114 Systems Support jobs in Saudi Arabia

We are seeking a proactive and detail-oriented IT Systems Support Analyst to join our team in Saudi Arabia, providing front-line technical assistance and ensuring smooth IT operations across the business. This role will be responsible for delivering on-site and remote support to end-users, managing incident resolutions, and maintaining system functionality to support day-to-day business needs. In addition, the position will contribute to system administration, documentation, and user guidance, while collaborating closely with regional teams to ensure consistent and reliable support across the Middle East.

Savills is a globally recognised real estate brand and offers the opportunity for growth and development. We are looking for a motivated and professional individual with an interest in benefiting from the support and experience the brand can offer.

Key Responsibilities

System Administration:

• User assistance and troubleshooting.
• User training/walkthroughs (if needed).
• User management (if needed).

IT Workflow:

• On-site/Remote workstation troubleshooting and assistance.
• End-to-end ownership of managed Incidents/Requests.
• Appropriate logging of actions carried out, keeping relevant parties always appraised of ticket status.
• Basic user administration – password resets, account unlocks.

Reporting and Documentation:

• Updating relevant trackers/sheets with any changes and/or updates carried out.
• Appropriate logging of incident resolution steps, outlining actions performed and their success or lack thereof.

System Reviews:

• Routine user reviews, security group reviews.
• Documentation updates (if needed).

Skills, Knowledge and Experience

Platforms & Tools:

• ServiceNow – IT Service Desk Management.
• Microsoft Active Directory – Managing User/Computer Objects and memberships.
• Excel – Formulas, VBA, Power Queries
• Lists/SharePoint – Document management, list tracker
• Power BI – Dataset design, report-builder
• Word/PowerPoint – Documentation, walkthroughs, etc.
• VS Code – HTML/CSS/JavaScript mini-projects, analyzing JSON and misc. data files, etc.

Soft Skills:

• Adaptability and quick-learning skills, to perceive in-depth the various operating procedures within different teams.
• Problem-solving skills to handle and resolve inquiries from multiple departments.
• Gentle approach and hospitality to new/existing users on any platform.
• Proficient language writing/composition skills, to aid with the various documentation tasks required, as well as maintaining clear/unambiguous official communications.
• Good verbal skills to relay/translate concepts and instructions concisely across to users.
• Comfort with remote-working requirements, and travel across the country to various sites as required.

We are seeking a proactive and detail-oriented IT Systems Support Analyst to join our team in Saudi Arabia, providing front-line technical assistance and ensuring smooth IT operations across the business. This role will be responsible for delivering on-site and remote support to end-users, managing incident resolutions, and maintaining system functionality to support day-to-day business needs. In addition, the position will contribute to system administration, documentation, and user guidance, while collaborating closely with regional teams to ensure consistent and reliable support across the Middle East.

Savills is a globally recognised real estate brand and offers the opportunity for growth and development. We are looking for a motivated and professional individual with an interest in benefiting from the support and experience the brand can offer.

*Key Responsibilities
System Administration *

• User assistance and troubleshooting.
• User training/walkthroughs (if needed).
• User management (if needed).

IT Workflow

• On-site/Remote workstation troubleshooting and assistance.
• End-to-end ownership of managed Incidents/Requests.
• Appropriate logging of actions carried out, keeping relevant parties always appraised of ticket status.
• Basic user administration – password resets, account unlocks.

Reporting And Documentation

• Updating relevant trackers/sheets with any changes and/or updates carried out.
• Appropriate logging of incident resolution steps, outlining actions performed and their success or lack thereof.

System Reviews

• Routine user reviews, security group reviews.
• Documentation updates (if needed).

Skills, Knowledge And Experience
Platforms & Tools:

• ServiceNow – IT Service Desk Management.
• Microsoft Active Directory – Managing User/Computer Objects and memberships.
• Excel – Formulas, VBA, Power Queries
• Lists/SharePoint – Document management, list tracker
• Power BI – Dataset design, report-builder
• Word/PowerPoint – Documentation, walkthroughs, etc.
• VS Code – HTML/CSS/JavaScript mini-projects, analyzing JSON and misc. data files, etc.

Soft Skills

• Adaptability and quick-learning skills, to perceive in-depth the various operating procedures within different teams.
• Problem-solving skills to handle and resolve inquiries from multiple departments.
• Gentle approach and hospitality to new/existing users on any platform.
• Proficient language writing/composition skills, to aid with the various documentation tasks required, as well as maintaining clear/unambiguous official communications.
• Good verbal skills to relay/translate concepts and instructions concisely across to users.
• Comfort with remote-working requirements, and travel across the country to various sites as required.

Over 42,000 people work for us in more than 700 offices all over the world. This breadth of global coverage, combined with specialist services and market insight, means we'll always have an expert who is local to you.

Position Title: System Administration, Report Development & Support Specialist

Location: Jubail, Saudi Arabia

Education: Diploma degree in Computer Science, Engineering, or related field or above

Experience: 1–5 years

Monthly Salary Package: 8,000 SAR

Qualifications:

• Strong educational background in computer science, engineering, or related field
• Solid technical knowledge and/or hands-on experience in software capabilities, reporting, and dashboard development
• Excellent client-facing, communication, and presentation skills
• Strong written and verbal communication skills
• Solid organizational skills with attention to detail and ability to multitask
• Proficient in Microsoft Office applications
• Ability to measure system performance using appropriate tools and techniques
• Ability to establish and maintain effective relationships with third-party vendors and stakeholders

Language Requirements: English

Responsibilities:

• Support system administration tasks and ensure smooth operation of IT systems
• Develop and maintain reports and dashboards for internal and external stakeholders
• Monitor system performance and provide recommendations for optimization
• Communicate effectively with clients and vendors regarding system issues and improvements
• Assist in documentation, training, and client support activities
• Coordinate with third-party vendors to ensure timely issue resolution
• Provide technical support and troubleshooting for software and system issues

Work Pattern: In person

Interview: Remote

In a world of possibilities, pursue one with endless opportunities. Imagine Next

When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next, right now. We've got what you're looking for.

Job Description:

Parsons is looking for an amazingly talented Manager / Subject Matter Expert (Technology & Systems Support Lead) to join our team The Technology & Systems Support Lead will play a critical role in overseeing and managing technology systems, ensuring seamless integration, and providing expert-level support for the Jeddah Central Development Project. This position requires a combination of technical expertise, leadership skills, and a deep understanding of project-specific technology needs. The ideal candidate will act as a Subject Matter Expert (SME) in technology and systems, driving innovation and ensuring operational excellence.

What You'll Be Doing:

• Oversee the implementation, maintenance, and optimization of technology systems and infrastructure for the project.
• Evaluate and recommend technology solutions to meet project requirements and enhance operational efficiency.
• Ensure the integration of cutting-edge technologies, including IoT, AI, and smart city solutions, into the project framework.
• Collaborate with vendors and contractors to ensure timely delivery and installation of technology systems.
• Provide expert-level support for all technology systems, ensuring minimal downtime and maximum reliability.
• Develop and implement system monitoring tools and processes to proactively identify and resolve issues.
• Lead the troubleshooting and resolution of complex technical problems, coordinating with internal teams and external partners as needed.
• Act as the primary point of contact for technology-related matters, liaising with project stakeholders, contractors, and government entities.
• Lead a team of IT professionals, providing guidance, mentorship, and performance management.
• Collaborate with cross-functional teams to align technology strategies with project goals and timelines.
• Develop and execute a comprehensive technology roadmap for the project, ensuring alignment with the overall vision of the Jeddah Central Development Project.
• Stay updated on emerging technologies and industry trends, incorporating innovative solutions into the project as appropriate.
• Manage the technology budget, ensuring cost-effective solutions without compromising quality.
• Ensure all technology systems comply with local regulations, international standards, and project-specific requirements.
• Implement robust cybersecurity measures to protect sensitive data and systems from potential threats.
• Conduct regular audits and assessments to ensure the integrity and security of all technology systems.

What Required Skills You'll Bring:

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (Master's degree preferred).

• Minimum of 15 years of experience in technology management, systems support, or a related role.

• Proven track record of managing large-scale technology implementations, preferably in urban development or infrastructure projects.

• Experience in smart city technologies, IoT, and AI integration is highly desirable.

• Strong technical expertise in IT systems, infrastructure, and emerging technologies.

• Excellent problem-solving and analytical skills.
• Leadership and team management capabilities.
• Effective communication and stakeholder management skills.
• Proficiency in project management tools and methodologies.

Certifications (Preferred):

• ITIL (Information Technology Infrastructure Library) Certification.
• PMP (Project Management Professional) Certification.
• Relevant cybersecurity certifications (e.g., CISSP, CISM).

Parsons equally employs representation at all job levels no matter the race, color, religion, sex (including pregnancy), national origin, age, disability or genetic information.

We truly invest and care about our employee's wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars Imagine next and join the Parsons quest—APPLY TODAY

Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to .

In a world of possibilities, pursue one with endless opportunities. Imagine Next

When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next, right now. We've got what you're looking for.

Job Description
Parsons is looking for an amazingly talented
Manager / Subject Matter Expert (Technology & Systems Support Lead)
to join our team The Technology & Systems Support Lead will play a critical role in overseeing and managing technology systems, ensuring seamless integration, and providing expert-level support for the Jeddah Central Development Project. This position requires a combination of technical expertise, leadership skills, and a deep understanding of project-specific technology needs. The ideal candidate will act as a Subject Matter Expert (SME) in technology and systems, driving innovation and ensuring operational excellence.

What You'll Be Doing

• Oversee the implementation, maintenance, and optimization of technology systems and infrastructure for the project.
• Evaluate and recommend technology solutions to meet project requirements and enhance operational efficiency.
• Ensure the integration of cutting-edge technologies, including IoT, AI, and smart city solutions, into the project framework.
• Collaborate with vendors and contractors to ensure timely delivery and installation of technology systems.
• Provide expert-level support for all technology systems, ensuring minimal downtime and maximum reliability.
• Develop and implement system monitoring tools and processes to proactively identify and resolve issues.
• Lead the troubleshooting and resolution of complex technical problems, coordinating with internal teams and external partners as needed.
• Act as the primary point of contact for technology-related matters, liaising with project stakeholders, contractors, and government entities.
• Lead a team of IT professionals, providing guidance, mentorship, and performance management.
• Collaborate with cross-functional teams to align technology strategies with project goals and timelines.
• Develop and execute a comprehensive technology roadmap for the project, ensuring alignment with the overall vision of the Jeddah Central Development Project.
• Stay updated on emerging technologies and industry trends, incorporating innovative solutions into the project as appropriate.
• Manage the technology budget, ensuring cost-effective solutions without compromising quality.
• Ensure all technology systems comply with local regulations, international standards, and project-specific requirements.
• Implement robust cybersecurity measures to protect sensitive data and systems from potential threats.
• Conduct regular audits and assessments to ensure the integrity and security of all technology systems.

What Required Skills You'll Bring

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (Master's degree preferred).
• Minimum of 15 years of experience in technology management, systems support, or a related role.
• Proven track record of managing large-scale technology implementations, preferably in urban development or infrastructure projects.
• Experience in smart city technologies, IoT, and AI integration is highly desirable.
• Strong technical expertise in IT systems, infrastructure, and emerging technologies.
• Excellent problem-solving and analytical skills.
• Leadership and team management capabilities.
• Effective communication and stakeholder management skills.
• Proficiency in project management tools and methodologies.

Certifications (Preferred)

• ITIL (Information Technology Infrastructure Library) Certification.
• PMP (Project Management Professional) Certification.
• Relevant cybersecurity certifications (e.g., CISSP, CISM).

Parsons equally employs representation at all job levels no matter the race, color, religion, sex (including pregnancy), national origin, age, disability or genetic information.

We truly invest and care about our employee's wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars Imagine next and join the Parsons quest—APPLY TODAY

Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to

Our
Managed Services Department (I-CL Sector)
is looking for an experienced
Operating System Administration Engineer
to join our team onsite. This high-criticality role is central to ensuring the performance, availability, and security of our enterprise IT infrastructure.

Key Responsibilities

• Administer and optimize
  VMware vSphere, vCenter, ESXi
  environments.
• Manage
  Microsoft Windows Servers
  (AD, DNS, DHCP, GPO, File/Print Services).
• Handle
  Red Hat Enterprise Linux (RHEL)
  administration and optimization.
• Automate tasks with
  PowerShell, Bash, or Python
  , and leverage tools like
  Ansible, Puppet, Chef
  .
• Oversee
  monitoring, backups, recovery, and disaster recovery planning
  .
• Collaborate with application, cloud, network, and security teams to ensure seamless operations.

Key Requirements

• 6+ years
  in platform/OS administration.
• Strong hands-on skills in
  VMware, Windows Server, and RHEL
  .
• Expertise in
  Active Directory, DNS, DHCP, GPO
  , and system performance tuning.
• Experience in
  backup & disaster recovery planning
  .
• Bonus if you hold certifications like
  VMware VCP, Microsoft MCSA/MCSE, Red Hat RHCSA/RHCE
  .
• Familiarity with
  cloud platforms (OCI, AWS, Azure)
  is a plus.

• Provide prompt resolution to customer inquiries by providing appropriate and accurate information
• Accurately document and update records in required systems
• Follow up in a timely manner to ensure customer satisfaction
• Understand all programs, systems, and procedures necessary to perform job effectively
• Where applicable, communicate with customers to attempt to bring resolution
• Communicate feedback and progress to management
• Maintain diplomacy and tact when dealing with upset or escalated calls
• Escalate customer complaints and/or calls through the appropriate channels to management
• Provide feedback to management concerning possible problems or areas of improvement
• Make recommendations to implement improved processes
• Perform other duties as assigned by management
  
  QUALIFICATIONS
  
  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required.
  
  EDUCATION and/or EXPERIENCE
• High School Diploma or General Educational Development (GED) certificate with equivalent relevant work experience desired.
• Knowledge and understanding of facility management environment
• Knowledge, understanding, and compliance with Service Request policies and procedures
• Previous customer service and/or call center experience is a must
• Bi-lingual (English and Arabic) is an advantage
• Knowledge in SAP is an advantage
  
  ATTRIBUTES
• Ability to maintain the highest level of confidentiality
• Proficient personal computer skills, including Microsoft Office
• Excellent interpersonal, written, and oral communication skills
• Ability to work in a team fostered environment
• Ability to work in a multi-tasked environment
• Ability to prioritize and organize work
• Ability to adapt to a flexible schedule.
  
  COMPUTER SKILLS
  
  Proficient with Microsoft Office

• Provide an excellent level of customer care & support to the user community.
• Resolve open helpdesk calls.
• Provide cover for incoming Helpdesk calls where necessary.
• Troubleshoot and resolve desktop user issues (hardware and software).
• Provide support and maintenance of hardware and software to desktop users.
• Troubleshoot and resolve printer and printing issues.
• Escalate unsolved issues to relevant people (3rd Line, IT Management or 3rd Party support).
• Basic Administration, Support, Development and Maintenance of the network infrastructure and its users.
• Provide clear feedback and communication to the user community at all times.
• Provide assistance/support to other members of IT Team as and when required.
• Provide proactive feedback to existing IT systems.
• Ensuring departmental procedures, policies and standards are followed and fully documented and kept up-to-date.
• Assist the IT ISS team maintain internal and external Service Level Agreements.
• Provide regular reports and feedback to the Helpdesk Manager and/or the IT ISS.
• Management team on outstanding IT requests workload and projects undertaken.
• Liaise with 3rd party support/suppliers.
• Providing support to other teams within the IT department.
• Work as a team player to increase the profile of the department.
• Other assorted tasks in the department as requested by the IT Services & Support Manager.

Qualifications, Certifications, and Experience requirements:

• Good standard of general education (BS Computer Sciences/BSCE/BSECE/) or equivalent.
• Good interpersonal skills (able to exercise tact, patience and understanding)
• Fluent in English language
• A minimum of 2 years work-related skil