318 Technical Analyst jobs in Saudi Arabia

ASMO is a groundbreaking joint venture between DHL and Aramco. Inheriting DHL’s logistics excellence and Aramco’s extensive supply chain ecosystem, we are here to set a new benchmark and redefine the procurement and supply chain landscape, enabling growth.

ASMO aims to be operational in 2025 and provide reliable end-to-end integrated procurement and supply chain services for companies across the industrial, energy, chemical, and petrochemical sectors. Our focus customers in the short term will be Saudi Aramco and its Affiliates. In the long term, all the industrial sectors within Saudi Arabia aim to reach the MENA region.

Objective:

The Commodity Technical Analyst’s primary responsibility is to assess suppliers based on technical specifications and quality requirements. The role holder will play a crucial role in ensuring supplier performance improvements and supply chain efficiency within his/her designated commodity categories.

General Responsibilities:

• Evaluate suppliers' technical capabilities and performance based on technical specifications and quality standards.
• Maintain in-depth knowledge of the technical aspects related to your designated commodity categories, including industry standards, materials, and manufacturing processes.
• Collaborate with suppliers to identify areas for performance improvement and work toward enhancing supplier capabilities.
• Identify opportunities to enhance supply chain efficiency within your commodity categories and work with suppliers to implement improvements.
• Coordinate with category teams to implement cross-category initiatives and projects that leverage technical expertise for better procurement outcomes.
• Utilize data and technical insights to support procurement decisions and supplier evaluations.
• Maintain accurate records and documentation of supplier assessments, technical specifications, and quality standards.
• Ensure that supplier assessments and procurement processes adhere to legal and regulatory requirements.
• Recommend training and development interventions for team members to build their capabilities.
• Contribute to the identification of opportunities for the continuous improvement of systems, processes and practices to increase productivity and operational efficiency.
• Implement all relevant Department’s policies, processes, procedures and instructions so that work is carried out in a controlled and consistent manner.
• Contribute to the preparation of timely and accurate reports to meet departmental requirements, policies and standards.

Qualification:

• Bachelor’s degree in Engineering, or equivalent from a recognized and accredited university is required.
• 5 years’ experience in the same Field.

Full-time Middle East & Africa Dubai, Riyadh

About the job

As a Technical Analyst for our Dubai office, you will support employees in utilizing the firm's standard technology to deliver immediate impact and a growing advantage for our clients.

Reporting directly to the KNET MEA Regional Manager in Dubai, you will have the opportunity to showcase your skills and make a meaningful impact as a true Kearney Original.

1. Maintenance
   • Repair hardware and software issues
   • Install and support standard software
   • Set up and configure PCs
   • Back up Kearney laptops
   • Serve as KnowledgeNet representative and technical contact for office and remote staff
   • Orient new users
   • Manage PC-related equipment orders, approvals, and asset tracking in TrackIT
   • Review and process invoices related to IT equipment and services
   • Ensure accurate processing of asset replacements, disposals, and returns
   • Implement local asset disposal policies
   • Coordinate with HR and Finance on employee terminations and transfers
   • Maintain security and data integrity
   • Manage spares and peripherals inventory
2. Non-Employees/Contractors
   • Manage IT assets and network access for non-employee staff with appropriate confidentiality agreements
3. Additional tasks
   • Install non-standard hardware and software
   • Plan and execute office refurbishments and relocations
   • Troubleshoot electronic whiteboards

We seek proactive, positive, and flexible individuals who are confident in making connections—between facts, strategies, tools, and people. You should have:

• A university degree or equivalent in a related field
• At least 3 years’ experience in a professional or corporate environment, preferably with international exposure
• Excellent verbal and written communication skills in English and Arabic
• Strong organizational skills
• Ability to work collaboratively in a global team
• Proactivity in a fast-paced environment
• Knowledge of Windows 10, 11, Windows Server 2008/2012, Microsoft Office 2013/2016/365, including MS Exchange and Outlook
• Familiarity with hardware from Lenovo and Apple, and standard software
• Proven problem-solving skills
• Basic networking knowledge (routers, switches, TCP/IP, FTP, HTTP, HTTPS)

Join us to make a difference. We offer a competitive package, including:

• Retirement and pension contributions
• Comprehensive medical insurance for you and your family
• Learning and development opportunities
• Personalized career growth options

Apply now by submitting your cover letter and CV (.doc or .pdf) via our website.

Kearney is committed to diversity and inclusion. We provide equal employment opportunities regardless of gender, race, ethnicity, religion, age, disability, or other protected characteristics. We encourage everyone to apply, including those from underrepresented groups.

Full-time Middle East & Africa Dubai, Riyadh

About the job

As a Technical Analyst for our Dubai office, you will support employees in utilizing the firm's standard technology to deliver immediate impact and a growing advantage for our clients.

Reporting directly to the KNET MEA Regional Manager in Dubai, you will have the opportunity to showcase your skills and make a meaningful impact as a true Kearney Original.

1. Maintenance
   • Repair hardware and software issues
   • Install and support standard software
   • Set up and configure PCs
   • Back up Kearney laptops
   • Serve as KnowledgeNet representative and technical contact for office and remote staff
   • Orient new users
   • Manage PC-related equipment orders, approvals, and asset tracking in TrackIT
   • Review and process invoices related to IT equipment and services
   • Ensure accurate processing of asset replacements, disposals, and returns
   • Implement local asset disposal policies
   • Coordinate with HR and Finance on employee terminations and transfers
   • Maintain security and data integrity
   • Manage spares and peripherals inventory
2. Non-Employees/Contractors
   • Manage IT assets and network access for non-employee staff with appropriate confidentiality agreements
3. Additional tasks
   • Install non-standard hardware and software
   • Plan and execute office refurbishments and relocations
   • Troubleshoot electronic whiteboards

We seek proactive, positive, and flexible individuals who are confident in making connections—between facts, strategies, tools, and people. You should have:

• A university degree or equivalent in a related field
• At least 3 years’ experience in a professional or corporate environment, preferably with international exposure
• Excellent verbal and written communication skills in English and Arabic
• Strong organizational skills
• Ability to work collaboratively in a global team
• Proactivity in a fast-paced environment
• Knowledge of Windows 10, 11, Windows Server 2008/2012, Microsoft Office 2013/2016/365, including MS Exchange and Outlook
• Familiarity with hardware from Lenovo and Apple, and standard software
• Proven problem-solving skills
• Basic networking knowledge (routers, switches, TCP/IP, FTP,

Join us to make a difference. We offer a competitive package, including:

• Retirement and pension contributions
• Comprehensive medical insurance for you and your family
• Learning and development opportunities
• Personalized career growth options

Apply now by submitting your cover letter and CV (.doc or .pdf) via our website.

Kearney is committed to diversity and inclusion. We provide equal employment opportunities regardless of gender, race, ethnicity, religion, age, disability, or other protected characteristics. We encourage everyone to apply, including those from underrepresented groups.

You will work with minimal supervision, following established guidelines and procedures to prepare complex and specialized artefacts in emerging areas of the digital economy. You will support research-based content development for technical publications, using qualitative and quantitative analysis, including surveys, to promote the company’s initiatives.

You will manage the editorial process, ensuring high publication standards, and coordinate peer reviews to validate content accuracy and relevance. You will also contribute to digital economy mega projects by providing technical assistance to stakeholders, including service providers, to produce high-quality technical publications.

Responsibilities

• Provide analytical assistance to design technical publications, policies, processes, and procedures.
• Follow relevant policies and standard operating procedures to ensure work is controlled and consistent.
• Support problem-solving and provide guidance to ensure efficient technical publications-related work, escalating complex issues when necessary.
• Conduct research and data analysis to support the Digital Economy business plan and identify emerging high-impact focus areas.
• Contribute to preparing and monitoring the annual operational plan for Technical Publications, providing analytical support for implementation.
• Conduct research and integrate findings into the company’s initiatives to produce credible, evidence-based publications in emerging digital economy areas (e.g., AI, blockchain, fintech, inclusion, ICT sustainability).
• Prepare content for technical publications (frameworks, toolkits, white papers, scientific papers, presentations, etc.) using qualitative and quantitative techniques.
• Provide technical assistance for editing, proofreading, formatting, and quality assurance to maintain high publication standards.
• Coordinate peer reviews and engage with subject matter experts to ensure content validity and quality.
• Manage layout, design, and dissemination of publications across digital and traditional platforms and track publication impact metrics.
• Develop impact reports and facilitate access to published content through coordination with the Data & Knowledge Management function.

• Seniority level Entry level

• Employment type Full-time

• Job function Research, Project Management, and Business Development
• Industries International Affairs

Referrals increase your chances of interviewing at Confidential Jobs by 2x

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

AI-Powered Cyberattacks: How to Detect, Prevent & Defend Against Intelligent Threats

OPSWAT , a global leader in IT, OT , and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.

The Position

This position is at our front lines, actively coordinating between engineering, sales, and our customers. You will assist in supporting our catalog of cybersecurity products from troubleshooting issues for clients who have deployed our products to innovating exciting ways to help us always improve our products. Every day will have interesting new problems to solve across our entire technology stack - from hardware and software applications to managing client cases as the go-to expert. You should be excited to learn, teach, and collaborate! The goal is to ensure the smooth operations of a variety of channels aiming for maximum efficiency.

What You Will Be Doing

• Provides software application & technical support to clients for our product catalog.
• Consulting with the software development team, internal users, and clients to improve application performance.
• Documenting new processes and improving existing processes as they come up.
• Communicate with internal team and supporting teams as necessary.
• Provides SME Tier 1-2 support on OPSWAT catalog as they exist in client environments.
• Provides occasional presales and professional service/technical support as needed.
• Maintains case data in Salesforce and Jira.
• Reports bugs and flaws to the development team as discovered/encountered.
• Willing to provide and teach knowledge they have to their team. Willing to learn and grow with knowledge they may lack.

What We Need From You

• 3 to 5 years of experience (remotely and hands on) in overall troubleshooting of application and environment support including complex client environments.
• Understanding of networking and systems including OSI model, Purdue Model, RADIUS, Active Directory, Office 365, authentication protocols.
• Experience installing, configuring, troubleshooting, maintaining, and advising using GUI and CLI for Linux.
• Ability to multitask and react well under pressure in a constantly changing, fast-paced environment.
• Identifies and resolves problems in a timely manner.
• Strong analytical, organizational, customer service, and written/verbal communication skills with not only your immediate group, but with other internal and customer facing groups.

It Would Be Nice If You Had

• Experience installing, configuring, troubleshooting, maintaining, and advising using GUI and CLI for MacOS, Windows Server, Virtualization (VMWare, Hyper-V, Docker, other), Databases (Postgres, SQL, MySQL, other), Email Systems (Exchange, G Suite, other), Cloud (AWS, Azure, Google Cloud, other), Encryption methods (SSL, TLS, Bitlocker, other) Experience at a tier 2/3 support level.
• Experience with business or homegrown application support including utilizing and understanding API's (REST, other).
• Experience with cybersecurity tools and software.
• Experience imaging, configuring, troubleshooting, maintaining, and advising using GUI and CLI for firewalls, routers, switches, hubs, load balancers, servers, desktops, and SAN/NAS. Operation Technology (OT) experience is a plus.

OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.

Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.

Create a Job Alert

Interested in building your career at OPSWAT? Get future opportunities sent straight to your email.

Accepted file types: pdf, doc, docx, txt, rtf

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

LinkedIn Profile

How did you hear about OPSWAT? * Select.

If you were referred by an OPSWAT team member, please enter their name.

Are you authorized to work for any employer in the US? * Select.

Will you now, or in the future, require sponsorship for employment visa status (i.e., H1B)? * Select.

This position is onsite (Monday - Friday) in our Tampa office and doesn't offer hybrid or remote work. Are you able to be in office? * Select.

Are you comfortable working a 10 am to 7 pm shift? * Select.

Address

City *

State *

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in OPSWAT’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select.

Form CC-305

Page 1 of 1

OMB Control Number 1250-0005

Expires 04/30/2026

Voluntary Self-Identification of Disability Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at .

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

• Alcohol or other substance use disorder (not currently using drugs illegally)
• Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
• Blind or low vision
• Cancer (past or present)
• Cardiovascular or heart disease
• Celiac disease
• Cerebral palsy
• Deaf or serious difficulty hearing
• Diabetes
• Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
• Epilepsy or other seizure disorder
• Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
• Intellectual or developmental disability
• Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
• Missing limbs or partially missing limbs
• Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
• Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
• Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
• Partial or complete paralysis (any cause)
• Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
• Short stature (dwarfism)
• Traumatic brain injury

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Cybersecurity Content Writer

Junior Technical Support Engineer (fresh graduate)

OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years, our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions worldwide, solidifying our role in protecting critical infrastructure and securing our way of life.

This role involves active coordination between engineering, sales, and customers. You will support our cybersecurity product catalog by troubleshooting client issues and innovating to improve our products. Daily tasks include solving diverse problems across our technology stack—from hardware and software to client case management—requiring a proactive, collaborative, and eager-to-learn attitude. The goal is to ensure smooth operations across various channels for maximum efficiency.

1. Providing software application and technical support to clients.
2. Collaborating with development teams, internal users, and clients to enhance application performance.
3. Documenting and improving processes as needed.
4. Communicating effectively with internal and supporting teams.
5. Offering Tier 1-2 support for OPSWAT products in client environments.
6. Occasionally assisting with presales, professional services, and technical support.
7. Maintaining case data in Salesforce and Jira.
8. Reporting bugs and issues to the development team.
9. Sharing knowledge with team members and continuously learning new skills.

• 3 to 5 years of hands-on troubleshooting experience in application and environment support, including complex client setups.
• Knowledge of networking and systems, including OSI model, Purdue Model, RADIUS, Active Directory, Office 365, and authentication protocols.
• Experience with installing, configuring, troubleshooting, and maintaining Linux systems via GUI and CLI.
• Ability to multitask and perform well under pressure in a dynamic environment.
• Strong problem-solving, organizational, customer service, and communication skills.

• Experience with MacOS, Windows Server, virtualization technologies, databases, email systems, cloud platforms, and encryption methods.
• Support experience at Tier 2 or 3 levels.
• Experience supporting business or custom applications, including API usage.
• Knowledge of cybersecurity tools and software.
• Experience with imaging, configuring, troubleshooting, and maintaining network devices and OT equipment.

At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking a Technical Support Lead to join one of our clients ' teams. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you.

Responsibilities :

Deep Troubleshooting & Debugging

Diagnose hardware issues involving Bluetooth, GPS, sensors, and firmware / software using diagnostic APIs and tools

Reproduce, isolate, and resolve complex issues such as multi-device confusion, virtual fence behavior, and intermittent connectivity

End-to-End Ticket Ownership

Manage support tickets from first report through confirmed resolution

Provide accurate root cause analysis and timely follow-up

Translate technical findings into clear, actionable guidance for customers and Tier 1 support

Documentation & Process Design

Create and continuously refine SOPs, runbooks, quick-start guides, and troubleshooting documentation

Maintain a structured, searchable, and up-to-date knowledge base

Communication & Collaboration

Act as the primary technical point of contact for escalated issues

Work directly with third-party engineering teams to expedite fixes with clear context and ownership

Quality Metrics & Continuous Improvement

Monitor support KPIs such as CSAT, First-Contact Resolution, and SLA compliance

Lead post-mortems on critical or escalated issues and implement preventive improvements

5+ years of hands-on experience in technical support or field engineering for IoT or hybrid hardware / software systems

Strong skills in debugging Bluetooth , GPS , firmware , and API-based integrations

Advanced user of support tools like Zendesk and documentation platforms

Excellent written and verbal communication skills; able to explain complex topics clearly and concisely

Highly organized, process-oriented, and self-motivated; continuously improves workflows based on real-world feedback

Comfortable working across multiple time zones and taking full ownership of technical issue resolution

Additional Information :

The team provides hands-on support from 09 : 00–21 : 00 EST

Should be flexible for urgent escalations and cross-time zone handovers

Jeddah, Saudi Arabia | Posted on 05/12/2025

• Industry: Information Technology & Services
• State/Province: -

We Reimagine Everything.

We are a multinational technology consulting firm. We help companies and corporations scale their operations, achieve technology innovation, elevate their brand, and transform their business models.

We challenge the status quo, flip the script, and blur all the lines to create customized end-to-end tech solutions, from software to hardware. Our team of over 500 engineers worldwide shares a common goal: to leverage technology, creative thinking, and industry-specific expertise to help our customers become and remain high performers in their industries. We handle everything from A to Z.

Our expert engineers have contributed to 8 US patents, developed award-winning tech solutions, and served over 80 million users for more than 100 clients globally, including top US Fortune 500 companies.

We are seeking a detail-oriented and customer-focused Technical Support Specialist to provide real-time technical assistance and support to our live merchants. You will serve as the primary point of contact for merchants encountering technical issues, ensuring smooth operation of services and maintaining high customer satisfaction.

The responsibilities include:

• Providing timely and professional technical support to live merchants via phone, email, and chat.
• Troubleshooting issues related to payment processing, APIs, integration, and platform functionality.
• Guiding merchants through setup, configuration, and usage of the system.
• Monitoring system alerts and logs to proactively detect and resolve issues affecting merchants.
• Escalating complex issues to higher-level technical teams as needed and following up to ensure resolution.
• Documenting issues, resolutions, and procedures clearly and organized.
• Working closely with internal teams (engineering, product, sales) to provide feedback and suggest improvements based on merchant experiences.
• Staying updated on system changes, product updates, and new features to assist users effectively.

• Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience).
• 3+ years of experience in technical support, ideally in fintech, e-commerce, or payment systems.
• Excellent communication and problem-solving skills.
• Experience supporting B2B merchant clients or SaaS platforms.
• Knowledge of payment gateways, merchant onboarding, or financial technology solutions.