91 Support Consultant jobs in Saudi Arabia

Riyadh, Saudi Arabia | Posted on 01/31/2025

At Seclore, we are Entrepreneurs not Employees.

We are a passionate team with diverse backgrounds and experiences, all driven to solve complex business problems with simple, intuitive solutions. We appreciate people fueled by passion, curiosity, and hunger to learn and grow.

We encourage Seclorites to think out of the box and solve the unsolved - by working with award-winning, patent-pending, cutting-edge technology. Nothing we do has been attempted before, and we take pride in taking on the giants of the world! At Seclore, we are a tribe of risk-takers, innovators, and problem-solvers.

What truly sets us apart is our commitment to meritocracy and equal opportunity.

We are proud to be recognized as a "Great Place to Work" in India five times in a row!

We are also recognized as a "Great Place to Work" in the USA for the first time ever!

Congratulations, you have taken the first step towards bagging a career-defining role. Join the team of superheroes that safeguard data wherever it goes.

What should you know about us?

Seclore protects and controls digital assets to help enterprises prevent data theft and achieve compliance. Permissions and access to digital assets can be granularly assigned and revoked, or dynamically set at the enterprise level, including when shared with external parties. Asset discovery and automated policy enforcement allow enterprises to adapt to changing security threats and regulatory requirements in real-time and at scale.

If you are a risk-taker, innovator, and fearless problem solver who loves solving challenges of data security, then this is the place for you!

Role: Onsite Support Consultant

Experience: 3-5 Years

Location: Riyadh

As a sneak peek into the role:

This position is for self-motivated and highly energetic individuals who can think of multiple solutions for a given problem and help in decision-making while working in a super-agile environment.

Here's what you will get to explore:

• Act as the primary point of contact by providing technical support to enterprise customers while being stationed at the customer location.
• Handle real-time email or voice call queries and respond in a timely manner.
• Advocate for the customer by ensuring their concerns and issues are addressed effectively.
• Achieve a strong understanding of Seclore products and develop expertise in their functionality.
• Apply knowledge, experience, and analytical skills to diagnose and resolve issues in unique and complex customer environments.
• Strive to provide resolutions on the first interaction with the customer.
• Manage multiple cases simultaneously, addressing varying degrees of severity.
• Effectively communicate procedural and technical issues to internal teams, customers, and stakeholders.
• Prioritize and manage the schedule of cases, determine their priority level, and set expectations with customers.
• Assess the need to escalate cases to the appropriate resources for handling complex issues or situations.
• Engage with internal teams to prioritize and address customer requests efficiently.
• Conduct research on operating systems, infrastructure technologies, and Seclore products as required.
• Participate in new product releases, ensuring that all necessary training and information requirements are met to provide support for the new release.
• Engage in ongoing training, self-learning, and functional/organizational development.
• Create and update documentation and support knowledge bases to reduce troubleshooting time and drive faster resolutions.
• Collaborate with internal and customer teams with diverse expertise to enhance the overall support experience.

AREAS OF WORK:

Support:

Assist users in operating Seclore applications by addressing their questions and providing guidance over phone, chat, and email.

Troubleshoot software malfunctions by diagnosing technical issues.

Repair and resolve application software malfunctions to ensure seamless functionality.

Consulting:

Provide insights to the Customer Success Manager regarding new requirements and changes at the customer end.

Conduct periodic Seclore system health checks and share reports with relevant stakeholders.

Monitor system usage and provide valuable inputs to the Customer Success Manager to optimize performance.

We can see the next Entrepreneur at Seclore if you:

Have hands-on experience across the following core technologies:

a) Operating Systems – Windows Server, Windows Client, and Linux

b) Expert-level understanding of Windows and Linux server concepts

c) Practical experience in troubleshooting Windows/Linux OS and application-related issues

d) Infrastructure technologies – Active Directory (AD), DNS, DHCP, and IIS

e) Proficiency in using the Microsoft Office Suite

f) A strong foundation in networking principles

Working knowledge of:

a) Relational database principles and methodologies – MS-SQL, Oracle

b) Antivirus or Data Loss Prevention (DLP) software

c) Diagnostic tools such as Process Monitor, Process Explorer, and Network Monitor/Wireshark

Why do we call Seclorites Entrepreneurs not Employees?

We value and support those who take the initiative and calculate risks.

We have an attitude of a problem solver and an aptitude that is tech-agnostic. You get to work with the smartest minds in the business.

We are thriving not living. At Seclore, it is not just about work but about creating outstanding employee experiences. Our supportive and open culture enables our team to thrive.

Excited to be the next Entrepreneur? Apply today!

Don’t have some of the above points in your resume at the moment? Don’t worry. We will help you build it.

Let’s build the future of data security at Seclore together.

Riyadh, Saudi Arabia | Posted on 01/31/2025

At Seclore, we are Entrepreneurs not Employees.

We are a passionate team with diverse backgrounds and experiences, all driven to solve complex business problems with simple, intuitive solutions. We appreciate people fueled by passion, curiosity, and hunger to learn and grow.

We encourage Seclorites to think out of the box and solve the unsolved - by working with award-winning, patent-pending, cutting-edge technology. Nothing we do has been attempted before, and we take pride in taking on the giants of the world! At Seclore, we are a tribe of risk-takers, innovators, and problem-solvers.

What truly sets us apart is our commitment to meritocracy and equal opportunity.

We are proud to be recognized as a "Great Place to Work" in India five times in a row!

We are also recognized as a "Great Place to Work" in the USA for the first time ever!

Congratulations, you have taken the first step towards bagging a career-defining role. Join the team of superheroes that safeguard data wherever it goes.

What should you know about us?

Seclore protects and controls digital assets to help enterprises prevent data theft and achieve compliance. Permissions and access to digital assets can be granularly assigned and revoked, or dynamically set at the enterprise level, including when shared with external parties. Asset discovery and automated policy enforcement allow enterprises to adapt to changing security threats and regulatory requirements in real-time and at scale.

If you are a risk-taker, innovator, and fearless problem solver who loves solving challenges of data security, then this is the place for you!

Role: Onsite Support Consultant

Experience: 3-5 Years

Location: Riyadh

As a sneak peek into the role:

This position is for self-motivated and highly energetic individuals who can think of multiple solutions for a given problem and help in decision-making while working in a super-agile environment. Here's what you will get to explore:

• Act as the primary point of contact by providing technical support to enterprise customers while being stationed at the customer location.
• Handle real-time email or voice call queries and respond in a timely manner.
• Advocate for the customer by ensuring their concerns and issues are addressed effectively.
• Achieve a strong understanding of Seclore products and develop expertise in their functionality.
• Apply knowledge, experience, and analytical skills to diagnose and resolve issues in unique and complex customer environments.
• Strive to provide resolutions on the first interaction with the customer.
• Manage multiple cases simultaneously, addressing varying degrees of severity.
• Effectively communicate procedural and technical issues to internal teams, customers, and stakeholders.
• Prioritize and manage the schedule of cases, determine their priority level, and set expectations with customers.
• Assess the need to escalate cases to the appropriate resources for handling complex issues or situations.
• Engage with internal teams to prioritize and address customer requests efficiently.
• Conduct research on operating systems, infrastructure technologies, and Seclore products as required.
• Participate in new product releases, ensuring that all necessary training and information requirements are met to provide support for the new release.
• Engage in ongoing training, self-learning, and functional/organizational development.
• Create and update documentation and support knowledge bases to reduce troubleshooting time and drive faster resolutions.
• Collaborate with internal and customer teams with diverse expertise to enhance the overall support experience.

AREAS OF WORK:

Support:

Assist users in operating Seclore applications by addressing their questions and providing guidance over phone, chat, and email.

Troubleshoot software malfunctions by diagnosing technical issues.

Repair and resolve application software malfunctions to ensure seamless functionality.

Consulting:

Provide insights to the Customer Success Manager regarding new requirements and changes at the customer end.

Conduct periodic Seclore system health checks and share reports with relevant stakeholders.

Monitor system usage and provide valuable inputs to the Customer Success Manager to optimize performance.

We can see the next Entrepreneur at Seclore if you:

Have hands-on experience across the following core technologies:

a) Operating Systems – Windows Server, Windows Client, and Linux

b) Expert-level understanding of Windows and Linux server concepts

c) Practical experience in troubleshooting Windows/Linux OS and application-related issues

d) Infrastructure technologies – Active Directory (AD), DNS, DHCP, and IIS

e) Proficiency in using the Microsoft Office Suite

f) A strong foundation in networking principles

Working knowledge of:

a) Relational database principles and methodologies – MS-SQL, Oracle

b) Antivirus or Data Loss Prevention (DLP) software

c) Diagnostic tools such as Process Monitor, Process Explorer, and Network Monitor/Wireshark

Why do we call Seclorites Entrepreneurs not Employees?

We value and support those who take the initiative and calculate risks.

We have an attitude of a problem solver and an aptitude that is tech-agnostic. You get to work with the smartest minds in the business.

We are thriving not living. At Seclore, it is not just about work but about creating outstanding employee experiences. Our supportive and open culture enables our team to thrive.

Excited to be the next Entrepreneur? Apply today!

Don’t have some of the above points in your resume at the moment? Don’t worry. We will help you build it.

Let’s build the future of data security at Seclore together.

Project description

We are looking for an experienced Calypso Analyst to strengthen our team in Riyadh running maintenance project for a large customer in KSA. You will be responsible for first-line technical and functional support of the Calypso application and associated technical services. The role involves user support across the front and back offices, technical maintenance of the application and involvement in the delivery of key change initiatives for the bank.

Responsibilities

• Investigate issues as and when they occur, participate in root cause analysis, and suggest and implement resolutions in a timely manner to prevent future occurrences of similar issues through incident and problem management best practices.
• Complete necessary documentation to track and close support tickets and ensure timely updates to business users and management.
• Work closely with project teams, provide analysis, support and assist with software releases and rollouts in the production environment according to Change Management best practices.
• Drive continuous improvement opportunities i.e. event monitoring and alerting, automate manual activities whenever possible
• Participate in an on-call support roster to ensure our most critical applications are Always On for our colleagues and customers and work overtime as required to fix service impacting incidents, maintain our technology services, participate in Disaster Recovery activities and assist with change delivery.
• Proactively manage risk; meet all policy and compliance requirements; perform controls; adhere to Process and Procedures pertinent to role; and escalate events, issues or breaches as they are identified (risk accountability forms part of all roles, as everyone is responsible for managing risk and compliance).
• Demonstrate professional and ethical behavior in your actions by ensuring compliance with external legislation, bank standards and internal operating policies and procedures.

SKILLS

Must have

• 5-10 years of working experience in Calypso Technical Support Analyst role.
• calypso technical knowledge and functional knowledge is a must.
• Responsible to elaborate requirements, work with development teams to develop the requirements.
• Production implementation and post-production support.
• Exposure to Oracle databases including working knowledge of SQL.
• Strong problem-solving skills and experienced in providing support in a fast-paced environment.
• Communicate status and report issues to the team leader.
• Ability to document and explain complex processes and concepts
• Strong stakeholder management skills
• Ability to work in a team.

Nice to have

understating of multiple OS environments (Linux, Windows)

Project description

We are looking for an experienced Calypso Analyst to strengthen our team in Riyadh running maintenance project for a large customer in KSA. You will be responsible for first-line technical and functional support of the Calypso application and associated technical services. The role involves user support across the front and back offices, technical maintenance of the application and involvement in the delivery of key change initiatives for the bank.

Responsibilities

• Investigate issues as and when they occur, participate in root cause analysis, and suggest and implement resolutions in a timely manner to prevent future occurrences of similar issues through incident and problem management best practices.
• Complete necessary documentation to track and close support tickets and ensure timely updates to business users and management.
• Work closely with project teams, provide analysis, support and assist with software releases and rollouts in the production environment according to Change Management best practices.
• Drive continuous improvement opportunities i.e. event monitoring and alerting, automate manual activities whenever possible
• Participate in an on-call support roster to ensure our most critical applications are Always On for our colleagues and customers and work overtime as required to fix service impacting incidents, maintain our technology services, participate in Disaster Recovery activities and assist with change delivery.
• Proactively manage risk; meet all policy and compliance requirements; perform controls; adhere to Process and Procedures pertinent to role; and escalate events, issues or breaches as they are identified (risk accountability forms part of all roles, as everyone is responsible for managing risk and compliance).
• Demonstrate professional and ethical behavior in your actions by ensuring compliance with external legislation, bank standards and internal operating policies and procedures.

SKILLS

Must have

• 5-10 years of working experience in Calypso Technical Support Analyst role.
• calypso technical knowledge and functional knowledge is a must.
• Responsible to elaborate requirements, work with development teams to develop the requirements.
• Production implementation and post-production support.
• Exposure to Oracle databases including working knowledge of SQL.
• Strong problem-solving skills and experienced in providing support in a fast-paced environment.
• Communicate status and report issues to the team leader.
• Ability to document and explain complex processes and concepts
• Strong stakeholder management skills
• Ability to work in a team.

Nice to have

understating of multiple OS environments (Linux, Windows)

Join to apply for the Help Desk Specialist role at McDonald's Saudi Arabia Central, Eastern, & Northern Regions .

Get AI-powered advice on this job and more exclusive features.

McDonald's Saudi Arabia is owned and operated by Riyadh International Catering Corporation (RICC), which holds the exclusive franchise rights in the central, eastern, and northern regions of the Kingdom of Saudi Arabia. This strategic position allows it to make a significant contribution to the national economy. RICC actively supports local suppliers and invests substantially in the recruitment and training of the local workforce. Since its establishment in 1993, McDonald's Saudi Arabia has been dedicated to providing high-quality products to all its customers while maintaining the highest food safety standards locally and internationally. The menu at McDonald's Saudi Arabia is thoughtfully crafted to promote a balanced lifestyle.

About the Role

Responsible for installing, configuring, and maintaining IT systems, networks, and hardware/software for new McDonald’s stores. The role includes troubleshooting technical issues, coordinating with vendors, setting up connectivity (phones, fax, internet), and ensuring systems run smoothly. Regular reporting and user support are key parts of the role.

Responsibilities

• Install, configure, and maintain IT systems, networks, and hardware/software for new stores.
• Identify and escalate urgent technical issues to the appropriate teams.
• Communicate with users and resolve IT-related problems efficiently.
• Troubleshoot hardware issues, perform minor repairs, and coordinate vendor maintenance.
• Set up phones, fax machines, and internet connections for store staff.
• Respond to technical questions from users regarding new store systems.
• Prepare and submit system and hardware update reports to Senior Store Support.

Qualifications & Requirements

• 1 to 2 years experience in a related field
• Good knowledge of Microsoft operating systems, hardware, and software
• Bachelor's Degree in Information Technology or related field
• Analytical Skills
• Communication Skills
• Interpersonal Skills
• Problem Solving Skills
• Bilingual in Arabic and English is a plus

• Associate

• Full-time

• Consulting

• Construction

Referrals increase your chances of interviewing at McDonald's Saudi Arabia Central, Eastern, & Northern Regions by 2x.

Get notified about new Help Desk Specialist jobs in Riyadh, Saudi Arabia .

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Looking for a motivated and tech-savvy Help Desk Technician to join our team for a project-based role in Riyadh

Joining Date:

Immediately

Location: Riyadh

Key Responsibilities:

• Provide first level support to end-users
• Troubleshoot hardware, software, and network issues
• Respond to support tickets in a timely manner
• Escalate unresolved issues when necessary
• Assist in the Installation and configuration of IT systems

Required Qualifications:

• 1 – 2 years of relevant IT support / help desk experience
• Good understanding of basic networking and troubleshooting techniques
• Strong communication and problem-solving skills
• Ability to work under pressure in a project environment
• Great organizational & Time management

Education/ Certification:

• Bachelor’s degree in Engineering / IT / Computer Science / or any relative field

Join to apply for the Help Desk Technician role at Abacus Technology Corporation

Join to apply for the Help Desk Technician role at Abacus Technology Corporation

Get AI-powered advice on this job and more exclusive features.

Overview

Abacus Technology is seeking a Help Desk Technician to provide technical support for the U.S. military in the Kingdom of Saudi Arabia (KSA). This is a full-time OCONUS position.

Overview

Abacus Technology is seeking a Help Desk Technician to provide technical support for the U.S. military in the Kingdom of Saudi Arabia (KSA). This is a full-time OCONUS position.

Responsibilities

• Serve as the first point of contact for customers seeking technical assistance over the phone or via email: interacts with (e.g., thoroughly interviews or questions) the end-users to identify a variety of issues related to desktops, laptops, printers, and servers, or network connectivity.
• Provide initial technical assistance and support for incoming queries and issues for configuring and troubleshooting Microsoft operating systems, approved software applications (both COTS and proprietary), VPNs, CAC logins, various peripherals, and PCs (HP/Dell), to include trouble shooting using remote desktop connections, if applicable.
• Create trouble tickets in the appropriate incident and request system (e.g., on the specified designated classified network) to include the pertinent detailed information necessary to accurately identify and resolve all incidents and requests within established service level agreements (SLAs).
• Maintain desktops; configure laptops; and, create and/or modify user accounts, grant SharePoint page access, and share drive file permissions.
• Monitor and resolve issues to completion using the ticketing tracking systems.
• Escalate all advanced issues to senior-level technicians, engineers, or SMEs.
• Follow-up and/or update the customer with status information, when applicable.
• Resolve and close trouble tickets.
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology

Referrals increase your chances of interviewing at Abacus Technology Corporation by 2x

Riyadh, Riyadh, Saudi Arabia 17 hours ago

Riyadh, Riyadh, Saudi Arabia 16 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Abacus Technology is seeking a Help Desk Technicianto provide technical support for the U.S. military in the Kingdom of Saudi Arabia (KSA). This is a full-time OCONUS position.

• Serve as the first point of contact for customers seeking technical assistance over the phone or via email: interacts with (e.g., thoroughly interviews or questions) the end-users to identify a variety of issues related to desktops, laptops, printers, and servers, or network connectivity.
• Provide initial technical assistance and support for incoming queries and issues for configuring and troubleshooting Microsoft operating systems, approved software applications (both COTS and proprietary), VPNs, CAC logins, various peripherals, and PCs (HP/Dell), to include trouble shooting using remote desktop connections, if applicable.
• Create trouble tickets in the appropriate incident and request system (e.g., on the specified designated classified network) to include the pertinent detailed information necessary to accurately identify and resolve all incidents and requests within established service level agreements (SLAs).
• Maintain desktops; configure laptops; and, create and/or modify user accounts, grant SharePoint page access, and share drive file permissions.
• Monitor and resolve issues to completion using the ticketing tracking systems.
• Escalate all advanced issues to senior-level technicians, engineers, or SMEs.
• Follow-up and/or update the customer with status information, when applicable.
• Resolve and close trouble tickets.

2-3 years’ IT experience in a help desk or technical support role. Bachelor’s degree in a related field. Must hold a CompTIA Security+ CE (DoD 8570 IAT Level II) certification. Solid customer service skills, strong communication skills, and the ability to demonstrate professionalism on a consistent basis. In-depth knowledge of MS Windows OS, MS Office Professional, and browser configuration. 2-3 years supporting various software applications, and troubleshooting various makes and types of printers, and PC hardware. Familiarity with a trouble ticket system such as ServiceNow, ITSM Remedy or above, or a similar tracking tool. Basic knowledge of TCP/IP, WINS, and DNS. Experience with VTC setup and configuration is a plus. Must be able to communicate technical information in a non-technical manner to the customers, when applicable; and, when creating trouble tickets, must be able to translate non-technical information into more technical terms for SMEs. Must be a US Citizen with an active Secret clearance.

Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.

EOE/M/F/Vet/Disabled

Abacus Technology is seeking a Help Desk Technicianto provide technical support for the U.S. military in the Kingdom of Saudi Arabia (KSA). This is a full-time OCONUS position.

• Serve as the first point of contact for customers seeking technical assistance over the phone or via email: interacts with (e.g., thoroughly interviews or questions) the end-users to identify a variety of issues related to desktops, laptops, printers, and servers, or network connectivity.
• Provide initial technical assistance and support for incoming queries and issues for configuring and troubleshooting Microsoft operating systems, approved software applications (both COTS and proprietary), VPNs, CAC logins, various peripherals, and PCs (HP/Dell), to include trouble shooting using remote desktop connections, if applicable.
• Create trouble tickets in the appropriate incident and request system (e.g., on the specified designated classified network) to include the pertinent detailed information necessary to accurately identify and resolve all incidents and requests within established service level agreements (SLAs).
• Maintain desktops; configure laptops; and, create and/or modify user accounts, grant SharePoint page access, and share drive file permissions.
• Monitor and resolve issues to completion using the ticketing tracking systems.
• Escalate all advanced issues to senior-level technicians, engineers, or SMEs.
• Follow-up and/or update the customer with status information, when applicable.
• Resolve and close trouble tickets.

2-3 years' IT experience in a help desk or technical support role. Bachelor's degree in a related field. Must hold a CompTIA Security+ CE (DoD 8570 IAT Level II) certification. Solid customer service skills, strong communication skills, and the ability to demonstrate professionalism on a consistent basis. In-depth knowledge of MS Windows OS, MS Office Professional, and browser configuration. 2-3 years supporting various software applications, and troubleshooting various makes and types of printers, and PC hardware. Familiarity with a trouble ticket system such as ServiceNow, ITSM Remedy or above, or a similar tracking tool. Basic knowledge of TCP/IP, WINS, and DNS. Experience with VTC setup and configuration is a plus. Must be able to communicate technical information in a non-technical manner to the customers, when applicable; and, when creating trouble tickets, must be able to translate non-technical information into more technical terms for SMEs. Must be a US Citizen with an active Secret clearance.

Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.

EOE/M/F/Vet/Disabled