144 Technical Support Engineer jobs in Saudi Arabia
Technical Support Engineer
Posted 1 day ago
Job Viewed
Job Description
OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years, our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions worldwide, solidifying our role in protecting critical infrastructure and securing our way of life.
The PositionThis role involves active coordination between engineering, sales, and customers. You will support our cybersecurity product catalog by troubleshooting client issues and innovating to improve our products. Daily tasks include solving diverse problems across our technology stack—from hardware and software to client case management—requiring a proactive, collaborative, and eager-to-learn attitude. The goal is to ensure smooth operations across various channels for maximum efficiency.
What You Will Be Doing- Providing software application and technical support to clients.
- Collaborating with development teams, internal users, and clients to enhance application performance.
- Documenting and improving processes as needed.
- Communicating effectively with internal and supporting teams.
- Offering Tier 1-2 support for OPSWAT products in client environments.
- Occasionally assisting with presales, professional services, and technical support.
- Maintaining case data in Salesforce and Jira.
- Reporting bugs and issues to the development team.
- Sharing knowledge with team members and continuously learning new skills.
- 3 to 5 years of hands-on troubleshooting experience in application and environment support, including complex client setups.
- Knowledge of networking and systems, including OSI model, Purdue Model, RADIUS, Active Directory, Office 365, and authentication protocols.
- Experience with installing, configuring, troubleshooting, and maintaining Linux systems via GUI and CLI.
- Ability to multitask and perform well under pressure in a dynamic environment.
- Strong problem-solving, organizational, customer service, and communication skills.
- Experience with MacOS, Windows Server, virtualization technologies, databases, email systems, cloud platforms, and encryption methods.
- Support experience at Tier 2 or 3 levels.
- Experience supporting business or custom applications, including API usage.
- Knowledge of cybersecurity tools and software.
- Experience with imaging, configuring, troubleshooting, and maintaining network devices and OT equipment.
Technical Support Engineer
Posted 12 days ago
Job Viewed
Job Description
The Technical Support Engineer will provide expert technical assistance to clients, troubleshooting and resolving issues related to (product/services). The ideal candidate will have strong technical skills, problem-solving abilities, and the ability to communicate complex information to clients clearly. This role is perfect for an individual who enjoys technical problem-solving in a client-facing capacity.
Location: Riyadh, KSA
Responsibilities- Provide advanced troubleshooting and support to customers for (product/services). Resolve technical issues via phone, email, and remote access tools.
- Act as the primary point of contact for technical inquiries, ensuring clients receive timely and effective solutions.
- Accurately log customer issues and resolutions.
- Assist with product setup, installation, and configuration for customers.
- Guide clients on system usage, features, and best practices.
- Work closely with engineering and product teams to resolve complex issues and relay product feedback.
- Monitor client systems for potential issues and perform proactive system maintenance to avoid downtime.
- 3+ years of experience in technical support.
- Proficiency in troubleshooting hardware/software issues, operating systems, network configurations, and device setups.
- Experience with databases (MySQL, SQL Server, MongoDB) and cloud services (AWS, Azure, Google Cloud).
- Knowledge of networking protocols (TCP/IP, DNS, HTTP, VPN) and remote troubleshooting tools (TeamViewer, Remote Desktop).
- Strong communication skills and ability to explain technical concepts to non-technical clients.
- Experience with CRM software (e.g., Salesforce).
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
Technical Support Engineer
Posted 12 days ago
Job Viewed
Job Description
The Technical Support Engineer will provide expert technical assistance to clients, troubleshooting and resolving issues related to (product/services). The ideal candidate will have strong technical skills, problem-solving abilities, and the ability to communicate complex information to clients clearly. This role is perfect for an individual who enjoys technical problem-solving in a client-facing capacity.
Location: Riyadh, KSA
Responsibilities- Provide advanced troubleshooting and support to customers for (product/services). Resolve technical issues via phone, email, and remote access tools.
- Act as the primary point of contact for technical inquiries, ensuring clients receive timely and effective solutions.
- Accurately log customer issues and resolutions.
- Assist with product setup, installation, and configuration for customers.
- Guide clients on system usage, features, and best practices.
- Work closely with engineering and product teams to resolve complex issues and relay product feedback.
- Monitor client systems for potential issues and perform proactive system maintenance to avoid downtime.
- 3+ years of experience in technical support.
- Proficiency in troubleshooting hardware/software issues, operating systems, network configurations, and device setups.
- Experience with databases (MySQL, SQL Server, MongoDB) and cloud services (AWS, Azure, Google Cloud).
- Knowledge of networking protocols (TCP/IP, DNS, HTTP, VPN) and remote troubleshooting tools (TeamViewer, Remote Desktop).
- Strong communication skills and ability to explain technical concepts to non-technical clients.
- Experience with CRM software (e.g., Salesforce).
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
Technical Support Engineer
Posted 12 days ago
Job Viewed
Job Description
Hiring highly motivated and technically skilled Technical Support Manager & Sales professional to join our growing Battery Energy Storage Systems (BESS) division at BYD.
Location: Poland, Germany, Netherlands, Spain, Italy, and UK.
Key Responsibilities:
- Technical Support: Provide technical expertise and support on BESS systems, Power Conversion Systems (PCS), and Energy Management Systems (EMS).
- Conduct pre-sales consultations to identify customer needs, assess project feasibility, and recommend tailored solutions.
- Assist in the design and integration of BESS with transmission lines and grid infrastructure.
- Ensure grid compliance for all BESS installations, adhering to international and regional standards (e.g., IEC, IEEE).
- Deliver technical presentations and product demonstrations to clients and internal teams.
- Act as the main technical contact for clients, resolving issues and providing troubleshooting guidance.
- Familiarize with bidding procedures and technical solutions.
Qualifications:
- Electrical Engineering, Energy Systems, Mechanical Engineering, or a related technical field.
- 3 to 5 years of experience in renewable energy technical support, sales, or project management, with a focus on BESS, PCS, or EMS.
- Strong understanding of energy storage systems and grid compliance requirements (IEC, IEEE standards).
- Excellent communication skills, with the ability to explain complex technical concepts to non-technical audiences.
- Familiarity with regulatory frameworks and grid codes for integrating energy storage systems.
- Strong problem-solving abilities and ability to work under pressure in a fast-paced environment.
- Willingness to travel for client meetings and project site visits.
Preferred Skills:
- Familiarity with renewable energy markets (solar, wind) and their integration with BESS.
Seniority level: Mid-Senior level
Employment type: Full-time
Industries: Services for Renewable Energy, Manufacturing, and Electrical Equipment Manufacturing
#J-18808-LjbffrTechnical Support Engineer
Posted 14 days ago
Job Viewed
Job Description
Providing technical assistance to internal users and clients, ensuring that technical issues are resolved quickly and efficiently. The role also involves performing on-site visits to clients when needed to maintain service continuity.
How You’ll Contribute- Provide technical support and troubleshoot issues related to computers, networks, and software.
- Install and maintain computer systems, printers, and other technical equipment.
- Handle technical malfunctions and offer quick and effective solutions.
- Conduct on-site visits to clients to resolve issues or provide technical support as needed.
- Document issues and actions taken to enhance service quality.
- Bachelor's degree in information technology, Computer Science, or a related field
- 3-4 years of hands-on experience in technical support or IT
- Strong ability to analyze and resolve technical issues efficiently
- Effective communication skills with users and clients across various levels
- Attention to detail and accuracy in technical work
- Ability to work under pressure and manage time effectively
- Willingness to travel and conduct field visits to clients
- Microsoft Certified (Microsoft Certificate)
- CompTIA A+
We care about both your growth and your well-being. Here’s what you can expect when you join our team:
- A team that shares knowledge openly — no gatekeeping.
- A supportive environment where you’re encouraged to be adventurous, curious, and open-minded.
- A fun, humble, and honest workplace where your voice matters.
- A real sense of family spirit — we work as a team, we grow as a team.
- Continuous feedback and growth — we don’t wait for yearly reviews to help you grow.
- 3 Work From Home days per month.
- Access to learning resources, courses, and professional development opportunities.
- Recognition programs to celebrate your wins.
- Chances to grow internally — many of our leaders started as juniors!
Each employee has a chance to see the impact of their work. You can make a real contribution to the success of the company.
Several activities are organized throughout the year, such as weekly sports sessions, team building events, monthly drinks, and much more.
A full-time position with an attractive salary package.
Trainings12 days per year, including 6 of your choice.
Sport ActivityPlay any sport with colleagues; the bill is covered.
#J-18808-LjbffrTechnical Support Engineer
Posted today
Job Viewed
Job Description
Providing technical assistance to internal users and clients, ensuring that technical issues are resolved quickly and efficiently. The role also involves performing on-site visits to clients when needed to maintain service continuity.
How You’ll Contribute- Provide technical support and troubleshoot issues related to computers, networks, and software.
- Install and maintain computer systems, printers, and other technical equipment.
- Handle technical malfunctions and offer quick and effective solutions.
- Conduct on-site visits to clients to resolve issues or provide technical support as needed.
- Document issues and actions taken to enhance service quality.
- Bachelor's degree in information technology, Computer Science, or a related field
- 3-4 years of hands-on experience in technical support or IT
- Strong ability to analyze and resolve technical issues efficiently
- Effective communication skills with users and clients across various levels
- Attention to detail and accuracy in technical work
- Ability to work under pressure and manage time effectively
- Willingness to travel and conduct field visits to clients
- Microsoft Certified (Microsoft Certificate)
- CompTIA A+
We care about both your growth and your well-being. Here’s what you can expect when you join our team:
- A team that shares knowledge openly — no gatekeeping.
- A supportive environment where you’re encouraged to be adventurous, curious, and open-minded.
- A fun, humble, and honest workplace where your voice matters.
- A real sense of family spirit — we work as a team, we grow as a team.
- Continuous feedback and growth — we don’t wait for yearly reviews to help you grow.
- 3 Work From Home days per month.
- Access to learning resources, courses, and professional development opportunities.
- Recognition programs to celebrate your wins.
- Chances to grow internally — many of our leaders started as juniors!
Each employee has a chance to see the impact of their work. You can make a real contribution to the success of the company.
Several activities are organized throughout the year, such as weekly sports sessions, team building events, monthly drinks, and much more.
A full-time position with an attractive salary package.
Trainings12 days per year, including 6 of your choice.
Sport ActivityPlay any sport with colleagues; the bill is covered.
#J-18808-LjbffrTechnical Support Engineer
Posted today
Job Viewed
Job Description
The Technical Support Engineer will provide expert technical assistance to clients, troubleshooting and resolving issues related to (product/services). The ideal candidate will have strong technical skills, problem-solving abilities, and the ability to communicate complex information to clients clearly. This role is perfect for an individual who enjoys technical problem-solving in a client-facing capacity.
Location: Riyadh, KSA
Responsibilities- Provide advanced troubleshooting and support to customers for (product/services). Resolve technical issues via phone, email, and remote access tools.
- Act as the primary point of contact for technical inquiries, ensuring clients receive timely and effective solutions.
- Accurately log customer issues and resolutions.
- Assist with product setup, installation, and configuration for customers.
- Guide clients on system usage, features, and best practices.
- Work closely with engineering and product teams to resolve complex issues and relay product feedback.
- Monitor client systems for potential issues and perform proactive system maintenance to avoid downtime.
- 3+ years of experience in technical support.
- Proficiency in troubleshooting hardware/software issues, operating systems, network configurations, and device setups.
- Experience with databases (MySQL, SQL Server, MongoDB) and cloud services (AWS, Azure, Google Cloud).
- Knowledge of networking protocols (TCP/IP, DNS, VPN) and remote troubleshooting tools (TeamViewer, Remote Desktop).
- Strong communication skills and ability to explain technical concepts to non-technical clients.
- Experience with CRM software (e.g., Salesforce).
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
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Technical Support Engineer
Posted today
Job Viewed
Job Description
The Technical Support Engineer will provide expert technical assistance to clients, troubleshooting and resolving issues related to (product/services). The ideal candidate will have strong technical skills, problem-solving abilities, and the ability to communicate complex information to clients clearly. This role is perfect for an individual who enjoys technical problem-solving in a client-facing capacity.
Location: Riyadh, KSA
Responsibilities- Provide advanced troubleshooting and support to customers for (product/services). Resolve technical issues via phone, email, and remote access tools.
- Act as the primary point of contact for technical inquiries, ensuring clients receive timely and effective solutions.
- Accurately log customer issues and resolutions.
- Assist with product setup, installation, and configuration for customers.
- Guide clients on system usage, features, and best practices.
- Work closely with engineering and product teams to resolve complex issues and relay product feedback.
- Monitor client systems for potential issues and perform proactive system maintenance to avoid downtime.
- 3+ years of experience in technical support.
- Proficiency in troubleshooting hardware/software issues, operating systems, network configurations, and device setups.
- Experience with databases (MySQL, SQL Server, MongoDB) and cloud services (AWS, Azure, Google Cloud).
- Knowledge of networking protocols (TCP/IP, DNS, VPN) and remote troubleshooting tools (TeamViewer, Remote Desktop).
- Strong communication skills and ability to explain technical concepts to non-technical clients.
- Experience with CRM software (e.g., Salesforce).
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
Technical Support Engineer
Posted today
Job Viewed
Job Description
**What You'll Be Doing**:
- Monitor and support the implementation of stage gate review process in the pre-construction phase.
- Analyse processes of water and wastewater’s design and studies Department tasks and prepare reports highlighting all the potential risk and issues facing the process and suitable solutions.
- Proper record keeping of all Design and studies department tasks database and update on regular basis.
- Prepare presentations, weekly and monthly reports on Design and studies department tasks status to the project manager and senior management of the client.
- Conduct a continuous audit on all Design and studies department tasks to ensure quality procedures are implemented and recorded, meanwhile, update and monitor the actions log.
- Periodic evaluation for the Design and studies department tasks.
- Prepare Comprehensive risk register of Design and studies department tasks.
- Advise the client on any issues, likely to affect the scope of work.
- Active participate in the value engineering and master plan review sessions.
**What Required Skills You'll Bring**:
- The expert should have a minimum of 10 years of professional experience in the management, supervision, planning of water and wastewater projects.
- The last five years of his experience shall be with large international consultant.
**What Desired Skills You'll Bring**:
- The Technical support Engineer should have a university degree in civil engineering or other equivalent engineering discipline, fluency in both written and spoken Arabic and English. If he does not have ability to communicate in Arabic, then he should have sufficient experience working in Saudi Arabia as a consultant for a governmental Department.
- Preferably, PMP qualified.
- He shall have excellent report writing skills as well as excellent presentations.
**Minimum Clearance Required to Start**:
Not Applicable/None
Parsons is an equal opportunity employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran.
Technical Support Engineer
Posted today
Job Viewed
Job Description
- Provide technical guidance to field personnel within the Service group.
- Complete the job preparation files without failure and submit for the briefing process.
- Ensure job documentation is processed in a timely manner and ensure prompt and satisfactory job closure.
- Technically support and participate in brief/debrief Mechanical Service Engineers.
- Handle requests on technical queries from the management, customers, field service engineers.
- Provide continual evaluation of the group’s processes and methods, to assure the most effective use of resources.
- Respond to the customers immediately on the rig down situations and arrange the necessary support.
- Must ensure that company policies and procedures are being always enforced and adhered to. Comply with all NOV Company and HSE policies and procedures.**Facility/Group Specific Responsibilities:
- Assess the Service Engineers on their equipment competency units.
- Comply with all NOV Company and HSE policies and procedures
- Report about all customers, jobs, Filed Service Engineers related concerns.
- Perform other work-related tasks as assigned.
Every day, the oil and gas industry’s best minds put more than 150 years of experience to work to help our customers achieve lasting success.
**We Power the Industry that Powers the World**
Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success—now and in the future.
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**Purposeful Innovation**
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**Service Above All**
This drives us to anticipate our customers’ needs and work with them to deliver the finest products and services on time and on budget.
**Corporate**
Our family of companies is supported by our global Corporate teams, providing expert knowledge from functions including Human Resources, Information Technology, Compliance, Finance, QHSE, Marketing and Legal centers of expertise. We are structured to provide guidance and service above all to all our business operations.