal candidate will have hands-on experience in home appliances and television repair and will be responsible for providing technical support and training to technicians across various service centers.

This role is critical in maintaining service quality, ensuring technician competence, and supporting after-sales excellence. Candidates with previous experience in authorized service centers will be prioritized.

• Provide advanced technical support for TVs and home appliances (installation, diagnostics, repair).
• Train technicians on new technologies, repair procedures, troubleshooting, and best practices.
• Evaluate technician performance and identify areas for improvement through field visits and assessments.
• Prepare and deliver technical training materials and manuals.
• Serve as a technical point of contact for internal teams and external service providers.
• Conduct regular visits to service centers to ensure adherence to quality standards.
• Collaborate with manufacturers and vendors to stay updated on product changes and service guidelines.
• Report common failures and suggest improvements to reduce repeat visits or errors.

• Minimum 2 years of experience in a similar role (technical support or training).
• Background as a technician or supervisor in electronics/appliance repair is acceptable.
• Prior experience in Home Appliance products such as LG, Samsung , or other authorized service centers is highly preferred.
• Strong understanding of home appliance and TV diagnostics, repairs, and parts management .
• Excellent communication and training delivery skills.
• Ability to work independently and manage multiple technician teams.

• Strong problem-solving skills and attention to detail.
• Basic knowledge of training methodologies and adult learning principles.
• Ability to create technical documentation and reports.
• Arabic language is required; English is a plus.

Internal Job Title: Senior Technical Support Engineer

Business: Lucy MENA Regional Head Quarters

Job Reference No: 3841

Job Purpose

The role is responsible for providing comprehensive technical and application support to customers and internal teams globally, ensuring alignment with business goals and customer needs. This role combines expertise in technical support, training, and development to optimize product implementation, compliance, and customer satisfaction. It involves designing and delivering tailored solutions that integrate switchgear, automation, and third-party devices, while fostering continuous improvement through innovative application strategies and adherence to industry trends. The role also evaluates, develops, and manages technical training programs to enhance organizational and individual capabilities, ensuring cost-effectiveness and alignment with business objectives.

Key Accountabilities:

1.Global On-site Customer Support: Deliver end-to-end technical support for installation, operation, and automation of systems at customer locations worldwide, ensuring optimal performance and customer satisfaction.

2.Internal Technical Support: Provide expert-level technical assistance to sales, engineering, and production teams across all Lucy Electric business units, fostering cross-functional collaboration and operational excellence. Provide new application solution with new technology trends to maintain compliance with customer specification in Smart solutions.

3.Innovative Application Solutions: Develop and implement advanced application solutions leveraging emerging technologies to meet evolving customer specifications and drive compliance in smart solutions.

4.Technical Training Program Design: Strategically design, develop, and expand training and development programs and material, tailored to organizational, individual, and customer requirements to build capabilities and enhance performance.

5.Customer Product Approvals: Facilitate product approval processes with customers by aligning technical documentation, demonstrations, and applications with their specific standards and regulatory requirements.

6.Integrated Product Solutions: Deliver holistic customer solutions by seamlessly integrating switchgear, automation systems, and third-party devices, creating unified and efficient application architectures. Working in a team to produce programmes that are satisfactory to all relevant parties in an organisation, such as line managers, accountants and senior managers at board level.

7.Customer Specification Alignment: Provide deep technical insights into customer specifications and translate them into practical, real-world applications aligned with product capabilities and industry standards.

8.Cross-functional Collaboration: Work collaboratively across teams to design and deliver programs that align with the needs of stakeholders, including line managers, finance teams, and executive leadership.

9.Budget and ROI Management: Evaluate and manage the cost-efficiency of planned programs, ensuring alignment with business unit budgets and demonstrating measurable returns on investment.

10.Problem-solving Support: Collaborate with internal and external stakeholders to address specific training challenges, providing tailored solutions to enhance learning outcomes.

11.Industry Trend Awareness: Stay current with industry advancements, training methodologies, and emerging technologies through continuous professional development, networking, and research.

12.Solution Innovation and Research: Explore and implement cutting-edge methodologies and solutions to optimize product application strategies, ensuring relevance and competitive advantage in the market.

Dimensions:

1.This role will be based in Dammam but will be available to travel in the region as/when required.

Secondary Activities / Tasks

1.To undertake any other duties and responsibilities as required / instructed in order to maintain and / or improve the efficiency, quality and service provided by Lucy Electric

2.Health & Safety – adherence to all Company Health & Safety Policies, Procedures and Safe Working Practices.

Experience Knowledge & Skills

•International Electrical qualification or equivalent

•Minimum of 8 years’ experience in the MV and LV industry

•Experience of working in a busy office environment

•Experience of delivering efficient and effective services to customers

• IT literate & confident user of Microsoft Office

•Drawing up a training plan

•Managing budgets

•Producing materials needed for training

•Working with training providers to develop suitable content for the courses

•Desirable: E xperience of working in an engineering or manufacturing environment

•Effective communication and interpersonal skills at all levels

•Must be able to work independently

•Ability to work to tight deadlines

•Ability to demonstrate effective team working

•Able to prioritise workload effectively

•Attention to detail

•Highly organised

•Able to make decisions and prioritise

•Ability to relate to others

•Negotiating skills

•Presentation skills

•Ability to write reports and keep records

•Work within budget

Other Requirements

•Driving licence

•Education to degree level or Equivalent

Does this sound interesting? We would love to hear from you. Our application process in quick and easy. Apply today!

Internal Job Title: Senior Technical Support Engineer

Business: Lucy MENA Regional Head Quarters

Job Reference No: 3841

Job Purpose

The role is responsible for providing comprehensive technical and application support to customers and internal teams globally, ensuring alignment with business goals and customer needs. This role combines expertise in technical support, training, and development to optimize product implementation, compliance, and customer satisfaction. It involves designing and delivering tailored solutions that integrate switchgear, automation, and third-party devices, while fostering continuous improvement through innovative application strategies and adherence to industry trends. The role also evaluates, develops, and manages technical training programs to enhance organizational and individual capabilities, ensuring cost-effectiveness and alignment with business objectives.

Key Accountabilities:

1.Global On-site Customer Support: Deliver end-to-end technical support for installation, operation, and automation of systems at customer locations worldwide, ensuring optimal performance and customer satisfaction.

2.Internal Technical Support: Provide expert-level technical assistance to sales, engineering, and production teams across all Lucy Electric business units, fostering cross-functional collaboration and operational excellence. Provide new application solution with new technology trends to maintain compliance with customer specification in Smart solutions.

3.Innovative Application Solutions: Develop and implement advanced application solutions leveraging emerging technologies to meet evolving customer specifications and drive compliance in smart solutions.

4.Technical Training Program Design: Strategically design, develop, and expand training and development programs and material, tailored to organizational, individual, and customer requirements to build capabilities and enhance performance.

5.Customer Product Approvals: Facilitate product approval processes with customers by aligning technical documentation, demonstrations, and applications with their specific standards and regulatory requirements.

6.Integrated Product Solutions: Deliver holistic customer solutions by seamlessly integrating switchgear, automation systems, and third-party devices, creating unified and efficient application architectures. Working in a team to produce programmes that are satisfactory to all relevant parties in an organisation, such as line managers, accountants and senior managers at board level.

7.Customer Specification Alignment: Provide deep technical insights into customer specifications and translate them into practical, real-world applications aligned with product capabilities and industry standards.

8.Cross-functional Collaboration: Work collaboratively across teams to design and deliver programs that align with the needs of stakeholders, including line managers, finance teams, and executive leadership.

9.Budget and ROI Management: Evaluate and manage the cost-efficiency of planned programs, ensuring alignment with business unit budgets and demonstrating measurable returns on investment.

10.Problem-solving Support: Collaborate with internal and external stakeholders to address specific training challenges, providing tailored solutions to enhance learning outcomes.

11.Industry Trend Awareness: Stay current with industry advancements, training methodologies, and emerging technologies through continuous professional development, networking, and research.

12.Solution Innovation and Research: Explore and implement cutting-edge methodologies and solutions to optimize product application strategies, ensuring relevance and competitive advantage in the market.

Dimensions:

1.This role will be based in Dammam but will be available to travel in the region as/when required.

Secondary Activities / Tasks

1.To undertake any other duties and responsibilities as required / instructed in order to maintain and / or improve the efficiency, quality and service provided by Lucy Electric

2.Health & Safety - adherence to all Company Health & Safety Policies, Procedures and Safe Working Practices.

Experience Knowledge & Skills

•International Electrical qualification or equivalent

•Minimum of 8 years' experience in the MV and LV industry

•Experience of working in a busy office environment

•Experience of delivering efficient and effective services to customers

• IT literate & confident user of Microsoft Office

•Drawing up a training plan

•Managing budgets

•Producing materials needed for training

•Working with training providers to develop suitable content for the courses

•Desirable: E xperience of working in an engineering or manufacturing environment

•Effective communication and interpersonal skills at all levels

•Must be able to work independently

•Ability to work to tight deadlines

•Ability to demonstrate effective team working

•Able to prioritise workload effectively

•Attention to detail

•Highly organised

•Able to make decisions and prioritise

•Ability to relate to others

•Negotiating skills

•Presentation skills

•Ability to write reports and keep records

•Work within budget

Other Requirements

•Driving licence

•Education to degree level or Equivalent

Does this sound interesting? We would love to hear from you. Our application process in quick and easy. Apply today!