35 Supermarket Manager jobs in Saudi Arabia

Job Responsibilities: Head of Retail Operations

Location:
Riyadh, Saudi Arabia (with regular travel across the Kingdom)

Operational Leadership

• Lead and oversee the day-to-day retail operations across all stores within the Kingdom, ensuring consistent execution of brand and service standards.
• Monitor and drive store performance metrics including sales, footfall, conversion, ATV, UPT, and shrinkage.
• Develop and implement SOPs to streamline and standardize operational practices across the network.
• Maintain store compliance with company policies, visual merchandising standards, and hygiene/housekeeping norms.

Team Management & Development

• Build and manage a strong retail team, fostering a culture of discipline, punctuality, and performance.
• Lead recruitment, training, and onboarding of retail staff across all levels.
• Implement motivation, rewards, recognition, and incentive programs to boost team engagement and productivity.
• Evaluate team performance and provide regular coaching, feedback, and development plans.

Strategic Alignment & Collaboration

• Work closely with Category, Supply Chain, and Marketing teams to ensure unified execution of commercial and promotional strategies.
• Align weekly goals and priorities across functions to maximize impact and agility on the shop floor.
• Drive alignment between demand planning, stock availability, and in-store execution.

Business & Financial Acumen

• Analyze store-level performance data and drive actionable insights to improve profitability and productivity.
• Set and manage store budgets, P&L targets, and cost optimization plans.
• Use KPIs and dashboards to track progress against business goals and identify improvement areas.

Customer Experience & Brand Standards

• Ensure exceptional customer service standards are consistently delivered across all stores.
• Monitor customer feedback and take corrective actions to enhance satisfaction and loyalty.
• Lead store audits and mystery shopping programs to maintain high operational standards.

Expansion & Growth

• Support new store openings, relocations, and renovations in line with business strategy and timelines.
• Contribute to retail network planning by evaluating performance of existing stores and identifying new opportunities.

At Aquarabia Qiddiya City, the Assistant Manager - Retail Operations will oversee the daily operations of retail outlets, ensuring efficient store management, inventory control, and exceptional guest service. This role is responsible for supervising retail staff, maintaining visual merchandising standards, and supporting revenue growth through strategic sales initiatives. The Assistant Manager will collaborate with the Retail Operations department to manage stock levels and ensure all retail spaces meet company standards while delivering an outstanding guest experience. Additionally, the role involves handling guest inquiries and complaints, as well as ensuring compliance with safety and operational procedures.

• Education: High school diploma or equivalent is required; a diploma in Retail Management or a related field is a plus.
• Experience: 3-6+ years of experience in retail operations in a supervisory or management role.

• Strong leadership and team management skills, with the ability to motivate and develop staff.
• Proficient in inventory management, visual merchandising, and retail sales strategies.
• Excellent customer service and communication skills.
• Strong organizational and time-management abilities, with a focus on detail.
• Proficient in using point-of-sale (POS) systems and cash handling procedures.
• Proficiency in data analysis and sales reporting.
• Strong vendor management and negotiation skills.
• Ability to analyze sales data, guest feedback, and operational performance to identify areas for efficiency improvement.
• Skilled in using Microsoft Excel, Word, and PowerPoint for reporting, budgeting, and creating operational plans.
• Languages: Fluent in English.

• Self-Actualization & Fulfillment: Advanced
• Team Synergy & Development: Advanced
• Entrepreneurial Mindset & Drive: Advanced
• Business Acumen & Diligence: Advanced

• Comply with Six Flags Qiddiya’s code of conduct and ethics.
• Promote Six Flags Qiddiya’s vision, mission, and values.
• Contribute to Six Flags Qiddiya’s culture and uphold company rules and regulations.
• Perform tasks as directed to support organizational goals.
• Share expertise with the team and encourage their professional growth.

• Supervise daily retail operations, ensuring stores are well-stocked, staff are properly trained, and guest service is of the highest standard.
• Assist in managing and training retail staff to ensure product knowledge and exceptional guest service.
• Monitor inventory levels, reorder products timely, and manage stock rotation to minimize waste and shortages.
• Implement and maintain visual merchandising standards aligned with company branding.
• Analyze sales data to identify trends and opportunities to increase revenue, adjusting displays and sales tactics accordingly.
• Collaborate with the Retail Operations Manager to develop and execute promotions, seasonal offerings, and special events.
• Handle guest inquiries and complaints, ensuring quick resolution for a positive guest experience.
• Support the development of sales strategies to drive revenue and achieve department goals.
• Oversee cash handling and financial transactions, ensuring proper procedures and resolution of discrepancies.
• Assist in scheduling staff shifts to ensure proper coverage during peak and off-peak hours.
• Conduct regular audits of inventory and retail sales to maintain accuracy and compliance with company policies.
• Work closely with vendors and suppliers to ensure timely delivery and negotiate favorable terms when possible.
• Ensure compliance with safety and health regulations, maintaining a clean and safe environment for both staff and guests.
• Provide reports on retail performance to senior management, identifying areas for improvement and recommending strategies for growth.
• Monitor retail performance metrics, including sales volume, guest satisfaction, and staff productivity, to optimize operations.
• Coordinate with the marketing team to align retail promotions with park-wide events, ensuring that product offerings and displays complement overall marketing campaigns.
• Assist in managing vendor relationships, negotiating contracts, and ensuring timely delivery of high-quality products that meet guest preferences and demand.

Head of Retail Operations

Location: Riyadh, Saudi Arabia (Frequent Travel Across the Kingdom)
Language Requirement: Fluent Arabic (Mandatory)
Industry: Fashion & Lifestyle Retail
Gross Monthly Salary: SAR 30,000 + Annual Bonus

About the Role

We are seeking a dynamic Head of Retail Operations to lead and optimize our nationwide fashion retail network. The ideal candidate will have deep expertise in mid-priced, large-range fashion/lifestyle brands within the Saudi market, with proven leadership in driving operational excellence, sales growth, and team performance.

Key Responsibilities

• Lead nationwide retail operations, ensuring achievement of sales and operational targets.

• Implement structured processes to drive consistency, efficiency, and high performance.

• Monitor KPIs and market trends to identify growth opportunities.

• Recruit, train, motivate, and manage high-performing retail teams.

• Oversee rewards, recognition, and incentive programs to boost engagement and results.

• Collaborate with Category, Supply Chain, and Marketing to align on weekly goals.

Qualifications

• 10–12 years of experience in managing mid-priced/large-range fashion retail operations (e.g., Max, Splash, BFL, Iconic, Forever 21, Red Tag, Lefties, Borders).

• Strong business acumen, numerical skills, and strategic decision-making ability.

• Proven leadership in the Saudi retail market with a disciplined, process-oriented mindset.

Compensation & Benefits

• Gross Salary: SAR 30,000/month.

• Private health insurance.

• 21 business days of paid annual vacation, including flight tickets.

• Performance-based annual bonus of up to 4 months’ salary .

As a Sales Agent - Retail Operations at Six Flags Qiddiya City and Aquarabia, you will play a crucial role in enhancing the overall guest experience by providing exceptional service and support across our retail and food & beverage outlets. You will be responsible for actively engaging with guests, showcasing our products, and driving sales through excellent product knowledge and customer interaction. This role involves working as part of a dynamic team to meet and exceed sales targets while ensuring a welcoming and enjoyable environment for all visitors.

• Engage with guests in a friendly and professional manner to promote products and drive sales.
• Maintain a thorough knowledge of product offerings, seasonal promotions, and retail policies.
• Process sales transactions accurately and handle cash and payment systems following company standards.
• Assist in inventory management by restocking shelves and maintaining visual merchandising standards.
• Respond to guest inquiries and concerns, providing prompt and effective resolutions.
• Support team members and contribute to a positive guest service atmosphere.
• Participate in location cleanliness and tidiness, ensuring that all areas meet safety and health standards.
• Assist with special events and promotions as needed.

• High school diploma or equivalent is required; additional education in a related field is a plus.
• Previous experience in sales, retail, or customer service preferred.

• Excellent communication and interpersonal skills.
• Strong ability to engage with guests and build rapport quickly.
• Sales-driven mindset with a focus on achieving individual and team targets.
• Ability to work in a fast-paced environment and can handle multiple tasks simultaneously.
• Detail-oriented with a commitment to maintaining product presentation standards.
• Basic math skills for handling cash transactions.
• Flexibility to work a varied schedule, including weekends, holidays, and evenings as required.
• Proficiency in using retail POS systems and familiarity with cash handling procedures.
• Ability to cooperate and work well within a team environment.

As a Sales Agent - Retail Operations at Six Flags Qiddiya City and Aquarabia, you will play a crucial role in enhancing the overall guest experience by providing exceptional service and support across our retail and food & beverage outlets. You will be responsible for actively engaging with guests, showcasing our products, and driving sales through excellent product knowledge and customer interaction. This role involves working as part of a dynamic team to meet and exceed sales targets while ensuring a welcoming and enjoyable environment for all visitors.

Key Responsibilities:

• Engage with guests in a friendly and professional manner to promote products and drive sales.
• Maintain a thorough knowledge of product offerings, seasonal promotions, and retail policies.
• Process sales transactions accurately and handle cash and payment systems following company standards.
• Assist in inventory management by restocking shelves and maintaining visual merchandising standards.
• Respond to guest inquiries and concerns, providing prompt and effective resolutions.
• Support team members and contribute to a positive guest service atmosphere.
• Participate in location cleanliness and tidiness, ensuring that all areas meet safety and health standards.
• Assist with special events and promotions as needed.

• High school diploma or equivalent is required; additional education in a related field is a plus.
• Previous experience in sales, retail, or customer service preferred.

• Excellent communication and interpersonal skills.
• Strong ability to engage with guests and build rapport quickly.
• Sales-driven mindset with a focus on achieving individual and team targets.
• Ability to work in a fast-paced environment and can handle multiple tasks simultaneously.
• Detail-oriented with a commitment to maintaining product presentation standards.
• Basic math skills for handling cash transactions.
• Flexibility to work a varied schedule, including weekends, holidays, and evenings as required.
• Proficiency in using retail POS systems and familiarity with cash handling procedures.
• Ability to cooperate and work well within a team environment.

We are a leading multinational retailer based on GCC.

We are looking for an experienced Director of Retail Operations to organize and oversee the operations of our stores. You will assume responsibility for the company's overall success by setting targets, supervising managers, and ensuring that they are attained. The Operations Director is expected to execute company strategies by maximizing store profitability. You will have control over store expenses, protect company assets, and manage overall store standards and processes for customer service excellence, merchandising and inventory management, retail operations, and ensure that team participation is consistent and well managed. Effective operations directors are skilled in managing diverse operations. They have a strategic mindset and are excellent leaders. Excellent financial and operational planning abilities are essential for this role. The goal is to ensure that our company meets and exceeds the expectations of business development and efficiency.

Duties and responsibilities

• Provides leadership to the team and oversees retail activities. Hires, trains, and oversees management team performance.
• Full P/L responsibility.
• Sets objectives for retail teams to ensure a high standard of service provided in the store.
• Ensures structure is provided for the retail teams in KPIs, policies and procedures, trading feedback processes, trading calendars, and controlling retail costs.
• Reviews and analyzes sales and operational records and reports; uses data to project sales, determines profitability and targets, and identifies potential new markets.
• Prepares and implements the county budget; monitors and approves expenses.
• Collaborates with managers to develop sales goals for each location, monitors progress toward those goals and develops strategies to attract and retain customers.
• Develops marketing programs and promotions to increase sales and/or introduce new products.
• Identifies opportunities for improvement; designs and implements training, strategies, policies, goals, and other resources to maximize productivity and morale.
• Schedules and directs regular sales meetings and events to share information, set and revise goals, and increase morale.
• Oversees warehouse operations in conjunction with the Supply Chain Manager.
• Manages inventory by monitoring inventory levels and planning stock supply to ensure the availability of the full line of products.
• Maintains knowledge of the market, competition, and best practices and trends in sales techniques and strategies.
• Conducts performance evaluations that are timely and constructive. Handles discipline and termination of employees in accordance with company policy and labor law.
• Performs other duties as assigned.

Requirements

• Strong verbal and written communication skills.
• Excellent sales and customer service skills, with proven negotiation skills.
• Excellent math skills to draft and implement budgets and conduct data analysis.
• Excellent supervisory and leadership skills.
• A thorough understanding of the company's products and/or services, and those of immediate competitors in the surrounding market.
• Bachelor's degree in business, Marketing, Finance, or related field; OR Extensive experience as a sales manager is required.
• Must be able to travel regularly throughout the GCC.

The role is responsible for working in day-to-day workflow activities ensuring a range of operations activities are executed accurately and in compliance with policies and guidelines. He/she resolves queries from internal and external stakeholders in a clear and timely manner. He/she works with the Head to develop and improve unit policies, processes, and procedures. He manages customer documentation, verifies account activities, customer details and practices regulatory compliance while meeting quality standards for operational activity.

The role is highly detail-oriented in his work as he handles the processing of numerous transactions and documents on a day-to-day basis. He is also a strong team player as he collaborates with various internal and external stakeholders.

• Executes payments, transactions, and service requests including administration and servicing activities for retail and commercial clients, well within service line agreements (SLAs).
• Collaborates with cross-functional stakeholders across technical and business units to promote efficient workflows, manage interdependencies, and oversee transaction on-time completion and a positive customer experience.
• Follow-up with the transacting international banks; monitor and reconcile daily receipts and disbursement transactions.
• Provide support to customer dispute letters, affidavits of fraud, and other documents received from Card Members including Visa/MasterCard/Amex.
• Maintains daily MIS for incoming & outgoing retrieval & chargeback.
• Contact merchants to retrieve valid supporting documents pertaining to the Chargebacks & retrievals.
• Processes new applications for Merchant, Debit/Credit card, renewals, and dispatch and execute end-to-end card production process.
• Executes all card maintenance requests like expiration, PIN, address modification, and loss.
• Executes Card & POS Operation transactions/activities and reconciliation processes effectively to ensure proper settlements and reconciliation.
• Reconciling payments to ensure the integrated systems reflect the correct transactions.
• Performing daily financial transactions such as verifying, calculating, and posting accounts receivable data.
• Reconcile account balances to maintain accurate general ledger account balances and comply with related policies, practices, and/or regulations.
• Enforce, incorporate, and comply with all necessary controls and related information security (EIS) policies, procedures, practices, training, reporting, personal due diligence and vigilance, within departmental/unit activities and operations.

Preferred Qualifications

• A tertiary-level qualification from an internationally/regionally recognized institution, preferably with a focus on Accounting, Business, or Finance.

Years & Nature of Experience

• Will be a fresh graduate to 3 years of experience in Banking Operations, particularly Cards Operations, in Retail and Commercial Banking.
• If with experience, would have been accountable for completion of assigned tasks and project work and has developed a level of competence to carry out work independently.

Job Responsibilities: Luxury Retail Business Operations Leader (Business Head)

Location:
Riyadh, Saudi Arabia (with regular travel across the Kingdom)

• Experience of managing M Retail business – with 20-40 retail stores is a must.
• P&L / Financials / Revenue and other functional experience is a must too

Operational Leadership

• Lead and oversee the day-to-day retail operations across all stores within the Kingdom, ensuring consistent execution of brand and service standards.
• Monitor and drive store performance metrics including sales, footfall, conversion, ATV, UPT, and shrinkage.
• Develop and implement SOPs to streamline and standardize operational practices across the network.
• Maintain store compliance with company policies, visual merchandising standards, and hygiene/housekeeping norms.

Team Management & Development

• Build and manage a strong retail team, fostering a culture of discipline, punctuality, and performance.
• Lead recruitment, training, and onboarding of retail staff across all levels.
• Implement motivation, rewards, recognition, and incentive programs to boost team engagement and productivity.
• Evaluate team performance and provide regular coaching, feedback, and development plans.

Strategic Alignment & Collaboration

• Work closely with Category, Supply Chain, and Marketing teams to ensure unified execution of commercial and promotional strategies.
• Align weekly goals and priorities across functions to maximize impact and agility on the shop floor.
• Drive alignment between demand planning, stock availability, and in-store execution.

Business & Financial Acumen

• Analyze store-level performance data and drive actionable insights to improve profitability and productivity.
• Set and manage store budgets, P&L targets, and cost optimization plans.
• Use KPIs and dashboards to track progress against business goals and identify improvement areas.

Customer Experience & Brand Standards

• Ensure exceptional customer service standards are consistently delivered across all stores.
• Monitor customer feedback and take corrective actions to enhance satisfaction and loyalty.
• Lead store audits and mystery shopping programs to maintain high operational standards.

Expansion & Growth

• Support new store openings, relocations, and renovations in line with business strategy and timelines.
• Contribute to retail network planning by evaluating performance of existing stores and identifying new opportunities.

Role Overview

Q Mart is seeking an experienced
Operations Manager
with a strong background in
e-commerce grocery retail
,
automated and semi-automated fulfillment centers
, and
warehouse management systems (WMS)
. The ideal candidate will be responsible for overseeing all aspects of fulfillment, logistics, and last-mile delivery operations, ensuring efficiency, accuracy, and a seamless customer experience. A proven track record in
building and leading high-performing teams
is essential.

Key Responsibilities

• Lead and manage operations of fulfillment centers (both automated and semi-automated).
• Oversee inbound, storage, picking, packing, quality control, and outbound delivery.
• Manage and optimize
  WMS systems
  and ensure full integration with e-commerce and distribution platforms.
• Drive operational excellence through KPIs such as:
• Order fulfillment speed
• Inventory accuracy
• Delivery cost per order
• Error and complaint rate
• Build, train, and lead
  high-performing operations teams
  across warehouse, fulfillment, and last-mile delivery.
• Develop operational strategies to support rapid business growth and scalability.
• Collaborate with cross-functional teams (procurement, customer service, IT, marketing) to ensure smooth operations.
• Implement best practices in safety, compliance, and quality standards.
• Lead automation and continuous improvement projects (Lean Logistics, Automation Implementation).
• Manage operational budgets and drive cost efficiency without compromising service quality.

Qualifications

• Bachelor's degree in
  Industrial Engineering, Business Administration, or Supply Chain Management
  .
• Minimum
  7–10 years of experience
  in operations management, with proven expertise in
  e-commerce grocery retail
  .
• Strong experience in running automated and semi-automated fulfillment centers.
• Advanced knowledge of
  WMS
  and its integration with digital platforms.
• Solid background in last-mile logistics and delivery operations.
• Proven ability to
  build and lead teams
  , recruit talent, and develop high-performing staff.
• Strong analytical and decision-making skills, with data-driven problem-solving abilities.
• Excellent communication skills in both
  Arabic and English
  .