95 Technical Support Specialist Roles jobs in Saudi Arabia
Customer Support Specialist
Posted today
Job Viewed
Job Description
About the role
The Customer Support Specialist provides technical and product-related assistance to SiFi's customers, resolving issues and ensuring they can effectively use the company's products and services.
This role requires strong technical aptitude, problem-solving skills, and excellent communication abilities.
Key Responsibilities
Respond to customer inquiries regarding technical issues and product functionality via
various channels (phone, email, chat).
Diagnose and resolve technical problems related to SiFi's platform and services.
Provide step-by-step guidance to customers on using product features and
troubleshooting common issues.
Document all customer interactions and technical solutions accurately in the support
knowledge base and CRM system.
Escalate complex technical issues to the engineering or product teams as needed.
Follow up with customers to ensure their technical issues have been resolved and they
are satisfied.
Contribute to the creation and maintenance of support documentation and knowledge
base articles.
Identify and report recurring technical issues and provide feedback to the product team.
Stay up-to-date with SiFi's product updates and technical specifications.
Provide excellent customer service and maintain a professional demeanor. Basic Qualifications
Bachelor's degree in a technical field (e.g., Computer Science, Information Technology)
or equivalent experience.
Proven experience (1+ year) in a technical support role, preferably in the software or
FinTech industry.
Strong technical aptitude and problem-solving skills.
Excellent verbal and written communication skills in English and Arabic (preferred).
Familiarity with troubleshooting software and web applications.
Good understanding of basic networking concepts.
Product Operations & Customer Support Specialist
Posted 13 days ago
Job Viewed
Job Description
The Company
TaskHuman is organizing the world's human expertise, making coaching in 1000+ skills instantly accessible to you in a multitude of forms. Whether you connect live with a specialist on a 1:1 video call, message directly in-app, join a group session, or learn via coach-generated content, our value of human connection is the foundation of every interaction at TaskHuman.
The Opportunity
We are hiring a Product Operations & Customer Support Specialist to support both the behind-the-scenes work that keeps our product and processes running, and the user-facing support that keeps our customers happy. This is a versatile role designed for someone who thrives on variety, has strong attention to detail, and is excited to work across teams.
You'll partner closely with our product, marketing, and customer success teams helping us stay organized, efficient, and responsive as we scale.
Responsibilities:
Client Launch & Cross-Functional Support
- Support client launches by ensuring program access, codes, and materials are ready to go
- Collaborate with CSMs to prep assets and respond to one-off needs
- Double-check the details so cross-functional teams are set up for a smooth and professional launch
Operations & Execution
- Help manage and organize cross-functional projects
- Support program and content uploads in platforms like Admin Tool and WordPress
- Jump in on tools like Iterable and HubSpot to assist with workflows and campaigns
- Assist with light creative support like iPhone mockups or updating client slides
Customer Support & Concierge
- Respond to users in a timely, friendly, and clear way using templates and context to personalize
- Troubleshoot or escalate issues with a calm, solution-oriented mindset
- Pull call/user data from our internal tools to assist with issue resolution
- Help track and surface customer trends and issues in Jira to inform product improvements
General Support
- Help us stay grounded: keep things organized, documented, and moving
- Collaborate with leads to keep our project list visible and up-to-date
- Assist with international rollouts by supporting translated content and region-specific needs
Requirements:
- Bilingual English and Arabic.
- Bachelors level/advanced degrees desirable
- Ability to work US hours schedule as needed
- The ability to work independently as well as in a virtual team environment
- 2+ years of administrative, client service or customer support experience
- Command of project management and CRM tools (ClickUp, Iterable and Hubspot experience desirable)
- Excellent organizational and project management skills
- Ability to problem solve and multi-task with numerous deadlines
- Excellent interpersonal, verbal and written communication skills
- Genuine interest in the mission of TaskHuman and in being a part of something bigger than any one person or business group
TaskHuman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Product Operations & Customer Support Specialist
Posted 20 days ago
Job Viewed
Job Description
The Company
TaskHuman is organizing the world's human expertise, making coaching in 1000+ skills instantly accessible to you in a multitude of forms. Whether you connect live with a specialist on a 1:1 video call, message directly in-app, join a group session, or learn via coach-generated content, our value of human connection is the foundation of every interaction at TaskHuman.
The Opportunity
We are hiring a Product Operations & Customer Support Specialist to support both the behind-the-scenes work that keeps our product and processes running, and the user-facing support that keeps our customers happy. This is a versatile role designed for someone who thrives on variety, has strong attention to detail, and is excited to work across teams.
You'll partner closely with our product, marketing, and customer success teams - helping us stay organized, efficient, and responsive as we scale.
Responsibilities:
Client Launch & Cross-Functional Support
- Support client launches by ensuring program access, codes, and materials are ready to go
- Collaborate with CSMs to prep assets and respond to one-off needs
- Double-check the details so cross-functional teams are set up for a smooth and professional launch
Operations & Execution
- Help manage and organize cross-functional projects
- Support program and content uploads in platforms like Admin Tool and WordPress
- Jump in on tools like Iterable and HubSpot to assist with workflows and campaigns
- Assist with light creative support like iPhone mockups or updating client slides
Customer Support & Concierge
- Respond to users in a timely, friendly, and clear way - using templates and context to personalize
- Troubleshoot or escalate issues with a calm, solution-oriented mindset
- Pull call/user data from our internal tools to assist with issue resolution
- Help track and surface customer trends and issues in Jira to inform product improvements
General Support
- Help us stay grounded: keep things organized, documented, and moving
- Collaborate with leads to keep our project list visible and up-to-date
- Assist with international rollouts by supporting translated content and region-specific needs
Requirements:
- Bilingual English and Arabic.
- Ability to work US hours schedule as needed
- The ability to work independently as well as in a virtual team environment
- 2+ years of administrative, client service or customer support experience
- Command of project management and CRM tools (ClickUp, Iterable and Hubspot experience desirable)
- Excellent organizational and project management skills
- Ability to problem solve and multi-task with numerous deadlines
- Excellent interpersonal, verbal and written communication skills
- Genuine interest in the mission of TaskHuman and in being a part of something bigger than any one person or business group
TaskHuman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Applicants can review our Privacy Policyhere . California applicants can review our Applicant Privacy Notice for California applicants here .
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Customer Support Lead
Posted today
Job Viewed
Job Description
Jeddah, Saudi Arabia | Posted on 07/10/2025
We are a multinational technology consulting firm. We help companies and corporations scale their operations, achieve technology innovation, elevate their brand, and transform their business models.
We challenge the status quo, innovate, and create customized end-to-end tech solutions, from software to hardware. Our team of over 500 engineers worldwide leverages technology, creative thinking, and industry expertise to help our customers remain high performers. We handle all aspects from A to Z.
Our engineers have contributed to 8 US patents, developed award-winning tech solutions, and served over 80 million users for more than 100 clients globally, including top US Fortune 500 companies.
Job DescriptionWe build innovative solutions focusing on process automation, user experience, and data analytics. Our expertise helps achieve operational excellence, future-proof IT investments, and maintain a competitive edge in the finance industry.
We are seeking a highly motivated Customer Support Lead to oversee production support in a digital banking environment. The role involves coordinating support activities, resolving issues promptly, and being the main contact for stakeholders. The ideal candidate will have a strong IT support background, excellent communication skills, and a good understanding of banking infrastructure and customer service.
You will:
- Lead and manage L1 and L2 support teams, ensuring efficient incident handling, requests, and escalations.
- Serve as the primary contact for communication across business, technical, and vendor teams.
- Support operations, monitor KPIs, SLAs, and support metrics to ensure quality service. Coordinate with L3 support and engineering teams for seamless resolution and knowledge transfer.
- Develop and maintain support documentation, guides, and escalation procedures.
- Facilitate daily meetings, incident reviews, and post-mortem analyses.
- Oversee shift planning and on-call rotations to ensure 24/7 coverage.
- Promote a culture of continuous improvement, accountability, and customer focus.
- Collaborate with QA, DevOps, and development teams to enhance system reliability and user experience.
- Ensure compliance with banking regulations, security standards, and internal policies.
- Bachelor’s degree in Computer Science, IT, or related field.
- 6+ years in IT support or production operations, with at least 2 years in leadership.
- Experience in digital banking or financial services is highly preferred.
- Strong knowledge of ITIL, incident management, and service delivery frameworks.
- Excellent communication, leadership, and stakeholder management skills.
- Ability to work under pressure and manage multiple priorities.
- Proven experience with monitoring tools, ticketing systems, and reporting dashboards.
Customer Support Lead
Posted today
Job Viewed
Job Description
Jeddah, Saudi Arabia | Posted on 07/10/2025
We are a multinational technology consulting firm. We help companies and corporations scale their operations, achieve technology innovation, elevate their brand, and transform their business models.
We challenge the status quo, innovate, and create customized end-to-end tech solutions, from software to hardware. Our team of over 500 engineers worldwide leverages technology, creative thinking, and industry expertise to help our customers remain high performers. We handle all aspects from A to Z.
Our engineers have contributed to 8 US patents, developed award-winning tech solutions, and served over 80 million users for more than 100 clients globally, including top US Fortune 500 companies.
Job DescriptionWe build innovative solutions focusing on process automation, user experience, and data analytics. Our expertise helps achieve operational excellence, future-proof IT investments, and maintain a competitive edge in the finance industry.
We are seeking a highly motivated Customer Support Lead to oversee production support in a digital banking environment. The role involves coordinating support activities, resolving issues promptly, and being the main contact for stakeholders. The ideal candidate will have a strong IT support background, excellent communication skills, and a good understanding of banking infrastructure and customer service.
You will:
- Lead and manage L1 and L2 support teams, ensuring efficient incident handling, requests, and escalations.
- Serve as the primary contact for communication across business, technical, and vendor teams.
- Support operations, monitor KPIs, SLAs, and support metrics to ensure quality service. Coordinate with L3 support and engineering teams for seamless resolution and knowledge transfer.
- Develop and maintain support documentation, guides, and escalation procedures.
- Facilitate daily meetings, incident reviews, and post-mortem analyses.
- Oversee shift planning and on-call rotations to ensure 24/7 coverage.
- Promote a culture of continuous improvement, accountability, and customer focus.
- Collaborate with QA, DevOps, and development teams to enhance system reliability and user experience.
- Ensure compliance with banking regulations, security standards, and internal policies.
- Bachelor’s degree in Computer Science, IT, or related field.
- 6+ years in IT support or production operations, with at least 2 years in leadership.
- Experience in digital banking or financial services is highly preferred.
- Strong knowledge of ITIL, incident management, and service delivery frameworks.
- Excellent communication, leadership, and stakeholder management skills.
- Ability to work under pressure and manage multiple priorities.
- Proven experience with monitoring tools, ticketing systems, and reporting dashboards.
Sr Manager, Customer Support and Training
Posted today
Job Viewed
Job Description
The Role
Be part of an industry-leading team! Aspen Technology, Inc. is a global leader in Manufacturing & Supply Chain software. We constantly drive innovation in our products to remain the industry leading engineering technology company for the process industries.
The Senior Manager is a key leadership role; vital to ensuring customer success. The Senior Manager is responsible for leading and managing a team of Technical Consultants who are specialists in our advanced technology.
Your Impact
- Manage a team of technical experts who provide customer issue resolution, pre-sales presentations and customer training - this includes recruitment, performance management, and career development
- Act as a coach and mentor to new hires. Help employees in all stages of their careers achieve their career goals.
- Be a positive role model for AspenTech’s core values and leadership principles
- Make quick and sound decisions about how to handle critical problems that impact customer’s operating plants that are not solvable by normal support practices
- Drive escalation and resolution of high impact customer issues through AspenTech’s defined processes
- Supervise day-to-day operations, including interfacing directly with customers as needed, and training new employees
- Ensure delivery excellence of public and on-site customer training
- Proactively promote AspenTech’s training services
- Work as a member of the CS&T global management team to ensure departmental metrics are achieved
- Provide feedback and recommendations for how to create a great employee experience and work environment
- Strong ability to market successes throughout the organization and through the customer base
What You'll Need
- Bachelor’s Degree or equivalent technical degree is preferred, e.g. Engineering or Computer Science related but other degrees will be considered with experience
- Minimum of five years relevant work experience in a technical field, preferably software support for the petroleum, petrochemical, or chemical industries
- Proven experience as an effective people manager
- Excellent communication, coaching and leadership skills
- Strong customer service skills
- Ability to influence and persuade stakeholders
- Create and deliver presentations to customers and the Sr Management team
- Clear and concise written and verbal communications
- Proactively seek ways so team can contribute to AspenTech’s growth
- Performance management of staff. Strong hiring, retention, coaching and career development skills
- Be able to demonstrate critical thinking with strong analytic and problem-solving skills
- Additional consideration for experience any of Aspen’s proprietary software, especially AspenTech’s DataWorks software suite.
- Occasional domestic and international travel may be required (5-10%)
Technical Promoter and Customer Support Specialist - Great Opportunity for Saudi Nationals
Posted today
Job Viewed
Job Description
Siemens strongly believes in the value of a Digital Portfolio, hence Smart Infrastructure combines Digital Power Distribution and Digital Building Infrastructure technologies. Our Digital Portfolio will enable our customers to enjoy occupant's intuitive buildings which are comfortable, safe, secure and energy efficient.
Smart infrastructure from Siemens intelligently connects energy systems, buildings and industries to adapt and evolve the way we live and work. We work together with customers and partners to build an ecosystem that intuitively responds to the needs of people and helps customers to better use resources. It helps our customers to thrive, communities to progress and supports sustainable development.
Join our Smart Infrastructure Electrification and Automation department as the Technical Support Specialist for protection and Automation and help us re-imagine the world by finding solutions and making the world a smarter place for tomorrow.
Your Role - International, Challenging And Future-Oriented!
As a Technical Support Specialist of protection and automation, you should possess a combination of business and technical skills to help support Siemens Energy Automation Business transformation and growth. The supporting spirit expected in such role is the essential driving leaver for successful customer satisfaction which will reflect on the business growth.
- Technical Promotor & Customer Support
- Provide superior customer experience with each customer contact; inquiries are via phone, e-mail, and online chat.
- Logging queries, making tickets as per SIEMENS supporting tools and systems.
- Prioritize the daily workload of internal & external customer inquiries, including recognizing urgency and acting accordingly.
- Identify, redirect and/or escalate problems to appropriate resources per customer support procedures.
- Customer support job includes, replicate customer issues in online and offline tools/labs, prepare solutions and timely reply to customers for resolution of problems at customer sites, sometimes visit to customer location for defect investigation and possible resolution of problems.
- Inspection of claimed failure devices for preliminary reporting and possible adjustments or corrective actions.
- Simulation of customer claimed protection relays performance, coordination with related experts and offering corrective application and configurations.
- Processing the replacement/repair devices under warranty, Coordinate receipt of faulty device from customer to siemens, apply for re-export documents, Coordinate dispatch of faulty device back to factory, track timely receipt of replaced or repaired device from factory to customer.
- Technical Promotor activities towards end users and direct customers for expanding the homologated portfolio and introduction of new technologies.
What will you need to succeed?
- Bachelor's in electrical/Electronic Engineering with connection to Power System Protection & Control.
- Interest in pursuing career in Electrification and Automation Portfolio; particularly Protection and Control and IoT connectivity for Digital Transformation.
- Strong technical knowledge about protection and control applications.
- Adequate technical knowledge about protection devices from different vendors.
- Minimum 3-5 years of experience in field of protection and automation.
- High-level knowledge of SIEMENS protection and automation products, and related software's like DIGSI 4/5, SICAM, IEC61850 Configurator.
- Having experience in Installation testing & Commissioning of protection relay of Siemen and other vendors.
- Thrives in customer engagement and proactively pursues new clients.
- Growth mindset, with a passion for learning
- Collaborative with an ability to cultivate relationships and networks
- Agile, technically passionate for creating solutions
- Proficiency in Microsoft Word, Excel, PowerPoint, and working knowledge of web analytics tools and strong affiliation to learn IoT technology
- Strong problem solving and analytical skills with high attention to details
- Excellent written and verbal communications skills
- Ability to adapt to change, take initiative, be resourceful and dependable
- High flexibility and availability for travelling and customer visits around the kingdom.
- Must be able to work independently and in a confidential and ethical manner
What else do you need to know?
As a world leader in developing and producing the most advanced engineering technologies, we improve lives and further human achievements worldwide, while also protecting the climate - all thanks to our employees. Working with us, you have the foundation to develop personally and professionally. We give you the chance to do something significant, that benefits society and human progress. We give you the chance to create a difference.
Diversity at Siemens is our source of creativity and innovation. Having different types of talent and experiences makes us more ambitious and better prepared to respond successfully to the demands of the Society. Therefore, we value the candidates that reflect the Diversity that we enjoy in our Company. Please find more information at Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow's reality. Find out more about the Digital world of Siemens here: are looking forward to receiving your online application.
Please note: Only complete applications can be considered in the selection process. #J-18808-Ljbffr
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Technical Promoter and Customer Support Specialist - Great Opportunity for Saudi Nationals
Posted today
Job Viewed
Job Description
Siemens strongly believes in the value of a Digital Portfolio, hence Smart Infrastructure combines Digital Power Distribution and Digital Building Infrastructure technologies. Our Digital Portfolio will enable our customers to enjoy occupant’s intuitive buildings which are comfortable, safe, secure and energy efficient.
Smart infrastructure from Siemens intelligently connects energy systems, buildings and industries to adapt and evolve the way we live and work. We work together with customers and partners to build an ecosystem that intuitively responds to the needs of people and helps customers to better use resources. It helps our customers to thrive, communities to progress and supports sustainable development.
Join our Smart Infrastructure Electrification and Automation department as the Technical Support Specialist for protection and Automation and help us re-imagine the world by finding solutions and making the world a smarter place for tomorrow.
Your Role – International, Challenging And Future-Oriented!
As a Technical Support Specialist of protection and automation, you should possess a combination of business and technical skills to help support Siemens Energy Automation Business transformation and growth. The supporting spirit expected in such role is the essential driving leaver for successful customer satisfaction which will reflect on the business growth.
- Technical Promotor & Customer Support
- Provide superior customer experience with each customer contact; inquiries are via phone, e-mail, and online chat.
- Logging queries, making tickets as per SIEMENS supporting tools and systems.
- Prioritize the daily workload of internal & external customer inquiries, including recognizing urgency and acting accordingly.
- Identify, redirect and/or escalate problems to appropriate resources per customer support procedures.
- Customer support job includes, replicate customer issues in online and offline tools/labs, prepare solutions and timely reply to customers for resolution of problems at customer sites, sometimes visit to customer location for defect investigation and possible resolution of problems.
- Inspection of claimed failure devices for preliminary reporting and possible adjustments or corrective actions.
- Simulation of customer claimed protection relays performance, coordination with related experts and offering corrective application and configurations.
- Processing the replacement/repair devices under warranty, Coordinate receipt of faulty device from customer to siemens, apply for re-export documents, Coordinate dispatch of faulty device back to factory, track timely receipt of replaced or repaired device from factory to customer.
- Technical Promotor activities towards end users and direct customers for expanding the homologated portfolio and introduction of new technologies.
- Bachelor's in electrical/Electronic Engineering with connection to Power System Protection & Control.
- Interest in pursuing career in Electrification and Automation Portfolio; particularly Protection and Control and IoT connectivity for Digital Transformation.
- Strong technical knowledge about protection and control applications.
- Adequate technical knowledge about protection devices from different vendors.
- Minimum 3-5 years of experience in field of protection and automation.
- High-level knowledge of SIEMENS protection and automation products, and related software’s like DIGSI 4/5, SICAM, IEC61850 Configurator.
- Having experience in Installation testing & Commissioning of protection relay of Siemen and other vendors.
- Thrives in customer engagement and proactively pursues new clients.
- Growth mindset, with a passion for learning
- Collaborative with an ability to cultivate relationships and networks
- Agile, technically passionate for creating solutions
- Proficiency in Microsoft Word, Excel, PowerPoint, and working knowledge of web analytics tools and strong affiliation to learn IoT technology
- Strong problem solving and analytical skills with high attention to details
- Excellent written and verbal communications skills
- Ability to adapt to change, take initiative, be resourceful and dependable
- High flexibility and availability for travelling and customer visits around the kingdom.
- Must be able to work independently and in a confidential and ethical manner
As a world leader in developing and producing the most advanced engineering technologies, we improve lives and further human achievements worldwide, while also protecting the climate - all thanks to our employees. Working with us, you have the foundation to develop personally and professionally. We give you the chance to do something significant, that benefits society and human progress. We give you the chance to create a difference.
Diversity at Siemens is our source of creativity and innovation. Having different types of talent and experiences makes us more ambitious and better prepared to respond successfully to the demands of the Society. Therefore, we value the candidates that reflect the Diversity that we enjoy in our Company. Please find more information at Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow‘s reality. Find out more about the Digital world of Siemens here: are looking forward to receiving your online application.
Please note: Only complete applications can be considered in the selection process. #J-18808-Ljbffr
Technical Promoter and Customer Support Specialist - Great Opportunity for Saudi Nationals
Posted today
Job Viewed
Job Description
- Technical Promotor & Customer Support
- Provide superior customer experience with each customer contact; inquiries are via phone, e-mail, and online chat.
- Logging queries, making tickets as per SIEMENS supporting tools and systems.
- Prioritize the daily workload of internal & external customer inquiries, including recognizing urgency and acting accordingly.
- Identify, redirect and/or escalate problems to appropriate resources per customer support procedures.
- Customer support job includes, replicate customer issues in online and offline tools/labs, prepare solutions and timely reply to customers for resolution of problems at customer sites, sometimes visit to customer location for defect investigation and possible resolution of problems.
- Inspection of claimed failure devices for preliminary reporting and possible adjustments or corrective actions.
- Simulation of customer claimed protection relays performance, coordination with related experts and offering corrective application and configurations.
- Processing the replacement/repair devices under warranty, Coordinate receipt of faulty device from customer to siemens, apply for re-export documents, Coordinate dispatch of faulty device back to factory, track timely receipt of replaced or repaired device from factory to customer.
- Technical Promotor activities towards end users and direct customers for expanding the homologated portfolio and introduction of new technologies.
- Bachelor's in electrical/Electronic Engineering with connection to Power System Protection & Control.
- Interest in pursuing career in Electrification and Automation Portfolio; particularly Protection and Control and IoT connectivity for Digital Transformation.
- Strong technical knowledge about protection and control applications.
- Adequate technical knowledge about protection devices from different vendors.
- Minimum 3-5 years of experience in field of protection and automation.
- High-level knowledge of SIEMENS protection and automation products, and related software's like DIGSI 4/5, SICAM, IEC61850 Configurator.
- Having experience in Installation testing & Commissioning of protection relay of Siemen and other vendors.
- Thrives in customer engagement and proactively pursues new clients.
- Growth mindset, with a passion for learning
- Collaborative with an ability to cultivate relationships and networks
- Agile, technically passionate for creating solutions
- Proficiency in Microsoft Word, Excel, PowerPoint, and working knowledge of web analytics tools and strong affiliation to learn IoT technology
- Strong problem solving and analytical skills with high attention to details
- Excellent written and verbal communications skills
- Ability to adapt to change, take initiative, be resourceful and dependable
- High flexibility and availability for travelling and customer visits around the kingdom.
- Must be able to work independently and in a confidential and ethical manner
Technical Promoter and Customer Support Specialist - Great Opportunity for Saudi Nationals
Posted 14 days ago
Job Viewed
Job Description
**Req ID:** 472061
Technical Promoter and Customer Support Specialist Protection & Automation - Saudi Arabia/JeddahSiemens strongly believes in the value of a Digital Portfolio, hence Smart Infrastructure combines Digital Power Distribution and Digital Building Infrastructure technologies. Our Digital Portfolio will enable our customers to enjoy occupant's intuitive buildings which are comfortable, safe, secure and energy efficient. Smart infrastructure from Siemens intelligently connects energy systems, buildings and industries to adapt and evolve the way we live and work. We work together with customers and partners to build an ecosystem that intuitively responds to the needs of people and helps customers to better use resources. It helps our customers to thrive, communities to progress and supports sustainable development.Join our Smart Infrastructure Electrification and Automation department as the Technical Support Specialist for protection and Automation and help us re-imagine the world by finding solutions and making the world a smarter place for tomorrow.Your Role - International, Challenging And Future-Oriented!As a Technical Support Specialist of protection and automation, you should possess a combination of business and technical skills to help support Siemens Energy Automation Business transformation and growth. The supporting spirit expected in such role is the essential driving leaver for successful customer satisfaction which will reflect on the business growth.Technical Promotor & Customer SupportProvide superior customer experience with each customer contact; inquiries are via phone, e-mail, and online chat. Logging queries, making tickets as per SIEMENS supporting tools and systems. Prioritize the daily workload of internal & external customer inquiries, including recognizing urgency and acting accordingly.Identify, redirect and/or escalate problems to appropriate resources per customer support procedures.Customer support job includes, replicate customer issues in online and offline tools/labs, prepare solutions and timely reply to customers for resolution of problems at customer sites, sometimes visit to customer location for defect investigation and possible resolution of problems.Inspection of claimed failure devices for preliminary reporting and possible adjustments or corrective actions. Simulation of customer claimed protection relays performance, coordination with related experts and offering corrective application and configurations.Processing the replacement/repair devices under warranty, Coordinate receipt of faulty device from customer to siemens, apply for re-export documents, Coordinate dispatch of faulty device back to factory, track timely receipt of replaced or repaired device from factory to customer.Technical Promotor activities towards end users and direct customers for expanding the homologated portfolio and introduction of new technologies. What will you need to succeed? Bachelor's in electrical/Electronic Engineering with connection to Power System Protection & Control.Interest in pursuing career in Electrification and Automation Portfolio; particularly Protection and Control and IoT connectivity for Digital Transformation.Strong technical knowledge about protection and control applications.Adequate technical knowledge about protection devices from different vendors.Minimum 3-5 years of experience in field of protection and automation. High-level knowledge of SIEMENS protection and automation products, and related software's like DIGSI 4/5, SICAM, IEC61850 Configurator.Having experience in Installation testing & Commissioning of protection relay of Siemen and other vendors.Thrives in customer engagement and proactively pursues new clients. Growth mindset, with a passion for learning Collaborative with an ability to cultivate relationships and networks Agile, technically passionate for creating solutions Proficiency in Microsoft Word, Excel, PowerPoint, and working knowledge of web analytics tools and strong affiliation to learn IoT technology Strong problem solving and analytical skills with high attention to details Excellent written and verbal communications skills Ability to adapt to change, take initiative, be resourceful and dependable High flexibility and availability for travelling and customer visits around the kingdom. Must be able to work independently and in a confidential and ethical mannerWhat else do you need to know?As a world leader in developing and producing the most advanced engineering technologies, we improve lives and further human achievements worldwide, while also protecting the climate - all thanks to our employees. Working with us, you have the foundation to develop personally and professionally. We give you the chance to do something significant, that benefits society and human progress. We give you the chance to create a difference.Diversity at Siemens is our source of creativity and innovation. Having different types of talent and experiences makes us more ambitious and better prepared to respond successfully to the demands of the Society. Therefore, we value the candidates that reflect the Diversity that we enjoy in our Company. Please find more information at Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow's reality. Find out more about the Digital world of Siemens here: are looking forward to receiving your online application. Please note: Only complete applications can be considered in the selection process.