114 Support Analyst jobs in Saudi Arabia

Amazon's Kindle Direct Publishing (KDP) is an independent self-publishing service launched in November 2007, concurrently with the first Amazon Kindle device that allows authors of any level to engage millions of readers that shop on Amazon. The KDP Customer Support Analyst will be the front-line interface between Amazon and publishers/content providers who use the KDP's self-publishing platform to publish, market, and sell their content in Amazon's Kindle store.

The KDP Customer Support Analyst will work towards ensuring all the concerns from the publishers are duly attended. Kindle Direct Publishing offers a team environment that thrives on innovation and excellence, and our staff is talented, and passionate about creating an exceptional customer experience.

If you want to work for a team who delights customers, solves problems, and is the face of our company, then the KDP Customer Support Analyst role is the job for you!

• Process and respond to email, phone, and chat contacts received from KDP website users
• Demonstrate clear and polite written and verbal communication
• Maintain a positive and professional demeanor at all times
• Meet or exceed all quality, productivity, and time management goals as set by management
• Follow all site performance and behavior expectations as outlined by management
• Demonstrate an appropriate sense of urgency for email response times and phone & chat service levels
• Follow company policies and processes in order to process customer requests appropriately
• Use customer service tools and software to troubleshoot, provide an accurate response, and create an exceptional customer experience
• Escalate customer issues appropriately and in a timely manner
• Proactively communicate system & process issues
• Proactively strive to drive improvement to the internal and external processes to enhance the customer experience
• Contact appropriate teams as needed for systemic issues
• Detail oriented and process focused. Must be able to follow processes and document research & interactions in clear and concise manner
• Flexibility to work shifts including overnight and weekends

College graduates.

• Additional computer skills certifications in web technologies are preferable
• Experience in web-enabled software products or services is highly preferred
• Should be able to understand a complex problem and respond to authors
• Basic familiarity with web technologies and HTML is highly desirable
• Analytical skills required. Must be able to understand problems that authors are facing, categorize, document, and decide when and to whom to escalate them
• Detail-oriented and process-focused. Must be able to follow the process and document interactions as per requirements in clear and concise manner

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Job Announcement: Core Banking Support Analyst – Trade Bank of Iraq, Saudi Arabia Branch

Job Title:
Core Banking Analyst

Location:
Riyadh, Saudi Arabia

Department:
Information Technology

Reporting to:
CTO – Saudi Arabia Branch

How to Apply

Interested candidates should submit their resume detailing their qualifications and experience to:
() & ()

The closing date for applications is (11th Sep 2025). Only shortlisted candidates will be contacted.

Job Brief

The Trade Bank of Iraq (TBI) is seeking a highly skilled Core Banking Support Analyst to join its Saudi Arabia branch. The successful candidate will be responsible for analyzing, supporting, and optimizing the bank's Temenos Core Banking System (Transact/Infinity), ensuring seamless integration with trade finance, treasury, payments, and digital banking operations.

This role requires a strong understanding of Temenos core banking modules, payment systems (SARIE, SADAD, SWIFT, and international transfers), system analysis, and regulatory compliance. It presents an excellent opportunity for an experienced professional to play a key role in the digital transformation and operational efficiency of the branch.

Key Responsibilities

· Analyze core banking system requirements and document them accurately.

· Review existing banking operations and ensure alignment with system capabilities.

· Identify, analyze, and report technical and functional issues in the core banking system.

· Participate in system testing, validate data accuracy, and ensure operational efficiency.

· Prepare and present regular reports on system performance and KPIs.

· Collaborate with development and support teams to implement system enhancements and updates.

· Assist end-users in understanding and effectively using core banking systems.

· Ensure proper documentation and compliance with internal standards and regulatory requirements.

· Coordinate with internal teams and external vendors to optimize system functionality.

Applicant Requirements

·
Education:
Bachelor's degree in Information Technology, Computer Science, Management Information Systems, or related field.

Experience:
Minimum 5 years' experience in core banking systems analysis or IT operations.

Knowledge & Skills:

o   Strong understanding of core banking operations (accounts, loans, transfers, payments).

o   Excellent analytical and problem-solving skills with attention to detail.

o   Proficiency in reporting and analytics tools (Excel, Power BI, Tableau).

o   Experience in SQL, PL/SQL, Oracle DB; knowledge of Python or Java preferred for automation.

o   Hands-on experience with core banking platforms such as Temenos, Finacle, Oracle Flexcube, ICSFS, or IMAL.

o   Familiarity with cybersecurity principles and banking regulatory compliance.

o   Strong communication and interpersonal skills, with the ability to work effectively in teams.

·
Languages:
Fluency in English is required; Arabic is preferred for internal operations.

Job Summary:

We are seeking a skilled and proactive
Senior Application Support Analyst
to lead the support of business-critical applications in a
live production environment
. In this role, you will be responsible for managing high-priority incidents, ensuring system stability, and working closely with development, infrastructure, and business teams to deliver seamless operations. You will also mentor junior support staff, drive root cause analysis, and contribute to improving incident management processes.

Key Responsibilities

• :Serve as a senior point of contact for production application issues, including incident resolution, root cause analysis, and communication with stakeholders
• .Lead the investigation and resolution of
  high-severity incidents (P1/P2
  ), minimizing business impact and ensuring timely recovery
• .Monitor application health, performance, and availability using tools like Splunk, AppDynamics, or equivalent
• .Work with Dev, QA, and Infrastructure teams to analyze recurring issues and recommend long-term solutions
• .Own and drive
  post-incident reviews (PIRs
  ) and
  problem managemen
  t, including documentation of root causes and preventive actions
• .Manage and prioritize incoming incidents, service requests, and changes using ITSM tools (e.g., ServiceNow, Jira)
• .Participate in and support
  deployment activitie
  s, release validation, and production readiness checks
• .Maintain and enhance runbooks, knowledge base articles, and standard operating procedures
• .Act as a technical mentor and escalation point for junior team members
• .Ensure compliance with internal controls, security standards, and audit requirements
• .Collaborate with business users to understand operational pain points and provide timely support or improvements

**.

Qualifications & Skill**

• s:Bachelor's degree in Computer Science, Information Technology, or a related fiel
• d.5+ yea
  rs of experience i
  n application or production suppo
  rt in a complex, high-availability environmen
• t.Strong troubleshooting and analytical skills, with hands-on experience in resolving complex production issue
• s.Proficient i
  n S
  QL, log analysis, and understanding of application architectures (web, API, microservices, etc.
• ).Experience with monitoring tools (e.g.
  , Splunk, AppDynamics, Dynatrace, Grafa
  na) and alerting system
• s.Familiarity with Linux/Unix environments and scripting (Shell, Python, etc.
• ).In-depth knowledge o
  f incident, problem, and change manageme
  nt processes (ITIL preferred
• ).Excellent communication skills – able to work with technical and non-technical stakeholders at all level
• s.Experience working i
  n on-call rotatio
  ns and handlin
  g critical incidents under pressu
  r

**e.

Preferred Qualificatio**

• ns:Experience with cloud platfo
  rms (AWS, Azur
  e) and DevOps environmen
• ts.Knowledge of CI/CD too
  ls and deployment pipelines (e.g., Jenkins, Git, Ansibl
• e).ITIL certification is a strong pl
• us.Experience in a regulated or high-availability industry (e.g., finance, healthcare, telecom) is advantageo

us.

We are seeking a proactive and detail-oriented IT Systems Support Analyst to join our team in Saudi Arabia, providing front-line technical assistance and ensuring smooth IT operations across the business. This role will be responsible for delivering on-site and remote support to end-users, managing incident resolutions, and maintaining system functionality to support day-to-day business needs. In addition, the position will contribute to system administration, documentation, and user guidance, while collaborating closely with regional teams to ensure consistent and reliable support across the Middle East.

Savills is a globally recognised real estate brand and offers the opportunity for growth and development. We are looking for a motivated and professional individual with an interest in benefiting from the support and experience the brand can offer.

Key Responsibilities

System Administration:

• User assistance and troubleshooting.
• User training/walkthroughs (if needed).
• User management (if needed).

IT Workflow:

• On-site/Remote workstation troubleshooting and assistance.
• End-to-end ownership of managed Incidents/Requests.
• Appropriate logging of actions carried out, keeping relevant parties always appraised of ticket status.
• Basic user administration – password resets, account unlocks.

Reporting and Documentation:

• Updating relevant trackers/sheets with any changes and/or updates carried out.
• Appropriate logging of incident resolution steps, outlining actions performed and their success or lack thereof.

System Reviews:

• Routine user reviews, security group reviews.
• Documentation updates (if needed).

Skills, Knowledge and Experience

Platforms & Tools:

• ServiceNow – IT Service Desk Management.
• Microsoft Active Directory – Managing User/Computer Objects and memberships.
• Excel – Formulas, VBA, Power Queries
• Lists/SharePoint – Document management, list tracker
• Power BI – Dataset design, report-builder
• Word/PowerPoint – Documentation, walkthroughs, etc.
• VS Code – HTML/CSS/JavaScript mini-projects, analyzing JSON and misc. data files, etc.

Soft Skills:

• Adaptability and quick-learning skills, to perceive in-depth the various operating procedures within different teams.
• Problem-solving skills to handle and resolve inquiries from multiple departments.
• Gentle approach and hospitality to new/existing users on any platform.
• Proficient language writing/composition skills, to aid with the various documentation tasks required, as well as maintaining clear/unambiguous official communications.
• Good verbal skills to relay/translate concepts and instructions concisely across to users.
• Comfort with remote-working requirements, and travel across the country to various sites as required.

We are seeking a proactive and detail-oriented IT Systems Support Analyst to join our team in Saudi Arabia, providing front-line technical assistance and ensuring smooth IT operations across the business. This role will be responsible for delivering on-site and remote support to end-users, managing incident resolutions, and maintaining system functionality to support day-to-day business needs. In addition, the position will contribute to system administration, documentation, and user guidance, while collaborating closely with regional teams to ensure consistent and reliable support across the Middle East.

Savills is a globally recognised real estate brand and offers the opportunity for growth and development. We are looking for a motivated and professional individual with an interest in benefiting from the support and experience the brand can offer.

*Key Responsibilities
System Administration *

• User assistance and troubleshooting.
• User training/walkthroughs (if needed).
• User management (if needed).

IT Workflow

• On-site/Remote workstation troubleshooting and assistance.
• End-to-end ownership of managed Incidents/Requests.
• Appropriate logging of actions carried out, keeping relevant parties always appraised of ticket status.
• Basic user administration – password resets, account unlocks.

Reporting And Documentation

• Updating relevant trackers/sheets with any changes and/or updates carried out.
• Appropriate logging of incident resolution steps, outlining actions performed and their success or lack thereof.

System Reviews

• Routine user reviews, security group reviews.
• Documentation updates (if needed).

Skills, Knowledge And Experience
Platforms & Tools:

• ServiceNow – IT Service Desk Management.
• Microsoft Active Directory – Managing User/Computer Objects and memberships.
• Excel – Formulas, VBA, Power Queries
• Lists/SharePoint – Document management, list tracker
• Power BI – Dataset design, report-builder
• Word/PowerPoint – Documentation, walkthroughs, etc.
• VS Code – HTML/CSS/JavaScript mini-projects, analyzing JSON and misc. data files, etc.

Soft Skills

• Adaptability and quick-learning skills, to perceive in-depth the various operating procedures within different teams.
• Problem-solving skills to handle and resolve inquiries from multiple departments.
• Gentle approach and hospitality to new/existing users on any platform.
• Proficient language writing/composition skills, to aid with the various documentation tasks required, as well as maintaining clear/unambiguous official communications.
• Good verbal skills to relay/translate concepts and instructions concisely across to users.
• Comfort with remote-working requirements, and travel across the country to various sites as required.

Over 42,000 people work for us in more than 700 offices all over the world. This breadth of global coverage, combined with specialist services and market insight, means we'll always have an expert who is local to you.

• Provide prompt resolution to customer inquiries by providing appropriate and accurate information
• Accurately document and update records in required systems
• Follow up in a timely manner to ensure customer satisfaction
• Understand all programs, systems, and procedures necessary to perform job effectively
• Where applicable, communicate with customers to attempt to bring resolution
• Communicate feedback and progress to management
• Maintain diplomacy and tact when dealing with upset or escalated calls
• Escalate customer complaints and/or calls through the appropriate channels to management
• Provide feedback to management concerning possible problems or areas of improvement
• Make recommendations to implement improved processes
• Perform other duties as assigned by management
  
  QUALIFICATIONS
  
  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required.
  
  EDUCATION and/or EXPERIENCE
• High School Diploma or General Educational Development (GED) certificate with equivalent relevant work experience desired.
• Knowledge and understanding of facility management environment
• Knowledge, understanding, and compliance with Service Request policies and procedures
• Previous customer service and/or call center experience is a must
• Bi-lingual (English and Arabic) is an advantage
• Knowledge in SAP is an advantage
  
  ATTRIBUTES
• Ability to maintain the highest level of confidentiality
• Proficient personal computer skills, including Microsoft Office
• Excellent interpersonal, written, and oral communication skills
• Ability to work in a team fostered environment
• Ability to work in a multi-tasked environment
• Ability to prioritize and organize work
• Ability to adapt to a flexible schedule.
  
  COMPUTER SKILLS
  
  Proficient with Microsoft Office

• Provide an excellent level of customer care & support to the user community.
• Resolve open helpdesk calls.
• Provide cover for incoming Helpdesk calls where necessary.
• Troubleshoot and resolve desktop user issues (hardware and software).
• Provide support and maintenance of hardware and software to desktop users.
• Troubleshoot and resolve printer and printing issues.
• Escalate unsolved issues to relevant people (3rd Line, IT Management or 3rd Party support).
• Basic Administration, Support, Development and Maintenance of the network infrastructure and its users.
• Provide clear feedback and communication to the user community at all times.
• Provide assistance/support to other members of IT Team as and when required.
• Provide proactive feedback to existing IT systems.
• Ensuring departmental procedures, policies and standards are followed and fully documented and kept up-to-date.
• Assist the IT ISS team maintain internal and external Service Level Agreements.
• Provide regular reports and feedback to the Helpdesk Manager and/or the IT ISS.
• Management team on outstanding IT requests workload and projects undertaken.
• Liaise with 3rd party support/suppliers.
• Providing support to other teams within the IT department.
• Work as a team player to increase the profile of the department.
• Other assorted tasks in the department as requested by the IT Services & Support Manager.

Qualifications, Certifications, and Experience requirements:

• Good standard of general education (BS Computer Sciences/BSCE/BSECE/) or equivalent.
• Good interpersonal skills (able to exercise tact, patience and understanding)
• Fluent in English language
• A minimum of 2 years work-related skil

Company Description

Idex Telecom is a leading VAS solution company in Saudi Arabia and the Gulf region.

Role Description

This is a full-time, on-site role for a Network Engineer located in Riyadh, Saudi Arabia. The Network Engineer will be responsible for managing and maintaining network infrastructure, ensuring optimal performance, and implementing necessary upgrades. Day-to-day tasks include network administration, designing network solutions, troubleshooting network issues, and ensuring network security. The Network Engineer will also provide support for IT-related issues.

Qualifications

• Network Administration and Network Engineering skills
• Experience in Network Design and Troubleshooting
• Proficiency in Network Security protocols and practices
• Strong problem-solving and analytical skills
• Excellent communication and team collaboration skills
• Bachelor's degree in Computer Science, Information Technology, or related field
• Relevant certifications such as CCNA, CCNP, or equivalent are a plus
• Experience in the telecommunications industry is a plus