187 Systems Support Engineer jobs in Saudi Arabia

Position Summary

The System Administration Engineer will be responsible for maintaining and managing IT infrastructure systems including Red Hat Enterprise Linux (RHEL) servers, Microsoft Windows servers, Active Directory, DNS, Group Policy Objects (GPO), and automation tools like Terraform and Ansible. The engineer will ensure the health, security, and performance of all systems, while collaborating with cross-functional teams to deploy, monitor, and troubleshoot infrastructure.

• System Administration & Infrastructure Management:
  • Administer and support RHEL and MS Windows Server environments, ensuring optimal performance, security, and availability.
  • Perform system installation, configuration, and upgrades for both RHEL and Windows servers.
  • Manage Active Directory (AD), DNS, and DHCP services, ensuring reliable and secure network operations.
  • Create and maintain Group Policy Objects (GPO) to manage security settings and system configurations.
• Automation & Configuration Management:
  • Develop and manage Infrastructure as Code (IaC) using Terraform for automating provisioning and deployment of cloud and on-premises infrastructure.
  • Automate system configurations, deployments, and patching tasks using Ansible, ensuring consistency and compliance across environments.
  • Create scripts to automate routine system administration tasks (shell scripting, PowerShell, etc.).
• Monitoring & Performance Tuning:
  • Continuously monitor system performance, security, and availability; proactively troubleshoot and resolve issues.
  • Implement performance tuning and optimization of server resources (CPU, memory, storage, and network).
  • Set up and manage monitoring tools to detect and alert system anomalies.
• Security Management:
  • Ensure compliance with internal security policies and external regulatory requirements.
  • Perform regular system updates, security patches, and vulnerability assessments.
  • Work with the security team to implement best practices for system hardening and securing servers.
• Disaster Recovery & Backup Management:
  • Ensure that backup and disaster recovery solutions are in place and tested regularly for both RHEL and Windows Server environments.
  • Create and implement disaster recovery plans to minimize downtime during critical events.
• Collaboration & Support:
  • Collaborate with DevOps, Cloud, and Network teams to ensure seamless integration of infrastructure services.
  • Provide on-call support during off-hours for urgent system outages or issues.
  • Assist development teams with troubleshooting and deploying applications on supported servers.
• Documentation & Reporting:
  • Maintain up-to-date system documentation, including server configurations, system setups, and standard operating procedures (SOPs).
  • Generate and present system performance, security, and compliance reports to management.

• Experience: 5 to 8 years of hands-on experience in system administration with a focus on RHEL and MS Windows Server environments.
• Technical Skills:
  • Strong experience with RHEL system administration, configuration, and troubleshooting.
  • Proficient in managing MS Windows Server environments (2008/2012/2016/2019).
  • In-depth knowledge of Active Directory , DNS , Group Policy Objects (GPO) , and DHCP management.
  • Familiarity with Terraform for Infrastructure as Code (IaC) and cloud provisioning.
  • Expertise in using Ansible for automation and configuration management.
  • Experience with Linux/Windows Shell scripting and automation via tools like PowerShell.
  • Strong understanding of networking protocols (TCP/IP, HTTP, HTTPS, DNS, etc.) and basic network troubleshooting.
  • Experience with system monitoring tools such as Zabbix or similar.

• Certification in Red Hat Certified Engineer (RHCE) or similar.
• Certification in Microsoft Certified Solutions Expert (MCSE) or equivalent.
• Experience with Oracle or other cloud platforms for server management and automation.
• Knowledge of containerization technologies such as Docker or Kubernetes .

• Strong problem-solving and analytical abilities.
• Excellent communication skills, both verbal and written.
• Ability to work independently and in a collaborative team environment.

Detail-oriented with a strong commitment to quality and process improvements

Overview

Our client is a holding company in Al Khobar, Saudi Arabia and is hiring for the position of System Administration Engineer.

Location: Alkhobar, Saudi Arabia
Years of experience: 3 years in the same role
Education: Bs. System / Computer Engineer
Competitive Salary
Notice period: Immediate joiners or maximum one month notice period.

• Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, cloud infrastructure, SaaS solutions, software, and hardware
• Perform server administration tasks, including user/group administration, security permissions, group policies, print services, research event log warnings and errors, and resource monitoring, ensuring system architecture components work together seamlessly
• Monitor data center health using pre-existing management tools and respond to hardware/software issues as they arise; help build, test, and maintain new servers as needed
• Perform routine/scheduled audits/health checks of the systems, including MS AD, Azure, Office 365, VMware, and backups
• Problem solving skills and ability to think algorithmically
• Maintain internal infrastructure requirements including, servers, storage, virtualization, disaster recovery, and security updates
• Install and upgrade computer components and software, manage virtual servers, and integrate automation processes
• Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades to IT infrastructure
• Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures
• Responsible for capacity, storage planning, and database performance

Location: Al Khobar, Saudi Arabia

Years of experience: 3 years in the same role

Education: Bs. System / Computer Engineer

Note: Immediate joiners or maximum one month notice period.

Our
Managed Services Department (I-CL Sector)
is looking for an experienced
Operating System Administration Engineer
to join our team onsite. This high-criticality role is central to ensuring the performance, availability, and security of our enterprise IT infrastructure.

Key Responsibilities

• Administer and optimize
  VMware vSphere, vCenter, ESXi
  environments.
• Manage
  Microsoft Windows Servers
  (AD, DNS, DHCP, GPO, File/Print Services).
• Handle
  Red Hat Enterprise Linux (RHEL)
  administration and optimization.
• Automate tasks with
  PowerShell, Bash, or Python
  , and leverage tools like
  Ansible, Puppet, Chef
  .
• Oversee
  monitoring, backups, recovery, and disaster recovery planning
  .
• Collaborate with application, cloud, network, and security teams to ensure seamless operations.

Key Requirements

• 6+ years
  in platform/OS administration.
• Strong hands-on skills in
  VMware, Windows Server, and RHEL
  .
• Expertise in
  Active Directory, DNS, DHCP, GPO
  , and system performance tuning.
• Experience in
  backup & disaster recovery planning
  .
• Bonus if you hold certifications like
  VMware VCP, Microsoft MCSA/MCSE, Red Hat RHCSA/RHCE
  .
• Familiarity with
  cloud platforms (OCI, AWS, Azure)
  is a plus.

Qiddiya Investment Company is seeking an enthusiastic and customer-focused Specialist - Help Desk to join our IT support team. The Help Desk Specialist will be the first point of contact for internal users seeking assistance with IT-related inquiries, problems, and issues. Your role will be crucial in ensuring that our employees receive timely and effective support, thereby enhancing the overall productivity of the organization.

• Provide first-level technical support for hardware, software, and network-related inquiries.
• Respond promptly to help desk tickets and phone calls, documenting all interactions in the ticketing system.
• Diagnose and troubleshoot issues related to desktops, laptops, printers, and peripheral devices.
• Assist users with application software and business software issues.
• Escalate complex issues to senior support staff as necessary while ensuring timely follow-ups.
• Maintain an organized, up-to-date knowledge base of common issues and solutions for staff reference.
• Support the onboarding and offboarding of employees by preparing IT equipment and ensuring proper access to systems.
• Conduct training sessions for users on new software and tools when applicable.
• Proactively identify areas for improvement in help desk processes and recommend enhancements.

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 1-2 years of experience in a help desk or technical support role.
• Strong troubleshooting skills and the ability to effectively communicate technical information to non-technical users.
• Familiarity with common operating systems (Windows, MacOS) and software applications.
• Excellent interpersonal and customer service skills.
• Ability to manage multiple tasks and work in a fast-paced environment.

Comprehensive benefits package

Abacus Technology is seeking a Help Desk Technicianto provide technical support for the U.S. military in the Kingdom of Saudi Arabia (KSA). This is a full-time OCONUS position.

• Serve as the first point of contact for customers seeking technical assistance over the phone or via email: interacts with (e.g., thoroughly interviews or questions) the end-users to identify a variety of issues related to desktops, laptops, printers, and servers, or network connectivity.
• Provide initial technical assistance and support for incoming queries and issues for configuring and troubleshooting Microsoft operating systems, approved software applications (both COTS and proprietary), VPNs, CAC logins, various peripherals, and PCs (HP/Dell), to include trouble shooting using remote desktop connections, if applicable.
• Create trouble tickets in the appropriate incident and request system (e.g., on the specified designated classified network) to include the pertinent detailed information necessary to accurately identify and resolve all incidents and requests within established service level agreements (SLAs).
• Maintain desktops; configure laptops; and, create and/or modify user accounts, grant SharePoint page access, and share drive file permissions.
• Monitor and resolve issues to completion using the ticketing tracking systems.
• Escalate all advanced issues to senior-level technicians, engineers, or SMEs.
• Follow-up and/or update the customer with status information, when applicable.
• Resolve and close trouble tickets.

2-3 years’ IT experience in a help desk or technical support role. Bachelor’s degree in a related field. Must hold a CompTIA Security+ CE (DoD 8570 IAT Level II) certification. Solid customer service skills, strong communication skills, and the ability to demonstrate professionalism on a consistent basis. In-depth knowledge of MS Windows OS, MS Office Professional, and browser configuration. 2-3 years supporting various software applications, and troubleshooting various makes and types of printers, and PC hardware. Familiarity with a trouble ticket system such as ServiceNow, ITSM Remedy or above, or a similar tracking tool. Basic knowledge of TCP/IP, WINS, and DNS. Experience with VTC setup and configuration is a plus. Must be able to communicate technical information in a non-technical manner to the customers, when applicable; and, when creating trouble tickets, must be able to translate non-technical information into more technical terms for SMEs. Must be a US Citizen with an active Secret clearance.

Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.

EOE/M/F/Vet/Disabled

Looking for a motivated and tech-savvy Help Desk Technician to join our team for a project-based role in Riyadh

Joining Date:

Immediately

Location: Riyadh

Key Responsibilities:

• Provide first level support to end-users
• Troubleshoot hardware, software, and network issues
• Respond to support tickets in a timely manner
• Escalate unresolved issues when necessary
• Assist in the Installation and configuration of IT systems

Required Qualifications:

• 1 – 2 years of relevant IT support / help desk experience
• Good understanding of basic networking and troubleshooting techniques
• Strong communication and problem-solving skills
• Ability to work under pressure in a project environment
• Great organizational & Time management

Education/ Certification:

• Bachelor’s degree in Engineering / IT / Computer Science / or any relative field

Qiddiya Investment Company is seeking an enthusiastic and customer-focused Specialist - Help Desk to join our IT support team. The Help Desk Specialist will be the first point of contact for internal users seeking assistance with IT-related inquiries, problems, and issues. Your role will be crucial in ensuring that our employees receive timely and effective support, thereby enhancing the overall productivity of the organization.

• Provide first-level technical support for hardware, software, and network-related inquiries
• Respond promptly to help desk tickets and phone calls, documenting all interactions in the ticketing system
• Diagnose and troubleshoot issues related to desktops, laptops, printers, and peripheral devices
• Assist users with application software and business software issues
• Escalate complex issues to senior support staff as necessary while ensuring timely follow-ups
• Maintain an organized, up-to-date knowledge base of common issues and solutions for staff reference
• Support the onboarding and offboarding of employees by preparing IT equipment and ensuring proper access to systems
• Conduct training sessions for users on new software and tools when applicable
• Proactively identify areas for improvement in help desk processes and recommend enhancements

• Bachelor's degree in Information Technology, Computer Science, or a related field
• 1-2 years of experience in a help desk or technical support role
• Strong troubleshooting skills and the ability to effectively communicate technical information to non-technical users
• Familiarity with common operating systems (Windows, macOS) and software applications
• Excellent interpersonal and customer service skills
• Ability to manage multiple tasks and work in a fast-paced environment

Comprehensive benefits package

• Entry level

• Full-time

• Other

• IT Services and IT Consulting

Get notified about new Help Desk Specialist jobs in Riyadh, Riyadh, Saudi Arabia.

Qiddiya Investment Company is seeking an enthusiastic and customer-focused Specialist - Help Desk to join our IT support team. The Help Desk Specialist will be the first point of contact for internal users seeking assistance with IT-related inquiries, problems, and issues. Your role will be crucial in ensuring that our employees receive timely and effective support, thereby enhancing the overall productivity of the organization.

• Provide first-level technical support for hardware, software, and network-related inquiries.
• Respond promptly to help desk tickets and phone calls, documenting all interactions in the ticketing system.
• Diagnose and troubleshoot issues related to desktops, laptops, printers, and peripheral devices.
• Assist users with application software and business software issues.
• Escalate complex issues to senior support staff as necessary while ensuring timely follow-ups.
• Maintain an organized, up-to-date knowledge base of common issues and solutions for staff reference.
• Support the onboarding and offboarding of employees by preparing IT equipment and ensuring proper access to systems.
• Conduct training sessions for users on new software and tools when applicable.
• Proactively identify areas for improvement in help desk processes and recommend enhancements.

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 1-2 years of experience in a help desk or technical support role.
• Strong troubleshooting skills and the ability to effectively communicate technical information to non-technical users.
• Familiarity with common operating systems (Windows, MacOS) and software applications.
• Excellent interpersonal and customer service skills.
• Ability to manage multiple tasks and work in a fast-paced environment.

Comprehensive benefits package

Qiddiya Investment Company is seeking an enthusiastic and customer-focused Specialist - Help Desk to join our IT support team. The Help Desk Specialist will be the first point of contact for internal users seeking assistance with IT-related inquiries, problems, and issues. Your role will be crucial in ensuring that our employees receive timely and effective support, thereby enhancing the overall productivity of the organization.

• Provide first-level technical support for hardware, software, and network-related inquiries.
• Respond promptly to help desk tickets and phone calls, documenting all interactions in the ticketing system.
• Diagnose and troubleshoot issues related to desktops, laptops, printers, and peripheral devices.
• Assist users with application software and business software issues.
• Escalate complex issues to senior support staff as necessary while ensuring timely follow-ups.
• Maintain an organized, up-to-date knowledge base of common issues and solutions for staff reference.
• Support the onboarding and offboarding of employees by preparing IT equipment and ensuring proper access to systems.
• Conduct training sessions for users on new software and tools when applicable.
• Proactively identify areas for improvement in help desk processes and recommend enhancements.

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 1-2 years of experience in a help desk or technical support role.
• Strong troubleshooting skills and the ability to effectively communicate technical information to non-technical users.
• Familiarity with common operating systems (Windows, MacOS) and software applications.
• Excellent interpersonal and customer service skills.
• Ability to manage multiple tasks and work in a fast-paced environment.

Comprehensive benefits package