258 Support Engineer jobs in Saudi Arabia

• Provide prompt resolution to customer inquiries by providing appropriate and accurate information
• Accurately document and update records in required systems
• Follow up in a timely manner to ensure customer satisfaction
• Understand all programs, systems, and procedures necessary to perform job effectively
• Where applicable, communicate with customers to attempt to bring resolution
• Communicate feedback and progress to management
• Maintain diplomacy and tact when dealing with upset or escalated calls
• Escalate customer complaints and/or calls through the appropriate channels to management
• Provide feedback to management concerning possible problems or areas of improvement
• Make recommendations to implement improved processes
• Perform other duties as assigned by management
  
  QUALIFICATIONS
  
  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required.
  
  EDUCATION and/or EXPERIENCE
• High School Diploma or General Educational Development (GED) certificate with equivalent relevant work experience desired.
• Knowledge and understanding of facility management environment
• Knowledge, understanding, and compliance with Service Request policies and procedures
• Previous customer service and/or call center experience is a must
• Bi-lingual (English and Arabic) is an advantage
• Knowledge in SAP is an advantage
  
  ATTRIBUTES
• Ability to maintain the highest level of confidentiality
• Proficient personal computer skills, including Microsoft Office
• Excellent interpersonal, written, and oral communication skills
• Ability to work in a team fostered environment
• Ability to work in a multi-tasked environment
• Ability to prioritize and organize work
• Ability to adapt to a flexible schedule.
  
  COMPUTER SKILLS
  
  Proficient with Microsoft Office

• Provide an excellent level of customer care & support to the user community.
• Resolve open helpdesk calls.
• Provide cover for incoming Helpdesk calls where necessary.
• Troubleshoot and resolve desktop user issues (hardware and software).
• Provide support and maintenance of hardware and software to desktop users.
• Troubleshoot and resolve printer and printing issues.
• Escalate unsolved issues to relevant people (3rd Line, IT Management or 3rd Party support).
• Basic Administration, Support, Development and Maintenance of the network infrastructure and its users.
• Provide clear feedback and communication to the user community at all times.
• Provide assistance/support to other members of IT Team as and when required.
• Provide proactive feedback to existing IT systems.
• Ensuring departmental procedures, policies and standards are followed and fully documented and kept up-to-date.
• Assist the IT ISS team maintain internal and external Service Level Agreements.
• Provide regular reports and feedback to the Helpdesk Manager and/or the IT ISS.
• Management team on outstanding IT requests workload and projects undertaken.
• Liaise with 3rd party support/suppliers.
• Providing support to other teams within the IT department.
• Work as a team player to increase the profile of the department.
• Other assorted tasks in the department as requested by the IT Services & Support Manager.

Qualifications, Certifications, and Experience requirements:

• Good standard of general education (BS Computer Sciences/BSCE/BSECE/) or equivalent.
• Good interpersonal skills (able to exercise tact, patience and understanding)
• Fluent in English language
• A minimum of 2 years work-related skil

Company Description

Idex Telecom is a leading VAS solution company in Saudi Arabia and the Gulf region.

Role Description

This is a full-time, on-site role for a Network Engineer located in Riyadh, Saudi Arabia. The Network Engineer will be responsible for managing and maintaining network infrastructure, ensuring optimal performance, and implementing necessary upgrades. Day-to-day tasks include network administration, designing network solutions, troubleshooting network issues, and ensuring network security. The Network Engineer will also provide support for IT-related issues.

Qualifications

• Network Administration and Network Engineering skills
• Experience in Network Design and Troubleshooting
• Proficiency in Network Security protocols and practices
• Strong problem-solving and analytical skills
• Excellent communication and team collaboration skills
• Bachelor's degree in Computer Science, Information Technology, or related field
• Relevant certifications such as CCNA, CCNP, or equivalent are a plus
• Experience in the telecommunications industry is a plus

Qiddiya Investment Company is seeking an enthusiastic and customer-focused Specialist - Help Desk to join our IT support team. The Help Desk Specialist will be the first point of contact for internal users seeking assistance with IT-related inquiries, problems, and issues. Your role will be crucial in ensuring that our employees receive timely and effective support, thereby enhancing the overall productivity of the organization.

• Provide first-level technical support for hardware, software, and network-related inquiries.
• Respond promptly to help desk tickets and phone calls, documenting all interactions in the ticketing system.
• Diagnose and troubleshoot issues related to desktops, laptops, printers, and peripheral devices.
• Assist users with application software and business software issues.
• Escalate complex issues to senior support staff as necessary while ensuring timely follow-ups.
• Maintain an organized, up-to-date knowledge base of common issues and solutions for staff reference.
• Support the onboarding and offboarding of employees by preparing IT equipment and ensuring proper access to systems.
• Conduct training sessions for users on new software and tools when applicable.
• Proactively identify areas for improvement in help desk processes and recommend enhancements.

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 1-2 years of experience in a help desk or technical support role.
• Strong troubleshooting skills and the ability to effectively communicate technical information to non-technical users.
• Familiarity with common operating systems (Windows, MacOS) and software applications.
• Excellent interpersonal and customer service skills.
• Ability to manage multiple tasks and work in a fast-paced environment.

Comprehensive benefits package

Overview:

The Support Engineer – IT is responsible for providing technical assistance, troubleshooting, and support to end-users, ensuring the smooth operation of IT systems, hardware, software, and networks. The role involves diagnosing issues, implementing solutions, and escalating complex problems to higher-level engineers when needed.

Key Responsibilities:

• Provide first- and second-line support for IT-related incidents, requests, and service issues.

• Install, configure, and maintain computer hardware, operating systems, and applications.

• Troubleshoot and resolve issues with desktops, laptops, printers, and other IT equipment.

• Support users with email, software applications, and collaboration tools.

• Monitor and maintain computer systems, servers, and network infrastructure.

• Escalate unresolved issues to senior engineers or vendors, following proper documentation.

• Ensure IT policies, security protocols, and data protection standards are applied.

• Maintain accurate records of issues and solutions within the IT ticketing system.

• Assist with onboarding/offboarding processes (account creation, access rights, equipment setup).

• Participate in system upgrades, migrations, and IT projects as required.

Skills & Qualifications:

• Strong knowledge of Windows/Mac operating systems and common business applications.

• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN, Wi-Fi).

• Familiarity with Active Directory, Office 365/Google Workspace, and IT service desk tools.

• Problem-solving skills with a customer-focused approach.

• Ability to prioritize tasks and work under pressure.

• Strong communication and teamwork skills.

Reporting to:

IT Manager / Senior Systems Engineer

Goal:

To ensure minimal disruption of business operations by providing efficient IT support and maintaining a reliable and secure IT environment.

Responsibilities

• Support the sales team in KSA with technical information and assistance.
• Prepare technical proposals, quotations, and tender documents. This includes reviewing project documentation, including specifications, drawings, and reports.
• Analyze customer requirements and provide appropriate product recommendations.
• Maintain and update product information and technical data.
• Assist in developing marketing materials and technical presentations.
• Manage and oversee projects from inception to completion.
• Coordinate with the sales team in KSA and clients to understand project requirements.
• Develop project plans, schedules, and budgets.
• Ensure compliance with safety standards and regulations.
• Create detailed designs and layouts to support the sales team and consultants in KSA.
• Utilize design software (e.g., DIALux, Relux) to develop efficient and effective solutions.
• Ensure compliance with industry standards and customer specifications.
• Provide technical support and advice during the project design phase.

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field.
• Minimum of 5 years of experience in sales support or a similar role.
• Strong knowledge of products and solutions.
• Excellent organizational and multitasking skills.
• Excellent technical writing and documentation skills.
• Strong communication and customer service abilities.
• Fluent in English; knowledge of Arabic is a plus.

Providing technical assistance to internal users andclients, ensuring that technical issues are resolved quickly and efficiently. The role also involves performing on-site visits to clients when needed to maintain service continuity.

• Provide technical support and troubleshoot issues related to computers, networks, and software.
• Install and maintain computer systems, printers, and other technical equipment.
• Handle technical malfunctions and offer quick and effective solutions.
• Conduct on-site visits to clients to resolve issues or provide technical support as needed.
• Document issues and actions taken to enhance service quality.

• Bachelor's degree in information technology, Computer Science, or a related field
• 3-4 years of hands-onexperience in technical support or IT
• Strong ability toanalyze and resolve technical issues efficiently
• Effectivecommunication skills with users and clients across various levels
• Attention to detailand accuracy in technical work
• Ability to work underpressure and manage time effectively
• Willingness to traveland conduct field visits to clients

• Microsoft Certified(Microsoft Certificate)
• CompTIA A+

We care about both your growth and your well-being. Here’swhat you can expect when you join our team:

• A team that sharesknowledge openly — no gatekeeping.
• A supportive environmentwhere you’re encouraged to be adventurous, curious, and open-minded.
• A fun, humble, and honestworkplace where your voice matters.
• A real sense of familyspirit — we work as a team, we grow as a team.
• Continuous feedback andgrowth — we don’t wait for yearly reviews to help you grow.
• 3 Work From Home days permonth.
• Access to learningresources, courses, and professional development opportunities.
• Recognition programs tocelebrate your wins.
• Chances to grow internally— many of our leaders started as juniors!

Each employee has a chance to see the impact of his work. You can make a real contribution to the success of the company. Several activities are often organized all over the year, such as weeklysports sessions, team building events, monthly drink, and much more

A full-time position. Attractive salary package.

12 days / year, including 6 of your choice.

Play any sport with colleagues, the bill is covered.

The Technical Support Engineer will provide expert technical assistance to clients, troubleshooting and resolving issues related to (product/services). The ideal candidate will have strong technical skills, problem-solving abilities, and the ability to communicate complex information to clients clearly. This role is perfect for an individual who enjoys technical problem-solving in a client-facing capacity.

Location: Riyadh, KSA

1. Provide advanced troubleshooting and support to customers for (product/services). Resolve technical issues via phone, email, and remote access tools.
2. Act as the primary point of contact for technical inquiries, ensuring clients receive timely and effective solutions.
3. Accurately log customer issues and resolutions.
4. Assist with product setup, installation, and configuration for customers.
5. Guide clients on system usage, features, and best practices.
6. Work closely with engineering and product teams to resolve complex issues and relay product feedback.
7. Monitor client systems for potential issues and perform proactive system maintenance to avoid downtime.

1. 3+ years of experience in technical support.
2. Proficiency in troubleshooting hardware/software issues, operating systems, network configurations, and device setups.
3. Experience with databases (MySQL, SQL Server, MongoDB) and cloud services (AWS, Azure, Google Cloud).
4. Knowledge of networking protocols (TCP/IP, DNS, VPN) and remote troubleshooting tools (TeamViewer, Remote Desktop).
5. Strong communication skills and ability to explain technical concepts to non-technical clients.
6. Experience with CRM software (e.g., Salesforce).
7. Bachelor’s degree in Computer Science, Information Technology, or a related field.

Providing technical assistance to internal users and clients, ensuring that technical issues are resolved quickly and efficiently. The role also involves performing on-site visits to clients when needed to maintain service continuity.

• Provide technical support and troubleshoot issues related to computers, networks, and software.
• Install and maintain computer systems, printers, and other technical equipment.
• Handle technical malfunctions and offer quick and effective solutions.
• Conduct on-site visits to clients to resolve issues or provide technical support as needed.
• Document issues and actions taken to enhance service quality.

• Bachelor's degree in information technology, Computer Science, or a related field
• 3-4 years of hands-on experience in technical support or IT
• Strong ability to analyze and resolve technical issues efficiently
• Effective communication skills with users and clients across various levels
• Attention to detail and accuracy in technical work
• Ability to work under pressure and manage time effectively
• Willingness to travel and conduct field visits to clients

• Microsoft Certified (Microsoft Certificate)
• CompTIA A+

We care about both your growth and your well-being. Here’s what you can expect when you join our team:

• A team that shares knowledge openly — no gatekeeping.
• A supportive environment where you’re encouraged to be adventurous, curious, and open-minded.
• A fun, humble, and honest workplace where your voice matters.
• A real sense of family spirit — we work as a team, we grow as a team.
• Continuous feedback and growth — we don’t wait for yearly reviews to help you grow.
• 3 Work From Home days per month.
• Access to learning resources, courses, and professional development opportunities.
• Recognition programs to celebrate your wins.
• Chances to grow internally — many of our leaders started as juniors!

Each employee has a chance to see the impact of their work. You can make a real contribution to the success of the company.

Several activities are organized throughout the year, such as weekly sports sessions, team building events, monthly drinks, and much more.

A full-time position with an attractive salary package.

12 days per year, including 6 of your choice.

Play any sport with colleagues; the bill is covered.