198 Technical Specialist jobs in Saudi Arabia
PMIS - Technical Specialist
Posted 4 days ago
Job Viewed
Job Description
In a world of possibilities, pursue one with endless opportunities. Imagine Next!
When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next, right now. We’ve got what you’re looking for.
Job Description:
Parsons is looking for an amazingly talented PMIS Technical Specialist to join our team! In this role you will get to contribute your expertise in the implementation of project management information systems on our large client Programs and grow as a member of the implementation delivery team at Parsons in EMEA. At this level, the PMIS Specialist has sufficient training, technical expertise and exposure to the Project and program environment to work almost independently on assigned projects.
What You'll Be Doing:
Responsible for PMIS implementation, configuration, and administration to meet client and project’s requirements.
Lead the development of integration scenarios between technologies such as PMIS and ERP or PMIS and any specialist technology platforms using APIs and manage the integration program.
Be flexible enough to learn new technologies the company adopts on various implementation projects.
Heavily utilize your programming skillsets in a technical role of maintaining applications.
Lead information-gathering sessions with clients, analyze the information and prioritizing the requirements to gain understanding of the business needs and support their business plans.
Perform data extraction from PMIS systems and build data models in PowerBi layer to allow visualizations for data analysis in PMIS.
Prepare technical documentation and deliver technical training programs to the Client IT teams during the knowledge transfer phase on specialist technologies.
Coordinate and review solutions designs with key stakeholders.
Day-to-day software operation support for internal and external business partners.
What Required Skills You'll Bring:
This is a technical role where you bring the below skillsets and experiences:
Bachelor’s degree in computer science, Computer Application, IT or from relevant engineering field from an accredited University/ Institute.
Minimum 5-7 years of related work experience working on IT implementation projects handling integration and programming, PMIS implementation.
Experience in implementing/administering industry-leading PMIS solutions.
You must have experience implementing market popular PMIS solutions like PM Web or Unifier and demonstrate proficiency in Advanced Query-Based Reporting with SSRS along with a good understanding of Business Analytics tools such as Microsoft Power BI with the ability to write DAX Queries .
You must demonstrate technical expertise using REST APIs .
Build integration programs using programming languages such as Java, .NET
Knowledge and experience with project management and construction management environments is must.
Professional written and verbal communication skills in English is required.
Experience with client-facing roles is a bonus.
What Desired Skills You'll Bring:
Organizational, and interpersonal skills, as well as a demonstrated ability to interact effectively with project personnel and management.
A collegiate, team-player attitude.
Has the ability to adapt to new learning requirements to become self-proficient in new technology requests.
Self-starter mentality.
Ability to perform independent research to go through learning tracks and material on the web to solve technical problems.
Parsons equally employs representation at all job levels no matter the race, color, religion, sex (including pregnancy), national origin, age, disability or genetic information.
We truly invest and care about our employee’s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest—APPLY TODAY!
Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to .
About Us
Parsons is a digitally enabled solutions provider focused on the defense, security, and infrastructure markets. With nearly 75 years of experience, Parsons is uniquely qualified to deliver cyber/converged security, technology-based intellectual property, and other innovative services to federal, regional, and local government agencies, as well as to private industrial customers worldwide.
Parsons is an equal opportunity, drug-free employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran/LGBTQ+.
For more about Parsons, visit parsons.com and follow us on Facebook, Twitter, LinkedIn, and YouTube.
#J-18808-LjbffrPMIS - Technical Specialist
Posted today
Job Viewed
Job Description
In a world of possibilities, pursue one with endless opportunities. Imagine Next!
When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next, right now. We’ve got what you’re looking for.
Job Description:
Parsons is looking for an amazingly talented PMIS Technical Specialist to join our team! In this role you will get to contribute your expertise in the implementation of project management information systems on our large client Programs and grow as a member of the implementation delivery team at Parsons in EMEA. At this level, the PMIS Specialist has sufficient training, technical expertise and exposure to the Project and program environment to work almost independently on assigned projects.
What You'll Be Doing:
Responsible for PMIS implementation, configuration, and administration to meet client and project’s requirements.
Lead the development of integration scenarios between technologies such as PMIS and ERP or PMIS and any specialist technology platforms using APIs and manage the integration program.
Be flexible enough to learn new technologies the company adopts on various implementation projects.
Heavily utilize your programming skillsets in a technical role of maintaining applications.
Lead information-gathering sessions with clients, analyze the information and prioritizing the requirements to gain understanding of the business needs and support their business plans.
Perform data extraction from PMIS systems and build data models in PowerBi layer to allow visualizations for data analysis in PMIS.
Prepare technical documentation and deliver technical training programs to the Client IT teams during the knowledge transfer phase on specialist technologies.
Coordinate and review solutions designs with key stakeholders.
Day-to-day software operation support for internal and external business partners.
What Required Skills You'll Bring:
This is a technical role where you bring the below skillsets and experiences:
Bachelor’s degree in computer science, Computer Application, IT or from relevant engineering field from an accredited University/ Institute.
Minimum 5-7 years of related work experience working on IT implementation projects handling integration and programming, PMIS implementation.
Experience in implementing/administering industry-leading PMIS solutions.
You must have experience implementing market popular PMIS solutions like PM Web or Unifier and demonstrate proficiency in Advanced Query-Based Reporting with SSRS along with a good understanding of Business Analytics tools such as Microsoft Power BI with the ability to write DAX Queries .
You must demonstrate technical expertise using REST APIs .
Build integration programs using programming languages such as Java, .NET
Knowledge and experience with project management and construction management environments is must.
Professional written and verbal communication skills in English is required.
Experience with client-facing roles is a bonus.
What Desired Skills You'll Bring:
Organizational, and interpersonal skills, as well as a demonstrated ability to interact effectively with project personnel and management.
A collegiate, team-player attitude.
Has the ability to adapt to new learning requirements to become self-proficient in new technology requests.
Self-starter mentality.
Ability to perform independent research to go through learning tracks and material on the web to solve technical problems.
Parsons equally employs representation at all job levels no matter the race, color, religion, sex (including pregnancy), national origin, age, disability or genetic information.
We truly invest and care about our employee’s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest—APPLY TODAY!
Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to .
About Us
Parsons is a digitally enabled solutions provider focused on the defense, security, and infrastructure markets. With nearly 75 years of experience, Parsons is uniquely qualified to deliver cyber/converged security, technology-based intellectual property, and other innovative services to federal, regional, and local government agencies, as well as to private industrial customers worldwide.
Parsons is an equal opportunity, drug-free employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran/LGBTQ+.
For more about Parsons, visit parsons.com and follow us on Facebook, Twitter, LinkedIn, and YouTube.
#J-18808-LjbffrPMIS - Technical Specialist
Posted 7 days ago
Job Viewed
Job Description
When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next, right now. We've got what you're looking for.
**Job Description:**
Parsons is looking for an amazingly talented **PMIS Technical Specialist** to join our team! In this role you will get to **contribute your expertise in the implementation of project management information systems on our large client Programs and grow as a member of the implementation delivery team at Parsons in EMEA. At this level, the PMIS Specialist has sufficient training, technical expertise and exposure to the Project and program environment to work almost independently on assigned projects.**
**What You'll Be Doing:**
+ Responsible for PMIS implementation, configuration, and administration to meet client and project's requirements.
+ Lead the development of integration scenarios between technologies such as PMIS and ERP or PMIS and any specialist technology platforms using APIs and manage the integration program.
+ Be flexible enough to learn new technologies the company adopts on various implementation projects.
+ Heavily utilize your programming skillsets in a technical role of maintaining applications.
+ Lead information-gathering sessions with clients, analyze the information and prioritizing the requirements to gain understanding of the business needs and support their business plans.
+ Perform data extraction from PMIS systems and build data models in PowerBi layer to allow visualizations for data analysis in PMIS.
+ Prepare technical documentation and deliver technical training programs to the Client IT teams during the knowledge transfer phase on specialist technologies.
+ Coordinate and review solutions designs with key stakeholders.
+ Day-to-day software operation support for internal and external business partners.
**What Required Skills You'll Bring:**
This is a technical role where you bring the below skillsets and experiences:
+ Bachelor's degree in computer science, Computer Application, IT or from relevant engineering field from an accredited University/ Institute.
+ Minimum 5-7 years of related work experience working on IT implementation projects handling integration and programming, PMIS implementation.
+ Experience in implementing/administering industry-leading PMIS solutions.
+ You must have experience implementing market popular PMIS solutions like **PM Web** or **Unifier** and **demonstrate proficiency in Advanced Query-Based Reporting with SSRS along** with a good understanding of Business Analytics tools such as **Microsoft Power BI** with the ability to write **DAX Queries** .
+ You must demonstrate **technical expertise using REST APIs** .
+ **Build integration programs using programming languages such as Java, .NET**
+ Knowledge and experience with project management and construction management environments is must.
+ Professional written and verbal communication skills in English is required.
+ Experience with client-facing roles is a bonus.
**What Desired Skills You'll Bring:**
+ Organizational, and interpersonal skills, as well as a demonstrated ability to interact effectively with project personnel and management.
+ A collegiate, team-player attitude.
+ Has the ability to adapt to new learning requirements to become self-proficient in new technology requests.
+ Self-starter mentality.
+ Ability to perform independent research to go through learning tracks and material on the web to solve technical problems.
Parsons equally employs representation at all job levels no matter the race, color, religion, sex (including pregnancy), national origin, age, disability or genetic information.
We truly invest and care about our employee's wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest-APPLY TODAY!
Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to .
About Us
Parsons is a digitally enabled solutions provider focused on the defense, security, and infrastructure markets. With nearly 75 years of experience, Parsons is uniquely qualified to deliver cyber/converged security, technology-based intellectual property, and other innovative services to federal, regional, and local government agencies, as well as to private industrial customers worldwide.
Parsons is an equal opportunity, drug-free employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran/LGBTQ+.
For more about Parsons, visit parsons.com and follow us on Facebook, Twitter, LinkedIn, and YouTube.
IT Technical Specialist – ManageEngine
Posted 12 days ago
Job Viewed
Job Description
Join to apply for the IT Technical Specialist – ManageEngine role at Resemble Systems
We are seeking a highly skilled IT Technical Specialist with expertise in ManageEngine , a leading endpoint management solution. The ideal candidate will be responsible for implementing, managing, and optimizing ManageEngine solutions to enhance IT operations, security, and compliance. If you have a passion for IT infrastructure, automation, and endpoint security, and hold a Saudi Residency Visa , we encourage you to apply!
Key Responsibilities- Manage & Administer ManageEngine Solutions:
- Deploy, configure, and maintain ManageEngine Endpoint Central, ServiceDesk Plus, OpManager, ADManager Plus, and other related tools.
- Ensure smooth operation and integration with existing IT infrastructure.
- Endpoint Management & IT Security:
- Implement best practices for endpoint security, patch management, and software deployment.
- Automate IT processes to improve efficiency and compliance.
- Monitor, analyze, and resolve endpoint security threats.
- User Support & Troubleshooting:
- Provide Level 2 & Level 3 support for ManageEngine applications and resolve technical issues.
- Work closely with IT teams to optimize workflows and troubleshoot system performance issues.
- Reporting & Compliance:
- Generate reports and dashboards using ManageEngine Analytics Plus to provide insights into IT operations.
- Ensure compliance with security policies and industry best practices.
- Continuous Improvement & Upgrades:
- Stay updated with the latest ManageEngine features, patches, and updates.
- Recommend and implement improvements for better IT service management.
Mandatory:
- Minimum 2 years of hands-on experience with ManageEngine products (Endpoint Central, ServiceDesk Plus, ADManager, etc.).
- Saudi Residency Visa (Iqama) – Must be valid and transferable.
- Strong knowledge of IT Infrastructure, Active Directory, Windows Server, and Endpoint Security.
- Experience in patch management, software deployment, and IT asset management.
- Excellent problem-solving and troubleshooting skills.
- Strong communication skills in English (Arabic is a plus).
Preferred:
- IT certifications in ManageEngine, Microsoft, ITIL, or Cybersecurity.
- Experience in scripting (PowerShell, Python, or Shell) for automation.
- Knowledge of cloud platforms (Azure, AWS, or Google Cloud).
Work with cutting-edge IT management solutions.
Competitive salary & benefits.
Opportunity for career growth and professional development.
Be part of a dynamic and innovative team in Saudi Arabia.
If you’re an experienced ManageEngine specialist with a valid Saudi residency visa, apply now!
How to Apply?Send your updated CV to with the subject line “ManageEngine Specialist – Saudi Arabia” .
#J-18808-Ljbffrz Brand Technical Specialist

Posted 10 days ago
Job Viewed
Job Description
A Technology Sales Engineer role (what we internally call a, 'Brand Technical Specialist') within IBM zStack will make you a key enabler to how our clients are building modern, hybrid cloud solutions, and modernizing their applications whilst embedding AI into all transactions and operations. A sales role here offers an abundance of opportunity that can only come when you're leading clients towards solutions that over 50% of the planet's IT workloads rely on to complete.
Excellent onboarding and an industry leading learning culture will set you up for positive impact and success, whilst ongoing development will advance your career through an upward trajectory. Our sales environment is collaborative and experiential. Part of a team, you'll be surrounded by bright minds and keen co-creators - always willing to help and be helped - as you apply passion to work that will compel our clients to invest in IBM's products and services.
**Your role and responsibilities**
As a Brand Technical Specialist, you'll work closely with clients to develop relationships, understand their needs, earn their trust and show them how IBM's industry leading solutions will solve their problems whilst delivering value to their business.
We're committed to success. In this role, your achievements will drive your career, team, and clients to thrive. A typical day may involve:
*
Strategic Mainframe Solutions: Crafting client strategies for mainframe infrastructure and applications.
*
Comprehensive zStack Solutions: Defining and detailing IBM zStack solutions for client enhancement.
*
Effective Client Education: Delivering simplified proof of concepts and educating clients.
*
Building Trust for Cloud Deals: Building trust for closing complex Cloud technology deals.
**Required technical and professional expertise**
* Strategic Alignment Mastery: Collaborative expertise in aligning business goals with technical solutions.
* Stakeholder Engagement Prowess: Exceptional communication and consensus-building across diverse stakeholders.
**Preferred technical and professional experience**
* Responsible for performing a variety of technical activities including installing, operating, planning and configuring complex client information systems, products, or networking systems/components as part of Demo or Pilot or Proof of Concept/Value.
* Understand the stakeholder's business needs. Relate the business needs to technical expertise area. Articulate how the business needs can be met with solutions from the technical expertise area.
* Able to articulate zStack Business Unit's vision, mission, and strategies. Know how zStack Business Unit strategy supports IBM's strategy. Understand how you contribute to the execution of the strategy and the implications to your work area and assignments, including knowledge of your organization's role in support of IBM's global perspective and marketplace. Know the key measurements for your unit and/or organization and demonstrate your ability to support these measurements in the work that you do.
* The ability to collaborate and team effectively in different cultural settings and across countries.
* Understand the relationship of the personal contribution to the context of the enterprise or project architecture.
* Define problems/situations with clarity. Diagnose problem/situation/cause in a logical manner. Develop action plans that result in corrected problems and employee research, facts, data and measurements to solve problems and/or overcome undesirable situations.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Brand Technical Specialist (Presales) Threat
Posted today
Job Viewed
Job Description
**Your Role and Responsibilities**
Key Attributes:
- Demonstrated technical and business value aptitude
- Demonstrated customer-facing, presentation, written communication, and interpersonal skills
- Taking initiatives to own accounts and issues and driving team members toward the common goal of winning business
- Ability to articulate the technical benefits of IBM's IT portfolio products, solutions, and services to all levels in customer's organization
- Ability to identify the client's business and technical requirements
- Ability to build and maintain relationships with key decisions makers and influencers at your clients
- Ability to develop and deliver compelling demonstrations, proof of concepts, prototypes, and other pre-sales assets which tie IBM Security solutions to Customer Value.
- Ability to assist with Request for Proposal (RPF)/Request for Information (RFI) and other technical questionnaires.
- Competency in support training and consulting in post-sales tool and processing deployment situations
- Understanding of Information Management surrounding technology at a high level and positioning value props for these products with clients
- Ability to provide technical assistance for marketing activities: Regional Workshops, User Group Meetings, Sales Seminars, Meet-ups, and Trade Shows
**Required Technical and Professional Expertise**
- At least 5 years experience in Information Technology or Security
- At least 2 years experience in Software Presales or Sales Engineering
- Good understanding in one or more of the following areas:
- SIEM/SOC technologies, such as QRadar (preferred)
- EDR solutions such as ReaQta (preferred)
- SOAR technologies such as QRadar SOAR (preferred)
- Excellent communication skills, including writing, speaking, and listening
- Excellent presentation skills
**Preferred Technical and Professional Expertise**
- CISSP or other Security related certification
**About Business Unit**
IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company’s Global Markets organization is a strategic sales business unit that manages IBM’s global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients’ growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.
Are you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.
Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change - to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.
It's time to define your career.
**About IBM**
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
**Location Statement**
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Technical Support Specialist
Posted 12 days ago
Job Viewed
Job Description
Get AI-powered advice on this job and more exclusive features.
Role Overview:The Technical Support Specialist will be responsible for providing exceptional technical assistance and support to both internal teams and external customers. This role involves troubleshooting issues, ensuring customer satisfaction, and maintaining efficient operational processes.
- Responding to customer inquiries regarding product functionality and troubleshooting issues using various communication channels (phone, email, chat)
- Diagnosing technical issues related to software applications and hardware systems, providing solutions in a timely manner
- Documenting support interactions and maintaining records of issues and resolutions
- Assisting in the development and improvement of support processes and documentation
- Collaborating with product development teams to report recurring problems and suggesting enhancements
- Providing training to users on product features and functionalities
- Staying up-to-date with product updates and technical specifications to provide informed support
- Proven experience as a Technical Support Specialist or in a similar role
- Strong knowledge of computer systems, software applications, and hardware components
- Excellent problem-solving skills and the ability to troubleshoot complex issues
- Outstanding communication skills, both verbal and written, with a customer-centric attitude
- Ability to work independently as well as part of a team in a fast-paced environment
- Familiarity with ticketing systems and remote access tools is a plus
- Seniority level: Mid-Senior level
- Employment type: Contract
- Job function: Information Technology
- Industries: IT Services and IT Consulting
Referrals increase your chances of interviewing at SWATX by 2x
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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Technical Support Specialist
Posted 12 days ago
Job Viewed
Job Description
As a member of a worldwide team, you will develop your technical, professional, and personal skills within an environment of teamwork, cooperation, and fun. You will help developers from our technology partners create and support their applications in real-world environments. This position offers the opportunity to work with leading organizations across industries such as healthcare, finance, and telecommunications. The role encourages growth and prepares you for future opportunities within the organization.
A mentor will assist you in developing your skills through various training programs, including classroom learning, e-learning, projects, and external courses. You will also become familiar with the InterSystems environment with their guidance.
Responsibilities:- Work with the product support team to respond promptly to customer inquiries, adhering to service standards.
- Provide technical support for custom development, user-defined functions, interfaces, reports, data migration scripts, and conversions.
- Utilize debugging and troubleshooting skills to identify application issues.
- Support application support teams in troubleshooting reported issues.
- Advise partners on technical matters such as networks, configurations, and architecture.
- Assist in troubleshooting and performance analysis for reports, stored procedures, interfaces, and data migration scripts.
- Escalate unresolved issues according to policies and procedures.
- Contribute to preparing training materials and technical documentation.
- Engage in continuous improvement of customer satisfaction by gathering and escalating feedback.
- Enhance response times and communication skills.
- Participate in on-site technical training and support as needed.
- Join on-call support rotations to ensure 24/7 customer support availability.
- Support understanding of hospital workflows, if applicable.
- Assist in analyzing complex incident tickets to improve client experience.
- Provide insights to improve product robustness and usability, including testing and reporting product issues.
- Preferably experience with hospital business workflows.
- Strong knowledge of InterSystems ObjectScript, routines, stored procedures, and objects.
- Experience with IRIS tables and globals, understanding their relation to persistent classes and tables.
- Skills in diagnosing and improving performance issues in stored procedures, SQL queries, and reports, especially with Caché ObjectScript.
- Experience with web languages such as HTML and JavaScript.
- Proficiency in SQL, data analysis, and database methodologies.
- Preferably familiarity with HL7 technologies.
- Knowledge of programming languages like Java or C++.
- Experience in roles such as Developer, Quality Engineer, or Solutions Architect.
- Ability to produce technical documentation.
- Familiarity with Internet/Intranet concepts and Microsoft IIS.
- Experience with InterSystems products like IRIS and Ensemble is preferred.
- Bachelor's or Master's degree in Computer Science or equivalent.
Note: The education section appears incomplete and should be clarified or completed accordingly.
#J-18808-LjbffrTechnical Support Specialist
Posted 12 days ago
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Job Description
Join to apply for the Technical Support Specialist role at InterSystems
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Join to apply for the Technical Support Specialist role at InterSystems
As a member of a worldwide team, you will develop your technical, professional, and personal skills, within an environment of teamwork, cooperation, and fun. You will help developers from our technology partners create and support their applications in real world environments. You will have the opportunity to work with some of the world’s leading organizations in healthcare, finance, telecommunications, and other industries. This position will also encourage and prepare you to take on other growth opportunities within the organization.
A mentor will help you identify and develop your technical, professional, and personal skills for a successful technical career. Depending on your level of experience the training program can include classroom learning, e-learning, projects, and external courses. Your mentor will also help you familiarize you with the InterSystems environment.
Responsibilities:
- Ready to work with the product support team.
- Provide immediate response to customer inquiries in accordance with service standards.
- Provide technical support for custom development, user defined functions, interfaces, reports, extracts, data migration scripts and conversions.
- High debugging and troubleshooting skills to identify the application issues.
- Supporting the application support team troubleshooting the reported issues.
- Provide advice and best practices to Partners for technical areas such as networks, configurations, architectures etc.
- Provide technical support for troubleshooting and performance analysis for reports, stored procedures, interfaces, conversions, data migration scripts and user defined functions.
- Escalate Open (unresolved) problems in accordance with current policies and procedures.
- Participate of preparing training materials for technical courses such as system custom development or reporting.
- Participate of preparing of technical documentation such as reference materials, installation instructions, user guides, knowledge-based articles and how-to’s.
- Continuously improve customer satisfaction by soliciting customer suggestions for product and service improvements and then escalating such suggestions to management.
- Improve response time to customer inquiries by continuously improving communication, analytical, and learning skills.
- Participate in on-site technical training if required.
- Participate in on-site technical support if required.
- Participate in the on call support 24-hour roster service, to ensure support is always available for our customers.
- Preferably experience with Hospital’s business workflows.
- Support the application specialist in analysing complex root causes of incident tickets. The goal is to improve the client’s experience with the system by resolving issues effectively and efficiently.
- Assist the Product and Implementation teams by providing insights to make the product more consistent, robust, and user-friendly. Support them by reporting and testing product tickets when needed to improve the client experience.
- Preferably experience with Hospital’s business workflows.
- Preferably strong Knowledge in InterSystems Object Script: Experience in working with and troubleshooting routines, stored procedures, and objects.
- Preferably Expertise in IRIS Tables and Globals: understanding of how persistent classes and tables relate to globals, including default global mapping and manual mappings.
- Performance Troubleshooting: Skilled in diagnosing and improving performance issues in stored procedures, SQL queries, and data extracts or reports, especially those using Caché ObjectScript.
- Experience of web-oriented languages, including HTML, and Java script.
- Experience with SQL, data analysis and database methodologies
- Preferably experience with HL7 technologies.
- Knowledge of programming languages – ideally Java or C++
- Experience working in software not limited to a Developer, Quality Engineer, and/or Solutions Architect
- Experience with data analysis and database methodologies
- Be able to design and write technical documents.
- Well-versed in Internet / Intranet concepts and Microsoft IIS.
- Preferably experience within InterSystems products (IRIS, Ensemble) is required.
- BS or MS in Computer Science or equivalent.
InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com . Seniority level
- Seniority level Entry level
- Employment type Full-time
- Job function Information Technology
- Industries Software Development
Referrals increase your chances of interviewing at InterSystems by 2x
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Riyadh, Riyadh, Saudi Arabia SAR10,000 - SAR18,000 1 month ago
Riyadh, Riyadh, Saudi Arabia 12 hours ago
Email Support Specialist (M365, Microsoft Exchange) Technical and Logistic Support (H/F) - AIRBUS DEFENCE AND SPACE SAUDI LIMITED Operation Support / relationship Specialist Engineer Service Operations Specialist (Infrastructure & Networking exp) Busway Product Application Sr SpecialistWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffrtechnical Support specialist
Posted 12 days ago
Job Viewed
Job Description
Required for Major companies in KSA:
(Technical Support Specialist)
- Bachelor's degree in IT
- Minimum 2 years experience
- It is preferable to obtain courses in Networking and Technical Support
Company Profile:
Integration of the company created the employment of Egyptians abroad to meet the need of the Arab market in the country and all countries of employment in all disciplines. It employs new thinking and a modern scientific approach to achieve the highest levels of precision in the choice of employment, using various forms of advertising and marketing of scientific cadres with different classifications by computer through high-level advisory committees guided by opinion. The company is linked to computer network installations to obtain all information on the manpower needed at any time.
The company is registered according to the employment history filled with models showing the scientific level of certification, years of experience, willingness to travel, and immediate social circumstances. Their average salary is required to be ready at the request of the authorities and bodies, hospitals, institutions, and enterprises wishing to bring in Egyptian labor.
Disciplines required to provide highly efficient candidates and conduct interviews to select suitable candidates, provide curricula vitae, and prepare schedules for the work of final interviews with a representative of the company (client). Then, make the necessary formalities to move these workers to the client in case of scarcity of specialization or unavailability of the database. Job announcements will be made in the official newspaper Al-Ahram.
We are extracting a visa for someone who wants to travel during the three days after the completion of all their papers. If any obstacles arise, we can solve them and help them.
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