136 Support Consultant jobs in Saudi Arabia

Riyadh, Saudi Arabia | Posted on 01/31/2025

At Seclore, we are Entrepreneurs not Employees.

We are a passionate team with diverse backgrounds and experiences, all driven to solve complex business problems with simple, intuitive solutions. We appreciate people fueled by passion, curiosity, and hunger to learn and grow.

We encourage Seclorites to think out of the box and solve the unsolved - by working with award-winning, patent-pending, cutting-edge technology. Nothing we do has been attempted before, and we take pride in taking on the giants of the world! At Seclore, we are a tribe of risk-takers, innovators, and problem-solvers.

What truly sets us apart is our commitment to meritocracy and equal opportunity.

We are proud to be recognized as a "Great Place to Work" in India five times in a row!

We are also recognized as a "Great Place to Work" in the USA for the first time ever!

Congratulations, you have taken the first step towards bagging a career-defining role. Join the team of superheroes that safeguard data wherever it goes.

What should you know about us?

Seclore protects and controls digital assets to help enterprises prevent data theft and achieve compliance. Permissions and access to digital assets can be granularly assigned and revoked, or dynamically set at the enterprise level, including when shared with external parties. Asset discovery and automated policy enforcement allow enterprises to adapt to changing security threats and regulatory requirements in real-time and at scale.

If you are a risk-taker, innovator, and fearless problem solver who loves solving challenges of data security, then this is the place for you!

Role: Onsite Support Consultant

Experience: 3-5 Years

Location: Riyadh

As a sneak peek into the role:

This position is for self-motivated and highly energetic individuals who can think of multiple solutions for a given problem and help in decision-making while working in a super-agile environment. Here's what you will get to explore:

• Act as the primary point of contact by providing technical support to enterprise customers while being stationed at the customer location.
• Handle real-time email or voice call queries and respond in a timely manner.
• Advocate for the customer by ensuring their concerns and issues are addressed effectively.
• Achieve a strong understanding of Seclore products and develop expertise in their functionality.
• Apply knowledge, experience, and analytical skills to diagnose and resolve issues in unique and complex customer environments.
• Strive to provide resolutions on the first interaction with the customer.
• Manage multiple cases simultaneously, addressing varying degrees of severity.
• Effectively communicate procedural and technical issues to internal teams, customers, and stakeholders.
• Prioritize and manage the schedule of cases, determine their priority level, and set expectations with customers.
• Assess the need to escalate cases to the appropriate resources for handling complex issues or situations.
• Engage with internal teams to prioritize and address customer requests efficiently.
• Conduct research on operating systems, infrastructure technologies, and Seclore products as required.
• Participate in new product releases, ensuring that all necessary training and information requirements are met to provide support for the new release.
• Engage in ongoing training, self-learning, and functional/organizational development.
• Create and update documentation and support knowledge bases to reduce troubleshooting time and drive faster resolutions.
• Collaborate with internal and customer teams with diverse expertise to enhance the overall support experience.

AREAS OF WORK:

Support:

Assist users in operating Seclore applications by addressing their questions and providing guidance over phone, chat, and email.

Troubleshoot software malfunctions by diagnosing technical issues.

Repair and resolve application software malfunctions to ensure seamless functionality.

Consulting:

Provide insights to the Customer Success Manager regarding new requirements and changes at the customer end.

Conduct periodic Seclore system health checks and share reports with relevant stakeholders.

Monitor system usage and provide valuable inputs to the Customer Success Manager to optimize performance.

We can see the next Entrepreneur at Seclore if you:

Have hands-on experience across the following core technologies:

a) Operating Systems – Windows Server, Windows Client, and Linux

b) Expert-level understanding of Windows and Linux server concepts

c) Practical experience in troubleshooting Windows/Linux OS and application-related issues

d) Infrastructure technologies – Active Directory (AD), DNS, DHCP, and IIS

e) Proficiency in using the Microsoft Office Suite

f) A strong foundation in networking principles

Working knowledge of:

a) Relational database principles and methodologies – MS-SQL, Oracle

b) Antivirus or Data Loss Prevention (DLP) software

c) Diagnostic tools such as Process Monitor, Process Explorer, and Network Monitor/Wireshark

Why do we call Seclorites Entrepreneurs not Employees?

We value and support those who take the initiative and calculate risks.

We have an attitude of a problem solver and an aptitude that is tech-agnostic. You get to work with the smartest minds in the business.

We are thriving not living. At Seclore, it is not just about work but about creating outstanding employee experiences. Our supportive and open culture enables our team to thrive.

Excited to be the next Entrepreneur? Apply today!

Don’t have some of the above points in your resume at the moment? Don’t worry. We will help you build it.

Let’s build the future of data security at Seclore together.

Please share your CV in English.

Summary

A leading bank in Riyadh is looking for Murex Production Support Consultant for their Front office activities.

Responsibilities

• Validate the technical flow of all product booking and report issues with Murex vendor, track the fix, deploy, test and ensure closure.
• Educate the users on the application usage, best practices, limitations, etc. and support them for catering their needs in the right way.
• Manage new CRs coming up related to enhancements / deviations in the requirement from Business vs vendor delivery, etc.
• Develop new product pipeline, new portfolios, new currency pairs, simulation views, etc.
• Coordinate with Murex on their deliverables, support Business and QA teams for SIT, UAT validations and signoff.
• Migration Readiness - Collecting and defining templates for each product category, ensure positions are managed correctly, manual activities, etc.
• Any other ad-hoc requests, tracking FO deliverables, status updates on FO stream.

Requirements

• 7-10 years of experience in Murex, especially in Production Support with Front Office.
• Experience with Murex FO product booking, deliverables.
• Front Office development skills.
• Product functional knowledge
• Strong analytical and problem solving skills accompanied with excellent communication.
• English: C1 Advanced.

Key Responsibilities:

• Managing customer inquiries via social media platforms, WhatsApp, and the Front/Number program.
• Responding promptly to customers and resolving issues efficiently and professionally.
• Monitoring orders and coordinating with the operations team to ensure timely execution.
• Continuously registering and updating customer data in the company systems.
• Handling complaints and feedback, and forwarding them to the relevant departments when necessary.
• Preparing periodic reports on customer service performance and daily challenges.
• Contributing to the development and improvement of the customer experience.

Requirements:

• 1-2 years of experience in customer support, technical support, or related fields.
• Strong analytical and troubleshooting skills with the ability to resolve technical issues efficiently.
• Excellent written and verbal communication skills with a strong ability to explain technical concepts in simple terms.
• A passion for customer satisfaction and delivering an exceptional experience to users.
• Patience and empathy are essential when dealing with challenging situations.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.

Work Conditions:

• Full-time in shifts (morning, evening, night).
• Flexible working hours; shifts may vary (some days morning, others evening or night).
• The role requires working throughout the week, including weekends and holidays.
• Nature of work: Remote
• working per hour rate

About Invenio
The largest independent global SAP solutions provider serving the public sector as well as offering specialist skills in media and entertainment. We bring deep expertise combined with advanced technologies to enable organizations to modernize so they can run at the speed of today's business. We know how to navigate the extraordinary complexities of international businesses and public sector organizations, working with stakeholders to drive change and create agile organizations of tomorrow using the technologies of today. Learn more at

Role - SAP Application Support - Associate Consultant
SAP Skills

• 1-3 years of experience in one or more SAP modules.
• At least one full life-cycle implementation project
• Understands SAP Activate Methodology.
• Ability to use Service Marketplace to create tickets, research notes and review release notes.
• Understands functional specifications
• Experience/Knowledge of Tax and revenue module is desirable.

Educational Qualifications:

• Should be BE/BTech in Computer Science, Information Technology, Electronics & Communication or Graduation / Degree Holder

Responsibilities

• Should have experience / knowledge on SAP Tax & Revenue Management.
• Should be able to monitor and assigning tickets using remedy ticketing tool, handling initial level of queries from clients on emails, responding to emails
• Should have worked on Support Incidents & Work orders.
• Should take ownership of the assigned work, should be assertive and coordinate well with members within and outside the team.
• Conduct root cause analysis for recurring issues and major incidents.
• Develop and implement permanent fixes or workarounds to prevent problem recurrence.
• Create and maintain knowledge base articles (KBAs) and documentation for common solutions.
• English communication skills should be good.
• Ability to work in a team environment, effectively interacting with others.
• Must be result oriented, and demonstrate a can-do attitude – adaptability, flexibility, and resourcefulness.
• Ability to understand business processes from a customer perspective.
• Ability to independently handle client communication/interaction (over Zoom/Teams calls and emails).

Business Skills

• Excellent oral and written communication skills, the ability to clearly and concisely communicate with others.
• Experience with Microsoft Office suite including Word, Excel, PowerPoint, and Visio.
• Understands business processes for focus area or multiple modules.
• Ability to do research and perform detailed tasks.
• Strong analytical skills.
• Understands business functionality related to SAP module/application as well as can identify and understand touch points between modules.
• Understands how to solve detailed SAP problems.
• Understands and can explain best business practices, especially those that SAP enables.
• Understands detailed business functionality related directly and indirectly to SAP project.
• Apply best business practices, especially those that SAP enables to meet client needs.

Consulting Skills

• Aptitude for working in a team environment; problem solving skills, creative thinking, communicating clearly and empathetically, strong time management and ability to collaborate with all levels of staff.
• Ability to explain ideas and concepts to other project team members and to client personnel.
• Has a solid foundation for consulting "soft" skills necessary on client engagements, may act as a coach for others related to these soft skills.
• Ability to interpret requirements and apply SAP best practices.
• Ability to identify upsell opportunities and assists in management of scope.
• Develop new professional peer relationships for additional business or possible new consultants.
• Helps develop overall marketing messages.
• Communicates project resource requirements to staffing coordinator/clients.
• Ensures quality implementation (works with QA program).

Invenio is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. Invenio's management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs and general treatment during employment.

About Invenio

The largest independent global SAP solutions provider serving the public sector as well as offering specialist skills in media and entertainment. We bring deep expertise combined with advanced technologies to enable organizations to modernize so they can run at the speed of today's business. We know how to navigate the extraordinary complexities of international businesses and public sector organizations, working with stakeholders to drive change and create agile organizations of tomorrow using the technologies of today. Learn more at

Role - SAP Application Support - Associate Consultant

SAP Skills

• 1-3 years of experience in one or more SAP modules.
• At least one full life-cycle implementation project
• Understands SAP Activate Methodology.
• Ability to use Service Marketplace to create tickets, research notes and review release notes.
• Understands functional specifications
• Experience/Knowledge of Tax and revenue module is desirable.

Educational Qualifications:

• Should be BE/BTech in Computer Science, Information Technology, Electronics & Communication or Graduation / Degree Holder

Responsibilities

• Should have experience / knowledge on SAP Tax & Revenue Management.
• Should be able to monitor and assigning tickets using remedy ticketing tool, handling initial level of queries from clients on emails, responding to emails
• Should have worked on Support Incidents & Work orders.
• Should take ownership of the assigned work, should be assertive and coordinate well with members within and outside the team.
• Conduct root cause analysis for recurring issues and major incidents.
• Develop and implement permanent fixes or workarounds to prevent problem recurrence.
• Create and maintain knowledge base articles (KBAs) and documentation for common solutions.
• English communication skills should be good.
• Ability to work in a team environment, effectively interacting with others.
• Must be result oriented, and demonstrate a can-do attitude – adaptability, flexibility, and resourcefulness.
• Ability to understand business processes from a customer perspective.
• Ability to independently handle client communication/interaction (over Zoom/Teams calls and emails).

Business Skills

• Excellent oral and written communication skills, the ability to clearly and concisely communicate with others.
• Experience with Microsoft Office suite including Word, Excel, PowerPoint, and Visio.
• Understands business processes for focus area or multiple modules.
• Ability to do research and perform detailed tasks.
• Strong analytical skills.
• Understands business functionality related to SAP module/application as well as can identify and understand touch points between modules.
• Understands how to solve detailed SAP problems.
• Understands and can explain best business practices, especially those that SAP enables.
• Understands detailed business functionality related directly and indirectly to SAP project.
• Apply best business practices, especially those that SAP enables to meet client needs.

Consulting Skills

• Aptitude for working in a team environment; problem solving skills, creative thinking, communicating clearly and empathetically, strong time management and ability to collaborate with all levels of staff.
• Ability to explain ideas and concepts to other project team members and to client personnel.
• Has a solid foundation for consulting "soft" skills necessary on client engagements, may act as a coach for others related to these soft skills.
• Ability to interpret requirements and apply SAP best practices.
• Ability to identify upsell opportunities and assists in management of scope.
• Develop new professional peer relationships for additional business or possible new consultants.
• Helps develop overall marketing messages.
• Communicates project resource requirements to staffing coordinator/clients.
• Ensures quality implementation (works with QA program).

Invenio is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. Invenio's management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs and general treatment during employment.

Who Are We

We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.

We are looking for those who are excited to be part of our team! As a Customer Support Specialist, you will handle clients’ inquiries and requests regarding Foodics products and overall incoming communication channels

In short, you will be our first line of support for customers, with the primary goal of providing optimum service at all times!

• Handle and provide the correct answers for client inquiries.
• Escalate and follow up with concerned teams with Foodics in case any support is needed from their side until reaching case resolution.
• Document communication logs into our CRM and ticketing systems with accuracy.
• Train clients on using Foodics products using multiple virtual channels.
• Report daily events to team leaders and highlight areas where more attention may be needed.

• Bachelor’s degree in any major. (Preferred)
• 0 - 1 year of experience in call center or customer service roles.
• High fluency in the English language, especially speaking and communicating verbally. (Must)
• Excellent typing skills (Must).
• Comfortable and skilled in delivering training. (Preferred)
• Willing to work hard and with autonomy to handle customer cases till case resolution.
• Is naturally strong in communication, with great ability for problem-solving.
• Comfortable in conducting routine tasks while maintaining quality standards.

We believe you will love working at Foodics!

• We offer highly competitive compensation packages, including bonuses and the potential for shares.
• We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
• Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.
• We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.

We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.

The Job in a Nutshell
We are looking for those who are excited to be part of our team in the Center of Excellence! As a Customer Support Specialist, you will handle clients’ inquiries and requests regarding Foodics products and overall incoming communication channels

In short, you will be our first line of support for customers, with the primary goal of providing optimum service at all times!

What Will You Do

• Handle and provide the correct answers for client inquiries received at the center of excellence.
• Escalate and follow up with concerned teams with Foodics in case any support is needed from their side until reaching case resolution.
• Document communication logs into our CRM and ticketing systems with accuracy.
• Train clients on using Foodics products using multiple virtual channels.
• Report daily events to team leaders and highlight areas where more attention may be needed.

What Are We Looking For

• Bachelor’s degree in any major. (Preferred)
• 0 - 1 year of experience in call center or customer service roles
• High fluency in the English language, especially speaking and communicating verbally (Must)
• Excellent typing skills (Must)
• Flexible to work in different shifts in Khobar - On-site (Must)
• Comfortable and skilled in delivering training (Preferred)
• Willing to work hard and with autonomy to handle customer cases till case resolution
• Is naturally strong in communication, with great ability for problem-solving
• Comfortable in conducting routine tasks while maintaining quality standards.

What We Offer You

We believe you will love working at Foodics!

• We offer highly competitive compensation packages, including bonuses and the potential for shares.
• We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
• Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.
• We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.