356 Technical Support Specialist Roles jobs in Saudi Arabia

Exciting Customer Service Opportunities for Saudi Nationals( Subject to Contract Award)

Are you passionate about delivering exceptional service and ready to grow your career with a global leader?

Serco is looking for talented Saudi Nationals to join our Customer Service Talent Pool for upcoming roles across the Kingdom of Saudi Arabia. With over 4,500 team members in the Middle East, we're committed to building futures and supporting national development.

Express your interest today and take the first step toward a rewarding career with Serco.

At Amazon, our mission is to be Earth's most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders.

We're making history and the good news is that we've only just begun. At Amazon you get to Work with smart, passionate people who are building new products and services every day on behalf of our customers. As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised.

Key job responsibilities

Key job responsibilities

As a Delivery Station Customer Service Associate, you will be responsible for:

Communicating with customers directly in-person, in addition to communicating via phone and email

Empathizing with and prioritizing customer needs

Upholding company values and respecting every customer

Resolving issues and setting appropriate expectations with customers

Clearly understanding and responding appropriately to the issues that customers present

Consistently composing grammatically correct, concise, and accurate written responses to customer issues

Approaching problems logically and with good judgment to ensure the appropriate customer outcome

Making quick and effective decisions on behalf of the customer

Working a flexible Full-Time (40+ hours per week) schedule

Performing the following tasks, with or without reasonable accommodation

Work in an environment where the noise level varies and can be loud (hearing protection will be provided)

Work in an environment where the temperature may vary due to outside weather conditions and is not controlled

BASIC QUALIFICATIONS

Key job responsibilities

Basic qualifications

High School or equivalent diploma

Previous experience in Customer Service

Ability to effectively prioritize work time to ensure efficiency

Experience with Windows Operating Systems and Microsoft Outlook

Familiarity with multiple web browsers, data base searching and instant messenger tools

PREFERRED QUALIFICATIONS

Preferred qualifications

• Arabic Speaker
• Bachelor Degree or equivalent work- related experience
• Proficiency in verbal and written communication skills
• Experience in understanding performance metrics and developing them to measure progress against key performance indicators
• Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Job details

SAU, Riyadh

Customer Service

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Global Exchange Group - is a Spanish multinational company, founded in 1996, specialized in foreign currency exchange services at international airports and other areas of great tourist influx. Global Exchange is one of the world leaders in the sector. With a network of over 375 branches at 66 international airports in 29 countries in 5 continents, our staff of over 2,400 offers our services to 12 million Customers every year. Through solid principles based on legality and transparency, technological innovation, excellence in customer service and the care of its human capital, Global Exchange Group aims to create value for all its stakeholders, among which are their customers, employees or the different partners. Its mission is to offer quality currency exchange services to all travellers worldwide based on two clear lines of business: Currency exchange services at international airports and hotel resorts and, online and telephone currency exchange services, offered to both private individuals and companies, especially travel agencies and banks.

Global Exchange Group headquarters are located in Salamanca and Madrid. Global Exchange Group is considered a Fintech company with innovative top technology systems developed internally, for the management and control of its own business and the service of its customers. Visit our website to learn more about us:

We are a dynamic and forward-thinking organization dedicated to fostering growth, innovation, and excellence in our people management strategies. As part of our expansion in The Kingdom of Saudi Arabia, we are looking for an experienced Customer Service Representative.

Position Overview:

The overall goal of the position is to provide excellent service to all our customers, and sell our top-market products, respecting our internal procedures and the legal regulations.

Key Responsibilities:

• Providing exchange services in line with procedures of the company and legal authorities, centring excellence in customer service.
• Identify the customer's needs and properly represent the company during the exchange operation, offering the advantages of the process and facilitating the cross-selling transactions.
• Carry out exchange transactions following the settled procedures, obeying the legal procedures, and attaining excellence in customer care.
• Be the people responsible for the direct contact with customers and be willing to offer customers the highest level of care.
• Document transactions according to the legal criteria.
• Clarify doubts or attend customer suggestions and clear and complete arguments against a complaint during the exchange process.
• Inform the supervisor of any problem or eventuality that might have occurred during the exchange operation.
• Positively valuable IT experience in order to efficiently resolving any technical problems and give support remotely to the IT department.
• Positively valuable availability to travel nationally.

Qualifications:

• High school education is the minimum required with 1-2 years of experience in a similar role.
• University fresh graduates are welcomed.
• Native Arabic and a good command of verbal and written in English is a must.
• Additional languages are a plus.
• Having interest in sales and/or customer services positions or having previous experience in sales and/or customer services positions in retail, fmcg, f&b, tourism sectors is a plus.
• Strong communication, negotiation, and problem-solving skills
• Having the ability to understand and identify customer expectations and needs
• Willingness to make direct contact with customers, to take responsibility, and to provide the best service
• Willingness to work in different shifts
• Positively valuable studies in IT or experience background as field services.

• Entry level

• Full-time

• Customer Service
• Industries
• Financial Services and Retail

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Overview

Operations Management | Account Management

Yamm is dedicated to transforming the refund and return process using advanced technologies to make it quicker, clearer, and more efficient. By managing return processes from end to end, Yamm ensures a seamless, stress-free experience for both merchants and customers. This commitment boosts merchant customer confidence and loyalty.

This is a full-time on-site role for a Customer Service Representative located in Al Khobar. The Customer Service Representative will handle day-to-day tasks such as addressing customer inquiries, resolving issues, processing returns, and ensuring customer satisfaction. The role requires maintaining a high level of customer support and delivering excellent customer experiences consistently.

• Address customer inquiries and resolve issues to ensure high levels of customer satisfaction
• Process returns and manage end-to-end return workflows
• Maintain a high level of customer support and deliver excellent customer experiences consistently

• Ability to ensure Customer Satisfaction and enhance Customer Experience
• Strong communication and interpersonal skills
• Ability to handle challenging situations with professionalism
• Excellent problem-solving abilities
• Flexibility and adaptability to changing needs and priorities

• A dynamic and supportive work environment where your contributions make real impact
• Opportunities for growth and career development in a fast-growing startup
• Hands-on experience with innovative technologies transforming e-commerce
• A collaborative team culture that values flexibility, adaptability, and initiative

• Full-time

• Al Khobar, Eastern Province, Saudi Arabia

About Us

Kaizen is the Number 1 Recruitment Leader in the MENA region and works on placing high-caliber professionals in prominent and lucrative roles across the Middle East & and GCC.

Established in 1841 is the world’s leading source of business information and insights, enabling companies to Decide with Confidence it is responsible for business in 64 countries across the Middle East, South Asia, Africa, and the Indian Ocean / Pacific Islands regions.

• Oversee and manage the daily influx of leads for specific products of D&B.
• Handle client communication professionally, providing information about service offerings, addressing inquiries from existing clients, and support sales in fresh inquiries.
• Maintain a detailed record of inquiries, requests, complaints, comments, and ensure follow-up with the relevant parties to facilitate necessary actions.
• Liaison with other departments to ensure a timeline fulfilment of deliverables.
• Direct requests to the appropriate individuals or teams for resolution.
• Cultivate and nurture professional relationships with existing customers.
• Should know about all the existing offerings of D&B.
• Provide accurate and comprehensive information as needed.
• Lead efforts in maintaining and updating the customer database.
• Contribute to research activities and play a key role in generating sales leads.

• Graduate

• 0-2 years of experience in managing the corporate customers, B2B Customer Service

• Proven track record in customer service, corporate CS preferred.
• Strong communication and interpersonal skills.
• Demonstrated ability to work effectively in a team.
• Customer-oriented with active listening skills.
• Ability to multitask, prioritize, and manage time efficiently.
• Thrives in a high-pressure work environment.
• Ability to manage the different stakeholders at the same time.
• Ability to engage

When you apply for this position, a consultant from Kaizen Firm will evaluate your resume for the role being posted in addition to considering you for other relevant positions as they become available that match your interests, expertise, and skill set. Your CV might be submitted into our protected applicant tracking system, but none of your information will ever be disclosed to another party without your permission. Through https : / / zcu.io / cNxP , you can browse a wide range of employment opportunities and apply your personal data rights at any time.

We are looking for a Customer Support Specialist to join our team. The role involves responding to customer inquiries through our internal system or official communication platforms, as well as performing identity verification processes accurately and confidentially in accordance with company policies.

• Polite and professional communication skills.
• Familiarity with the company’s concept and services.
• Preferably has knowledge or interest in electronic games.

Responsibilities :

• Oversee and manage the daily influx of leads for specific products of D&B.
• Handle client communication professionally, providing information about service offerings, addressing inquiries from existing clients, and supporting sales in fresh inquiries.
• Maintain a detailed record of inquiries, requests, complaints, and comments, ensuring follow-up with the relevant parties to facilitate necessary actions.
• Liaison with other departments to ensure timely fulfillment of deliverables.
• Direct requests to the appropriate individuals or teams for resolution.
• Cultivate and nurture professional relationships with existing customers.
• Be knowledgeable about all existing offerings of D&B.
• Provide accurate and comprehensive information as needed.
• Lead efforts in maintaining and updating the customer database.
• Contribute to research activities and play a key role in generating sales leads.

Education :

Graduate

Work Experience :

• 3-5 years of experience in managing corporate customers and B2B customer service.

Other Skills/Requirements :

• Proven track record in customer service, corporate customer service preferred.
• Strong communication and interpersonal skills.
• Demonstrated ability to work effectively in a team.
• Customer-oriented with active listening skills.
• Ability to multitask, prioritize, and manage time efficiently.
• Thrives in a high-pressure work environment.
• Ability to manage different stakeholders simultaneously.
• Ability to engage clients and manage expectations.

Overview

About the job

• Handling customer complaints and troubleshooting issues with products or services


• Following up with clients or customers by phone, web chat or email to check that they’re still satisfied with their purchases or services received


• Accessing databases to retrieve account information for customers


• Letting customers know about additional products or services that might benefit them


• Escalating queries and concerns when necessary


• Updating customer records following each contact


• Staying up to date on the latest products and services an organization provides

• Proficiency in English


• Experience in warehousing or logistics preferred

• Associate

• Full-time

• Supply Chain

• Transportation, Logistics, Supply Chain and Storage