299 Software Maintenance jobs in Saudi Arabia

Role Purpose

To operate and maintain the Air Navigation systems and coordinate system needs and issues between SANS' Centers and units, airline operators, telecommunication service providers and MED in order to achieve the overall mandates of the department within set KPI's, agreed budgets and adopted policies and procedures.

Job Description - Engine System Maintenance Technician ) Engine System Maintenance Technician - Engine System Maintenance Technician

Grade: 8

BAE Systems is the UK Government’s nominated Prime Contractor under the Government-to-Government arrangements that are in place to provide equipment, support and training to Saudi Arabia. We provide maintenance of Royal Saudi Air Force (RSAF) aircraft and train RSAF and Royal Saudi Naval Force personnel safely in a training environment in how to use their aircraft, equipment and weapons.

BAE Systems Saudi Arabia is committed to supporting the Saudi Arabian National Agenda including Saudisation and the training and development of Saudi National capability through the growth of the Saudi National Partner Companies thereby reinforcing Industrialisation and Partnerships.

The Engine Systems Maintenance Technician is responsible for inspecting, operating, maintaining and repairing engine and fuel systems, and components on the Hawk aircraft and support equipment. They will maintain aircraft to support the demands of the flying operation, thus ensuring delivery of serviceable aircraft to accomplish the contractual operational and flying commitments. They will also be responsible for carrying out maintenance, diagnosing faults and administrative support to the AMO as directed by the Engine Supervisor; including but not limited to complying with all relevant company policies. They ensure the Approved Maintenance Organisation is compliant with the requirements of the M&CA Mandates and Pt145 Maintenance Organisation Exposition with regards to maintaining aircraft, its components and resource SQEP levels. They are responsible for on‑the‑job training of any assigned trainee.

• Report to RSAF policies and procedures
• Report to M&CA Mandates
• Report to Maintenance Manager

• Aircraft fault identification, debrief and rectification
• Maintaining competency and ensuring SQEP levels are within the mandated limits
• Scheduling personal time to maintain the operational requirement

The position holder will be responsible for ensuring that BAE Systems maintenance support is delivered effectively to meet RSAF requirements and mitigate any activities likely to prejudice maintenance or safety, whilst remaining within the constraints the RSAF may apply to the Hawk fleet.

They provide support to the Approved Maintenance Organisation (AMO) to ensure delivery of serviceable aircraft to TAGF in order to accomplish the contractual operational and flying commitments.

They shall be responsible for themselves and their peers, including training technicians and maintaining a strong safety culture whilst fault finding, repairing and delivering serviceable assets to maintain the customers daily flying programme.

They provide accurate and up‑to‑date information to their Line Managers to ensure the ETIC schedule is achieved, ensuring solutions to any arising issues are identified and rectified during maintenance activities.

The service and repair of components into the supply channel, and ensuring their area upholds efficient and effective supply discipline.

Ensuring the procedural compliance governing Test, Measurement and Diagnostic Equipment (TMDE) calibration cycles, Support Equipment maintenance cycles, and the Tool Control system is kept current in their work area.

Any reports as directed including training reports carried out in accordance with the policy.

Maintenance as directed.

Have extensive proven post qualification practical maintenance experience within operational flying aircraft environment supported by formal recorded workplace applied related training or substantial proven experience on same aircraft type or successful completion of BAESSA apprenticeship programme (SNTTP/ TSNTTP).

Demonstrate knowledge and understanding of aircraft maintenance and engineering.

Understanding and application of human factors, error management, health & safety and proactive hazard analysis, appropriate to the role.

Broad Aerospace and defence company / industry knowledge.

An understanding of BAESSA engineering operating procedures.

• A recognised qualification to NVQ3/ONC/OND/BTEC level in a relevant technical discipline, or a technical apprenticeship, or suitable equivalent technical qualification acceptable to M&CA.
• Part 66 licensed (current or lapsed), or suitable equivalent technical license acceptable to M&CA.
• Relevant type training (‘Q’ Course) and equipment specific training if required.

In return for the required high levels of commitment and hard work you will receive a competitive salary, rent‑free accommodation and access to free recreation facilities, all available within Company secured accommodation. In addition, a generous leave and travel allowance makes this an opportunity not to be missed.

On successfully securing a role your appointment to Saudi Arabia will initially be on single status. On commencement of employment in Saudi Arabia you will have the opportunity to apply to have your family join you in the future. A full health care scheme is provided within Saudi Arabia.

In return for the required high levels of commitment and hard work you will receive a competitive salary and benefits package, including a generous leave and travel allowance, a full health care scheme and access to subsidised recreational facilities.

At BAE Systems, we provide some of the world's most advanced, technology‑led defence, aerospace and security solutions. We employ a skilled workforce of 89,600 people in more than 40 countries. Working with customers and local partners, we develop, engineer, manufacture, and support products and systems to deliver military capability, protect national security and people, and keep critical information and infrastructure secure.

All appointments in Saudi Arabia are subject to receipt of all necessary Government and/or Customer approvals.

Location: Jeddah, Saudi Arabia

In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.

We have been present in Saudi Arabia for 40 years and with over 600 employees to date, we are growing rapidly. Together we are delivering our signalling, control and train protection systems for the North –South Railway (NSR), the longest system of it's kind in the world. Together we are key suppliers of In-flight entertainment and connectivity systems as well as air traffic management solutions in Saudi. We are making Saudi Arabia a safer place by securing the country's critical infrastructure and e-security solutions that secure the country's electronic payment systems. Thales has been selected to supply major electronic systems for air defence and the Group also supplied communication and optronic systems for the Army, the Saudi Arabia National Guards and the Air Force.

MAIN TASKS:
Supports the deployment of the Air defense System with the team by:

• Evaluating performance of Mobile Integrated Defense equipment.
• Performing intermediate level maintenance in his specialty as required.
• Providing support to the MTSD (Maintenance & Technical Support Depot) engineers echnicians in the field with any maintenance involving troubleshooting and repair of the Mobile Integrated Defense equipment to ensure the operability of the systems.
• Diagnosis and isolates complex electronic problems between the hardware, software and Line Replaceable Units (LRUs) using a variety of electronic repair and fault isolation procedures such as system diagnostics, unit self-checks, BITE, and tools and test equipment.
• Log-book follow up and reporting.
• Inspection and periodic reporting of equipment serviceability.
• Supporting Mobile Maintenance Team (MMT) functions and travel to remote sites to perform maintenance, troubleshooting and On the Job Training (OJT).

QUALIFICATIONS:

• Senior Technician diploma in Electro-mechanics / Electricity.
• Must be qualified and specialized on the Mobile Integrated Defense equipment, hardware and software, operations and maintenance

Experience

• Specialized knowledge and at least 3-5 years' experience in the area of Weapon system and associated equipment, including all system hardware and software elements.
• A minimum of 3-5 years' experience on Mobile Integrated Defense equipment or similar systems.
• Theoretical and practical knowledge and experience with generic weapon system operation & maintenance.
• The technical knowhow should include Weapon system in the vehicle storage compartment: Safety Management Unit, Power Distribution Modules, Ethernet switch, Control Electronics Unit, Power Conditioning Unit, System Command and Control Unit, LMM missiles in Field Handling Containers (FHCs).
• The technical knowhow should include the External weapon system on the vehicle: Stabilized Sight Head, Turret, Panniers, Automatic Missile Interface Unit, Radio antenna, Localization Altitude Synchronization.
• Experience in troubleshooting and repair of electronic circuits by visual inspection or by use of diagnostic software or test equipment.
• Experience in the use of test equipment, such as oscilloscopes, digital multi-meters, power meters, and signal and pulse generators to test, tune, align, adjust, calibrate, and troubleshoot communication equipment.
• Experience in a complex environment (multi-cultural, multi-disciplinary, matrix organization, customer interactions, etc)
• Good understanding of wider CONTRACTOR support services.

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now

Spectrum Technical Services, Inc. | Full time

Riyadh, Saudi Arabia | Posted on 04/14/2022

Responsibilities:

1. Inspects, installs, troubleshoots, repairs, overhauls, and modifies aircraft pneumatic and hydraulic systems and associated support equipment.
2. Advises on technical problems related to installation, modification, and repair of aircraft pneumatic and hydraulic systems.
3. Installs, repairs, overhauls, and modifies aircraft pneumatic and hydraulic systems and ground equipment.
4. Performs troubleshooting, inspection, repair, and maintenance of assigned aircraft and equipment.
5. Provides on-the-job training for assigned trainees.
6. Documents all maintenance actions as per established procedures.
7. Conducts acceptance inspections on new aircraft/equipment.

Requirements:

1. Minimum of five (5) years’ experience in RSAF AFSC 24270 or equivalent, with at least two (2) years at the seven (7) level.
2. Qualification as an F-15 Aircraft Pneudraulics System Mechanic is mandatory.
3. Experience in performing or supervising installation, repair, or modification of aircraft Pneudraulics systems is mandatory.

Positions are available at various locations within the Kingdom.

Benefits include:

• Monthly home leave ticket stipend with base salary.
• Shared accommodations in a secure compound.
• Transportation to and from work provided by the company.
• Medical, dental, and optical insurance.
• 30 days paid annual vacation (2.5 days per month).
• 12 paid holidays (including Ramadan, Hijjah, Founding Day, and National Day).
• End of Service Award: half a month’s salary for each year of service.

This program is ITAR approved and licensed by the relevant agencies.

Application Support

Quantity: 2

Salary: Flexable

SAUDI ONLY

1-8 years of experience

• Applications Production environment management with knowledge on Windows OS and Linux OS Servers management.
• Follow policies and procedures on Change Management and IT Governance standards.
• Cybersecurity Reports review and validation and closing vulnerabilities and provide closure report with evidence.
• Development knowledge: experienced on development outcomes including compiled files and configurations files of web applications and web servers management.
• Troubleshooting live applications in Collaboration with Infrastructure teams ( Systems, Networks, and IT Security ) and provide RCA report.
• Level 3 Support: Provide advanced technical support and troubleshooting for complex application issues.
• Incident Management: Investigate, diagnose, and resolve application incidents, including software errors, performance issues, and system outages.
• Problem Management: Analyze recurring incidents, identify root causes, and implement preventative measures.
• Application Monitoring: Monitor application performance, identify potential issues proactively, and take corrective actions.
• User Support: Assist users with application-related questions, provide guidance on best practices, and conduct training sessions as needed.
• Application Upgrades & Deployments: Participate in the planning, testing, and deployment of application upgrades and patches.
• Documentation: Maintain accurate and up-to-date documentation on application configurations, troubleshooting procedures, and knowledge base articles.
• Vendor Management: Coordinate with software vendors for technical support, bug fixes, and resolution of critical issues.
• Project Involvement: Contribute to IT projects related to application implementation, integration, and enhancement.
• Continuous Improvement: Stay current with the latest technologies and best practices in application support.
• DevSecOps: regular activities on development lifecycle and manage pipelines, configurations, and maintenance.

Company Description

Smart Mind is a leading software solutions provider . We specialize in developing high-end software solutions to boost the growth of our clients. Through a strategic collaboration between our talented team and our clients, we ensure that they have the tools they need to succeed.

Role Description:

• Technical Support and Troubleshooting:
  Diagnose and resolve application issues reported by end-users, troubleshoot bugs, and escalate complex issues to higher-level teams when needed.
• Application Monitoring:
  Monitor application performance to ensure reliability and high availability, detect performance bottlenecks, and address issues proactively.
• User Support and Communication:
  Serve as the primary contact for user inquiries, assist with application workflows, and document user interactions for reference.
• Documentation and Reporting:
  Develop and update support documentation (e.g., troubleshooting guides, FAQs), maintain detailed incident reports, and provide reports on application health metrics.
• Incident and Problem Management:
  Manage and prioritize incidents and service requests, track issues in a ticketing system, and collaborate with development teams to analyze recurring issues.
• System Updates and Upgrades:
  Support application upgrades and patches, coordinate scheduling with IT teams, and verify post-upgrade compatibility.
• Security and Compliance:
  Ensure applications meet security standards, apply security best practices, and assist in maintaining data integrity and confidentiality.

Qualifications

• 4+ years of experience
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Strong technical knowledge of application systems, databases, and related technologies.
• Problem-solving skills with a structured, methodical approach to troubleshooting.
• Familiarity with IT service management (ITSM) tools such as ServiceNow or Jira.
• Proficiency in SQL and basic scripting for data queries or log analysis.
• Excellent communication and customer service skills.
• Experience with application support, technical support, or IT operations (preferred).
• Knowledge of ITIL (Information Technology Infrastructure Library) practices (preferred).

Monitor application performance and conduct regular audits to identify and address potential issues.

• Provide technical support and assistance to users, resolving application-related queries effectively and efficiently.
• Document and track application issues, solutions, and user feedback in the ticketing system.
• Collaborate with the development team for application updates, bug fixes, and feature enhancements.
• Train end-users on application functionalities and best practices.
• Develop and maintain technical documentation and user guides to assist end-users.
• Stay current with industry trends and technologies relevant to the applications supported.

Proven experience in application support or a similar role.

• Strong troubleshooting skills and technical knowledge of application environments.
• Excellent communication and interpersonal skills for effective collaboration with users and technical teams.
• Experience with ticketing systems and documentation practices.
• Ability to multitask and prioritize tasks in a dynamic work environment.
• Familiarity with software development processes and methodologies is a plus.

We are looking for an experienced
Application Support Officer
to join our J-B team. The ideal candidate will be responsible for monitoring applications, ensuring system availability, and providing first-level support to users.

Key Responsibilities:

• Monitor J-B applications, document and analyze issues, and publish maintenance schedules.

• Maintain accurate and up-to-date application documentation.

• Provide first-level support to users to troubleshoot and resolve reported problems.

• Ensure J-B systems maintain an availability rate of 99.9%.

• Apply and promote best practices in system maintenance and support.

• Maintain SLA compliance, system availability, capacity management, and performance KPIs.

• Collaborate with hardware, OS, and DBA teams to ensure seamless environment integration.

• Work closely with application development teams and vendors to optimize and troubleshoot applications.

• Coordinate testing of system changes to ensure stable operations in current and future environments.

• Participate in implementing application updates, patches, and new releases.

• Contribute to problem management activities including issue resolution and root cause analysis.

• Perform daily monitoring and maintenance activities to ensure system reliability.

Job Title:
Application Support Engineer

Location:
Madinah - KSA

Job Summary:

We are seeking an experienced Application Support Engineer to ensure smooth application availability and reliability. The role involves monitoring, troubleshooting, deploying new releases, and resolving incidents to maintain critical business systems.

Key Responsibilities:

• Ensure application availability and resolve technical issues promptly.
• Perform health checks, monitor alerts, and assist with service restoration.
• Manage application deployments, rollbacks, and software installations.
• Troubleshoot end-user incidents, perform root cause analysis, and provide fixes.
• Monitor systems and ensure stable execution of applications.

Technical Skills:

• Hands-on experience with containerization (RedHat OpenShift).
• Strong knowledge of web application servers (Tomcat, JBoss, Nginx, WebLogic).
• Proficiency in Linux/Unix OS administration and troubleshooting.
• Experience with Java, XML, web services, and APIs.
• Good command of Unix shell/commands.