84 Technical Assistant jobs in Saudi Arabia

Technical Assistant/ Document Controller

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Your Job

We are looking for a Document Controller. The role will be based in Dammam, Saudi Arabia.

Our Team

This position will be part of the Order Execution Team supporting the Project Manager.

What You Will Do

• Support and update the Order Entry Process as required by Project Managers.
• Coordinate with Accounting.
• Coordinate job closure.
• Send, receive, and keep contractual documentation from/to clients and involved suppliers.
• Create final documentation.
• Keep project folders organized.
• Expedite clients/suppliers to prepare/revise contractual documents.
• Review packing lists and update order entries in company software.
• Ensure archives are structured and accessible (user-friendly).
• Store documents in the job folder.

Who You Are (Basic Qualifications)

• Previous experience as a document controller.
• Experience working with EPC or OEM companies on high-spec projects is preferred.
• Good knowledge of the English language.
• Educational background in engineering.

What Will Put You Ahead

• Experience working with multinational customers and vendors.
• Well-organized and autonomous.

At Koch companies, we are entrepreneurs. We challenge the status quo, find new ways to create value, and reward individual contributions. Compensation ranges are estimates based on market data and may vary based on skills, experience, and location. Please discuss with your recruiter for more details.

Who We Are

KOCH ENGINEERED SOLUTIONS is a family of companies providing innovative, engineered-to-order solutions across various markets. Our products include burners, flares, oxidizers, heat exchangers, and more. We empower employees to unleash their potential and create value for themselves and the company.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other

Referrals increase your chances of interviewing at Koch. Get notified about new Technical Assistant jobs in Dammam, Eastern, Saudi Arabia.

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Technical Assistant/ Document Controller

Join to apply for the Technical Assistant/ Document Controller role at Koch .

Get AI-powered advice on this job and more exclusive features.

Your Job

We are looking for a Document Controller. The role will be based in Dammam, Saudi Arabia.

Our Team

This position will be part of the Order Execution Team supporting the Project Manager.

What You Will Do

• Support and update the Order Entry Process as required by Project Managers.
• Coordinate with Accounting.
• Coordinate job closure.
• Send, receive, and keep contractual documentation from/to clients and involved suppliers.
• Create final documentation.
• Keep project folders organized.
• Expedite clients/suppliers to prepare/revise contractual documents.
• Review packing lists and update order entries in company software.
• Ensure archives are structured and accessible (user-friendly).
• Store documents in the job folder.

Who You Are (Basic Qualifications)

• Previous experience as a document controller.
• Experience working with EPC or OEM companies on high-spec projects is preferred.
• Good knowledge of the English language.
• Educational background in engineering.

What Will Put You Ahead

• Experience working with multinational customers and vendors.
• Well-organized and autonomous.

At Koch companies, we are entrepreneurs. We challenge the status quo, find new ways to create value, and reward individual contributions. Compensation ranges are estimates based on market data and may vary based on skills, experience, and location. Please discuss with your recruiter for more details.

Who We Are

KOCH ENGINEERED SOLUTIONS is a family of companies providing innovative, engineered-to-order solutions across various markets. Our products include burners, flares, oxidizers, heat exchangers, and more. We empower employees to unleash their potential and create value for themselves and the company.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other

Referrals increase your chances of interviewing at Koch. Get notified about new Technical Assistant jobs in Dammam, Eastern, Saudi Arabia.

Role Purpose

This role is responsible for organizing and coordinating all activities of the CEO’s office to ensure efficient conduction of the day-to-day business activities, and to provide the necessary administrative, technical and secretarial support to facilitate the work of the CEO. Also, assist in communication and coordination with the relevant stakeholders and any other assignments requested by the CEO.

Key Functional Accountabilities and Activities

**Technical Assistance and Office Management**
- Prepare technical documents and briefs on emerging issues or areas of concern at the CEO’s request.
- Prepare all communications, briefs, talking points and speeches needed by the CEO.
- Review all documentation and correspondence being managed within the Office of the CEO to ensure that the content is technically accurate, conduct quality checks and ensure the recipients are addressed correctly.
- Assist the CEO on a wide range of issues which include collecting, analyzing and summarizing all relevant data and soliciting information from internal stakeholders.
- Lead the coordination with the respective function with regards to the automation and digitalization of all related activities related to the CEO executive office ensure efficiency and role modelling the digital transformation in the ICD.
- Manage and maintain CEO’s calendar including scheduling appointments, internal/external meetings and conference calls.
- Coordinate with the concerned functions to plan CEO Missions inside and outside the headquarter.
- Prepare agendas for meetings, briefing materials and presentations as needed to support the CEO.
- Ensure efficient tracking and follow up of the action items resulting from and addressed by the CEO.
- Secure appropriate signatures and track documents through the approval process on behalf of the CEO.
- Serve as the custodian for all documentation being managed within the Office of the CEO by maintaining an archive for critical documents and ensure ease of reference for subsequent use.
- Coordinate the logistics relating to events that the CEO will attend, with support from the concerned functions.
- Liaise with the concerned stakeholders to collect / consolidate inputs to prepare and present ad-hoc and periodic reports and brief, as requested by the CEO.
- Coordinate and manage efficient and effective communication channels between ISDB Management, Group Entities and the CEO.
- Manage and coordinate the reception of guests/visitors including arrival / departure scheduling considering established protocols and procedures.
- Provide administrative support to the CEO to increase his availability for executive level responsibilities.
- Planning and making logistics/arrangements for the CEO travel on ICD missions: Obtaining approval for missions being undertaken, overseeing travel bookings and hotel reservations as well as the per diem requirements prior to undertaking work related travel, settling expense claims at the conclusion of an ICD mission.
- Managing all correspondences relating to business missions in a timely and efficient manner.

**Department Correspondence, Mail and Meeting arrangements**:

- Attend meetings in the Office of the CEO, as required, to capture the key points of discussion. Follow up post completion, and ensure that the directives issued are accomplished in a timely manner
- Manage the schedule of the CEO for all meetings and appointments with staff internally as well as with outside visitors in a timely and efficient manner.
- Manage the CEO’s meetings logistics, arrangements, invitations, agenda, etc. with support by the related departments/functions.
- Ensure the performance and effectiveness of the Office by developing Keys Performance Indicators (KPI’s)
- Manage and supervise the planning process and activities in the office.
- Ensure implementation and running of follow up Systems.
- Attend meetings as designated by the CEO, take minutes of the meeting for follow up and issue tracking.
- Coordinate and follow up on all matters of importance resulting from and addressed to the CEO, with relevant parties internally, to solicit the required information in a timely manner.
- Coordinate with the Department/ Function Head to communicate and make arrangement to schedule their appointments with the CEO.
- Coordinate domestic and international travel, including flight, hotel and car rental reservations to ensure all arrangements are made on time for smooth travel.
- Manage all mails, documents, and correspondences to the CEO’s office to ensure efficient and timely communication and necessary follow up.
- Assist the CEO in delivering his/her public speaking commitments by documenting the broad requirement and outline and following up with concerned departments to develop the required material.

Qualifications/ Professional Experience
- At least 6 year(s) of experience in Executive / Secretarial / Office Management role preferably in similar institutions. Additi

Family Health and Nutrition Project (FHN) is a five-year, USAID-funded project that will contribute to reduction of maternal mortality and under five mortality through collaboration with Government of the Republic of Zambia (GRZ), Ministry of Health (MOH), communities and other local partners to improve health system performance and to deliver high-quality, accessible reproductive, maternal, newborn, child, and adolescent health and nutrition (RMNCAH&N) care. Working in four provinces, Eastern, Luapula, Muchinga, and Southern, FHN will work with MOH provincial and district counterparts to deliver high-quality services, strengthen health systems, and increase community engagement.

Jhpiego is an international, non-profit health organization affiliated withThe Johns Hopkins University . For 40 years in East and Southern Africa, Jhpiego has empowered front-line health workers by designing and implementing effective, low-cost, hands-on solutions that strengthen the delivery of health care services, following the household-to-hospital continuum of care. Jhpiego partners with organizations from the community to the national levels, building sustainable, local capacity through advocacy, policy development, human resources for health and quality and performance improvement approaches. For further information about Jhpiego, please visit our website at .

Jhpiego seeks candidates for the following position(s):

Provincial Technical Assistant (TA) Lead (4)

Location : Eastern, Luapula, Muchinga, and Southernprovince

Reports to : Deputy Chief of Party

Positions supervised : District Capacity Strengthening Officers, MER Officer, Finance and Administrative Officer and Drivers.

Position Overview

The FHN Technical Assistant (TA) Lead isFHN’s primarypoint of contact withMOH Provincial Health Office (PHO) and responsible for coordinating FHN’s TA activities across the province, organizing FHN’s contribution to annualmidterm expenditure framework (MTEF)and RMNCAH&Nprogramplanning, implementation, and monitoring.

Responsibilities

• Plan,execute, monitor, and report onFHN provincial activitiesto deliver TA in line with FHN technical strategies.
• Establish and maintain productive working relationships with MOH counterparts in PHO and District Health Offices, USAID implementing partners, andRMNCAH&Nprogrammanagement team.
• LeadFHN’s TA contribution to (MTEF) annualplanningcycle includingperformance reviews,community structures, selecting of interventions, and budgeting.
• Engage provincial planners to ensure activities supporting HII are prioritized in quarterlyplanning.
• CoordinateFHNtechnicalsupportbyDistrict Capacity Strengthening Officers in delivery of TA at district level.
• Prepare FHN provincial technicaland program reports.
• Manageprovincial team travel plans in compliance with Jhpiego policies and procedures.
• Workwith finance officer to prepare monthly cash forecasting.
• Support MOH in preparation ofSidagrant technical and programmatic reporting.
• SupportMOHinchange management as needed forRMNCAH&H program.
• Provincial team compliance with Jhpiego policies and procedures.

Qualifications

• Master’s in public health or related field (health administration, public administration, business administration)
• 7 to 8years’ experiencein efficient management processes and systems across awide range of decentralized programs.
• Proven leadership, strategic thinking,organizational, team-building, and representational skills.
• Strong knowledge of the Zambian health system.

To apply, please send your application letter and curriculum vitae in a single document, stating the position in the subject line (position – location) to the Human Resources Manager:

Kindly note that only short listed candidates will be contacted.

Closing date is Friday 30^th July, 2021.

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AI-Powered Cyberattacks: How to Detect, Prevent & Defend Against Intelligent Threats

Protecting the World’s Critical Infrastructure

OPSWAT , a global leader in IT, OT , and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.

The Position

This position is at our front lines, actively coordinating between engineering, sales, and our customers. You will assist in supporting our catalog of cybersecurity products from troubleshooting issues for clients who have deployed our products to innovating exciting ways to help us always improve our products. Every day will have interesting new problems to solve across our entire technology stack - from hardware and software applications to managing client cases as the go-to expert. You should be excited to learn, teach, and collaborate! The goal is to ensure the smooth operations of a variety of channels aiming for maximum efficiency.

What You Will Be Doing

• Provides software application & technical support to clients for our product catalog.
• Consulting with the software development team, internal users, and clients to improve application performance.
• Documenting new processes and improving existing processes as they come up.
• Communicate with internal team and supporting teams as necessary.
• Provides SME Tier 1-2 support on OPSWAT catalog as they exist in client environments.
• Provides occasional presales and professional service/technical support as needed.
• Maintains case data in Salesforce and Jira.
• Reports bugs and flaws to the development team as discovered/encountered.
• Willing to provide and teach knowledge they have to their team. Willing to learn and grow with knowledge they may lack.

What We Need From You

• 3 to 5 years of experience (remotely and hands on) in overall troubleshooting of application and environment support including complex client environments.
• Understanding of networking and systems including OSI model, Purdue Model, RADIUS, Active Directory, Office 365, authentication protocols.
• Experience installing, configuring, troubleshooting, maintaining, and advising using GUI and CLI for Linux.
• Ability to multitask and react well under pressure in a constantly changing, fast-paced environment.
• Identifies and resolves problems in a timely manner.
• Strong analytical, organizational, customer service, and written/verbal communication skills with not only your immediate group, but with other internal and customer facing groups.

It Would Be Nice If You Had

• Experience installing, configuring, troubleshooting, maintaining, and advising using GUI and CLI for MacOS, Windows Server, Virtualization (VMWare, Hyper-V, Docker, other), Databases (Postgres, SQL, MySQL, other), Email Systems (Exchange, G Suite, other), Cloud (AWS, Azure, Google Cloud, other), Encryption methods (SSL, TLS, Bitlocker, other) Experience at a tier 2/3 support level.
• Experience with business or homegrown application support including utilizing and understanding API's (REST, other).
• Experience with cybersecurity tools and software.
• Experience imaging, configuring, troubleshooting, maintaining, and advising using GUI and CLI for firewalls, routers, switches, hubs, load balancers, servers, desktops, and SAN/NAS. Operation Technology (OT) experience is a plus.

OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.

Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.

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This position is onsite (Monday - Friday) in our Tampa office and doesn't offer hybrid or remote work. Are you able to be in office? * Select.

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For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in OPSWAT’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

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Related jobs

Cybersecurity Content Writer

Junior Technical Support Engineer (fresh graduate)

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OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years, our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions worldwide, solidifying our role in protecting critical infrastructure and securing our way of life.

The Position

This role involves active coordination between engineering, sales, and customers. You will support our cybersecurity product catalog by troubleshooting client issues and innovating to improve our products. Daily tasks include solving diverse problems across our technology stack—from hardware and software to client case management—requiring a proactive, collaborative, and eager-to-learn attitude. The goal is to ensure smooth operations across various channels for maximum efficiency.

What You Will Be Doing

1. Providing software application and technical support to clients.
2. Collaborating with development teams, internal users, and clients to enhance application performance.
3. Documenting and improving processes as needed.
4. Communicating effectively with internal and supporting teams.
5. Offering Tier 1-2 support for OPSWAT products in client environments.
6. Occasionally assisting with presales, professional services, and technical support.
7. Maintaining case data in Salesforce and Jira.
8. Reporting bugs and issues to the development team.
9. Sharing knowledge with team members and continuously learning new skills.

What We Need From You

• 3 to 5 years of hands-on troubleshooting experience in application and environment support, including complex client setups.
• Knowledge of networking and systems, including OSI model, Purdue Model, RADIUS, Active Directory, Office 365, and authentication protocols.
• Experience with installing, configuring, troubleshooting, and maintaining Linux systems via GUI and CLI.
• Ability to multitask and perform well under pressure in a dynamic environment.
• Strong problem-solving, organizational, customer service, and communication skills.

It Would Be Nice If You Had

• Experience with MacOS, Windows Server, virtualization technologies, databases, email systems, cloud platforms, and encryption methods.
• Support experience at Tier 2 or 3 levels.
• Experience supporting business or custom applications, including API usage.
• Knowledge of cybersecurity tools and software.
• Experience with imaging, configuring, troubleshooting, and maintaining network devices and OT equipment.

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At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking a Technical Support Lead to join one of our clients ' teams. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you.

Responsibilities :

Deep Troubleshooting & Debugging

Diagnose hardware issues involving Bluetooth, GPS, sensors, and firmware / software using diagnostic APIs and tools

Reproduce, isolate, and resolve complex issues such as multi-device confusion, virtual fence behavior, and intermittent connectivity

End-to-End Ticket Ownership

Manage support tickets from first report through confirmed resolution

Provide accurate root cause analysis and timely follow-up

Translate technical findings into clear, actionable guidance for customers and Tier 1 support

Documentation & Process Design

Create and continuously refine SOPs, runbooks, quick-start guides, and troubleshooting documentation

Maintain a structured, searchable, and up-to-date knowledge base

Communication & Collaboration

Act as the primary technical point of contact for escalated issues

Work directly with third-party engineering teams to expedite fixes with clear context and ownership

Quality Metrics & Continuous Improvement

Monitor support KPIs such as CSAT, First-Contact Resolution, and SLA compliance

Lead post-mortems on critical or escalated issues and implement preventive improvements

5+ years of hands-on experience in technical support or field engineering for IoT or hybrid hardware / software systems

Strong skills in debugging Bluetooth , GPS , firmware , and API-based integrations

Advanced user of support tools like Zendesk and documentation platforms

Excellent written and verbal communication skills; able to explain complex topics clearly and concisely

Highly organized, process-oriented, and self-motivated; continuously improves workflows based on real-world feedback

Comfortable working across multiple time zones and taking full ownership of technical issue resolution

Additional Information :

The team provides hands-on support from 09 : 00–21 : 00 EST

Should be flexible for urgent escalations and cross-time zone handovers

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Jeddah, Saudi Arabia | Posted on 05/12/2025

• Industry: Information Technology & Services
• State/Province: -

About Us

We Reimagine Everything.

We are a multinational technology consulting firm. We help companies and corporations scale their operations, achieve technology innovation, elevate their brand, and transform their business models.

We challenge the status quo, flip the script, and blur all the lines to create customized end-to-end tech solutions, from software to hardware. Our team of over 500 engineers worldwide shares a common goal: to leverage technology, creative thinking, and industry-specific expertise to help our customers become and remain high performers in their industries. We handle everything from A to Z.

Our expert engineers have contributed to 8 US patents, developed award-winning tech solutions, and served over 80 million users for more than 100 clients globally, including top US Fortune 500 companies.

Job Description

We are seeking a detail-oriented and customer-focused Technical Support Specialist to provide real-time technical assistance and support to our live merchants. You will serve as the primary point of contact for merchants encountering technical issues, ensuring smooth operation of services and maintaining high customer satisfaction.

The responsibilities include:

• Providing timely and professional technical support to live merchants via phone, email, and chat.
• Troubleshooting issues related to payment processing, APIs, integration, and platform functionality.
• Guiding merchants through setup, configuration, and usage of the system.
• Monitoring system alerts and logs to proactively detect and resolve issues affecting merchants.
• Escalating complex issues to higher-level technical teams as needed and following up to ensure resolution.
• Documenting issues, resolutions, and procedures clearly and organized.
• Working closely with internal teams (engineering, product, sales) to provide feedback and suggest improvements based on merchant experiences.
• Staying updated on system changes, product updates, and new features to assist users effectively.

Requirements

• Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience).
• 3+ years of experience in technical support, ideally in fintech, e-commerce, or payment systems.
• Excellent communication and problem-solving skills.
• Experience supporting B2B merchant clients or SaaS platforms.
• Knowledge of payment gateways, merchant onboarding, or financial technology solutions.

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Role Overview:

The Technical Support Specialist will be responsible for providing exceptional technical assistance and support to both internal teams and external customers. This role involves troubleshooting issues, ensuring customer satisfaction, and maintaining efficient operational processes.

• Responding to customer inquiries regarding product functionality and troubleshooting issues using various communication channels (phone, email, chat)
• Diagnosing technical issues related to software applications and hardware systems, providing solutions in a timely manner
• Documenting support interactions and maintaining records of issues and resolutions
• Assisting in the development and improvement of support processes and documentation
• Collaborating with product development teams to report recurring problems and suggesting enhancements
• Providing training to users on product features and functionalities
• Staying up-to-date with product updates and technical specifications to provide informed support

Requirements Qualifications:

• Proven experience as a Technical Support Specialist or in a similar role
• Strong knowledge of computer systems, software applications, and hardware components
• Excellent problem-solving skills and the ability to troubleshoot complex issues
• Outstanding communication skills, both verbal and written, with a customer-centric attitude
• Ability to work independently as well as part of a team in a fast-paced environment
• Familiarity with ticketing systems and remote access tools is a plus

Additional Information:

• Seniority level: Mid-Senior level
• Employment type: Contract
• Job function: Information Technology
• Industries: IT Services and IT Consulting

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