226 Technical Support Leader jobs in Saudi Arabia

Job Description:
Oversees technical support functions, ensuring effective delivery and maintenance of systems, applications, and hardware. Leads technical teams in alignment with organizational needs and service level expectations.

Qualifications:

Bachelor’s or Master’s degree in Computer Science or a related discipline.

At least 3 years of experience in managing technical support or IT services within government environments.

Strong leadership and management skills with the ability to plan, supervise, and evaluate performance.
Specialized training in Microsoft Office Programs

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Job Description:
Oversees technical support functions, ensuring effective delivery and maintenance of systems, applications, and hardware. Leads technical teams in alignment with organizational needs and service level expectations.

Qualifications:

Bachelor’s or Master’s degree in Computer Science or a related discipline.

At least 3 years of experience in managing technical support or IT services within government environments.

Strong leadership and management skills with the ability to plan, supervise, and evaluate performance.
Specialized training in Microsoft Office Programs

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We are looking for an experienced Sales Support Manager to lead our "offer-to-order" operations, ensuring efficient support for elevator and escalator project inquiries. This role requires strong technical expertise, leadership skills, and the ability to collaborate with global and local teams.

Key Responsibilities:

• Lead and manage the Sales Support team, ensuring fast and accurate tendering support (technical solutions, quotations, and project documentation).
• Collaborate with global product platforms and local product development teams to deliver competitive and customized solutions.
• Enhance and implement efficient processes, systems, and tools for the offer-to-order cycle.
• Analyze performance metrics (win/lose rates, service levels) and optimize pricing strategies.
• Mentor and train the team, ensuring high competency in handling complex projects.
• Provide product and process training to the regional sales team.
• Build strong market and customer insights to improve tendering success rates.
• Foster a culture of customer-centricity, accountability, and results.

Qualifications & Experience:

• Bachelor’s degree or higher in Mechanical or Electrical Engineering.
• 10+ years of experience in the elevator industry.
• Proven experience in sales, marketing, or tendering support.
• Strong leadership and team management skills.
• Experience in a multi-national or cross-functional environment is preferred.
• Excellent interpersonal and communication skills.
• Fluent in English (Arabic is a plus).
• Strong organizational and strategic planning abilities.
• Willingness to travel within KSA and internationally (to global factories).
• Ability to visit project sites with field teams when required.

Why Join Us?

This role offers a unique opportunity to lead a high-performing team, collaborate globally, and deliver tailored elevator solutions that meet the growing demands of the KSA market.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Industries Industrial Machinery Manufacturing

Referrals increase your chances of interviewing at TK Elevator by 2x

Get notified about new Sales Support Manager jobs in Riyadh, Saudi Arabia .

Area Sales Manager - Controls & Digitalization (CD) - Siemens Energy, Riyadh KSA IT & Cyber Security Senior Sales Account Manager Customer Service Operations Manager - Contact Center - Saudi National Customer Service Operations Manager - Contact Center - Saudi National Client Executive/Account Manager -Government, Public Sector & Infrastructure - KSA (Nationals only) Technical Account Manager, Customer Success Technical Account Manager, Customer Success Senior Manager, Sales Engineer, Value Added Services (GCC Nationals only)

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Red Bull MOBILE Saudi is reshaping the telecom space with energy, innovation, and a youth-driven mindset. Backed by a global brand and powered by local insight, we’re building a digital-first telco for the bold, the fast, and the fearless.

Job Summary:

The Decision Support Manager is responsible for leading strategic analytics, reporting, and modeling efforts to enable informed decision-making across MVNO operations in the Kingdom of Saudi Arabia. This role plays a critical function in delivering data-driven insights and performance dashboards, supporting cross-functional teams, and shaping business strategy through financial and market intelligence.

Key Responsibilities:

Data Analytics & Reporting

• Analyze operational and financial performance data to identify insights, trends, and optimization opportunities.

Financial & Business Modeling

• Build and manage financial models including pricing scenarios, break-even analysis, and ROI assessments.
• Collaborate with Finance and Commercial teams to produce forecasts and cost-benefit analyses.
• Monitor regulatory updates (e.g., CITC guidelines, MVNO policies), competitor activities, and market trends.
• Analyze roaming tariffs, bundles, and promotional offers to support strategic pricing decisions.

Cross-Functional Collaboration

• Work with Commercial, Regulatory, Technical, and Operations teams to translate analytics into actionable strategies.
• Support internal stakeholders with insights for product launches, contract negotiations, and regulatory submissions.

Strategic Projects Support

• Provide analytics for key initiatives such as marketing campaigns, roaming expansions, and cost optimization.
• Participate in ad hoc strategic reviews and project feasibility assessments.

Performance Reviews & Insights

• Prepare and present monthly and quarterly business review reports to senior management.
• Recommend improvements based on data trends, business KPIs, and financial outcomes.

Qualifications & Experience:

• Bachelor’s degree in Business, Economics, Engineering, Statistics, Finance, or related field.
• MBA or relevant Master’s degree is a plus.
• Minimum of 5 years of experience in telecom, FP&A, or decision support/strategy roles.
• Experience in MVNO environments is highly preferred.
• Proficiency in Excel and financial modeling.
• Experience with BI and visualization tools (Power BI, Tableau, etc.).
• Working knowledge of SQL or other data manipulation tools.
• Familiarity with telecom KPIs (ARPU, churn, subscriber usage, roaming metrics).
• Understanding of MVNO frameworks, GSMA roaming standards, and interconnect billing.
• Strong analytical thinking and business acumen.
• Excellent communication and presentation skills.
• Ability to simplify complex data insights for non-technical audiences.
• Effective stakeholder management and project collaboration.

Why Join Red Bull MOBILE Saudi?

We move fast, think bold, and lead with purpose. If you’re ready to bring high energy to a high-impact role, join a brand that’s always one step ahead.

#DecisionSupport #TelecomAnalytics #MVNOJobs #FPARoles #DataDriven #KSAJobs #RedBullMobile #PowerBI #BusinessIntelligence #TelecomCareers #RiyadhJobs #StrategyAndInsights

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Finance
• Industries Telecommunications

Referrals increase your chances of interviewing at Red Bull MOBILE Saudi offered by FNT by 2x

Get notified about new Decision Support Manager jobs in Riyadh, Saudi Arabia .

Assistant Manager - Financial Planning and Analysis Assistant Manager - Financial Planning And Analysis Financial Planning & Analysis (FP&A) Manager-Hospitality Group

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

We are looking for an experienced Sales Support Manager to lead our "offer-to-order" operations, ensuring efficient support for elevator and escalator project inquiries. This role requires strong technical expertise, leadership skills, and the ability to collaborate with global and local teams.

Key Responsibilities:

• Lead and manage the Sales Support team, ensuring fast and accurate tendering support (technical solutions, quotations, and project documentation).
• Collaborate with global product platforms and local product development teams to deliver competitive and customized solutions.
• Enhance and implement efficient processes, systems, and tools for the offer-to-order cycle.
• Analyze performance metrics (win/lose rates, service levels) and optimize pricing strategies.
• Mentor and train the team, ensuring high competency in handling complex projects.
• Provide product and process training to the regional sales team.
• Build strong market and customer insights to improve tendering success rates.
• Foster a culture of customer-centricity, accountability, and results.

Qualifications & Experience:

• Bachelor's degree or higher in Mechanical or Electrical Engineering.
• 10+ years of experience in the elevator industry.
• Proven experience in sales, marketing, or tendering support.
• Strong leadership and team management skills.
• Experience in a multi-national or cross-functional environment is preferred.
• Excellent interpersonal and communication skills.
• Fluent in English (Arabic is a plus).
• Strong organizational and strategic planning abilities.
• Willingness to travel within KSA and internationally (to global factories).
• Ability to visit project sites with field teams when required.

Why Join Us?

This role offers a unique opportunity to lead a high-performing team, collaborate globally, and deliver tailored elevator solutions that meet the growing demands of the KSA market.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Industries Industrial Machinery Manufacturing

Referrals increase your chances of interviewing at TK Elevator by 2x

Get notified about new Sales Support Manager jobs in Riyadh, Saudi Arabia .

Area Sales Manager - Controls & Digitalization (CD) - Siemens Energy, Riyadh KSA IT & Cyber Security Senior Sales Account Manager Customer Service Operations Manager - Contact Center - Saudi National Customer Service Operations Manager - Contact Center - Saudi National Client Executive/Account Manager -Government, Public Sector & Infrastructure - KSA (Nationals only) Technical Account Manager, Customer Success Technical Account Manager, Customer Success Senior Manager, Sales Engineer, Value Added Services (GCC Nationals only)

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Red Bull MOBILE Saudi is reshaping the telecom space with energy, innovation, and a youth-driven mindset. Backed by a global brand and powered by local insight, we're building a digital-first telco for the bold, the fast, and the fearless.

Job Summary:

The Decision Support Manager is responsible for leading strategic analytics, reporting, and modeling efforts to enable informed decision-making across MVNO operations in the Kingdom of Saudi Arabia. This role plays a critical function in delivering data-driven insights and performance dashboards, supporting cross-functional teams, and shaping business strategy through financial and market intelligence.

Key Responsibilities:

Data Analytics & Reporting

• Analyze operational and financial performance data to identify insights, trends, and optimization opportunities.

Financial & Business Modeling

• Build and manage financial models including pricing scenarios, break-even analysis, and ROI assessments.
• Collaborate with Finance and Commercial teams to produce forecasts and cost-benefit analyses.
• Monitor regulatory updates (e.g., CITC guidelines, MVNO policies), competitor activities, and market trends.
• Analyze roaming tariffs, bundles, and promotional offers to support strategic pricing decisions.

Cross-Functional Collaboration

• Work with Commercial, Regulatory, Technical, and Operations teams to translate analytics into actionable strategies.
• Support internal stakeholders with insights for product launches, contract negotiations, and regulatory submissions.

Strategic Projects Support

• Provide analytics for key initiatives such as marketing campaigns, roaming expansions, and cost optimization.
• Participate in ad hoc strategic reviews and project feasibility assessments.

Performance Reviews & Insights

• Prepare and present monthly and quarterly business review reports to senior management.
• Recommend improvements based on data trends, business KPIs, and financial outcomes.

Qualifications & Experience:

• Bachelor's degree in Business, Economics, Engineering, Statistics, Finance, or related field.
• MBA or relevant Master's degree is a plus.
• Minimum of 5 years of experience in telecom, FP&A, or decision support/strategy roles.
• Experience in MVNO environments is highly preferred.
• Proficiency in Excel and financial modeling.
• Experience with BI and visualization tools (Power BI, Tableau, etc.).
• Working knowledge of SQL or other data manipulation tools.
• Familiarity with telecom KPIs (ARPU, churn, subscriber usage, roaming metrics).
• Understanding of MVNO frameworks, GSMA roaming standards, and interconnect billing.
• Strong analytical thinking and business acumen.
• Excellent communication and presentation skills.
• Ability to simplify complex data insights for non-technical audiences.
• Effective stakeholder management and project collaboration.

Why Join Red Bull MOBILE Saudi?

We move fast, think bold, and lead with purpose. If you're ready to bring high energy to a high-impact role, join a brand that's always one step ahead.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Finance
• Industries Telecommunications

Referrals increase your chances of interviewing at Red Bull MOBILE Saudi offered by FNT by 2x

Get notified about new Decision Support Manager jobs in Riyadh, Saudi Arabia .

Assistant Manager - Financial Planning and Analysis Assistant Manager - Financial Planning And Analysis Financial Planning & Analysis (FP&A) Manager-Hospitality Group

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Company Description
**Who we are?**
Become a Zider Tech member and join this amazing company that is on top of the e-commerce game! Join a company that is not only growing but having fun while doing it. We are a human centric organization with huge growth plans and with a purpose to help more and more people with little or no digital experience to start their online business (e-commerce), move their offline to online or grow their offline businesses even more by having an online presence.

**Where we are coming from and were we are going?**
Zid has had a tremendous grow over the last 5 years. From 5 people to 250 people at present and counting. Our revenues have been increasing more than 3 times year on year and we have had a great success. We know that huge growth brings a few complications and challenges to our technology and we, in engineering, are aware of them and we are looking to solve those. We are an e-commerce SaSS platform, a fintech startup, a logistics and shipping consolidator and we understand and believe that technology and business goes hand-in-hand.

**Job Description**:
**What do we expect from you?**

We are clear in the areas that we need to improve and also the areas that we are improving and are mature. In this area we are looking for an IT Support Manager to lead the main required tasks to make our internal customers (our colleagues) happy! Yes, because an internal customer is as important as our clients, we are looking for someone that can take the lead in the managing of main office requirements such as computer purchases and configuration, onboarding and offboarding on systems, asset management and inventory tracking, networks configuration and cabling, office wifi management, new offices creation and configurations, printers, among others. As an IT Support Manager you will be hands-on and also out of the box thinker. You will lead by ensuring happiness in the configuration and management of micro-informatica and helping in ensuring a great onboarding to our new colleagues.

**How does your first month look like?**

In order to be a great IT Support Manager it is very important that you understand what we have today, what problems are affecting our operation, what policies are missing, and what needs to be done. During your first month you will have 2 main responsibilities, understanding and doing! Getting the grip will be important but also ensuring that we go all in and start management some of the processes that are today in the house, for example, the onboarding and offboarding and the asset management.

During your first month you will be expected to have already a good oiled engine to request for quotations from different suppliers on computers and technology equipment, support the management of Genesis, a tool recently implemented to manage the onboarding and offboarding and licensing management, you are expect to have already a way to ensure you receive the requests from the areas within the organization and support for all people landing into Zid as new colleagues.

**Your responsibilities will be**:

- Represent and drive the internal technology
- Build and lead a distributed IT team technicians across Saudi Arabia and Egypt
- Be available on-site as often as possible for inquiries related to team members in the HQ
- Gather coworker requirements, find optimal solutions, and drive their implementation
- Communicate effectively with stakeholders, suppliers, contractors, etc.
- Drive automation within IT processes, including hands-on work
- Inventory management and budgeting
- Enhance processes and documentation with an eye on security
- Ensure the availability, security and confidentiality of IT systems
- Build policies and procedures that drive IT support
- Design, build and implement a centralise tool to track all IT support requirements (currently we have JIRA Service Management)

**How will you do it?**

You will be working side by side with the current CTO and Head of Technology Operations to ensure that you have the right guidance to your day to day tasks. This is critical to ensure your success! And don’t forget your success is our success!

You will have to take the lead and have the proactiveness and energy required for this role. A person that is tranquil is not going to be a person that will help as here in Zid we drive through energy! So, roll your sleeves and start doing from day 1!

You will have some tools that have already been implemented that you will take ownership and you will use and improve on a daily basis, others will need to be created from scratch and this is what you will bring to the table too, your knowledge on best practices and also your connections to allow to improve our purchasing operational efficiency as well as Zid’s maturing in IT management.

**When you will work?**

We are a full flexible and full remote. It means that you decide when, however, it is important that you have your calendar updated. Remember full flexible does not

IT Manager

We are Amazon; we pioneer.

Since opening in 1995, we’ve been pushing the boundaries of possible further and further. We’re also working to become Earth’s most customer-centric company.

We’re seeking a driven IT Manager to join our Fulfillment & Operations IT team, responsible for keeping our busy Fulfillment Centers running. These facilities operate 24/7 in high-paced environments, handling and coordinating a large, fast-moving inventory of products. You and your team will ensure smooth operations by resolving complex hardware, software, server, and infrastructure issues.

Your responsibilities: As you oversee your Fulfillment Center’s IT infrastructure, your duties will include, but are not limited to:

• Ensuring IT maintenance and troubleshooting are performed to high standards, following Amazon policies and guidelines, especially regarding IT and Health & Safety.
• Leading the coordination of trouble tickets and change management to meet strict Service Level Agreements (SLAs).
• Managing IT projects: coordinating and overseeing your team’s projects supporting technical tasks, promoting IT ownership, effective reporting, and internal customer satisfaction.
• Developing and managing the IT budget throughout its lifecycle.
• Supporting IT skill development among Fulfillment Center staff.
• Leading staff scheduling, shifts, and team management.
• Driving continuous improvement in IT team processes and initiatives to support operational excellence.

A day in the life

Preferred qualifications:

• A Master’s degree in a relevant discipline (nice-to-have).
• Understanding of core internet technologies: DHCP, DNS, mail transport, TCP/IP, network file systems.
• CISCO experience and certifications.
• Certifications in Unix/Linux and/or Microsoft Windows system support.
• Knowledge of Telecom, including VOIP/SIP and mobile technologies.
• Previous help desk, technical support, Service Delivery, or Service Level Management experience.
• ITIL and Prince2 certifications (advantageous).
• Willingness to develop skills for supporting specific Fulfillment Center Automated Systems.
• Experience in procurement, inventory, and asset management of IT equipment and lifecycle management.

We look forward to receiving your application, preferably in English. Amazon is an equal opportunity employer committed to diversity. We value your passion to discover, invent, simplify, and build. We respect data protection laws and seek your consent for data use during the recruitment process.

Basic Qualifications

• Bachelor's degree

Preferred Qualifications

• Experience in project management

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you need workplace accommodations during the application or interview process, please visit for more information.

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DESCRIPTION

IT Manager

We are Amazon; we pioneer.

Since opening in 1995, we’ve been pushing the boundaries of possible further and further. We’re also working to become Earth’s most customer-centric company.

We’re seeking a driven IT Manager to join our Fulfillment & Operations IT team, who keep our busy Fulfillment Centers running. These facilities are 24/7 production environments, where we handle and coordinate our huge, fast-moving inventory of products. You and your team will keep our Fulfillment Center running smoothly, by resolving complex hardware, software, server and infrastructure issues.
Your responsibilities: As you keep an eye on your Fulfillment Center’s IT infrastructure, the extent of your duties will include but not be limited to:

Ensuring that IT maintenance work and troubleshooting is carried out to a high standard and follows all Amazon polices and guidelines, specifically IT and Health & Safety. Leading the coordination of trouble tickets and change management to strict Service Level Agreements (SLAs),

You’re confident in your IT project management skills: you can coordinate and watch over your team’s projects as they support technical task execution. You’ll also ensure everyone in your team takes real IT Ownership, ensuring effective reporting while working towards efficient, internal customer satisfaction,

You’ll be responsible for the development and management of the IT budget, through its lifecycle and encourage, support and facilitate IT skill development of Fulfillment Center staff,

You’ll lead people, hours and shifts: this will include staff and team scheduling,

Inspire continuous improvement of all IT team processes and initiatives: you’ll get behind our Fulfillment department continually driving operational excellence

A day in the life
Preferred qualifications

A Master’s degree in a relevant discipline is a nice-to-have,
An understanding of core internet technologies, including DHCP, DNS, mail transport, TCP/IP and network file systems,
CISCO experience and certifications,
Certifications in Unix/Linux System support and/or Microsoft Windows system support,
Telecom knowledge, including VOIP / SIP as well as mobile technologies,
Previous help desk / technical support experience and/or previous Service Delivery and Service Level Management experience,
ITIL and Prince2 certifications would be advantageous,
You’re willing and able to develop the skills needed to support specific Fulfillment Center Automated Systems,
Experience in procurement, inventory and asset management of IT equipment, as well as the overall IT lifecycle,

We’re looking forward to receiving your application, preferably in English. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Amazon takes data protection seriously and respects EU and local data protection laws. Unless you express otherwise, by submitting your CV you authorize the hiring Amazon company to store your personal information in the electronic database maintained by Amazon Corporate LLC. in the USA or one of its affiliates for the purpose of assessing your suitability for this and future job vacancies and to pursue your recruiting process. If at any time you want your personal data to be deleted, you simply need to notify the hiring Amazon company. Amazon will not share your personal information with any third party without your prior consent. As part of your interview process with Amazon you may be asked to authorize the hiring Amazon company to separately verify your application data and personal background through a third party service provider.

BASIC QUALIFICATIONS

– Bachelor’s degree

PREFERRED QUALIFICATIONS

– Experience in project management

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Tagged as: and Support Engineering , Engineering & IT , IT , operations

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