298 Support Agent jobs in Saudi Arabia

Overview:

• Technical Support Agent will be the first point of contact for troubleshooting oasis issues, assisting end-users (hospital staff), and ensuring minimal downtime.
• The role includes logging Jira tickets, diagnosing problems, coordinating with development teams, and contributing to system improvements.
• The Technical Support Agent is responsible for providing exceptional support to healthcare professionals using Oasis.
• The main role includes but not limited to troubleshooting oasis technical issues, resolving oasis system functionalities problems, and ensuring system functionality to enhance patient care.
• The agent will collaborate with cross-functional teams to maintain high standards of service and contribute to continuous improvement initiatives.
• with both business skills and technical IT knowledge and demands an ability to manage multiple high-level tasks under pressure.

Responsibilities:

• Responsibilities Offer technical assistance to internal teams and external clients as needed.
• Keep technical documentation current, including support department policies and procedures.
• Prepare maintenance plans and upgrade schedules for customers system.
• Log work activities and develop reports for teams and customers to track progress and outcomes.
• Provide specialized technical support for OASIS HIS, including ERP modules, RCM, and healthcare applications,
• Assist internal teams and external clients with system troubleshooting, data loading/extraction, and issue resolution to minimize downtime.
• Manage and track support requests via a ticketing system, maintaining a detailed log of queries, solutions, and resolutions.
• Diagnose and resolve technical issues related to OASIS HIS, escalating complex cases when necessary.
• Coordinate Internal and external support efforts, ensuring seamless communication between teams and clients.
• Identifying and resolving technical issues

Qualifications and Required Skills:

Educational Background

Degree: A bachelor's degree in Computer Science, Information Technology, Health Information Management, or a related field is often preferred.

Certifications: Relevant certifications (e.g., CompTIA A+, ITIL, Microsoft Certified: Azure Fundamentals) can be beneficial.

Technical Skills:

Troubleshooting Skills: Strong diagnostic skills to identify and resolve software issues efficiently.

Software Proficiency: Familiarity with HIS and ERP software, including common functionalities and workflows.

Database basic Knowledge: Understanding of database management systems (e.g., SQL, Oracle) for troubleshooting data-related issues.

Networking Basics: Knowledge of networking concepts and protocols to assist with connectivity issues.

Operating Systems: Proficiency in various operating systems (Windows, Linux) and their management.

Soft Skills

Communication: Excellent verbal and written communication skills for clear interaction with clients and team members.

Customer Service Orientation: A strong focus on customer satisfaction and the ability to handle difficult situations with professionalism.

Problem-Solving: Strong analytical skills to assess problems and develop effective solutions quickly.

Team Collaboration: Ability to work collaboratively with other team members and departments.

Additional Skills

Training and Documentation: Ability to create and update user manuals, FAQs, and provide training to users.

Adaptability: Willingness to learn new technologies and adapt to changing environments and requirements.

Job Types: Full-time, Contract

Contract length: 12 months

Pay: From ﷼6,000.00 per month

Ability to commute/relocate:

• Jeddah: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Saudi Only
• Broad knowledge of the infrastructure tools, equipment, and services used throughout the site (Networks, Servers, PCs, Printing, Security and Voice)

Working knowledge in assisting users in a support capacity in all issues with active kit (laptops, printers, projectors, plotters, phones) etc.

• GPOs.Expert knowledge of DNS, DHCP, WINS, DFS, in a Windows 2012 and Windows 2016 landscape
• Install, configure and manage windows server 2012/2016/2019/2022/Linux
• Manage data backup and recovery. Manage Vsphere Vmware, Vcenter,ESXI, HyperV etc.

Demonstrated knowledge of Microsoft Windows Server setup and administration.

• Bachelor's degree in IT, computer science, or relevant

Hands-on experience with Mirth integration middleware.

Excellent problem-solving skills with ability to analyze complex integration requirements and design scalable solutions.

Effective communication skills with the ability to collaborate with cross-functional teams and stakeholders.

Strong attention to detail and a commitment to delivering high-quality integration solutions.

Ability to thrive in a fast-paced, dynamic environment and manage multiple tasks simultaneously.

• Preferred: Cisco Certified Network Associate (CCNA), preferred is Cisco Certified Network Professional (CCNP)

Education:

• Bachelor's (Required)

Experience:

• AD migration projects and Azure Active Directory: 1 year (Preferred)
• IT specialist or system administration: 2 years (Required)

Language:

• Engilsh (Required)

License/Certification:

• Preferred: Microsoft Certified System Engineer (MCSE) (Required)

Abwaab | Customer Support

KSA-based only

Responsibilities
Job Description

• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customers' needs and help them use specific features
• Update our internal databases with information about technical issues and useful discussions with customers
• Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share it with our product, sales and marketing teams

Requirements

• Familiarity with our industry is a plus
• Experience using help desk software and remote support tools
• Understanding of how CRM systems work (Zendesk)
• Excellent communication and problem-solving skills
• Multi-tasking abilities

We're looking for a
Procurement Support Agent

to join our team in Riyadh. In this role, you'll support the Procurement Team with day-to-day operations and help coordinate between departments to ensure smooth workflows and fast communication.

Key Responsibilities:

• Price unlisted parts in the system
• Search for out-of-stock parts and alternatives
• Respond to inquiries from the Customer Success team
• Follow up on customer complaints with suppliers
• Coordinate and track the return of parts to suppliers

Requirements:

• Education: Secondary School Certificate or higher

Skills:

• Proficiency in Microsoft Office
• Basic computer literacy and data entry
• Data cleaning and organization
• Strong communication skills
• Must be located in Riyadh

Responsibilities

• Respond to passenger inquiries and guide them to the correct destinations within the airport.
• Coordinate with other teams such as security, ground services, and facilities to ensure efficient service delivery.
• Manage transportation and transfer services for passengers when needed.
• Handle complaints and issues faced by passengers and provide appropriate solutions.
• Offer accurate information regarding flight schedules, baggage, and security procedures.
• Provide guidance on travel procedures such as passport requirements, visas, and safety protocols.
• Raise awareness among passengers about available airport services.
• Assist passengers during emergencies such as delays or flight cancellations.
• Collaborate with emergency teams to ensure passenger safety and comfort.
• Record observations about passenger experiences and submit regular reports to management for service improvement.
• Participate in team meetings to exchange ideas and feedback.
• Suggest ideas to enhance the passenger experience based on their feedback.
• Promote a culture of excellent service within the team.

Qualifications

Diploma in Business Administration

Required Skills

Proficiency in both Arabic and English

Overview

• Air Network Support; Operations Support; Operational Support; Dispatch; Admin & Support; Customer Service; Service Assurance; Manifesting; Customer Services/ Support Group; Dangerous Goods; Cross-Border Road Linehaul; Domestic Air Linehaul; Road Network; Operational Administration & Support; Sort Support & Trace Management; Reporting; Location-based Customer Service
• Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may escalate to senior team members.

• Accuracy & Attention to Detail
• Microsoft Office & PC Skills
• Planning & Organizing Skills
• Interpersonal Skills
• Problem Solving Skills

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.

المسمى الوظيفي: أخصائي دعم ومتابعة

الموقع:
منطقة عسير، المملكة العربية السعودية

ملخص الوظيفة :

نبحث عن أخصائي دعم ومتابعة يتمتع بالحيوية والدقة للانضمام إلى فريقنا في منطقة عسير

سيكون المرشح المثالي مسؤولًا عن متابعة تنفيذ خطط التفتيش ودعم الفرق الميدانية في التغلب على التحديات التشغيلية.

المهام الوظيفية :

• المشاركة في تقديم الحلول التصحيحية لعملية التفتيش.
• المتابعة اليومية لتنفيذ خطة التفتيش المعتمدة.
• التأكد من تطبيق إجراءات التفتيش اليومية.
• الدعم والتنسيق لتنفيذ الحملات التفتيشية.
• دعم المراقبين في تسهيل معوقات العمل الميداني.
• متابعة حركة المراقبين ورصد حالات المخالفة.

المهارات المطلوبة :

• بكالوريوس في إدارة الأعمال، الإدارة المكتبية، أو علوم الحاسب
• ي
  خصص سلامة الأغذية أو حماية البيئة لمن لديهم خبرة إداري
• يفضل خبرة سنة وما فوق
• مهارات حل المشكلات واتخاذ القرارات
• القدرة على التعامل مع مختلف الشخصيات
• مهارات التواصل والمرونة في بيئة العمل

The Support Specialist provides technical and operational support to vendors. This role is responsible for resolving support requests quickly and maintaining high satisfaction levels by troubleshooting issues and keeping support documentation up-to-date.

• Respond to support tickets.

• Troubleshoot and resolve issues.

• Escalate complex issues as needed.

• Excellent communication skills, with the ability to guide users patiently
• Self-motivated with a drive for career growth in a tech startup
• Availability to work specified hours, including rotating weekends and holidays
• A college or university degree
• 1-3 years of professional or internship experience
• A positive attitude and eagerness to help customers
• Bonus for experience in customer support, technical education, account management, or writing

As a member of a worldwide team, you will develop your technical, professional, and personal skills, within an environment of teamwork, cooperation, and fun. You will help developers from our technology partners create and support their applications in real world environments. You will have the opportunity to work with some of the world's leading organizations in healthcare, finance, telecommunications, and other industries. This position will also encourage and prepare you to take on other growth opportunities within the organization.

A mentor will help you identify and develop your technical, professional, and personal skills for a successful technical career. Depending on your level of experience the training program can include classroom learning, e-learning, projects, and external courses. Your mentor will also help you familiarize you with the InterSystems environment.

Responsibilities:

• Ready to work with the product support team.
• Provide immediate response to customer inquiries in accordance with service standards.
• Provide technical support for custom development, user defined functions, interfaces, reports, extracts, data migration scripts and conversions.
• High debugging and troubleshooting skills to identify the application issues.
• Supporting the application support team troubleshooting the reported issues.
• Provide advice and best practices to Partners for technical areas such as networks, configurations, architectures etc.
• Provide technical support for troubleshooting and performance analysis for reports, stored procedures, interfaces, conversions, data migration scripts and user defined functions.
• Escalate Open (unresolved) problems in accordance with current policies and procedures.
• Participate of preparing training materials for technical courses such as system custom development or reporting.
• Participate of preparing of technical documentation such as reference materials, installation instructions, user guides, knowledge-based articles and how-to's.
• Continuously improve customer satisfaction by soliciting customer suggestions for product and service improvements and then escalating such suggestions to management.
• Improve response time to customer inquiries by continuously improving communication, analytical, and learning skills.
• Participate in on-site technical training if required.
• Participate in on-site technical support if required.
• Participate in the on call support 24-hour roster service, to ensure support is always available for our customers.
• Preferably experience with Hospital's business workflows.
• Support the application specialist in analysing complex root causes of incident tickets. The goal is to improve the client's experience with the system by resolving issues effectively and efficiently.
• Assist the Product and Implementation teams by providing insights to make the product more consistent, robust, and user-friendly. Support them by reporting and testing product tickets when needed to improve the client experience.

Qualifications:

• Preferably experience with Hospital's business workflows.
• Preferably strong Knowledge in InterSystems Object Script: Experience in working with and troubleshooting routines, stored procedures, and objects.
• Preferably Expertise in IRIS Tables and Globals: understanding of how persistent classes and tables relate to globals, including default global mapping and manual mappings.
• Performance Troubleshooting: Skilled in diagnosing and improving performance issues in stored procedures, SQL queries, and data extracts or reports, especially those using Caché ObjectScript.
• Experience of web-oriented languages, including HTML, and Java script.
• Experience with SQL, data analysis and database methodologies
• Preferably experience with HL7 technologies.
• Knowledge of programming languages – ideally Java or C++
• Experience working in software not limited to a Developer, Quality Engineer, and/or Solutions Architect
• Experience with data analysis and database methodologies
• Be able to design and write technical documents.
• Well-versed in Internet / Intranet concepts and Microsoft IIS.
• Preferably experience within InterSystems products (IRIS, Ensemble) is required.
• BS or MS in Computer Science or equivalent.

About InterSystems
InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit

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Job Objective:

Provide technical support to internal users and external clients by addressing technical issues, offering appropriate solutions, and delivering necessary guidance to ensure the continuity and efficiency of systems and technical devices in the work environment.

Duties and Responsibilities:

• Receive technical support requests (via phone, email, or ticketing system) and handle them professionally with prompt response.
• Diagnose technical issues related to hardware, systems, or software, and provide suitable solutions to ensure smooth workflow.
• Escalate complex issues to specialized teams when necessary and follow up until final resolution.
• Set up user accounts and update permissions on systems in accordance with approved policies.
• Document all support requests, procedures, and solutions provided to ensure service quality and improve future performance.
• Offer support and guidance to users on how to effectively use systems and technical tools.
• Possess basic knowledge of IT infrastructure and computer science.

Required Skills and Qualifications:

• Minimum academic qualification of a diploma in Information Technology, Computer Engineering, or a related field.
• 1 to 3 years of practical experience in technical support.
• Good knowledge of Windows and macOS operating systems, and office applications such as Microsoft Office.
• Strong communication, problem-solving, and customer service skills.
• Professional certifications such as CompTIA A+, ITIL, or equivalent are preferred.
• Proficiency in English, both spoken and written.