10 Servicenow Solutions jobs in Saudi Arabia

Join to apply for the Cloud Solutions Architect - Alliances role at Canonical

Continue with Google Continue with Google

4 weeks ago Be among the first 25 applicants

Join to apply for the Cloud Solutions Architect - Alliances role at Canonical

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1000+ colleagues in 70+ countries and very few roles based in offices. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder led, profitable and growing. We are hiring an Cloud Solutions Architect in our Alliances team to help our biggest partners (companies like Intel, Nvidia, Google, Dell, HP, Accenture, Tata and the like) understand and embrace our open source platform for themselves and their customers.

Our worldwide field engineering team apply expert insights to real-world customer problems, enabling the enterprise adoption of Ubuntu, OpenStack, Kubernetes, AI/MLOps and a wide range of associated technologies. We are experts in the whole open source stack, from kernel to desktop, from cloud to the edge. Our team is also interested in business problems - building things reliably, efficiently and cost-effectively, and we have to learn to speak the language of our customers and their industries.

We help global companies embrace public and private cloud infrastructure, cloud native operations, and open source applications. For this team we are looking for several Alliances Engineers to support OEM (hardware manufacturers), GSI (global system integrators), ISV (independent software vendors), Channel partners and Public Cloud alliance partners. You will support various alliances and partners of Canonical to adopt our products and technologies, help business leaders to define joint go-to-market programs with partners from the technical standpoint.

We often say that our field engineers have 'the hardest job at Canonical' because customers can ask about any aspect of our solutions and products and expect a thoughtful, well-informed answer. We always want to do the best thing for our partners and customers, regardless of our company interests, and field engineers are the people we trust to ensure that is true.

Location : This is a home-based role, we are hiring worldwide.

What your day will look like

• Understand Ubuntu, Linux, networking and services in real-world environments
• Architect cloud infrastructure solutions like Kubernetes, Kubeflow, OpenStack, Ceph, and Spark either On-Premises or in Public Cloud (AWS, Azure, Google Cloud)
• Architect and integrate popular open source software such as PostgreSQL, MongoDB, Kafka, Cassandra and NGINX
• Help partners to offer and architect joint solutions utilizing Canonical's technologies on top of the public clouds and in the data center
• Design and publish joint Reference Architectures and perform technical validations with various partners
• Prepare and run onboarding sessions/workshops with various partners' teams to promote Canonical products and solutions
  
  

• Extensive experience with Linux (Ubuntu preferred), Kubernetes, Ceph, software automation
• Experience designing and implementing solutions on top of public or private clouds
• Python and bash understanding, troubleshooting skills
• Fluent written and spoken English
• Excellent communication and presentation skills
• High motivation, ability to multi-task and follow-up reliably on commitments
• Interest in customer-facing engagement, including pitching, demonstrating and understanding customer environment and needs
• Interest in new technologies like LXD, Juju and Snaps
• Ability to travel globally up to 30% of the time
• Degree in Computer Science, Mathematics, Physics or related technical field experience
  
  

• Distributed work environment with twice-yearly team sprints in person - we've been working remotely since 2004!
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues from your team and others
• Priority Pass for travel and travel upgrades for long haul company events
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Engineering and Information Technology
• Industries Software Development

Referrals increase your chances of interviewing at Canonical by 2x

Continue with Google Continue with Google

Continue with Google Continue with Google

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Cloud Solutions Architect - Alliances role at Canonical

1 week ago Be among the first 25 applicants

Join to apply for the Cloud Solutions Architect - Alliances role at Canonical

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1000+ colleagues in 70+ countries and very few roles based in offices. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder led, profitable and growing. We are hiring an Cloud Solutions Architect in our Alliances team to help our biggest partners (companies like Intel, Nvidia, Google, Dell, HP, Accenture, Tata and the like) understand and embrace our open source platform for themselves and their customers.

Our worldwide field engineering team apply expert insights to real-world customer problems, enabling the enterprise adoption of Ubuntu, OpenStack, Kubernetes, AI/MLOps and a wide range of associated technologies. We are experts in the whole open source stack, from kernel to desktop, from cloud to the edge. Our team is also interested in business problems - building things reliably, efficiently and cost-effectively, and we have to learn to speak the language of our customers and their industries.

We help global companies embrace public and private cloud infrastructure, cloud native operations, and open source applications. For this team we are looking for several Alliances Engineers to support OEM (hardware manufacturers), GSI (global system integrators), ISV (independent software vendors), Channel partners and Public Cloud alliance partners. You will support various alliances and partners of Canonical to adopt our products and technologies, help business leaders to define joint go-to-market programs with partners from the technical standpoint.

We often say that our field engineers have 'the hardest job at Canonical' because customers can ask about any aspect of our solutions and products and expect a thoughtful, well-informed answer. We always want to do the best thing for our partners and customers, regardless of our company interests, and field engineers are the people we trust to ensure that is true.

Location : This is a home-based role, we are hiring worldwide.

What your day will look like

• Understand Ubuntu, Linux, networking and services in real-world environments
• Architect cloud infrastructure solutions like Kubernetes, Kubeflow, OpenStack, Ceph, and Spark either On-Premises or in Public Cloud (AWS, Azure, Google Cloud)
• Architect and integrate popular open source software such as PostgreSQL, MongoDB, Kafka, Cassandra and NGINX
• Help partners to offer and architect joint solutions utilizing Canonical's technologies on top of the public clouds and in the data center
• Design and publish joint Reference Architectures and perform technical validations with various partners
• Prepare and run onboarding sessions/workshops with various partners' teams to promote Canonical products and solutions
  
  

• Extensive experience with Linux (Ubuntu preferred), Kubernetes, Ceph, software automation
• Experience designing and implementing solutions on top of public or private clouds
• Python and bash understanding, troubleshooting skills
• Fluent written and spoken English
• Excellent communication and presentation skills
• High motivation, ability to multi-task and follow-up reliably on commitments
• Interest in customer-facing engagement, including pitching, demonstrating and understanding customer environment and needs
• Interest in new technologies like LXD, Juju and Snaps
• Ability to travel globally up to 30% of the time
• Degree in Computer Science, Mathematics, Physics or related technical field experience
  
  

• Distributed work environment with twice-yearly team sprints in person - we've been working remotely since 2004!
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues from your team and others
• Priority Pass for travel and travel upgrades for long haul company events
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Engineering and Information Technology
• Industries Software Development

Referrals increase your chances of interviewing at Canonical by 2x

Get notified about new Solutions Architect jobs in Riyadh, Riyadh, Saudi Arabia .

Riyadh, Riyadh, Saudi Arabia 44 minutes ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Service Management Expert role at Dicetek LLC .

The role holder is responsible for the day-to-day administration of the Service Management processes, ensuring adherence to agreed processes, identifying unassigned workload, and routine reporting on key performance indicators. The duties must be carried out in accordance with business policies and procedures.

• >5 years working within a Service Management function
• 3 to 5 years of relevant practical experience with Information Technology Infrastructure Library (ITIL) version 4
• 3 to 5 years managing Incidents
• 3 to 5 years overseeing Technical Change Management
• >3 years of process improvement experience
• Native Arabic Speaker
• Fluent in verbal and written English

• Not Applicable

• Contract

• Management and Manufacturing

• IT Services and IT Consulting

Get AI-powered advice on this job and more exclusive features.

The ITSM Specialist is responsible for supporting the continuity and quality of IT services by ensuring adherence to IT Service Management (ITSM) policies, procedures, and standards. The role focuses on the implementation, monitoring, and continuous improvement of ITSM practices in alignment with organizational goals and compliance requirements. Ensure the effective delivery of IT services to meet the needs of Bahri.

Key Performance Area:

ITSM Implementation & Compliance

• Support the implementation and continuity of IT services in accordance with established ITSM standards.
• Maintain and administer ITSM policies, procedures, and documentation to ensure relevance and accuracy.
• Monitor compliance with ITSM requirements and support their effective implementation within Bahri IT.
• Ensure ITSMS compliance is upheld within all relevant functions and assist in addressing non-conformance issues.
• Promote ITSM awareness across the organization through training and communication initiatives.
• Ensure ITSM documentation (policies, procedures, and guidelines) remains current and aligned with industry standards.

Performance Monitoring & Risk Management

• Generate reports on ITSM performance and identify areas for improvement.
• Conduct periodic risk assessments related to IT services and support the implementation of mitigation controls.
• Track and maintain IT assets, including licenses, to ensure accurate records and service delivery readiness.
• Assist in planning and conducting internal audits and support the coordination of ITSM external surveillance audits.
• Support vendor and supplier interactions for IT service and product procurement, including evaluation input and feedback.

Service Delivery Support

• Contribute to maintaining high standards of IT service delivery through best practices and user support.
• Monitor service-level agreements (SLAs) and assist in analyzing performance metrics.
• Participate in incident management, request fulfillment, and problem management processes.
• Communicate effectively with stakeholders to support issue resolution and enhance user satisfaction.

Qualifications and Experience:

Bachelor's degree in IT or equivalent.

Minimum of 4 years of relevant experience

Professional Certificates and Licenses:

• ITIL V4 foundation required.
• ITIL V4 MP Preferred
• ISO 2000 lead implementer Preferred

• Seniority level Associate

• Employment type Full-time

• Job function Information Technology
• Industries IT Services and IT Consulting

Get notified about new Information Technology Service Management Specialist jobs in Riyadh, Saudi Arabia .

Riyadh, Riyadh, Saudi Arabia 23 hours ago

Riyadh, Riyadh, Saudi Arabia 50 minutes ago

Riyadh, Riyadh, Saudi Arabia SAR180,000.00-SAR240,000.00 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

About Us

Businesses are complex, and so are their workflows and challenges. Off-the-shelf AI solutions often fall short of meeting unique needs. At VisionX, we bridge this gap with deep AI expertise and an understanding of your processes, pain points, and goals. Since 2017, AI has been our core, enabling us to deliver tailored systems for businesses and customers. As innovation partners to world-leading brands and Fortune 1000 companies, we specialize in product strategy and custom application development, leveraging agile methods, accelerators, and pre-trained AI assets to fast-track your AI journey while creating Intellectual Property.

Recognized among Fast Company’s Top 10 Most Innovative Companies of 2020—alongside Microsoft and Snap Inc.—VisionX delivers cutting-edge solutions across industries. Our expertise spans computer vision, 3D modeling, AR, VR, decision sciences, and IoT, solving diverse challenges with precision and innovation. By aligning technology with your objectives, we deliver transformative solutions that drive growth.

Your Role:

As an IT Service Management Analyst (BSE) at VisionX, you will play a crucial role in optimizing IT service delivery by driving process improvements and enhancing operational efficiency. You will be responsible for analyzing existing IT processes, identifying areas for improvement, and implementing best practices aligned with ITIL frameworks.

Responsibilities:

1. Proactively assess, design, and refine IT operational processes to achieve greater efficiency, enhance performance, and ensure alignment with organizational goals.
2. Utilize key performance indicators (KPIs) to identify bottlenecks, prioritize improvements, and track the effectiveness of process changes.
3. Implement process improvements through automation, streamlining workflows, and leveraging monitoring technologies.
4. Foster a culture of continuous improvement within the IT department.
5. Collaborate with various departments (e.g., development, operations, support) to ensure process enhancements support broader business objectives.
6. Communicate effectively with stakeholders at all levels, including technical and non-technical personnel.
7. Ensure compliance with industry standards and regulations related to IT service management.
8. Utilize data analytics to identify trends, predict potential issues, and measure the impact of process improvements.
9. Prepare reports and presentations to communicate process performance and improvement initiatives to management.

What You Need:

1. 5-8 years of experience in IT service management (ITSM), with a strong understanding of ITIL frameworks and best practices.
2. ITIL certification (e.g., ITIL Foundation V4, ITIL Intermediate) is mandatory.
3. Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues.
4. Excellent communication and interpersonal skills, with the ability to effectively collaborate with diverse teams.
5. Proficiency in data analysis and reporting tools.
6. Experience with IT service management tools (e.g., ServiceNow, Jira) is a plus.
7. Strong understanding of IT operations, including incident management, problem management, change management, and release management.

Why Choose Us

Our global network of industry experts and mentors helps shape your growth and future. We believe in delivering client value through our work. We build products that are not good or great, but outstanding.

You deliver! We will make your stay and journey with us worthwhile.

We are an equal opportunity employer, and we value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other legally protected status.

About Us

Businesses are complex, and so are their workflows and challenges. Off-the-shelf AI solutions often fall short of meeting unique needs. At VisionX, we bridge this gap with deep AI expertise and an understanding of your processes, pain points, and goals. Since 2017, AI has been our core, enabling us to deliver tailored systems for businesses and customers. As innovation partners to world-leading brands and Fortune 1000 companies, we specialize in product strategy and custom application development, leveraging agile methods, accelerators, and pre-trained AI assets to fast-track your AI journey while creating Intellectual Property.

Recognized among Fast Company’s Top 10 Most Innovative Companies of 2020—alongside Microsoft and Snap Inc.—VisionX delivers cutting-edge solutions across industries. Our expertise spans computer vision, 3D modeling, AR, VR, decision sciences, and IoT, solving diverse challenges with precision and innovation. By aligning technology with your objectives, we deliver transformative solutions that drive growth.

Your Role:

As an IT Service Management Analyst (BSE) at VisionX, you will play a crucial role in optimizing IT service delivery by driving process improvements and enhancing operational efficiency. You will be responsible for analyzing existing IT processes, identifying areas for improvement, and implementing best practices aligned with ITIL frameworks.

Responsibilities:

1. Proactively assess, design, and refine IT operational processes to achieve greater efficiency, enhance performance, and ensure alignment with organizational goals.
2. Utilize key performance indicators (KPIs) to identify bottlenecks, prioritize improvements, and track the effectiveness of process changes.
3. Implement process improvements through automation, streamlining workflows, and leveraging monitoring technologies.
4. Foster a culture of continuous improvement within the IT department.
5. Collaborate with various departments (e.g., development, operations, support) to ensure process enhancements support broader business objectives.
6. Communicate effectively with stakeholders at all levels, including technical and non-technical personnel.
7. Ensure compliance with industry standards and regulations related to IT service management.
8. Utilize data analytics to identify trends, predict potential issues, and measure the impact of process improvements.
9. Prepare reports and presentations to communicate process performance and improvement initiatives to management.

What You Need:

1. 5-8 years of experience in IT service management (ITSM), with a strong understanding of ITIL frameworks and best practices.
2. ITIL certification (e.g., ITIL Foundation V4, ITIL Intermediate) is mandatory.
3. Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues.
4. Excellent communication and interpersonal skills, with the ability to effectively collaborate with diverse teams.
5. Proficiency in data analysis and reporting tools.
6. Experience with IT service management tools (e.g., ServiceNow, Jira) is a plus.
7. Strong understanding of IT operations, including incident management, problem management, change management, and release management.

Why Choose Us

Our global network of industry experts and mentors helps shape your growth and future. We believe in delivering client value through our work. We build products that are not good or great, but outstanding.

You deliver! We will make your stay and journey with us worthwhile.

We are an equal opportunity employer, and we value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other legally protected status.

2 weeks ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Role Summary:

The ServiceNow Architect is responsible for the technical strategy, design, and delivery of all ServiceNow components supporting the CCC transformation. This includes AIOps integrations, CMDB & Service Mapping, and the Service Portfolio & Catalog Framework.

Role Summary:

The ServiceNow Architect is responsible for the technical strategy, design, and delivery of all ServiceNow components supporting the CCC transformation. This includes AIOps integrations, CMDB & Service Mapping, and the Service Portfolio & Catalog Framework.

The architect will design ServiceNow to act as a manager of managers, aggregating events, telemetry, and service health from multiple monitoring tools into a single command view.

Key Responsibilities:

• Architect the integration of monitoring and observability platforms (e.g., Dynatrace, Splunk, BMC TSOM, SolarWinds) into ServiceNow ITOM Event Management, enabling auto-ticketing, event enrichment, and intelligent incident response
• Lead the design and execution of CMDB & Service Mapping projects, ensuring accurate modeling of business services, infrastructure, and application dependencies
• Define the Service Portfolio and Service Catalog framework, aligning services to organizational roles, SLAs, and business outcomes
• Support implementation of Operational Intelligence and AIOps features within ServiceNow to drive predictive analytics, anomaly detection, and impact analysis
• Act as a ServiceNow SME to ensure alignment across CMDB, Change Management, and Monitoring Integration modules
• Collaborate with the Observability Architect to standardize data ingestion models, configuration item (CI) relationships, and service health dashboards
• Oversee customization, policy design, and configuration of CMDB reconciliation and data federation models
  
  

• 8-12 years of experience in ServiceNow architecture and enterprise ITSM/ITOM implementations
• Demonstrated experience delivering ServiceNow-based AIOps and CMDB integration projects
• Strong technical knowledge in:
• ServiceNow ITOM Event Management
• Service Mapping and Discovery
• CMDB Modeling and CI Relationships
• Service Portfolio & Catalog Design
• Experience in building ServiceNow as a manager of managers, integrating external systems like Splunk, BMC, Dynatrace, and SolarWinds
• Familiar with MID Server design, orchestration, and ITOM Health dashboards
• ServiceNow Certified System Administrator or Certified Implementation Specialist (ITOM or CMDB) preferred

• Seniority level Mid-Senior level

• Employment type Contract

• Job function Information Technology
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at SWATX by 2x

Riyadh, Riyadh, Saudi Arabia 18 hours ago

Riyadh, Riyadh, Saudi Arabia 19 hours ago

Riyadh, Riyadh, Saudi Arabia 23 hours ago

Riyadh, Riyadh, Saudi Arabia 8 minutes ago

Riyadh, Riyadh, Saudi Arabia 19 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Direct message the job poster from Alibaba Cloud

Responsibilities

• Market Insights & Competitive Strategy

- Analyze market trends, opportunities, and challenges to produce actionable insights reports.

- Conduct competitor research and develop differentiated strategies to enhance market positioning.

• Opportunity Identification & Customer Engagement

- Lead customer interactions, uncovering real needs and driving business opportunities.

- Build trust and influence customer's decision-making

• Solution Design & Implementation

- Craft tailored cloud solutions and strategies (e.g., product selection, POC, RFP) to secure contracts and grow market share.

- Scale solutions across industries, managing risks and ensuring successful project delivery.

• Knowledge Sharing & Team Empowerment

- Develop best practices, architecture templates, and case studies for specific domains.

- Train and mentor sales teams and partners, enhancing their technical expertise.

- Identify product improvements and defects, driving innovation and enhancing competitiveness.

- Collaborate on new product launches and major feature development.

Qualifications

- 5+ years in cloud sales or pre-sales roles.

- 2+ years in technical development (e.g., infrastructure, software, SRE).

- Proven experience in cloud architecture design and POC testing.

- Strong understanding of Alibaba Cloud’s core technologies, products, and competitive edge.

- Experience with Azure or AWS is a plus (Public Cloud Division).

- Excellent communication skills and ability to work cross-functionally.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries IT System Custom Software Development

Referrals increase your chances of interviewing at Alibaba Cloud by 2x

Riyadh, Riyadh, Saudi Arabia 22 hours ago

Riyadh, Riyadh, Saudi Arabia 22 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.