137 Support Specialist jobs in Saudi Arabia

About SiFi: SiFi is a corporate expense management platform designed to empower accounting teams with seamless control over corporate spending. Our platform allows companies to issue cards with specific spending restrictions, ensuring that funds are used efficiently and only for approved expenses.

About the role:

The Customer Support Specialist provides technical and product-related assistance to SiFi's customers, resolving issues and ensuring they can effectively use the company's products and services. This role requires strong technical aptitude, problem-solving skills, and excellent communication abilities.

1. Respond to customer inquiries regarding technical issues and product functionality via various channels (phone, email, chat).
2. Diagnose and resolve technical problems related to SiFi's platform and services.
3. Provide step-by-step guidance to customers on using product features and troubleshooting common issues.
4. Document all customer interactions and technical solutions accurately in the support knowledge base and CRM system.
5. Escalate complex technical issues to the engineering or product teams as needed.
6. Follow up with customers to ensure their technical issues have been resolved and they are satisfied.
7. Contribute to the creation and maintenance of support documentation and knowledge base articles.
8. Identify and report recurring technical issues and provide feedback to the product team.
9. Stay up-to-date with SiFi's product updates and technical specifications.
10. Provide excellent customer service and maintain a professional demeanor.

1. Bachelor's degree in a technical field (e.g., Computer Science, Information Technology) or equivalent experience.
2. Proven experience (1+ year) in a technical support role, preferably in the software or FinTech industry.
3. Strong technical aptitude and problem-solving skills.
4. Excellent verbal and written communication skills in English and Arabic (preferred).
5. Familiarity with troubleshooting software and web applications.
6. Good understanding of basic networking concepts.

We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarters in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan, and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.

The Job in a Nutshell
We are looking for those who are excited to be part of our team in the Center of Excellence! As a Customer Support Specialist, you will handle clients’ inquiries and requests regarding Foodics products and overall incoming communication channels. In short, you will be our first line of support for customers, with the primary goal of providing optimum service at all times!

What Will You Do

• Handle and provide the correct answers for client inquiries received at the center of excellence.
• Escalate and follow up with concerned teams at Foodics in case any support is needed from their side until reaching case resolution.
• Document communication logs into our CRM and ticketing systems with accuracy.
• Train clients on using Foodics products using multiple virtual channels.
• Report daily events to team leaders and highlight areas where more attention may be needed.

What Are We Looking For

• Bachelor’s degree in any major. (Preferred)
• 0 - 1 year of experience in call center or customer service roles.
• High fluency in the English language, especially speaking and communicating verbally (Must).
• Excellent typing skills (Must).
• Flexible to work in different shifts in Khobar - On-site (Must).
• Comfortable and skilled in delivering training (Preferred).
• Willing to work hard and with autonomy to handle customer cases till case resolution.
• Is naturally strong in communication, with great ability for problem-solving.
• Comfortable in conducting routine tasks while maintaining quality standards.

What We Offer You

We believe you will love working at Foodics!

• We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.
• We offer highly competitive compensation packages, including bonuses and the potential for shares.
• Out of Country Work: We offer the option to work outside of your country of employment for up to 30 days annually.
• We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
• Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.
• We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.

If you think you have what it takes to join a remarkable team and help build the next unicorn, hop on and #apply_now

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About SiFi: SiFi is a corporate expense management platform designed to empower /accounting teams with seamless control over corporate spending. Our platform allows companies to issue cards with specific spending restrictions, ensuring that funds are used efficiently and only for approved expenses.

About the role:

The Customer Support Specialist provides technical and product-related assistance to SiFi's customers, resolving issues and ensuring they can effectively use the company's products and services. This role requires strong technical aptitude, problem-solving skills, and excellent communication abilities.

Key Responsibilities:

• Respond to customer inquiries regarding technical issues and product functionality via
  
  

• Diagnose and resolve technical problems related to SiFi's platform and services.
• Provide step-by-step guidance to customers on using product features and
  
  

• Document all customer interactions and technical solutions accurately in the support
  
  

• Escalate complex technical issues to the engineering or product teams as needed.
• Follow up with customers to ensure their technical issues have been resolved and they
  
  

• Contribute to the creation and maintenance of support documentation and knowledge
  
  

• Identify and report recurring technical issues and provide feedback to the product team.
• Stay up-to-date with SiFi's product updates and technical specifications.
• Provide excellent customer service and maintain a professional demeanor.
  
  

• Bachelor's degree in a technical field (e.g., Computer Science, Information Technology)
  
  

• Proven experience (1+ year) in a technical support role, preferably in the software or
  
  

• Strong technical aptitude and problem-solving skills.
• Excellent verbal and written communication skills in English and Arabic (preferred).
• Familiarity with troubleshooting software and web applications.
• Good understanding of basic networking concepts.

• Seniority level Entry level

• Employment type Full-time

• Job function Other

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Al Dar Al Baida District, Riyadh, Saudi Arabia 1 day ago

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Company Description

Anoosh is a distinguished Saudi brand specializing in preparing luxury chocolates,

daily baked goods and special favors for hospitality and events.

Founded in 2003 by Abdullah Al-Munif, the first branch was in Khurais Plaza, Riyadh. Today, Anoosh has expanded to 75 branches across the kingdom, growing approximately 20% annually.

Anoosh offers high-quality products, an exceptional customer experience, and distinctive tastes. It also provides exclusive products imported from various countries worldwide.

A Technical Support Specialist plays a vital role in ensuring the smooth operation of technical systems within the company. Their responsibilities include:

• Handling customer technical support cases via phone and email
• Updating the company website with tech tips and brief documents
• Assessing system potential by evaluating compatibility of new programs with existing ones
• Improving existing programs by reviewing objectives, specifications, and proposed changes
• Maintaining system functionality through testing computer components
• Achieving system objectives by collecting data, evaluating options, and recommending actions
• Maintaining client confidentiality and trust
• Preparing user reference materials and operation instructions

Experience in a retail company is preferred.

• Responding to customer inquiries regarding product functionality and troubleshooting issues using various communication channels (phone, email, chat)
• Diagnosing technical issues related to software applications and hardware systems, providing solutions in a timely manner
• Documenting support interactions and maintaining records of issues and resolutions
• Assisting in the development and improvement of support processes and documentation
• Collaborating with product development teams to report recurring problems and suggesting enhancements
• Providing training to users on product features and functionalities
• Staying up-to-date with product updates and technical specifications to provide informed support
  
  

• Proven experience as a Technical Support Specialist or in a similar role
• Strong knowledge of computer systems, software applications, and hardware components
• Excellent problem-solving skills and the ability to troubleshoot complex issues
• Outstanding communication skills, both verbal and written, with a customer-centric attitude
• Ability to work independently as well as part of a team in a fast-paced environment
• Familiarity with ticketing systems and remote access tools is a plus

Job Title: Technical Support Specialist

Company: Fikrah Ventures

Location: Dammam, Saudi Arabia (On-Site)

Job Type: Full-Time

Experience Level: Associate / Mid-Level

Industry: Information Technology

Language Requirements: English (Advanced), Arabic (Preferred)

About the Role

Fikrah Ventures is seeking a dedicated and tech-savvy Technical Support Specialist to join our growing IT team in Dammam . This is an on-site role offering the opportunity to work at the intersection of IT service delivery and user experience.

The ideal candidate will possess strong troubleshooting skills, customer-centric support experience, and a hands-on approach to maintaining IT infrastructure, systems, and tools. You will play a vital role in ensuring business continuity by resolving incidents and proactively supporting end-users and systems.

Key Responsibilities

• Provide first-line support across hardware, software, and networking issues via service desk tickets, calls, and emails.
• Troubleshoot and resolve technical incidents both remotely and on-site.
• Support IT infrastructure setup, upgrades, system deployments, and patch management.
• Monitor and maintain servers, workstations, and network devices, ensuring uptime and performance.
• Assist with system integrations, access control, and Active Directory management.
• Administer Office 365, VPNs, file servers, and cloud infrastructure environments.
• Maintain accurate documentation, update ticket logs, and contribute to internal knowledge base content.
• Collaborate with other IT teams to resolve complex technical issues.
• Support cybersecurity, data protection, and backup procedures.
• Deliver user training on systems, tools, and security best practices.

Qualifications

• Minimum 2 years of experience in IT support or help desk/service desk roles.
• Diploma in Information Technology (minimum 2 years).
• Certifications required: ITIL Foundations, CompTIA A+ (or equivalent).
• Experience with Windows OS, Office 365, remote desktop tools, networking protocols (DNS, DHCP, VPN), and service ticketing systems.
• Strong written and verbal communication skills in English (Arabic is a plus).
• Solid organizational, problem-solving, and time management skills.

What We’re Looking For

• A motivated team player who thrives in fast-paced environments.
• Detail-oriented, customer-focused, and driven to continuously improve.
• Able to work across teams, adapt to new tools, and support business-critical operations.

Why Join Fikrah Ventures?

At Fikrah Ventures, you’ll work with a passionate and collaborative team focused on solving real business problems with technology. We offer a professional environment that values growth, innovation, and practical problem-solving.

As a member of a worldwide team, you will develop your technical, professional, and personal skills within an environment of teamwork, cooperation, and fun. You will help developers from our technology partners create and support their applications in real-world environments. This position offers the opportunity to work with leading organizations across industries such as healthcare, finance, and telecommunications. The role encourages growth and prepares you for future opportunities within the organization.

A mentor will assist you in developing your skills through various training programs, including classroom learning, e-learning, projects, and external courses. You will also become familiar with the InterSystems environment with their guidance.

• Work with the product support team to respond promptly to customer inquiries, adhering to service standards.
• Provide technical support for custom development, user-defined functions, interfaces, reports, data migration scripts, and conversions.
• Utilize debugging and troubleshooting skills to identify application issues.
• Support application support teams in troubleshooting reported issues.
• Advise partners on technical matters such as networks, configurations, and architecture.
• Assist in troubleshooting and performance analysis for reports, stored procedures, interfaces, and data migration scripts.
• Escalate unresolved issues according to policies and procedures.
• Contribute to preparing training materials and technical documentation.
• Engage in continuous improvement of customer satisfaction by gathering and escalating feedback.
• Enhance response times and communication skills.
• Participate in on-site technical training and support as needed.
• Join on-call support rotations to ensure 24/7 customer support availability.
• Support understanding of hospital workflows, if applicable.
• Assist in analyzing complex incident tickets to improve client experience.
• Provide insights to improve product robustness and usability, including testing and reporting product issues.

• Preferably experience with hospital business workflows.
• Strong knowledge of InterSystems ObjectScript, routines, stored procedures, and objects.
• Experience with IRIS tables and globals, understanding their relation to persistent classes and tables.
• Skills in diagnosing and improving performance issues in stored procedures, SQL queries, and reports, especially with Caché ObjectScript.
• Experience with web languages such as HTML and JavaScript.
• Proficiency in SQL, data analysis, and database methodologies.
• Preferably familiarity with HL7 technologies.
• Knowledge of programming languages like Java or C++.
• Experience in roles such as Developer, Quality Engineer, or Solutions Architect.
• Ability to produce technical documentation.
• Familiarity with Internet/Intranet concepts and Microsoft IIS.
• Experience with InterSystems products like IRIS and Ensemble is preferred.
• Bachelor's or Master's degree in Computer Science or equivalent.

Note: The education section appears incomplete and should be clarified or completed accordingly.

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The Technical Support Specialist will be responsible for providing exceptional technical assistance and support to both internal teams and external customers. This role involves troubleshooting issues, ensuring customer satisfaction, and maintaining efficient operational processes.

• Responding to customer inquiries regarding product functionality and troubleshooting issues using various communication channels (phone, email, chat)
• Diagnosing technical issues related to software applications and hardware systems, providing solutions in a timely manner
• Documenting support interactions and maintaining records of issues and resolutions
• Assisting in the development and improvement of support processes and documentation
• Collaborating with product development teams to report recurring problems and suggesting enhancements
• Providing training to users on product features and functionalities
• Staying up-to-date with product updates and technical specifications to provide informed support

• Proven experience as a Technical Support Specialist or in a similar role
• Strong knowledge of computer systems, software applications, and hardware components
• Excellent problem-solving skills and the ability to troubleshoot complex issues
• Outstanding communication skills, both verbal and written, with a customer-centric attitude
• Ability to work independently as well as part of a team in a fast-paced environment
• Familiarity with ticketing systems and remote access tools is a plus

• Seniority level: Mid-Senior level
• Employment type: Contract
• Job function: Information Technology
• Industries: IT Services and IT Consulting

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Join to apply for the Technical Support Specialist role at InterSystems

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As a member of a worldwide team, you will develop your technical, professional, and personal skills, within an environment of teamwork, cooperation, and fun. You will help developers from our technology partners create and support their applications in real world environments. You will have the opportunity to work with some of the world’s leading organizations in healthcare, finance, telecommunications, and other industries. This position will also encourage and prepare you to take on other growth opportunities within the organization.

A mentor will help you identify and develop your technical, professional, and personal skills for a successful technical career. Depending on your level of experience the training program can include classroom learning, e-learning, projects, and external courses. Your mentor will also help you familiarize you with the InterSystems environment.

Responsibilities:

• Ready to work with the product support team.
• Provide immediate response to customer inquiries in accordance with service standards.
• Provide technical support for custom development, user defined functions, interfaces, reports, extracts, data migration scripts and conversions.
• High debugging and troubleshooting skills to identify the application issues.
• Supporting the application support team troubleshooting the reported issues.
• Provide advice and best practices to Partners for technical areas such as networks, configurations, architectures etc.
• Provide technical support for troubleshooting and performance analysis for reports, stored procedures, interfaces, conversions, data migration scripts and user defined functions.
• Escalate Open (unresolved) problems in accordance with current policies and procedures.
• Participate of preparing training materials for technical courses such as system custom development or reporting.
• Participate of preparing of technical documentation such as reference materials, installation instructions, user guides, knowledge-based articles and how-to’s.
• Continuously improve customer satisfaction by soliciting customer suggestions for product and service improvements and then escalating such suggestions to management.
• Improve response time to customer inquiries by continuously improving communication, analytical, and learning skills.
• Participate in on-site technical training if required.
• Participate in on-site technical support if required.
• Participate in the on call support 24-hour roster service, to ensure support is always available for our customers.
• Preferably experience with Hospital’s business workflows.
• Support the application specialist in analysing complex root causes of incident tickets. The goal is to improve the client’s experience with the system by resolving issues effectively and efficiently.
• Assist the Product and Implementation teams by providing insights to make the product more consistent, robust, and user-friendly. Support them by reporting and testing product tickets when needed to improve the client experience.
  
  

• Preferably experience with Hospital’s business workflows.
• Preferably strong Knowledge in InterSystems Object Script: Experience in working with and troubleshooting routines, stored procedures, and objects.
• Preferably Expertise in IRIS Tables and Globals: understanding of how persistent classes and tables relate to globals, including default global mapping and manual mappings.
• Performance Troubleshooting: Skilled in diagnosing and improving performance issues in stored procedures, SQL queries, and data extracts or reports, especially those using Caché ObjectScript.
• Experience of web-oriented languages, including HTML, and Java script.
• Experience with SQL, data analysis and database methodologies
• Preferably experience with HL7 technologies.
• Knowledge of programming languages – ideally Java or C++
• Experience working in software not limited to a Developer, Quality Engineer, and/or Solutions Architect
• Experience with data analysis and database methodologies
• Be able to design and write technical documents.
• Well-versed in Internet / Intranet concepts and Microsoft IIS.
• Preferably experience within InterSystems products (IRIS, Ensemble) is required.
• BS or MS in Computer Science or equivalent.
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries Software Development

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Riyadh, Riyadh, Saudi Arabia SAR10,000 - SAR18,000 1 month ago

Riyadh, Riyadh, Saudi Arabia 12 hours ago

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