151 Support Associate jobs in Saudi Arabia

Company Description
Kanz is partnering with Power & Industrial Cont Est to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from all walks of life.

Company Name: Power & Industrial Cont Est

Job Description
We are seeking a dedicated and enthusiastic Sales Assistant to join our dynamic sales team. The ideal candidate will play a crucial role in enhancing customer satisfaction and driving sales by providing exceptional service and support to our customers.

Job Purpose
The primary purpose of the Sales Assistant is to support the sales team in achieving sales targets by delivering outstanding customer service, assisting with product inquiries, and ensuring a smooth sales process. This role is vital in creating a positive shopping experience for customers and maintaining an organized sales environment.

Job Duties And Responsibilities

• customer service
• product inquiries
• sales process facilitation
• inventory management
• sales floor organization
• communication skills
• product knowledge

Qualifications
Required Qualifications

• customer service
• product inquiries
• sales process facilitation
• inventory management
• sales floor organization
• communication skills
• product knowledge

Job Brief:

The Application Support Associate Manager is responsible for managing the performance, maintenance, and support of all core business applications across Emkan's ecosystem. The role ensures high availability, efficiency, and continuous improvement of systems used by internal users, customers, and partners. The manager leads a team that provides Level 1–3 support, coordinates with vendors, and ensures timely resolution of incidents and service requests while maintaining compliance with service-level agreements (SLAs) and regulatory standards.

Responsibilities:

• Oversee day-to-day operations and support for all business-critical applications, including digital lending platforms, CRM, ERP, and integrations.
• Manage incident, problem, and change management processes in alignment with Emkan's Service Delivery Management.
• Serve as the primary escalation point for application issues affecting end-users and business continuity.
• Define, monitor, and report on SLAs, KPIs, and service performance metrics.
• Ensure timely resolution of incidents and service requests through root cause analysis and preventive action.
• Maintain a knowledge base for common application issues and resolutions.
• Implement and maintain application performance monitoring tools.
• Proactively identify and resolve performance bottlenecks.
• Ensure security, data integrity, and compliance of supported applications.
• Lead, mentor, and develop a team of application support specialists and analysts.
• Allocate resources effectively to meet business needs and shift coverage.
• Promote a culture of customer service, accountability, and continuous improvement.
• Ensure application support activities comply with internal policies and external regulations (e.g., SAMA, ISO, NCA).
• Participate in audits, business continuity planning, and disaster recovery testing.
• Maintain logs, reports, and documentation as per IT governance requirements.
• Collaborate with cross-functional teams, including development, operations, and security teams.
• Act as a bridge between technical teams and management to ensure effective communication.

Qualification and Experience:

• Bachelor's degree in IT or Business Administration or any related discipline.
• 6 – 8 years of relevant experience in IT Banking Operations and especially in IT the development and implementation of IT applications.
• Strong understanding and working knowledge of application development and support for Core banking applications and mainframe environment.
• Ability to work in a highly dynamic environment with a strong focus on maintaining the uptime of all running applications.
• Deep understanding of banking applications environment is a must.

Role Overview

The Operations & Merchant Support Associate will play a key role in supporting
TradePay's B2B BNPL
pilot by managing day-to-day merchant operations, ensuring accurate data updates, coordinating onboarding activities, and acting as a communication link between TradePay, suppliers, and distributors. The role combines operational execution, data management, and merchant relationship support to ensure smooth pilot delivery and actionable insights for future scale-up.Key Responsibilities

Merchant Operations & Data Management

• Maintain and update merchant master data, KYC/KYB details, and onboarding records in CRM and reporting systems.
• Collect and verify operational data from suppliers and distributors to ensure order, repayment, and performance accuracy.
• Track merchant activation, repayment behavior, and tier changes in collaboration with the Credit & Risk team.
• Manage the lifecycle of operational and merchant support tickets, including raising, tracking, escalating, and closing issues in coordination with internal teams.

Onboarding & Training

• Guide merchants through the onboarding process, ensuring all required documentation and agreements are completed.
• Deliver basic training to merchants on TradePay usage, repayment schedules, and benefits of flexible payment terms.
• Support suppliers' field teams in collecting promissory notes, IDs, and signatures where required.

Marketing & Communication Support

• Distribute merchant-facing marketing materials (flyers, digital messages, and in-store posters).
• Assist in local awareness campaigns to promote BNPL adoption and repayment understanding.
• Gather qualitative feedback from merchants to improve onboarding and engagement processes.

Reporting & Coordination

• Prepare daily and weekly operational reports on onboarding progress, repayment tracking, and merchant activity.
• Flag operational issues to the Field Ops Liaison and Risk Analyst for timely resolution.
• Participate in weekly pilot review meetings and contribute on-the-ground insights.

Requirements

• Bachelor's degree or diploma in Business, Operations, or related field.
• 2+ years of experience in field operations, merchant management, FMCG sales, or fintech onboarding preferred.
• Strong attention to detail and data accuracy.
• Proficiency in Microsoft Excel/Google Sheets and CRM tools.
• Excellent communication in Arabic and basic English; Urdu is a plus.
• Comfortable engaging small merchants and explaining processes clearly.

Key Attributes

• Operational mindset:
  Hands-on and proactive in resolving merchant issues.
• Collaborative:
  Works seamlessly with suppliers, distributors, and internal teams.
• Customer-focused:
  Patient and supportive in dealing with underbanked merchants.
• Reliable:
  Ensures data integrity and consistent reporting.

About Invenio
The largest independent global SAP solutions provider serving the public sector as well as offering specialist skills in media and entertainment. We bring deep expertise combined with advanced technologies to enable organizations to modernize so they can run at the speed of today's business. We know how to navigate the extraordinary complexities of international businesses and public sector organizations, working with stakeholders to drive change and create agile organizations of tomorrow using the technologies of today. Learn more at

Role - SAP Application Support - Associate Consultant
SAP Skills

• 1-3 years of experience in one or more SAP modules.
• At least one full life-cycle implementation project
• Understands SAP Activate Methodology.
• Ability to use Service Marketplace to create tickets, research notes and review release notes.
• Understands functional specifications
• Experience/Knowledge of Tax and revenue module is desirable.

Educational Qualifications:

• Should be BE/BTech in Computer Science, Information Technology, Electronics & Communication or Graduation / Degree Holder

Responsibilities

• Should have experience / knowledge on SAP Tax & Revenue Management.
• Should be able to monitor and assigning tickets using remedy ticketing tool, handling initial level of queries from clients on emails, responding to emails
• Should have worked on Support Incidents & Work orders.
• Should take ownership of the assigned work, should be assertive and coordinate well with members within and outside the team.
• Conduct root cause analysis for recurring issues and major incidents.
• Develop and implement permanent fixes or workarounds to prevent problem recurrence.
• Create and maintain knowledge base articles (KBAs) and documentation for common solutions.
• English communication skills should be good.
• Ability to work in a team environment, effectively interacting with others.
• Must be result oriented, and demonstrate a can-do attitude – adaptability, flexibility, and resourcefulness.
• Ability to understand business processes from a customer perspective.
• Ability to independently handle client communication/interaction (over Zoom/Teams calls and emails).

Business Skills

• Excellent oral and written communication skills, the ability to clearly and concisely communicate with others.
• Experience with Microsoft Office suite including Word, Excel, PowerPoint, and Visio.
• Understands business processes for focus area or multiple modules.
• Ability to do research and perform detailed tasks.
• Strong analytical skills.
• Understands business functionality related to SAP module/application as well as can identify and understand touch points between modules.
• Understands how to solve detailed SAP problems.
• Understands and can explain best business practices, especially those that SAP enables.
• Understands detailed business functionality related directly and indirectly to SAP project.
• Apply best business practices, especially those that SAP enables to meet client needs.

Consulting Skills

• Aptitude for working in a team environment; problem solving skills, creative thinking, communicating clearly and empathetically, strong time management and ability to collaborate with all levels of staff.
• Ability to explain ideas and concepts to other project team members and to client personnel.
• Has a solid foundation for consulting "soft" skills necessary on client engagements, may act as a coach for others related to these soft skills.
• Ability to interpret requirements and apply SAP best practices.
• Ability to identify upsell opportunities and assists in management of scope.
• Develop new professional peer relationships for additional business or possible new consultants.
• Helps develop overall marketing messages.
• Communicates project resource requirements to staffing coordinator/clients.
• Ensures quality implementation (works with QA program).

Invenio is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. Invenio's management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs and general treatment during employment.

About Invenio

The largest independent global SAP solutions provider serving the public sector as well as offering specialist skills in media and entertainment. We bring deep expertise combined with advanced technologies to enable organizations to modernize so they can run at the speed of today's business. We know how to navigate the extraordinary complexities of international businesses and public sector organizations, working with stakeholders to drive change and create agile organizations of tomorrow using the technologies of today. Learn more at

Role - SAP Application Support - Associate Consultant

SAP Skills

• 1-3 years of experience in one or more SAP modules.
• At least one full life-cycle implementation project
• Understands SAP Activate Methodology.
• Ability to use Service Marketplace to create tickets, research notes and review release notes.
• Understands functional specifications
• Experience/Knowledge of Tax and revenue module is desirable.

Educational Qualifications:

• Should be BE/BTech in Computer Science, Information Technology, Electronics & Communication or Graduation / Degree Holder

Responsibilities

• Should have experience / knowledge on SAP Tax & Revenue Management.
• Should be able to monitor and assigning tickets using remedy ticketing tool, handling initial level of queries from clients on emails, responding to emails
• Should have worked on Support Incidents & Work orders.
• Should take ownership of the assigned work, should be assertive and coordinate well with members within and outside the team.
• Conduct root cause analysis for recurring issues and major incidents.
• Develop and implement permanent fixes or workarounds to prevent problem recurrence.
• Create and maintain knowledge base articles (KBAs) and documentation for common solutions.
• English communication skills should be good.
• Ability to work in a team environment, effectively interacting with others.
• Must be result oriented, and demonstrate a can-do attitude – adaptability, flexibility, and resourcefulness.
• Ability to understand business processes from a customer perspective.
• Ability to independently handle client communication/interaction (over Zoom/Teams calls and emails).

Business Skills

• Excellent oral and written communication skills, the ability to clearly and concisely communicate with others.
• Experience with Microsoft Office suite including Word, Excel, PowerPoint, and Visio.
• Understands business processes for focus area or multiple modules.
• Ability to do research and perform detailed tasks.
• Strong analytical skills.
• Understands business functionality related to SAP module/application as well as can identify and understand touch points between modules.
• Understands how to solve detailed SAP problems.
• Understands and can explain best business practices, especially those that SAP enables.
• Understands detailed business functionality related directly and indirectly to SAP project.
• Apply best business practices, especially those that SAP enables to meet client needs.

Consulting Skills

• Aptitude for working in a team environment; problem solving skills, creative thinking, communicating clearly and empathetically, strong time management and ability to collaborate with all levels of staff.
• Ability to explain ideas and concepts to other project team members and to client personnel.
• Has a solid foundation for consulting "soft" skills necessary on client engagements, may act as a coach for others related to these soft skills.
• Ability to interpret requirements and apply SAP best practices.
• Ability to identify upsell opportunities and assists in management of scope.
• Develop new professional peer relationships for additional business or possible new consultants.
• Helps develop overall marketing messages.
• Communicates project resource requirements to staffing coordinator/clients.
• Ensures quality implementation (works with QA program).

Invenio is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. Invenio's management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs and general treatment during employment.

Responsibilities:

• Manage and coordinate high-priority (P1 & P2) incidents, including initiating and leading bridge calls until resolution.
• Drive Problem and Knowledge Management processes with a proactive and analytical approach.
• Initiate problem management for all P1 and P2 tickets, ensuring proper documentation and follow-up.
• Validate incident reports for accuracy and ensure timely delivery of Root Cause Analysis (RCA).
• Identify potential problems proactively to prevent service disruptions.
• Maintain comprehensive records of all problem management activities in the Problem Management Tool and keep the Known Error Database (KEDB) up to date.
• Perform trend analysis on critical services and historical incidents to detect recurring issues or areas for improvement.
• Support the continuous improvement of operational effectiveness and efficiency in the Problem Management process.
• Contribute to the Knowledge Management function by capturing, creating, and maintaining knowledge articles.
• Ensure that the knowledge base is effectively utilized and regularly updated.

Qualifications:

• Minimum 1-2 years of experience in Problem and/or Knowledge Management.
• Minimum 1-2 years of experience handling major incident calls.
• Strong understanding of IT service management processes and methodologies.
• ITIL Certification is required.
• Experience with ServiceNow or similar ticketing tools is an added advantage.
• Excellent communication and coordination skills.
• Proactive, analytical, and detail-oriented mindset.

• KEY ACCOUNTABILITIES:

Strategic Audit Leadership & Planning

• Develop and implement integrated, risk-based audit plans for both Financial & Administration and IT & Cybersecurity functions, ensuring alignment with NADEC's strategy and risk appetite.
• Identify and prioritize key risk areas for both streams through regular consultation with executive management, review of business developments, and consideration of regulatory requirements.
• Set the vision, strategy, and annual objectives for both audit streams, incorporating best practices, digital tools, and new technologies.

Audit Program Oversight & Quality Assurance

• Oversee the planning, execution, and quality of all audits and assurance reviews in financial, administrative, IT, and cybersecurity domains.
• Approve audit engagement scopes, timelines, and resource allocation; review and ensure high quality of working papers, findings, and recommendations.
• Ensure rigorous application of IIA Standards, departmental methodology, and adoption of data analytics and digital audit tools in both functions.
• Champion cross-functional audit projects where finance, administration, Support function and IT/cybersecurity risks intersect.

Stakeholder Management & Advisory

• Serve as the principal liaison with executive management, process owners, and functional leaders for support services audit matters.
• Provide expert advisory and consulting support on key risks, financial integrity, process improvement, IT controls, cybersecurity threats, and regulatory compliance.
• Prepare and submit audit reports and recommendations to the Chief Internal Audit Officer for further escalation as required.

People Leadership & Talent Development

• Lead, coach, and develop Audit Managers and teams in both financial/admin and IT/cybersecurity streams, fostering a collaborative, high-performance culture.
• Establish clear performance expectations, conduct regular evaluations, and support ongoing professional development and certification.
• Promote continuous learning, innovation, and knowledge-sharing across both streams.

Governance, Risk & Compliance

• Promote strong governance, internal controls, and risk management for financial, administrative, IT, and cybersecurity processes.
• Ensure compliance with all internal policies, regulatory requirements (including those from CMA, SFDA, NCA, and international cybersecurity frameworks), and legal mandates.
• Maintain high standards of integrity, confidentiality, and independence in all audit activities.

Continuous Improvement & Innovation

• Drive continuous improvement in audit methodologies, leveraging digital solutions and best practices from both the financial and IT/cybersecurity audit professions.
• Lead quality assurance and improvement initiatives, benchmarking performance and ensuring readiness for internal and external assessments.
• Identify emerging risks (e.g., digital transformation, cybersecurity threats, regulatory changes) and ensure audit plans and approaches are adapted accordingly.

Reporting & Follow-up

• Oversee the timely preparation and submission of comprehensive audit reports for both audit streams to the Chief Internal Audit Officer.
• Ensure management action plans are realistic, tracked, and followed up until closure.
• Provide regular updates to the CIA on remediation status and outstanding risks/issues for both functional areas.

• Oversee various Internal Audit projects beyond core function audits, this may involves collaborating with cross-functional teams to enhance audit processes and drive continuous improvement initiatives.

• JOB CONTEXT

• Executive-level position with broad responsibility for two critical support audit streams, requiring strong leadership and expertise in both financial/administrative and IT/cybersecurity audit disciplines.
• Works closely with the Internal Audit leadership team and supports the CIA in presenting results to the Audit Committee and Board as needed.
• Responsible for the confidentiality and sensitivity of information in both audit streams.

• Represents Internal Audit in high-level meetings, risk forums, and with external auditors/regulators when delegated.

• COMMUNICATIONS & WORKING RELATIONSHIPS:

Internal

Department (Within NADEC)

• Reports to the Chief Internal Audit Officer.
• Directly supervises Audit Managers for Financial & Admin Audit and IT & Cybersecurity Audit, with indirect responsibility for their teams.
• Collaborates regularly with executive management, finance, IT, HR, compliance, and other support functions.
• Provides reports and recommendations to the CIAO and supports cross-functional risk initiatives.

External

External Customers / Companies / Clients (Outside NADEC)

• Acts as the main Internal Audit contact for external auditors, consultants, and regulators regarding support services (e.g., financial, IT/cybersecurity audits), under the guidance of the CIA.

• Represents Internal Audit in professional and sector forums as delegated.

• QUALIFICATIONS, EXPERIENCE, & SKILLS:

Education and Certifications

Education:

• Bachelor's degree in accounting, Finance, Business Administration, Information Technology, Computer Science, Supply Chain or a closely related field.
• A master's degree, MBA, or equivalent is strongly preferred.

Professional Certification:

• Certified Internal Auditor (CIA) required.
• Additional certifications in financial audit (CPA, ACCA, CMA, SOCPA, etc.) and/or IT/cybersecurity audit (CISA, CISSP, CISM, CRISC, etc.) or Certified Supply Chain Professional (CSCP) strongly preferred.

Experience:

• Minimum 12–15 years of progressive internal/external audit, risk management, or IT/cybersecurity experience, with at least 5 years in a senior leadership or director-level audit role overseeing both financial/support and IT/cybersecurity domains.
• Demonstrated ability to lead cross-functional audit teams and deliver results in complex environments

Skills:

• Exceptional strategic leadership and people management abilities.
• Deep expertise in internal audit standards, financial controls, IT governance, cybersecurity, and regulatory frameworks.
• Advanced skills in digital audit tools, data analytics, and project management.
• Strong stakeholder management, influencing, and negotiation skills.
• Excellent report writing, executive presentation, and communication abilities
• Highest standards of integrity, sound judgment, and commitment to continuous improvement.

Competencies

Technical

• Multi-Disciplinary Audit Leadership (Advanced)
• Financial Controls & Reporting (Advanced)
• IT & Cybersecurity Audit (Advanced)
• Governance, Risk & Internal Control (Advanced)
• Stakeholder Engagement & Influence (Advanced)
• Audit Quality, Digitalization & Innovation (Advanced)
• Regulatory & Standards Compliance( Advanced)

• Provide prompt resolution to customer inquiries by providing appropriate and accurate information
• Accurately document and update records in required systems
• Follow up in a timely manner to ensure customer satisfaction
• Understand all programs, systems, and procedures necessary to perform job effectively
• Where applicable, communicate with customers to attempt to bring resolution
• Communicate feedback and progress to management
• Maintain diplomacy and tact when dealing with upset or escalated calls
• Escalate customer complaints and/or calls through the appropriate channels to management
• Provide feedback to management concerning possible problems or areas of improvement
• Make recommendations to implement improved processes
• Perform other duties as assigned by management
  
  QUALIFICATIONS
  
  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required.
  
  EDUCATION and/or EXPERIENCE
• High School Diploma or General Educational Development (GED) certificate with equivalent relevant work experience desired.
• Knowledge and understanding of facility management environment
• Knowledge, understanding, and compliance with Service Request policies and procedures
• Previous customer service and/or call center experience is a must
• Bi-lingual (English and Arabic) is an advantage
• Knowledge in SAP is an advantage
  
  ATTRIBUTES
• Ability to maintain the highest level of confidentiality
• Proficient personal computer skills, including Microsoft Office
• Excellent interpersonal, written, and oral communication skills
• Ability to work in a team fostered environment
• Ability to work in a multi-tasked environment
• Ability to prioritize and organize work
• Ability to adapt to a flexible schedule.
  
  COMPUTER SKILLS
  
  Proficient with Microsoft Office