6 Support Personnel jobs in Saudi Arabia

Back-office Support

Riyadh, Riyadh Emdad By Elm

Posted 7 days ago

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Job Description

Job Summary:

We are looking for a proactive and detail-oriented Back-office Support specialist to assist in managing non-voice customer interactions, data entry, complaint handling, and internal coordination tasks. This role supports the frontline customer service team to ensure smooth, accurate, and timely resolution of customer issues.

Key Responsibilities:

Process and respond to customer service tickets received through email, chat, or internal systems.

Handle back-office activities such as customer data updates, complaint follow-up, and service request tracking.

Coordinate with internal departments to resolve customer issues (IT, billing, logistics, etc.).

Ensure accuracy in updating CRM and internal databases.

Prepare daily/weekly reports related to customer queries and case resolution.

Support quality assurance by flagging recurring issues and suggesting improvements.

Requirements:

Bachelor’s degree in IT, or related field.

0–2 years of experience in customer support or back-office operations.

Basic knowledge of CRM or helpdesk tools (preferred).

Strong attention to detail and time management skills.

Good written and verbal communication skills in Arabic and English.

Ability to work under pressure and meet deadlines.

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Financial Analyst - Executive Office Support

Riyadh, Riyadh WEbook, Inc.

Posted today

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Job Description

Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?

If yes, then this is the job you're looking for ,webook.com is Saudi's #1 event ticketing and experience booking platforms in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion sales.webook.com is part of the Supertech Group also consisting of UXBERT Labs, one of the best digital and user experience design agencies in the GCC, along with Kafu Games, the largest esports tournament platform in MENA.

Position Overview:

We are seeking a detail-oriented and analytical Financial Analyst to work closely with our CEO, providing strategic financial insights and decision support. The ideal candidate will be experienced in financial modeling, budgeting, forecasting, and reporting, with a strong understanding of business dynamics. This role requires a sharp thinker with consultancy experience, fluent in both Arabic and English, and skilled in preparing high-quality reports and presentations to guide executive decision-making.

Key Responsibilities:

    • Collaborate directly with the CEO to support financial planning, business modeling, and strategic initiatives.
    • Analyze financial data to evaluate company performance, identify trends, risks, and opportunities, and support investment or cost-optimization decisions.
    • Prepare detailed financial reports, dashboards, and high-impact presentations in both Arabic and English.
    • Conduct financial forecasting, variance analysis, and budget tracking to ensure alignment with business goals.
    • Support the development of pitch decks, investor reports, and executive summaries with strong financial narratives.
    • Conduct market and competitor analysis with a focus on financial performance and industry benchmarks.
    • Assist in defining KPIs, business objectives, and building financial roadmaps aligned with strategic plans.
    • Act as a liaison between the CEO and finance, operations, and other departments to ensure data-driven alignment.
      • Bachelor’s degree in Finance, Accounting, Economics, or a related field (MBA or professional certification is a plus).
      • Minimum of 3 years of experience in financial analysis, preferably within consultancy or strategic roles.
      • Strong analytical and quantitative skills with the ability to interpret complex financial data.
      • Proficiency in financial modeling and advanced Excel/Google Sheets; experience with budgeting and forecasting tools.
      • Excellent verbal and written communication skills in both Arabic and English.
      • High proficiency in Google Workspace (Docs, Slides, Sheets) for creating professional presentations and reports.
      • Strong organizational skills and ability to manage multiple priorities under tight deadlines.
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Financial Analyst - Executive Office Support

Riyadh, Riyadh Supertech Innovation Labs

Posted 1 day ago

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Job Description

Overview

webook.com is Saudi's #1 event ticketing and experience booking platforms in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion sales. webook.com is part of the Supertech Group also consisting of UXBERT Labs, one of the best digital and user experience design agencies in the GCC, along with Kafu Games, the largest esports tournament platform in MENA.

We are seeking a detail-oriented and analytical Financial Analyst to work closely with our CEO, providing strategic financial insights and decision support. The ideal candidate will be experienced in financial modeling, budgeting, forecasting, and reporting, with a strong understanding of business dynamics. This role requires a sharp thinker with consultancy experience, fluent in both Arabic and English, and skilled in preparing high-quality reports and presentations to guide executive decision-making.

Key Responsibilities
  • Collaborate directly with the CEO to support financial planning, business modeling, and strategic initiatives
  • Analyze financial data to evaluate company performance, identify trends, risks, and opportunities, and support investment or cost-optimization decisions
  • Prepare detailed financial reports, dashboards, and high-impact presentations in both Arabic and English
  • Conduct financial forecasting, variance analysis, and budget tracking to ensure alignment with business goals
  • Support the development of pitch decks, investor reports, and executive summaries with strong financial narratives
  • Conduct market and competitor analysis with a focus on financial performance and industry benchmarks
  • Assist in defining KPIs, business objectives, and building financial roadmaps aligned with strategic plans
  • Act as a liaison between the CEO and finance, operations, and other departments to ensure data-driven alignment
Requirements
  • Bachelor's degree in Finance, Accounting, Economics, or a related field (MBA or professional certification is a plus)
  • Minimum of 3 years of experience in financial analysis, preferably within consultancy or strategic roles
  • Strong analytical and quantitative skills with the ability to interpret complex financial data
  • Proficiency in financial modeling and advanced Excel/Google Sheets; experience with budgeting and forecasting tools
  • Excellent verbal and written communication skills in both Arabic and English
  • High proficiency in Google Workspace (Docs, Slides, Sheets) for creating professional presentations and reports
  • Strong organizational skills and ability to manage multiple priorities under tight deadlines
Details
  • Seniority level: Associate
  • Employment type: Full-time
  • Job function: Analyst
  • Industries: IT Services and IT Consulting
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Calypso Front Office Support Consultant

Riyadh, Riyadh Luxoft

Posted 22 days ago

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Project description

We are looking for an experienced Calypso Analyst to strengthen our team in Riyadh running maintenance project for a large customer in KSA. You will be responsible for first-line technical and functional support of the Calypso application and associated technical services. The role involves user support across the front and back offices, technical maintenance of the application and involvement in the delivery of key change initiatives for the bank.

Responsibilities

  • Investigate issues as and when they occur, participate in root cause analysis, and suggest and implement resolutions in a timely manner to prevent future occurrences of similar issues through incident and problem management best practices.
  • Complete necessary documentation to track and close support tickets and ensure timely updates to business users and management.
  • Work closely with project teams, provide analysis, support and assist with software releases and rollouts in the production environment according to Change Management best practices.
  • Drive continuous improvement opportunities i.e. event monitoring and alerting, automate manual activities whenever possible
  • Participate in an on-call support roster to ensure our most critical applications are Always On for our colleagues and customers and work overtime as required to fix service impacting incidents, maintain our technology services, participate in Disaster Recovery activities and assist with change delivery.
  • Proactively manage risk; meet all policy and compliance requirements; perform controls; adhere to Process and Procedures pertinent to role; and escalate events, issues or breaches as they are identified (risk accountability forms part of all roles, as everyone is responsible for managing risk and compliance).
  • Demonstrate professional and ethical behavior in your actions by ensuring compliance with external legislation, bank standards and internal operating policies and procedures.

SKILLS

Must have

  • Strong understanding of the Calypso trading and risk management system.
  • 5-10 years of working experience in Calypso Functional Support Analyst role.
  • calypso technical knowledge and functional knowledge is a must.
  • Ability to analyze technical issues, identify root causes, and develop effective solutions.
  • Production implementation and post-production support.
  • Exposure to Oracle databases including working knowledge of SQL, scripting languages
  • Strong problem-solving skills and experienced in providing support in a fast-paced environment.
  • Communicate status and report issues to the team leader.
  • Ability to document and explain complex processes and concepts
  • Strong stakeholder management skills
  • Ability to work in a team.

Nice to have

understating of multiple OS environments (Linux, Windows)

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Administrative Support in All Girls School

Riyadh, Riyadh Makers Learning School

Posted today

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Job Description

To support the Registrar and the general administration of the school’s front administration office.
- To facilitate the process of Student registration and enrollment
- To assist the Registrar in following up with initial parent concerns
- To facilitate in maintaining and adjusting class schedules of teachers and classrooms.
- To coordinate with the Director, Administrative Principal, Finance and HR office and the Purchasing
- Officer to update any student information
- To be responsible for assisting the academic coordinators with class schedules and any related jobs.
- To monitor safety and security concerns of students during pick-up and drop-off times, school lunches,after-school activities, and playground activities.
- To integrate the use of technology in the administrative tasks the responsible use of digital tools for as needed.
- Attends all staff meetings and recommended training programs
- To work collaboratively with other team leaders.
- To comply with the instructions and rules and regulations given/set by the senior management.
- Always uphold professional integrity, e.g., discretion, confidentiality, loyalty and trust.
- To make provision for being available for school functions or other related work outside the instructional day when required to do so under reasonable terms i.e., PTP events, workshops, openhouse, recruitment fairs etc.

To participate in the MLS appraisal process

**Salary**: From ﷼6,000.00 per month

Application Question(s):

- Do you have a valid iqama or national ID if Saudi?

**Experience**:

- MS Office/computer: 2 years (required)

**Language**:

- English (required)
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【契約社員】障がい者採用 Facilities Administrative Support, RME-Facilities

Riyadh, Riyadh Amazon

Posted 2 days ago

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Job Description

【契約社員】障がい者採用 Facilities Administrative Support, RME-Facilities

アマゾンジャパンは、何百万の商品をお客様へ提供し続けることによって、世界的に認知度が高く、グローバルリーディングカンパニ—としての地位を確立しています。また、“地球上で最もお客様を大切にする企業”であり続けるため、日々改善と改革を行っており、それらの業務に対し学ぶ姿勢をもった意欲のある人材を求めています。
JCFS(Japan Customer Fulfillment Solutions)とは、アマゾンジャパンのFulfillment Solutionを追求するオペレーション技術統括本部です。アマゾンジャパンオペレーション業務の中核部門としてオペレーションの各部門を効率的に連携することに貢献します。
JCFSは、リライアビリティー&メンテナンスエンジニアリングファシリティーズ部門(以下RME-F)において、Facilities Administrative Supportを探しています。本ポジションは、アマゾンジャパンにおける、デリバリーステーション(以下DS)の設備の維持管理業務とそこで働く従業員の職場環境に必要なサービス業務を継続するために必要な事務作業を担うポジションです。

Facilities Administrative Supportは入館申請処理、購買システム入力、請求書受け入れ処理、建屋所有者への工事申請、部署への依頼内容入力業務、データ作成業務等の事務業務を行い、カスタマーに貢献します。

以上の業務をFacilities Service Sr. Area Manager 、Facilities Service Area Managerのサポートの元で、担います。社内外ともに良好な関係性を築ける高いコミュニケーション能力を発揮し、自ら行動を起こし結果に繋げる、強いドライブ力をもった方からの応募をお待ちしています。


【補足】勤務形態:平日月曜~金曜日 9:00-18:00勤務。土日祝日休み。
本ポジションの所属部門等に関する詳細は、下記リンク先をご参照ください。
・所属部門:AMZL
・職種:Facilities Administrative Support
・勤務地:東京オフィス

■Amazon は多様かつインクルーシブな職場づくりを目指しています。Amazonは男女雇用機会均等法を順守しています。人種、 出身国、性別、性的指向、障がい、年齢、その他の属性によって差別することなく、平等に採用選考の機会を提供しています。障がいをお持ちの方は、以下をご覧ください。 job responsibilities
20%入館申請処理
20%購買システム入力、請求書受け入れ処理
10%建屋所有者への工事申請
10%部署への依頼内容入力業務
10%データ作成業務
10%エクセル表作成業務
10%ファイル整理業務
5%廃棄物処理に関する業務
5% 部署全般に関わるネットワーク業務

1:社会人経験1年以上の方(事務業務、総務のいずれかで半年以上の業務経験のある方)
2:PCスキル (Excel, PowerPoint, Word)
3:ビジネスレベルの日本語力(メールの読み書き、日本語の会議へ参加できるレベル)
4:障がい者手帳の交付を受けている方

1:論理的な思考力、優先順位判断力及び問題解決能力
2:社内・社外への適切なビジネスマナー
3:新しい知識を学ぶことに対し意欲的
4:プロジェクトを完遂するための社内外の人とのコミュニケーション力、ドライブ力
5:インクルーシブなカルチャーへの貢献や多様性に富んだグループで働くことに対して前向きであること



Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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