106 Technical Service jobs in Saudi Arabia
Technical Service Supervisor
Posted 2 days ago
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Sub Department: Maintenance - Electronics
Number of Openings: 1
Role PurposeA technically skilled and motivated Smart Solutions Delivery Specialist to support the delivery, demonstration, and Proof of Concept (PoC) activities for our Smart Solutions portfolio. This includes solutions such as PDI Products, Mapxus Indoor Navigation, ABIoT Smart Devices, and HSE (Health, Safety, and Environment) applications. The ideal candidate will play a critical role in ensuring successful deployments, maintaining technical excellence, and delivering exceptional support to our clients.
Job Accountabilities & Activities• Lead technical delivery of Smart Solutions projects including configuration, testing, and deployment.
• Support pre-sales activities by conducting PoCs and demonstrations for clients.
• Coordinate with product vendors and internal stakeholders to ensure timely and accurate solution deployment.
• Provide on-site and remote technical support during and after implementation.
• Create and maintain technical documentation, user manuals, and deployment guides.
• Train internal and client teams on the use of Smart Solutions platforms.
Bachelor’s Degree in Information Technology, Engineering, or a related field
Required Years of Experience• Minimum 3–5 years of experience in technical solution delivery, ideally within Smart Solutions or IoT domains.
• Hands-on experience with PDI systems, indoor mapping platforms, IoT devices, and safety monitoring solutions is preferred.
• Strong communication skills, both written and verbal, with the ability to present technical content to non-technical audiences.
• Problem-solving attitude with the ability to manage multiple projects and priorities simultaneously.
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#J-18808-LjbffrTechnical Service Represetitive
Posted 12 days ago
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Job Description
Bachelor of Technology/Engineering(Civil)
Nationality
Any Nationality
Vacancy
1 Vacancy
Job Description
Job Purpose:
To provide expert technical support and on-site assistance to customers using Sigma/PPG Passive Fire Protection (PFP) coatings. The role ensures that applications are carried out in accordance with technical specifications, standards, and safety protocols while maintaining comprehensive and timely documentation. The TSR plays a critical role in ensuring product performance, customer satisfaction, and compliance with industry s best practices.
Main Job Responsibilities:
- Conduct inspections on assigned PFP coating projects, ensuring application meets the required standards and specifications.
- Provide technical advice to applicators, contractors, and yards regarding the appropriate use and application methods for Sigma/PPG PFP coating systems
- Demonstrate proficiency in using inspection tools and understanding international standards relevant to PFP coatings.
- Maintain accurate, timely, and detailed records using standard reporting formats; ensure reports are submitted as per internal and client requirements.
- Deliver product and application training to customers and applicators to ensure correct usage and best practices.
- Ensure strict adherence to safety procedures and protocols in all fields and office activities, following FTS and client HSE guidelines.
- Handle customer complaints and field issues professionally without exceeding authorized commitments or assuming undue responsibility.
- Maintain in-depth knowledge of Sigma/PPG PFP coating products, systems, and application techniques to provide accurate technical support.
- Diploma or higher in Chemical, Mechanical, or Civil Engineering
- Certified Coating Inspector (AMPP, Corroder, or equivalent)
- Strong understanding of Sigma/PPG PFP products, their characteristics, application requirements, and performance.
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- Jobs in Dammam And Khobar And Eastern Province
Technical Service Director
Posted 12 days ago
Job Viewed
Job Description
Our client, a major player in the offshore oil & gas sector, is seeking a Technical Services Director to lead engineering, maintenance, and marine compliance functions across its fleet. This role is pivotal in driving operational excellence, safety, and asset longevity, ensuring all technical activities align with industry best practices and regulatory standards.
The successful candidate will be an accomplished leader with deep technical expertise, proven experience in managing large-scale offshore projects, and the ability to develop robust systems and processes that deliver measurable performance improvements.
Key Responsibilities
- Lead the development and execution of engineering, maintenance, and marine compliance strategies.
- Oversee standardized engineering practices for asset modifications and upgrades.
- Establish and monitor department goals, priorities, and performance metrics.
- Develop and manage departmental budgets, resources, and tools.
- Implement and maintain a Computerized Maintenance Management System (CMMS) to ensure consistent fleet-wide maintenance standards.
- Oversee 5-year rig inspection and maintenance plans.
- Provide strategic guidance to operations and supply chain teams on maintenance and equipment procurement budgets.
- Ensure full compliance with regulatory and marine requirements.
- Contribute to project planning with lessons learned and performance improvement recommendations.
- Lead and participate in incident investigations, ensuring corrective actions are implemented.
- Evaluate and recommend new technologies for implementation across the fleet.
- Bachelors degree in Engineering, Marine Science, or a related field.
- 15+ years experience in the oil & gas industry, with at least 5 years in a senior management role.
- Proven expertise in offshore design engineering, maintenance, and project management.
- Strong leadership, mentoring, and team development skills.
- Excellent problem-solving, decision-making, and financial management abilities.
- Proficiency in MS Excel, MS Project, and maintenance management systems.
- Physically capable of traveling to offshore rigs by boat or helicopter.
Technical Service Engineer (KSA)
Posted 12 days ago
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Job Description
Join to apply for the Technical Service Engineer (KSA) role at Sungrow MENA & Central Asia
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Your MissionHello there and welcome to your new challenge here at Sungrow.
We want you to help us provide the MENA region with more clean energy for residential and utility projects.
- Interface between our customers and Sungrow.
- Take ownership of dispatched customer issues.
- Provide service and customer support during field visits or dispatches.
- Run diagnosis on errors or technical problems.
- Deliver support and contribute service solutions for our customers.
- Perform all on-site installation, repair, maintenance, and testing tasks, as well as upgrades or rework activities.
- Support the Project Management during commissioning and site acceptance services.
- Follow operational procedures, processes, and practices as defined, documented, and consistently applied.
- Follow applicable health and safety instructions and regulations.
- Ensure up-to-date documentation, work instructions, and processes for existing and upcoming service contracts and agreements.
- Support MENA Service Management by providing frequent and analytical service reports with each job and suggest corrective actions.
- Achieve consistent customer satisfaction ratings and respond appropriately to customer feedback on areas for improvement.
- Prepare documentation and work instructions (in English).
- Participate in claim management and RMA processes.
- Document QA, customer feedback, and analysis support.
- Take over on-call duties, partly on weekends and nights.
These requirements apply to both residential and utility projects.
Your Profile- Education as an Electrical Technician or Engineer.
- Experience in Energy Storage Systems.
- Experience with Battery Storage solutions is beneficial.
- Experience in claim handling, solution finding, and execution.
- Experience dealing with customers in critical situations.
- Ability to work independently and structured in an international environment.
- Strong customer orientation, good discipline, team spirit, and self-motivation.
- Language requirement: English.
- Good knowledge of MS Office and similar software tools.
- Driving license.
- Based in Saudi Arabia (VISA support provided).
- Willing to work on-call and travel locally and regionally.
- Work from home office.
- Seniority level: Entry level
- Employment type: Contract
- Job function: Engineering and IT
- Industry: Renewable Energy Equipment Manufacturing
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#J-18808-LjbffrTechnical Service Specialist - Biomedical Engineer
Posted today
Job Viewed
Job Description
Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.
**Working at Abbott**
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:
- Career development with an international company where you can grow the career you dream of.
- A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists
**The Opportunity**
Our diagnostic solutions are used in hospitals, laboratories and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.
**What You’ll Do**
Experienced professional individual contributor that works under limited supervision.
- MAIN RESPONSIBILITIES_
- As the Experienced professional in the Medical Device Field Services Sub-Function, possesses well developed skills in technical analysis of product implementations, modifications and enhancements to product in accordance with specific customer specifications and implementations.
- Troubleshoots technical problems and issues, determines technical solution in accordance with product and customer specifications, and recommends actions to company or customer representatives for coordinative product solution.
- Assesses product needs in accordance with customer specifications.
- Conducts technical training and product briefing with customers, vendors and company representatives.
- Acts as local on-site representative to customer's organization.
**Required Qualifications**
- Bachelors of Bio-medical engineering
- Saudi National
- 2 years of experience in related field
- work successfully under stress both independently and within a team
- Communication skills
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Technical Service Specialist - Services and Field Support
Posted 4 days ago
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Job Description
At DuPont, our purpose is to empower the world with essential innovations to thrive. We work on things that matter. Whether it’s providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world. Discover the many reasons the world’s most talented people are choosing to work at DuPont. Why Join Us | DuPont Careers
DuPont Water Solutions (DWS) is a $1.4 B water technology leader, focused on solving global challenges in water purification, conservation, and reuse.
DWS serves its thousands of customers in diverse markets using multiple technologies from its portfolio across major geographies of the world.
We are seeking a knowledgeable and experienced Technical Service and Development Specialist to join our Technical Service and Development Team to provide services and field support in the EMEA region, with special focus on MENA region.
Job Overview
The primary focus of this role is to provide technical service for the design and field assistance support for reverse osmosis (RO), ultrafiltration (UF) membranes and ion exchange resins (IER) systems for water treatment accounts, with special focus in Middle East region. The incumbent will be working as part of our technical service team reporting to technical service manager in the region.
Responsibilities:
- To provide accurate and timely technical service on Filmtec RO/NF membranes, UF products and IER systems.
- Collaborate with customers to understand their water system requirements and develop customized solutions.
- Perform site visits, technical assistance, on-site trainings, UF and RO cleaning and data normalization.
- Troubleshooting and keep running of pilot units, exposing the level of expertise in the UF, RO/NF and IER technologies as applicable. Follow-up of specific opportunities where our technologies are evaluated.
- Provide support to customers during plant start-ups of UF, RO, and IER systems
- Generate proper internal and external reports about the services
- Ensure EHS (environment, health and safety) compliance
- Develop and deliver technical presentations and workshops and customer seminars as needed.
- Capable to understand and use all design tools (i.e: WAVE, cost of water…) Present technical proposals and solutions and/or alternative to customers, managing opportunities at any stage on technical level by using appropriate tools.
Requirements:
- Minimum of a college graduate / Engineering Diploma or similar
- A minimum 2-3 years experience of technical support for water treatments with UF & RO and ion-exchange technology.
- Troubleshooting and field assistance experience is preferred.
- Languages: English: highly proficient in both spoken and written + local language skills
- Willingness to travel (60%, specially in the MENA region)
- Customer centric attitude and capability to build up customer relationship and trust. Important to have an attitude to identify and solve problems at customers systems.
- Excellent interpersonal skills, combining technical aptitude with building excellent customer contacts
- Good interpersonal skills and capability to work in a multinational environment.
We are looking forward to your application!
#LI-RS1
Join our Talent Community to stay connected with us!
On May 22, 2024, we announced a plan to separate our Electronics and Water businesses in a tax-free manner to its shareholders. On January 15, 2025, we announced that we are targeting November 1, 2025, for the completion of the intended separation of the Electronics business (the “Intended Electronics Separation”)*. We also announced that we would retain the Water business. We are committed to ensuring a smooth and successful separation process for the Future Electronics business. We look forward to welcoming new talent interested in contributing to the continued success and growth of our evolving organization.
(1)The separation transactions are subject to satisfaction of customary conditions, including final approval by DuPont's Board of Directors, receipt of tax opinion from counsel, the filing and effectiveness of Form 10 registration statements with the U.S. Securities and Exchange Commission, applicable regulatory approvals, and satisfactory completion of financing. For further discussion of risks, uncertainties and assumptions that could impact the achievement, expected timing and intended benefits of the separation transactions, see DuPont’s announcement .
DuPont is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit ourAccessibility Page for Contact Information .
DuPont offers a comprehensive pay and benefits package. To learn more visit the Compensation and Benefits page .
#J-18808-LjbffrCustomer Support Representative
Posted 1 day ago
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Job Description
Job Summary
As a Customer Support Representative, you will be the friendly and helpful voice of our brand, ensuring a seamless and positive shopping experience for every customer.
You will be responsible for handling a wide range of inquiries via phone, email, and live chat, from answering questions about product availability and order status to resolving shipping issues, processing returns, and assisting with refunds.
The ideal candidate is an empathetic problem-solver with excellent communication skills, dedicated to turning customer questions and concerns into moments of delight and trust
Who Are We
Raqtan provides comprehensive commercial kitchen solutions for both hotel projects and F&B outlets across the hospitality sector.
Our scope of work encompasses detailed consultation, custom kitchen design, and full engineering services.
We specialize in the supply and installation of complete commercial kitchen equipment packages, including cold-rooms, water filtration systems, and custom stainless-steel fabrications.
Our technical team handles all aspects of installation, testing, and commissioning of commercial kitchen equipment to ensure optimal performance.
With end-to-end project management capabilities, we deliver turnkey commercial kitchen solutions that meet the exacting standards of high-end hospitality establishments, handling everything from initial planning through final implementation.
Responsibilities
Handle inbound calls and WhatsApp messages from customers
Log service requests and update customers on progress
Coordinate with internal teams to resolve issues
Escalate urgent or unresolved issues as needed
Ensure accurate documentation of all customer interactions
Follow up on open tickets until closure
What We're Looking For
A Growth Mindset : We're looking for someone who sees this role not just as a job, but as the first step in a long-term career with our company.
You're eager to learn the fundamentals and build a strong foundation that will set you up for future opportunities.
An Impact-Driven Professional : We believe every role, no matter the title, has a direct impact on the company's success.
You're the kind of person who wants to do more than just answer calls.
You want to understand customer feedback and actively contribute to improving our products and processes.
A Natural Problem-Solver : You love a good challenge and are persistent in finding solutions.
You will go the extra mile to assist clients and find ways to improve their experience.
Required skills and qualifications
Minimum 1-2 years in a customer service or call center role
Strong communication skills (Arabic & English)
Customer handling via phone and WhatsApp
Basic CRM usage
Problem-solving and empathy
Familiarity with service ticketing systems
Typing speed and accuracy
Desired skills and qualifications
Experience in after-sales service or technical support
Ability to multitask across chats and calls
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Customer Support Representative
Posted 2 days ago
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Job Description
Join us in transforming customer experience at Tabby! As a Customer Experience Representative, you’ll play a crucial role in ensuring every interaction leaves a lasting positive impact. This isn’t just a job; it’s a chance to champion our customers and set new standards in satisfaction.
About the role
Package
Pay rate varies according to Arabic and English language skills:
- Department
- Customer Support Ops
- Employment Type
- Full Time
- Location
- Egypt
- Workplace type
- Onsite
Duties and Responsibilities:
- Support Tabby customers over chat and phone calls and answer their queries
- Utilize and test new digital and AI tools that we are implementing in our call centers and provide feedback to leadership
- Champion and implement customer service policies and procedures that align with company objectives
- Provide insights and feedback on customer queries to help us identify areas of improvements and optimization of customer experience
- Collaborate with your colleagues across different teams to ensure we continue to uphold our customer experience satisfaction, exceed our CSAT scores and become renowned for being the center of best customer experience globally.
Qualifications and Requirements:
- Proficiency in both written and spoken English and Arabic
- Post Graduate Degree, preferably in math, business, marketing, finance
- Excellent analytical, communication, and problem-solving skills
- Good self-awareness and excellent soft-skills
- Ability to multitask, meet deadlines, and work in a fast-paced environment
- Ability to work effectively and build strong relationships with cross-functional teams
- Ability to handle pressure
Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money.
The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.
Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region.
Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.
Not quite right? Register your interest to be notified of any roles that come along that meet your criteria.
Register Your Interest #J-18808-LjbffrCustomer Support Representative
Posted 4 days ago
Job Viewed
Job Description
Job Summary:
As a Customer Support Representative, you will be the friendly and helpful voice of our brand, ensuring a seamless and positive shopping experience for every customer. You will be responsible for handling a wide range of inquiries via phone, email, and live chat, from answering questions about product availability and order status to resolving shipping issues, processing returns, and assisting with refunds. The ideal candidate is an empathetic problem-solver with excellent communication skills, dedicated to turning customer questions and concerns into moments of delight and trust
Who Are We:
Raqtan provides comprehensive commercial kitchen solutions for both hotel projects and F&B outlets across the hospitality sector. Our scope of work encompasses detailed consultation, custom kitchen design, and full engineering services. We specialize in the supply and installation of complete commercial kitchen equipment packages, including cold-rooms, water filtration systems, and custom stainless-steel fabrications. Our technical team handles all aspects of installation, testing, and commissioning of commercial kitchen equipment to ensure optimal performance. With end-to-end project management capabilities, we deliver turnkey commercial kitchen solutions that meet the exacting standards of high-end hospitality establishments, handling everything from initial planning through final implementation.
Responsibilities:
- Handle inbound calls and WhatsApp messages from customers
- Log service requests and update customers on progress
- Coordinate with internal teams to resolve issues
- Escalate urgent or unresolved issues as needed
- Ensure accurate documentation of all customer interactions
- Follow up on open tickets until closure
Required skills and qualifications:
- Minimum 1-2 years in a customer service or call center role
- Strong communication skills (Arabic & English)
- Customer handling via phone and WhatsApp
- Basic CRM usage
- Problem-solving and empathy
- Familiarity with service ticketing systems
- Typing speed and accuracy
Desired skills and qualifications:
- Experience in after-sales service or technical support
- Ability to multitask across chats and calls
What We're Looking For:
- A Growth Mindset: We're looking for someone who sees this role not just as a job, but as the first step in a long-term career with our company. You're eager to learn the fundamentals and build a strong foundation that will set you up for future opportunities.
- An Impact-Driven Professional: We believe every role, no matter the title, has a direct impact on the company's success. You're the kind of person who wants to do more than just answer calls. You want to understand customer feedback and actively contribute to improving our products and processes.
- A Natural Problem-Solver: You love a good challenge and are persistent in finding solutions. You will go the extra mile to assist clients and find ways to improve their experience.
Customer Support Specialist
Posted 4 days ago
Job Viewed
Job Description
About the role
The Customer Support Specialist provides technical and product-related assistance to SiFi's customers, resolving issues and ensuring they can effectively use the company's products and services.
This role requires strong technical aptitude, problem-solving skills, and excellent communication abilities.
Key Responsibilities
Respond to customer inquiries regarding technical issues and product functionality via
various channels (phone, email, chat).
Diagnose and resolve technical problems related to SiFi's platform and services.
Provide step-by-step guidance to customers on using product features and
troubleshooting common issues.
Document all customer interactions and technical solutions accurately in the support
knowledge base and CRM system.
Escalate complex technical issues to the engineering or product teams as needed.
Follow up with customers to ensure their technical issues have been resolved and they
are satisfied.
Contribute to the creation and maintenance of support documentation and knowledge
base articles.
Identify and report recurring technical issues and provide feedback to the product team.
Stay up-to-date with SiFi's product updates and technical specifications.
Provide excellent customer service and maintain a professional demeanor. Basic Qualifications
Bachelor's degree in a technical field (e.g., Computer Science, Information Technology)
or equivalent experience.
Proven experience (1+ year) in a technical support role, preferably in the software or
FinTech industry.
Strong technical aptitude and problem-solving skills.
Excellent verbal and written communication skills in English and Arabic (preferred).
Familiarity with troubleshooting software and web applications.
Good understanding of basic networking concepts.
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