Enterprise Account Manager - STC Accounts, Saudi Arabia
Posted 13 days ago
Job Viewed
Job Description
The Opportunity
We seek an ambitious and highly motivated Enterprise Account Manager to join our sales team in Saudi Arabia. You will be responsible for selling Nutanix’s products and solutions through channel partners. We are looking for candidates who have successfully sold extensively to Telcos and MSPs in the region. If you are passionate about sales and building positive relationships with customers and channel partners, thrive in a team environment, and want to strive to continuously learn, grow, win, and exceed quotas – let’s talk!
Sales at NutanixOur enterprise sales team at Nutanix is growing! We are a driven & passionate team of salespeople who work with Channel Partners and Systems Engineers who desire to disrupt the current state of the data center. Our sales team at Nutanix has a keen ability to develop new accounts and penetrate new divisions and organizations within your assigned accounts. Nutanix provides unrivaled support and tools from the Engineering, Marketing, and Product Development departments for you to leverage to exceed sales performance goals. In this position, you would be working very closely with the leadership team and have a large amount of influence on sales team decisions and initiatives.
Your Role- Demonstrate strong expertise in technical specifications required to sell Nutanix products and services to large enterprises in the telecommunications sector.
- Possess an aptitude for understanding how technology products and solutions solve business problems and the competitive landscape.
- Work collaboratively with employees within the sales function and cross-functional teams such as Marketing, Sales Operations, System Engineering, and Product Development.
- Target account selling, solution selling, and consultative sales techniques.
- Use SFDC strong verbal and written communication skills, including presentation skills.
- Articulate the Nutanix value proposition, features, product messages and positioning.
- Outside software sales, quota carrying, hunting, and successful closing skills experience.
- Track record of exceeding assigned sales quotas in multiple, continuous years.
- A deep understanding of Telco & MSPs in the region and the drive for simplicity, cloud-first strategies, and cost savings can build positive relationships and deliver significant sales success.
- Entrepreneurial spirit with an affinity for growth, collaboration, and teamwork.
- Keen ability to develop new accounts and penetrate new divisions and organizations within your assigned accounts.
- Highly organized, with deep knowledge of account planning and strategy.
- Strong verbal and written communication skills, including presentation skills.
- Bachelor’s degree or equivalent experience.
- Fluency in Arabic and English is required for this role.
On Site: This role is based on-site, offering the opportunity to collaborate face-to-face with team members in a dynamic and engaging work environment. Being physically present allows for seamless teamwork and direct access to resources that support your success. Additional team-specific guidance and norms will be provided by your manager.
—
Nutanix is an equal opportunity employer.
Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting (emailprotected).
#J-18808-LjbffrEnterprise Account Manager - STC Accounts, Saudi Arabia
Posted today
Job Viewed
Job Description
The Opportunity
We seek an ambitious and highly motivated Enterprise Account Manager to join our sales team in Saudi Arabia. You will be responsible for selling Nutanix’s products and solutions through channel partners. We are looking for candidates who have successfully sold extensively to Telcos and MSPs in the region. If you are passionate about sales and building positive relationships with customers and channel partners, thrive in a team environment, and want to strive to continuously learn, grow, win, and exceed quotas – let’s talk!
Sales at NutanixOur enterprise sales team at Nutanix is growing! We are a driven & passionate team of salespeople who work with Channel Partners and Systems Engineers who desire to disrupt the current state of the data center. Our sales team at Nutanix has a keen ability to develop new accounts and penetrate new divisions and organizations within your assigned accounts. Nutanix provides unrivaled support and tools from the Engineering, Marketing, and Product Development departments for you to leverage to exceed sales performance goals. In this position, you would be working very closely with the leadership team and have a large amount of influence on sales team decisions and initiatives.
Your Role- Demonstrate strong expertise in technical specifications required to sell Nutanix products and services to large enterprises in the telecommunications sector.
- Possess an aptitude for understanding how technology products and solutions solve business problems and the competitive landscape.
- Work collaboratively with employees within the sales function and cross-functional teams such as Marketing, Sales Operations, System Engineering, and Product Development.
- Target account selling, solution selling, and consultative sales techniques.
- Use SFDC strong verbal and written communication skills, including presentation skills.
- Articulate the Nutanix value proposition, features, product messages and positioning.
- Outside software sales, quota carrying, hunting, and successful closing skills experience.
- Track record of exceeding assigned sales quotas in multiple, continuous years.
- A deep understanding of Telco & MSPs in the region and the drive for simplicity, cloud-first strategies, and cost savings can build positive relationships and deliver significant sales success.
- Entrepreneurial spirit with an affinity for growth, collaboration, and teamwork.
- Keen ability to develop new accounts and penetrate new divisions and organizations within your assigned accounts.
- Highly organized, with deep knowledge of account planning and strategy.
- Strong verbal and written communication skills, including presentation skills.
- Bachelor’s degree or equivalent experience.
- Fluency in Arabic and English is required for this role.
On Site: This role is based on-site, offering the opportunity to collaborate face-to-face with team members in a dynamic and engaging work environment. Being physically present allows for seamless teamwork and direct access to resources that support your success. Additional team-specific guidance and norms will be provided by your manager.
—
Nutanix is an equal opportunity employer.
Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting (emailprotected).
#J-18808-LjbffrEnterprise Account Manager - STC Accounts, Saudi Arabia

Posted 9 days ago
Job Viewed
Job Description
**Hungry, Humble, Honest, with Heart.**
**The Opportunity**
We seek an ambitious and highly motivated Enterprise Account Manager to join our sales team in Saudi Arabia. You will be responsible for selling Nutanix's products and solutions through channel partners. We are looking for candidates who have successfully sold extensively to Telcos and MSPs in the region. If you are passionate about sales and building positive relationships with customers and channel partners, thrive in a team environment, and want to strive to continuously learn, grow, win, and exceed quotas - let's talk!
**Sales at Nutanix**
Our enterprise sales team at Nutanix is growing! We are a driven & passionate team of salespeople who work with Channel Partners and Systems Engineers who desire to disrupt the current state of the data center. Our sales team at Nutanix has a keen ability to develop new accounts and penetrate new divisions and organizations within your assigned accounts. Nutanix provides unrivaled support and tools from the Engineering, Marketing, and Product Development departments for you to leverage to exceed sales performance goals. In this position, you would be working very closely with the leadership team and have a large amount of influence on
sales team decisions and initiatives.
**Your Role**
+ Demonstrate strong expertise in technical specifications required to sell Nutanix products and services to large enterprises in the telecommunications sector.
+ Possess an aptitude for understanding how technology products and solutions solve business problems and the competitive landscape.
+ Work collaboratively with employees within the sales function and cross-functional teams such as Marketing, Sales Operations, System Engineering, and Product Development.
+ Target account selling, solution selling, and consultative sales techniques.
+ Use SFDC strong verbal and written communication skills, including presentation skills.
+ Articulate the Nutanix value proposition, features, product messages and positioning.
**What You Will Bring**
+ Outside software sales, quota carrying, hunting, and successful closing skills experience.
+ Track record of exceeding assigned sales quotas in multiple, continuous years.
+ A deep understanding of Telco & MSPs in the region and the drive for simplicity, cloud-first strategies, and cost savings can build positive relationships and deliver significant sales success.
+ Entrepreneurial spirit with an affinity for growth, collaboration, and teamwork.
+ Keen ability to develop new accounts and penetrate new divisions and organizations within your assigned accounts.
+ Highly organized, with deep knowledge of account planning and strategy.
+ Strong verbal and written communication skills, including presentation skills.
+ Bachelor's degree or equivalent experience.
+ Fluency in **Arabic** and **English** is required for this role.
**Work Arrangement**
On Site: This role is based on-site, offering the opportunity to collaborate face-to-face with team members in a dynamic and engaging work environment. Being physically present allows for seamless teamwork and direct access to resources that support your success. Additional team-specific guidance and norms will be provided by your manager.
We're an Equal Opportunity Employer Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting
HVAC Technician (IMANCO-STC PROJECT, Saudi Arabia) (For Greenland Group.) - Job ID : 1406171
Posted 10 days ago
Job Viewed
Job Description
Overview
Greenland Group is looking for HVAC Technician (IMANCO-STC PROJECT, Saudi Arabia) for the Greenland Group. Job ID: .
Responsibilities- Install new heating, ventilation, and air conditioning systems and components, including ductwork and electrical wiring.
- Maintenance: Perform routine preventative maintenance by cleaning, adjusting, and calibrating HVAC systems and their parts.
- Inspect, diagnose, and repair malfunctioning HVAC equipment, such as furnaces, air conditioners, and ventilation systems.
- Customer Service: Interact with clients to discuss system problems, explain issues, and provide recommendations for maintenance or upgrades.
- Safety & Compliance: Adhere to safety guidelines and ensure work complies with local building codes and regulations.
- Record Keeping: Keep accurate and detailed records of all maintenance and repair work performed.
- Emergency Service: Respond to emergency calls for repairs, often performing on-call duties as needed.
- Diploma in Refrigeration and air Conditioning in Electronics and Telecommunication Engineering
- Skills Required: Telecommunication, Telecommunication Products & Services, Telecommunication Service, Telecommunication or ISP field work
- At least 3 year(s)
- Experience in the following business areas is preferred: Telecommunication, Training Institutes, Computer Hardware/Network Companies, Real Estate, Overseas Companies, Group of Companies
- Knowledge of HVAC components, including furnaces, boilers, air conditioners, heat pumps, chillers, and ventilation systems.
- Ability to diagnose complex system malfunctions and find effective solutions.
- Skill in reading and interpreting technical diagrams and blueprints to understand system layouts.
- Ability to clearly explain technical issues and maintenance needs to customers.
- Ability to perform physically demanding tasks, work in various settings, and tolerate extreme temperatures.
- Riyadh, Saudi Arabia
Salary: Tk. 6000 - 75000 (Monthly)
Employment Type- Full-time
- Engineering and Information Technology
- Hospitals and Health Care
Get notified about new Heating Air Conditioning Technician jobs in Riyadh, Saudi Arabia.
#J-18808-LjbffrTelecom Technician/ Engineer (IMANCO-STC Project, Saudi Arabia) (For Greenland Group.) - Job ID[...]
Posted 10 days ago
Job Viewed
Job Description
Overview
Greenland Group is looking for Telecom Technician/ Engineer for the IMANCO-STC Project, Saudi Arabia (Job ID: ).
Responsibilities- Installation: Set up and configure telecommunications equipment, such as telephones, internet connections, and network hardware.
- Maintenance: Perform routine checks and updates to ensure the efficient and reliable operation of communication systems.
- Troubleshooting & Repair: Identify and fix faults in telecommunication lines and equipment using diagnostic tools and electronic instruments.
- Testing: Test communication lines and devices to confirm they are working properly.
- Customer Support: Interact with clients to understand their telecommunication needs, provide technical assistance, and train them on equipment usage.
- Documentation: Maintain records of maintenance, repairs, and installations.
- Required Skills and Knowledge: Technical expertise in communication protocols (e.g., TCP/IP, VoIP, SIP), network infrastructure, and telecommunications hardware.
- Diagnostic Tools: Proficiency with electronic instruments like voltmeters, ammeters, and other measuring equipment.
- Problem-Solving: Strong analytical skills to diagnose and resolve complex technical issues.
- Communication: Ability to explain technical information clearly to clients and colleagues.
- Physical Dexterity: Fine motor skills for working with wires, cables, and tools.
- Field Work: Travel to various sites, including construction areas, and potentially work in confined spaces or challenging conditions.
- Technical Settings: May work in switch rooms, data centers, or customer locations.
- Examples of Equipment and Systems: Telephones, switchboards, voice mail systems, Internet and cable networks, fiber optics and optical communication systems, routers, switches, and network cabling.
- Diploma in Electronics or Telecommunication Engineering (or Diploma in Engineering in Telecommunication).
- Past experience in the telecommunication sector preferred.
- At least 3 year(s) of experience in relevant fields.
- Experience in telecommunications, training institutes, real estate, overseas companies, or group of companies is a plus.
- Location: Riyadh, Riyadh, Saudi Arabia
- Salary: Tk. 6000 - 75000 (Monthly)
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Industry: Hospitals and Health Care
Electrical Technician (IMANCO, STC Project, Saudi Arabia) (For Greenland Group.) - Job ID : 1406168
Posted 10 days ago
Job Viewed
Job Description
Electrical Technician (IMANCO, STC Project, Saudi Arabia) – Job ID:
Greenland Group is looking for Electrical Technician (IMANCO, STC Project, Saudi Arabia)
OverviewElectrical Technician responsibilities include installation, maintenance, testing, and documentation of electrical systems in the Telecommunication sector, with emphasis on adherence to safety standards and codes.
Responsibilities- Assemble and install electrical panels, equipment, and wiring according to blueprints and technical diagrams.
- Maintenance: Perform regular preventative maintenance and inspections on electrical systems and machinery.
- Diagnose electrical problems using specialized tools, identify root causes, and perform necessary repairs to restore functionality.
- Testing: Conduct tests and assessments on electrical components and systems to ensure proper functioning and quality.
- Documentation: Maintain accurate records of all maintenance, repairs, and parts used.
- Safety Compliance: Adhere to electrical codes, regulations, and safety standards while working with electrical systems.
- Diploma in Electronics in Telecommunication
- Diploma in Electrical in Electronics and Telecommunication Engineering
- Skills Required: Telecommunication, Telecommunication Products & Services, Telecom Technician, Telecommunication or ISP field work
- At least 3 year(s)
- Experience in Telecommunication, Training Institutes, Overseas Companies, Group of Companies is preferred
- Technical Skills: Proficiency in reading blueprints and technical schematics, using diagnostic tools, and mechanical aptitude.
- Problem-Solving: Strong analytical thinking and problem-solving skills to diagnose and resolve electrical issues.
- Communication: Effective communication skills to collaborate with engineers and technicians and to explain timelines and work progress.
- Attention to Detail: Meticulous attention to detail for accurate installations and record-keeping.
- Teamwork: Ability to work effectively with other professionals, including junior technicians and engineers.
- Location: Riyadh, Saudi Arabia
- Salary: Tk. 6000 - 75000 (Monthly)
- Full-time
- Engineering and Information Technology
- Hospitals and Health Care
SPECIALIST, TECHNICAL SUPPORT
Posted 2 days ago
Job Viewed
Job Description
Job Purpose
This position exists to provide hardware and software technical support efficiently, in timely manner and quality standards as per the defined policies and procedures to achieve departmental operational plans and developments.
Key Accountability AreasTechnical Support:
- Provide enterprise technical support in a professional manner by fixing the root cause of the issue using the resources on hand.
- Perform Installations, configuring systems, Printers, Network/Wifi, BitLoker, diagnosing hardware/software faults, solving technical problems, supporting roll-out of new applications to meet given SLA and customer satisfaction.
- Provide support for end users on different operating systems including Windows and Mac OS
- Provide enterprise support for On-site and remote support at the assigned IT incident for any alfanar site
- Work on providing Operations Management support for Day to day service operations using incident management
- Implement IT department policies and processes when responding to end user support requests within the site (s) in addition to remote support in line with agreed SLA delighting customers on every ticket.
- Serve as contributing member of a high performing technical support team by providing our customers with on-field support via MS-Teams, Phone, Email and chat support.
SLA Adherence:
- Follow Service Level Agreement targets for all operational process including incidents and problems
- Follow Service center response time and reliability within agreed tolerance limits
- No logical security incidents and No physical security breaches
- Work in coordination with respective product support teams during maintenance phase to ensure system stability and satisfaction
Software Compliance:
- Ensure we legalize all used software within the site(s) and eliminate any risk in illegal software usage.
- Ensure all installed applications are compliant with IT Department security, governance and corporate policies and standards
Knowledge Management:
- Creating and maintaining the Knowledge articles/records using ITSM knowledge management to document the knowledge gained and information for other team members to fix the future issues.
- Be a team player in supporting fellow Technical Support staff by guiding them on knowledge search enhancements.
Documentation:
- Document ticket summary for all your assigned tickets in a professional manner on problem description, solution proposed/fixed/workaround by using the ITSM tool and following IT department templates.
- Provide management updates on your daily/weekly/monthly progress in the formats/tools shared.
- Document relevant issues identified as a problem to get the analysis on fixing the root cause.
HR Proficiency:
- Ability to obtain updated soft and technical skills related to the job.
Delivery:
- Perform the planned activities to meet the operational and development targets as per delivery schedules.
- Utilize resources effectively to achieve objectives within efficient cost and time.
- Provide a periodic report formatted by detailing the deviation and execution of planned tasks.
Problem-Solving:
- Solve any related problems arise and escalate any complex operational issues.
Quality:
- Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.
Business Process Improvements:
- Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.
Compliance:
- Comply to related policy and procedures and work instructions.
Health, Safety, and Environment:
- Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.
Bachelor Degree in Computer Science or Any relevant field
Work Experience2 to 4 Years
Technical / Functional Competencies- Data Security Encryption Tools/Techniques
- Emerging Network Technology
- Help Desk Technologies
- Technical Tools and Products
- Technology Industry Knowledge
- Technology Platforms
Be The First To Know
About the latest Stc Jobs in Riyadh !
Technical Support Specialist
Posted 4 days ago
Job Viewed
Job Description
Get AI-powered advice on this job and more exclusive features.
Responsible for being the first point of contact for customers, logging and categorizing incidents, troubleshooting and resolving network issues (Cisco, Fortinet, routing protocols), performing root cause analysis, ensuring SLA compliance, and supporting continuous improvement through knowledge sharing and training.
OverviewResponsible for being the first point of contact for customers, logging and categorizing incidents, troubleshooting and resolving network issues (Cisco, Fortinet, routing protocols), performing root cause analysis, ensuring SLA compliance, and supporting continuous improvement through knowledge sharing and training.
Responsibilities- Initial Customer Interaction : Act as the first point of contact for users/customers via phone, email, or ticketing system.
- Log all service requests and incidents with accurate details in GO Ticketing System.
- Record issues in the ticketing system, ensuring correct categorization and prioritization based on urgency and impact.
- Assign severity levels according to predefined guidelines (Service impacted totally, service impacted Partially, normal Request, Urgent Request, Proactive monitoring).
- Handling and Resolution of Routine and Complex Issues : Perform routing protocol configuration (MPLS, BGP, OSPF, EIGRP, static routing) and policy-based routing for enterprise and customer networks.
- Conduct firmware upgrades, patches, and routine maintenance for Cisco ISR/ASR and Fortinet FortiGate platforms.
- Troubleshoot, network and transmission, or other issues related to both using diagnostic tools.
- Root Cause Analysis (RCA) : Perform in-depth investigation to determine the underlying cause of incidents.
- Provide long-term fixes or recommendations to prevent recurrence.
- Specialized Knowledge : Work with advanced configurations, integrations, and custom setups.
- Collaboration with Engineering / Customer : Engage with engineering or Operational teams for issues that require high-level analysis or hardware replacement or meeting.
- Service Quality & Compliance & Team Works : Adhere to SLA/OLA timelines for response and resolution.
- Follow security and compliance guidelines during troubleshooting.
- Analyze incident trends to identify areas for process, tool, or training improvements.
- Recommend system enhancements, performance tuning, and configuration changes.
- Maintain and expand the knowledge base to improve first-call resolution rates.
- Create and update Knowledge Base articles for Technical Support teams.
- Conduct training sessions for frontline support to improve first-call resolution rates.
- Education: Bachelor’s degree in Computer Science, Information Technology, Networking, or a related field; or equivalent work experience.
- Experience: proven experience in Technical support or a related field.
- Not Applicable
- Full-time
- Information Technology
- IT Services and IT Consulting
- Telecommunications
- Software Development
Technical Support Engineer
Posted 4 days ago
Job Viewed
Job Description
About Uplift
About Uplift
Uplift is a dynamic agency specializing in global talent search, covering EMEA, LATAM, USA, and APAC. With successful placements in 52 countries, we combine speed and cutting-edge technology to source top executive and mid-senior talent across various functions. Our innovative approach integrates global networks, AI, and advanced recruitment tools. Beyond recruitment, we engage with our audience through our podcast, newsletter, and webinars, ensuring we stay at the forefront of talent acquisition and global HR trends.
About Our ClientOur client, a diversified holding company based in Riyadh, is seeking an experienced Technical Support Engineer. The company operates across multiple industries and is now strengthening its presence in the construction and machinery rental sector.
Location: Riyadh, Kingdom of Saudi Arabia.
Reports To: Technical Support Manager or Deputy CEO.
Provide specialized technical and operational support for subsurface irrigation control products and systems. Ensure optimal product performance, troubleshoot technical issues, and contribute to product development and improvement according to best engineering practices.
Key Responsibilities- Deliver comprehensive technical support to internal and external customers on device usage and maintenance.
- Monitor maintenance activities, promptly resolve technical faults, and ensure effective troubleshooting.
- Oversee quality control processes during manufacturing and operational phases.
- Train staff and end-users on device operation and maintenance procedures.
- Prepare and update technical documentation, manuals, and guidelines.
- Collaborate closely with manufacturing, quality assurance, sales, and marketing teams to meet product and market requirements.
- Analyze technical problems and propose solutions to enhance product quality and operational efficiency.
- Prepare and develop technical proposals and presentations for clients, working alongside sales and marketing teams.
- Participate in the ongoing development and enhancement of existing products in coordination with R&D teams.
- Bachelors degree in Mechatronics, Electronics, Mechanical Engineering, or a related engineering discipline.
- Minimum of 5 years experience in technical support or applied engineering, preferably within control systems or industrial products.
- Strong knowledge of electronic and mechanical control systems.
- Excellent problem-solving and technical communication skills.
- Proficient in spoken and written English.
- Detail-oriented with a high degree of accuracy.
- Quick learner with adaptability to new technologies.
- Strong organizational and time management skills.
- Proactive, able to work under pressure.
- Excellent communication skills and ability to collaborate within a multidisciplinary team.
At Uplift, we are committed to fair and equal experience for all employees and applicants, supporting the principles of Equal Opportunity Employment. We value the diverse talents and perspectives of individuals from all backgrounds, including minorities, women, and people with disabilities. We focus on creating opportunities for growth and advancement based on each persons qualifications and performance.
We are passionate about uplifting people's lives and fostering an inclusive environment where everyone is valued, regardless of race, religion, color, national origin, citizenship status, sex, sexual orientation, gender identity and expression, genetic information, marital status, age, or disability. At Uplift, everyone is welcome.
#J-18808-LjbffrTechnical Support Engineer
Posted 15 days ago
Job Viewed
Job Description
Location: Saudi Arabia — Riyadh, Jouf, Bisha, Dawadmi, Rabigh
Responsibilities- Customer Interface and Communication: Maintain effective communication with customers, promptly responding to inquiries about products and after-sales service to ensure customer satisfaction.
- Manage the after-sales operations of energy storage sites, monitor, and optimize the performance of field operations.
- Problem Solving and Coordination: Identify and assess on-site project issues, coordinate resources to resolve problems swiftly and efficiently.
- Ensure Compliance with After-sales Terms: Ensure compliance with after-sales contract terms between the company and customers, improving service quality.
- Project Evaluation and Support: Assist in evaluating after-sales contract terms for new projects, support the delivery and execution of new projects, and ensure smooth after-sales handover.
- Customer Satisfaction Improvement: Increase overall customer satisfaction through regular follow-ups and continuous communication.
- Education Requirements: Bachelor’s degree or above in Project Management, Electrical Engineering, Automation, Energy Management, or related fields.
- Experience Requirements: At least 3 years of experience in project management or after-sales management, preferably with a background in energy storage or the power industry. Experience working in multinational and cross-cultural environments, with preference for those familiar with local energy storage and power markets.
- Language Requirements: Working proficiency in English.
- Skills Requirements: Strong project management skills, familiar with after-sales management processes and tools, capable of handling multiple projects simultaneously. Excellent communication skills, able to effectively coordinate between customers and internal teams. Strong problem-solving and conflict management skills, with the ability to make sound decisions under pressure.
- Certification Requirements: SCE or other related certifications are preferred.
- Other Requirements: Willingness to travel frequently and flexibility to adapt to various working environments.
Competitive salary and benefits package, including but not limited to: medical insurance, annual leave, and transportation and accommodation allowance. Opportunities for career development and regular training to support individual skill enhancement and professional growth.
Employment details- Seniority level: Not Applicable
- Employment type: Full-time
- Job function: Other