135 Technical Support Engineer jobs in Saudi Arabia

Providing technical assistance to internal users andclients, ensuring that technical issues are resolved quickly and efficiently. The role also involves performing on-site visits to clients when needed to maintain service continuity.

• Provide technical support and troubleshoot issues related to computers, networks, and software.
• Install and maintain computer systems, printers, and other technical equipment.
• Handle technical malfunctions and offer quick and effective solutions.
• Conduct on-site visits to clients to resolve issues or provide technical support as needed.
• Document issues and actions taken to enhance service quality.

• Bachelor's degree in information technology, Computer Science, or a related field
• 3-4 years of hands-onexperience in technical support or IT
• Strong ability toanalyze and resolve technical issues efficiently
• Effectivecommunication skills with users and clients across various levels
• Attention to detailand accuracy in technical work
• Ability to work underpressure and manage time effectively
• Willingness to traveland conduct field visits to clients

• Microsoft Certified(Microsoft Certificate)
• CompTIA A+

We care about both your growth and your well-being. Here’swhat you can expect when you join our team:

• A team that sharesknowledge openly — no gatekeeping.
• A supportive environmentwhere you’re encouraged to be adventurous, curious, and open-minded.
• A fun, humble, and honestworkplace where your voice matters.
• A real sense of familyspirit — we work as a team, we grow as a team.
• Continuous feedback andgrowth — we don’t wait for yearly reviews to help you grow.
• 3 Work From Home days permonth.
• Access to learningresources, courses, and professional development opportunities.
• Recognition programs tocelebrate your wins.
• Chances to grow internally— many of our leaders started as juniors!

Each employee has a chance to see the impact of his work. You can make a real contribution to the success of the company. Several activities are often organized all over the year, such as weeklysports sessions, team building events, monthly drink, and much more

A full-time position. Attractive salary package.

12 days / year, including 6 of your choice.

Play any sport with colleagues, the bill is covered.

The Technical Support Engineer will provide expert technical assistance to clients, troubleshooting and resolving issues related to (product/services). The ideal candidate will have strong technical skills, problem-solving abilities, and the ability to communicate complex information to clients clearly. This role is perfect for an individual who enjoys technical problem-solving in a client-facing capacity.

Location: Riyadh, KSA

1. Provide advanced troubleshooting and support to customers for (product/services). Resolve technical issues via phone, email, and remote access tools.
2. Act as the primary point of contact for technical inquiries, ensuring clients receive timely and effective solutions.
3. Accurately log customer issues and resolutions.
4. Assist with product setup, installation, and configuration for customers.
5. Guide clients on system usage, features, and best practices.
6. Work closely with engineering and product teams to resolve complex issues and relay product feedback.
7. Monitor client systems for potential issues and perform proactive system maintenance to avoid downtime.

1. 3+ years of experience in technical support.
2. Proficiency in troubleshooting hardware/software issues, operating systems, network configurations, and device setups.
3. Experience with databases (MySQL, SQL Server, MongoDB) and cloud services (AWS, Azure, Google Cloud).
4. Knowledge of networking protocols (TCP/IP, DNS, VPN) and remote troubleshooting tools (TeamViewer, Remote Desktop).
5. Strong communication skills and ability to explain technical concepts to non-technical clients.
6. Experience with CRM software (e.g., Salesforce).
7. Bachelor’s degree in Computer Science, Information Technology, or a related field.

Providing technical assistance to internal users and clients, ensuring that technical issues are resolved quickly and efficiently. The role also involves performing on-site visits to clients when needed to maintain service continuity.

• Provide technical support and troubleshoot issues related to computers, networks, and software.
• Install and maintain computer systems, printers, and other technical equipment.
• Handle technical malfunctions and offer quick and effective solutions.
• Conduct on-site visits to clients to resolve issues or provide technical support as needed.
• Document issues and actions taken to enhance service quality.

• Bachelor's degree in information technology, Computer Science, or a related field
• 3-4 years of hands-on experience in technical support or IT
• Strong ability to analyze and resolve technical issues efficiently
• Effective communication skills with users and clients across various levels
• Attention to detail and accuracy in technical work
• Ability to work under pressure and manage time effectively
• Willingness to travel and conduct field visits to clients

• Microsoft Certified (Microsoft Certificate)
• CompTIA A+

We care about both your growth and your well-being. Here’s what you can expect when you join our team:

• A team that shares knowledge openly — no gatekeeping.
• A supportive environment where you’re encouraged to be adventurous, curious, and open-minded.
• A fun, humble, and honest workplace where your voice matters.
• A real sense of family spirit — we work as a team, we grow as a team.
• Continuous feedback and growth — we don’t wait for yearly reviews to help you grow.
• 3 Work From Home days per month.
• Access to learning resources, courses, and professional development opportunities.
• Recognition programs to celebrate your wins.
• Chances to grow internally — many of our leaders started as juniors!

Each employee has a chance to see the impact of their work. You can make a real contribution to the success of the company.

Several activities are organized throughout the year, such as weekly sports sessions, team building events, monthly drinks, and much more.

A full-time position with an attractive salary package.

12 days per year, including 6 of your choice.

Play any sport with colleagues; the bill is covered.

The Technical Support Engineer will provide expert technical assistance to clients, troubleshooting and resolving issues related to (product/services). The ideal candidate will have strong technical skills, problem-solving abilities, and the ability to communicate complex information to clients clearly. This role is perfect for an individual who enjoys technical problem-solving in a client-facing capacity.

Location: Riyadh, KSA

1. Provide advanced troubleshooting and support to customers for (product/services). Resolve technical issues via phone, email, and remote access tools.
2. Act as the primary point of contact for technical inquiries, ensuring clients receive timely and effective solutions.
3. Accurately log customer issues and resolutions.
4. Assist with product setup, installation, and configuration for customers.
5. Guide clients on system usage, features, and best practices.
6. Work closely with engineering and product teams to resolve complex issues and relay product feedback.
7. Monitor client systems for potential issues and perform proactive system maintenance to avoid downtime.

1. 3+ years of experience in technical support.
2. Proficiency in troubleshooting hardware/software issues, operating systems, network configurations, and device setups.
3. Experience with databases (MySQL, SQL Server, MongoDB) and cloud services (AWS, Azure, Google Cloud).
4. Knowledge of networking protocols (TCP/IP, DNS, VPN) and remote troubleshooting tools (TeamViewer, Remote Desktop).
5. Strong communication skills and ability to explain technical concepts to non-technical clients.
6. Experience with CRM software (e.g., Salesforce).
7. Bachelor’s degree in Computer Science, Information Technology, or a related field.

Key Responsibilities:

1. Responsible for the installation, commissioning, repair, and maintenance of energy storage systems on site.

2. Address technical issues on-site in a timely manner to ensure reliable operation and minimize downtime.

3. Provide technical support to customers, answer questions about the equipment, and deliver necessary training.

4. Collaborate closely with the technical support team and R&D department to feedback on-field issues and suggest improvements.

5. Continuously follow up on customer after-sales service requirements to improve customer satisfaction.

6. Ensure compliance with local safety regulations and company safety standards when performing any on-site work.

Qualifications:

1. Education Requirements:

2. Associate degree or higher in Electrical Engineering, Automation, Mechatronics, or related fields.

3. Experience Requirements:

4. At least 3 years of experience in the power industry or with high/low voltage systems, with preference for those with energy storage experience.

5. Hands-on experience with equipment installation, commissioning, and maintenance, preferably familiar with energy storage systems.

6. Language Requirements: Fluent in Arabic, with working proficiency in English.

7. Skills Requirements:

8. Solid understanding of electrical systems, particularly energy storage systems and their principles.

9. Strong troubleshooting and problem-solving skills, capable of working in high/low voltage environments.

10. Excellent communication and customer service skills, able to work efficiently under pressure.

11. Certification Requirements:

12. Relevant electrical or high voltage operation certifications are preferred.

13. SCE certificate is a must.

14. Other Requirements:

15. Willingness to work on project site and adapt to flexible working hours.

Position Objective:

Provide timely and effective technical support for users, systems, and applications across the organization. The Technical Support Engineer will ensure the stability, accessibility, and security of IT infrastructure, assisting end-users and technical teams with troubleshooting, issue resolution, and system monitoring.

Job Description & Responsibilities:

• Deliver first and second-level technical support for software, hardware, and network issues, ensuring minimal disruption to operations.
• Monitor system performance and availability, identifying and addressing technical incidents in real-time.
• Support internal teams in the configuration, deployment, and maintenance of workstations, applications, and access controls.
• Collaborate with DevOps, Infrastructure, and Security teams to escalate and resolve complex issues.
• Document troubleshooting steps, resolutions, and system changes to maintain an accurate knowledge base.
• Assist in managing user accounts, permissions, and authentication policies (e.g., LDAP, Active Directory, SSO).
• Support containerized environments (e.g., Kubernetes/OpenShift) in collaboration with platform engineers, if applicable.
• Contribute to incident response and root cause analysis processes.
• Provide technical training and guidance to end-users when necessary.
• Ensure adherence to SLAs and internal IT security protocols.

Qualifications & Experience:

• Bachelor's degree in Information Technology, Computer Science, or a related technical field.
• 7+ years of experience in technical support or IT helpdesk roles.
• Solid understanding of operating systems (Windows/Linux), networking fundamentals, and common enterprise tools.
• Familiarity with support in cloud, DevOps, or container-based environments is an advantage.
• Basic experience with ticketing systems (e.g., Jira Service Desk, ServiceNow).
• Ability to troubleshoot hardware, software, network, and user-access issues effectively.
• Excellent verbal and written communication skills.

Job description:

Job Purpose

Responsible for providing technical support and solutions to customers and internal teams by troubleshooting issues, supporting product commissioning, and ensuring proper system functionality. Act as a key technical liaison, helping to resolve warranty claims, support project execution, and maintain accurate technical documentation.

Key Accountability Areas

Warranty Claims Support:

• Assist in diagnosing technical issues related to warranty claims and propose appropriate solutions under the guidance of senior engineers.
• Facilitate communication between clients and internal teams to ensure timely and effective claim resolution.

Field Commissioning Assistance:

• Support the installation, testing, and troubleshooting of electrical and mechanical systems during field commissioning.
• Contribute to ensuring systems meet project specifications and compliance standards.
• Document commissioning issues and assist in resolving them collaboratively.

Project Engineering Support:

• Aid project teams with technical tasks, problem-solving, and the delivery of engineering services.
• Assist in the preparation of technical documentation, ensuring accuracy and adherence to engineering standards.

Technical Documentation:

• Maintain accurate and organized records of engineering activities, including test results, warranty resolutions, and commissioning logs.
• Support the preparation and review of clear, concise technical reports and documentation.

Learning and Development:

• Engage in continuous learning by seeking mentorship from senior engineers and participating in relevant training programs.
• Contribute to improving engineering workflows by supporting process enhancements under supervision.

Role Accountability

HR Proficiency:

• Ability to obtain updated soft and technical skills related to the job.

Delivery:

• Perform the planned activities to meet the operational and development targets as per delivery schedules.
• Utilize resources effectively to achieve objectives within efficient cost and time.
• Provide a periodic report formatted by detailing the deviation and execution of planned tasks.

Problem-Solving:

• Solve any related problems arise and escalate any complex operational issues.

Quality:

• Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.

Business Process Improvements:

• Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.

Compliance:

• Comply to related policy and procedures and work instructions.

Health, Safety, and Environment:

• Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.

Academic Qualification Bachelor Degree in Electrical EngineeringWork Experience 2 to 4 YearsTechnical / Functional Competencies Customer Service OrientationCustomer Service Programs

Profile description:

Alfanar is a Saudi company with an international presence, primarily engaged in the manufacturing and trading of a wide variety of low, medium, and high voltage electrical products, in addition to its portfolio of conventional and renewable energy solutions, oil and gas, water treatment, infrastructure, technical services, and digital solutions.

The hub of alfanar's manufacturing operations is Medinet alfanar Alsinaiya, a 700,000 square-meter complex located in Riyadh. The complex houses an array of ultra-modern manufacturing facilities and laboratories equipped with state-of-the-art technologies and staffed with highly skilled professionals.

alfanar derives its success from its commitment to providing the highest quality standards to its customers, and the continuous development of its human capital, who alfanar considers its most valuable asset. With this in mind, alfanar promotes a proactive work environment where its employees are always valued, nurtured, and empowered to fuel their pride in being part of alfanar.

For more information about alfanar, please visit

Date: Sep 22, 2025

Location:

Riyadh, SA

Company: Midis Group

Vendor:

Req ID: 2303

Job Title
Technical Support Engineer

Job Scope
The Technical Support Engineer is accountable for addressing technical issues in a timely and efficient manner and maintaining strong relationships with partners and end users ensuring full satisfaction at all times.

Main Duties And Responsibilities

• Support the sales team with specifications on the company services, technical details, troubleshooting issues and comparisons pertaining to competitive models
• Support the direct manager in preparing tender specifications and request for proposals (RFPs) related to services that best suit client's requirements and needs
• Analyze technical issues based on defined support processes and procedures and report actions accordingly
• Attend to technical issues raised by partners and end users in a timely and efficient manner
• Maintain strong relationships with partners and customers
• Ensure constant and effective communication with assigned vendors securing full support on technical issues
• Assist in the presentation of effective POC/demo to partners/end users
• Respond to after-hours support queries during assigned rotations and escalate issues if needed

Position Requirements
Education
Bachelor's degree in Computer Science or any other related field

Experience
At least 3 years of relevant experience

Job Description : Technical Support Engineer (Digital Screens & Interactive Solutions)

Position Summary

We are seeking a skilled Technical Support Engineer to manage, maintain, and support our malls digital solutions, including interactive wayfinding screens, bulkhead screens, and related AV/IT systems. The role requires hands-on technical troubleshooting, preventive maintenance, and coordination with vendors to ensure seamless operation of customer-facing technologies.

Key Responsibilities

• System Support & Maintenance

• Monitor, operate, and troubleshoot interactive kiosks, digital bulkhead screens, and signage solutions.

• Perform preventive maintenance, software updates, and system health checks.

• Ensure screens are always operational with minimal downtime.

• Vendor & Project Coordination

• Work with solution providers, contractors, and IT teams to ensure timely installation, configuration, and support.

• Track SLAs, escalate issues when needed, and coordinate with vendors for fixes.

• User & Stakeholder Support

• Provide first-line support for tenants, mall staff, and customers when system issues arise.

• Train internal staff on basic usage and troubleshooting.

• System Administration

• Manage content upload processes and basic CMS (Content Management System) operations for digital signage.

• Monitor system logs, network connections, and hardware status.

• Documentation & Reporting

• Maintain technical documentation, inventory of devices, and issue-resolution logs.

• Prepare reports on uptime, incidents, and maintenance activities.

Qualifications & Skills

• Bachelors degree in IT, Computer Science, Electronics, or related field.
• 4 to 10 years of experience in IT support, AV/Signage systems, or mall/retail technology.

• Hands-on knowledge of:

• Digital signage platforms (CMS, media players, scheduling tools).

• Interactive touch screens, kiosks, and display hardware.
• Networking basics (LAN/Wi-Fi troubleshooting).

• Windows/Android OS for kiosks and media players.

• Strong troubleshooting and problem-solving skills.

• Experience coordinating with vendors and service providers.
• Good communication and customer service orientation.
• Flexible to work in mall operational hours, including weekends/holidays if required.

Preferred (Nice to Have)

• Experience in wayfinding solutions and integration with mobile apps.
• Knowledge of AV protocols (HDMI, RS232, video walls).
• Familiarity with ticketing systems for support requests.
• Exposure to IoT/Smart mall solutions.

Reporting Line

• Reports to: IT Director.
• Works closely with: Mall Operations, Marketing (for content), Vendors & Contractors