117 Support Assistant jobs in Saudi Arabia

About the role

The Customer Support Specialist provides technical and product-related assistance to SiFi's customers, resolving issues and ensuring they can effectively use the company's products and services.

This role requires strong technical aptitude, problem-solving skills, and excellent communication abilities.

Key Responsibilities

Respond to customer inquiries regarding technical issues and product functionality via

various channels (phone, email, chat).

Diagnose and resolve technical problems related to SiFi's platform and services.

Provide step-by-step guidance to customers on using product features and

troubleshooting common issues.

Document all customer interactions and technical solutions accurately in the support

knowledge base and CRM system.

Escalate complex technical issues to the engineering or product teams as needed.

Follow up with customers to ensure their technical issues have been resolved and they

are satisfied.

Contribute to the creation and maintenance of support documentation and knowledge

base articles.

Identify and report recurring technical issues and provide feedback to the product team.

Stay up-to-date with SiFi's product updates and technical specifications.

Provide excellent customer service and maintain a professional demeanor. Basic Qualifications

Bachelor's degree in a technical field (e.g., Computer Science, Information Technology)

or equivalent experience.

Proven experience (1+ year) in a technical support role, preferably in the software or

FinTech industry.

Strong technical aptitude and problem-solving skills.

Excellent verbal and written communication skills in English and Arabic (preferred).

Familiarity with troubleshooting software and web applications.

Good understanding of basic networking concepts.

Direct message the job poster from RiDiK (a Subsidiary of CLPS. Nasdaq: CLPS)

L1 Support

Job Summary

We’re looking for L1 Support to support our team in Riyadh .This role offers the opportunity to work on meaningful projects, collaborate with talented colleagues, and contribute to the success of a growing company. If you’re someone who takes initiative, values continuous learning, and thrives in a collaborative setting, we’d love to hear from you.

Role Description

• Coordinate with Helpdesk, NOC team and L2 team.
• Address preliminary issues referring the document repository.
• Ensure the issue was acknowledged by L2 team for acceptance.
• Review of the incident data in the incident management tool to make sure correct incident data is captured.
• Track updates to the known error database
• Track Ageing Tickets and follow up for the closure.
• Track SLA from different teams involved and report
• Basic knowledge of IT & Banking (Preferable: Retail or Corporate)
• Application Support knowledge & experience
• Knowledge of Ticket Management
• Basic Knowledge of Monitoring Tools
• Email Management
• Good communication and soft skills
• Proficiency with Arabic & English language

Please send the update CV along with the following information to

If you are not interested, please refer to your friends.

Full Name:

Current Location:

Total years of experience:

Relevant years of experience:

Reason for leaving:

About CLPS RiDiK

RiDiK is a global technology solutions provider and a subsidiary of CLPS Incorporation (NASDAQ: CLPS), delivering cutting-edge end-to-end services across banking, wealth management, and e-commerce. With deep expertise in AI, cloud, big data, and blockchain, we support clients across Asia, North America, and the Middle East in driving digital transformation and achieving sustainable growth. Operating from regional hubs in 10 countries and backed by a global delivery network, we combine local insight with technical excellence to deliver real, measurable impact. Join RiDiK and be part of an innovative, fast-growing team shaping the future of technology across industries.

Thanks & Regards,

CLPS Inc.

| India HP/Whatsapp: +91

| India Office: + 65 68178695

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries IT Services and IT Consulting

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Join to apply for the IT SUPPORT SPECIALIST role at KILONEWTONS

Join to apply for the IT SUPPORT SPECIALIST role at KILONEWTONS

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Job Title: IT SUPPORT SPECIALIST

Location: Riyadh, KSA

Company: KILONEWTONS

Website: 5+ Years in IT Support/Helpdesk

About KILONEWTONS

KILONEWTONS is a leading technology-driven firm in Riyadh, providing cutting-edge IT solutions for Saudi Arabia’s Vision 2030 projects. We’re hiring an IT SUPPORT SPECIALIST to ensure seamless tech operations and user support!

Key Responsibilities

Provide Level 2/3 technical support for hardware, software, and network issues

Troubleshoot Windows, Linux, and macOS systems

Administer Microsoft 365, Active Directory, and Azure AD

Manage network infrastructure (LAN/WAN, VPN, Firewalls)

Support SAP/Oracle ERP systems (basic troubleshooting)

Configure and maintain printers, VoIP systems, and peripherals

Document IT processes and maintain asset inventory

Ensure cybersecurity best practices are followed

Train end-users on new technologies and tools

Required Skills & Qualifications

5+ years in corporate IT support (Gulf experience preferred)

Expertise In

• Windows Server & Desktop OS
• Linux/Unix basics
• Microsoft 365 Admin Center
• Network troubleshooting (TCP/IP, DNS, DHCP)
• Helpdesk ticketing systems (ServiceNow, Zendesk)
  
  

• Microsoft Certified: Modern Desktop Administrator
• Cisco CCNA/CompTIA Network+
• ITIL Foundation
  
  

• Tax-free salary (SAR 10,000–15,000) + benefits
• Work with cutting-edge enterprise IT systems
• Certification sponsorship and skill development
• Hybrid work model (3 days office, 2 days remote)
• Multicultural team in Riyadh’s tech hub
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries Construction

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The Technical Support Specialist will be responsible for providing exceptional technical assistance and support to both internal teams and external customers. This role involves troubleshooting issues, ensuring customer satisfaction, and maintaining efficient operational processes.

• Responding to customer inquiries regarding product functionality and troubleshooting issues using various communication channels (phone, email, chat)
• Diagnosing technical issues related to software applications and hardware systems, providing solutions in a timely manner
• Documenting support interactions and maintaining records of issues and resolutions
• Assisting in the development and improvement of support processes and documentation
• Collaborating with product development teams to report recurring problems and suggesting enhancements
• Providing training to users on product features and functionalities
• Staying up-to-date with product updates and technical specifications to provide informed support

• Proven experience as a Technical Support Specialist or in a similar role
• Strong knowledge of computer systems, software applications, and hardware components
• Excellent problem-solving skills and the ability to troubleshoot complex issues
• Outstanding communication skills, both verbal and written, with a customer-centric attitude
• Ability to work independently as well as part of a team in a fast-paced environment
• Familiarity with ticketing systems and remote access tools is a plus

• Seniority level: Mid-Senior level
• Employment type: Contract
• Job function: Information Technology
• Industries: IT Services and IT Consulting

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• Technical and Logistic Support (H/F) - AIRBUS DEFENCE AND SPACE SAUDI LIMITED
• Email Support Specialist (M365, Microsoft Exchange)
• Emerging Technologies Support Specialist (Saudi National Only)
• Operation Support / Relationship Specialist
• Senior Specialist - Business Support Applications Operations
• Engineer Service Operations Specialist (Infrastructure & Networking exp)
• Lead Specialist - Cyber Operations Management

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As a member of a worldwide team, you will develop your technical, professional, and personal skills within an environment of teamwork, cooperation, and fun. You will help developers from our technology partners create and support their applications in real-world environments. This position offers the opportunity to work with leading organizations across industries such as healthcare, finance, and telecommunications. The role encourages growth and prepares you for future opportunities within the organization.

A mentor will assist you in developing your skills through various training programs, including classroom learning, e-learning, projects, and external courses. You will also become familiar with the InterSystems environment with their guidance.

• Work with the product support team to respond promptly to customer inquiries, adhering to service standards.
• Provide technical support for custom development, user-defined functions, interfaces, reports, data migration scripts, and conversions.
• Utilize debugging and troubleshooting skills to identify application issues.
• Support application support teams in troubleshooting reported issues.
• Advise partners on technical matters such as networks, configurations, and architecture.
• Assist in troubleshooting and performance analysis for reports, stored procedures, interfaces, and data migration scripts.
• Escalate unresolved issues according to policies and procedures.
• Contribute to preparing training materials and technical documentation.
• Engage in continuous improvement of customer satisfaction by gathering and escalating feedback.
• Enhance response times and communication skills.
• Participate in on-site technical training and support as needed.
• Join on-call support rotations to ensure 24/7 customer support availability.
• Support understanding of hospital workflows, if applicable.
• Assist in analyzing complex incident tickets to improve client experience.
• Provide insights to improve product robustness and usability, including testing and reporting product issues.

• Preferably experience with hospital business workflows.
• Strong knowledge of InterSystems ObjectScript, routines, stored procedures, and objects.
• Experience with IRIS tables and globals, understanding their relation to persistent classes and tables.
• Skills in diagnosing and improving performance issues in stored procedures, SQL queries, and reports, especially with Caché ObjectScript.
• Experience with web languages such as HTML and JavaScript.
• Proficiency in SQL, data analysis, and database methodologies.
• Preferably familiarity with HL7 technologies.
• Knowledge of programming languages like Java or C++.
• Experience in roles such as Developer, Quality Engineer, or Solutions Architect.
• Ability to produce technical documentation.
• Familiarity with Internet/Intranet concepts and Microsoft IIS.
• Experience with InterSystems products like IRIS and Ensemble is preferred.
• Bachelor's or Master's degree in Computer Science or equivalent.

Note: The education section appears incomplete and should be clarified or completed accordingly.

Join to apply for the Technical Support Specialist role at InterSystems

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Join to apply for the Technical Support Specialist role at InterSystems

As a member of a worldwide team, you will develop your technical, professional, and personal skills, within an environment of teamwork, cooperation, and fun. You will help developers from our technology partners create and support their applications in real world environments. You will have the opportunity to work with some of the world’s leading organizations in healthcare, finance, telecommunications, and other industries. This position will also encourage and prepare you to take on other growth opportunities within the organization.

A mentor will help you identify and develop your technical, professional, and personal skills for a successful technical career. Depending on your level of experience the training program can include classroom learning, e-learning, projects, and external courses. Your mentor will also help you familiarize you with the InterSystems environment.

Responsibilities:

• Ready to work with the product support team.
• Provide immediate response to customer inquiries in accordance with service standards.
• Provide technical support for custom development, user defined functions, interfaces, reports, extracts, data migration scripts and conversions.
• High debugging and troubleshooting skills to identify the application issues.
• Supporting the application support team troubleshooting the reported issues.
• Provide advice and best practices to Partners for technical areas such as networks, configurations, architectures etc.
• Provide technical support for troubleshooting and performance analysis for reports, stored procedures, interfaces, conversions, data migration scripts and user defined functions.
• Escalate Open (unresolved) problems in accordance with current policies and procedures.
• Participate of preparing training materials for technical courses such as system custom development or reporting.
• Participate of preparing of technical documentation such as reference materials, installation instructions, user guides, knowledge-based articles and how-to’s.
• Continuously improve customer satisfaction by soliciting customer suggestions for product and service improvements and then escalating such suggestions to management.
• Improve response time to customer inquiries by continuously improving communication, analytical, and learning skills.
• Participate in on-site technical training if required.
• Participate in on-site technical support if required.
• Participate in the on call support 24-hour roster service, to ensure support is always available for our customers.
• Preferably experience with Hospital’s business workflows.
• Support the application specialist in analysing complex root causes of incident tickets. The goal is to improve the client’s experience with the system by resolving issues effectively and efficiently.
• Assist the Product and Implementation teams by providing insights to make the product more consistent, robust, and user-friendly. Support them by reporting and testing product tickets when needed to improve the client experience.
  
  

• Preferably experience with Hospital’s business workflows.
• Preferably strong Knowledge in InterSystems Object Script: Experience in working with and troubleshooting routines, stored procedures, and objects.
• Preferably Expertise in IRIS Tables and Globals: understanding of how persistent classes and tables relate to globals, including default global mapping and manual mappings.
• Performance Troubleshooting: Skilled in diagnosing and improving performance issues in stored procedures, SQL queries, and data extracts or reports, especially those using Caché ObjectScript.
• Experience of web-oriented languages, including HTML, and Java script.
• Experience with SQL, data analysis and database methodologies
• Preferably experience with HL7 technologies.
• Knowledge of programming languages – ideally Java or C++
• Experience working in software not limited to a Developer, Quality Engineer, and/or Solutions Architect
• Experience with data analysis and database methodologies
• Be able to design and write technical documents.
• Well-versed in Internet / Intranet concepts and Microsoft IIS.
• Preferably experience within InterSystems products (IRIS, Ensemble) is required.
• BS or MS in Computer Science or equivalent.
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries Software Development

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Riyadh, Riyadh, Saudi Arabia SAR10,000 - SAR18,000 1 month ago

Riyadh, Riyadh, Saudi Arabia 12 hours ago

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Required for Major companies in KSA:
(Technical Support Specialist)

1. Bachelor's degree in IT
2. Minimum 2 years experience
3. It is preferable to obtain courses in Networking and Technical Support

Company Profile:
Integration of the company created the employment of Egyptians abroad to meet the need of the Arab market in the country and all countries of employment in all disciplines. It employs new thinking and a modern scientific approach to achieve the highest levels of precision in the choice of employment, using various forms of advertising and marketing of scientific cadres with different classifications by computer through high-level advisory committees guided by opinion. The company is linked to computer network installations to obtain all information on the manpower needed at any time.

The company is registered according to the employment history filled with models showing the scientific level of certification, years of experience, willingness to travel, and immediate social circumstances. Their average salary is required to be ready at the request of the authorities and bodies, hospitals, institutions, and enterprises wishing to bring in Egyptian labor.

Disciplines required to provide highly efficient candidates and conduct interviews to select suitable candidates, provide curricula vitae, and prepare schedules for the work of final interviews with a representative of the company (client). Then, make the necessary formalities to move these workers to the client in case of scarcity of specialization or unavailability of the database. Job announcements will be made in the official newspaper Al-Ahram.

We are extracting a visa for someone who wants to travel during the three days after the completion of all their papers. If any obstacles arise, we can solve them and help them.

The Job Description

1. Relevant IT Certifications (e.g., CompTIA A+, ITIL, Microsoft Certified Professional) required.
2. Proven experience in IT support and troubleshooting.
3. Strong knowledge of hardware, software, and network systems; excellent problem-solving and customer service skills.
4. Experience with cloud services (e.g., AWS, Azure).
5. Knowledge of mobile device management (MDM) solutions.
6. Provide technical support for hardware and software.
7. Manage and resolve support tickets efficiently.
8. Install, configure, and maintain IT equipment and software.
9. Assist with IT projects and ensure compliance with IT policies.