242 Technical Support Specialist Roles jobs in Saudi Arabia

Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong, Saudi Arabia and now in Brazil.

At Keeta , we believe that every customer interaction is a chance to build trust, solve problems, and create impact. If you’re passionate about delivering exceptional service and want to grow your career in a dynamic, fast-paced environment — this role is for you!

• Handle customer inquiries & complaints across phone, chat, email, and more


• Provide clear information about our products & services


• Support customers with orders (placement, changes, cancellations)


• Track deliveries & coordinate with teams (Logistics, Sales, Tech/Product)


• Resolve issues related to delivery, payment, or service


• Maintain professionalism and represent the Keeta brand in every interaction


• Share customer feedback to help us improve


• Join training sessions to stay up to date on products & policies


• Be flexible to work in shifts (24-hour rotation)

Innovation-Driven: Keeta uses the advanced technology solutions to disrupt the traditional food delivery landscape, making every order smarter and faster.

Fast-Growing & Dynamic: Keeta is expanding quickly, offering endless opportunities for personal and professional growth.

Global Impact: Join a company that’s transforming the way people enjoy food, impacting communities around the world.

• 0–1 year experience (no experience needed)


• Fluent in Arabic & English, with excellent communication skills


• Typing speed: ~40 WPM preferred


• Strong multitasking, problem-solving, and customer-focused mindset

Apply now or reach out to our talent team to learn more.

• Seniority level: Entry level


• Employment type: Full-time


• Job function: Customer Service


• Industries: Technology, Information and Media and Transportation, Logistics, Supply Chain and Storage

To execute sales plans and achieve set targets by providing customers with information and guidance on products and services, as well as fulfilling the needs while ensuring an efficient and high-quality customer service.

• Follows all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.


• Follows the day-to-day operations related to own job to ensure continuity of work.


• Addresses all customers’ service needs as per quality standards.


• Builds and maintain strong and effective relationship with customers to implement sales plan and achieve goals/objectives.


• Acts as point of contact for customers (referred by Meter/Greeter) and especially for new customers, answers their queries and provides information about various products and services offered by the company specified turn-around time to ensure customer satisfaction


• Assists customers in filling-out complex forms and applications as requested while ensuring accuracy and completion of all required documentation


• Achieves sales and revenue targets for existing and new customers and also ensure customer profitability targets are met

• Bachelor’s in Hospitality or equivalent


• 1-3 years relevant experience.

• Entry level

• Full-time

• Customer Service and Sales

• Hospitality and Public Relations and Communications Services

Responsibilities :

• Oversee and manage the daily influx of leads for specific products of D&B.
• Handle client communication professionally, providing information about service offerings, addressing inquiries from existing clients, and supporting sales in fresh inquiries.
• Maintain a detailed record of inquiries, requests, complaints, and comments, ensuring follow-up with the relevant parties to facilitate necessary actions.
• Liaison with other departments to ensure timely fulfillment of deliverables.
• Direct requests to the appropriate individuals or teams for resolution.
• Cultivate and nurture professional relationships with existing customers.
• Be knowledgeable about all existing offerings of D&B.
• Provide accurate and comprehensive information as needed.
• Lead efforts in maintaining and updating the customer database.
• Contribute to research activities and play a key role in generating sales leads.

Education :

Graduate

Work Experience :

• 3-5 years of experience in managing corporate customers and B2B customer service.

Other Skills/Requirements :

• Proven track record in customer service, corporate customer service preferred.
• Strong communication and interpersonal skills.
• Demonstrated ability to work effectively in a team.
• Customer-oriented with active listening skills.
• Ability to multitask, prioritize, and manage time efficiently.
• Thrives in a high-pressure work environment.
• Ability to manage different stakeholders simultaneously.
• Ability to engage clients and manage expectations.

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Basic Requirements:

• High school diploma or equivalent; college degree is a plus.
• Very good verbal and written communication skills.
• Very good verbal and written English skills (B1 or above)
• Proficiency in using computers and basic software.
• Ability to handle Inbound calls professionally and efficiently.
• Strong problem-solving and multitasking abilities.
• Customer-focused attitude with a calm and empathetic approach.
• Willingness to work flexible shifts, including evenings, weekends, and holidays.
• Willing to work on hybrid work environment (min 40% presence from site).
• Previous call center or customer service experience is preferred but not required.

Key Responsibilities:

• Answer incoming calls and respond to customer inquiries.
• Outbound calling to interested customer and marking down their interest
• Provide accurate information and resolve issues promptly.
• Document interactions and update customer records.
• Follow communication scripts and company procedures.
• Escalate complex issues to supervisors when necessary.

• Seniority level Entry level

• Employment type Full-time

• Job function Customer Service
• Industries IT Services and IT Consulting

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Al Khobar, Eastern, Saudi Arabia 1 month ago

Al Khobar, Eastern, Saudi Arabia 1 month ago

Al Khobar, Eastern, Saudi Arabia 1 month ago

Al Khobar, Eastern, Saudi Arabia 1 month ago

Al Khobar, Eastern, Saudi Arabia 1 month ago

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Job Description:

The Customer Service Representative will play a pivotal role in our organization by delivering exceptional service to our clients, ensuring their needs are met with professionalism and efficiency. This position requires a proactive approach to problem-solving, as well as the capability to handle customer inquiries and complaints across multiple communication channels. The ideal candidate will possess a strong understanding of customer relationship management principles and demonstrate competency in active listening, empathy, and assertiveness to ensure customer satisfaction. Additionally, the role involves collaborating with various internal departments to ensure seamless service delivery and contribute to continuous improvement initiatives aimed at enhancing the overall customer experience.

Job Requirements:

• Bachelor's degree in Business Administration or a related field.
• Minimum of 1 year of experience in customer service or a customer-facing role.
• Proven track record of effectively managing customer expectations and resolving issues in a timely manner.
• Strong familiarity with customer relationship management (CRM) systems and software.
• Ability to work flexible hours, including evenings and weekends as needed.
• Excellent verbal and written communication skills in Arabic and English.
• Strong analytical skills to assess customer feedback and inform service improvements.
• Demonstrated ability to work collaboratively in a team-oriented environment.
• Knowledge of conflict resolution techniques and customer service best practices.
• Capacity to handle high-stress situations and maintain composure under pressure.
• Basic understanding of product and service offerings to provide relevant information to customers.
• Commitment to ongoing professional development and adaptability to change.

Job Responsibilities:

• Respond promptly and effectively to customer inquiries via phone, email, and chat, ensuring high levels of service quality.
• Actively listen to customers to understand their needs and provide appropriate solutions or alternatives.
• Assist in the resolution of customer complaints and follow-up to ensure satisfaction.
• Maintain comprehensive records of customer interactions, transactions, and feedback in the CRM system.
• Collaborate with cross-functional teams, including sales and technical support, to address customer issues and improve processes.
• Participate in training sessions to enhance product knowledge and customer service skills.
• Identify opportunities for process improvements and make recommendations to management to enhance service delivery.
• Monitor customer sentiment and report recurring issues to management for strategic resolution.
• Stay informed on company policies, procedures, and updates to accurately convey information to customers.
• Engage in proactive outreach to customers to gather feedback and assess satisfaction.

Required Skills:

• Excellent interpersonal skills with the ability to build rapport with diverse customers.
• High level of emotional intelligence to empathize with customer concerns while maintaining professionalism.
• Strong organizational skills to manage multiple customer interactions and prioritize tasks effectively.
• Proficient computer skills, including familiarity with CRM tools and Microsoft Office Suite.
• Ability to analyze data to identify service trends and contribute to customer-focused improvements.
• Strong time management skills, capable of handling workload efficiently during peak hours.
• Attention to detail to accurately capture customer interactions and manage complex requests.
• Flexibility to adapt communication style to different customer demographics and personalities.
• Commitment to upholding company values in every customer interaction to enhance brand loyalty.
• Motivated team player who contributes positively to the overall work environment.

Job Description:

The Customer Service Representative will play a pivotal role in our organization by delivering exceptional service to our clients, ensuring their needs are met with professionalism and efficiency. This position requires a proactive approach to problem-solving, as well as the capability to handle customer inquiries and complaints across multiple communication channels. The ideal candidate will possess a strong understanding of customer relationship management principles and demonstrate competency in active listening, empathy, and assertiveness to ensure customer satisfaction. Additionally, the role involves collaborating with various internal departments to ensure seamless service delivery and contribute to continuous improvement initiatives aimed at enhancing the overall customer experience.

Job Requirements:

• Bachelor's degree in Business Administration or a related field.
• Minimum of 1 year of experience in customer service or a customer-facing role.
• Proven track record of effectively managing customer expectations and resolving issues in a timely manner.
• Strong familiarity with customer relationship management (CRM) systems and software.
• Ability to work flexible hours, including evenings and weekends as needed.
• Excellent verbal and written communication skills in Arabic and English.
• Strong analytical skills to assess customer feedback and inform service improvements.
• Demonstrated ability to work collaboratively in a team-oriented environment.
• Knowledge of conflict resolution techniques and customer service best practices.
• Capacity to handle high-stress situations and maintain composure under pressure.
• Basic understanding of product and service offerings to provide relevant information to customers.
• Commitment to ongoing professional development and adaptability to change.

Job Responsibilities:

• Respond promptly and effectively to customer inquiries via phone, email, and chat, ensuring high levels of service quality.
• Actively listen to customers to understand their needs and provide appropriate solutions or alternatives.
• Assist in the resolution of customer complaints and follow-up to ensure satisfaction.
• Maintain comprehensive records of customer interactions, transactions, and feedback in the CRM system.
• Collaborate with cross-functional teams, including sales and technical support, to address customer issues and improve processes.
• Participate in training sessions to enhance product knowledge and customer service skills.
• Identify opportunities for process improvements and make recommendations to management to enhance service delivery.
• Monitor customer sentiment and report recurring issues to management for strategic resolution.
• Stay informed on company policies, procedures, and updates to accurately convey information to customers.
• Engage in proactive outreach to customers to gather feedback and assess satisfaction.

Required Skills:

• Excellent interpersonal skills with the ability to build rapport with diverse customers.
• High level of emotional intelligence to empathize with customer concerns while maintaining professionalism.
• Strong organizational skills to manage multiple customer interactions and prioritize tasks effectively.
• Proficient computer skills, including familiarity with CRM tools and Microsoft Office Suite.
• Ability to analyze data to identify service trends and contribute to customer-focused improvements.
• Strong time management skills, capable of handling workload efficiently during peak hours.
• Attention to detail to accurately capture customer interactions and manage complex requests.
• Flexibility to adapt communication style to different customer demographics and personalities.
• Commitment to upholding company values in every customer interaction to enhance brand loyalty.
• Motivated team player who contributes positively to the overall work environment.

We are looking for a dedicated and professional Customer Service Specialist to join our team and provide an outstanding customer experience. The ideal candidate will be responsible for handling customer inquiries, resolving issues effectively, and ensuring high levels of customer satisfaction.

• Manage customer inquiries through phone, email, whatsapp.
• Resolve complaints and provide appropriate solutions in a timely manner.
• Follow up with customers to ensure their issues are fully resolved.
• Coordinate with internal teams to improve processes and customer experience.
• Maintain accurate records of customer interactions in CRM systems.
• Provide product/service information clearly and professionally.
• Contribute to achieving customer service KPIs and targets.

Qualifications & Requirements:

• 3+ years of experience in customer service, preferably in e-commerce or retail.
• Strong communication and problem-solving skills.
• Ability to handle multiple tasks under pressure.
• Proficiency in Microsoft Office and customer service software/CRM systems.
• Fluency in both Arabic and English (written and spoken).

• Seniority level Mid-Senior level

• Employment type Full-time
• Industries Retail Florists

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Jeddah, Makkah, Saudi Arabia 15 hours ago

Jeddah, Makkah, Saudi Arabia 23 hours ago

Jiddah, Makkah, Saudi Arabia 18 hours ago

Jiddah, Makkah, Saudi Arabia 18 hours ago

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• Supervise daily operations of the customer service team across in-store, phone, email, and digital communication channels.
• Provide coaching, mentoring, and support to team members—promoting a culture of collaboration, accountability, and continuous learning.
• Monitor and analyze customer service metrics and performance, identifying opportunities to enhance service delivery and achieve KPIs.
• Handle complex customer inquiries and escalations, ensuring timely, empathetic, and effective resolution aligned with Niceone values.
• Coordinate with sales, ecommerce, and product teams to relay customer feedback and contribute to improvements in products and processes.
• Develop and implement standard operating procedures to optimize workflows and consistency of service.
• Facilitate training sessions and knowledge sharing to ensure product and policy updates are communicated across the team.
• Support recruitment, onboarding, and performance evaluations for customer service staff.
• Champion a positive, inclusive, and customer-focused environment that reflects Niceone’s brand and mission.
  
  

• Bachelor’s degree in Business, Communications, or a related field, or equivalent practical experience.
• Minimum of 2 years of experience in a customer service supervisory or team lead role; retail or ecommerce experience preferred.
• Proven ability to coach, motivate, and develop team members in a dynamic, high-volume environment.
• Exceptional verbal and written communication skills in both Arabic and English.
• Strong problem-solving abilities and the capacity to handle challenging situations with professionalism and empathy.
• Proficient in the use of customer service software, CRM, and digital productivity tools; experience with reporting and analytics is an advantage.
• Organized, detail-oriented, and able to manage multiple priorities and deadlines.
  
  

• Respectful, approachable, and dedicated to empowering diverse team members.
• Adaptable to new technologies, evolving processes, and business growth.
• High level of integrity and accountability in all customer, team, and management interactions.
• Proactive in identifying service gaps and driving continuous improvement initiatives.
• Committed to upholding Niceone’s reputation for customer excellence and inclusivity.
  
  

• Comprehensive onboarding and continuous learning on products, systems, and service best practices.
• Opportunities to lead impactful projects and contribute to operational strategy.
• Clear advancement pathways to senior customer service, operations, or management roles within Niceone.
• Recognition, rewards, and ongoing support for outstanding team leadership and customer outcomes.
  
  

JOB PURPOSE:

To execute sales plans and achieve set targets by providing customers with information and guidance on products and services as well as fulfilling the needs while ensuring an efficient and high-quality customer service.

AREAS OF RESPONSIBILITY:

• Follows all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
• Follows the day-to-day operations related to own job to ensure continuity of work.
• Addresses all customers’ service needs as per quality standards.
• Builds and maintain strong and effective relationship with customers to implement sales plan and achieve goals/objectives.
• Acts as point of contact for customers (referred by Meter/Greeter) and especially for new customers, answers their queries and provides information about various products and services offered by the company specified turn-around time to ensure customer satisfaction
• Assists customers in filling-out complex forms and applications as requested while ensuring accuracy and completion of all required documentation
• Achieves sales and revenue targets for existing and new customers and also ensure customer profitability targets are met

Minimum Qualifications:

Bachelor’s in Hospitality or equivalent

Minimum Experience:

1-3 years relevant experience.