113 Technical Analyst jobs in Saudi Arabia
Technical Support Analyst
Posted today
Job Viewed
Job Description
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
Job Description
Visa Corporate IT (CIT) group has embarked on a major transformation journey. We are transforming ourselves into a true engineering organization where we put customer experience and end user support first. As part of this strategy, we are consolidating several of our Operational functions into a single area focused on providing world class operational support to our end users.
This change is geared towards rethinking how we provide Operational support for the services we are responsible for. As a member or the End User Systems Support team, the Workstation Technical Support Analyst will be responsible for providing support for the systems, services and tools utilized by Visa Inc's staff. The successful candidate will be a technically versed resource with excellent customer service skills.
The Technical Support Analyst provides hardware and software support to our workstations (both physical and virtual), mobile wireless devices, voice & video equipment, end user solutions like Office 365, and Endpoint security tools. The Global team is dynamic and evolving charged with continuously improving the efficiency and effectiveness of support for our end user environment.
- Consistently provide an exceptional, pleasant and courteous service to all End Users
- Provide 2nd level support for escalated workstation and mobile related issues and requests
- Provide the day-to-day operational support for incidents, adds/moves/change for voice and video conferencing, and AV equipment and escalating to next level group when appropriate.
- Perform daily sweeps following defined procedures to ensure all conferencing equipment is functioning properly
- Effectively question end users to collect information and understand the issues they are experiencing, and perform diagnostic procedures to isolate and resolve the issues
- Interact with end users in person, via telephone, e-mail, IM/chat, and social tools, to provide technical support
- Prioritize incidents and complaints to assure all SLOs are met
- Maintain incident records and resolution detail utilizing ITSM Ticketing tool, Service Now
- Troubleshoot incidents and document resolution notes with root cause analysis
- Utilize all technical resources to solve end user incidents
- Escalate or work in tangent with appropriate support specialists or support groups on unresolved issues
- Escalate hardware repairs to third party providers as needed
- Effectively communicate both verbally and in writing with management to express ideas in order to make informed decisions
- Installation of workstation, telephony, and mobile hardware/software as required
- Provision and prepare workstations using standard images
- Setup and install new workstations, loaners and other workstation related equipment
- Maintain 100% accuracy/control in the asset database of deployed assets, recording/updating as needed
- Communicate and provide knowledge transfer to other agents/technicians on issues/problems and resolution
- Work with other support groups such as network operations, in assisting in the resolution of incidents or maintenance activities
- Other duties and special projects as assigned
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager
Qualifications
2+ years of relevant work experience and a Bachelors degree, OR 5+ years of relevant work experience
Preferred Qualifications:
- 3 or more years of work experience with a Bachelor's Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
- Strong experience in providing exceptional customer service
- Intermediate level Networking connectivity knowledge and troubleshooting
- Intermediate level experience in Installation, configuration, and support of local and LAN printers
- Proven track record in delivering customer service excellence
- 4-6 years of experience as a technician supporting over 300 users with the following:
- Installation, configuration, and support of PC, Mac, telephony, mobile, and voice/video hardware/software
- Hands-on support for all operational aspects of voice, video and unified communications support including, but not limited to, assigning phones, assisting with meeting scheduling, etc.
- Supporting and troubleshooting Windows 10, MS Office 365 suite, OSX (current release and prior release), iOS, Android
- Active listening to end user needs, issues, complaints
- Ability to communicate effectively with wide variety of users, and technical teams
- Ability to support, and explain technical concepts to users at various levels of technical proficiency
- Effectively manage difficult or volatile situations
- Effective collaboration with peers and other groups
- Empathetic and patient
- Ability to effectively perform issue isolation and resolution in order to minimize downtime
- Ability to assess, analyze and research technical situations and provide viable alternatives
- Able to read and understand technical manuals, procedures, and OEM guides
- Ability to schedule and prioritize
- Ability to learn new technologies and procedures quickly
Additional Information
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Technical Analyst
Posted today
Job Viewed
Job Description
Are you ready to dive into the dynamic world of consulting and work alongside top talent? Join us as a Technical Analyst and embark on an exciting journey where you'll collaborate with global clients and engage in cutting-edge projects.
We're looking for a highly motivated candidate to support our team of consultants working on telecom infrastructure and regulatory advisory projects across the region. This is a great opportunity to gain hands-on experience in telecom consulting and understand how policy, technology, and business strategy intersect in a fast-paced, client-facing environment. As a Technical Analyst, you'll be at the forefront of research, analysis, and delivery support activities for both client projects and internal initiatives.
Here's what you'll be doing:
Conduct research on telecom markets, infrastructure development, regulatory frameworks, and emerging technologies (e.g. 5G, fibre, IoT).
Support ongoing client projects by gathering data, preparing reports, and contributing to technical and market assessments.
Use analytical tools (e.g. benchmarking, SWOT/PESTLE) to assess industry dynamics, digital readiness, and competitive positioning.
Assist in developing client presentations, white papers, and proposals with clear, evidence-based recommendations.
Participate in internal knowledge-sharing sessions and team meetings.
Support consultants with project coordination tasks, including document management and timelines.
Requirements:
A background in telecommunications or engineering is mandatory.
Interest in telecom infrastructure, regulatory issues, and digital transformation.
Strong research and analytical skills, with the ability to break down complex concepts.
Excellent written and verbal communication skills in English. Arabic or French would be an advantage.
Comfortable using MS Word, Excel, and PowerPoint.
Enthusiastic, organised, and eager to learn, no prior telecom experience is required, though any exposure through university or internships is a plus.
What We Offer:
Join a vibrant, cross-functional, and international team filled with young, motivated professionals.
Learn and grow alongside experienced colleagues who are eager to share their expertise and knowledge.
Gain exposure to a diverse range of clients worldwide, exploring new cultures and seizing exciting opportunities.
Enjoy the modern amenities of our Dubai office, fostering a dynamic work environment.
Benefit from a paid internship with the potential for full-time employment for successful candidates.
Embrace flexible working hours that prioritise work-life balance and family commitments.
Experience a culture of appreciation with gifts, celebrations, team-building activities, and CSR initiatives.
Technical Analyst
Posted today
Job Viewed
Job Description
Key Responsibilities:
- Manage daily support operations for fintech applications, ensuring optimal performance and minimal downtime for CORTEX application and other related applications.
- Own high-impact incidents end-to-end, driving resolution and root cause analysis across teams.
- Proactively monitor applications and infrastructure to anticipate and prevent issues.
- Ensure consistent and timely follow-ups on all open issues; escalate when necessary to maintain momentum.
- Collaborate with internal teams and third-party vendors to track, manage, and enforce SLA commitments.
- Recommend and implement improvements to enhance application reliability and user experience.
- Deliver regular status reports, incident summaries, and system health updates to leadership.
- Maintain documentation of processes, runbooks, and incident workflows.
- Mentor and guide the application support team, promoting best practices and accountability.
Technical Expertise:
- Strong understanding of modern application architectures (microservices, APIs, cloud-based platforms).
- Previous experience in CMS system like CORTEX would be a plus.
- Ability to investigate complex application issues with multiple teams to find root cause of the issues.
- Hands-on experience with monitoring, logging, and incident management tools
- Working knowledge of databases, integration protocols and application security principles.
Qualifications & Experience:
- Bachelor's degree in Computer Science, Information Technology, or related field.
- 8+ years
of experience in IT application support or production operations, preferably in fintech or high-volume fintech environments. Experience in Telecom Application operation would also be of great value. - Proven experience in vendor management, SLA tracking, and stakeholder communication.
- Strong problem-solving, decision-making, and leadership skills.
- Excellent interpersonal and communication abilities across technical and business stakeholders.
SAP Technical Analyst
Posted today
Job Viewed
Job Description
As an SAP Technical Analyst (ABAP Developer), you'll be responsible for analyzing, designing, developing and implementing technical solutions in the SAP environment as well as provide support and enhancements to existing applications. This role demands a strong understanding of all areas of ABAP programming language SDLC principles. Effective communication skills to liaise with functional and technical team is desirable.
Jobs and Responsibilities:
- Requires 7-10 years professional SAP product application development and implementation experience
- Assume primary responsibility for solving customers technical issues by providing technical expertise, project planning, guidance and instruction on SAP solutions and business processes.
- Support customers with the development activities including data conversion, Fiori, UI5, OData, Portal, Classic and Object-Oriented ABAP, interfaces development, reports development, forms development, enhancements and custom transaction developments, AAE workflows, ALE, EDI, IDocs, etc.
- Should have high degree of knowledge / understanding of SAP technologies, business processes and solutions, keeping current with latest SAP release levels and industry issues.
- Prepare training materials and instruct technical knowledge transfer classes as needed.
- Coaches/mentor customers.
- Experience in Reporting and experience in ABAP developments, Conversions, Interfaces, BDC, BAPI and BADI's & SAP Fiori Development & developing and customizing Fiori apps, UI5, OData, Portal applications is essential.
- Experience in treasury functions such as cash position monitoring, liquidity forecasting, and financial risk analysis is desirable.
SAP Technical Analyst
Posted today
Job Viewed
Job Description
As an SAP Technical Analyst (ABAP Developer), you'll be responsible for analyzing, designing, developing and implementing technical solutions in the SAP environment as well as provide support and enhancements to existing applications. This role demands a strong understanding of all areas of ABAP programming language and Aramco S-SDLC principles. Effective communication skills to liaise with functional and technical team is desirable.
Jobs and Responsibilities:
- Requires 7–10 years professional SAP product application development and implementation experience
- Assume primary responsibility for solving customers' technical issues by providing technical expertise, project planning, guidance and instruction on SAP solutions and business processes
- Support customers with the development activities including data conversion, Fiori, UI5, OData, Portal, Classic and Object-Oriented ABAP, interfaces development, reports development, forms development, enhancements and custom transaction developments, AAE workflows, ALE, EDI, IDocs, etc.
- Should have high degree of knowledge / understanding of SAP technologies, business processes and solutions, keeping current with latest SAP release levels and industry issues
- Prepare training materials and instruct technical knowledge transfer classes as needed
- Coaches/mentor customers
- Experience in Reporting and experience in ABAP developments, Conversions, Interfaces, BDC, BAPI and BADI's & SAP Fiori Development & developing and customizing Fiori apps, UI5, OData, Portal applications is essential
- Experience in treasury functions such as cash position monitoring, liquidity forecasting, and financial risk analysis is desirable
Job Type: Full-time
Trade Finance Technical Analyst
Posted today
Job Viewed
Job Description
Role: Trade Finance Technical Analyst
Location: Saudi Arabia, KSA
Job Description:
- Serve as the subject matter expert (SME) for Trade Finance systems and processes.
- Gather, analyse, and document business requirements for enhancements and regulatory changes.
- Collaborate with vendors, business, and IT teams to deliver solutions through Java enhancements, integrations, and customizations.
- Provide functional and technical support for Trade Finance applications.
- Conduct impact analysis, feasibility studies, and solution design, including database (DB) interactions, integration touchpoints, and application performance considerations.
Relevant Experience: 10+ years
Education: Bachelor’s Degree in Computer Science, Information Technology, Finance, or related field.
Areas of Expertise: Letters of Credit, Bank Guarantees, Documentary Collections, Open Account, Supply Chain Finance, Bills Discounting, and Forfaiting. Skilled in working with trade finance applications, SQL, data analysis, and system integration techniques.
#J-18808-LjbffrKearney, KNet-Technical Analyst
Posted today
Job Viewed
Job Description
Full-time Middle East & Africa Dubai, Riyadh
Job DescriptionAbout the job
As a Technical Analyst for our Dubai office, you will support employees in utilizing the firm's standard technology to deliver immediate impact and a growing advantage for our clients.
Reporting directly to the KNET MEA Regional Manager in Dubai, you will have the opportunity to showcase your skills and make a meaningful impact as a true Kearney Original.
Key responsibilities- Maintenance
- Repair hardware and software issues
- Install and support standard software
- Set up and configure PCs
- Back up Kearney laptops
- Serve as KnowledgeNet representative and technical contact for office and remote staff
- Orient new users
- Manage PC-related equipment orders, approvals, and asset tracking in TrackIT
- Review and process invoices related to IT equipment and services
- Ensure accurate processing of asset replacements, disposals, and returns
- Implement local asset disposal policies
- Coordinate with HR and Finance on employee terminations and transfers
- Maintain security and data integrity
- Manage spares and peripherals inventory
- Non-Employees/Contractors
- Manage IT assets and network access for non-employee staff with appropriate confidentiality agreements
- Additional tasks
- Install non-standard hardware and software
- Plan and execute office refurbishments and relocations
- Troubleshoot electronic whiteboards
We seek proactive, positive, and flexible individuals who are confident in making connections—between facts, strategies, tools, and people. You should have:
- A university degree or equivalent in a related field
- At least 3 years’ experience in a professional or corporate environment, preferably with international exposure
- Excellent verbal and written communication skills in English and Arabic
- Strong organizational skills
- Ability to work collaboratively in a global team
- Proactivity in a fast-paced environment
- Knowledge of Windows 10, 11, Windows Server 2008/2012, Microsoft Office 2013/2016/365, including MS Exchange and Outlook
- Familiarity with hardware from Lenovo and Apple, and standard software
- Proven problem-solving skills
- Basic networking knowledge (routers, switches, TCP/IP, FTP,
Join us to make a difference. We offer a competitive package, including:
- Retirement and pension contributions
- Comprehensive medical insurance for you and your family
- Learning and development opportunities
- Personalized career growth options
Apply now by submitting your cover letter and CV (.doc or .pdf) via our website.
Equal opportunity statementKearney is committed to diversity and inclusion. We provide equal employment opportunities regardless of gender, race, ethnicity, religion, age, disability, or other protected characteristics. We encourage everyone to apply, including those from underrepresented groups.
#J-18808-LjbffrBe The First To Know
About the latest Technical analyst Jobs in Saudi Arabia !
Technical Business Analyst
Posted today
Job Viewed
Job Description
Octopus by RTG is hiring for a partner organization in KSA a Technical Business Analyst for a 1 year contract.
We're seeking a motivated and detail-oriented Technical Business Analyst with experience working across internal core applications such as CMS (Content Management Systems), ERP (Enterprise Resource Planning), and Data Projects. The ideal candidate will serve as the bridge between business stakeholders and technical teams, ensuring that technology solutions meet business needs, enhance operational efficiency, and support data-driven decision-making.
Key Activities
Requirements Gathering:
Collaborate with business stakeholders to gather, define, and validate business requirements for enhancements, integrations, or new functionalities across multiple enterprise systems.
Analyze current business processes, workflows, and system capabilities to identify gaps, inefficiencies, and improvement opportunities.
Translate business needs into clear, detailed functional specifications, user stories, and acceptance criteria for technical teams.
Solution Design Support:
Work closely with Solution Architects, Developers, and QA teams to design solutions that align with business objectives while maintaining system integrity and scalability.
Contribute to the evaluation and selection of enterprise applications or third-party vendors where necessary.
Assist in prototyping, workflow simulations, and feasibility assessments to validate proposed solutions.
Stakeholder Engagement and Communication:
- Act as a trusted advisor and key liaison between business units, IT teams, vendors, and third-party service providers.
- Provide regular project status updates, risks, dependencies, and mitigation plans to stakeholders and management.
- Facilitate workshops, demos, and walkthroughs to ensure alignment and understanding among technical and business teams.
Skills required
- Strong understanding of CMS, ERP systems, and enterprise data management.
- Excellent analytical, problem-solving, and documentation skills.
- Proficiency in requirements gathering, business process mapping, and system analysis.
- Experience with project management tools and Agile/Scrum methodologies.
- Ability to manage multiple priorities and stakeholders in a fast-paced environment.
- Strong communication skills (verbal, written, and presentation).
Typical Education and Work Experience required
- Bachelor's degree in Information Systems, Computer Science, Business Administration, or a related field.
- 4+ years of experience as a Technical Business Analyst working with CMS, ERP, and/or enterprise data systems.
- Knowledge of SQL, basic data modeling concepts, and reporting tools is advantageous.
- Previous experience in financial services, insurance, or regulated industries is highly desirable.
- Certifications such as CBAP, Agile BA, or similar are considered an advantage.
Technical Support
Posted today
Job Viewed
Job Description
OPSWAT , a global leader in IT, OT , and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.
The Position
OPSWAT is looking for an energetic and client-oriented Associate Technical Support Engineerto join our Customer Success Support team in a junior role. You will be responsible foroverseeing the installation and maintenance of OPSWAT products. Yourduties will include optimizing software application performance, installing updates, and performing debugging procedures. You willmanage customer issues with OPSWAT’s applications to ensurethey are resolved quickly and satisfactorily.
What You Will Be Doing
- The Associate Support Engineer needs a working understanding of multiple IT domains and have the ability to grow and strengthen their knowledge in these areas.
- Manage and resolve customer issues with OPSWAT Products and gain an understanding of how OPSWAT products integrate into a client’s architecture.
- Participates in testing and installing new software releases and application system upgrades.
- Review queues of open tickets and ensure each ticket is being handled appropriately.
- Works with internal and external infrastructure teams and vendors to resolve hardware and software issues, including escalations.
- Work with application developers and the internal infrastructure team to troubleshoot applications.
- Participate in engineering and configuring technical solutions for applications, systems implementations, and upgrades.
- Provide phone support and chat support as required.
- Continuously improve technical knowledge of OPSWAT products.
- Coordinate with engineering and QA teams to administer code migrations in production.
- This is a position where you need a little knowledge to begin with, and we are going to mature you into a well-rounded IT engineer.
What We Need from You
- Bachelor’s degree in CS, MIS, or equivalent discipline.
- 1 - 2 years of technical support experience
- Experience in Linux (Ubuntu and CentOS), Windows, and MAC
- Experience with some network and virtualization.
It Would Be Nice If You Had
- Experience with Cybersecurity products
OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.
Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.
Related jobsJunior Technical Support Engineer (fresh graduate)
Technical Support
Israel
Professional Service Consultant (Delivery Engineer)
#J-18808-Ljbffrtechnical support
Posted today
Job Viewed
Job Description
نصائح: قدم ملخصًا للوظيفة وكيف يبدو النجاح في منصبك، وكيف تتناسب هذه الوظيفة مع المنظمة بشكل عام.
< ا ؤوليات
ن محددًا عند وصف كل مسؤولية من المسؤوليات. استخدم لغة محايدة الجنس وشاملة للجميع.)
مثال: تحديد متطلبات المستخدم للنظم في الإنتاج وتط ها، لضم أقصى قدر من قابلية الاستخدام
المؤهلات r> /p>
>
( المؤهلات التي قد ترغب في تضمينها هي المهارات أو التعليم أو الخبرة أو الشهادات.)
علوم حاسوب
مثال: مهارات تواصل لفظية ومكتوب متازة