Account Manager - Stc
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Job Description
Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.
**The team you'll be part of**
The Customer Experience organization provides a common interface to customers including account and relationship management, acting as the voice of the customer internally and creating demand across our business groups. While bringing deep understanding of local markets for our customer, the CX organization ensures strong alignment between sales and delivery teams.
**What you will learn and contribute to**
As part of our team, you will:
- Acts as a main customer contact point
- Understands customers' strategic direction and associated business plans
- Implements Nokia's account strategy
- Identifies, develops & wins new sales opportunities for Nokia
- Sales and marketing support with wide technical system level expertise and deep business understanding.
- Expert in selling/marketing and system solutions knowledge. Contributing to relationship management.
- Creating long-term business development plans and positioning of technology strategy, solutions and products to match with customer needs.
- Develops understanding of customers' key business drivers and uses this knowledge for creating profitable business opportunities and growth in market share for Nokia
- Fulfills Nokia's process for presales offer lifecycle management and quarterly forecast
- Proactively identifies, develops & wins Nokia business in line with Nokia growth and profitability targets; and grow market share.
**Your skills and experience**
You have:
- Minimum 10 years of experience working in ICT at senior technical and/or sales levels.
- Minimum 5 years of experience working in Mobile Networks and Wireless Access provider industry.
- Existing personal network covering Service Provider customers in Saudi.
- Self-Motivated, passionate individual who thrives in customer facing sales/business development environment.
- Must be able to work in a fast paced, results oriented organization where leadership, risk-taking, teamwork and commitment to execution are essential.
- Must be extremely articulate with strong presentation skills, comfortable presenting in front of senior level customer audiences.
- Possess executive capabilities and strong interpersonal skills to establish key relationships with all decision makers.
- Ability to meet and exceed sales revenue targets on a recurring basis.
- The ability to negotiate using a Win/Win philosophy required.
- Strong leadership, influencing, facilitation skills, coupled with sound judgment; Highly organized with strong focus on follow through and results.
It would be nice if you also had:
- A clear record of achievement, a willingness to work hard and a track record of perseverance.
- Ability to listen, to be respectful of others and to influence are critical personality attributes.
- The ability to manage in a matrix environment, where direct authority over key resources is limited is essential to success.
- Quantitative & analytical skills in complex financial & business modelling.
- Deal with ambiguous situations and work effectively with cross functional teams.
- The ability to think outside the box to overcome political or technical objections.
**What we offer**
Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.
**Nokia is committed to inclusion and is an equal opportunity employer**
Nokia has received the following recognitions for its commitment to inclusion & equality:
- One of the World’s Most Ethical Companies by Ethisphere
- Gender-Equality Index by Bloomberg
- Workplace Pride Global Benchmark
- LGBT+ equality & best place to work by HRC Foundation
At Nokia, we act inclusively and respect the uniqueness of people.
Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.
Join us and be part of a company where you will feel included and empowered to succeed.
stc Financial Analysis Assistant Manager
Posted 1 day ago
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stc Financial Analysis Assistant ManagerThe role holder is responsible for assisting in the preparation, analysis, and reporting of stc KSA’s financial performance, ensuring accuracy, consistency, and alignment with financial plans and reporting standards. The role includes supporting coordination with stakeholders and responding to inquiries related to financial results and KPIs. The role holder shall carry out his duties in accordance with the stipulated business policies and procedure.
Job Responsibility· Assist in the preparation of financial performance and variance analysis for stc KSA standalone.
· Prepare and distribute monthly/quarterly/yearly financial performance reports for stc KSA.
· Coordinate with other BUs and FUs to share financial information for internal/external reporting.
· Perform comparative, trend, and financial ratios analysis of stc standalone financial information to identify and explain variances.
Job Responsibility (cont.)· Assist with verification requests and respond to related inquiries from all stakeholders regarding stc KSA reports and financial targets (KPIs).
· Prepare ad-hoc financial performance and analysis reports to support BoD and senior management.
· Support ensuring alignment of stc KSA (BUs) related parties’ transactions with the financial plan, budget, and forecast.
· Support the alignment of financial information for internal and external reporting, ensuring consistency and accuracy.
Years of Experience5 and above
Nature of Experience§ Prior experience in financial analysis in a large-scale service oriented industry is strongly preferred
§ Prior experience within the KSA region and/or the Middle East region including knowledge of regulatory environment and context is preferred
Job BandSr. Professional
Skills EducationBachelor Degree in Accounting or Finance
Additional Education CertificationsProfessional certifications such as CMA, ACCA, CPA, CIA or SOCPA or related discipline certifications are preferred
#J-18808-Ljbffrstc Financial Analysis Assistant Manager
Posted 2 days ago
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Job Description
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Select how often (in days) to receive an alert:
stc Financial Analysis Assistant ManagerThe role holder is responsible for assisting in the preparation, analysis, and reporting of stc KSA's financial performance, ensuring accuracy, consistency, and alignment with financial plans and reporting standards. The role includes supporting coordination with stakeholders and responding to inquiries related to financial results and KPIs. The role holder shall carry out his duties in accordance with the stipulated business policies and procedure.
Job ResponsibilityAssist in the preparation of financial performance and variance analysis for stc KSA standalone.
Prepare and distribute monthly/quarterly/yearly financial performance reports for stc KSA.
Coordinate with other BUs and FUs to share financial information for internal/external reporting.
Perform comparative, trend, and financial ratios analysis of stc standalone financial information to identify and explain variances.
Job Responsibility (cont.)Assist with verification requests and respond to related inquiries from all stakeholders regarding stc KSA reports and financial targets (KPIs).
Prepare ad-hoc financial performance and analysis reports to support BoD and senior management.
Support ensuring alignment of stc KSA (BUs) related parties' transactions with the financial plan, budget, and forecast.
Support the alignment of financial information for internal and external reporting, ensuring consistency and accuracy.
Years of Experience5 and above
Nature of ExperiencePrior experience in financial analysis in a large-scale service oriented industry is strongly preferred
Prior experience within the KSA region and/or the Middle East region including knowledge of regulatory environment and context is preferred
Job BandSr. Professional
Skills EducationBachelor Degree in Accounting or Finance
Additional Education CertificationsProfessional certifications such as CMA, ACCA, CPA, CIA or SOCPA or related discipline certifications are preferred
stc Financial Analysis Assistant Manager
Posted today
Job Viewed
Job Description
Press Tab to Move to Skip to Content Link
Select how often (in days) to receive an alert:
stc Financial Analysis Assistant ManagerThe role holder is responsible for assisting in the preparation, analysis, and reporting of stc KSA’s financial performance, ensuring accuracy, consistency, and alignment with financial plans and reporting standards. The role includes supporting coordination with stakeholders and responding to inquiries related to financial results and KPIs. The role holder shall carry out his duties in accordance with the stipulated business policies and procedure.
Job Responsibility· Assist in the preparation of financial performance and variance analysis for stc KSA standalone.
· Prepare and distribute monthly/quarterly/yearly financial performance reports for stc KSA.
· Coordinate with other BUs and FUs to share financial information for internal/external reporting.
· Perform comparative, trend, and financial ratios analysis of stc standalone financial information to identify and explain variances.
Job Responsibility (cont.)· Assist with verification requests and respond to related inquiries from all stakeholders regarding stc KSA reports and financial targets (KPIs).
· Prepare ad-hoc financial performance and analysis reports to support BoD and senior management.
· Support ensuring alignment of stc KSA (BUs) related parties’ transactions with the financial plan, budget, and forecast.
· Support the alignment of financial information for internal and external reporting, ensuring consistency and accuracy.
Years of Experience5 and above
Nature of Experience§ Prior experience in financial analysis in a large-scale service oriented industry is strongly preferred
§ Prior experience within the KSA region and/or the Middle East region including knowledge of regulatory environment and context is preferred
Job BandSr. Professional
Skills EducationBachelor Degree in Accounting or Finance
Additional Education CertificationsProfessional certifications such as CMA, ACCA, CPA, CIA or SOCPA or related discipline certifications are preferred
#J-18808-LjbffrTechnical Support Specialist
Posted 1 day ago
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Job Description
Company Description
Anoosh is a distinguished Saudi brand specializing in preparing luxury chocolates,
daily baked goods and special favors for hospitality and events.
Founded in 2003 by Abdullah Al-Munif, the first branch was in Khurais Plaza, Riyadh. Today, Anoosh has expanded to 75 branches across the kingdom, growing approximately 20% annually.
Anoosh offers high-quality products, an exceptional customer experience, and distinctive tastes. It also provides exclusive products imported from various countries worldwide.
Job Description
A Technical Support Specialist plays a vital role in ensuring the smooth operation of technical systems within the company. Their responsibilities include:
- Handling customer technical support cases via phone and email
- Updating the company website with tech tips and brief documents
- Assessing system potential by evaluating compatibility of new programs with existing ones
- Improving existing programs by reviewing objectives, specifications, and proposed changes
- Maintaining system functionality through testing computer components
- Achieving system objectives by collecting data, evaluating options, and recommending actions
- Maintaining client confidentiality and trust
- Preparing user reference materials and operation instructions
Qualifications
Experience in a retail company is preferred.
#J-18808-LjbffrTechnical Support Engineer
Posted today
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Job Description
The Technical Support Engineer will provide expert technical assistance to clients, troubleshooting and resolving issues related to (product/services). The ideal candidate will have strong technical skills, problem-solving abilities, and the ability to communicate complex information to clients clearly. This role is perfect for an individual who enjoys technical problem-solving in a client-facing capacity.
Location: Riyadh, KSA
Responsibilities- Provide advanced troubleshooting and support to customers for (product/services). Resolve technical issues via phone, email, and remote access tools.
- Act as the primary point of contact for technical inquiries, ensuring clients receive timely and effective solutions.
- Accurately log customer issues and resolutions.
- Assist with product setup, installation, and configuration for customers.
- Guide clients on system usage, features, and best practices.
- Work closely with engineering and product teams to resolve complex issues and relay product feedback.
- Monitor client systems for potential issues and perform proactive system maintenance to avoid downtime.
- 3+ years of experience in technical support.
- Proficiency in troubleshooting hardware/software issues, operating systems, network configurations, and device setups.
- Experience with databases (MySQL, SQL Server, MongoDB) and cloud services (AWS, Azure, Google Cloud).
- Knowledge of networking protocols (TCP/IP, DNS, HTTP, VPN) and remote troubleshooting tools (TeamViewer, Remote Desktop).
- Strong communication skills and ability to explain technical concepts to non-technical clients.
- Experience with CRM software (e.g., Salesforce).
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
Technical Support Engineer
Posted today
Job Viewed
Job Description
The Technical Support Engineer will provide expert technical assistance to clients, troubleshooting and resolving issues related to (product/services). The ideal candidate will have strong technical skills, problem-solving abilities, and the ability to communicate complex information to clients clearly. This role is perfect for an individual who enjoys technical problem-solving in a client-facing capacity.
Location: Riyadh, KSA
Responsibilities- Provide advanced troubleshooting and support to customers for (product/services). Resolve technical issues via phone, email, and remote access tools.
- Act as the primary point of contact for technical inquiries, ensuring clients receive timely and effective solutions.
- Accurately log customer issues and resolutions.
- Assist with product setup, installation, and configuration for customers.
- Guide clients on system usage, features, and best practices.
- Work closely with engineering and product teams to resolve complex issues and relay product feedback.
- Monitor client systems for potential issues and perform proactive system maintenance to avoid downtime.
- 3+ years of experience in technical support.
- Proficiency in troubleshooting hardware/software issues, operating systems, network configurations, and device setups.
- Experience with databases (MySQL, SQL Server, MongoDB) and cloud services (AWS, Azure, Google Cloud).
- Knowledge of networking protocols (TCP/IP, DNS, VPN) and remote troubleshooting tools (TeamViewer, Remote Desktop).
- Strong communication skills and ability to explain technical concepts to non-technical clients.
- Experience with CRM software (e.g., Salesforce).
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
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Technical Support Engineer
Posted today
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Job Description
Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.
The Role:
We are seeking a Technical Support Engineer to join us, This role plays a crucial role in the customer journey. Working as part of a skilled team supporting the customer on a variety of technical issues whilst delivering a high level of service. This is a fantastic opportunity for someone who wants to progress their skills and career quickly. This position requires someone living in Saudi Arabia currently.
What You'll Do:
- Managing customer communication and expectations.
- Provide troubleshooting and debugging of customer problems.
- Transition product issues to Engineering and product enhancements to Product Management, regularly tracking the status to the customer.
- Escalate critical issues and roadblocks to the next tier of Support.
- On call rotation for the assigned product team.
What You'll Bring:
- Bachelor's degree preferred in a related technical field.
- 5 years in enterprise software customer support and/or IT related support.
- Proficient knowledge of Windows based server OS such as Microsoft Windows Server.
Need To Know:
- Active Directory and GPO
- Network Topology/Layers
- Networking Tools and Utilities
- AV/Firewall Rules and Policies
- Secure "machine to machine" communications
- Virtualization
- Windows Account Administration
- Security software
- DNS
- Strong dedication to customer care.
- Strong team interaction skills.
- Excellent verbal and written communication skills, in person, by telephone, and with large teams.
- Ability to understand and analyse customer technical needs.
- Ability to participate, contribute and interact with Pre-Sales Technical Engineers, Product Management, Development, Technical Support, and Sales teams
Better Together
Diversity. Inclusion. They're more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.
We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.
About Us
BeyondTrust is the worldwide leader in intelligent identity and access security, enabling organizations to protect identities, stop threats, and deliver dynamic access. We are leading the charge in innovating identity-first security and are trusted by 20,000 customers, including 75 of the Fortune 100, plus a global ecosystem of partners.
Calypso Technical Support Consultant
Posted today
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Job Description
Project description
We are looking for an experienced Calypso Analyst to strengthen our team in Riyadh running maintenance project for a large customer in KSA. You will be responsible for first-line technical and functional support of the Calypso application and associated technical services. The role involves user support across the front and back offices, technical maintenance of the application and involvement in the delivery of key change initiatives for the bank.
Responsibilities
- Investigate issues as and when they occur, participate in root cause analysis, and suggest and implement resolutions in a timely manner to prevent future occurrences of similar issues through incident and problem management best practices.
- Complete necessary documentation to track and close support tickets and ensure timely updates to business users and management.
- Work closely with project teams, provide analysis, support and assist with software releases and rollouts in the production environment according to Change Management best practices.
- Drive continuous improvement opportunities i.e. event monitoring and alerting, automate manual activities whenever possible
- Participate in an on-call support roster to ensure our most critical applications are Always On for our colleagues and customers and work overtime as required to fix service impacting incidents, maintain our technology services, participate in Disaster Recovery activities and assist with change delivery.
- Proactively manage risk; meet all policy and compliance requirements; perform controls; adhere to Process and Procedures pertinent to role; and escalate events, issues or breaches as they are identified (risk accountability forms part of all roles, as everyone is responsible for managing risk and compliance).
- Demonstrate professional and ethical behavior in your actions by ensuring compliance with external legislation, bank standards and internal operating policies and procedures.
SKILLS
Must have
- 5-10 years of working experience in Calypso Technical Support Analyst role.
- calypso technical knowledge and functional knowledge is a must.
- Responsible to elaborate requirements, work with development teams to develop the requirements.
- Production implementation and post-production support.
- Exposure to Oracle databases including working knowledge of SQL.
- Strong problem-solving skills and experienced in providing support in a fast-paced environment.
- Communicate status and report issues to the team leader.
- Ability to document and explain complex processes and concepts
- Strong stakeholder management skills
- Ability to work in a team.
Nice to have
understating of multiple OS environments (Linux, Windows)
#J-18808-LjbffrCalypso Technical Support Consultant
Posted today
Job Viewed
Job Description
Project description
We are looking for an experienced Calypso Analyst to strengthen our team in Riyadh running maintenance project for a large customer in KSA. You will be responsible for first-line technical and functional support of the Calypso application and associated technical services. The role involves user support across the front and back offices, technical maintenance of the application and involvement in the delivery of key change initiatives for the bank.
Responsibilities
- Investigate issues as and when they occur, participate in root cause analysis, and suggest and implement resolutions in a timely manner to prevent future occurrences of similar issues through incident and problem management best practices.
- Complete necessary documentation to track and close support tickets and ensure timely updates to business users and management.
- Work closely with project teams, provide analysis, support and assist with software releases and rollouts in the production environment according to Change Management best practices.
- Drive continuous improvement opportunities i.e. event monitoring and alerting, automate manual activities whenever possible
- Participate in an on-call support roster to ensure our most critical applications are Always On for our colleagues and customers and work overtime as required to fix service impacting incidents, maintain our technology services, participate in Disaster Recovery activities and assist with change delivery.
- Proactively manage risk; meet all policy and compliance requirements; perform controls; adhere to Process and Procedures pertinent to role; and escalate events, issues or breaches as they are identified (risk accountability forms part of all roles, as everyone is responsible for managing risk and compliance).
- Demonstrate professional and ethical behavior in your actions by ensuring compliance with external legislation, bank standards and internal operating policies and procedures.
SKILLS
Must have
- 5-10 years of working experience in Calypso Technical Support Analyst role.
- calypso technical knowledge and functional knowledge is a must.
- Responsible to elaborate requirements, work with development teams to develop the requirements.
- Production implementation and post-production support.
- Exposure to Oracle databases including working knowledge of SQL.
- Strong problem-solving skills and experienced in providing support in a fast-paced environment.
- Communicate status and report issues to the team leader.
- Ability to document and explain complex processes and concepts
- Strong stakeholder management skills
- Ability to work in a team.
Nice to have
understating of multiple OS environments (Linux, Windows)
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