109 Support Technician jobs in Saudi Arabia

What You'll Do:

• Provide day-to-day local and remote desktop support, handling inbound calls to troubleshoot, resolve, and document hardware, software, and application issues through a ticketing system.
• Perform break/fix, fault diagnosis, and resolution for desktops, laptops, and approved software applications.
• Mentor and assist Band 1 technicians, and collaborate with Band 3 engineers to resolve complex tickets.
• Ensure operational consistency and quality support across all shifts by escalating issues proactively and engaging supervisors and managers.
• Support a broad IT infrastructure including firewalls, VPNs, encryption, access controls, routing, switching, and cloud security platforms.
• Apply knowledge of security protocols such as SSL/TLS, SSH, DNSSEC, and others to maintain secure network operations.

What You Need:

• 2-3 years solid experience in Windows desktop support and IT infrastructure.
• Strong knowledge of firewalls (Cisco ASA, Juniper SRX, Palo Alto, Fortinet), IDS/IPS, VPNs, encryption technologies (SSL/TLS, IPsec), access control, network segmentation (VLANs), routing and switching protocols.
• Experience with network management tools like SNMP, NetFlow, and cloud security platforms (AWS, Azure, Google Cloud) is a plus.
• Understanding of TCP/IP security, SSL/TLS, SSH, secure email, and DNS security protocols.
• Proven analytical skills with strong problem-solving, relationship-building, and customer service abilities.
• Excellent communication in English and ability to mentor junior staff effectively.
• Flexibility to support various shifts and urgent issues with professionalism and adaptability.

WE RE HIRING A DESKTOP SUPPORT TECHNICIAN L2 IN SAUDI ARABIA

Excis is a global IT support leader that thrives on innovation, excellence, and teamwork. We are searching for a skilled Desktop Support Technician L2 to deliver advanced desktop support, troubleshoot hardware, software, and network security issues, and ensure smooth IT operations in our Saudi Arabia support center. Join Excis for a career that values learning, mentorship, and technical growth.

• Client presence in 190+ countries
• 6000+ Engineers worldwide
• 200+ Enterprise Clients served

At Excis, we foster a culture of support and growth where every team member s contribution drives our collective success. Be part of a team where your expertise makes a visible impact every day. Embark on your journey with us and grow alongside a global IT pioneer.

WE'RE HIRING A DESKTOP SUPPORT TECHNICIAN L2 IN SAUDI ARABIA
Excis is a global IT support leader that thrives on innovation, excellence, and teamwork. We are searching for a skilled Desktop Support Technician L2 to deliver advanced desktop support, troubleshoot hardware, software, and network security issues, and ensure smooth IT operations in our Saudi Arabia support center. Join Excis for a career that values learning, mentorship, and technical growth.

• Client presence in 190+ countries
• 6000+ Engineers worldwide
• 200+ Enterprise Clients served

At Excis, we foster a culture of support and growth where every team member's contribution drives our collective success. Be part of a team where your expertise makes a visible impact every day. Embark on your journey with us and grow alongside a global IT pioneer.

What You'll Do

• Provide day-to-day local and remote desktop support, handling inbound calls to troubleshoot, resolve, and document hardware, software, and application issues through a ticketing system.
• Perform break/fix, fault diagnosis, and resolution for desktops, laptops, and approved software applications.
• Mentor and assist Band 1 technicians, and collaborate with Band 3 engineers to resolve complex tickets.
• Ensure operational consistency and quality support across all shifts by escalating issues proactively and engaging supervisors and managers.
• Support a broad IT infrastructure including firewalls, VPNs, encryption, access controls, routing, switching, and cloud security platforms.
• Apply knowledge of security protocols such as SSL/TLS, SSH, DNSSEC, and others to maintain secure network operations.

What You Need

• 2-3 years' solid experience in Windows desktop support and IT infrastructure.
• Strong knowledge of firewalls (Cisco ASA, Juniper SRX, Palo Alto, Fortinet), IDS/IPS, VPNs, encryption technologies (SSL/TLS, IPsec), access control, network segmentation (VLANs), routing and switching protocols.
• Experience with network management tools like SNMP, NetFlow, and cloud security platforms (AWS, Azure, Google Cloud) is a plus.
• Understanding of TCP/IP security, SSL/TLS, SSH, secure email, and DNS security protocols.
• Proven analytical skills with strong problem-solving, relationship-building, and customer service abilities.
• Excellent communication in English and ability to mentor junior staff effectively.
• Flexibility to support various shifts and urgent issues with professionalism and adaptability.

Why Join Us?
At Excis, your skills drive user satisfaction and IT excellence. Work with a collaborative, dynamic team in an environment designed for your professional development and continuous learning. Enjoy competitive salary benefits and the chance to grow in a company recognized for innovation and leadership worldwide.

Ready to take your IT career to the next level in Saudi Arabia?

Apply now as a Desktop Support Technician L2 and be part of our IT support family

Eram Talent is seeking an experienced Life Support System Technician/Specialist to join a prestigious project in Saudi Arabia. In this role, you will be responsible for the operation, maintenance, and troubleshooting of sophisticated life support systems used in aquatic facilities and environments. The ideal candidate will possess strong technical skills and the ability to ensure the highest standards of system integrity and water quality.

• Perform installation, maintenance, and repairs on life support systems, including pumps, filters, and water quality monitoring devices.
• Operate, inspect, and maintain all LSS equipment including pumps, filtration, ozone, UV, and chillers
• Monitor and adjust water quality parameters (pH, salinity, ORP, ammonia, temp)
• Troubleshoot technical issues and perform corrective/preventative maintenance
• Coordinate with aquarists and biologists to ensure healthy aquatic environments
• Maintain detailed records of water quality, equipment performance, and maintenance schedules

• Minimum of 3-5 years of experience with life support systems in aquatic environments, aquaculture, or related fields.
• Technical degree or certification in Aquatic Systems Technology, Mechanical Engineering, or a related discipline.
• Strong knowledge of life support equipment, including pumps, filtration systems, UV sterilizers, and monitoring systems.
• Experience with PLC and SCADA systems, including troubleshooting and programming.
• Excellent problem-solving skills and attention to detail.
• Strong communication and teamwork abilities.
• Ability to work in a fast-paced environment with shifting priorities.

• Provide prompt resolution to customer inquiries by providing appropriate and accurate information
• Accurately document and update records in required systems
• Follow up in a timely manner to ensure customer satisfaction
• Understand all programs, systems, and procedures necessary to perform job effectively
• Where applicable, communicate with customers to attempt to bring resolution
• Communicate feedback and progress to management
• Maintain diplomacy and tact when dealing with upset or escalated calls
• Escalate customer complaints and/or calls through the appropriate channels to management
• Provide feedback to management concerning possible problems or areas of improvement
• Make recommendations to implement improved processes
• Perform other duties as assigned by management
  
  QUALIFICATIONS
  
  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required.
  
  EDUCATION and/or EXPERIENCE
• High School Diploma or General Educational Development (GED) certificate with equivalent relevant work experience desired.
• Knowledge and understanding of facility management environment
• Knowledge, understanding, and compliance with Service Request policies and procedures
• Previous customer service and/or call center experience is a must
• Bi-lingual (English and Arabic) is an advantage
• Knowledge in SAP is an advantage
  
  ATTRIBUTES
• Ability to maintain the highest level of confidentiality
• Proficient personal computer skills, including Microsoft Office
• Excellent interpersonal, written, and oral communication skills
• Ability to work in a team fostered environment
• Ability to work in a multi-tasked environment
• Ability to prioritize and organize work
• Ability to adapt to a flexible schedule.
  
  COMPUTER SKILLS
  
  Proficient with Microsoft Office

• Provide an excellent level of customer care & support to the user community.
• Resolve open helpdesk calls.
• Provide cover for incoming Helpdesk calls where necessary.
• Troubleshoot and resolve desktop user issues (hardware and software).
• Provide support and maintenance of hardware and software to desktop users.
• Troubleshoot and resolve printer and printing issues.
• Escalate unsolved issues to relevant people (3rd Line, IT Management or 3rd Party support).
• Basic Administration, Support, Development and Maintenance of the network infrastructure and its users.
• Provide clear feedback and communication to the user community at all times.
• Provide assistance/support to other members of IT Team as and when required.
• Provide proactive feedback to existing IT systems.
• Ensuring departmental procedures, policies and standards are followed and fully documented and kept up-to-date.
• Assist the IT ISS team maintain internal and external Service Level Agreements.
• Provide regular reports and feedback to the Helpdesk Manager and/or the IT ISS.
• Management team on outstanding IT requests workload and projects undertaken.
• Liaise with 3rd party support/suppliers.
• Providing support to other teams within the IT department.
• Work as a team player to increase the profile of the department.
• Other assorted tasks in the department as requested by the IT Services & Support Manager.

Qualifications, Certifications, and Experience requirements:

• Good standard of general education (BS Computer Sciences/BSCE/BSECE/) or equivalent.
• Good interpersonal skills (able to exercise tact, patience and understanding)
• Fluent in English language
• A minimum of 2 years work-related skil

Company Description

Idex Telecom is a leading VAS solution company in Saudi Arabia and the Gulf region.

Role Description

This is a full-time, on-site role for a Network Engineer located in Riyadh, Saudi Arabia. The Network Engineer will be responsible for managing and maintaining network infrastructure, ensuring optimal performance, and implementing necessary upgrades. Day-to-day tasks include network administration, designing network solutions, troubleshooting network issues, and ensuring network security. The Network Engineer will also provide support for IT-related issues.

Qualifications

• Network Administration and Network Engineering skills
• Experience in Network Design and Troubleshooting
• Proficiency in Network Security protocols and practices
• Strong problem-solving and analytical skills
• Excellent communication and team collaboration skills
• Bachelor's degree in Computer Science, Information Technology, or related field
• Relevant certifications such as CCNA, CCNP, or equivalent are a plus
• Experience in the telecommunications industry is a plus

Qiddiya Investment Company is seeking an enthusiastic and customer-focused Specialist - Help Desk to join our IT support team. The Help Desk Specialist will be the first point of contact for internal users seeking assistance with IT-related inquiries, problems, and issues. Your role will be crucial in ensuring that our employees receive timely and effective support, thereby enhancing the overall productivity of the organization.

• Provide first-level technical support for hardware, software, and network-related inquiries.
• Respond promptly to help desk tickets and phone calls, documenting all interactions in the ticketing system.
• Diagnose and troubleshoot issues related to desktops, laptops, printers, and peripheral devices.
• Assist users with application software and business software issues.
• Escalate complex issues to senior support staff as necessary while ensuring timely follow-ups.
• Maintain an organized, up-to-date knowledge base of common issues and solutions for staff reference.
• Support the onboarding and offboarding of employees by preparing IT equipment and ensuring proper access to systems.
• Conduct training sessions for users on new software and tools when applicable.
• Proactively identify areas for improvement in help desk processes and recommend enhancements.

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 1-2 years of experience in a help desk or technical support role.
• Strong troubleshooting skills and the ability to effectively communicate technical information to non-technical users.
• Familiarity with common operating systems (Windows, MacOS) and software applications.
• Excellent interpersonal and customer service skills.
• Ability to manage multiple tasks and work in a fast-paced environment.

Comprehensive benefits package

Company Description

TechMantra Global is a leading Technology, Consulting, and Outsourcing company that partners with global technology leaders such as Microsoft, Salesforce, Oracle, and Sitecore. We specialize in Salesforce CRM, Azure Cloud solutions, Power Apps, Power BI, and other analytics tools. Established to provide strategic IT solutions, we ensure higher levels of security, productivity, efficiency, and reliability. TechMantra Global operates in India, UAE, and Gulf Countries, delivering innovative and cutting-edge IT services to meet evolving business needs.

Role Description

This is a full-time, on-site role located in Riyadh for an Information Technology Help Desk position. The primary responsibilities include providing technical support, troubleshooting network and system issues, ensuring network security, and offering excellent customer service to resolve client IT problems efficiently. The role also involves maintaining IT infrastructure, managing user accounts, and collaborating with other IT team members.

Qualifications

• Strong skills in Network Administration and Information Technology
• Proficient in Troubleshooting and Network Security
• Excellent Customer Service skills
• Effective communication skills and ability to work collaboratively
• Ability to work on-site in Riyadh
• Bachelor's degree in Information Technology, Computer Science, or related field
• Relevant certifications (e.g., CompTIA Network+, Microsoft Certified: Azure Fundamentals) are a plus
• Prior experience in a similar role is beneficial

Location:
Riyadh, Saudi Arabia.

Employment Type:
Full-time

We are seeking a skilled and proactive
IT Support Engineer (Level 1 & Level 2)
to join our dynamic team. The ideal candidate will have a strong technical foundation, proven hands-on experience in IT support, and a customer-focused approach to delivering high-quality service to end-users across multiple environments.

Responsibilities

• Provide
  L1 and L2 support
  for hardware, software, and network issues across 500+ end-users.
• Troubleshoot, maintain, and upgrade
  PCs, laptops, printers (network & local), and telephony systems (VoIP, analog, PBX, AP firmware upgrades).
• Set up, configure, and monitor
  CCTV and security systems.
• Support
  network infrastructure
  (routers, switches, firewalls, access points), including configuration and diagnostics.
• Troubleshoot and resolve issues with
  Microsoft Office (Word, Excel, PowerPoint, Outlook), MS Teams, and other enterprise applications.
• Provide remote support via tools such as
  TeamViewer, AnyDesk, Windows Remote Desktop, Quick Assist.
• Manage
  cPanel email accounts
  and troubleshoot SMTP/IMAP/POP issues, as well as SPF/DKIM configurations for secure delivery.
• Support
  LAN/WAN, IP addressing, DHCP/DNS, firewall settings, and VPN access
  for remote users.
• Perform
  Active Directory and Group Policy tasks
  (user/group management, access rights, security policies).
• Implement and maintain
  endpoint security solutions (antivirus, EDR, compliance checks).
• Track IT assets, manage decommissioning securely, and document technical procedures and troubleshooting steps.
• Ensure adherence to
  SLAs, KPIs, and ITIL-based service management practices.

Qualifications

• Bachelor's degree
  in Information Technology, Computer Science, or a related field.
• 2–3 years of hands-on IT support/helpdesk experience
  (Level 1 & Level 2).
• Strong knowledge of
  hardware, infrastructure, and enterprise applications troubleshooting.
• Practical experience supporting
  200+ end-users
  in multi-site or remote-enabled environments.
• Familiarity with
  cloud computing concepts and platforms.
• Strong interpersonal, communication (written and spoken English), and organizational skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Professional certifications
  such as CompTIA A+ are highly recommended.