320 Technical Support Leader jobs in Saudi Arabia
Technical Support Team Leader
SAR90000 - SAR120000 Y
شركة عالم النظم والبرامج
Posted today
Job Viewed
Job Description
Job Title:
Technical Support Team Leader
Job Purpose:
To supervise and manage the technical support team.
Main Responsibilities:
• Manage and lead the technical support team to ensure high-quality customer service.
• Monitoring performance, analyzing tickets and complaints, and providing regular reports.
• Develop and enhance technical support processes and internal workflows.
• Coordinate with relevant teams to ensure prompt resolution of technical issues.
• Prepare and update the knowledge base and training plans for the team.
• Monitor team compliance with service level agreements (SLA) and achievement of performance goals.
Requirements and Qualifications:
• Nationality: Saudi (male or female).
• Bachelor's degree in Computer Science or an equivalent field is preferred.
• Full-time, on-site position.
• Willingness to visit clients across different regions of the Kingdom.
• Minimum of 3 years of experience in technical support or customer service management.
• Experience managing teams within software or SaaS companies.
• Familiarity with ticketing and support systems such as Jira, Freshdesk, or Zendesk.
• Strong leadership skills with the ability to solve problems and make decisions.
• Excellent communication skills and the ability to understand customer needs.
• Professional certifications such as
ITIL
or
HDI
are preferred.
This advertiser has chosen not to accept applicants from your region.
0
Technical Support Manager
Sscegypt
Posted today
Job Viewed
Job Description
Responsibilities
- Lead & Manage a remote technical sales support office in Egypt supporting sales activities in KSA.
- Oversee all technical activities, including lighting design, project management, and technical support.
- Provide expert guidance and mentorship to the team, ensuring high-quality output and professional development.
- Collaborate with the sales team to understand client needs and deliver customized lighting solutions.
- Ensure the team is proficient in using lighting design software (e.g., DIALux, Relux, AutoCAD) and up-to-date with the latest industry trends and technologies.
- Develop and maintain strong relationships with consultants in KSA, assisting them in designing and specifying lighting needs.
- Monitor and evaluate the performance of the team, implementing improvements and training as necessary.
- Coordinate with R&D and product development teams to address technical challenges and ensure alignment with company goals.
- Manage project timelines, budgets, and resources to ensure successful project delivery.
- Prepare and present technical proposals, reports, and documentation to clients and stakeholders.
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, Architecture, or a related field.
- Minimum of 15 years of experience in the lighting industry, with a strong background in lighting design and technical support.
- Extensive knowledge of lighting products, technologies, and industry standards.
- Proficiency in lighting design software (e.g., DIALux, Relux, AutoCAD) and other relevant tools.
- Proven leadership and team management skills, with the ability to mentor and develop a high-performing team.
- Excellent communication, presentation, and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Fluent in English.
- Knowledge of Arabic is a plus.
- Ability to travel occasionally to KSA for meetings and site visits.
This advertiser has chosen not to accept applicants from your region.
1
Technical Support Manager
Al Dhahran, Eastern region
Sscegypt
Posted today
Job Viewed
Job Description
Responsibilities
- Lead & Manage a remote technical sales support office in Egypt supporting sales activities in KSA.
- Oversee all technical activities, including lighting design, project management, and technical support.
- Provide expert guidance and mentorship to the team, ensuring high-quality output and professional development.
- Collaborate with the sales team to understand client needs and deliver customized lighting solutions.
- Ensure the team is proficient in using lighting design software (e.g., DIALux, Relux, AutoCAD) and up-to-date with the latest industry trends and technologies.
- Develop and maintain strong relationships with consultants in KSA, assisting them in designing and specifying lighting needs.
- Monitor and evaluate the performance of the team, implementing improvements and training as necessary.
- Coordinate with R&D and product development teams to address technical challenges and ensure alignment with company goals.
- Manage project timelines, budgets, and resources to ensure successful project delivery.
- Prepare and present technical proposals, reports, and documentation to clients and stakeholders.
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, Architecture, or a related field.
- Minimum of 15 years of experience in the lighting industry, with a strong background in lighting design and technical support.
- Extensive knowledge of lighting products, technologies, and industry standards.
- Proficiency in lighting design software (e.g., DIALux, Relux, AutoCAD) and other relevant tools.
- Proven leadership and team management skills, with the ability to mentor and develop a high-performing team.
- Excellent communication, presentation, and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Fluent in English.
- Knowledge of Arabic is a plus.
- Ability to travel occasionally to KSA for meetings and site visits.
This advertiser has chosen not to accept applicants from your region.
2
Technical Support Manager
Yanbu, Al Madinah
Sscegypt
Posted today
Job Viewed
Job Description
Responsibilities
- Lead & Manage a remote technical sales support office in Egypt supporting sales activities in KSA.
- Oversee all technical activities, including lighting design, project management, and technical support.
- Provide expert guidance and mentorship to the team, ensuring high-quality output and professional development.
- Collaborate with the sales team to understand client needs and deliver customized lighting solutions.
- Ensure the team is proficient in using lighting design software (e.g., DIALux, Relux, AutoCAD) and up-to-date with the latest industry trends and technologies.
- Develop and maintain strong relationships with consultants in KSA, assisting them in designing and specifying lighting needs.
- Monitor and evaluate the performance of the team, implementing improvements and training as necessary.
- Coordinate with R&D and product development teams to address technical challenges and ensure alignment with company goals.
- Manage project timelines, budgets, and resources to ensure successful project delivery.
- Prepare and present technical proposals, reports, and documentation to clients and stakeholders.
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, Architecture, or a related field.
- Minimum of 15 years of experience in the lighting industry, with a strong background in lighting design and technical support.
- Extensive knowledge of lighting products, technologies, and industry standards.
- Proficiency in lighting design software (e.g., DIALux, Relux, AutoCAD) and other relevant tools.
- Proven leadership and team management skills, with the ability to mentor and develop a high-performing team.
- Excellent communication, presentation, and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Fluent in English.
- Knowledge of Arabic is a plus.
- Ability to travel occasionally to KSA for meetings and site visits.
This advertiser has chosen not to accept applicants from your region.
3
Technical Support Manager
Sscegypt
Posted today
Job Viewed
Job Description
Responsibilities
- Lead & Manage a remote technical sales support office in Egypt supporting sales activities in KSA.
- Oversee all technical activities, including lighting design, project management, and technical support.
- Provide expert guidance and mentorship to the team, ensuring high-quality output and professional development.
- Collaborate with the sales team to understand client needs and deliver customized lighting solutions.
- Ensure the team is proficient in using lighting design software (e.g., DIALux, Relux, AutoCAD) and up-to-date with the latest industry trends and technologies.
- Develop and maintain strong relationships with consultants in KSA, assisting them in designing and specifying lighting needs.
- Monitor and evaluate the performance of the team, implementing improvements and training as necessary.
- Coordinate with R&D and product development teams to address technical challenges and ensure alignment with company goals.
- Manage project timelines, budgets, and resources to ensure successful project delivery.
- Prepare and present technical proposals, reports, and documentation to clients and stakeholders.
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, Architecture, or a related field.
- Minimum of 15 years of experience in the lighting industry, with a strong background in lighting design and technical support.
- Extensive knowledge of lighting products, technologies, and industry standards.
- Proficiency in lighting design software (e.g., DIALux, Relux, AutoCAD) and other relevant tools.
- Proven leadership and team management skills, with the ability to mentor and develop a high-performing team.
- Excellent communication, presentation, and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Fluent in English.
- Knowledge of Arabic is a plus.
- Ability to travel occasionally to KSA for meetings and site visits.
This advertiser has chosen not to accept applicants from your region.
4
Technical Support Manager
Rabigh, Makkah
Sscegypt
Posted today
Job Viewed
Job Description
Responsibilities
- Lead & Manage a remote technical sales support office in Egypt supporting sales activities in KSA.
- Oversee all technical activities, including lighting design, project management, and technical support.
- Provide expert guidance and mentorship to the team, ensuring high-quality output and professional development.
- Collaborate with the sales team to understand client needs and deliver customized lighting solutions.
- Ensure the team is proficient in using lighting design software (e.g., DIALux, Relux, AutoCAD) and up-to-date with the latest industry trends and technologies.
- Develop and maintain strong relationships with consultants in KSA, assisting them in designing and specifying lighting needs.
- Monitor and evaluate the performance of the team, implementing improvements and training as necessary.
- Coordinate with R&D and product development teams to address technical challenges and ensure alignment with company goals.
- Manage project timelines, budgets, and resources to ensure successful project delivery.
- Prepare and present technical proposals, reports, and documentation to clients and stakeholders.
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, Architecture, or a related field.
- Minimum of 15 years of experience in the lighting industry, with a strong background in lighting design and technical support.
- Extensive knowledge of lighting products, technologies, and industry standards.
- Proficiency in lighting design software (e.g., DIALux, Relux, AutoCAD) and other relevant tools.
- Proven leadership and team management skills, with the ability to mentor and develop a high-performing team.
- Excellent communication, presentation, and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Fluent in English.
- Knowledge of Arabic is a plus.
- Ability to travel occasionally to KSA for meetings and site visits.
This advertiser has chosen not to accept applicants from your region.
5
Technical Support Manager
Sscegypt
Posted today
Job Viewed
Job Description
Responsibilities
- Lead & Manage a remote technical sales support office in Egypt supporting sales activities in KSA.
- Oversee all technical activities, including lighting design, project management, and technical support.
- Provide expert guidance and mentorship to the team, ensuring high-quality output and professional development.
- Collaborate with the sales team to understand client needs and deliver customized lighting solutions.
- Ensure the team is proficient in using lighting design software (e.g., DIALux, Relux, AutoCAD) and up-to-date with the latest industry trends and technologies.
- Develop and maintain strong relationships with consultants in KSA, assisting them in designing and specifying lighting needs.
- Monitor and evaluate the performance of the team, implementing improvements and training as necessary.
- Coordinate with R&D and product development teams to address technical challenges and ensure alignment with company goals.
- Manage project timelines, budgets, and resources to ensure successful project delivery.
- Prepare and present technical proposals, reports, and documentation to clients and stakeholders.
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, Architecture, or a related field.
- Minimum of 15 years of experience in the lighting industry, with a strong background in lighting design and technical support.
- Extensive knowledge of lighting products, technologies, and industry standards.
- Proficiency in lighting design software (e.g., DIALux, Relux, AutoCAD) and other relevant tools.
- Proven leadership and team management skills, with the ability to mentor and develop a high-performing team.
- Excellent communication, presentation, and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Fluent in English.
- Knowledge of Arabic is a plus.
- Ability to travel occasionally to KSA for meetings and site visits.
This advertiser has chosen not to accept applicants from your region.
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6
Technical Support Manager
Sscegypt
Posted today
Job Viewed
Job Description
Responsibilities
- Lead & Manage a remote technical sales support office in Egypt supporting sales activities in KSA.
- Oversee all technical activities, including lighting design, project management, and technical support.
- Provide expert guidance and mentorship to the team, ensuring high-quality output and professional development.
- Collaborate with the sales team to understand client needs and deliver customized lighting solutions.
- Ensure the team is proficient in using lighting design software (e.g., DIALux, Relux, AutoCAD) and up-to-date with the latest industry trends and technologies.
- Develop and maintain strong relationships with consultants in KSA, assisting them in designing and specifying lighting needs.
- Monitor and evaluate the performance of the team, implementing improvements and training as necessary.
- Coordinate with R&D and product development teams to address technical challenges and ensure alignment with company goals.
- Manage project timelines, budgets, and resources to ensure successful project delivery.
- Prepare and present technical proposals, reports, and documentation to clients and stakeholders.
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, Architecture, or a related field.
- Minimum of 15 years of experience in the lighting industry, with a strong background in lighting design and technical support.
- Extensive knowledge of lighting products, technologies, and industry standards.
- Proficiency in lighting design software (e.g., DIALux, Relux, AutoCAD) and other relevant tools.
- Proven leadership and team management skills, with the ability to mentor and develop a high-performing team.
- Excellent communication, presentation, and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Fluent in English.
- Knowledge of Arabic is a plus.
- Ability to travel occasionally to KSA for meetings and site visits.
This advertiser has chosen not to accept applicants from your region.
7
Technical Support Manager
Sscegypt
Posted today
Job Viewed
Job Description
Responsibilities
- Lead & Manage a remote technical sales support office in Egypt supporting sales activities in KSA.
- Oversee all technical activities, including lighting design, project management, and technical support.
- Provide expert guidance and mentorship to the team, ensuring high-quality output and professional development.
- Collaborate with the sales team to understand client needs and deliver customized lighting solutions.
- Ensure the team is proficient in using lighting design software (e.g., DIALux, Relux, AutoCAD) and up-to-date with the latest industry trends and technologies.
- Develop and maintain strong relationships with consultants in KSA, assisting them in designing and specifying lighting needs.
- Monitor and evaluate the performance of the team, implementing improvements and training as necessary.
- Coordinate with R&D and product development teams to address technical challenges and ensure alignment with company goals.
- Manage project timelines, budgets, and resources to ensure successful project delivery.
- Prepare and present technical proposals, reports, and documentation to clients and stakeholders.
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, Architecture, or a related field.
- Minimum of 15 years of experience in the lighting industry, with a strong background in lighting design and technical support.
- Extensive knowledge of lighting products, technologies, and industry standards.
- Proficiency in lighting design software (e.g., DIALux, Relux, AutoCAD) and other relevant tools.
- Proven leadership and team management skills, with the ability to mentor and develop a high-performing team.
- Excellent communication, presentation, and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Fluent in English.
- Knowledge of Arabic is a plus.
- Ability to travel occasionally to KSA for meetings and site visits.
This advertiser has chosen not to accept applicants from your region.
8
Technical Support Manager
Riyadh, Riyadh
Sscegypt
Posted today
Job Viewed
Job Description
Responsibilities
- Lead & Manage a remote technical sales support office in Egypt supporting sales activities in KSA.
- Oversee all technical activities, including lighting design, project management, and technical support.
- Provide expert guidance and mentorship to the team, ensuring high-quality output and professional development.
- Collaborate with the sales team to understand client needs and deliver customized lighting solutions.
- Ensure the team is proficient in using lighting design software (e.g., DIALux, Relux, AutoCAD) and up-to-date with the latest industry trends and technologies.
- Develop and maintain strong relationships with consultants in KSA, assisting them in designing and specifying lighting needs.
- Monitor and evaluate the performance of the team, implementing improvements and training as necessary.
- Coordinate with R&D and product development teams to address technical challenges and ensure alignment with company goals.
- Manage project timelines, budgets, and resources to ensure successful project delivery.
- Prepare and present technical proposals, reports, and documentation to clients and stakeholders.
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, Architecture, or a related field.
- Minimum of 15 years of experience in the lighting industry, with a strong background in lighting design and technical support.
- Extensive knowledge of lighting products, technologies, and industry standards.
- Proficiency in lighting design software (e.g., DIALux, Relux, AutoCAD) and other relevant tools.
- Proven leadership and team management skills, with the ability to mentor and develop a high-performing team.
- Excellent communication, presentation, and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Fluent in English.
- Knowledge of Arabic is a plus.
- Ability to travel occasionally to KSA for meetings and site visits.
This advertiser has chosen not to accept applicants from your region.
9