15 Skills Training jobs in Saudi Arabia

At Amazon, our mission is to be the most customer-centric company on earth. To achieve this, we seek talented, bright, and driven individuals. The Amazon Last Mile learning team is looking for a Training Specialist to support operations training in the last mile vertical. The overall responsibility includes enhancing employee competencies through effective training programs, which indirectly improves workplace performance aligned with the company's core values.

Key responsibilities include:

1. Supervising structured learning metrics and overseeing results for specific territories and regions.
2. Managing live performance metrics end-to-end.
3. Conducting training sessions on new processes and BQM via ITL or digital platforms.
4. Maintaining data and reports in Excel as per business needs.
5. Ensuring timely completion of new hire training, coaching, and performance improvement programs.
6. Partnering with operations leaders during station audits to ensure process compliance and address gaps.
7. Identifying and certifying learning coaches.
8. Leading individual improvement projects to enhance business performance.
9. Driving quality and learning metrics.
10. Conducting chime and classroom sessions for stakeholders.

A typical day involves:

• Tracking daily business metrics and planning station visits for metric improvement.
• Providing daily reports and progress updates.
• Engaging with mapped LA/LGs for daily learning and development activities.

• Experience in customer service and project handling is advantageous.
• Ability to translate and add voice-over content in regional languages.
• Support data management through analysis and reporting.
• Ability to present complex information to diverse audiences.
• Proficiency in MS Word, Excel, and PowerPoint.
• Graduate in any field.
• Excellent organizational and interpersonal skills.
• Flexibility to work on weekends if required.

Candidates should possess soft skills such as effective communication and problem-solving, along with relevant experience and qualifications for success in this role.

Amazon fosters an inclusive culture. If you require workplace accommodations during the application or onboarding process, please visit this link . Amazon is an equal opportunity employer committed to diversity and inclusion.

At Amazon, our mission is to be the most customer-centric company on earth. To achieve this, we seek talented, bright, and driven individuals. The Amazon Last Mile learning team is looking for a Training Specialist to support operations training in the last mile vertical. The overall responsibility includes enhancing employee competencies through effective training programs, which indirectly improves workplace performance aligned with the company's core values.

Key responsibilities include:

1. Supervising structured learning metrics and overseeing results for specific territories and regions.
2. Managing live performance metrics end-to-end.
3. Conducting training sessions on new processes and BQM via ITL or digital platforms.
4. Maintaining data and reports in Excel as per business needs.
5. Ensuring timely completion of new hire training, coaching, and performance improvement programs.
6. Partnering with operations leaders during station audits to ensure process compliance and address gaps.
7. Identifying and certifying learning coaches.
8. Leading individual improvement projects to enhance business performance.
9. Driving quality and learning metrics.
10. Conducting chime and classroom sessions for stakeholders.

A typical day involves:

• Tracking daily business metrics and planning station visits for metric improvement.
• Providing daily reports and progress updates.
• Engaging with mapped LA/LGs for daily learning and development activities.

• Experience in customer service and project handling is advantageous.
• Ability to translate and add voice-over content in regional languages.
• Support data management through analysis and reporting.
• Ability to present complex information to diverse audiences.
• Proficiency in MS Word, Excel, and PowerPoint.
• Graduate in any field.
• Excellent organizational and interpersonal skills.
• Flexibility to work on weekends if required.

Candidates should possess soft skills such as effective communication and problem-solving, along with relevant experience and qualifications for success in this role.

Amazon fosters an inclusive culture. If you require workplace accommodations during the application or onboarding process, please visit this link . Amazon is an equal opportunity employer committed to diversity and inclusion.

About the opportunity

• Design and develop comprehensive training programs tailored to the specific needs, aligned with Hungerstation internal culture, addressing in-house and BPO staff.
• Incorporate COPC and CIPD best practices and industry standards into training materials and content.
• Collaborate with subject matter experts to ensure training programs cover all relevant topics, including product knowledge, customer service techniques, and problem-resolution skills.
• Regularly review and update training materials to reflect the latest industry trends and advancements.
• Deliver induction program to create a dynamic and engaging onboarding experience for new customer care agents.
• Introduce interactive and modern training methods, such as e-learning modules, virtual simulations, and gamification, to enhance the induction process.
• Ensure that the induction program effectively communicates Hungerstation's values, mission, and customer-centric approach.
• Conduct engaging training sessions for new hires and existing team leaders and agents, utilizing a variety of training techniques and methodologies.
• Deliver training sessions on topics such as customer service skills, communication, product knowledge and company policies.
• Foster a positive and inclusive learning environment that encourages active participation and knowledge sharing among trainees.
• Provide constructive feedback and coaching to agents to support their continuous development and improvement.
• Collaborate with cross-functional teams to design and execute culture and engagement activities, recognition programs, and employee appreciation events.
• Collaborate with the Quality Assurance (QA) team to develop performance evaluation criteria and metrics aligned with COPC standards.
• Assist in monitoring and assessing individual agent performance through regular performance evaluations and coaching sessions.
• Identify performance gaps and training needs, and develop targeted training interventions to address them.
• Track and analyze performance data to identify trends, areas of improvement, and opportunities for enhancing customer satisfaction.
• Develop and deliver training programs on leadership skills, coaching, performance management, and effective communication for call center team leaders.
• Empower team leaders with training on call center metrics, KPIs, and performance targets to drive team performance and achieve operational goals.
• Foster a culture of continuous improvement by training team leaders on quality assurance, monitoring, and providing feedback for performance enhancement.
• Train team leaders in conducting effective team meetings, delivering constructive feedback, and recognizing outstanding performance to support and motivate teams.
• Collaborate with Operations to optimize call center operations, reduce call handling time, and enhance first-call resolution.
• Conduct post-training evaluations to assess the effectiveness of training programs and gather feedback from trainees.
• Analyze training evaluation data and make recommendations for improvements and modifications to training content and methods.
• Support the professional development of internal trainers (tutors), ensuring they have the necessary resources and skills to deliver effective training programs.

What you need to be successful

• 1 - 2 years of relevant experience.
• Proven experience as a Trainer or in a similar training role, preferably within a contact center environment.
• Knowledge of COPC and CIPD / ATD standards and best practices.
• Strong understanding of the Saudi market and cultural nuances.
• Familiarity with modern training methodologies, e-learning platforms, and instructional design principles.
• Excellent presentation, facilitation, and communication skills.
• Ability to develop and deliver engaging and interactive training sessions.
• Basic analytical skills to assess training needs, evaluate performance data, and identify areas for improvement.
• Passion for learning and staying updated with industry trends and advancements.
• Ability to work effectively in a fast-paced, dynamic environment.
• Fluency in both written and spoken English and Arabic is a must.
• Bachelor’s degree in a relevant field is required.

Who we are

Hungerstation is the first Saudi Food delivery App in the region! Established in 2012. Today Hungerstation enables you to browse the largest selection of restaurants and supermarkets in KSA that reach 35,000+ options.
In Hungerstation, we stand for our customers' satisfaction, partners’ loyalty and riders’ wellbeing, in addition to our expansion vision - always aiming higher and moving forward to the utmost levels of service platform.

Hungerstation is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide

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Company: Nesma & Partners

To provide support to the Training & Development unit at Nesma & Partners, by identifying training needs, designing, and delivering training programs, and evaluating their effectiveness, in support of cultivating programs that align with the organization’s strategic objectives, and in Kingdom regulatory frameworks.

• Follow all relevant Human Resources processes, policies, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.
• Demonstrate compliance with the organization’s values and ethics at all times to support the establishment of a value-driven culture within the organization.

• Coordinate logistics for training sessions and orientation, including document preparation (manuals, worksheets, questionnaires, support materials), personnel & equipment allocation, and location booking, to facilitate effective learning.
• Schedule and communicate training session location and requirements to all participants, ensuring clear and timely transfer of information prior to its commencement.
• Maintain a database of all training courses and participants for effective data management.
• Produce and distribute training certificates upon completion, providing attendees with records of their participation.
• Assist in consolidating the annual training budget to support Nesma & Partners' future capabilities and needs.
• Support KPI development and delivery by overseeing human resources information systems and daily procedures.
• Evaluate and report on the ROI of trainings to track progress and identify areas for improvement.

• Contribute to the identification of opportunities for system, process, and practice improvements, considering global standards, productivity, and cost reduction.

• Conduct all activities safely and responsibly, in compliance with internal policies and guidelines.

Assist in preparing timely and accurate reports to meet department standards and policies.

• Education: Bachelor's in Business Administration or related field.
• Experience: 4 years of relevant experience in similar roles.

• Data Management, Stakeholder Management, Employee Engagement, Curriculum Design, Training Program Development, Adherence to Learning Objectives, Technology Integration, Regulatory Compliance.

• Master's in Human Resources, Business Administration, or related field.
• SHRM-CP or similar HR certifications.

• Experience in the EPC industry.
• Customer Focus, Decision Quality, Innovation, Action Orientation, Accountability, Collaboration, Effective Communication, Self-Development, Adaptability.

• Design and develop comprehensive training programs tailored to the specific needs, aligned with Hungerstation internal culture, addressing in-house and BPO staff.
• Incorporate COPC and CIPD best practices and industry standards into training materials and content.
• Collaborate with subject matter experts to ensure training programs cover all relevant topics, including product knowledge, customer service techniques, and problem-resolution skills.
• Regularly review and update training materials to reflect the latest industry trends and advancements.
• Deliver induction program to create a dynamic and engaging onboarding experience for new customer care agents.
• Introduce interactive and modern training methods, such as e-learning modules, virtual simulations, and gamification, to enhance the induction process.
• Ensure that the induction program effectively communicates Hungerstation's values, mission, and customer-centric approach.
• Conduct engaging training sessions for new hires and existing team leaders and agents, utilizing a variety of training techniques and methodologies.
• Deliver training sessions on topics such as customer service skills, communication, product knowledge and company policies.
• Foster a positive and inclusive learning environment that encourages active participation and knowledge sharing among trainees.
• Provide constructive feedback and coaching to agents to support their continuous development and improvement.
• Collaborate with cross-functional teams to design and execute culture and engagement activities, recognition programs, and employee appreciation events.
• Collaborate with the Quality Assurance (QA) team to develop performance evaluation criteria and metrics aligned with COPC standards.
• Assist in monitoring and assessing individual agent performance through regular performance evaluations and coaching sessions.
• Identify performance gaps and training needs, and develop targeted training interventions to address them.
• Track and analyze performance data to identify trends, areas of improvement, and opportunities for enhancing customer satisfaction.
• Develop and deliver training programs on leadership skills, coaching, performance management, and effective communication for call center team leaders.
• Empower team leaders with training on call center metrics, KPIs, and performance targets to drive team performance and achieve operational goals.
• Foster a culture of continuous improvement by training team leaders on quality assurance, monitoring, and providing feedback for performance enhancement.
• Train team leaders in conducting effective team meetings, delivering constructive feedback, and recognizing outstanding performance to support and motivate teams.
• Collaborate with Operations to optimize call center operations, reduce call handling time, and enhance first-call resolution.
• Conduct post-training evaluations to assess the effectiveness of training programs and gather feedback from trainees.
• Analyze training evaluation data and make recommendations for improvements and modifications to training content and methods.
• Support the professional development of internal trainers (tutors), ensuring they have the necessary resources and skills to deliver effective training programs.

• 1 - 2 years of relevant experience.
• Proven experience as a Trainer or in a similar training role, preferably within a contact center environment.
• Knowledge of COPC and CIPD / ATD standards and best practices.
• Strong understanding of the Saudi market and cultural nuances.
• Familiarity with modern training methodologies, e-learning platforms, and instructional design principles.
• Excellent presentation, facilitation, and communication skills.
• Ability to develop and deliver engaging and interactive training sessions.
• Basic analytical skills to assess training needs, evaluate performance data, and identify areas for improvement.
• Passion for learning and staying updated with industry trends and advancements.
• Ability to work effectively in a fast-paced, dynamic environment.
• Fluency in both written and spoken English and Arabic is a must.
• Bachelor's degree in a relevant field is required.

Hungerstation is the first Saudi Food delivery App in the region! Established in 2012. Today Hungerstation enables you to browse the largest selection of restaurants and supermarkets in KSA that reach 35,000+ options.
In Hungerstation, we stand for our customers' satisfaction, partners' loyalty and riders' wellbeing, in addition to our expansion vision - always aiming higher and moving forward to the utmost levels of service platform.

Hungerstation is part of the Delivery Hero Group, the world's leading local delivery platform operating in 70+ countries worldwide

1.Collaborate with the sales team to establish training systems and instructor standards, design employee development programs, ensure the effective execution of training frameworks and implementation plans, enhance the professional capabilities of the business team, and contribute to achieving overall business objectives.
2.Analyze business development needs, identify operational challenges and talent profiles, develop training strategies and curricula, customize courses for different business roles, and identify and replicate best practices.
3.Coordinate internal and external training resources to ensure course diversity and relevance; manage the end-to-end training process, including design, development, delivery, tracking, and outcome evaluation; build training systems and curricula from the ground up.
4.Foster team learning capabilities and cultivate a growth-oriented culture; collaborate closely with business teams to reinforce organizational culture and build high-performing teams. 1.Significant business growth potential and ample career development opportunities, including the chance to build training systems from the ground up while growing alongside the team.
2.An open and inclusive work environment with diverse personal development pathways that enable individuals to fully leverage their strengths.
3.Exposure to cross-country and cross-cultural collaboration, offering international experience and the opportunity to expand professional influence.

Desired Candidate Profile

1.Fluent in spoken English, with a minimum of 2 years experience in developing training systems and curricula.
2.Proactively identify in-depth business needs and collaborate effectively with cross-functional teams.
3.Excellent communication and presentation skills; proven ability to drive project development and execution; adaptable to shifting priorities.

Company Industry

• FMCG
• Foods
• Beverages

Department / Functional Area

• Training
• Learning

Keywords

• Business Training Specialist

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Join to apply for the Training Specialist - MRF 24057 role at HanmiGlobal Saudi .

• Assess organizational training needs by collaborating with management and staff to identify skill gaps and training requirements.
• Conduct surveys, interviews, and assessments to gather data on training needs and effectiveness.
• Develop and design engaging training programs and materials that align with company objectives.
• Facilitate training sessions, workshops, and seminars both in-person and online.
• Evaluate the effectiveness of training programs through assessments, feedback, and performance metrics.
• Implement improvements and updates to training programs based on evaluation results and emerging needs.
• Maintain accurate records of training activities, participant progress, and outcomes.
• Prepare and present reports on training initiatives, including attendance, feedback, and effectiveness.
• Work closely with department heads and HR to align training programs with organizational goals and employee development plans.
• Ensure training programs comply with relevant laws, regulations, and industry best practices.

• BSc in any discipline, preferably Civil Engineering or equivalent.
• GCC experience: 5+ years.
• Total experience: 13+ years.

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Human Resources
• Industry: Construction

Responsibilities

• Provide professional expertise and support in the design, development and implementation of the training and talent process that is required to achieve business goals and results in the creation of an internal bench of top talent
• Collect, analyze and maintain data gathered to inform targeted leadership development (e.g., succession planning, training)
• Develop, initiate and maintain effective programs for workforce retention, promotion and succession planning
• Responsible for the development of company training programs that focus on enabling the workforce to achieve improvements with priority organizational concerns
• Runs annual TNA and create annual training calendar
• Negotiate with training vendors and create a training budget
• Manage the maintenance and execution of the performance management system, including current job descriptions, standards of performance and performance evaluation instruments
• Conduct presentations and training.
• Ensure that organization-wide talent management and company initiatives are focused and aligned on improving operational and program efficiencies and effectiveness
• Serve as a business partner with hiring managers to develop effective sourcing and recruitment strategies that result in client satisfaction.
• Develop effective relationships within the organization and the hiring community to have influence and impact the recruiting process and hiring.

Requirements

• Bachelor degree in HR equivalent
• 1-3 years of experience in similar role
• Superior verbal and written communication skills
• Proficient with Microsoft Office Suite or related software
• Excellent interpersonal, counseling, and negotiation skills