91 Support Technician jobs in Saudi Arabia
IT Support Technician
Posted 12 days ago
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Job Description
About the Company
Flow aims to create a superior living environment that enhances the lives of our residents and communities by developing, acquiring, owning, and managing multifamily apartment buildings and the services and technology inside those buildings.
Fulfilling our mission will require an exceptional group of people whose collective output is greater than the sum of its individual parts. Our team members are energized by the opportunity to impact our residents’ lives in meaningful ways. They are bold and creatively ambitious, driven by relentlessly high standards, act with a sense of urgency and accountability, and always, above all, operate with integrity, loyalty, and trust.
About the Role- Flow Narjis is currently seeking an IT Support Technician. This position will be responsible for providing technical support, maintaining IT systems, and performing essential networking tasks, including performing network cable testing and terminating network connections. The ideal candidate will be a highly motivated individual with a strong foundation in IT and networking capable of working independently to ensure the consistent and reliable operation of IT systems across all locations.
- Provide tier 1 technical support for hardware, software, and network issues across four compounds, ensuring prompt resolution via remote and on-site assistance.
- Proficiency in Google Workspace (Docs, Sheets, Slides, Drive, Gmail, Meet) with the ability to troubleshoot basic issues and collaborate effectively.
- Troubleshoot and resolve issues with end-user devices (desktops, laptops, printers, and peripherals) and perform network maintenance tasks such as cable testing, certification, and termination.
- Assist in administering network infrastructure, ensuring optimal performance and uptime, while supporting the deployment, configuration, and updating of operating systems and software.
- Conduct regular system health checks, preventive maintenance, and hardware lifecycle management, ensuring all devices are compliant and up-to-date.
- Document troubleshooting steps, resolutions, and maintenance activities in a centralized ticketing system for effective tracking and knowledge sharing.
- Travel between four compounds, with two locations in close proximity and two approximately 30 minutes apart Collaborate with the IT department lead to prioritize tasks, assist with complex issues ,and escalate incidents when required, while ensuring compliance with company IT policies and security standards.
- In-depth knowledge of computer hardware, software, and operating systems (Windows, macOS, Linux).
- Proficient in networking fundamentals, including TCP/IP, DNS, DHCP, and LAN/WAN configurations.
- Hands-on experience with network cable testing, termination, and troubleshooting (e.g., Cat5e/Cat6 cabling).
- Skilled in using diagnostic tools and software to identify and resolve IT issues efficiently.
- Strong problem-solving abilities, with a proven track record of working independently and managing tasks with minimal supervision.
- Excellent communication skills, with the ability to interact effectively with end-users and document technical processes clearly.
- Proficient in English, both written and spoken.
- Advanced knowledge of Google Workspace (Docs, Sheets, Slides, etc.).
- High school diploma or equivalent (Bachelor in a related field would be preferable); an associate’s degree or certification in IT, networking, or a related field is preferred (e.g., CompTIA A+, Network+, or equivalent).
- 2-3 years of experience in IT support or networking.
- Valid driver’s license and reliable transportation to travel between compounds (two locations are 30 minutes apart).
- Physically able to handle tasks such as installing cables, lifting equipment, and working in confined spaces (e.g., for cabling).Ability to prioritize tasks and manage time effectively across multiple locations.
- Experience with network diagnostic tools (e.g., cable testers, ping, traceroute).Familiarity with basic IT security practices (e.g., password management, antivirus software).
- Certification in progress or completed (e.g., CompTIA A+, Network+, or Cisco CCNA).
- The role involves travel between four compounds, with two locations in close proximity and two approximately 30 minutes apart.
- Occasional after-hours or weekend work may be necessary to resolve urgent IT issues or carry out scheduled maintenance.
Why Join Flow?
Exciting growth opportunity: Be part of a fast-growing company shaping the future of residential living in the Middle East.
Competitive compensation & benefits.
A chance to make an impact: Help build a vibrant international community and redefine what it means to call Flow home.
If you have the energy, talent, and work ethic to thrive in this role, we want to hear from you! Apply now and be part of Flow’s success story!
#J-18808-LjbffrIT Support Technician
Posted 12 days ago
Job Viewed
Job Description
- Provide technical support and assistance to employees and customers who face technical problems.
- Identify the tools and supplies required to carry out the work of supporting employees and customers and solving the problems they face.
- Save data and information related to all technical support work and operations and work to classify and arrange them based on the approved practices.
- Preparing, submitting work reports and documents and archiving them.
Qualifications
-Diploma degree or equivalency.
-3 years experience in Technical Support. #J-18808-Ljbffr
IT Support Technician
Posted 12 days ago
Job Viewed
Job Description
Requisition #
IT-L3.1
Job title
Category
Information Technology
Contract type
Permanent (Employee)
Full Time
Description
Zutari: Co-creating an Engineered Impact:
At Zutari, we believe in co-creating engineering solutions that positively impact people’s lives. Our teams bring together diverse thinking to solve challenges that matter from infrastructure to sustainability. In Saudi Arabia, we are building a local presence that contributes to Vision 2030 and supports national talent development.
About the Role:
We are seeking a IT Support Technician to provide high-quality technical assistance and user support across Zutari’s Saudi operations. This individual will be the first line of technical support, assisting users with hardware, software, and networking issues – both remotely and onsite.
As the ‘eyes and ears’ of the IT function on the ground, this role plays a key part in delivering exceptional service, maintaining uptime, and ensuring a seamless user experience. The role will report to the regional IT team and collaborate closely with local and international stakeholders.
Responsibilities:
- Act as the first point of contact for IT-related issues and service requests.
- Deliver day-to-day IT operations support, including user device setups, system installations, and network support.
- Investigate and resolve hardware, software, and connectivity issues.
- Act as a team escalation point, handling more complex issues and escalating when needed.
- Provide on-site support during IT rollouts, updates, or infrastructure changes.
- Maintain and improve stakeholder communication, ensuring user satisfaction and timely resolution.
- Manage service tickets using a Call Management System, ensuring accurate documentation.
- Maintain IT inventory and assist in procurement as needed.
- Assist in the creation and maintenance of Knowledge Base articles for internal use.
- Ensure adherence to global and regional IT standards, including security and compliance protocols.
Qualifications & Experience
- Saudi national with a valid national ID.
- Bachelor’s degree (or equivalent) in Computer Science, Information Technology, or Engineering.
- Minimum 3 years of hands-on experience in an IT support or helpdesk role.
- ITIL Foundation certification is highly desirable.
- Familiarity with engineering software support (e.g., AutoCAD) is an advantage.
- Experience supporting users in a managed services or corporate environment.
- Hands-on experience with PC hardware, LAN/WAN networks, and desktop operating systems.
- Strong experience in troubleshooting and managing helpdesk tickets.
- Fluent in Arabic and English (spoken and written).
Preferred Skills & Attributes
- Clear, professional communication and interpersonal skills.
- Ability to explain technical concepts in a user-friendly manner.
- Proactive, problem-solving mindset with the ability to work independently.
- Able to prioritize, multitask, and work in a dynamic environment.
- Strong documentation and record-keeping skills.
- Customer-service driven, with a collaborative and solutions-oriented approach.
We believe that a diverse workforce is key to our business success. We seek the best people for our jobs based on their skills, qualifications, and experience. We embrace the principle of equal opportunity in employment, and we work towards eliminating all forms of unlawful discrimination in our employment practices.
#J-18808-LjbffrField Support Technician
Posted today
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Job Description
KONE has excellent opportunities for Testers to join our team in Saudi Arabia in Riyadh.
- Responsibilities_:
- Liaise with relevant site personnel to ascertain state of elevator.- Ensure that the elevator is electrically safe- Commission the elevator in accordance with the agreed specification parameters- Test the elevator in accordance with the relevant test document and KONE standard.- Take measurements and completes the necessary documentation- Record any abnormalities for corrective action- Carry out final inspection and signs the final inspection document- Report the condition of the elevator to the Installation Supervisor who is responsible for all the site activities.
- Requirements_
- Diploma/bachelor's in Electrical or Electronics Engineering is a must
- 0 - 3 years of relevant experience
- Able to work in a fast-paced environment.
- Very good English and Arabic language skills- As per current labor regulations, this role is only open to Saudi nationals
- At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life._
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Customer Support Representative
Posted 2 days ago
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Job Description
Job Summary
As a Customer Support Representative, you will be the friendly and helpful voice of our brand, ensuring a seamless and positive shopping experience for every customer.
You will be responsible for handling a wide range of inquiries via phone, email, and live chat, from answering questions about product availability and order status to resolving shipping issues, processing returns, and assisting with refunds.
The ideal candidate is an empathetic problem-solver with excellent communication skills, dedicated to turning customer questions and concerns into moments of delight and trust
Who Are We
Raqtan provides comprehensive commercial kitchen solutions for both hotel projects and F&B outlets across the hospitality sector.
Our scope of work encompasses detailed consultation, custom kitchen design, and full engineering services.
We specialize in the supply and installation of complete commercial kitchen equipment packages, including cold-rooms, water filtration systems, and custom stainless-steel fabrications.
Our technical team handles all aspects of installation, testing, and commissioning of commercial kitchen equipment to ensure optimal performance.
With end-to-end project management capabilities, we deliver turnkey commercial kitchen solutions that meet the exacting standards of high-end hospitality establishments, handling everything from initial planning through final implementation.
Responsibilities
Handle inbound calls and WhatsApp messages from customers
Log service requests and update customers on progress
Coordinate with internal teams to resolve issues
Escalate urgent or unresolved issues as needed
Ensure accurate documentation of all customer interactions
Follow up on open tickets until closure
What We're Looking For
A Growth Mindset : We're looking for someone who sees this role not just as a job, but as the first step in a long-term career with our company.
You're eager to learn the fundamentals and build a strong foundation that will set you up for future opportunities.
An Impact-Driven Professional : We believe every role, no matter the title, has a direct impact on the company's success.
You're the kind of person who wants to do more than just answer calls.
You want to understand customer feedback and actively contribute to improving our products and processes.
A Natural Problem-Solver : You love a good challenge and are persistent in finding solutions.
You will go the extra mile to assist clients and find ways to improve their experience.
Required skills and qualifications
Minimum 1-2 years in a customer service or call center role
Strong communication skills (Arabic & English)
Customer handling via phone and WhatsApp
Basic CRM usage
Problem-solving and empathy
Familiarity with service ticketing systems
Typing speed and accuracy
Desired skills and qualifications
Experience in after-sales service or technical support
Ability to multitask across chats and calls
#J-18808-LjbffrCustomer Support Representative
Posted 3 days ago
Job Viewed
Job Description
Join us in transforming customer experience at Tabby! As a Customer Experience Representative, you’ll play a crucial role in ensuring every interaction leaves a lasting positive impact. This isn’t just a job; it’s a chance to champion our customers and set new standards in satisfaction.
About the role
Package
Pay rate varies according to Arabic and English language skills:
- Department
- Customer Support Ops
- Employment Type
- Full Time
- Location
- Egypt
- Workplace type
- Onsite
Duties and Responsibilities:
- Support Tabby customers over chat and phone calls and answer their queries
- Utilize and test new digital and AI tools that we are implementing in our call centers and provide feedback to leadership
- Champion and implement customer service policies and procedures that align with company objectives
- Provide insights and feedback on customer queries to help us identify areas of improvements and optimization of customer experience
- Collaborate with your colleagues across different teams to ensure we continue to uphold our customer experience satisfaction, exceed our CSAT scores and become renowned for being the center of best customer experience globally.
Qualifications and Requirements:
- Proficiency in both written and spoken English and Arabic
- Post Graduate Degree, preferably in math, business, marketing, finance
- Excellent analytical, communication, and problem-solving skills
- Good self-awareness and excellent soft-skills
- Ability to multitask, meet deadlines, and work in a fast-paced environment
- Ability to work effectively and build strong relationships with cross-functional teams
- Ability to handle pressure
Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money.
The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.
Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region.
Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.
Not quite right? Register your interest to be notified of any roles that come along that meet your criteria.
Register Your Interest #J-18808-LjbffrCustomer Support Specialist
Posted 5 days ago
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Job Description
About the role
The Customer Support Specialist provides technical and product-related assistance to SiFi's customers, resolving issues and ensuring they can effectively use the company's products and services.
This role requires strong technical aptitude, problem-solving skills, and excellent communication abilities.
Key Responsibilities
Respond to customer inquiries regarding technical issues and product functionality via
various channels (phone, email, chat).
Diagnose and resolve technical problems related to SiFi's platform and services.
Provide step-by-step guidance to customers on using product features and
troubleshooting common issues.
Document all customer interactions and technical solutions accurately in the support
knowledge base and CRM system.
Escalate complex technical issues to the engineering or product teams as needed.
Follow up with customers to ensure their technical issues have been resolved and they
are satisfied.
Contribute to the creation and maintenance of support documentation and knowledge
base articles.
Identify and report recurring technical issues and provide feedback to the product team.
Stay up-to-date with SiFi's product updates and technical specifications.
Provide excellent customer service and maintain a professional demeanor. Basic Qualifications
Bachelor's degree in a technical field (e.g., Computer Science, Information Technology)
or equivalent experience.
Proven experience (1+ year) in a technical support role, preferably in the software or
FinTech industry.
Strong technical aptitude and problem-solving skills.
Excellent verbal and written communication skills in English and Arabic (preferred).
Familiarity with troubleshooting software and web applications.
Good understanding of basic networking concepts.
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Customer Support Representative
Posted 7 days ago
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Job Description
Join to apply for the Customer Support Representative role at Raqtan
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Direct message the job poster from Raqtan
As a Customer Support Representative, you will be the friendly and helpful voice of our brand, ensuring a seamless and positive shopping experience for every customer. You will be responsible for handling a wide range of inquiries via phone, email, and live chat, from answering questions about product availability and order status to resolving shipping issues, processing returns, and assisting with refunds. The ideal candidate is an empathetic problem-solver with excellent communication skills, dedicated to turning customer questions and concerns into moments of delight and trust
Who Are We:
Raqtan provides comprehensive commercial kitchen solutions for both hotel projects and F&B outlets across the hospitality sector. Our scope of work encompasses detailed consultation, custom kitchen design, and full engineering services. We specialize in the supply and installation of complete commercial kitchen equipment packages, including cold-rooms, water filtration systems, and custom stainless-steel fabrications. Our technical team handles all aspects of installation, testing, and commissioning of commercial kitchen equipment to ensure optimal performance. With end-to-end project management capabilities, we deliver turnkey commercial kitchen solutions that meet the exacting standards of high-end hospitality establishments, handling everything from initial planning through final implementation.
Responsibilities:
- Handle inbound calls and WhatsApp messages from customers
- Log service requests and update customers on progress
- Coordinate with internal teams to resolve issues
- Escalate urgent or unresolved issues as needed
- Ensure accurate documentation of all customer interactions
- Follow up on open tickets until closure
Required skills and qualifications:
- Minimum 1-2 years in a customer service or call center role
- Customer handling via phone and WhatsApp
- Basic CRM usage
- Problem-solving and empathy
- Familiarity with service ticketing systems
- Typing speed and accuracy
Desired skills and qualifications:
- Experience in after-sales service or technical support
- Ability to multitask across chats and calls
What We're Looking For:
- A Growth Mindset: We're looking for someone who sees this role not just as a job, but as the first step in a long-term career with our company. You're eager to learn the fundamentals and build a strong foundation that will set you up for future opportunities.
- An Impact-Driven Professional: We believe every role, no matter the title, has a direct impact on the company's success. You're the kind of person who wants to do more than just answer calls. You want to understand customer feedback and actively contribute to improving our products and processes.
- A Natural Problem-Solver: You love a good challenge and are persistent in finding solutions. You will go the extra mile to assist clients and find ways to improve their experience.
- Seniority level Entry level
- Employment type Full-time
- Job function Customer Service
- Industries Appliances, Electrical, and Electronics Manufacturing
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#J-18808-LjbffrCustomer Support Lead
Posted 12 days ago
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Job Description
Jeddah, Saudi Arabia | Posted on 07/10/2025
We are a multinational technology consulting firm. We help companies and corporations scale their operations, achieve technology innovation, elevate their brand, and transform their business models.
We challenge the status quo, innovate, and create customized end-to-end tech solutions, from software to hardware. Our team of over 500 engineers worldwide leverages technology, creative thinking, and industry expertise to help our customers remain high performers. We handle all aspects from A to Z.
Our engineers have contributed to 8 US patents, developed award-winning tech solutions, and served over 80 million users for more than 100 clients globally, including top US Fortune 500 companies.
Job DescriptionWe build innovative solutions focusing on process automation, user experience, and data analytics. Our expertise helps achieve operational excellence, future-proof IT investments, and maintain a competitive edge in the finance industry.
We are seeking a highly motivated Customer Support Lead to oversee production support in a digital banking environment. The role involves coordinating support activities, resolving issues promptly, and being the main contact for stakeholders. The ideal candidate will have a strong IT support background, excellent communication skills, and a good understanding of banking infrastructure and customer service.
You will:
- Lead and manage L1 and L2 support teams, ensuring efficient incident handling, requests, and escalations.
- Serve as the primary contact for communication across business, technical, and vendor teams.
- Support operations, monitor KPIs, SLAs, and support metrics to ensure quality service. Coordinate with L3 support and engineering teams for seamless resolution and knowledge transfer.
- Develop and maintain support documentation, guides, and escalation procedures.
- Facilitate daily meetings, incident reviews, and post-mortem analyses.
- Oversee shift planning and on-call rotations to ensure 24/7 coverage.
- Promote a culture of continuous improvement, accountability, and customer focus.
- Collaborate with QA, DevOps, and development teams to enhance system reliability and user experience.
- Ensure compliance with banking regulations, security standards, and internal policies.
- Bachelor’s degree in Computer Science, IT, or related field.
- 6+ years in IT support or production operations, with at least 2 years in leadership.
- Experience in digital banking or financial services is highly preferred.
- Strong knowledge of ITIL, incident management, and service delivery frameworks.
- Excellent communication, leadership, and stakeholder management skills.
- Ability to work under pressure and manage multiple priorities.
- Proven experience with monitoring tools, ticketing systems, and reporting dashboards.
Customer Support Specialist
Posted 12 days ago
Job Viewed
Job Description
We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarters in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan, and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.
The Job in a Nutshell
We are looking for those who are excited to be part of our team in the Center of Excellence! As a Customer Support Specialist, you will handle clients’ inquiries and requests regarding Foodics products and overall incoming communication channels. In short, you will be our first line of support for customers, with the primary goal of providing optimum service at all times!
What Will You Do
- Handle and provide the correct answers for client inquiries received at the center of excellence.
- Escalate and follow up with concerned teams at Foodics in case any support is needed from their side until reaching case resolution.
- Document communication logs into our CRM and ticketing systems with accuracy.
- Train clients on using Foodics products using multiple virtual channels.
- Report daily events to team leaders and highlight areas where more attention may be needed.
What Are We Looking For
- Bachelor’s degree in any major. (Preferred)
- 0 - 1 year of experience in call center or customer service roles.
- High fluency in the English language, especially speaking and communicating verbally (Must).
- Excellent typing skills (Must).
- Flexible to work in different shifts in Khobar - On-site (Must).
- Comfortable and skilled in delivering training (Preferred).
- Willing to work hard and with autonomy to handle customer cases till case resolution.
- Is naturally strong in communication, with great ability for problem-solving.
- Comfortable in conducting routine tasks while maintaining quality standards.
What We Offer You
We believe you will love working at Foodics!
- We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.
- We offer highly competitive compensation packages, including bonuses and the potential for shares.
- Out of Country Work: We offer the option to work outside of your country of employment for up to 30 days annually.
- We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
- Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.
- We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.
If you think you have what it takes to join a remarkable team and help build the next unicorn, hop on and #apply_now
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