173 Store Management jobs in Saudi Arabia

**Role:** Manager, Sales Account Management
**Location:** Riyadh, Saudi Arabia
**Full/Part-time:** Full Time
**Build a career with confidence**
Carrier Global Corporation, a global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.
**About the role**
We are seeking an experienced and results-oriented **Manager, Sales Account Management** to drive strategic customer relationships and sales growth in the Kingdom of Saudi Arabia. The successful candidate will oversee account management activities, build long-term client relationships, and contribute to the success of major HVAC and infrastructure projects in the region.
**Job Description**
+ Develop professional relationships to understand customer needs and suggest appropriate products and services.
+ Ensure high levels of customer satisfaction throughout the sales process.
+ Conduct business development activities across customer segments and support account management teams.
+ Identify and pursue new project opportunities while maintaining and growing existing accounts.
+ Prepare tailored customer presentations and technical proposals.
+ Coordinate pricing, technical submittals, contract negotiations, payment terms, and delivery follow-ups.
+ Collaborate with application engineering and factory teams on custom project solutions.
+ Conduct regular market research and gather insights to generate new leads.
+ Lead project costing and oversee the full sales cycle from proposal to delivery.
**Additional responsibilities include:**
+ Managing a team of experienced account management professionals.
+ Leading account development strategies aligned with business goals.
+ Improving processes and setting standards to optimize team performance.
+ Analyzing bid opportunities and leading contract negotiations.
+ Creating and presenting business proposals while addressing client objections.
+ Building and maintaining long-term customer relationships to influence future business.
**Requirements**
+ 5-10 years of experience in HVAC or related fields, focusing on major projects.
+ Fluent in English and Arabic (written and verbal).
+ Proven sales track record in the Saudi market.
+ Strong knowledge of the KSA business landscape.
+ Dynamic, customer-focused, and passionate about sales.
+ Excellent planning, organization, and communication skills.
+ Self-aware and adaptive in dealing with clients and team members.
+ Bachelor's degree with 5+ years of relevant experience or advanced degree with 3+ years experience.
**Benefits**
We are committed to offering competitive benefits programs for all of our employees and enhancing our offerings when necessary.
+ Enjoy your best years with our retirement savings plan
+ Have peace of mind and body with our health insurance
+ Collective health insurance
+ Bonus scheme
+ Drive your career forward through professional development opportunities
+ Achieve personal goals with our Employee Assistance Programme
**Our commitment to you**
Our greatest assets are the expertise, creativity, and passion of our employees. We strive to provide a great place to work that attracts, develops, and retains the best talent, promotes employee engagement, fosters teamwork, and ultimately drives innovation for the benefit of our customers.
We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, provide enriching career opportunities, listen to employee feedback, and always challenge ourselves to do better. **This is The Carrier Way.**
**Join us and make a difference.**
**Apply Now!**
_Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class._
**Job Applicant's Privacy Notice:**
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**Carrier is An Equal** **Opportunity/Affirmative** **Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.**
**Job Applicant's Privacy Notice:**
Click on this link ( to read the Job Applicant's Privacy Notice

**Role Purpose**

To manage a portfolio of clients with a client size base of 3000 lives and / or revenue of 40-60 million SR and maintain a 80% retention in order to achieve profitability within BA strategy and values.

**Key Accountabilities**:
**1-** Consistently Achieve retention as per AOP:

- Building, maintaining and enhancing relationship with clients to develop long term satisfaction
- Conduct 3 meetings daily
- Handle customer needs with reliability and be responsive in providing prompt service
- Use proactive communication and effectively seek a resolution for a bad experience
- Present Service Presentation
- Conduct client web training for all Bupa Arabia online services including membership training
- Provide Focus Group for clients through delivering interactive session for audience response to acquire feedback, towards our product and services

2- Maintain a positive contribution in profits to the overall revenue:

- Renew with the proposed prices (increase) to ensure we have a positive contribution
- Manage and Monitor Loss Ratio during the year by monitoring FUR (Frequent user report) and MIS (Management information system) and raise alerts to clients.
- Discuss the MIS and FUR in details and present it in the form of presentation
- Propose (different possible solutions) (product change) that can offer price relief to clients and improve value proposition
- Analyze and understand commercial and technical results to negotiate with clients price increase

3- Sales & CRM Administration:

- Manage the entire sales process in line with the sales strategy and in strict adherence to the defined stages of the sales pipeline.
- Ensure full compliance with all internal processes including accurate and timely maintenance of CRM records (SAGE)
- Liaise with other internal departments as required to ensure smooth running of all interactions that the customer has
- Provide accurate reports and forecasts on activity and sales performance as and when required by management
- Support in ad-hoc projects assigned

4- Understand Market and competitor activity:

- Maintain customer interaction and other applicable sources like SAMA (Saudi Arabian Monetary Agency) and CCHI (Corporate Council for health insurance)
- Go online regularly to SAMA and CCHI and stay up to date about market updates and PMI industry
- Look at competitors websites to compare against ours and identify gaps
- Follow SAMA and CCHI rules and regulation
- Understand Trends and market evolution

5- Relationship and Communication:

- Build effective relationships both within and outside the department
- Seek input from and maintain effective ongoing communication with others
- Manage conflict to ensure least disruption to organization
- Update clients on promotions, and new products

6-Compliance:

- Comply 100% with the rules and regulation of SAMA and CCHI
- Update clients with all changes in the PMI (Private Medical Industry) industry rules, regulations and product
- Comply with company internal rules and regulation
- Prepare client agreements and KYC (Know your customer) and make sure they are signed and stamped from client and properly handed over to sales operation team for archiving and auditing
- Be IFCE certified (Insurance Foundation Certification Exam

7- Manage Debtor Book of the portfolio:

- 100% compliance with Bupa Arabia credit control policy
- Print Debtor report on weekly basis to ensure appropriate planning for unpaid debt to avoid suspension
- Ensure premiums are collected and support collection team in communication with clients
- Align customer financial position with collection team and Finance

**Skills**:

- Attended Sales and Negotiation courses
- Must have excellent self-management, team-management, motivational, negotiation, communication and presentation skills.
- Must be fluent in spoken and written English and Arabic.

**Role Purpose**

To manage a portfolio of clients with a client size base of 3000 lives and / or revenue of 40-60 million SR and maintain a 80% retention in order to achieve profitability within BA strategy and values.

**Key Accountabilities**:
**1-** Consistently Achieve retention as per AOP:

- Building, maintaining and enhancing relationship with clients to develop long term satisfaction
- Conduct 3 meetings daily
- Handle customer needs with reliability and be responsive in providing prompt service
- Use proactive communication and effectively seek a resolution for a bad experience
- Present Service Presentation
- Conduct client web training for all Bupa Arabia online services including membership training
- Provide Focus Group for clients through delivering interactive session for audience response to acquire feedback, towards our product and services

2- Maintain a positive contribution in profits to the overall revenue:

- Renew with the proposed prices (increase) to ensure we have a positive contribution
- Manage and Monitor Loss Ratio during the year by monitoring FUR (Frequent user report) and MIS (Management information system) and raise alerts to clients.
- Discuss the MIS and FUR in details and present it in the form of presentation
- Propose (different possible solutions) (product change) that can offer price relief to clients and improve value proposition
- Analyze and understand commercial and technical results to negotiate with clients price increase

3- Sales & CRM Administration:

- Manage the entire sales process in line with the sales strategy and in strict adherence to the defined stages of the sales pipeline.
- Ensure full compliance with all internal processes including accurate and timely maintenance of CRM records (SAGE)
- Liaise with other internal departments as required to ensure smooth running of all interactions that the customer has
- Provide accurate reports and forecasts on activity and sales performance as and when required by management
- Support in ad-hoc projects assigned

4- Understand Market and competitor activity:

- Maintain customer interaction and other applicable sources like SAMA (Saudi Arabian Monetary Agency) and CCHI (Corporate Council for health insurance)
- Go online regularly to SAMA and CCHI and stay up to date about market updates and PMI industry
- Look at competitors websites to compare against ours and identify gaps
- Follow SAMA and CCHI rules and regulation
- Understand Trends and market evolution

5- Relationship and Communication:

- Build effective relationships both within and outside the department
- Seek input from and maintain effective ongoing communication with others
- Manage conflict to ensure least disruption to organization
- Update clients on promotions, and new products

6-Compliance:

- Comply 100% with the rules and regulation of SAMA and CCHI
- Update clients with all changes in the PMI (Private Medical Industry) industry rules, regulations and product
- Comply with company internal rules and regulation
- Prepare client agreements and KYC (Know your customer) and make sure they are signed and stamped from client and properly handed over to sales operation team for archiving and auditing
- Be IFCE certified (Insurance Foundation Certification Exam

7- Manage Debtor Book of the portfolio:

- 100% compliance with Bupa Arabia credit control policy
- Print Debtor report on weekly basis to ensure appropriate planning for unpaid debt to avoid suspension
- Ensure premiums are collected and support collection team in communication with clients
- Align customer financial position with collection team and Finance

**Skills**:

- Attended Sales and Negotiation courses
- Must have excellent self-management, team-management, motivational, negotiation, communication and presentation skills.
- Must be fluent in spoken and written English and Arabic.

Customer Service Training Manager, Customer Service

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history. We are looking for a dynamic, organized self-starter to join CNCS team as a training manager to support training needs.

Key job responsibilities
· Manage training team across 3 sites.
· Work with Recruitment, Operations and PM teams to map training needs and training resources, develop a training plan and coordinate operations training activities for new joiners.
· Constantly work with operations teams to identify training gaps and coordinate training activities accordingly.
· Ensure training content including job aids and visual aids are updated regularly so that the content is always current, accurate and relevant.
· Ensure training result is trackable, sustainable, achieving goal and strategy.
· Use a metrics approach to evaluate and continuously improve training effectiveness.

BASIC QUALIFICATIONS

· Excellent oral and verbal Japanese and fluent English
· 5+ years of related professional experience
· Exceptional writing skills and significant experience in defining content strategy
· Active communicator and ability to influence others · Demonstrated people management role of a content development team
· Applied knowledge of information architecture
· Analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop business cases
· Experience working effectively on a cross-functional, multi-lingual team
· Ability to multitask in a fast-paced, technical environment
· Demonstrated people management experience of a content development team

PREFERRED QUALIFICATIONS

Other requirements:
· Candidates must be flexible to work a variety of hours as business demands.
· Other foreign languages, such as German or Korean is a plus.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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Customer Service Training Manager, Customer Service

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history. We are looking for a dynamic, organized self-starter to join CNCS team as a training manager to support training needs.

Key job responsibilities
Manage training team across 3 sites.
Work with Recruitment, Operations and PM teams to map training needs and training resources, develop a training plan and coordinate operations training activities for new joiners.
Constantly work with operations teams to identify training gaps and coordinate training activities accordingly.
Ensure training content including job aids and visual aids are updated regularly so that the content is always current, accurate and relevant.
Ensure training result is trackable, sustainable, achieving goal and strategy.
Use a metrics approach to evaluate and continuously improve training effectiveness.

BASIC QUALIFICATIONS

Excellent oral and verbal Japanese and fluent English
5+ years of related professional experience
Exceptional writing skills and significant experience in defining content strategy
Active communicator and ability to influence others Demonstrated people management role of a content development team
Applied knowledge of information architecture
Analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop business cases
Experience working effectively on a cross-functional, multi-lingual team
Ability to multitask in a fast-paced, technical environment
Demonstrated people management experience of a content development team

PREFERRED QUALIFICATIONS

Other requirements:
Candidates must be flexible to work a variety of hours as business demands.
Other foreign languages, such as German or Korean is a plus.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Description

At Amazon, our mission is to be Earth’s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services, including improving how we fulfill and deliver customer orders.

We’re making history, and the good news is that we’ve only just begun. At Amazon, you get to work with smart, passionate people who are building new products and services every day on behalf of our customers. As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in-station real-time, hands-on support to ensure our customers receive their packages on time, as promised.

Key job responsibilities

• Communicating with customers directly in-person, via phone, and email.
• Empathizing with and prioritizing customer needs.
• Upholding company values and respecting every customer.
• Resolving issues and setting appropriate expectations with customers.
• Understanding and responding appropriately to customer issues.
• Composing grammatically correct, concise, and accurate written responses to customer issues.
• Approaching problems logically with good judgment to ensure the appropriate customer outcome.
• Making quick and effective decisions on behalf of the customer.
• Working a flexible full-time schedule (40+ hours per week).
• Performing tasks with or without reasonable accommodation.
• Working in environments with variable noise levels and temperature conditions.

Basic Qualifications

• High School diploma or equivalent.
• Previous experience in Customer Service.
• Ability to prioritize work efficiently.
• Experience with Windows OS and Microsoft Outlook.
• Familiarity with web browsers, database searching, and instant messaging tools.

Preferred Qualifications

• Arabic language proficiency.
• Bachelor’s degree or equivalent work experience.
• Strong verbal and written communication skills.
• Experience with performance metrics and KPIs.
• Experience in merchandising or as a brand ambassador for a recognized consumer brand.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you need workplace accommodations during the application or onboarding process, please visit this link . For applications outside listed regions, contact your Recruiting Partner.

Company : Afaq Q Tech General Trading - G11

Job ID: A2982108

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Delivery Station Customer Service Associate, Customer Service

Job ID: Afaq Q Tech General Trading - G11

At Amazon, our mission is to be Earth's most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services, including improving how we fulfill and deliver customer orders.

We're making history, and the good news is that we've only just begun. At Amazon, you get to work with smart, passionate people who are building new products and services every day on behalf of our customers. As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in-station real-time, hands-on support to ensure our customers receive their packages on time, as promised.

Key Responsibilities

1. Communicate directly with customers in person, as well as via phone and email.
2. Empathize with and prioritize customer needs.
3. Uphold company values and respect every customer.
4. Resolve issues and set appropriate expectations with customers.
5. Understand and respond appropriately to customer issues.
6. Compose grammatically correct, concise, and accurate written responses to customer inquiries.
7. Approach problems logically and with good judgment to ensure appropriate outcomes.
8. Make quick and effective decisions on behalf of the customer.
9. Work a flexible full-time schedule (40+ hours per week).

Perform tasks with or without reasonable accommodation in environments where noise levels vary and may be loud (hearing protection will be provided), and where outdoor weather conditions may affect temperature.

Basic Qualifications

• High School diploma or equivalent.
• Previous experience in Customer Service.
• Ability to effectively prioritize work to ensure efficiency.
• Experience with Windows Operating Systems and Microsoft Outlook.
• Familiarity with multiple web browsers, database searching, and instant messenger tools.

Preferred Qualifications

• Arabic speaker.
• Bachelor's degree or equivalent work-related experience.
• Strong verbal and written communication skills.
• Experience understanding and developing performance metrics to measure progress against KPIs.
• Experience working on a merchandising or brand ambassador team for a recognized consumer brand.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need workplace accommodations during the application and hiring process, please visit this link . For regions not listed, contact your Recruiting Partner.

Description

At Amazon, our mission is to be Earth's most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services, including improving how we fulfill and deliver customer orders.

We're making history, and the good news is that we've only just begun. At Amazon, you get to work with smart, passionate people who are building new products and services every day on behalf of our customers. As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in-station real-time, hands-on support to ensure our customers receive their packages on time, as promised.

Key job responsibilities

• Communicating with customers directly in-person, via phone, and email.
• Empathizing with and prioritizing customer needs.
• Upholding company values and respecting every customer.
• Resolving issues and setting appropriate expectations with customers.
• Understanding and responding appropriately to customer issues.
• Composing grammatically correct, concise, and accurate written responses to customer issues.
• Approaching problems logically with good judgment to ensure the appropriate customer outcome.
• Making quick and effective decisions on behalf of the customer.
• Working a flexible full-time schedule (40+ hours per week).
• Performing tasks with or without reasonable accommodation.
• Working in environments with variable noise levels and temperature conditions.

Basic Qualifications

• High School diploma or equivalent.
• Previous experience in Customer Service.
• Ability to prioritize work efficiently.
• Experience with Windows OS and Microsoft Outlook.
• Familiarity with web browsers, database searching, and instant messaging tools.

Preferred Qualifications

• Arabic language proficiency.
• Bachelor's degree or equivalent work experience.
• Strong verbal and written communication skills.
• Experience with performance metrics and KPIs.
• Experience in merchandising or as a brand ambassador for a recognized consumer brand.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you need workplace accommodations during the application or onboarding process, please visit this link . For applications outside listed regions, contact your Recruiting Partner.

Company : Afaq Q Tech General Trading - G11

Job ID: A

Delivery Station Customer Service Associate, Customer Service

Job ID: 2982108 | Afaq Q Tech General Trading - G11

At Amazon, our mission is to be Earth’s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services, including improving how we fulfill and deliver customer orders.

We’re making history, and the good news is that we’ve only just begun. At Amazon, you get to work with smart, passionate people who are building new products and services every day on behalf of our customers. As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in-station real-time, hands-on support to ensure our customers receive their packages on time, as promised.

Key Responsibilities

1. Communicate directly with customers in person, as well as via phone and email.
2. Empathize with and prioritize customer needs.
3. Uphold company values and respect every customer.
4. Resolve issues and set appropriate expectations with customers.
5. Understand and respond appropriately to customer issues.
6. Compose grammatically correct, concise, and accurate written responses to customer inquiries.
7. Approach problems logically and with good judgment to ensure appropriate outcomes.
8. Make quick and effective decisions on behalf of the customer.
9. Work a flexible full-time schedule (40+ hours per week).

Perform tasks with or without reasonable accommodation in environments where noise levels vary and may be loud (hearing protection will be provided), and where outdoor weather conditions may affect temperature.

Basic Qualifications

• High School diploma or equivalent.
• Previous experience in Customer Service.
• Ability to effectively prioritize work to ensure efficiency.
• Experience with Windows Operating Systems and Microsoft Outlook.
• Familiarity with multiple web browsers, database searching, and instant messenger tools.

Preferred Qualifications

• Arabic speaker.
• Bachelor's degree or equivalent work-related experience.
• Strong verbal and written communication skills.
• Experience understanding and developing performance metrics to measure progress against KPIs.
• Experience working on a merchandising or brand ambassador team for a recognized consumer brand.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need workplace accommodations during the application and hiring process, please visit this link . For regions not listed, contact your Recruiting Partner.

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