68 Support Representative jobs in Saudi Arabia

Join to apply for the Client Service Account Manager - Trade & Working Capital role at JPMorganChase

Join to apply for the Client Service Account Manager - Trade & Working Capital role at JPMorganChase

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Job Description

Join our dynamic Trade & Working Capital Team, where your expertise in client service and trade finance will drive impactful solutions and foster strong client relationships. As a Client Service Account Manager, you will be at the forefront of enhancing client experiences, acting as a trusted advisor, and collaborating with cross-functional teams to deliver excellence.

Job Description

Join our dynamic Trade & Working Capital Team, where your expertise in client service and trade finance will drive impactful solutions and foster strong client relationships. As a Client Service Account Manager, you will be at the forefront of enhancing client experiences, acting as a trusted advisor, and collaborating with cross-functional teams to deliver excellence.

As a Client Service Account Manager within the Trade & Working Capital Team, you will play a pivotal role in managing the lifecycle of transactions and building lasting relationships with clients. You will work closely with Operations, Trade Product, Trade Sales, Credit, Legal, and Banking Partners to ensure client expectations are met and exceeded. Your focus will be on providing transparency and proactive service, making you the first point of contact for clients and a key player in enhancing the overall client experience.

Job Responsibilities

• Manage the lifecycle of transactions post-sale, ensuring smooth handling and fast turnaround times.
• Build and maintain strong relationships with clients and internal teams, including Operations, Middle, and Front Office colleagues.
• Track client transactions and provide comprehensive reporting to enhance client experience.
• Support operational workflows to resolve refusals, disputes, and problematic transactions.
• Record all client interactions and escalate concerns to Sales as needed.
• Advocate for clients by analyzing customer behavior and reporting on transaction trends.
• Streamline processes in line with Trade priorities and support sales and client visits.
• Conduct client training and participate in client events to strengthen relationships.
  
  

• Proven leadership skills with the ability to deliver exceptional performance under pressure.
• Strong focus on client satisfaction and relationship building.
• Excellent planning and organizational skills, comfortable working within tight deadlines.
• Ability to operate collaboratively and possess strong interpersonal skills.
• Proficiency in managing multiple systems and an interest in automation tools (AI/LLM/Alteryx).
  
  

• Knowledge of Trade Finance Products is preferred.
• Experience in developing and mobilizing internal networks and resources.
• Ability to identify opportunities for product development and enhancement.
  
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Other

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Riyadh, Riyadh, Saudi Arabia 19 hours ago

Riyadh, Riyadh, Saudi Arabia 26 minutes ago

Riyadh, Riyadh, Saudi Arabia 17 hours ago

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An exciting opportunity is available for a Representative VI, Sales Support, Located in Riyadh.

The Sales Representative is designed to assist the Sales Section Head in all sales-related activities and provide full administrative support to the Sales Department to relieve them of administrative workload, allowing them to focus on sales priorities.

• Assist in the execution and monitoring of the sales activities in an assigned region to achieve the sales targets.
• Issue the Proforma Invoices, Sales Orders, etc., in line with the instructions from the Sales Section Head according to the agreed monthly sales plan.
• Ensure the payments are concluded and verified by instructing agents or customers.
• Advise agents and customers about product information or tentative shipment schedules in response to their queries.

• Respond to customers and agents’ inquiries regarding product information timely and quickly.

• Assist the section head to maintain good business relationships in the market which support the sales performance.
• Carry out any other related Sales Administration tasks and activities as instructed by the Sales team from time to time.

• Update records of Sales orders and related shipment information in the database timely and accurately and present it to the Sales Manager for information.
• Update customer information in the database timely and accurately.
• Update customers about their sales orders status to ensure the shipment will be delivered on time.
• Provide all the information required for product complaint investigation and follow up with the concerned departments to ensure the complaint is finalized within the agreed processing time.

• Coordinate with all related departments like logistics, Customer service, Finance, etc., in order to ensure the timely completion of the end-to-end sales.

• Undergraduate University Degree (Bachelor's Degree) in Related Fields (Finance, Engineering, Supply Chain & Marketing).
• No experience required / fresh undergraduate.

• Communication skills (English and Arabic).
• Good computer skills e.g., MS Office, especially Excel, plus an understanding and skills in SAP related to Sales Administration.

Tasnee employs over 4,000 people in Saudi Arabia, and we value everyone’s contribution in making our business successful. We aim to provide a wide range of career paths and offer everyone the opportunity to broaden their experience, advance, and build a professionally rewarding career as we work together to deliver a strong and sustainable business.

Overview

Abacus Technology is seeking a Help Desk Technicianto provide technical support for the . military in the Kingdom of Saudi Arabia (KSA). This is a full-time OCONUS position.

Responsibilities

• Serve as the first point of contact for customers seeking technical assistance over the phone or via email : interacts with (., thoroughly interviews or questions) the end-users to identify a variety of issues related to desktops, laptops, printers, and servers, or network connectivity.
• Provide initial technical assistance and support for incoming queries and issues for configuring and troubleshooting Microsoft operating systems, approved software applications (both COTS and proprietary), VPNs, CAC logins, various peripherals, and PCs (HP / Dell), to include trouble shooting using remote desktop connections, if applicable.
• Create trouble tickets in the appropriate incident and request system (., on the specified designated classified network) to include the pertinent detailed information necessary to accurately identify and resolve all incidents and requests within established service level agreements (SLAs).
• Maintain desktops; configure laptops; and, create and / or modify user accounts, grant SharePoint page access, and share drive file permissions.
• Monitor and resolve issues to completion using the ticketing tracking systems.
• Escalate all advanced issues to senior-level technicians, engineers, or SMEs.
• Follow-up and / or update the customer with status information, when applicable.
• Resolve and close trouble tickets.

Qualifications

2-3 years’ IT experience in a help desk or technical support role. Bachelor’s degree in a related field. Must hold a CompTIA Security+ CE (DoD 8570 IAT Level II) certification. Solid customer service skills, strong communication skills, and the ability to demonstrate professionalism on a consistent basis. In-depth knowledge of MS Windows OS, MS Office Professional, and browser configuration. 2-3 years supporting various software applications, and troubleshooting various makes and types of printers, and PC hardware. Familiarity with a trouble ticket system such as ServiceNow, ITSM Remedy or above, or a similar tracking tool. Basic knowledge of TCP / IP, WINS, and DNS. Experience with VTC setup and configuration is a plus. Must be able to communicate technical information in a non-technical manner to the customers, when applicable; and, when creating trouble tickets, must be able to translate non-technical information into more technical terms for SMEs. Must be a US Citizen with an active Secret clearance.

Applicants selected will be subject to a . government security investigation and must meet eligibility requirements for access to classified information.

EOE / M / F / Vet / Disabled

Join to apply for the Help Desk Technician role at Abacus Technology Corporation

Join to apply for the Help Desk Technician role at Abacus Technology Corporation

Get AI-powered advice on this job and more exclusive features.

Overview

Abacus Technology is seeking a Help Desk Technician to provide technical support for the U.S. military in the Kingdom of Saudi Arabia (KSA). This is a full-time OCONUS position.

Overview

Abacus Technology is seeking a Help Desk Technician to provide technical support for the U.S. military in the Kingdom of Saudi Arabia (KSA). This is a full-time OCONUS position.

Responsibilities

• Serve as the first point of contact for customers seeking technical assistance over the phone or via email: interacts with (e.g., thoroughly interviews or questions) the end-users to identify a variety of issues related to desktops, laptops, printers, and servers, or network connectivity.
• Provide initial technical assistance and support for incoming queries and issues for configuring and troubleshooting Microsoft operating systems, approved software applications (both COTS and proprietary), VPNs, CAC logins, various peripherals, and PCs (HP/Dell), to include trouble shooting using remote desktop connections, if applicable.
• Create trouble tickets in the appropriate incident and request system (e.g., on the specified designated classified network) to include the pertinent detailed information necessary to accurately identify and resolve all incidents and requests within established service level agreements (SLAs).
• Maintain desktops; configure laptops; and, create and/or modify user accounts, grant SharePoint page access, and share drive file permissions.
• Monitor and resolve issues to completion using the ticketing tracking systems.
• Escalate all advanced issues to senior-level technicians, engineers, or SMEs.
• Follow-up and/or update the customer with status information, when applicable.
• Resolve and close trouble tickets.
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology

Referrals increase your chances of interviewing at Abacus Technology Corporation by 2x

Riyadh, Riyadh, Saudi Arabia 17 hours ago

Riyadh, Riyadh, Saudi Arabia 16 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Abacus Technology is seeking a Help Desk Technicianto provide technical support for the U.S. military in the Kingdom of Saudi Arabia (KSA). This is a full-time OCONUS position.

• Serve as the first point of contact for customers seeking technical assistance over the phone or via email: interacts with (e.g., thoroughly interviews or questions) the end-users to identify a variety of issues related to desktops, laptops, printers, and servers, or network connectivity.
• Provide initial technical assistance and support for incoming queries and issues for configuring and troubleshooting Microsoft operating systems, approved software applications (both COTS and proprietary), VPNs, CAC logins, various peripherals, and PCs (HP/Dell), to include trouble shooting using remote desktop connections, if applicable.
• Create trouble tickets in the appropriate incident and request system (e.g., on the specified designated classified network) to include the pertinent detailed information necessary to accurately identify and resolve all incidents and requests within established service level agreements (SLAs).
• Maintain desktops; configure laptops; and, create and/or modify user accounts, grant SharePoint page access, and share drive file permissions.
• Monitor and resolve issues to completion using the ticketing tracking systems.
• Escalate all advanced issues to senior-level technicians, engineers, or SMEs.
• Follow-up and/or update the customer with status information, when applicable.
• Resolve and close trouble tickets.

2-3 years’ IT experience in a help desk or technical support role. Bachelor’s degree in a related field. Must hold a CompTIA Security+ CE (DoD 8570 IAT Level II) certification. Solid customer service skills, strong communication skills, and the ability to demonstrate professionalism on a consistent basis. In-depth knowledge of MS Windows OS, MS Office Professional, and browser configuration. 2-3 years supporting various software applications, and troubleshooting various makes and types of printers, and PC hardware. Familiarity with a trouble ticket system such as ServiceNow, ITSM Remedy or above, or a similar tracking tool. Basic knowledge of TCP/IP, WINS, and DNS. Experience with VTC setup and configuration is a plus. Must be able to communicate technical information in a non-technical manner to the customers, when applicable; and, when creating trouble tickets, must be able to translate non-technical information into more technical terms for SMEs. Must be a US Citizen with an active Secret clearance.

Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.

EOE/M/F/Vet/Disabled

Abacus Technology is seeking a Help Desk Technicianto provide technical support for the U.S. military in the Kingdom of Saudi Arabia (KSA). This is a full-time OCONUS position.

• Serve as the first point of contact for customers seeking technical assistance over the phone or via email: interacts with (e.g., thoroughly interviews or questions) the end-users to identify a variety of issues related to desktops, laptops, printers, and servers, or network connectivity.
• Provide initial technical assistance and support for incoming queries and issues for configuring and troubleshooting Microsoft operating systems, approved software applications (both COTS and proprietary), VPNs, CAC logins, various peripherals, and PCs (HP/Dell), to include trouble shooting using remote desktop connections, if applicable.
• Create trouble tickets in the appropriate incident and request system (e.g., on the specified designated classified network) to include the pertinent detailed information necessary to accurately identify and resolve all incidents and requests within established service level agreements (SLAs).
• Maintain desktops; configure laptops; and, create and/or modify user accounts, grant SharePoint page access, and share drive file permissions.
• Monitor and resolve issues to completion using the ticketing tracking systems.
• Escalate all advanced issues to senior-level technicians, engineers, or SMEs.
• Follow-up and/or update the customer with status information, when applicable.
• Resolve and close trouble tickets.

2-3 years' IT experience in a help desk or technical support role. Bachelor's degree in a related field. Must hold a CompTIA Security+ CE (DoD 8570 IAT Level II) certification. Solid customer service skills, strong communication skills, and the ability to demonstrate professionalism on a consistent basis. In-depth knowledge of MS Windows OS, MS Office Professional, and browser configuration. 2-3 years supporting various software applications, and troubleshooting various makes and types of printers, and PC hardware. Familiarity with a trouble ticket system such as ServiceNow, ITSM Remedy or above, or a similar tracking tool. Basic knowledge of TCP/IP, WINS, and DNS. Experience with VTC setup and configuration is a plus. Must be able to communicate technical information in a non-technical manner to the customers, when applicable; and, when creating trouble tickets, must be able to translate non-technical information into more technical terms for SMEs. Must be a US Citizen with an active Secret clearance.

Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.

EOE/M/F/Vet/Disabled

Direct message the job poster from HCLTech

1. Serve as the primary helpdesk contact for supplier inquiries related to SAP Ariba onboarding, integration, and transaction issues.

2. Provide technical and functional support for supplier collaboration and enablement activities including Supplier Registration, Sourcing & Contract Module, P2P (PO to Payment) enablement (email, cXML, EDI).

3. Troubleshoot supplier issues and escalate complex problems to the Supplier Enablement Lead or SAP support.

4. Maintain and update knowledge base articles and support documentation.

5. Track and manage support tickets using internal ticketing systems.

6. Assist suppliers with Ariba Network registration, account configuration, and catalog uploads.

7. Support integration testing and validation in the Ariba Test Environment.

8. Collaborate with internal teams (Procurement, IT, Change Management) to ensure timely resolution of supplier issues.

9. Monitor supplier enablement KPIs and prepare regular reports for leadership.

10. Participate in continuous improvement initiatives to enhance the supplier support experience. 11. Strong communication, problem-solving, and multitasking skills

12. Customer-centric mindset with patience for non-technical users

Qualification: a) Bachelor’s degree in Business, Information Systems, or a related field. b) 5+ years of experience in a helpdesk or support role, preferably in procurement or ERP systems. c) Familiarity with SAP Ariba modules (especially Supplier Network, P2P, and Sourcing). d) Understanding of EDI, cXML, and other integration protocols. e) Strong problem-solving and communication skills. f) Experience with ticketing systems (e.g., ServiceNow, Zendesk). g) Proficiency in Microsoft Office Suite

• Seniority level Associate

• Employment type Full-time

• Job function Information Technology
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at HCLTech by 2x

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Abacus Technology is seeking a Help Desk Technicianto provide technical support for the U.S. military in the Kingdom of Saudi Arabia (KSA). This is a full-time OCONUS position.

• Serve as the first point of contact for customers seeking technical assistance over the phone or via email: interacts with (e.g., thoroughly interviews or questions) the end-users to identify a variety of issues related to desktops, laptops, printers, and servers, or network connectivity.
• Provide initial technical assistance and support for incoming queries and issues for configuring and troubleshooting Microsoft operating systems, approved software applications (both COTS and proprietary), VPNs, CAC logins, various peripherals, and PCs (HP/Dell), to include trouble shooting using remote desktop connections, if applicable.
• Create trouble tickets in the appropriate incident and request system (e.g., on the specified designated classified network) to include the pertinent detailed information necessary to accurately identify and resolve all incidents and requests within established service level agreements (SLAs).
• Maintain desktops; configure laptops; and, create and/or modify user accounts, grant SharePoint page access, and share drive file permissions.
• Monitor and resolve issues to completion using the ticketing tracking systems.
• Escalate all advanced issues to senior-level technicians, engineers, or SMEs.
• Follow-up and/or update the customer with status information, when applicable.
• Resolve and close trouble tickets.

2-3 years’ IT experience in a help desk or technical support role. Bachelor’s degree in a related field. Must hold a CompTIA Security+ CE (DoD 8570 IAT Level II) certification. Solid customer service skills, strong communication skills, and the ability to demonstrate professionalism on a consistent basis. In-depth knowledge of MS Windows OS, MS Office Professional, and browser configuration. 2-3 years supporting various software applications, and troubleshooting various makes and types of printers, and PC hardware. Familiarity with a trouble ticket system such as ServiceNow, ITSM Remedy or above, or a similar tracking tool. Basic knowledge of TCP/IP, WINS, and DNS. Experience with VTC setup and configuration is a plus. Must be able to communicate technical information in a non-technical manner to the customers, when applicable; and, when creating trouble tickets, must be able to translate non-technical information into more technical terms for SMEs. Must be a US Citizen with an active Secret clearance.

Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.

EOE/M/F/Vet/Disabled

• Providing first-line technical assistance to end-users for hardware, software, and network issues
• Troubleshooting and resolving technical problems via phone, email, or in person
• Walking users through problem-solving steps
• Escalating complex issues to higher-level support teams
• Maintaining a log of support requests and resolutions
  
  

• Installing, configuring, and maintaining computer systems and applications
• Managing user accounts and permissions
• Monitoring system performance and identifying potential issues
• Performing system backups and ensuring data security
• Implementing and maintaining network infrastructure
• Contributing to IT projects and upgrades
  
  

• He must have at least 6 years experience
• He must have the necessary experience to work in the environment Diem Government Cloud and Alibaba Cloud
• Providing technical support for systems and networks and solving problems Effectively.
• Managing, configuring and enabling assistance systems and networks To ensure continuity
• Implement security procedures and monitor network performance.
• Provide technical guidance to users and achieve higher Satisfaction levels