7 Servicenow Solutions jobs in Saudi Arabia

This individual will be part of the Fortinet Cloud Security Consulting team and become the center of excellence for specific Cloud Security technology areas and associated Fortinet products/solutions. They will need to be comfortable in front of customers of all levels and be able to deliver paid consulting services and proof of concepts. Ideal candidates will have excellent knowledge and hands-on experience of public and/or private cloud technologies, software development experience, network/application security expertise and support four main areas of responsibility:

1) Cloud Security Solution Expert

• Assist customers with creating multi-cloud and hybrid cloud security blueprints with a focus on vendor-neutral and cloud-agnostic design and implementation best practices
• Become an expert in Fortinet products within cloud solutions
• Maintain knowledge of competitiveproductsand services
• Respond to industry analyst inquiries and conduct demos
• Attend customer meetings and provide expert opinion oncloud security design/architecture
• Provide custom architecture and automation code, as per the requirements set by a given customer for their cloud deployments
• Publish reference architectures for specific use cases
• Dedicate a percentage of their time to ongoing training/education for new technologies
• Help drive technical webinars and hands-on demo’s
• Help the NSE institute for the advanced course materials and with constructive feedback
• Publish public information, such as whitepapers and blogs around salient technology topics
• Draft architecture papers for in-depth analysis and reasoning for technology adoption
• Continuous active networking within the industryto build relationships and awareness

Required Skills:

• The ideal candidate will have 10+ years in roles such as SE, Consulting SE, or Solution Architect in the Cloud, Networking, Infrastructure, and/or Cybersecurity industries
• In depth knowledge and hands on experience with two or more of the following public/private cloud platforms: AWS, Azure, GCP, NSX
• Proficiency in modern software architecture using CI/CD, DevOps tools (Ansible / CloudFormation / Azure ARM), Infrastructure as Code (IaC), Scalability, and API-first strategy
• Working knowledge of Python, Java and/or other programming languages
• Public Cloud certifications are highly recommended (Azure, AWS or GCP)
• Proven expertise in Networking and Security; industry certifications form leading vendors are highly desirable
• Prior experience in designing and building applications using Container and serverless technologies is preferred
• Excellent presentation and demo skills
• Prior experience working at a cybersecurity and networking consulting company is highly desirable
• Superior documentation and technical writing capabilities
• Three or more years of experience with cloud solutions, virtual platforms, and software development
• Proficiency in English language is required
• Comfortable in public speaking

#LI-Hybrid

Fortinet makes possible a digital world that we can always trust through its mission to protect people, devices, and data everywhere. This is why the world’s largest enterprises, service providers, and government organizations choose Fortinet to securely accelerate their digital journey. The Fortinet Security Fabric platform delivers broad, integrated, and automated protections across the entire digital attack surface, securing critical devices, data, applications, and connections from the data center to the cloud to the home office. Ranking #1 in the most security appliances shipped worldwide, more than 615,000 customers trust Fortinet to protect their businesses. And the Fortinet NSE Training Institute, an initiative of Fortinet’s Training Advancement Agenda (TAA), provides one of the largest and broadest training programs in the industry to make cyber training and new career opportunities available to everyone.

About the Role

We are seeking a skilled and proactive
Resident Engineer

to support and optimize our customer's deployment of the Netskope Cloud Security platform. Acting as an integral part of the customer's technical team, you will provide hands-on technical expertise to ensure the smooth operation and enhancement of the existing Netskope deployment. This is a fantastic opportunity for a passionate engineer to work on cutting-edge cybersecurity solutions and help deliver value to a key project.

Core Responsibilities

• Customer Support and Collaboration
  :
• Act as the trusted technical consultant for the customer's project team.
• Directly integrate with the customer's team to provide on-site technical assistance and deployment support.
• Serve as the customer advocate, ensuring alignment with their business goals.
• Technical Tasks
  :
• Perform ongoing configuration, fine-tuning, and optimization of the deployed Netskope Cloud Security platform.
• Assist with policy creation, updates, and troubleshooting to meet evolving customer requirements.
• Support and troubleshoot integrations between the Netskope platform and the customer's existing IT environment.
• Documentation and Reporting
  :
• Create comprehensive technical documentation tailored to the customer's specific deployment.
• Deliver detailed weekly status reports summarizing progress, open issues, and planned activities.
• Problem Solving and Best Practices
  :
• Resolve technical issues effectively by collaborating with Netskope support and internal teams.
• Provide guidance on best practices for platform utilization to enhance security posture and efficiency.
• Recommend additional features or training to maximize the customer's return on investment.

Key Qualifications

• Experience
  :
• 3–5 years of experience in cybersecurity, data protection, or network security.
• Hands-on experience with cloud security platforms (e.g., Netskope, Zscaler, Palo Alto Networks).
• Familiarity with technical support, professional services, or implementation projects.
• Skills
  :
• Strong knowledge of enterprise IT environments and heterogeneous systems.
• Proficiency in configuring and troubleshooting security policies and platforms.
• Excellent verbal and written communication skills to engage with both technical and non-technical stakeholders.
• Certifications (Preferred)
  :
• CISSP, CISM, or equivalent security certifications.
• Project management qualifications such as ITIL or PRINCE2 are advantageous.

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are currently looking to hire
IT Service Management / Change Management
This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Notice Period: Immediate-15 days

Contract: Longterm contract(Extendable)

Work: Onsite-Saudi Arabia

Experience: Min 5+ Years

Job Description

Role Summary:

The Change Coordinator is responsible for managing and coordinating all change management activities across IT services, ensuring that all changes to systems, infrastructure, and processes are efficiently and effectively handled with minimal risk and disruption to business operations. This role involves validating, tracking, and communicating all change requests through the Service Management (SM) tool, managing Change Advisory Board (CAB) meetings, and maintaining comprehensive change reports and dashboards.

Key Responsibilities:

1. Change Request Management

• Handle and process all incoming Change Requests (CRs) via the Service Management (SM) tool.
• Validate all four types of changes —
  Normal, Standard, Emergency, and Unplanned Changes
  — in accordance with established policies and procedures.
• Conduct pre-checks for completeness, risk, and impact assessment before submission to Change Approvers.
• Reject or return change requests if information is incomplete or requires additional details.

2. Coordination and Communication

• Coordinate with Change Owners, Approvers, Implementers, and the Change Manager throughout the entire change lifecycle.
• Follow up with approvers to ensure timely approval and implementation of changes.
• Maintain proactive communication with all stakeholders on the status and progress of change requests.

3. Monitoring and Reporting

• Monitor
  dashboards
  within the SM tool to track change activities and compliance.
• Generate and manage regular reports, including:
• Daily Change Report
• CAB Meeting Minutes of Meeting (MOM) and Reports
• TCAB and DCAB Reports
• Weekend Change Report
• Post Implementation Review (PIR) Report
• FSC Report
• Power BI Dashboards and Reports

4. Change Advisory Board (CAB) Management

• Manage CAB schedules and logistics, ensuring all stakeholders are informed and prepared.
• Host weekly CAB meetings (every Tuesday) to review, approve, or monitor the status of changes.
• Document and distribute CAB meeting outcomes and follow-up actions.

5. Post Implementation Review (PIR)

• Conduct and document PIRs for implemented changes to evaluate success, identify lessons learned, and ensure continuous improvement in the change management process.

Required Skills and Qualifications:

• Education:
  Bachelor's degree in Computer Science, Information Technology, or a related field.
• Experience:
  4–6 years of experience in IT Service Management (ITSM), with at least 2–3 years in a change coordination or change management role.
• Technical Skills:
• Proficiency in ITSM/SM tools (e.g., Service Manager, ServiceNow, BMC Remedy, or similar).
• Strong understanding of ITIL processes, particularly Change, Incident, and Problem Management.
• Experience with dashboard and report generation tools (e.g., Power BI, Excel).
• Soft Skills:
• Excellent communication and stakeholder management abilities.
• Strong attention to detail, organizational, and analytical skills.
• Ability to work under pressure and manage multiple priorities.

Preferred Qualifications:

• ITIL v4 Foundation Certification or higher.
• Experience hosting CAB meetings and working in a large, complex IT environment.
• Knowledge of risk assessment and impact analysis methodologies.

WHAT'S ON OFFER:

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to - Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS:

Consultant Name : varra Chaitanya

Avensys Consulting Pte Ltd EA Licence 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy

About Us

Businesses are complex, and so are their workflows and challenges. Off-the-shelf AI solutions often fall short of meeting unique needs. At VisionX, we bridge this gap with deep AI expertise and an understanding of your processes, pain points, and goals. Since 2017, AI has been our core, enabling us to deliver tailored systems for businesses and customers. As innovation partners to world-leading brands and Fortune 1000 companies, we specialize in product strategy and custom application development, leveraging agile methods, accelerators, and pre-trained AI assets to fast-track your AI journey while creating Intellectual Property.

Recognized among Fast Company’s Top 10 Most Innovative Companies of 2020—alongside Microsoft and Snap Inc.—VisionX delivers cutting-edge solutions across industries. Our expertise spans computer vision, 3D modeling, AR, VR, decision sciences, and IoT, solving diverse challenges with precision and innovation. By aligning technology with your objectives, we deliver transformative solutions that drive growth.

Your Role:

As an IT Service Management Analyst (BSE) at VisionX, you will play a crucial role in optimizing IT service delivery by driving process improvements and enhancing operational efficiency. You will be responsible for analyzing existing IT processes, identifying areas for improvement, and implementing best practices aligned with ITIL frameworks.

Responsibilities:

1. Proactively assess, design, and refine IT operational processes to achieve greater efficiency, enhance performance, and ensure alignment with organizational goals.
2. Utilize key performance indicators (KPIs) to identify bottlenecks, prioritize improvements, and track the effectiveness of process changes.
3. Implement process improvements through automation, streamlining workflows, and leveraging monitoring technologies.
4. Foster a culture of continuous improvement within the IT department.
5. Collaborate with various departments (e.g., development, operations, support) to ensure process enhancements support broader business objectives.
6. Communicate effectively with stakeholders at all levels, including technical and non-technical personnel.
7. Ensure compliance with industry standards and regulations related to IT service management.
8. Utilize data analytics to identify trends, predict potential issues, and measure the impact of process improvements.
9. Prepare reports and presentations to communicate process performance and improvement initiatives to management.

What You Need:

1. 5-8 years of experience in IT service management (ITSM), with a strong understanding of ITIL frameworks and best practices.
2. ITIL certification (e.g., ITIL Foundation V4, ITIL Intermediate) is mandatory.
3. Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues.
4. Excellent communication and interpersonal skills, with the ability to effectively collaborate with diverse teams.
5. Proficiency in data analysis and reporting tools.
6. Experience with IT service management tools (e.g., ServiceNow, Jira) is a plus.
7. Strong understanding of IT operations, including incident management, problem management, change management, and release management.

Why Choose Us

Our global network of industry experts and mentors helps shape your growth and future. We believe in delivering client value through our work. We build products that are not good or great, but outstanding.

You deliver! We will make your stay and journey with us worthwhile.

We are an equal opportunity employer, and we value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other legally protected status.

Job Summary:

We are looking for a skilled IT Service and Asset Management (ITSM/ITAM) System Engineer to support the design, implementation, and optimization of ITSM and ITAM solutions. In this role, you will work primarily with Ivanti Service Manager to develop and configure solutions that improve IT operations and support organizational efficiency. You will collaborate with stakeholders, contribute to projects, and help enhance ITSM and ITAM practices across the organization.

Responsibilities
:

• Participate in the end-to-end implementation of ITSM and ITAM solutions, including requirements gathering, solution design, deployment, and post-implementation support.
• Configure and customize Ivanti Service Manager to meet business needs and industry best practices.
• Assist in designing scalable ITSM and ITAM architectures that support operational and business goals.
• Support the integration of ITSM and ITAM systems with existing IT infrastructure to ensure data consistency and process alignment.
• Apply ITIL-based processes for incident, change, asset, and service catalog management.
• Identify opportunities for process improvements, automation, and optimization within ITSM and ITAM workflows.
• Collaborate with cross-functional teams to resolve technical challenges and contribute to IT initiatives.
• Stay updated on emerging trends and technologies in ITSM, ITAM, and related fields.
• Share knowledge and contribute to team development and best practices.

Qualifications
:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 2+ years of experience in ITSM and ITAM solution development, implementation, and support.
• Solid understanding of ITIL principles and best practices; ITIL Foundation v4 certification is required.
• Experience working on ITSM and ITAM solutions in medium to large environments.
• Strong skills in system integration, data migration, and process automation.
• Good problem-solving and analytical abilities, with a proactive approach to addressing technical issues.
• Strong communication and interpersonal skills for effective collaboration across teams.
• A commitment to continuous learning and professional growth.