15 Support Personnel jobs in Saudi Arabia

Job Summary:

We are looking for an experienced and motivated Back-office Support Supervisor to lead the back-office team at the Absher Call Center. The role is responsible for overseeing all non-voice customer service operations, ensuring timely and accurate handling of service requests, managing team performance, and coordinating with internal departments to maintain service excellence and compliance with client SLAs.

Key Responsibilities:

Supervise daily back-office operations, including ticket handling, complaint processing, and case follow-up.

Ensure team adherence to performance KPIs and service quality standards.

Act as the escalation point for complex or unresolved cases.

Review and validate daily/weekly reports submitted by the team.

Liaise with internal departments (e.g., IT, HR, Quality) to resolve operational issues promptly.

Conduct regular coaching and performance reviews for back-office staff.

Contribute to process improvement and ensure proper documentation of workflows and updates.

Support onboarding and training of new back-office agents.

Requirements:

Bachelor's degree in information technology, Business Administration, or a related field.

3+ years of experience in back-office operations or customer service, including at least 1 year in a supervisory role.

Strong leadership and team management skills.

Experience with CRM and case management systems.

Excellent analytical, reporting, and problem-solving capabilities.

Fluent in Arabic and English (written and verbal).

Ability to work under pressure and manage multiple priorities.

Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?

If yes, then this is the job you're looking for ,webook.com is Saudi's #1 event ticketing and experience booking platforms in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion sales.webook.com is part of the Supertech Group also consisting of UXBERT Labs, one of the best digital and user experience design agencies in the GCC, along with Kafu Games, the largest esports tournament platform in MENA.

Position Overview:

We are seeking a detail-oriented and analytical Financial Analyst to work closely with our CEO, providing strategic financial insights and decision support. The ideal candidate will be experienced in financial modeling, budgeting, forecasting, and reporting, with a strong understanding of business dynamics. This role requires a sharp thinker with consultancy experience, fluent in both Arabic and English, and skilled in preparing high-quality reports and presentations to guide executive decision-making.

Key Responsibilities:

• Collaborate directly with the CEO to support financial planning, business modeling, and strategic initiatives.
• Analyze financial data to evaluate company performance, identify trends, risks, and opportunities, and support investment or cost-optimization decisions.
• Prepare detailed financial reports, dashboards, and high-impact presentations in both Arabic and English.
• Conduct financial forecasting, variance analysis, and budget tracking to ensure alignment with business goals.
• Support the development of pitch decks, investor reports, and executive summaries with strong financial narratives.
• Conduct market and competitor analysis with a focus on financial performance and industry benchmarks.
• Assist in defining KPIs, business objectives, and building financial roadmaps aligned with strategic plans.
• Act as a liaison between the CEO and finance, operations, and other departments to ensure data-driven alignment.

• Bachelor’s degree in Finance, Accounting, Economics, or a related field (MBA or professional certification is a plus).
• Minimum of 3 years of experience in financial analysis, preferably within consultancy or strategic roles.
• Strong analytical and quantitative skills with the ability to interpret complex financial data.
• Proficiency in financial modeling and advanced Excel/Google Sheets; experience with budgeting and forecasting tools.
• Excellent verbal and written communication skills in both Arabic and English.
• High proficiency in Google Workspace (Docs, Slides, Sheets) for creating professional presentations and reports.
• Strong organizational skills and ability to manage multiple priorities under tight deadlines.

Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?

If yes, then this is the job you're looking for , webook.com is Saudi's #1 event ticketing and experience booking platforms in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion sales. webook.com is part of the Supertech Group also consisting of UXBERT Labs, one of the best digital and user experience design agencies in the GCC, along with Kafu Games, the largest esports tournament platform in MENA.

Position Overview:

We are seeking a detail-oriented and analytical Financial Analyst to work closely with our CEO, providing strategic financial insights and decision support. The ideal candidate will be experienced in financial modeling, budgeting, forecasting, and reporting, with a strong understanding of business dynamics. This role requires a sharp thinker with consultancy experience, fluent in both Arabic and English, and skilled in preparing high-quality reports and presentations to guide executive decision-making.

Key Responsibilities:

• Collaborate directly with the CEO to support financial planning, business modeling, and strategic initiatives.
• Analyze financial data to evaluate company performance, identify trends, risks, and opportunities, and support investment or cost-optimization decisions.
• Prepare detailed financial reports, dashboards, and high-impact presentations in both Arabic and English.
• Conduct financial forecasting, variance analysis, and budget tracking to ensure alignment with business goals.
• Support the development of pitch decks, investor reports, and executive summaries with strong financial narratives.
• Conduct market and competitor analysis with a focus on financial performance and industry benchmarks.
• Assist in defining KPIs, business objectives, and building financial roadmaps aligned with strategic plans.
• Act as a liaison between the CEO and finance, operations, and other departments to ensure data-driven alignment.

• Bachelor’s degree in Finance, Accounting, Economics, or a related field (MBA or professional certification is a plus).
• Minimum of 3 years of experience in financial analysis, preferably within consultancy or strategic roles.
• Strong analytical and quantitative skills with the ability to interpret complex financial data.
• Proficiency in financial modeling and advanced Excel/Google Sheets; experience with budgeting and forecasting tools.
• Excellent verbal and written communication skills in both Arabic and English.
• High proficiency in Google Workspace (Docs, Slides, Sheets) for creating professional presentations and reports.
• Strong organizational skills and ability to manage multiple priorities under tight deadlines.

Role Overview:

As part of Cisco's Customer Experience (CX) organization, this role supports the
Cisco Managed Services (CMS)
team, which delivers high-impact lifecycle services to Cisco's top-tier clients. The CMS team plays a pivotal role in enabling security outcomes through advisory, integration, and managed services—leveraging Cisco's industry-leading security portfolio.

The L1 Front Office Engineer will be the first point of contact for technical support, ensuring timely and effective resolution of incidents across multiple domains including Network, Data Center, Security, and Voice.

Key Responsibilities:

• Serve as the initial technical support interface for incident management across various technology domains.
• Perform first-level troubleshooting and escalate complex issues to second and third-level support teams as needed.
• Manage and document support tickets, ensuring accurate tracking of actions and resolutions.
• Collaborate with a diverse, global team to maintain service excellence and customer satisfaction.

Qualifications:

• Strong verbal and written communication skills.
• Solid analytical and technical problem-solving abilities.
• Ability to work effectively in a multicultural and geographically distributed team.
• Flexibility to work in late afternoon and evening shifts as required.

Back office support Supervisor ( Call Center)

We are looking for an experienced and motivated Back-office Support Supervisor to lead the back-office team at the Absher Call Center. The role is responsible for overseeing all non-voice customer service operations, ensuring timely and accurate handling of service requests, managing team performance, and coordinating with internal departments to maintain service excellence and compliance with client SLAs.

Key Responsibilities:

• Supervise daily back-office operations, including ticket handling, complaint processing, and case follow-up.
• Ensure team adherence to performance KPIs and service quality standards.
• Act as the escalation point for complex or unresolved cases.
• Review and validate daily/weekly reports submitted by the team.
• Liaise with internal departments (e.g., IT, HR, Quality) to resolve operational issues promptly.
• Conduct regular coaching and performance reviews for back-office staff.
• Contribute to process improvement and ensure proper documentation of workflows and updates.
• Support onboarding and training of new back-office agents.

Requirements:

• Bachelor’s degree in information technology, Business Administration, or a related field.
• 3+ years of experience in back-office operations or customer service, including at least 1 year in a supervisory role.
• Strong leadership and team management skills.
• Experience with CRM and case management systems.
• Excellent analytical, reporting, and problem-solving capabilities.
• Fluent in Arabic and English (written and verbal).
• Ability to work under pressure and manage multiple priorities.

A Snapshot of Your Day

As an Administrative Support Intern, you will immerse yourself in a dynamic environment, collaborating with senior management and board-level stakeholders to streamline communication across Siemens Energy. You'll engage in meaningful projects that enhance organizational efficiency, from coordinating complex schedules to maintaining vital office systems.

How You'll Make an Impact

• Facilitate communication between senior management and team members to enhance business operations.
• Manage administrative tasks, providing support to clients and dealers/agents.
• Organize and maintain diaries, schedules, and prepare managers for meetings.
• Coordinate with departments to set up meetings and ensure necessary preparations.
• Establish travel arrangements and reconcile expense reports efficiently.
• Maintain and update documentation, ensuring accuracy and completeness.

What You Bring

• Bachelor's degree or equivalent in business administration or related.
• Experience in organizing office operations and procedures for efficiency.
• Proven ability to supervise admin staff and maintain office records.
• Familiarity with multinational environments, particularly in the Gulf Region.
• Proficiency in MS Office and adept at delivering tasks within tight deadlines.

About the Team

Our Corporate Functions are essential in driving the company's strategic initiatives and ensuring operational excellence across various departments, business areas, and regions. These roles support our vision to become the most valued energy technology company in the world. As part of our team, you contribute to our vision by shaping the global energy transition, partnering with our internal and external stakeholders, and conducting business responsibly and in compliance with legal requirements and regulations.

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Find out how you can make a difference at Siemens Energy:

Our Commitment to Diversity

Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

Rewards/Benefits

• Opportunities to work with a global team
• Opportunities to work on and lead a variety of innovative projects
• Continual learning through the -Energy platform

Job Opening: Administrative Support Specialist

Location: Riyadh, Saudi Arabia

Employment Type: Full-Time

Are you a detail-oriented operations professional with a passion for creative environments? An interior design studio in Riyadh is seeking a Studio Operations Manager to lead their internal coordination and contractor communications. If you're experienced in managing people, streamlining studio workflows, and fostering accountability, you'll thrive in this role.

Key Responsibilities:

Team Coordination and HR Support

• Manage recruitment processes including job postings, candidate screening, and interviews
• Oversee onboarding and offboarding procedures
• Maintain employee records and ensure compliance with labor regulations
• Monitor attendance, punctuality, and general discipline
• Schedule and track employee vacations and leave requests

Studio Operations

• Ensure smooth daily functioning of the studio environment
• Liaise with contractors, vendors, and external partners
• Coordinate logistics for meetings, site visits, and project timelines
• Support leadership with administrative tasks and reporting

Culture and Accountability

• Foster a positive and professional studio culture
• Act as a point of contact for employee concerns and studio policies
• Implement systems to improve accountability and performance

Qualifications:

• 5+ years of experience in office management, HR coordination, or studio operations
• Fluent in English; Arabic proficiency is a plus
• Strong interpersonal and communication skills
• Experience in creative or design-driven environments preferred
• Currently residing in Saudi Arabia

Know someone who thrives in creative operations and team leadership? Tag them or send in your CV. Let's build beautiful spaces together with structure and style.

Overview

Designer and Administrative Support (مصمم ودعم إداري) role at Emdad By Elm. The position is a vital role within our organization, tasked with providing creative and operational support for various projects. The successful candidate will be responsible for designing visual materials such as reports, posters, and presentations, contributing to the daily coordination of administrative tasks to ensure project execution meets high standards of quality and efficiency. This role encompasses the preparation of all required designs in alignment with project goals and messaging, ensuring that materials are adjusted and improved based on feedback from team members or clients. With a preference for bilingual proficiency in Arabic and English, the designer will also organize project files and documentation, prepare timelines, schedule meetings, and draft simple correspondence and reports. The ideal candidate will possess strong organizational skills, creativity, and the ability to manage multiple tasks concurrently, while facilitating effective communication and collaboration among team members.

• A bachelor’s degree in a relevant field.
• Proven experience working as a graphic designer and providing administrative support.
• Strong proficiency in design software, including Photoshop, Illustrator, and PowerPoint.
• Excellent command of both Arabic and English for design execution.
• Demonstrated creativity with the ability to produce innovative design solutions.
• High organization skills with the capability to manage multiple tasks simultaneously.
• Effective communication skills and the ability to work collaboratively within a team.
• Flexibility in adapting to changing project needs and priorities.
• Familiarity with project management principles and administrative processes.
• Attention to detail in both visual and written materials.
• Ability to construct and adjust timelines and schedules for project deliverables.
• Strong problem-solving skills and initiative to suggest improvements.
• Capable of receiving and implementing feedback effectively.
• Experience in coordinating and liaising with team members to facilitate workflow.
• Commitment to upholding the project’s objectives and messaging.

• Design and produce various visual materials such as reports, posters, presentations, and digital content required for the project.
• Ensure all designs align with the project's objectives and messaging.
• Modify and enhance visual materials based on feedback from team members or clients.
• Prepare and organize project files and documentation systematically.
• Develop timelines and keep track of project deadlines and meetings.
• Draft simple correspondence and reports related to the project.
• Coordinate workflows among team members to ensure smooth project execution.
• Collaborate with team members to facilitate effective communication and teamwork.
• Provide creative input and suggestions during project planning and execution phases.
• Maintain an organized workspace and manage multiple ongoing project tasks.
• Attend and contribute to team meetings with updates and insights on design work.
• Demonstrate flexibility in response to project changes or shifts in priorities.
• Exhibit a proactive approach in identifying potential design and administrative challenges.
• Support the overall goals of the project while ensuring high-quality deliverables.

• Proficient in design software such as Adobe Photoshop, Illustrator, and Microsoft PowerPoint.
• Strong written and verbal communication skills in both Arabic and English.
• Excellent organizational skills with the ability to multitask effectively.
• Creative thinking and innovation in design approaches.
• Ability to provide constructive feedback and implement changes.
• Team-oriented mindset with strong interpersonal skills.
• Capable of working under pressure and meeting deadlines.
• Understanding of project management and administrative best practices.
• Attention to detail and a commitment to producing quality work.
• Flexibility to adapt to changing project demands and priorities.
• Strong problem-solving abilities and initiative to address challenges as they arise.

• Associate

• Full-time

• Art/Creative, Education, and Administrative

• Human Resources Services, Education Administration Programs, and Broadcast Media Production and Distribution

HEAD OF ADMINISTRATIVE SUPPORT

Role Description

Role Title

Head of Administrative Support

Company

CTRD Company for Business Services (CTRD Arabia) is a company registered in the Kingdom of Saudi Arabia (CR:

Company Overview

We work with partners enabling and supporting through advice and operational support. We place a great deal of value in strong personal relationships - becoming trusted advisers to our partners and working with them to identify and resolve their capability challenges. 

People are at the heart of what we do - both within our organisation and when working with others externally. Our success is bound up in getting our relationships right, delivering on what we commit to, holding ourselves accountable and maintaining humility in everything we do.

Background & Role Overview

CTRD Arabia is searching for an experienced Head of Administrative Support, capable of operating in a high paced office and assisting in the management of documentation in both English and Arabic.

The Programme Management Office (PMO) is responsible for the administration and documentary oversight of all project and programme management activities. This includes the recording of data on manpower, routine and irregular reporting, the management of Risk, and the management of a team of linguists to interpret and translate.  The office makes wide use of Microsoft Office software (including Microsoft Project and SharePoint).

The Head of Admin will oversee all administrative efforts ensuring that documents are properly controlled in both digital and electronic form and that the management of critical data is efficient and accurate.

The successful candidate will be articulate in both English and Arabic, positive and confident working in a multi-cultural defence environment.  They will be intelligent and willing to contribute as the Company develops and refines its administrative and management processes. They will be willing to manage flexible hours which sometimes require additional time and effort for success.  This role will not always be 9 – 5.

Location

Riyadh, working both from Company and Client offices, the job may require some movement each day between these locations.

Short term visits to other sites in Saudi Arabia may be required.

Hours of Work

9am – 5pm

Contract Type

Fixed Term Contract Full Time  

Role Responsibilities

1. Contribute to the development of the administrative processes that support a young and growing business – human and technical.

2. Control of the storage of all documentation, paper and digital.

3. Control of the movement of documentation in physical and electronic form between the Company and the Client.

4. Contributing towards weekly reporting to the Client. For example, extraction of data from spreadsheets.

5. Contributing to the management of the quality of documentary products in English but primarily in Arabic.

6. Contribute to the development of systems and procedures to support the wider Programme Management effort.

7. Control of hardware and software within the Programme.

8. Advice to other staff on the technical use of Company IT software and hardware – for example procedures for the use of printers.

9. Occasional delivery of documents by hand.

10. Management of Company assets: for example, control of the car fleet.

Requirements

Essential

• Advanced familiarity with MS Office (Word, Excel, PowerPoint)
• SharePoint
• Teams
• Outlook
• English and Arabic (advanced written and spoken)
• Document management skills (paper and electronic)
• Current Driving Licence

Desirable

• Power Automate
• Database solutions
• Familiarity with Project and Programme Management procedures
• Familiar with Translation procedures
• A knowledge of the defence sector
• A knowledge of Risk Management procedures