176 Site Service jobs in Saudi Arabia
SCADA/RTU Site Service Engineer
Posted today
Job Viewed
Job Description
Job Summary:
The SCADA/RTU Site Service Engineer will be responsible for the installation, configuration, commissioning, and troubleshooting of SCADA and Remote Terminal Unit (RTU) systems for clients in onshore and offshore environments. The role requires strong technical expertise in industrial automation, communication protocols, and field service operations, with a focus on ensuring system reliability and compliance with HSE standards.
In This Role, Your Responsibilities Will Be:
Installation & Commissioning:
- Install, configure, and test SCADA/RTU hardware and software at client sites.
- Perform pre-commissioning and commissioning activities to validate system functionality.
- Conduct site surveys and provide technical recommendations for system deployment.
Troubleshooting & Support:
- Diagnose and resolve technical issues related to:
- SCADA software (e.g., OE SCADA, Emerson Control Wave RTU).
- Communication protocols (Modbus, DNP3, IEC 60870-5, OPC UA).
- Field devices (sensors, actuators, PLCs).
- Provide on-site and remote technical support during project execution.
Documentation & Compliance:
- Prepare and submit site reports, test records, and commissioning documentation.
- Ensure alignment to health, safety, and environmental (HSE) regulations, particularly for offshore assignments (OGUK certification required).
- Collaboration:
- Work closely with engineering, operations, and client teams to deliver projects on schedule.
- Liaise with vendors and subcontractors for equipment and service coordination.
Who you are?
- Strong problem-solving and analytical abilities.
- Ability to work under pressure in challenging environments.
- Excellent communication and teamwork skills.
For this Role, You Will Need:
- Bachelor’s degree (BSc/BEng) in Electrical/Electronic Engineering, Automation, or related field.
- 5+ years of hands-on experience in:
- SCADA/RTU installation, commissioning, and troubleshooting.
- Industrial communication protocols (Modbus, DNP3, OPC UA).
- Travel Requirement: Up to 70% (onshore/offshore sites).
- Environment: Field-based with exposure to industrial sites (oil & gas, utilities, etc.).
- Physical Demands: May involve working at heights, or in confined spaces.
Preferred Qualifications that Set You Apart:
- Emerson Control Wave RTU and OE SCADA systems.
- Industrial networks (LL-Modems, Radio Modems).
- Flow measurement applications (Flow Computers, AGA/API standards).
- Willingness to travel frequently (onshore/offshore) as per project demands.
- OGUK certification (or equivalent) for offshore work.
Our culture and commitment to you!
We recognize the importance of employee wellbeing and know that to do your best you must have flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs. We provide a comprehensive medical insurance plan, with dental and vision coverage,employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.
This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson.
Our training programs and initiatives focus on end-to-end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship and coaching, project management, and on-the-job training.
Our compensation philosophy is simple: we pay a competitive base salary, within the local market in which we operate, and reward performance during our annual merit review process. The salary range for this role shall be commensurate with the skills, talent, capabilities, and experience that the candidate brings to the position.
#J-18808-Ljbffr
SCADA/RTU Site Service Engineer
Posted 13 days ago
Job Viewed
Job Description
Job Summary:
The SCADA/RTU Site Service Engineer will be responsible for the installation, configuration, commissioning, and troubleshooting of SCADA and Remote Terminal Unit (RTU) systems for clients in onshore and offshore environments. The role requires strong technical expertise in industrial automation, communication protocols, and field service operations, with a focus on ensuring system reliability and compliance with HSE standards.
In This Role, Your Responsibilities Will Be:
Installation & Commissioning:
- Install, configure, and test SCADA/RTU hardware and software at client sites.
- Perform pre-commissioning and commissioning activities to validate system functionality.
- Conduct site surveys and provide technical recommendations for system deployment.
Troubleshooting & Support:
- Diagnose and resolve technical issues related to:
- SCADA software (e.g., OE SCADA, Emerson Control Wave RTU).
- Communication protocols (Modbus, DNP3, IEC 60870-5, OPC UA).
- Field devices (sensors, actuators, PLCs).
- Provide on-site and remote technical support during project execution.
Documentation & Compliance:
- Prepare and submit site reports, test records, and commissioning documentation.
- Ensure alignment to health, safety, and environmental (HSE) regulations, particularly for offshore assignments (OGUK certification required).
- Collaboration:
- Work closely with engineering, operations, and client teams to deliver projects on schedule.
- Liaise with vendors and subcontractors for equipment and service coordination.
Who you are?
- Strong problem-solving and analytical abilities.
- Ability to work under pressure in challenging environments.
- Excellent communication and teamwork skills.
For this Role, You Will Need:
- Bachelor’s degree (BSc/BEng) in Electrical/Electronic Engineering, Automation, or related field.
- 5+ years of hands-on experience in:
- SCADA/RTU installation, commissioning, and troubleshooting.
- Industrial communication protocols (Modbus, DNP3, OPC UA).
- Travel Requirement: Up to 70% (onshore/offshore sites).
- Environment: Field-based with exposure to industrial sites (oil & gas, utilities, etc.).
- Physical Demands: May involve working at heights, or in confined spaces.
Preferred Qualifications that Set You Apart:
- Emerson Control Wave RTU and OE SCADA systems.
- Industrial networks (LL-Modems, Radio Modems).
- Flow measurement applications (Flow Computers, AGA/API standards).
- Willingness to travel frequently (onshore/offshore) as per project demands.
- OGUK certification (or equivalent) for offshore work.
Our culture and commitment to you!
We recognize the importance of employee wellbeing and know that to do your best you must have flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs. We provide a comprehensive medical insurance plan, with dental and vision coverage,employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.
This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson.
Our training programs and initiatives focus on end-to-end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship and coaching, project management, and on-the-job training.
Our compensation philosophy is simple: we pay a competitive base salary, within the local market in which we operate, and reward performance during our annual merit review process. The salary range for this role shall be commensurate with the skills, talent, capabilities, and experience that the candidate brings to the position.
#J-18808-LjbffrSCADA/RTU Site Service Engineer
Posted today
Job Viewed
Job Description
The SCADA/RTU Site Service Engineer will be responsible for the installation, configuration, commissioning, and troubleshooting of SCADA and Remote Terminal Unit (RTU) systems for clients in onshore and offshore environments. The role requires strong technical expertise in industrial automation, communication protocols, and field service operations, with a focus on ensuring system reliability and compliance with HSE standards.
In This Role, Your Responsibilities Will Be:
Installation & Commissioning:
- Install, configure, and test SCADA/RTU hardware and software at client sites.
- Perform pre-commissioning and commissioning activities to validate system functionality.
- Conduct site surveys and provide technical recommendations for system deployment.
Troubleshooting & Support:
- Diagnose and resolve technical issues related to:
- SCADA software (e.g., OE SCADA, Emerson Control Wave RTU).
- Communication protocols (Modbus, DNP3, IEC 60870-5, OPC UA).
- Field devices (sensors, actuators, PLCs).
- Provide on-site and remote technical support during project execution.
Documentation & Compliance:
- Prepare and submit site reports, test records, and commissioning documentation.
- Ensure alignment to health, safety, and environmental (HSE) regulations, particularly for offshore assignments (OGUK certification required).
- Collaboration:
- Work closely with engineering, operations, and client teams to deliver projects on schedule.
- Liaise with vendors and subcontractors for equipment and service coordination.
Who you are?
- Strong problem-solving and analytical abilities.
- Ability to work under pressure in challenging environments.
- Excellent communication and teamwork skills.
For this Role, You Will Need:
- Bachelor's degree (BSc/BEng) in Electrical/Electronic Engineering, Automation, or related field.
- 5+ years of hands-on experience in:
- SCADA/RTU installation, commissioning, and troubleshooting.
- Industrial communication protocols (Modbus, DNP3, OPC UA).
- Travel Requirement: Up to 70% (onshore/offshore sites).
- Environment: Field-based with exposure to industrial sites (oil & gas, utilities, etc.).
- Physical Demands: May involve working at heights, or in confined spaces.
Preferred Qualifications that Set You Apart:
- Emerson Control Wave RTU and OE SCADA systems.
- Industrial networks (LL-Modems, Radio Modems).
- Flow measurement applications (Flow Computers, AGA/API standards).
- Willingness to travel frequently (onshore/offshore) as per project demands.
- OGUK certification (or equivalent) for offshore work.
Our culture and commitment to you!
We recognize the importance of employee wellbeing and know that to do your best you must have flexible, competitive benefits plans to meet you and your family's physical, mental, financial, and social needs. We provide a comprehensive medical insurance plan, with dental and vision coverage, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.
This philosophy is fundamental to living our company's values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson.
Our training programs and initiatives focus on end-to-end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship and coaching, project management, and on-the-job training.
Our compensation philosophy is simple: we pay a competitive base salary, within the local market in which we operate, and reward performance during our annual merit review process. The salary range for this role shall be commensurate with the skills, talent, capabilities, and experience that the candidate brings to the position.
SCADA/RTU Site Service Engineer
Posted 16 days ago
Job Viewed
Job Description
The SCADA/RTU Site Service Engineer will be responsible for the installation, configuration, commissioning, and troubleshooting of SCADA and Remote Terminal Unit (RTU) systems for clients in onshore and offshore environments. The role requires strong technical expertise in industrial automation, communication protocols, and field service operations, with a focus on ensuring system reliability and compliance with HSE standards.
**In This Role, Your Responsibilities Will Be:**
**Installation & Commissioning:**
+ Install, configure, and test SCADA/RTU hardware and software at client sites.
+ Perform pre-commissioning and commissioning activities to validate system functionality.
+ Conduct site surveys and provide technical recommendations for system deployment.
**Troubleshooting & Support:**
+ Diagnose and resolve technical issues related to:
+ SCADA software (e.g., OE SCADA, Emerson Control Wave RTU).
+ Communication protocols (Modbus, DNP3, IEC 60870-5, OPC UA).
+ Field devices (sensors, actuators, PLCs).
+ Provide on-site and remote technical support during project execution.
**Documentation & Compliance:**
+ Prepare and submit site reports, test records, and commissioning documentation.
+ Ensure alignment to health, safety, and environmental (HSE) regulations, particularly for offshore assignments (OGUK certification required).
+ Collaboration:
+ Work closely with engineering, operations, and client teams to deliver projects on schedule.
+ Liaise with vendors and subcontractors for equipment and service coordination **.**
**Who you are?**
+ Strong problem-solving and analytical abilities.
+ Ability to work under pressure in challenging environments.
+ Excellent communication and teamwork skills.
**For this Role, You Will Need:**
+ Bachelor's degree (BSc/BEng) in Electrical/Electronic Engineering, Automation, or related field.
+ 5+ years of hands-on experience in:
+ SCADA/RTU installation, commissioning, and troubleshooting.
+ Industrial communication protocols (Modbus, DNP3, OPC UA).
+ Travel Requirement: Up to 70% (onshore/offshore sites).
+ Environment: Field-based with exposure to industrial sites (oil & gas, utilities, etc.).
+ Physical Demands: May involve working at heights, or in confined spaces.
**Preferred Qualifications that Set You Apart:**
+ Emerson Control Wave RTU and OE SCADA systems.
+ Industrial networks (LL-Modems, Radio Modems).
+ Flow measurement applications (Flow Computers, AGA/API standards).
+ Willingness to travel frequently (onshore/offshore) as per project demands.
+ OGUK certification (or equivalent) for offshore work.
**Our culture and commitment to you!**
We recognize the importance of employee wellbeing and know that to do your best you must have flexible, competitive benefits plans to meet you and your family's physical, mental, financial, and social needs. We provide a comprehensive medical insurance plan, with dental and vision coverage, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.
This philosophy is fundamental to living our company's values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson.
Our training programs and initiatives focus on end-to-end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship and coaching, project management, and on-the-job training.
Our compensation philosophy is simple: we pay a competitive base salary, within the local market in which we operate, and reward performance during our annual merit review process. The salary range for this role shall be commensurate with the skills, talent, capabilities, and experience that the candidate brings to the position.
**Requisition ID** : 25021099
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
Technical Support Specialist
Posted today
Job Viewed
Job Description
The Technical Support Specialist will be responsible for providing exceptional technical assistance and support to both internal teams and external customers. This role involves troubleshooting issues, ensuring customer satisfaction, and maintaining efficient operational processes.
- Responding to customer inquiries regarding product functionality and troubleshooting issues using various communication channels (phone, email, chat)
- Diagnosing technical issues related to software applications and hardware systems, providing solutions in a timely manner
- Documenting support interactions and maintaining records of issues and resolutions
- Assisting in the development and improvement of support processes and documentation
- Collaborating with product development teams to report recurring problems and suggesting enhancements
- Providing training to users on product features and functionalities
- Staying up-to-date with product updates and technical specifications to provide informed support
Qualifications:
- Proven experience as a Technical Support Specialist or in a similar role
- Strong knowledge of computer systems, software applications, and hardware components
- Excellent problem-solving skills and the ability to troubleshoot complex issues
- Outstanding communication skills, both verbal and written, with a customer-centric attitude
- Ability to work independently as well as part of a team in a fast-paced environment
- Familiarity with ticketing systems and remote access tools is a plus
IT Technical Support
Posted 9 days ago
Job Viewed
Job Description
At Dar Al -Thiker Schools we strive for educational excellence and innovative practices that shape the future of our students. Located in Jeddah, our schools are recognized for its commitment to providing high-quality education in a supportive and inspiring environment.
We are looking for a IT Technical Support to join our team. The IT Technical Support is responsible for providing timely and effective on-site IT support to end-users across school campuses. The role ensures operational readiness of classroom and administrative technology through a combination of reactive troubleshooting and proactive maintenance. The IT Technical Support will support teachers, staff, and students by resolving hardware, software, and connectivity issues, while promoting safe and efficient use of school technologies. The role requires hands-on problem-solving, daily user interaction, and strong collaboration with the Technical Support Leader to uphold service standards and support excellence.
Key Responsibilities
· Responds to Support Requests
Provide first-line support for hardware, software, AV, printer, and network-related issues across assigned campus(es).
· Conducts Preventive Maintenance
Perform regular checks on classroom technology (smart boards, projectors, laptops) to reduce risk of failure during school hours.
· Supports Classroom Technology Readiness
Ensure AV systems and teacher devices are operational at the start of each day. Report recurring issues or service gaps.
· Documents and Updates Support Records
Use the IT ticketing system to log all incidents, updates, and resolutions for visibility and tracking.
· Assists with Device Setup and User Onboarding
Support the setup and configuration of new devices for staff or students, including orientation on basic use and login procedures.
· Implements IT Hygiene and Safety Practices
Promote proper handling, care, and safe use of IT equipment among school users. Report misuse or damage incidents.
· Supports Training and Awareness Campaigns
Assist in delivering user training and awareness sessions on common tools and best practices under the direction of the Technical Support Leader.
· Escalates Complex Issues
Identify when an issue exceeds standard troubleshooting and escalate appropriately within the IT support structure.
· Contributes to IT Projects and Upgrades
Participate in system deployments, classroom technology refreshes, and infrastructure upgrades as assigned.
- Bachelor's degree in Information Technology, Computer Science, or related field.
- 0-2 years of experience in technical support, ideally in educational or multi-site environments.
- Basic understanding of networking fundamentals (Wi-Fi, IP, connectivity).
- Solid knowledge of computers, printers, AV systems, and classroom devices.
- Familiarity with helpdesk ticketing systems and incident documentation.
- Good communication and interpersonal skills
- Fluency in English and Arabic.
Technical Support Specialist
Posted 9 days ago
Job Viewed
Job Description
Providing technical assistance to internal users and clients, ensuring that technical issues are resolved quickly and efficiently. The role also involves performing on-site visits to clients when needed to maintain service continuity.
How You’ll Contribute- Provide technical support and troubleshoot issues related to computers, networks, and software.
- Install and maintain computer systems, printers, and other technical equipment.
- Handle technical malfunctions and offer quick and effective solutions.
- Conduct on-site visits to clients to resolve issues or provide technical support as needed.
- Document issues and actions taken to enhance service quality.
- Bachelor's degree in information technology, Computer Science, or a related field
- 2 years of hands-on experience in technical support or IT
- Strong ability to analyze and resolve technical issues efficiently
- Effective communication skills with users and clients across various levels
- Attention to detail and accuracy in technical work
- Ability to work under pressure and manage time effectively
- Willingness to travel and conduct field visits to clients
- Microsoft Certified (Microsoft Certificate)
- CompTIA A+
We care about both your growth and your well-being. Here’s what you can expect when you join our team:
- A team that shares knowledge openly — no gatekeeping.
- A supportive environment where you’re encouraged to be adventurous, curious, and open-minded.
- A fun, humble, and honest workplace where your voice matters.
- A real sense of family spirit — we work as a team, we grow as a team.
- Continuous feedback and growth — we don’t wait for yearly reviews to help you grow.
- 3 Work From Home days per month.
- Access to learning resources, courses, and professional development opportunities.
- Recognition programs to celebrate your wins.
- Chances to grow internally — many of our leaders started as juniors!
Each employee has a chance to see the impact of their work. You can make a real contribution to the success of the company.
Several activities are often organized throughout the year, such as weekly sports sessions, team-building events, monthly drinks, and much more.
A full-time position with an attractive salary package.
Trainings12 days per year, including 6 of your choice.
Sport ActivityPlay any sport with colleagues; the bill is covered.
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technical Support specialist
Posted 11 days ago
Job Viewed
Job Description
Required for Major companies in KSA:
(Technical Support Specialist)
- Bachelor's degree in IT
- Minimum 2 years experience
- It is preferable to obtain courses in Networking and Technical Support
Company Profile:
Integration of the company created the employment of Egyptians abroad to meet the need of the Arab market in the country and all countries of employment in all disciplines. It employs new thinking and a modern scientific approach to achieve the highest levels of precision in the choice of employment, using various forms of advertising and marketing of scientific cadres with different classifications by computer through high-level advisory committees guided by opinion. The company is linked to computer network installations to obtain all information on the manpower needed at any time.
The company is registered according to the employment history filled with models showing the scientific level of certification, years of experience, willingness to travel, and immediate social circumstances. Their average salary is required to be ready at the request of the authorities and bodies, hospitals, institutions, and enterprises wishing to bring in Egyptian labor.
Disciplines required to provide highly efficient candidates and conduct interviews to select suitable candidates, provide curricula vitae, and prepare schedules for the work of final interviews with a representative of the company (client). Then, make the necessary formalities to move these workers to the client in case of scarcity of specialization or unavailability of the database. Job announcements will be made in the official newspaper Al-Ahram.
We are extracting a visa for someone who wants to travel during the three days after the completion of all their papers. If any obstacles arise, we can solve them and help them.
#J-18808-LjbffrSPECIALIST, TECHNICAL SUPPORT
Posted 12 days ago
Job Viewed
Job Description
Select how often (in days) to receive an alert:
This position exists to provide hardware and software technical support efficiently, in timely manner and quality standards as per the defined policies and procedures to achieve departmental operational plans and developments.
Key Accountability AreasTechnical Support:
- Provide enterprise technical support in a professional manner by fixing the root cause of the issue using the resources on hand.
- Perform Installations, configuring systems, Printers, Network/Wifi, BitLoker, diagnosing hardware/software faults, solving technical problems, supporting roll-out of new applications to meet given SLA and customer satisfaction.
- Provide support for end users on different operating systems including Windows and Mac OS
- Provide enterprise support for On-site and remote support at the assigned IT incident for any alfanar site
- Work on providing Operations Management support for Day to day service operations using incident management
- Implement IT department policies and processes when responding to end user support requests within the site (s) in addition to remote support in line with agreed SLA delighting customers on every ticket.
- Serve as contributing member of a high performing technical support team by providing our customers with on-field support via MS-Teams, Phone, Email and chat support.
SLA Adherence:
- Follow Service Level Agreement targets for all operational process including incidents and problems
- Follow Service center response time and reliability within agreed tolerance limits
- No logical security incidents and No physical security breaches
- Work in coordination with respective product support teams during maintenance phase to ensure system stability and satisfaction
Software Compliance:
- Ensure we legalize all used software within the site(s) and eliminate any risk in illegal software usage.
- Ensure all installed applications are compliant with IT Department security, governance and corporate policies and standards
- Knowledge Management:
- Creating and maintaining the Knowledge articles/records using ITSM knowledge management to document the knowledge gained and information for other team members to fix the future issues.
- Be a team player in supporting fellow Technical Support staff by guiding them on knowledge search enhancements.
Documentation:
- Document ticket summary for all your assigned tickets in a professional manner on problem description, solution proposed/fixed/workaround by using the ITSM tool and following IT department templates.
- Provide management updates on your daily/weekly/monthly progress in the formats/tools shared.
- Document relevant issues identified as a problem to get the analysis on fixing the root cause.
- Ability to obtain updated soft and technical skills related to the job
- To have a vision and a plan for the career path and how to achieve it.
Delivery:
- Perform the planned activities to meet the operational and development targets as per delivery schedules.
- Utilize resources effectively to achieve objectives within efficient cost and time.
- Provide a periodic report formatted by detailing the deviation and execution of planned tasks.
Problem-Solving:
- Solve any related problems arise and escalate any complex operational issues.
Quality:
- Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.
Business Process Improvements:
- Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.
Compliance:
- Comply to related policy and procedures and work instructions.
Health, Safety, and Environment:
- Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.
Bachelor Degree in Computer Science
Work Experience2 to 5 Years
Technical / Functional CompetenciesData Security Encryption Tools/Techniques
#J-18808-LjbffrSPECIALIST, TECHNICAL SUPPORT
Posted 13 days ago
Job Viewed
Job Description
Join to apply for the SPECIALIST, TECHNICAL SUPPORT role at alfanar
Join to apply for the SPECIALIST, TECHNICAL SUPPORT role at alfanar
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This position exists to provide hardware and software technical support efficiently, in timely manner and quality standards as per the defined policies and procedures to achieve departmental operational plans and developments.
Key Accountability AreasJob description:
Job Purpose
This position exists to provide hardware and software technical support efficiently, in timely manner and quality standards as per the defined policies and procedures to achieve departmental operational plans and developments.
Key Accountability AreasTechnical Support:
- Provide enterprise technical support in a professional manner by fixing the root cause of the issue using the resources on hand.
- Perform Installations, configuring systems, Printers, Network/Wifi, BitLoker, diagnosing hardware/software faults, solving technical problems, supporting roll-out of new applications to meet given SLA and customer satisfaction.
- Provide support for end users on different operating systems including Windows and Mac OS
- Provide enterprise support for On-site and remote support at the assigned IT incident for any alfanar site
- Work on providing Operations Management support for Day to day service operations using incident management
- Implement IT department policies and processes when responding to end user support requests within the site (s) in addition to remote support in line with agreed SLA delighting customers on every ticket.
- Serve as contributing member of a high performing technical support team by providing our customers with on-field support via MS-Teams, Phone, Email and chat support.
SLA Adherence:
- Follow Service Level Agreement targets for all operational process including incidents and problems
- Follow Service center response time and reliability within agreed tolerance limits
- No logical security incidents and No physical security breaches
- Work in coordination with respective product support teams during maintenance phase to ensure system stability and satisfaction
Software Compliance:
- Ensure we legalize all used software within the site(s) and eliminate any risk in illegal software usage.
- Ensure all installed applications are compliant with IT Department security, governance and corporate policies and standards
- Knowledge Management:
- Creating and maintaining the Knowledge articles/records using ITSM knowledge management to document the knowledge gained and information for other team members to fix the future issues.
- Be a team player in supporting fellow Technical Support staff by guiding them on knowledge search enhancements.
Documentation:
- Document ticket summary for all your assigned tickets in a professional manner on problem description, solution proposed/fixed/workaround by using the ITSM tool and following IT department templates.
- Provide management updates on your daily/weekly/monthly progress in the formats/tools shared.
- Document relevant issues identified as a problem to get the analysis on fixing the root cause.
HR Proficiency:
Delivery:
Problem-Solving:
Quality:
Business Process Improvements:
Compliance:
Health, Safety, and Environment:
Profile description:
Alfanar is a Saudi company with an international presence, primarily engaged in the manufacturing and trading of a wide variety of low, medium, and high voltage electrical products, in addition to its portfolio of conventional and renewable energy solutions, oil and gas, water treatment, infrastructure, technical services, and digital solutions.
The hub of alfanar’s manufacturing operations is Medinet alfanar Alsinaiya, a 700,000 square-meter complex located in Riyadh. The complex houses an array of ultra-modern manufacturing facilities and laboratories equipped with state-of-the-art technologies and staffed with highly skilled professionals.
alfanar derives its success from its commitment to providing the highest quality standards to its customers, and the continuous development of its human capital, who alfanar considers its most valuable asset. With this in mind, alfanar promotes a proactive work environment where its employees are always valued, nurtured, and empowered to fuel their pride in being part of alfanar.
For more information about alfanar, please visit alfanar.com
Seniority level- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Information Technology
- Industries Alternative Medicine, Appliances, Electrical, and Electronics Manufacturing, and Construction
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