1 420 Support jobs in Saudi Arabia
Customer Support Representative.
Posted 1 day ago
Job Viewed
Job Description
Join us in transforming customer experience at Tabby! As a Customer Experience Representative, you’ll play a crucial role in ensuring every interaction leaves a lasting positive impact. This isn’t just a job; it’s a chance to champion our customers and set new standards in satisfaction.
About the role
Package
Pay rate varies according to Arabic and English language skills:
- Department
- Customer Support Ops
- Employment Type
- Full Time
- Location
- Egypt
- Workplace type
- Onsite
Duties and Responsibilities:
- Support Tabby customers over chat and phone calls and answer their queries
- Utilize and test new digital and AI tools that we are implementing in our call centers and provide feedback to leadership
- Champion and implement customer service policies and procedures that align with company objectives
- Provide insights and feedback on customer queries to help us identify areas of improvements and optimization of customer experience
- Collaborate with your colleagues across different teams to ensure we continue to uphold our customer experience satisfaction, exceed our CSAT scores and become renowned for being the center of best customer experience globally.
Qualifications and Requirements:
- Proficiency in both written and spoken English and Arabic
- Post Graduate Degree, preferably in math, business, marketing, finance
- Excellent analytical, communication, and problem-solving skills
- Good self-awareness and excellent soft-skills
- Ability to multitask, meet deadlines, and work in a fast-paced environment
- Ability to work effectively and build strong relationships with cross-functional teams
- Ability to handle pressure
Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money.
The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.
Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region.
Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.
Not quite right? Register your interest to be notified of any roles that come along that meet your criteria.
Register Your Interest #J-18808-LjbffrCustomer Support Representative.
Posted 18 days ago
Job Viewed
Job Description
About the role
Join us in transforming customer experience at Tabby! As a Customer Experience Representative, you'll play a crucial role in ensuring every interaction leaves a lasting positive impact. This isn't just a job; it's a chance to champion our customers and set new standards in satisfaction.
Package
Pay rate varies according to Arabic and English language skills:
- Starting from 15,000 to 32,000 EGP Gross (Salary + KPI's)
- Transportation allowance
- Social Insurance
- Medical Insurance
Duties and Responsibilities:
- Support Tabby customers over chat and phone calls and answer their queries
- Utilize and test new digital and AI tools that we are implementing in our call centers and provide feedback to leadership
- Champion and implement customer service policies and procedures that align with company objectives
- Provide insights and feedback on customer queries to help us identify areas of improvements and optimization of customer experience
- Collaborate with your colleagues across different teams to ensure we continue to uphold our customer experience satisfaction, exceed our CSAT scores and become renowned for being the center of best customer experience globally.
Qualifications and Requirements:
- Proficiency in both written and spoken English and Arabic
- Post Graduate Degree, preferably in math, business, marketing, finance
- Excellent analytical, communication, and problem-solving skills
- Good self-awareness and excellent soft-skills
- Ability to multitask, meet deadlines, and work in a fast-paced environment
- Ability to work effectively and build strong relationships with cross-functional teams
- Ability to handle pressure
The company's flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.
Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region.
Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors. Apply Now
Not quite right? Register your interest to be notified of any roles that come along that meet your criteria.
Register Your InterestTechnical Support Representative
Posted today
Job Viewed
Job Description
Company Description
KAEM Solutions is dedicated to addressing our clients' most pressing challenges through practical and result-driven approaches. We work alongside our clients as business partners, assisting them in achieving their business objectives. Our services encompass a variety of sectors, including restaurant management, hardware and software solutions, POS terminals, digital signage, drive-thru solutions, LED Screens and comprehensive technical support services.
Role Description
This is a full-time on-site role for a Technical Support Representative located in Riyadh, Jeddah and Dammam. The Technical Support Representative will handle day-to-day tasks such as providing customer and technical support, troubleshooting technical issues, and ensuring high levels of customer satisfaction. The individual in this role will also apply their analytical skills to solve problems and deliver outstanding service to our clients.
Qualifications
- Customer Support and Customer Satisfaction skills
- Technical Support and Troubleshooting skills
- Strong Analytical skills
- Excellent communication skills and the ability to work collaboratively
- Previous experience in a technical support role is advantageous
- Relevant POS Hardware Experience
- Driving License
- English & Arabic Communication
- Bachelor's Degree preferable in Computer Science
- Knowledge in Networking and Windows Configuration
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Logistics Support Representative III
Posted 4 days ago
Job Viewed
Job Description
The LSR position requires a combination of technical knowledge, investigative skills, attentiveness, assertiveness and tact. Must be willing and able to travel to various locations on short notice at the customers' discretion and in accordance with the performance work statement
Qualification, Experience and CompetenciesThe Logistics Support Representative is the face of SRSC to our Customer, so it is important you develop and maintain the following qualities throughout your career:
- Personal integrity and moral character
- The ability to express oneself clearly and accurately in verbal and written communications.
- The ability to generate and maintain a good rapport with the customer.
- The ability to be a good listener and to absorb every detail of an issue.
- Perseverance and determination in resolving problems for your customer.
Bachelor's and typically 6 or more years' related work experience, a Master's degree and typically 4 or more years' related work experience or an equivalent combination of education and experience. Previous experience with inventory management systems.
Other requirements include:
- Ability to lift twenty-five (25) Kg or more.
- Ability to wear all personal protective equipment.
- Ability to sit for extended periods of time.
THIS REQUISITION IS FOR SAUDI NATIONALS
Responsibilities & Duties- Follow Management Directives, Departmental Guidelines, Field Service Alerts, and all Company Policies and Procedures; Follow all company safety regulations and any/all local safety regulations.
- Research, identify and resolve customer supply support system inventory discrepancies.
- Investigate total platform vehicle demand management, replenishment and electronic data systems.
- Receive general direction for work that is reviewed upon completion for adequacy in meeting objectives.
- Provides guidance to less experienced logistics representatives.
- Monitor logistics system performance and provide accurate data entry.
- Collect supply data, evaluates supply system procedures, perform analysis and document trends.
- Solicit customer feedback and take actions to improve satisfaction with company services.
- Develop and conduct adhoc training.
- Manage field office resources and maintain company presence.
- Prepare required company reports.
- Represent the company with military customers to plan, budget, and schedule support programs.
- Participate in determining objectives of assignment; plans, schedules and arranges own activities to accomplish those objectives.
- Use specialized knowledge of customers' market to support SRSC products and services.
- Interface with and military customers, equipment suppliers, transportation providers, OEM engineering and manufacturing organizations to ensure delivery of support products and services.
- Develop knowledge of on-site supply activities required to meet contracted performance commitments.
- Analyze and provide the customer solutions to complex supply-related questions involving spares, repairs, or processes.
- Knowledge of procurement requirements, inventory operations, property management, Occupational Safety and Health Agency (OSHA) requirements, materials handling equipment, shipping and receiving operations, hazardous materials shipping, traffic management operations, export control, and packaging.
- Research, identify and resolve customer inventory discrepancies. Investigate total platform vehicle demand management and replenishment.
- Manage company resources to ensure customer value.
Saudi Rotorcraft Support Company Ltd P.O. Box ,
King Khalid International Airport Industrial Zone,
All Rights Reserved | Saudi Rotorcraft Support Company
#J-18808-LjbffrLogistics Support Representative III
Posted 4 days ago
Job Viewed
Job Description
The LSR position requires a combination of technical knowledge, investigative skills, attentiveness, assertiveness and tact. Must be willing and able to travel to various locations on short notice at the customers' discretion and in accordance with the performance work statement
Qualification, Experience and CompetenciesThe Logistics Support Representative is the face of SRSC to our Customer, so it is important you develop and maintain the following qualities throughout your career:
- Personal integrity and moral character
- The ability to express oneself clearly and accurately in verbal and written communications.
- The ability to generate and maintain a good rapport with the customer.
- The ability to be a good listener and to absorb every detail of an issue.
- Perseverance and determination in resolving problems for your customer.
Bachelor's and typically 6 or more years' related work experience, a Master's degree and typically 4 or more years' related work experience or an equivalent combination of education and experience. Previous experience with inventory management systems.
Other requirements include:
- Ability to lift twenty-five (25) Kg or more.
- Ability to wear all personal protective equipment.
- Ability to sit for extended periods of time.
THIS REQUISITION IS FOR SAUDI NATIONALS
Responsibilities & Duties- Follow Management Directives, Departmental Guidelines, Field Service Alerts, and all Company Policies and Procedures; Follow all company safety regulations and any/all local safety regulations.
- Research, identify and resolve customer supply support system inventory discrepancies.
- Investigate total platform vehicle demand management, replenishment and electronic data systems.
- Receive general direction for work that is reviewed upon completion for adequacy in meeting objectives.
- Provides guidance to less experienced logistics representatives.
- Monitor logistics system performance and provide accurate data entry.
- Collect supply data, evaluates supply system procedures, perform analysis and document trends.
- Solicit customer feedback and take actions to improve satisfaction with company services.
- Develop and conduct adhoc training.
- Manage field office resources and maintain company presence.
- Prepare required company reports.
- Represent the company with military customers to plan, budget, and schedule support programs.
- Participate in determining objectives of assignment; plans, schedules and arranges own activities to accomplish those objectives.
- Use specialized knowledge of customers' market to support SRSC products and services.
- Interface with and military customers, equipment suppliers, transportation providers, OEM engineering and manufacturing organizations to ensure delivery of support products and services.
- Develop knowledge of on-site supply activities required to meet contracted performance commitments.
- Analyze and provide the customer solutions to complex supply-related questions involving spares, repairs, or processes.
- Knowledge of procurement requirements, inventory operations, property management, Occupational Safety and Health Agency (OSHA) requirements, materials handling equipment, shipping and receiving operations, hazardous materials shipping, traffic management operations, export control, and packaging.
- Research, identify and resolve customer inventory discrepancies. Investigate total platform vehicle demand management and replenishment.
- Manage company resources to ensure customer value.
Saudi Rotorcraft Support Company Ltd P.O. Box ,
King Khalid International Airport Industrial Zone,
All Rights Reserved Saudi Rotorcraft Support Company
Logistics Support Representative III
Posted today
Job Viewed
Job Description
The LSR position requires a combination of technical knowledge, investigative skills, attentiveness, assertiveness and tact. Must be willing and able to travel to various locations on short notice at the customers' discretion and in accordance with the performance work statement
Qualification, Experience and CompetenciesThe Logistics Support Representative is the face of SRSC to our Customer, so it is important you develop and maintain the following qualities throughout your career:
- Personal integrity and moral character
- The ability to express oneself clearly and accurately in verbal and written communications.
- The ability to generate and maintain a good rapport with the customer.
- The ability to be a good listener and to absorb every detail of an issue.
- Perseverance and determination in resolving problems for your customer.
Bachelor's and typically 6 or more years' related work experience, a Master's degree and typically 4 or more years' related work experience or an equivalent combination of education and experience. Previous experience with inventory management systems.
Other requirements include:
- Ability to lift twenty-five (25) Kg or more.
- Ability to wear all personal protective equipment.
- Ability to sit for extended periods of time.
THIS REQUISITION IS FOR SAUDI NATIONALS
Responsibilities & Duties- Follow Management Directives, Departmental Guidelines, Field Service Alerts, and all Company Policies and Procedures; Follow all company safety regulations and any/all local safety regulations.
- Research, identify and resolve customer supply support system inventory discrepancies.
- Investigate total platform vehicle demand management, replenishment and electronic data systems.
- Receive general direction for work that is reviewed upon completion for adequacy in meeting objectives.
- Provides guidance to less experienced logistics representatives.
- Monitor logistics system performance and provide accurate data entry.
- Collect supply data, evaluates supply system procedures, perform analysis and document trends.
- Solicit customer feedback and take actions to improve satisfaction with company services.
- Develop and conduct adhoc training.
- Manage field office resources and maintain company presence.
- Prepare required company reports.
- Represent the company with military customers to plan, budget, and schedule support programs.
- Participate in determining objectives of assignment; plans, schedules and arranges own activities to accomplish those objectives.
- Use specialized knowledge of customers' market to support SRSC products and services.
- Interface with and military customers, equipment suppliers, transportation providers, OEM engineering and manufacturing organizations to ensure delivery of support products and services.
- Develop knowledge of on-site supply activities required to meet contracted performance commitments.
- Analyze and provide the customer solutions to complex supply-related questions involving spares, repairs, or processes.
- Knowledge of procurement requirements, inventory operations, property management, Occupational Safety and Health Agency (OSHA) requirements, materials handling equipment, shipping and receiving operations, hazardous materials shipping, traffic management operations, export control, and packaging.
- Research, identify and resolve customer inventory discrepancies. Investigate total platform vehicle demand management and replenishment.
- Manage company resources to ensure customer value.
Saudi Rotorcraft Support Company Ltd P.O. Box ,
King Khalid International Airport Industrial Zone,
All Rights Reserved | Saudi Rotorcraft Support Company
#J-18808-LjbffrSupport Specialist
Posted today
Job Viewed
Job Description
The Support Specialist provides technical and operational support to vendors. This role is responsible for resolving support requests quickly and maintaining high satisfaction levels by troubleshooting issues and keeping support documentation up-to-date.
Respond to support tickets.
Troubleshoot and resolve issues.
Escalate complex issues as needed.
- Excellent communication skills, with the ability to guide users patiently
- Self-motivated with a drive for career growth in a tech startup
- Availability to work specified hours, including rotating weekends and holidays
- A college or university degree
- 1-3 years of professional or internship experience
- A positive attitude and eagerness to help customers
- Bonus for experience in customer support, technical education, account management, or writing
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Support Specialist
Posted today
Job Viewed
Job Description
المسمى الوظيفي: أخصائي دعم ومتابعة
الموقع:
منطقة عسير، المملكة العربية السعودية
ملخص الوظيفة :
نبحث عن أخصائي دعم ومتابعة يتمتع بالحيوية والدقة للانضمام إلى فريقنا في منطقة عسير
سيكون المرشح المثالي مسؤولًا عن متابعة تنفيذ خطط التفتيش ودعم الفرق الميدانية في التغلب على التحديات التشغيلية.
المهام الوظيفية :
- المشاركة في تقديم الحلول التصحيحية لعملية التفتيش.
- المتابعة اليومية لتنفيذ خطة التفتيش المعتمدة.
- التأكد من تطبيق إجراءات التفتيش اليومية.
- الدعم والتنسيق لتنفيذ الحملات التفتيشية.
- دعم المراقبين في تسهيل معوقات العمل الميداني.
- متابعة حركة المراقبين ورصد حالات المخالفة.
المهارات المطلوبة :
- بكالوريوس في إدارة الأعمال، الإدارة المكتبية، أو علوم الحاسب
- ي
خصص سلامة الأغذية أو حماية البيئة لمن لديهم خبرة إداري - يفضل خبرة سنة وما فوق
- مهارات حل المشكلات واتخاذ القرارات
- القدرة على التعامل مع مختلف الشخصيات
- مهارات التواصل والمرونة في بيئة العمل
Support Specialist
Posted today
Job Viewed
Job Description
**Responsibilities**:
- Complete End to End process of GOSI (General Organization for Social Insurance), which includes but not limited to registration and deregistration of the employees in the GOSI portal, handling of pension deduction from the payroll and onward payment to the authorities, validating accuracy of the employee information on GOSI and company records, reconciliation of pension deduction between payroll and GOSI calculations in case of differences if any, updating salary information of all employees in the portal at the time of annual salary increase, physical visit to the different GOSI offices in case of disputes / clarification, etc.
- Managing corporate health insurance & Group life policies and support in processing addition /deletion of health insurance subscriptions, in close coordination with Delivery Center India.
- Managing health insurance renewal and ensure all documentation and information are submitted in timely manner to Insurance company / Broker.
- Support employees with medical insurance issues, clarification of the issues with broker / insurance company
- Onsite support for GBS H2R Delivery Center India which includes but not limited to printing and obtaining physical signatures on contracts, various employee letters, experience certificates of the leavers etc. All documents are required to be provided as hard copy to the individual on site as well as physical filing to the respective employee files.
- Updating the Mudad portal for salary files as well as contracts.
- Maintaining physical files of all employees as per their registered locations.
- Support customers for various labor inspections such as Ministry of Labor, GOSI, HRDF etc., by providing physical documents as required at the required location.
- Stay abreast with Saudi Labor Law and GOSI regulations. Advise on possible impact of changes to company HR policies.
Qualification & Requirements:
- Completed bachelor’s HR, BA or equivalent.
- At least 2 to 5 years proven experience in HR operation.
- Fluent in English and Arabic.
- Excellent commination and customer service skills.
- Excellent organizational and time management skills.
**Organization**: Smart Infrastructure
**Company**: Siemens Ltd.
**Experience Level**: Experienced Professional
**Job Type**: Full-time
Support Specialist
Posted today
Job Viewed
Job Description
**Responsibilities**:
- Complete End to End process of GOSI (General Organization for Social Insurance), which includes but not limited to registration and deregistration of the employees in the GOSI portal, handling of pension deduction from the payroll and onward payment to the authorities, validating accuracy of the employee information on GOSI and company records, reconciliation of pension deduction between payroll and GOSI calculations in case of differences if any, updating salary information of all employees in the portal at the time of annual salary increase, physical visit to the different GOSI offices in case of disputes / clarification, etc.
- Managing corporate health insurance & Group life policies and support in processing addition /deletion of health insurance subscriptions, in close coordination with Delivery Center India.
- Managing health insurance renewal and ensure all documentation and information are submitted in timely manner to Insurance company / Broker.
- Support employees with medical insurance issues, clarification of the issues with broker / insurance company
- Onsite support for GBS H2R Delivery Center India which includes but not limited to printing and obtaining physical signatures on contracts, various employee letters, experience certificates of the leavers etc. All documents are required to be provided as hard copy to the individual on site as well as physical filing to the respective employee files.
- Updating the Mudad portal for salary files as well as contracts.
- Maintaining physical files of all employees as per their registered locations.
- Support customers for various labor inspections such as Ministry of Labor, GOSI, HRDF etc., by providing physical documents as required at the required location.
- Stay abreast with Saudi Labor Law and GOSI regulations. Advise on possible impact of changes to company HR policies.
Qualification & Requirements:
- Completed bachelor’s HR, BA or equivalent.
- At least 2 to 5 years proven experience in HR operation.
- Fluent in English and Arabic.
- Excellent commination and customer service skills.
- Excellent organizational and time management skills.
**Organization**: Smart Infrastructure
**Company**: Siemens Ltd.
**Experience Level**: Experienced Professional
**Job Type**: Full-time