102 Stc jobs in Riyadh

Join to apply for the Enterprise Account Manager - STC Accounts, Saudi Arabia role at Nutanix

Join to apply for the Enterprise Account Manager - STC Accounts, Saudi Arabia role at Nutanix

Get AI-powered advice on this job and more exclusive features.

, Saudi Arabia

Hungry, Humble, Honest, with Heart.

The Opportunity

We seek an ambitious and highly motivated Enterprise Account Manager to join our sales team in Saudi Arabia. You will be responsible for selling Nutanix’s products and solutions through channel partners. We are looking for candidates who have successfully sold extensively to Telcos and MSPs in the region. If you are passionate about sales and building positive relationships with customers and channel partners, thrive in a team environment, and want to strive to continuously learn, grow, win, and exceed quotas – let’s talk!

Enterprise Account Manager - STC Accounts , Saudi Arabia

Hungry, Humble, Honest, with Heart.

The Opportunity

We seek an ambitious and highly motivated Enterprise Account Manager to join our sales team in Saudi Arabia. You will be responsible for selling Nutanix’s products and solutions through channel partners. We are looking for candidates who have successfully sold extensively to Telcos and MSPs in the region. If you are passionate about sales and building positive relationships with customers and channel partners, thrive in a team environment, and want to strive to continuously learn, grow, win, and exceed quotas – let’s talk!

Sales at Nutanix

Our enterprise sales team at Nutanix is growing! We are a driven & passionate team of salespeople who work with Channel Partners and Systems Engineers who desire to disrupt the current state of the data center. Our sales team at Nutanix has a keen ability to develop new accounts and penetrate new divisions and organizations within your assigned accounts. Nutanix provides unrivaled support and tools from the Engineering, Marketing, and Product Development departments for you to leverage to exceed sales performance goals. In this position, you would be working very closely with the leadership team and have a large amount of influence on

sales team decisions and initiatives.

Your Role

• Demonstrate strong expertise in technical specifications required to sell Nutanix products and services to large enterprises in the telecommunications sector.
• Possess an aptitude for understanding how technology products and solutions solve business problems and the competitive landscape.
• Work collaboratively with employees within the sales function and cross-functional teams such as Marketing, Sales Operations, System Engineering, and Product Development.
• Target account selling, solution selling, and consultative sales techniques.
• Use SFDC strong verbal and written communication skills, including presentation skills.
• Articulate the Nutanix value proposition, features, product messages and positioning.
  
  

What You Will Bring

• Outside software sales, quota carrying, hunting, and successful closing skills experience.
• Track record of exceeding assigned sales quotas in multiple, continuous years.
• A deep understanding of Telco & MSPs in the region and the drive for simplicity, cloud-first strategies, and cost savings can build positive relationships and deliver significant sales success.
• Entrepreneurial spirit with an affinity for growth, collaboration, and teamwork.
• Keen ability to develop new accounts and penetrate new divisions and organizations within your assigned accounts.
• Highly organized, with deep knowledge of account planning and strategy.
• Strong verbal and written communication skills, including presentation skills.
• Bachelor’s degree or equivalent experience.
• Fluency in Arabic and English is required for this role.
  
  

Work Arrangement

On Site: This role is based on-site, offering the opportunity to collaborate face-to-face with team members in a dynamic and engaging work environment. Being physically present allows for seamless teamwork and direct access to resources that support your success. Additional team-specific guidance and norms will be provided by your manager.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Sales and Business Development
• Industries Software Development

Referrals increase your chances of interviewing at Nutanix by 2x

Sign in to set job alerts for “Enterprise Account Manager” roles. Enterprise Account Executive (Strategic Accounts) Strategic Enterprise Account Executive - KSA

Riyadh, Riyadh, Saudi Arabia 45 minutes ago

Riyadh, Riyadh, Saudi Arabia 23 hours ago

Sr Enterprise Account Executive - Telco & Technology Applications Partner Sales Account Executive, Mid-Market Account Executive HT and Telco, LE/GE, GTS

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

The Opportunity

We seek an ambitious and highly motivated Enterprise Account Manager to join our sales team in Saudi Arabia. You will be responsible for selling Nutanix’s products and solutions through channel partners. We are looking for candidates who have successfully sold extensively to Telcos and MSPs in the region. If you are passionate about sales and building positive relationships with customers and channel partners, thrive in a team environment, and want to strive to continuously learn, grow, win, and exceed quotas – let’s talk!

Sales at Nutanix

Our enterprise sales team at Nutanix is growing! We are a driven & passionate team of salespeople who work with Channel Partners and Systems Engineers who desire to disrupt the current state of the data center. Our sales team at Nutanix has a keen ability to develop new accounts and penetrate new divisions and organizations within your assigned accounts. Nutanix provides unrivaled support and tools from the Engineering, Marketing, and Product Development departments for you to leverage to exceed sales performance goals. In this position, you would be working very closely with the leadership team and have a large amount of influence on sales team decisions and initiatives.

Your Role

• Demonstrate strong expertise in technical specifications required to sell Nutanix products and services to large enterprises in the telecommunications sector.
• Possess an aptitude for understanding how technology products and solutions solve business problems and the competitive landscape.
• Work collaboratively with employees within the sales function and cross-functional teams such as Marketing, Sales Operations, System Engineering, and Product Development.
• Target account selling, solution selling, and consultative sales techniques.
• Use SFDC strong verbal and written communication skills, including presentation skills.
• Articulate the Nutanix value proposition, features, product messages and positioning.

What You Will Bring

• Outside software sales, quota carrying, hunting, and successful closing skills experience.
• Track record of exceeding assigned sales quotas in multiple, continuous years.
• A deep understanding of Telco & MSPs in the region and the drive for simplicity, cloud-first strategies, and cost savings can build positive relationships and deliver significant sales success.
• Entrepreneurial spirit with an affinity for growth, collaboration, and teamwork.
• Keen ability to develop new accounts and penetrate new divisions and organizations within your assigned accounts.
• Highly organized, with deep knowledge of account planning and strategy.
• Strong verbal and written communication skills, including presentation skills.
• Bachelor’s degree or equivalent experience.
• Fluency in Arabic and English is required for this role.

Work Arrangement

On Site: This role is based on-site, offering the opportunity to collaborate face-to-face with team members in a dynamic and engaging work environment. Being physically present allows for seamless teamwork and direct access to resources that support your success. Additional team-specific guidance and norms will be provided by your manager.

—

Nutanix is an equal opportunity employer.

Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting (emailprotected).

#J-18808-Ljbffr

**Enterprise Account Manager - STC Accounts** **, Saudi Arabia**
**Hungry, Humble, Honest, with Heart.**
**The Opportunity**
We seek an ambitious and highly motivated Enterprise Account Manager to join our sales team in Saudi Arabia. You will be responsible for selling Nutanix's products and solutions through channel partners. We are looking for candidates who have successfully sold extensively to Telcos and MSPs in the region. If you are passionate about sales and building positive relationships with customers and channel partners, thrive in a team environment, and want to strive to continuously learn, grow, win, and exceed quotas - let's talk!
**Sales at Nutanix**
Our enterprise sales team at Nutanix is growing! We are a driven & passionate team of salespeople who work with Channel Partners and Systems Engineers who desire to disrupt the current state of the data center. Our sales team at Nutanix has a keen ability to develop new accounts and penetrate new divisions and organizations within your assigned accounts. Nutanix provides unrivaled support and tools from the Engineering, Marketing, and Product Development departments for you to leverage to exceed sales performance goals. In this position, you would be working very closely with the leadership team and have a large amount of influence on
sales team decisions and initiatives.
**Your Role**
+ Demonstrate strong expertise in technical specifications required to sell Nutanix products and services to large enterprises in the telecommunications sector.
+ Possess an aptitude for understanding how technology products and solutions solve business problems and the competitive landscape.
+ Work collaboratively with employees within the sales function and cross-functional teams such as Marketing, Sales Operations, System Engineering, and Product Development.
+ Target account selling, solution selling, and consultative sales techniques.
+ Use SFDC strong verbal and written communication skills, including presentation skills.
+ Articulate the Nutanix value proposition, features, product messages and positioning.
**What You Will Bring**
+ Outside software sales, quota carrying, hunting, and successful closing skills experience.
+ Track record of exceeding assigned sales quotas in multiple, continuous years.
+ A deep understanding of Telco & MSPs in the region and the drive for simplicity, cloud-first strategies, and cost savings can build positive relationships and deliver significant sales success.
+ Entrepreneurial spirit with an affinity for growth, collaboration, and teamwork.
+ Keen ability to develop new accounts and penetrate new divisions and organizations within your assigned accounts.
+ Highly organized, with deep knowledge of account planning and strategy.
+ Strong verbal and written communication skills, including presentation skills.
+ Bachelor's degree or equivalent experience.
+ Fluency in **Arabic** and **English** is required for this role.
**Work Arrangement**
On Site: This role is based on-site, offering the opportunity to collaborate face-to-face with team members in a dynamic and engaging work environment. Being physically present allows for seamless teamwork and direct access to resources that support your success. Additional team-specific guidance and norms will be provided by your manager.
We're an Equal Opportunity Employer Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting

Job Purpose

This position exists to provide hardware and software technical support efficiently, in timely manner and quality standards as per the defined policies and procedures to achieve departmental operational plans and developments.

Key Accountability Areas

Technical Support:

• Provide enterprise technical support in a professional manner by fixing the root cause of the issue using the resources on hand.
• Perform Installations, configuring systems, Printers, Network/Wifi, BitLoker, diagnosing hardware/software faults, solving technical problems, supporting roll-out of new applications to meet given SLA and customer satisfaction.
• Provide support for end users on different operating systems including Windows and Mac OS
• Provide enterprise support for On-site and remote support at the assigned IT incident for any alfanar site
• Work on providing Operations Management support for Day to day service operations using incident management
• Implement IT department policies and processes when responding to end user support requests within the site (s) in addition to remote support in line with agreed SLA delighting customers on every ticket.
• Serve as contributing member of a high performing technical support team by providing our customers with on-field support via MS-Teams, Phone, Email and chat support.

SLA Adherence:

• Follow Service Level Agreement targets for all operational process including incidents and problems
• Follow Service center response time and reliability within agreed tolerance limits
• No logical security incidents and No physical security breaches
• Work in coordination with respective product support teams during maintenance phase to ensure system stability and satisfaction

Software Compliance:

• Ensure we legalize all used software within the site(s) and eliminate any risk in illegal software usage.
• Ensure all installed applications are compliant with IT Department security, governance and corporate policies and standards

Knowledge Management:

• Creating and maintaining the Knowledge articles/records using ITSM knowledge management to document the knowledge gained and information for other team members to fix the future issues.
• Be a team player in supporting fellow Technical Support staff by guiding them on knowledge search enhancements.

Documentation:

• Document ticket summary for all your assigned tickets in a professional manner on problem description, solution proposed/fixed/workaround by using the ITSM tool and following IT department templates.
• Provide management updates on your daily/weekly/monthly progress in the formats/tools shared.
• Document relevant issues identified as a problem to get the analysis on fixing the root cause.

Role Accountability

HR Proficiency:

• Ability to obtain updated soft and technical skills related to the job.

Delivery:

• Perform the planned activities to meet the operational and development targets as per delivery schedules.
• Utilize resources effectively to achieve objectives within efficient cost and time.
• Provide a periodic report formatted by detailing the deviation and execution of planned tasks.

Problem-Solving:

• Solve any related problems arise and escalate any complex operational issues.

Quality:

• Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.

Business Process Improvements:

• Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.

Compliance:

• Comply to related policy and procedures and work instructions.

Health, Safety, and Environment:

• Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.

Academic Qualification

Bachelor Degree in Computer Science or Any relevant field

Work Experience

2 to 4 Years

Technical / Functional Competencies

• Data Security Encryption Tools/Techniques
• Emerging Network Technology
• Help Desk Technologies
• Technical Tools and Products
• Technology Industry Knowledge
• Technology Platforms

#J-18808-Ljbffr

As a member of a worldwide team, you will develop your technical, professional, and personal skills, within an environment of teamwork, cooperation, and fun. You will help developers from our technology partners create and support their applications in real world environments. You will have the opportunity to work with some of the world’s leading organizations in healthcare, finance, telecommunications, and other industries. This position will also encourage and prepare you to take on other growth opportunities within the organization.

A mentor will help you identify and develop your technical, professional, and personal skills for a successful technical career. Depending on your level of experience the training program can include classroom learning, e-learning, projects, and external courses. Your mentor will also help you familiarize you with the InterSystems environment.

Responsibilities:

• Ready to work with the product support team.
• Provide immediate response to customer inquiries in accordance with service standards.
• Provide technical support for custom development, user defined functions, interfaces, reports, extracts, data migration scripts and conversions.
• High debugging and troubleshooting skills to identify the application issues.
• Supporting the application support team troubleshooting the reported issues.
• Provide advice and best practices to Partners for technical areas such as networks, configurations, architectures etc.
• Provide technical support for troubleshooting and performance analysis for reports, stored procedures, interfaces, conversions, data migration scripts and user defined functions.
• Escalate Open (unresolved) problems in accordance with current policies and procedures.
• Participate of preparing training materials for technical courses such as system custom development or reporting.
• Participate of preparing of technical documentation such as reference materials, installation instructions, user guides, knowledge-based articles and how-to’s.
• Continuously improve customer satisfaction by soliciting customer suggestions for product and service improvements and then escalating such suggestions to management.
• Improve response time to customer inquiries by continuously improving communication, analytical, and learning skills.
• Participate in on-site technical training if required.
• Participate in on-site technical support if required.
• Participate in the on call support 24-hour roster service, to ensure support is always available for our customers.
• Preferably experience with Hospital’s business workflows.
• Support the application specialist in analysing complex root causes of incident tickets. The goal is to improve the client’s experience with the system by resolving issues effectively and efficiently.
• Assist the Product and Implementation teams by providing insights to make the product more consistent, robust, and user-friendly. Support them by reporting and testing product tickets when needed to improve the client experience.

Qualifications:

• Preferably experience with Hospital’s business workflows.
• Preferably strong Knowledge in InterSystems Object Script:
  Experience in working with and troubleshooting routines, stored procedures, and objects.
• Preferably Expertise in IRIS Tables and Globals:
  understanding of how persistent classes and tables relate to globals, including default global mapping and manual mappings.
• Performance Troubleshooting:
  Skilled in diagnosing and improving performance issues in stored procedures, SQL queries, and data extracts or reports, especially those using Caché ObjectScript.
• Experience of web-oriented languages, including HTML, and Java script.
• Experience with SQL, data analysis and database methodologies
• Preferably experience with HL7 technologies.
• Knowledge of programming languages – ideally Java or C++
• Experience working in software not limited to a Developer, Quality Engineer, and/or Solutions Architect
• Experience with data analysis and database methodologies
• Be able to design and write technical documents.
• Well-versed in Internet / Intranet concepts and Microsoft IIS.
• Preferably experience within InterSystems products (IRIS, Ensemble) is required.
• BS or MS in Computer Science or equivalent.

About InterSystems

InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visitInterSystems.com .

#J-18808-Ljbffr

Providing technical assistance to internal users andclients, ensuring that technical issues are resolved quickly and efficiently. The role also involves performing on-site visits to clients when needed to maintain service continuity.

How You’ll Contribute

• Provide technical support and troubleshoot issues related to computers, networks, and software.
• Install and maintain computer systems, printers, and other technical equipment.
• Handle technical malfunctions and offer quick and effective solutions.
• Conduct on-site visits to clients to resolve issues or provide technical support as needed.
• Document issues and actions taken to enhance service quality.

What Makes You a Fit

• Bachelor's degree in information technology, Computer Science, or a related field
• 3-4 years of hands-onexperience in technical support or IT
• Strong ability toanalyze and resolve technical issues efficiently
• Effectivecommunication skills with users and clients across various levels
• Attention to detailand accuracy in technical work
• Ability to work underpressure and manage time effectively
• Willingness to traveland conduct field visits to clients

Bonus Points If YouHave

• Microsoft Certified(Microsoft Certificate)
• CompTIA A+

What You’ll LoveAbout Working Here ?

We care about both your growth and your well-being. Here’swhat you can expect when you join our team:

• A team that sharesknowledge openly — no gatekeeping.
• A supportive environmentwhere you’re encouraged to be adventurous, curious, and open-minded.
• A fun, humble, and honestworkplace where your voice matters.
• A real sense of familyspirit — we work as a team, we grow as a team.
• Continuous feedback andgrowth — we don’t wait for yearly reviews to help you grow.
• 3 Work From Home days permonth.
• Access to learningresources, courses, and professional development opportunities.
• Recognition programs tocelebrate your wins.
• Chances to grow internally— many of our leaders started as juniors!

Each employee has a chance to see the impact of his work. You can make a real contribution to the success of the company. Several activities are often organized all over the year, such as weeklysports sessions, team building events, monthly drink, and much more

A full-time position. Attractive salary package.

Trainings

12 days / year, including 6 of your choice.

Sport Activity

Play any sport with colleagues, the bill is covered.

#J-18808-Ljbffr

The Technical Support Engineer will provide expert technical assistance to clients, troubleshooting and resolving issues related to (product/services). The ideal candidate will have strong technical skills, problem-solving abilities, and the ability to communicate complex information to clients clearly. This role is perfect for an individual who enjoys technical problem-solving in a client-facing capacity.

Location: Riyadh, KSA

Responsibilities

1. Provide advanced troubleshooting and support to customers for (product/services). Resolve technical issues via phone, email, and remote access tools.
2. Act as the primary point of contact for technical inquiries, ensuring clients receive timely and effective solutions.
3. Accurately log customer issues and resolutions.
4. Assist with product setup, installation, and configuration for customers.
5. Guide clients on system usage, features, and best practices.
6. Work closely with engineering and product teams to resolve complex issues and relay product feedback.
7. Monitor client systems for potential issues and perform proactive system maintenance to avoid downtime.

Key Requirements

1. 3+ years of experience in technical support.
2. Proficiency in troubleshooting hardware/software issues, operating systems, network configurations, and device setups.
3. Experience with databases (MySQL, SQL Server, MongoDB) and cloud services (AWS, Azure, Google Cloud).
4. Knowledge of networking protocols (TCP/IP, DNS, HTTP, VPN) and remote troubleshooting tools (TeamViewer, Remote Desktop).
5. Strong communication skills and ability to explain technical concepts to non-technical clients.
6. Experience with CRM software (e.g., Salesforce).
7. Bachelor’s degree in Computer Science, Information Technology, or a related field.

#J-18808-Ljbffr

Join to apply for the Technical Support Engineer role at OPSWAT .

OPSWAT, a global leader in IT, OT, and ICS cybersecurity, delivers an end-to-end platform that helps public and private sector organizations protect their networks, devices, and ensure compliance. Over 20 years, OPSWAT has earned the trust of more than 1,700 organizations, governments, and institutions globally.

The Position

This role is at our front lines, coordinating between engineering, sales, and customers. You will support our catalog of cybersecurity products, troubleshoot issues for clients, and contribute to improving our products. You will work across our technology stack—from hardware and software applications—managing client cases as the go-to expert, while learning, teaching, and collaborating to keep operations smooth across multiple channels.

What You Will Be Doing

• Provides software application & technical support to clients for our product catalog.
• Consulting with the software development team, internal users, and clients to improve application performance.
• Documenting new processes and improving existing processes as they come up.
• Communicate with internal teams and supporting teams as necessary.
• Provides SME Tier 1-2 support on OPSWAT catalog as it exists in client environments.
• Provides occasional presales and professional service/technical support as needed.
• Maintains case data in Salesforce and Jira.
• Reports bugs and flaws to the development team as discovered/encountered.
• Willing to share knowledge with the team and grow with new knowledge.

What We Need From You

• 3 to 5 years of experience (remote and hands-on) in overall troubleshooting of application and environment support, including complex client environments.
• Understanding of networking and systems including OSI model, Purdue Model, RADIUS, Active Directory, Office 365, and authentication protocols.
• Experience installing, configuring, troubleshooting, maintaining, and advising using GUI and CLI for Linux.
• Ability to multitask and perform well under pressure in a fast-paced environment.
• Identifies and resolves problems in a timely manner.
• Strong analytical, organizational, customer service, and written/verbal communication skills across internal and customer-facing groups.

It Would Be Nice If You Had

• Experience with macOS, Windows Server, virtualization (VMware, Hyper-V, Docker, etc.), databases (PostgreSQL, SQL, MySQL, etc.), email systems (Exchange, G Suite, etc.), cloud (AWS, Azure, Google Cloud, etc.), and encryption methods (SSL/TLS, BitLocker, etc.).
• Experience with APIs (REST, etc.) and business or homegrown application support.
• Experience with cybersecurity tools and software.
• Experience imaging, configuring, troubleshooting, maintaining, and advising using GUI and CLI for firewalls, routers, switches, load balancers, servers, desktops, and SAN/NAS. OT experience is a plus.

OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment with equal employment opportunities for all employees and applicants, free of discrimination or harassment of any type. All employment decisions are based on qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other protected category.

Recruiting Agencies: we do not accept unsolicited resumes from third-party agencies for any of our open positions. To submit resumes, there must be a recruiting contract approved by our legal team.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Computer and Network Security

#J-18808-Ljbffr

Join to apply for the Technical Support Specialist role at InterSystems

Continue with Google Continue with Google

Join to apply for the Technical Support Specialist role at InterSystems

As a member of a worldwide team, you will develop your technical, professional, and personal skills, within an environment of teamwork, cooperation, and fun. You will help developers from our technology partners create and support their applications in real world environments. You will have the opportunity to work with some of the world’s leading organizations in healthcare, finance, telecommunications, and other industries. This position will also encourage and prepare you to take on other growth opportunities within the organization.

A mentor will help you identify and develop your technical, professional, and personal skills for a successful technical career. Depending on your level of experience the training program can include classroom learning, e-learning, projects, and external courses. Your mentor will also help you familiarize you with the InterSystems environment.

Responsibilities:

• Ready to work with the product support team.
• Provide immediate response to customer inquiries in accordance with service standards.
• Provide technical support for custom development, user defined functions, interfaces, reports, extracts, data migration scripts and conversions.
• High debugging and troubleshooting skills to identify the application issues.
• Supporting the application support team troubleshooting the reported issues.
• Provide advice and best practices to Partners for technical areas such as networks, configurations, architectures etc.
• Provide technical support for troubleshooting and performance analysis for reports, stored procedures, interfaces, conversions, data migration scripts and user defined functions.
• Escalate Open (unresolved) problems in accordance with current policies and procedures.
• Participate of preparing training materials for technical courses such as system custom development or reporting.
• Participate of preparing of technical documentation such as reference materials, installation instructions, user guides, knowledge-based articles and how-to’s.
• Continuously improve customer satisfaction by soliciting customer suggestions for product and service improvements and then escalating such suggestions to management.
• Improve response time to customer inquiries by continuously improving communication, analytical, and learning skills.
• Participate in on-site technical training if required.
• Participate in on-site technical support if required.
• Participate in the on call support 24-hour roster service, to ensure support is always available for our customers.
• Preferably experience with Hospital’s business workflows.
• Support the application specialist in analysing complex root causes of incident tickets. The goal is to improve the client’s experience with the system by resolving issues effectively and efficiently.
• Assist the Product and Implementation teams by providing insights to make the product more consistent, robust, and user-friendly. Support them by reporting and testing product tickets when needed to improve the client experience.
  
  

Qualifications:

• Preferably experience with Hospital’s business workflows.
• Preferably strong Knowledge in InterSystems Object Script: Experience in working with and troubleshooting routines, stored procedures, and objects.
• Preferably Expertise in IRIS Tables and Globals: understanding of how persistent classes and tables relate to globals, including default global mapping and manual mappings.
• Performance Troubleshooting: Skilled in diagnosing and improving performance issues in stored procedures, SQL queries, and data extracts or reports, especially those using Caché ObjectScript.
• Experience of web-oriented languages, including HTML, and Java script.
• Experience with SQL, data analysis and database methodologies
• Preferably experience with HL7 technologies.
• Knowledge of programming languages – ideally Java or C++
• Experience working in software not limited to a Developer, Quality Engineer, and/or Solutions Architect
• Experience with data analysis and database methodologies
• Be able to design and write technical documents.
• Well-versed in Internet / Intranet concepts and Microsoft IIS.
• Preferably experience within InterSystems products (IRIS, Ensemble) is required.
• BS or MS in Computer Science or equivalent.
  
  

About InterSystems

InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com .

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries Software Development

Referrals increase your chances of interviewing at InterSystems by 2x

Sign in to set job alerts for “Technical Support Specialist” roles.

Continue with Google Continue with Google

Continue with Google Continue with Google

Riyadh, Riyadh, Saudi Arabia SAR10,000 - SAR18,000 1 month ago

Riyadh, Riyadh, Saudi Arabia 12 hours ago

Email Support Specialist (M365, Microsoft Exchange) Technical and Logistic Support (H/F) - AIRBUS DEFENCE AND SPACE SAUDI LIMITED Operation Support / relationship Specialist Engineer Service Operations Specialist (Infrastructure & Networking exp) Busway Product Application Sr Specialist

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr