285 Staff Training jobs in Saudi Arabia

HR & Training Leader

Aramex

Posted 6 days ago

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Job Description

Purpose of the Job

Attend to station HR needs and inquires in line with local and corporate HR strategies / plans and the MVV of the company

Job Description
  • Enhancing the company’s HR department by implementing employee relations and HR policies, programs and practices
  • Ensure that HR strategies and objectives in the station are set, clear, communicated and implemented, in coordination with the HR Business Partner, and is on line with the corporate strategic business plan of the station
  • Assist HR Business Partner and station manager in implementing any strategic local or corporate HR projects effectively
  • Support PRO manager to ensure all employees legal documents are renewed on time
  • Coordinate with HR Operations Leader for preparing or updating employment records related to Onboarding, transferring, promoting or Separation
  • Handling employment related issues such as work complaints and harassment allegations etc.
  • Support in recruitment process as per manpower plan from contacting, assessing, interviewing and short list candidates
  • Coordinate with HR Operations Leader to process all Pending Approvals in system and follow-up for proper and effective approvals
  • Implement company’s reward programs to increase employee motivation and engagement in coordination with the C&B Mobility Leader
  • Follow-up with the Administration team in Expansions
  • Monitor turnover and conduct exit interviews of leavers and reduce retention rate
  • Coordinate with HR Operations Leader and HR team to ensure Medical Insurance are implemented as per company policy
  • Support to implement recruitment plan and report hiring progress
  • Ensure employee data is always up to date and 100% accurate on the HR system at all times
  • Ensure the completion of Probation evaluation for the new hires in coordination with the direct Managers
  • Maintain knowledge of the legal requirements and government regulations affecting Human Resources functions to ensure compliance with labor laws
  • Ensure abiding by local labor laws, Saudization rate and ensure employee legal documents are renewed on time to avoid fine
Job Responsibilities - Experience and Education
  • Minimum 6 years of progressive experience in Human Resources
  • Bachelor’s degree in human resources, Business, Management or related field
  • Proficiency in Arabic and English language
  • Time management and organizational skills
  • Ability to deal with sensitive information in a confidential manner
  • Able to prioritize and properly manage workload
  • Proficient in MS Office
  • Excellent communication skills
Leadership Behaviors
  • Building Outstanding Teams
  • Setting a clear direction
  • Simplification
  • Collaborate & break silos
  • Execution & Accountability
  • Growth mindset
  • Innovation
  • Inclusion
  • External focus
Skills
  • Team Collaboration
  • Communication Skills
  • Attention To Details
  • Problem Solving
  • Time Management
  • Active Listening
  • Administrative Skills
  • Leadership Skills

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HR & Training Leader

Aramex

Posted 4 days ago

Job Viewed

Tap Again To Close

Job Description

Purpose of the Job

Attend to station HR needs and inquires in line with local and corporate HR strategies / plans and the MVV of the company

Job Description
  • Enhancing the company's HR department by implementing employee relations and HR policies, programs and practices
  • Ensure that HR strategies and objectives in the station are set, clear, communicated and implemented, in coordination with the HR Business Partner, and is on line with the corporate strategic business plan of the station
  • Assist HR Business Partner and station manager in implementing any strategic local or corporate HR projects effectively
  • Support PRO manager to ensure all employees legal documents are renewed on time
  • Coordinate with HR Operations Leader for preparing or updating employment records related to Onboarding, transferring, promoting or Separation
  • Handling employment related issues such as work complaints and harassment allegations etc.
  • Support in recruitment process as per manpower plan from contacting, assessing, interviewing and short list candidates
  • Coordinate with HR Operations Leader to process all Pending Approvals in system and follow-up for proper and effective approvals
  • Implement company's reward programs to increase employee motivation and engagement in coordination with the C&B Mobility Leader
  • Follow-up with the Administration team in Expansions
  • Monitor turnover and conduct exit interviews of leavers and reduce retention rate
  • Coordinate with HR Operations Leader and HR team to ensure Medical Insurance are implemented as per company policy
  • Support to implement recruitment plan and report hiring progress
  • Ensure employee data is always up to date and 100% accurate on the HR system at all times
  • Ensure the completion of Probation evaluation for the new hires in coordination with the direct Managers
  • Maintain knowledge of the legal requirements and government regulations affecting Human Resources functions to ensure compliance with labor laws
  • Ensure abiding by local labor laws, Saudization rate and ensure employee legal documents are renewed on time to avoid fine
Job Responsibilities - Experience and Education
  • Minimum 6 years of progressive experience in Human Resources
  • Bachelor's degree in human resources, Business, Management or related field
  • Proficiency in Arabic and English language
  • Time management and organizational skills
  • Ability to deal with sensitive information in a confidential manner
  • Able to prioritize and properly manage workload
  • Proficient in MS Office
  • Excellent communication skills
Leadership Behaviors
  • Building Outstanding Teams
  • Setting a clear direction
  • Simplification
  • Collaborate & break silos
  • Execution & Accountability
  • Growth mindset
  • Innovation
  • Inclusion
  • External focus
Skills
  • Team Collaboration
  • Communication Skills
  • Attention To Details
  • Problem Solving
  • Time Management
  • Active Listening
  • Administrative Skills
  • Leadership Skills
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Corporate Training Sales Lead- 2 Year Experience B2B

SAR48000 - SAR60000 Y Topgrow Marketing

Posted today

Job Viewed

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Job Description

Job post summary

Job description:

We are a growing organization in the training and ad development industry, helping businesses elevate their people and brands through innovative solutions. As we expand our presence, we are seeking an ambitious and results-driven Head of Sales to lead our B2B sales strategy and drive sustainable revenue growth.

Key Responsibilities

  • Develop and execute a B2B sales strategy to achieve revenue and growth targets.
  • Lead, mentor, and scale a high-performing sales team.
  • Build strong client relationships with corporates, agencies, and enterprise customers.
  • Identify and penetrate new markets, partnerships, and business opportunities.
  • Collaborate with marketing and product teams to align offerings with client needs.
  • Track performance metrics, analyze data, and present reports to leadership.

Requirements

  • Proven B2B sales experience with at least 1-2 years in a sales leadership role.
  • Bilingual( Arabic and English)
  • Excellent leadership, negotiation, and presentation skills.
  • Demonstrated success in closing enterprise deals and building long-term partnerships.
  • Ability to work in a fast-paced, target-driven environment.

Pay Scale: From 4, SAR) per month + Incentives

Job Type: Full-time

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Training & Development Director

Veolia

Posted 3 days ago

Job Viewed

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Job Description

Company Description

For 170 years, Veolia has been a global leader in providing water, energy, and waste management solutions. Serving public authorities and industries across 58 countries, our comprehensive services are essential to human development and sustainable growth. As we progress alongside economic growth and human development, we continuously adapt and innovate, designing solutions that positively impact the environment and conserve resources.

Veolia focuses on local solutions to purify and preserve vital resources, mitigate resource depletion, decarbonize lifestyles and production methods, and adapt to the impacts of climate change.

Our mission is to build a better 21st century, and we proudly identify as #resourcers.

Key figures of Veolia Near and Middle East

  • Over 3,600 employees in the Middle East (in addition to the nearly 6,000 employees for Enova, which reports directly to Veolia Africa Middle-East for Facility Management and Energy Efficiency contracts in the region)

  • A robust local network across the region, including the UAE, Oman, Qatar, Bahrain, Kuwait, Lebanon, Turkey, Jordan, and Saudi Arabia

  • 40 years of sustainable partnerships

In the Middle East, Veolia collaborates with industries, governments, communities, and commercial businesses to deliver innovative and sustainable solutions needed today, while maintaining a vision for tomorrow. Through public-private partnerships and innovative contractual schemes, Veolia is dedicated to achieving measurable results with pragmatic, sustainable environmental solutions.

For more information, please visit our Website

Job Description

Main Accountabilities

The primary focus of this role is to ensure the availability of sufficient, competent, and efficient personnel to perform assigned duties and responsibilities, aligning with the Contractor's objectives, budgetary needs, and contractual requirements. This includes overseeing the area of responsibility and ensuring that the Contractor meets all legal requirements related to personnel employment. A key aspect of the role involves supervising the implementation of the Organisational Review and Training Project, which aims to enhance the overall efficiency and effectiveness of the workforce. The position requires a strategic approach to personnel management, balancing the need for skilled staff with budgetary constraints and legal compliance, while also focusing on continuous improvement through organizational review and targeted training initiatives.

Detailed Job Description

  • Develop and implement procedures aligned with regulations and contractual requirements
  • Define and maintain organizational structure and job descriptions with Management Team
  • Review and recommend recruitment processes
  • Manage employee tracking and monitoring (visas, medical records, etc.)
  • Monitor and report on employee attendance
  • Define and supervise training programs
  • Coordinate employee evaluations with Management
  • Organize training, replacement, and promotion as needed
  • Maintain personnel records (CVs, contracts, offer letters, warning letters, training records)
  • Handle employee queries, issues, and concerns
  • Report personnel-related data to Management (hiring dates, leave, salaries, benefits, visas, accommodation)
  • Ensure adherence to company Health, Safety, and Environment policies

Authority:

  • Direct reporting to General Director
  • Implement policies and procedures delegated by General Director
  • Recommend promotions and dismissals based on performance management and investigation
  • Accept/reject candidates based on interviews
  • Stop any work on-site if found to be unsafe
  • Serve as member of Executive Committee
Qualifications
  • Bachelor's Degree (BSc) in HR or related field, MBA (is a plus)
  • Total Experience: 10 to 15 years
  • Senior Management Experience: 7 to 10 years
  • Skills:
    • Project Management
    • Organizational skills for coordinating team work
    • Computer literacy, especially: Excel - G-Suite-Ability to learn new tools
Additional Information

Personal Attributes

  • Strong interpersonal skills
  • Fluent in English
  • Arabic and French (plus)
  • Autonomous and synthetic thinking
  • Comfortable with site exposure and regular visits
  • High communication skills

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.

The preceding description is not designed to be a complete or exhaustive list of all duties and responsibilities that will be carried out by the selected candidate.

Veolia Middle East does not and shall not discriminate in any forms in its recruitment processes.

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Training & Development Director

Veolia

Posted 3 days ago

Job Viewed

Tap Again To Close

Job Description

Company Description

For 170 years, Veolia has been a global leader in providing water, energy, and waste management solutions. Serving public authorities and industries across 58 countries, our comprehensive services are essential to human development and sustainable growth. As we progress alongside economic growth and human development, we continuously adapt and innovate, designing solutions that positively impact the environment and conserve resources.

Veolia focuses on local solutions to purify and preserve vital resources, mitigate resource depletion, decarbonize lifestyles and production methods, and adapt to the impacts of climate change.

Our mission is to build a better 21st century, and we proudly identify as .

Key figures of Veolia Near and Middle East

  • Over 3,600 employees in the Middle East (in addition to the nearly 6,000 employees for Enova, which reports directly to Veolia Africa Middle-East for Facility Management and Energy Efficiency contracts in the region)

  • A robust local network across the region, including the UAE, Oman, Qatar, Bahrain, Kuwait, Lebanon, Turkey, Jordan, and Saudi Arabia

  • 40 years of sustainable partnerships

In the Middle East, Veolia collaborates with industries, governments, communities, and commercial businesses to deliver innovative and sustainable solutions needed today, while maintaining a vision for tomorrow. Through public-private partnerships and innovative contractual schemes, Veolia is dedicated to achieving measurable results with pragmatic, sustainable environmental solutions.

For more information, please visit our Website

Job Description

Main Accountabilities

The primary focus of this role is to ensure the availability of sufficient, competent, and efficient personnel to perform assigned duties and responsibilities, aligning with the Contractor's objectives, budgetary needs, and contractual requirements. This includes overseeing the area of responsibility and ensuring that the Contractor meets all legal requirements related to personnel employment. A key aspect of the role involves supervising the implementation of the Organisational Review and Training Project, which aims to enhance the overall efficiency and effectiveness of the workforce. The position requires a strategic approach to personnel management, balancing the need for skilled staff with budgetary constraints and legal compliance, while also focusing on continuous improvement through organizational review and targeted training initiatives.

Detailed Job Description

  • Develop and implement procedures aligned with regulations and contractual requirements
  • Define and maintain organizational structure and job descriptions with Management Team
  • Review and recommend recruitment processes
  • Manage employee tracking and monitoring (visas, medical records, etc.)
  • Monitor and report on employee attendance
  • Define and supervise training programs
  • Coordinate employee evaluations with Management
  • Organize training, replacement, and promotion as needed
  • Maintain personnel records (CVs, contracts, offer letters, warning letters, training records)
  • Handle employee queries, issues, and concerns
  • Report personnel-related data to Management (hiring dates, leave, salaries, benefits, visas, accommodation)
  • Ensure adherence to company Health, Safety, and Environment policies

Authority:

  • Direct reporting to General Director
  • Implement policies and procedures delegated by General Director
  • Recommend promotions and dismissals based on performance management and investigation
  • Accept/reject candidates based on interviews
  • Stop any work on-site if found to be unsafe
  • Serve as member of Executive Committee
Qualifications
  • Bachelor's Degree (BSc) in HR or related field, MBA (is a plus)
  • Total Experience: 10 to 15 years
  • Senior Management Experience: 7 to 10 years
  • Skills:
    • Project Management
    • Organizational skills for coordinating team work
    • Computer literacy, especially: Excel - G-Suite-Ability to learn new tools
Additional Information

Personal Attributes

  • Strong interpersonal skills
  • Fluent in English
  • Arabic and French (plus)
  • Autonomous and synthetic thinking
  • Comfortable with site exposure and regular visits
  • High communication skills

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.

The preceding description is not designed to be a complete or exhaustive list of all duties and responsibilities that will be carried out by the selected candidate.

Veolia Middle East does not and shall not discriminate in any forms in its recruitment processes.

This advertiser has chosen not to accept applicants from your region.

Training & Development Director

Veolia

Posted today

Job Viewed

Tap Again To Close

Job Description

Company Description

For 170 years, Veolia has been a global leader in providing water, energy, and waste management solutions. Serving public authorities and industries across 58 countries, our comprehensive services are essential to human development and sustainable growth. As we progress alongside economic growth and human development, we continuously adapt and innovate, designing solutions that positively impact the environment and conserve resources.

Veolia focuses on local solutions to purify and preserve vital resources, mitigate resource depletion, decarbonize lifestyles and production methods, and adapt to the impacts of climate change.

Our mission is to build a better 21st century, and we proudly identify as #resourcers.

Key figures of Veolia Near and Middle East

  • Over 3,600 employees in the Middle East (in addition to the nearly 6,000 employees for Enova, which reports directly to Veolia Africa Middle-East for Facility Management and Energy Efficiency contracts in the region)

  • A robust local network across the region, including the UAE, Oman, Qatar, Bahrain, Kuwait, Lebanon, Turkey, Jordan, and Saudi Arabia

  • 40 years of sustainable partnerships

In the Middle East, Veolia collaborates with industries, governments, communities, and commercial businesses to deliver innovative and sustainable solutions needed today, while maintaining a vision for tomorrow. Through public-private partnerships and innovative contractual schemes, Veolia is dedicated to achieving measurable results with pragmatic, sustainable environmental solutions.

For more information, please visit our Website

Job Description

Main Accountabilities

The primary focus of this role is to ensure the availability of sufficient, competent, and efficient personnel to perform assigned duties and responsibilities, aligning with the Contractor's objectives, budgetary needs, and contractual requirements. This includes overseeing the area of responsibility and ensuring that the Contractor meets all legal requirements related to personnel employment. A key aspect of the role involves supervising the implementation of the Organisational Review and Training Project, which aims to enhance the overall efficiency and effectiveness of the workforce. The position requires a strategic approach to personnel management, balancing the need for skilled staff with budgetary constraints and legal compliance, while also focusing on continuous improvement through organizational review and targeted training initiatives.

Detailed Job Description

  • Develop and implement procedures aligned with regulations and contractual requirements
  • Define and maintain organizational structure and job descriptions with Management Team
  • Review and recommend recruitment processes
  • Manage employee tracking and monitoring (visas, medical records, etc.)
  • Monitor and report on employee attendance
  • Define and supervise training programs
  • Coordinate employee evaluations with Management
  • Organize training, replacement, and promotion as needed
  • Maintain personnel records (CVs, contracts, offer letters, warning letters, training records)
  • Handle employee queries, issues, and concerns
  • Report personnel-related data to Management (hiring dates, leave, salaries, benefits, visas, accommodation)
  • Ensure adherence to company Health, Safety, and Environment policies

Authority:

  • Direct reporting to General Director
  • Implement policies and procedures delegated by General Director
  • Recommend promotions and dismissals based on performance management and investigation
  • Accept/reject candidates based on interviews
  • Stop any work on-site if found to be unsafe
  • Serve as member of Executive Committee
Qualifications
  • Bachelor's Degree (BSc) in HR or related field, MBA (is a plus)
  • Total Experience: 10 to 15 years
  • Senior Management Experience: 7 to 10 years
  • Skills:
    • Project Management
    • Organizational skills for coordinating team work
    • Computer literacy, especially: Excel - G-Suite-Ability to learn new tools
Additional Information

Personal Attributes

  • Strong interpersonal skills
  • Fluent in English
  • Arabic and French (plus)
  • Autonomous and synthetic thinking
  • Comfortable with site exposure and regular visits
  • High communication skills

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.

The preceding description is not designed to be a complete or exhaustive list of all duties and responsibilities that will be carried out by the selected candidate.

Veolia Middle East does not and shall not discriminate in any forms in its recruitment processes.

#J-18808-Ljbffr

This advertiser has chosen not to accept applicants from your region.

Training Specialist

Jeddah, Makkah Bayut KSA - بيوت السعودية

Posted today

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Job Description

Bayut is the number one property portal in the Kingdom, connecting millions of users across the country. We are committed to delivering the best online search experience. As part of Dubizzle Group, Bayut is alongside some of the strongest classifieds brands in the market. With a collective strength of 10 brands, we have more than 200 million monthly users that trust in our dedication to providing them with the best platform for their needs.

As a Training Specialist, you will focus on design, deliver, and evaluate impactful learning solutions that support our organizational goals. You will take ownership of developing training materials, facilitating engaging sessions, and measuring learning outcomes to ensure continuous growth and performance improvement.

In this role, you will:
  • Deliver training programs that align with business objectives and employee development needs
  • Facilitate workshops, classroom sessions, and on-the-job training for employees across all levels
  • Assess training effectiveness through feedback, assessments, and performance metrics
  • Partner with managers and stakeholders to identify training needs and propose tailored learning solutions
  • Prepare training reports and insights to measure ROI and support strategic decision-making
  • Stay updated with industry best practices, new training methods, and technologies to enhance learning impact
  • The ability to assess the new hire candidates' skills and qualifications pre-joining

Bayut is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Requirements
  • Bachelor's degree in a relevant field
  • 3-5 years of proven experience as a Training Specialist, L&D Specialist, or similar role
  • Strong knowledge of training methodologies (classroom, blended learning, e-learning, coaching)
  • Excellent presentation, facilitation, and communication skills in English (Arabic is a plus)
  • Ability to develop training content and adapt it to different audiences
  • Analytical mindset with experience in measuring training effectiveness (KPIs, ROI)
  • Proficiency in MS Office and familiarity with Learning Management Systems (LMS)
Benefits
  • High-performing and fast-paced work environment
  • Comprehensive Health Insurance
  • Rewards & Recognition
  • Learning & Development
Details
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Human Resources
  • Industries: Technology, Information and Internet

Get notified about new Training Specialist jobs in Jiddah, Makkah, Saudi Arabia .

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Training Specialist

Riyadh, Riyadh 大川 | ŌKAWA

Posted today

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Job Description

About the Role

We're seeking an experienced Training Specialist to serve as the central hub for all training activities at Okawa. This strategic role ensures our teams are equipped to deliver exceptional service and operational excellence across all branches.

Responsibilities
  • Design and develop training programs for new product launches, policies, and marketing campaigns
  • Lead workshops and hands-on training sessions for staff across all branches
  • Conduct training needs assessments and collaborate with department heads
  • Create comprehensive training materials, SOPs, and e-learning content
  • Monitor training effectiveness and provide ongoing coaching support
  • Maintain training records and deliver monthly progress reports
Qualifications
  • Bachelor's degree in Training, Education, or related field
  • 5+ years in training and development
  • Strong project management and coordination skills
  • Proven track record in training program development
  • Outstanding communication and presentation abilities
  • Fluency in English (Arabic is a plus)
What We Offer
  • Competitive compensation package based on experience and qualifications
  • Opportunity to make a real impact in a growing F&B company
  • Cross-functional collaboration with diverse teams
  • Professional development and career growth
  • Dynamic work environment centered on excellence and continuous improvement

Ready to make a difference? Apply now with your CV and a brief cover letter explaining why you're the right fit for this role.

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Training Coordinator

Riyadh, Riyadh Tabby

Posted today

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Job Description

Overview

At Tabby, we’re building fast — and we know that behind every great experience is a well-trained team and a smooth operation. That’s where you come in.

As a Training Coordinator, you'll be powering our frontline training programs and ensuring smooth onboarding for all new hires in the KSA office. You’ll work closely with trainers, HR, IT teams to make sure everything - from the trackers to laptop inventory - is on point.

If you're someone who loves structure, thrives on checklists, and knows how to keep things moving behind the scenes, this role is for you.

Role Details
  • Application Deadline: July 31, 2025
  • Department: Training and Quality
  • Employment Type: Internship
  • Location: KSA
  • Workplace type: Onsite
  • Reporting To: Janna Arakelian
Key Responsibilities
  • Coordinate New Hire (NHT) and Non-NHT training programs (refresher, cross-training, functional topics), including batch setup, room booking, tracker creation, and communication.
  • Ensure trainee profiles are correctly set up in internal systems (e.g. Back Office); troubleshoot access issues and raise IT tickets where needed.
  • Manage training calendars: shadowing sessions, QA alignment, MCQs, onboarding communications, and ID setup.
  • Maintain attendance records, prepare payroll inputs (active/inactive), and generate monthly payroll reports for KSA.
  • Launch and monitor LMS courses, collaborate with WFM on scheduling, follow up on completions, and manage reschedules.
  • Onboard new trainers: deliver induction presentations, explain key trackers, and walk through attendance processes.
  • Consolidate batch feedback and generate monthly training performance summaries.
Qualifications
  • Fluent in English and Arabic
  • Proficient in Google Sheets, Slack, and basic LMS platforms
  • Strong organizational and time management skills
  • Detail-oriented with the ability to manage multiple priorities
  • 1–2 years of experience in training coordination/operations
About Tabby

Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money. The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores. Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region. Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.

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Training Lead

Riyadh, Riyadh Tabby

Posted today

Job Viewed

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Job Description

On-the-job Training Lead is responsible for enhancing existing agent (live on the floor) performance by analyzing Customer Satisfaction (CSAT) and Quality scores to identify gaps, recommending and delivering targeted training programs, and ensuring exceptional service delivery to our customers.

Application Deadline
July 31, 2025
Department
Training and Quality
Employment Type
Full Time
Location
Egypt
Workplace type
Onsite
Reporting To
Janna Arakelian
Key Responsibilities

  • Performance Analysis : Analyze CSAT, Quality scores and GPT Quality data to identify trends, patterns, and specific areas for improvement across the customer service team.
  • Root Cause Investigation : Conduct root cause analysis to pinpoint underlying reasons for performance gaps and low scores.
  • Targeted Training : Recommend & design training programs and initiatives tailored to address identified performance gaps. Deliver training & conduct follow-up coaching to ensure information is landed.
  • Performance Tracking : Track and report on the effectiveness of training programs and the progress of agents in the Bottom Quartile program and Refreshers, providing actionable insights to management.
  • Bottom Quartile Program Administration for all LOBs : Lead the Bottom Quartile programs for all the LOBs. Help customize them as per the LOB requirement (as opposed to running the same version of BQ in each LOB)
  • Product Expertise : Maintain a thorough understanding of the company’s diverse products and services to ensure training content is accurate, relevant, and up-to-date.

Skills, Knowledge & Expertise

  • Education : Bachelor’s degree in Business, Finance, Education, or a related field.
  • Analytical Expertise : Proven ability to analyze performance metrics (e.g., CSAT, Quality scores) and make actionable recommendations.
  • Communication : Excellent verbal and written communication in English and Arabic, presentation, and interpersonal skills to engage agents and stakeholders effectively.
  • Training Experience : Hands-on experience delivering training sessions and coaching individuals or groups in a professional setting.
  • Organization : Strong organizational and project management skills, with the capacity to manage multiple initiatives in a fast-paced environment.

    Preferred Qualifications

    • Certification in training or customer service (e.g., Certified Customer Service Trainer).
    • Familiarity with CSAT and Quality scoring systems.
    • Knowledge of adult learning principles and instructional design methodologies.

Job Benefits

Experience - 3-5 years of experience in Customer Service as Team Leader / Trainer / Training Lead. Should have worked on assignments aiming to identify knowledge / skills gaps and eliminate defects.

Job Purpose - The purpose of this position is to improve customer service by identifying improvement areas and developing and delivering content that enhances agents knowledge and handling skills.

The effectiveness of the role will be measured by the following metrics:


  • Customer satisfaction score improvement
  • Quality score improvement

About Tabby

Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money.

The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.

Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region.

Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.

Apply Now

Our Hiring Process

Stage 4:

Technical interview @Tabby

Stage 5:

Assessment

Stage 6:

Final interview @Tabby

Stage 7:

Hired

Stage 1:

Applied

Stage 2:

Review

Stage 3:

HR call @Tabby

Stage 4:

Technical interview @Tabby

Stage 5:

Assessment

Stage 6:

Final interview @Tabby

Stage 7:

Hired

Stage 1:

Applied

Stage 2:

Review

Stage 3:

HR call @Tabby

Stage 4:

Technical interview @Tabby

Stage 5:

Assessment

Stage 6:

Final interview @Tabby

Stage 7:

Hired

Not quite right? Register your interest to be notified of any roles that come along that meet your criteria.

Register Your Interest

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  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
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