127 Support Analyst jobs in Saudi Arabia

Join Our Team as an IT Support Analyst!

Are you passionate about solving technical issues and providing excellent customer service? We are seeking a dedicated IT Support Analyst to join our dynamic team. In this role, you will be responsible for diagnosing and resolving hardware and software problems, assisting users with technical issues, and maintaining IT infrastructure reliability.

Key Responsibilities:

• Provide first-line support for technical issues and escalate complex problems to appropriate teams.

• Install, configure, and troubleshoot software applications and operating systems.

• Monitor and maintain computer systems and networks to ensure optimal performance.

• Respond to IT support tickets and ensure timely resolution of issues.

• Assist in IT equipment procurement and inventory management.

*SMP OPPORTUNITY IN OIL AND GAS COMPANY*

Job Title:

Business Support Analyst

Job Details:

Responsibilities:

• Activate:
• Activate and deactivate monitoring accounts as required.
• Analyze:
• Analyze and recommend resource requirements to improve business processes.
• Identify root causes of business issues and propose corrective solutions.
• Analyze financial variances and provide actionable recommendations to achieve business targets.
• Assist In:
• Budgeting and financial analysis to support effective resource planning.
• Developing and implementing business strategies and initiatives.
• Evaluating and selecting appropriate software and technology tools.
• Filing tax reports in compliance with fiscal authority requirements.
• Collecting, entering, processing, and analyzing data for Senior Vice Presidents.
• Documenting new and updated departmental procedures.
• Capture:
• Record and track key project metrics and data for executive-level reporting.
• Conduct:
• Perform feasibility studies on new business opportunities and proposals.
• Carry out gap analyses, define business requirements, and collaborate with developers on solution design.
• Research and analyze data to support business decision-making.
• Lead user acceptance testing to validate system and process changes.
• Facilitate user feedback sessions and surveys to drive process improvements.
• Coordinate:
• Support execution of SVP business plans and deliverables.
• Monitor and manage implementation of business processes, procedures, and policies.
• Organize and deliver training sessions (individual and group formats).
• Schedule and manage meetings and travel logistics.
• Oversee preparation of annual strategic plan presentations for executive leadership.
• Produce performance and operational reports for Senior Management.
• Act as a liaison between business stakeholders and IT for project and product development.
• Collaborate with internal departments to address client needs.
• Work with business units to quantify and document business requirements.

Requirements:

• Bachelor’s degree in Business Administration, Finance, Information Systems, or a related field
• Strong analytical and problem-solving skills
• Solid understanding of financial analysis, budgeting, and strategic planning
• Experience with business process evaluation and improvement
• Proficient in Microsoft Office Suite and business intelligence tools
• Strong communication and coordination skills across multiple teams and stakeholders
• Familiarity with project management and user acceptance testing processes
• Ability to handle multiple tasks, set priorities, and meet deadlines effectively

Join to apply for the Workstation Support Analyst role at Visa

Join to apply for the Workstation Support Analyst role at Visa

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Visa Corporate IT (CIT) group has embarked on a major transformation journey. We are transforming ourselves into a true engineering organization where we put customer experience and end user support first. As part of this strategy, we are consolidating several of our Operational functions into a single area focused on providing world class operational support to our end users.

This change is geared towards rethinking how we provide Operational support for the services we are responsible for. As a member or the End User Systems Support team, the Workstation Technical Support Analyst will be responsible for providing support for the systems, services and tools utilized by Visa Inc’s staff. The successful candidate will be a technically versed resource with excellent customer service skills.

The Technical Support Analyst provides hardware and software support to our workstations (both physical and virtual), mobile wireless devices, voice & video equipment, end user solutions like Office 365, and Endpoint security tools. The Global team is dynamic and evolving charged with continuously improving the efficiency and effectiveness of support for our end user environment.

• Consistently provide an exceptional, pleasant and courteous service to all End Users
• Provide 2nd level support for escalated workstation and mobile related issues and requests
• Provide the day-to-day operational support for incidents, adds/moves/change for voice and video conferencing, and AV equipment and escalating to next level group when appropriate.
• Perform daily sweeps following defined procedures to ensure all conferencing equipment is functioning properly
• Effectively question end users to collect information and understand the issues they are experiencing, and perform diagnostic procedures to isolate and resolve the issues
• Interact with end users in person, via telephone, e-mail, IM/chat, and social tools, to provide technical support
• Prioritize incidents and complaints to assure all SLOs are met
• Maintain incident records and resolution detail utilizing ITSM Ticketing tool, Service Now
• Troubleshoot incidents and document resolution notes with root cause analysis
• Utilize all technical resources to solve end user incidents
• Escalate or work in tangent with appropriate support specialists or support groups on unresolved issues
• Escalate hardware repairs to third party providers as needed
• Effectively communicate both verbally and in writing with management to express ideas in order to make informed decisions
• Installation of workstation, telephony, and mobile hardware/software as required
• Provision and prepare workstations using standard images
• Setup and install new workstations, loaners and other workstation related equipment
• Maintain 100% accuracy/control in the asset database of deployed assets, recording/updating as needed
• Communicate and provide knowledge transfer to other agents/technicians on issues/problems and resolution
• Work with other support groups such as network operations, in assisting in the resolution of incidents or maintenance activities
• Other duties and special projects as assigned

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager

2+ years of relevant work experience and a Bachelors degree, OR 5+ years of relevant work experience
Preferred Qualifications:

• 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
• Strong experience in providing exceptional customer service
• Intermediate level Networking connectivity knowledge and troubleshooting
• Intermediate level experience in Installation, configuration, and support of local and LAN printers
• Proven track record in delivering customer service excellence
• 4-6 years of experience as a technician supporting over 300 users with the following:
• Installation, configuration, and support of PC, Mac, telephony, mobile, and voice/video hardware/software
• Hands-on support for all operational aspects of voice, video and unified communications support including, but not limited to, assigning phones, assisting with meeting scheduling, etc.
• Supporting and troubleshooting Windows 10, MS Office 365 suite, OSX (current release and prior release), iOS, Android
• Active listening to end user needs, issues, complaints
• Ability to communicate effectively with wide variety of users, and technical teams
• Ability to support, and explain technical concepts to users at various levels of technical proficiency
• Effectively manage difficult or volatile situations
• Effective collaboration with peers and other groups
• Empathetic and patient
• Ability to effectively perform issue isolation and resolution in order to minimize downtime
• Ability to assess, analyze and research technical situations and provide viable alternatives
• Able to read and understand technical manuals, procedures, and OEM guides
• Ability to schedule and prioritize
• Ability to learn new technologies and procedures quickly
  
  

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Visa by 2x

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Riyadh, Riyadh, Saudi Arabia SAR10,000.00-SAR18,000.00 1 month ago

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We are seeking a detail-oriented and analytical Logistic Support Analyst to join our team. This role is responsible for supporting logistics operations through data analysis, reporting, and coordination to ensure timely and cost-effective delivery of goods and services.

InfoResumeEdge is the worlds first platform offering completely free access to both job seekers and recruiters. By setting up your profile, you unlock global exposure, dramatically increasing your chances of being hired quicklywhether for remote or on-site positions. Start building your professional profile today and connect with leading career opportunities across the globe.

• Analyze supply chain data to identify trends, inefficiencies, and areas for improvement.

• Monitor and track shipments to ensure timely delivery and resolve any logistical issues.

• Maintain accurate records of logistics activities including shipment documentation, inventory levels, and transport costs.

• Collaborate with internal teams, suppliers, and logistics providers to ensure smooth operations.

• Generate reports and dashboards to present logistics performance metrics (KPIs).

• Assist in the development and implementation of logistics strategies and solutions.

• Evaluate and recommend improvements to optimize transportation and inventory management.

• Ensure compliance with customs, import/export regulations, and organizational policies.

• Bachelors degree in Logistics, Supply Chain Management, Business Administration, or a related field.

• 13 years of experience in logistics, supply chain, or a similar analytical role.

• Strong proficiency in Microsoft Excel, ERP systems (SAP, Oracle, etc.), and data visualization tools (e.g., Power BI, Tableau).

• Excellent analytical, organizational, and problem-solving skills.

• Strong communication and coordination abilities.

• Knowledge of international shipping regulations and documentation is a plus.

• Familiarity with Lean or Six Sigma methodologies.

• Experience working with freight forwarders and 3PL providers.

• Ability to work under pressure and manage multiple priorities.

Join Our Team as an IT Support Analyst!

Are you passionate about solving technical issues and providing excellent customer service? We are seeking a dedicated IT Support Analyst to join our dynamic team. In this role, you will be responsible for diagnosing and resolving hardware and software problems, assisting users with technical issues, and maintaining IT infrastructure reliability.

Key Responsibilities:

• Provide first-line support for technical issues and escalate complex problems to appropriate teams.

• Install, configure, and troubleshoot software applications and operating systems.

• Monitor and maintain computer systems and networks to ensure optimal performance.

• Respond to IT support tickets and ensure timely resolution of issues.

• Assist in IT equipment procurement and inventory management.

Amazon's Kindle Direct Publishing (KDP) is an independent self-publishing service launched in November 2007, concurrently with the first Amazon Kindle device that allows authors of any level to engage millions of readers that shop on Amazon. The KDP Customer Support Analyst will be the front-line interface between Amazon and publishers/content providers who use the KDP's self-publishing platform to publish, market, and sell their content in Amazon's Kindle store. The KDP Customer Support Analyst will work towards ensuring all the concerns from the publishers are duly attended. Kindle Direct Publishing offers a team environment that thrives on innovation and excellence, and our staff is talented and passionate about creating an exceptional customer experience. If you want to work for a team who delights customers, solves problems, and is the face of our company, then the KDP Customer Support Analyst role is the job for you!



Key job responsibilities
* Process and respond to email, phone, and chat contacts received from KDP website users
* Demonstrate clear and polite written and verbal communication
* Maintain a positive and professional demeanor at all times
* Meet or exceed all quality, productivity, and time management goals as set by management.
* Follow all site performance and behavior expectations as outlined by management.
* Demonstrate an appropriate sense of urgency for email response times and phone & chat service levels
* Follow company policies and processes in order to process customer requests appropriately
* Use customer service tools and software to troubleshoot, provide an accurate response, and create an exceptional customer experience
* Escalate customer issues appropriately and in a timely manner
* Proactively communicate system & process issues
* Proactively strive to drive improvement to the internal and external processes to enhance the customer experience
* Contact appropriate teams as needed for systemic issues
* Detail oriented and process focused. Must be able to follow processes and document research & interactions in clear and concise manner.
* Flexibility to work shifts including overnight and weekends

- Additional computer skills certifications in web technologies are preferable.
- Experience in web-enabled software products or services is highly preferred.
- Should be able to understand a complex problem and respond to authors.
- Basic familiarity with web technologies and HTML is highly desirable.
- Analytical skills required. Must be able to understand problems that authors are facing, categorize, document, and decide when and to whom to escalate them.
- Detail-oriented and process-focused. Must be able to follow the process and document interactions as per requirements in clear and concise manner.
- College graduates.


Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Amazon's Kindle Direct Publishing (KDP) is an independent self-publishing service launched in November 2007, concurrently with the first Amazon Kindle device that allows authors of any level to engage millions of readers that shop on Amazon. The KDP Customer Support Analyst will be the front-line interface between Amazon and publishers/content providers who use the KDP's self-publishing platform to publish, market, and sell their content in Amazon's Kindle store. The KDP Customer Support Analyst will work towards ensuring all the concerns from the publishers are duly attended. Kindle Direct Publishing offers a team environment that thrives on innovation and excellence, and our staff is talented and passionate about creating an exceptional customer experience. If you want to work for a team who delights customers, solves problems, and is the face of our company, then the KDP Customer Support Analyst role is the job for you!

Key job responsibilities
Process and respond to email, phone, and chat contacts received from KDP website users
Demonstrate clear and polite written and verbal communication
Maintain a positive and professional demeanor at all times
Meet or exceed all quality, productivity, and time management goals as set by management.
Follow all site performance and behavior expectations as outlined by management.
Demonstrate an appropriate sense of urgency for email response times and phone & chat service levels
Follow company policies and processes in order to process customer requests appropriately
Use customer service tools and software to troubleshoot, provide an accurate response, and create an exceptional customer experience
Escalate customer issues appropriately and in a timely manner
Proactively communicate system & process issues
Proactively strive to drive improvement to the internal and external processes to enhance the customer experience
Contact appropriate teams as needed for systemic issues
Detail oriented and process focused. Must be able to follow processes and document research & interactions in clear and concise manner.
Flexibility to work shifts including overnight and weekends

- Additional computer skills certifications in web technologies are preferable.
- Experience in web-enabled software products or services is highly preferred.
- Should be able to understand a complex problem and respond to authors.
- Basic familiarity with web technologies and HTML is highly desirable.
- Analytical skills required. Must be able to understand problems that authors are facing, categorize, document, and decide when and to whom to escalate them.
- Detail-oriented and process-focused. Must be able to follow the process and document interactions as per requirements in clear and concise manner.
- College graduates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Amazon's Kindle Direct Publishing (KDP) is an independent self-publishing service launched in November 2007, concurrently with the first Amazon Kindle device that allows authors of any level to engage millions of readers that shop on Amazon. The KDP Customer Support Analyst will be the front-line interface between Amazon and publishers/content providers who use the KDP's self-publishing platform to publish, market, and sell their content in Amazon's Kindle store. The KDP Customer Support Analyst will work towards ensuring all the concerns from the publishers are duly attended. Kindle Direct Publishing offers a team environment that thrives on innovation and excellence, and our staff is talented and passionate about creating an exceptional customer experience. If you want to work for a team who delights customers, solves problems, and is the face of our company, then the KDP Customer Support Analyst role is the job for you! Key job responsibilities
* Process and respond to email, phone, and chat contacts received from KDP website users
* Demonstrate clear and polite written and verbal communication
* Maintain a positive and professional demeanor at all times
* Meet or exceed all quality, productivity, and time management goals as set by management.
* Follow all site performance and behavior expectations as outlined by management.
* Demonstrate an appropriate sense of urgency for email response times and phone & chat service levels
* Follow company policies and processes in order to process customer requests appropriately
* Use customer service tools and software to troubleshoot, provide an accurate response, and create an exceptional customer experience
* Escalate customer issues appropriately and in a timely manner
* Proactively communicate system & process issues
* Proactively strive to drive improvement to the internal and external processes to enhance the customer experience
* Contact appropriate teams as needed for systemic issues
* Detail oriented and process focused. Must be able to follow processes and document research & interactions in clear and concise manner.
* Flexibility to work shifts including overnight and weekends BASIC QUALIFICATIONS PREFERRED QUALIFICATIONS

- Additional computer skills certifications in web technologies are preferable.
- Experience in web-enabled software products or services is highly preferred.
- Should be able to understand a complex problem and respond to authors.
- Basic familiarity with web technologies and HTML is highly desirable.
- Analytical skills required. Must be able to understand problems that authors are facing, categorize, document, and decide when and to whom to escalate them.
- Detail-oriented and process-focused. Must be able to follow the process and document interactions as per requirements in clear and concise manner.
- College graduates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.