105 Supermarket Manager jobs in Saudi Arabia

Position Objective:

Responsible for overseeing and managing the daily operations of the store, ensuring a seamless and positive shopping experience for customers, maintaining store standards, achieving financial targets and relaying feedback about customers and products to relevant role holders. This role requires a strong blend of leadership, organizational skills, and a deep understanding of the fashion retail market.

Key Responsibility:

Financial:

• To drive the store team to achieve the store target and store KPIs.
• To ensure store shrinkage to be less than 0.2% of the cost of sale.

Process:

• To conduct regular financial and stock audits.
• To regularly update track and communicate the store dashboard.
• To maintain the VM standards in the store.
• To maintain the employee records.(Leave Management, Passport, Performance and conduct History, roster management)
• Oversee day-to-day store operations, including opening and closing procedures.
• Set and achieve sales targets, monitor KPIs, and analyze sales performance to identify areas for improvement.
• Conduct regular team meetings to communicate goals, performance expectations, and provide constructive feedback.
• Implement and enforce company policies and procedures to ensure compliance.
• Communicate regularly with higher management, providing updates on store performance, challenges, and opportunities.
• Develop and implement action plans based on performance metrics to drive results.
• Maintaining the back store operation and replenishment of the merchandise.
• Implement and enforce security measures to prevent theft and ensure the safety of both customers and employees.
• Recruit, train, and develop a high-performing sales team.
• Monitor and manage store expenses, budgets, and financial goals.

Customer:

• To drive the store team to achieve club apparel, NPS and DSES goals.
• To maintain a relationship with the mall management.
• To effectively communicate with the office back-end team regarding store-related activities.
• Address customer inquiries and concerns promptly, striving to exceed customer expectations.
• To manage people in regards with performance and conduct of store employees.

Learning:

• To constantly upgrade the skills of self and team and create a pipeline of future store managers
• Identifying the learning gaps of the team and creating a process to address the same.
• Conduct training sessions for new hires and ongoing product knowledge sessions for the team.

Desired Experience:

The ideal Store Manager in a retail company should have 5+ years of progressive experience in customer centric role with strong management experience, leadership skills and problem-solving skills. Proven success in enhancing customer engagement, and achieving & exceeding sales KPI targets for stores. A bachelor's degree in business administration, retail management, or a related field is often preferred.

We are looking for a dynamic and result-driven Store Manager to lead retail operations, drive sales performance, and ensure excellent customer experience in alignment with company goals. The ideal candidate will be responsible for managing a team, monitoring KPIs, maintaining store standards, and executing business strategies to achieve revenue targets.

Lead and manage day-to-day store operations to ensure smooth functioning.

Drive store profitability through effective sales and operational strategies.

Supervise and motivate the in-store team to meet and exceed performance targets.

Monitor KPIs such as footfall, conversion rates, average transaction value (ATV), and stock turnover.

Ensure visual merchandising, store layout, and product displays meet brand standards.

Manage inventory levels, shrinkage control, and stock replenishment.

Handle customer queries, complaints, and escalate complex issues when necessary.

Conduct regular team training, performance reviews, and staff development.

Implement loss prevention procedures and adhere to company policies.

Liaise with head office departments for marketing, HR, logistics, and finance coordination.

Requirements

Minimum 2-4 years of experience in retail store management.

Strong leadership and interpersonal skills.

Proven ability to meet sales targets and manage large teams.

Excellent communication, time management, and decision-making skills.

Proficient in Microsoft Office & POS systems.

Bachelor’s degree in Business Administration, Retail Management, or relevant field preferred.

Arabic language skills are a plus (especially for KSA-based roles).

Benefits

Competitive salary package

Performance-based incentives

Career growth opportunities within Landmark Group

Staff discounts and wellness programs

The Offer

• Work alongside & learn from best-in-class talent
• Join a well-known brand within Luxury Fashion
• Leadership Role

The Job

Operational Responsibilities

1. Responsible for the overall management of the store and the upgrading of all essential elements.
2. Full responsibility for the amounts collected from the store and depositing them in the company bank account.
3. Manage amounts received by the administration, including petty cash, recovery, and preservation.
4. Plan the weekly work schedule and allocate daily tasks.
5. Hold short daily meetings with employees to review roles and responsibilities.
6. Train and supervise new employees, assess their understanding, and provide feedback for improvement.
7. Maintain full inventory to prevent depletion, conduct monthly inventory, and ensure it matches the system records.
8. Ensure products are displayed according to brand guidelines.
9. Ensure POS and other equipment function properly.
10. Collaborate with display, marketing, and finance teams.
11. Ensure high customer satisfaction through excellent service.
12. Handle customer complaints proactively.
13. Drive growth and increase remittance and operational rates.
14. Gain deep knowledge of brands, eyewear products, and competing brands.
15. Lead by example, embodying branding, integrity, and discipline.
16. Comply with operational standards and company policies.
17. Reduce inventory loss and shrinkage.
18. Arrange and coordinate store displays, ensuring readiness for customers, following directives from management.

Business Responsibilities

1. Achieve monthly and yearly sales revenue targets.
2. Meet KPIs related to business performance.
3. Achieve the Net Promoter Score (NPS) to assess customer loyalty.
4. Optimize store operational costs.
5. Monitor and control inventory shrinkage.

The Profile

Workplace Health and Safety

1. Ensure the store and pantry are sanitized and cleaned regularly.
2. Monitor workplace health risks and safety measures.
3. Train employees on hazard minimization and safety procedures.
4. Train staff in fire safety and emergency response.
5. Maintain fire extinguishers regularly with authorized vendors.
6. Ensure emergency contact details are accessible in the store.

The Employer

Our client is Asia's largest omnichannel retailer and manufacturer of premium quality, contemporary eyewear.

Riyadh, Saudi Arabia | Posted on 07/31/2025

We are looking for a dynamic and result-driven Store Manager to lead retail operations, drive sales performance, and ensure excellent customer experience in alignment with company goals. The ideal candidate will be responsible for managing a team, monitoring KPIs, maintaining store standards, and executing business strategies to achieve revenue targets.

Lead and manage day-to-day store operations to ensure smooth functioning.

Drive store profitability through effective sales and operational strategies.

Supervise and motivate the in-store team to meet and exceed performance targets.

Monitor KPIs such as footfall, conversion rates, average transaction value (ATV), and stock turnover.

Ensure visual merchandising, store layout, and product displays meet brand standards.

Manage inventory levels, shrinkage control, and stock replenishment.

Handle customer queries, complaints, and escalate complex issues when necessary.

Conduct regular team training, performance reviews, and staff development.

Implement loss prevention procedures and adhere to company policies.

Liaise with head office departments for marketing, HR, logistics, and finance coordination.

Minimum 2-4 years of experience in retail store management.

Strong leadership and interpersonal skills.

Proven ability to meet sales targets and manage large teams.

Excellent communication, time management, and decision-making skills.

Proficient in Microsoft Office & POS systems.

Bachelor’s degree in Business Administration, Retail Management, or relevant field preferred.

Arabic language skills are a plus (especially for KSA-based roles).

Competitive salary package

Performance-based incentives

Career growth opportunities within Landmark Group

As a Store Manager at Joe & The Juice , you will be responsible for overseeing daily store operations, ensuring exceptional customer service, and driving sales performance. You will lead, inspire, and develop a high-performing team while maintaining the brand's energetic and dynamic culture.

• Ensure smooth day-to-day operations, including inventory management, stock ordering, and adherence to company policies.
• Drive sales performance and achieve revenue targets through excellent customer engagement and upselling techniques.
• Monitor and optimize store profitability, including labor costs and waste management.

• Recruit, train, and develop a passionate team of juicers and baristas.
• Lead by example in fostering a high-energy, team-oriented, and fun work environment.
• Conduct regular performance evaluations and provide coaching to enhance team productivity.

• Maintain exceptional customer service standards, ensuring an outstanding experience for every guest.
• Uphold and enforce Joe & The Juice’s brand guidelines, store aesthetics, and hygiene standards.
• Handle customer inquiries, feedback, and complaints professionally.

• Ensure all food safety, hygiene, and health & safety regulations are strictly followed.
• Maintain cleanliness and organization across all areas of the store.

• Proven experience in a retail, hospitality, or food & beverage management role.
• Strong leadership and team-building skills with a hands-on approach.
• Passion for customer service and a dynamic, high-energy work environment.
• Ability to multitask, prioritize, and problem-solve effectively.
• Knowledge of inventory and financial management (P&L experience is a plus).
• Flexible schedule, including weekends and holidays

Position

Since 1884, our creations inspired by Rome Heritage reflect extraordinary colored gemstones combinations, as well innovation and magnificence.

In order to complete our team driven by excellence and the commitment, of creating a working environment achieving full customer satisfaction, Bulgari Middle East is looking for its next generation of retail professionals to join our magnificent maison:

STORE MANAGER - JEDDAH

(FOR SAUDI ARABIAN NATIONALS ONLY)

Job responsibilities

MISSION

• Actively participate in the development of the organization and the business in the region by building relationship of trust with all stakeholders externally and internally (in Dubai HQ and with other boutiques)
• Your understanding of our brand positioning and your business acumen will drive the teams to deliver sales and to provide our guests with unique and memorable experiences
• Close proximity to the teams and the clients, you will lead by example and accompany the development of team members to ensure structure and strong accountability
• Embracing the culture of entrepreneurship and innovation, you can adapt with agility in a fast-moving and ever-changing environment and proactively propose and implement new ways of working in line with the company’s vision and guidelines

MAIN ACCOUNTABILITIES

Business Management:

• Manage the entire boutique team, client and business operations in order to achieve sales objectives and store and service KPI’s.
• Ensuring to spend majority of the time on the shop floor with sales team and clients
• Concur to the definition of action plans related to the mystery shopping and Voice of the Client results and ensure their implementation
• Have a finger on pulse with competitor analysis and ahead of the retail landscape with key initiatives and movements happening within the local markets high luxury domain

Team Management:

• Adopt a coaching posture and use this skill consistently with the sales team on how to deliver a unique and memorable shopping experience (customer focus, story telling, extraordinary service, selling skills and attitude).
• Observe the sales floor and provide structured feedback accordingly depending on on-going client experience situations.
• Structure routine moments for coaching and feedbacking (both on the spot and in monthly one to one meetings)
• Ability to create and hold inspiring and impactful daily briefs that are motivational and empowering, throughout the day
• Partner with Sales Training department in defining key areas of educational, behavioral and skills based developmental needs that can be transmitted into SMART developmental action plans
• Ensure the participation of the store team to training sessions in order to develop and strengthen their knowledge on different topics (collections, selling techniques, brand and inspiration stories, security…)
• Adapt and implement localized on-boarding plans for new joiners where applicable

Client Management:

• Be proactive in recruiting new customers, promoting and creating events in order to generate new business opportunities
• Actively participate and involve sales teams in social events
• Support in cultivating a culture of long term relationship building
• Constantly nurture relationships with clients, in store and outside the store implementing client database activities, as per marketing guidelines
• Partner with the regional CRM teams in order to review, implement, and follow up on dedicated action plans for client retention, growth and amplification within local market
• Address client concerns/disputes/complains assuring that the client satisfaction is restored

Profile

TECHNICAL SKILLS

• Knowledge of store procedures and processes
• Knowledge of digital processes
• Knowledge of the Luxury
• business Knowledge of competition

SOFT SKILLS

• Driving and leading by example
• Business acumen
• Proactivity
• Engagement
• Client satisfaction
• Being coach
• Delivering excellence
• Managerial Effectiveness
• Integrity and Trust
• Curiosity and Change Drive

Additional information

Master of the House:

• Be responsible for the good maintenance, the safe environment, the good functioning of the store as well as the respect of product assortment and visual merchandising, respect of excellent uniforms and grooming standards, and supervise after sales service requests providing excellent pre and post service to the client
• Be responsible for the store stock, ensuring to efficiently and effectively manage it according to KPI’s, and proposing corrective actions
• Guarantee the correct application of company norms and procedures (discount etc.).
• Sponsor the development of a frictionless client experience through the different touch points, leveraging on the adoption of new digital tools and processes
• Sponsor the full store engagement on new omnichannel initiatives and amplify the change of mindset in store, driving the change

Market Knowledge:

• Related to their environment (city, street, mall, dept. Store)
• guarantee profound knowledge on brand locations, events and marketing activities

Our Store Manager is responsible for driving the store business. They work towards achieving the store sales target, build a base of loyal VIP customers by recruiting and retaining them, manage the team and ensure full adherence to the brand's guidelines and store processes.

What you'll be doing

Our Store Manager is responsible for driving the store business. They work towards achieving the store sales target, build a base of loyal VIP customers by recruiting and retaining them, manage the team and ensure full adherence to the brand's guidelines and store processes.

• Lead by example and represent the brand by communicating its values and philosophy through all activities and interactions with customers and other team members.
• Define, execute and monitor the store action plan to achieve sales targets and KPIs.
• Manage the customer database to build strong relationships with customers and create future potential selling opportunities.
• Stay ahead of latest trends, products and competitors and share feedback with relevant stakeholders in the back-office team. Conduct quarterly SWOT analysis and discuss the outcome with your team and line manager.
• Think hybrid by leveraging all types of point of sales online and offline.

• Provide a clear vision to the team about the business and store's vision and key directions.
• Identify, recruit, develop and retain strong talents.
• Create a positive work environment based on trust, respect and fairness and be the voice of the employees when needed by sharing any of their feedback, challenges and concerns with the leadership and HR teams.
• Act as a coach for the team members and promote growth mindset by leveraging the Group's available learning tools and platforms and constantly monitor the team’s development plans and professional growth.
• Ensure performance improvement plans are discussed and documented in a transparent manner.

• Ensure all sales and operational policies and procedures (SOPs) are followed and maintained in the store.
• Ensure e-commerce orders are prepared and processed within the set SLAs in terms of time and quality and no fulfillment action is pending in the store.
• Leverage available technology tools to support customer experience in and outside of store (Clienteling app, OMS, WhatsApp Business, etc.) and ensure the team is well versed with it or otherwise trained on it.
• Ensure all operating standards are followed from stock replenishment to organizing displays as per the brand's VM guidelines.
• Ensure a healthy floor coverage by analyzing historical traffic data and anticipating peak hours.
• Ensure that all processes are compliant with legal, safety, security, retail store operations and HR guidelines, work closely with relevant teams to constantly improve them and escalate any issues or concerns for prompt action.

• Develop the omnichannel mindset among the team by constantly promoting the different touchpoints of the customer experience (physical and digital).
• Use the clienteling approach and techniques with a focus on VIPs, leveraging customer data to proactively cater to their needs and preferences, the brand’s e-commerce business including different activities, offerings, activations, etc.
• Recruit new clients and convert them into loyal VIP customers by providing them with an excellent experience and constantly networking with them.

• Retail

• Store Operations (for Retail Industry)

• Store Manager

JOB PURPOSE
To provide leadership for the store, setting an excellent standard for the store and inspiring the team to achieve it. To own the employee experience, driving employee satisfaction and elevating team behaviours. To own the customer experience, driving customer satisfaction and increasing brand loyalty. To drive performance and growth, through excellent operational and commercial execution.

RESPONSIBILITIES

1. Establish a constant focus on Brand, continually driving engagement, knowledge and passion for the Brand across the store team.
2. Be on the shop floor, acting as a brand ambassador and role modelling Burberry behaviours.
3. Monitor, coach and provide feedback to the store team to deliver excellent customer experience.
4. Maintain a luxury environment, ensuring excellent execution and maintenance of Visual Merchandising guidelines across the store.
5. Drive the use of digital assets to enhance the customer experience.
6. Retain and develop talent.
7. Lead, inspire and manage a high performing, positive store team.
8. Continually elevate the capability of the store team through recruitment, staff development, mobility and effective succession planning.
9. Establish a learning culture and maintain a strong connection of the store team to the Brand.
10. Advocate product and maintain a strong understanding of product sales performance and optimise sales of the available inventory.
11. Nurture customer relationships and establish customer focused behaviours across the store team.
12. Build and cultivate long term customer relationships and lead the team to do the same.
13. Drive store performance and productivity, maintaining familiarity with the local external environment; customers, competitors and talent.
14. Maintain a commercial mindset and continually identify and convert opportunities to drive store performance.
15. Drive operational excellence across all areas of the store, ensuring compliance with all corporate standards, policies and initiatives.
16. Ensure your store has a written plan in place for emergency evacuation, practiced annually and recorded.

PERSONAL PROFILE

• Demonstrated alignment with the Burberry Store Management behaviours: Service Focused, Leading to Inspire, Commercially Aware, Developing Talent, Driving Excellence.
• Local language plus English.
• A passion for and interest in fashion, and a luxury ethos.
• A digital awareness and interest, with an ability to comfortably navigate social media and e-commerce sites.
• Awareness of local employment and retail legislation.
• Flexible to work as required to meet store needs.
• Experience in a luxury brand or in a luxury service and selling environment.
• Retail Management experience appropriate to the role, assessed based on size and complexity of previous roles.

Position Objective:

Responsible for overseeing and managing the daily operations of the store, ensuring a seamless and positive shopping experience for customers, maintaining store standards, achieving financial targets and relaying feedback about customers and products to relevant role holders. This role requires a strong blend of leadership, organizational skills, and a deep understanding of the fashion retail market.

Key Responsibility:

Financial:

• To drive the store team to achieve the store target and store KPIs.
• To ensure store shrinkage to be less than 0.2% of the cost of sale.

Process:

• To conduct regular financial and stock audits.
• To regularly update track and communicate the store dashboard.
• To maintain the VM standards in the store.
• To maintain the employee records.(Leave Management, Passport, Performance and conduct History, roster management)
• Oversee day-to-day store operations, including opening and closing procedures.
• Set and achieve sales targets, monitor KPIs, and analyze sales performance to identify areas for improvement.
• Conduct regular team meetings to communicate goals, performance expectations, and provide constructive feedback.
• Implement and enforce company policies and procedures to ensure compliance.
• Communicate regularly with higher management, providing updates on store performance, challenges, and opportunities.
• Develop and implement action plans based on performance metrics to drive results.
• Maintaining the back store operation and replenishment of the merchandise.
• Implement and enforce security measures to prevent theft and ensure the safety of both customers and employees.
• Recruit, train, and develop a high-performing sales team.
• Monitor and manage store expenses, budgets, and financial goals.

Customer:

• To drive the store team to achieve club apparel, NPS and DSES goals.
• To maintain a relationship with the mall management.
• To effectively communicate with the office back-end team regarding store-related activities.
• Address customer inquiries and concerns promptly, striving to exceed customer expectations.
• To manage people in regards with performance and conduct of store employees.

Learning:

• To constantly upgrade the skills of self and team and create a pipeline of future store managers
• Identifying the learning gaps of the team and creating a process to address the same.
• Conduct training sessions for new hires and ongoing product knowledge sessions for the team.

Desired Experience:

The ideal Store Manager in a retail company should have 5+ years of progressive experience in customer centric role with strong management experience, leadership skills and problem-solving skills. Proven success in enhancing customer engagement, and achieving & exceeding sales KPI targets for stores. A bachelor's degree in business administration, retail management, or a related field is often preferred.