25 Servicenow Implementation jobs in Saudi Arabia

At Devoteam, we believe that technology, combined with strong human values, can actively drive change for the better. Discover how Tech for People is shaping the future, creating a positive impact on individuals and the world around us. With over 25 years of passion for technology and a presence in 18+ countries across EMEA and beyond, we are committed to leveraging innovation, expertise, and human-centric values to make a difference.

Devoteam Culture & Values:
True innovation is born from a powerful culture, fused with meaningful values.

Culture:

Fair and courageous
Everyone is treated fairly – this fuels bravery. At Devoteam, we always make fair decisions. We listen and are willing to be challenged, taking courageous decisions as a result. We help our employees to progress at every step and congratulate those who deserve it.

Ambition and results
Ambition is nurtured at every step – this drives results. We are ambitious entrepreneurs with a taste for performance, growth and celebrating success. Commitments are always kept as we seek to achieve profitable growth to create value and employment. We aim to bring as much value as possible to our clients, at every touchpoint.

Learning and innovating
Curiosity and learning are at our core – this stimulates innovation. At Devoteam, we are curious. We learn and embrace innovation constantly to meet challenges and build partnerships of excellence.

Caring and sharing
A caring attitude is infused into our culture – this encourages sharing. We believe in the power of teams, we promote support and collaboration. At Devoteam, we care about our teams and want to work in a positive, productive environment. We support the development of talent and careers,

Values:

1. Respect
2. Frankness
3. Passion

Knowing that success is the result of collaboration. Alone, we go faster, but together, we go further.

To know more about us, please visit:

We are looking for a highly skilled ServiceNow Consultant with hands-on experience in ServiceNow GRC to join our cybersecurity team. This role combines business analysis, development, and functional consulting, requiring a solid grasp of Governance, Risk, and Compliance principles and the ability to translate business needs into scalable technical solutions.

Key Responsibilities:

• Act as a Business Analyst and Developer for ServiceNow GRC implementations, upgrades, and customizations.
• Gather, analyze, and document business and technical requirements from stakeholders.
• Design and develop workflows, integrations, and dashboards within ServiceNow GRC.
• Provide advisory on GRC frameworks (ISO 27001, NIST, COBIT, etc.) and industry best practices.
• Support client readiness for compliance with local Saudi cyber regulations (e.g., NCA, SAMA, CITC).
• Conduct gap assessments and deliver tailored GRC roadmaps and remediation plans.

• Proven hands-on experience in ServiceNow GRC modules (Policy & Compliance, Risk, Audit, Vendor Risk).
• Strong background in business analysis, requirements documentation, and stakeholder engagement.
• Working knowledge of leading GRC platforms and tools in the market.
• Understanding of Governance, Risk, and Compliance concepts and frameworks.
• Familiarity with Saudi cybersecurity regulations is a strong plus.
• Excellent communication skills, both technical and non-technical.

Are you ready to build the future of business automation? As a Power Platform Engineer at Devoteam, you'll be at the heart of our M Cloud team, crafting innovative solutions that empower our clients. You'll use your expertise in Power Platform and SharePoint to turn complex business challenges into seamless, high-impact digital workflows.

Your Key Responsibilities

• Collaborate closely with architects and stakeholders to transform business needs into scalable, efficient solutions;
• Develop and maintain cutting-edge Power Platform solutions (Power Apps, Power Automate, and Copilot Studio) to automate and optimize key business processes;
• Build custom business applications that integrate flawlessly with Microsoft 365 services, elevating productivity and collaboration;
• Leverage your knowledge of SharePoint Online and On-Premises to ensure smooth, robust integrations with your Power Platform solutions;
• Implement secure, compliant, and governed environments across both Power Platform and SharePoint environments;
• Document your solutions meticulously and share your knowledge, contributing to our culture of continuous learning and growth.

Objectif :

We are seeking a highly motivated and experienced Senior Specialist in Business Resilience (Crisis Management) to join our growing team.

In this role, you will play a crucial part in advising our clients on building a more resilient and
sustainable organizations. In fact, you will play a vital role in helping our clients prepare for, respond to, and recover from disruptive events.

Responsibilites :

• Conduct comprehensive risk assessments to identify potential threats and vulnerabilities that could disrupt business operations.
• Perform Business Impact Analysis (BIA) to determine the potential impact of disruptions on critical business functions.
• Analyze and evaluate existing crisis management plans and identify areas for improvement.
• Develop and implement comprehensive crisis management plans, including communication protocols, incident response procedures, and recovery strategies.
• Conduct training, workshops and information sessions to ensure that the client’s staff are prepared for service disruptions and can resume operations as quickly as possible, in accordance with the business continuity plans, emergency response plans, crisis management plans and technology recovery plans.
• Coordinate crisis simulations and exercises to test and improve organizational preparedness.
• Provide support and guidance to clients during crisis situations.
• Ensure compliance with relevant regulations and standards.

We are looking for a versatile Power Platform Consultant / Developer to design and implement business process automation and custom application solutions. You will leverage the full potential of the Power Platform, including its integration with Dynamics 365 , to deliver digital transformation across various departments.

Key Responsibilities:

Design and develop custom applications using Power Apps (Canvas and Model-Driven) to replace legacy systems and optimize business processes.

Implement automated workflows and complex business logic using Power Automate (Flows), integrating services across the Microsoft ecosystem (Dynamics 365, SharePoint, Teams).

Provide functional and technical consultancy on Dynamics 365 modules (e.g., Sales, Customer Service) and integrate them with the Power Platform.

Work closely with Business Analysts and users to gather requirements and define technical specifications for new Low-Code solutions.

Ensure solutions are scalable, secure, and adhere to best practices for the Power Platform.

Things to do

Within our N Platform department, you will have a focus on a portfolio of ServiceNow projects. As Project Manager, you will be responsible for managing our ServiceNow implementation projects on behalf of our clients. You may also be involved in pre-sales activities: understanding client needs and estimating timeframes/ effort/ cost associated.

Tasks & Responsibilities

• Manage project initiation activities, which include the identification of contractual obligations, client needs and goals, existing situations, and necessary contacts. Gain access to existing information as needed;
• Plan and coordinate all aspects of project management from initiation through delivery
• Perform analysis of utilization of resources for projects in execution and measuring for future resource allocation needs;
• Financial reporting of the project revenue and forecast;
• Develop, define, and execute project plans, project scope, activities, schedules, budgets and deliverables;
• Identify needed resources for projects while defining and assigning major project roles;
• Ensures project completion is on schedule, within budget constraints, and of the appropriate quality standards for the project scope;
• Manage project risks, issues/problems, and activity progress to ensure project goals (e.g., deadline, scope and quality) are achieved;
• Identify project management coordination process gaps or areas for improvement. Recommends and implements solutions
• Oversee the delivery of ServiceNow services to ensure they meet agreed service levels and quality standards.

Overview

Arthur Lawrence is seeking a skilled ServiceNow Presales Consultant for a client in Riyadh, KSA to drive solution design and support sales efforts across various ServiceNow modules. The role involves conducting discovery sessions, delivering tailored demos, crafting proposals/PoCs, and aligning platform capabilities with client needs.

• Collaborate with sales to position relevant ServiceNow solutions
• Lead workshops, demos, and proposal development
• Support RFPs and develop proof of concepts
• Stay current with platform updates and trends
• Work closely with delivery teams on solution viability

GRC, ITAM, ITSM, ITOM, HRSD, and App Engine/Low-Code

• 5+ years in ServiceNow presales/solution consulting
• Strong grasp of ITIL, risk, and HR operations
• Excellent communication and stakeholder engagement skills
• Relevant ServiceNow certifications (CSA, CIS)

Analytical thinker with strong problem-solving abilities and the ability to bridge technical and business teams.

Arthur Lawrence is a management and technology consulting firm providing enterprise-wide business transformation and business applications implementation services. Our in-depth technical knowledge and broad experience of working with world-class companies enables organizations to leverage our capabilities in developing winning strategies and cost-effective solutions.

We are an UN Women Empowerment Principal Signatory and are certified from National Minority Supplier Development Council.

• Winner of Entrepreneur 360 Award (2019).
• IAOP Award; Ranked in top 100 internationally.
• Arthur Lawrence ranked within the Inc 5000 twice in 2016 and 2017 as one of the fastest growing companies of America.
• Named one of the top ten fastest growing businesses in Houston in 2016.
• Ranked 25th in the HBJ's Fast 100 Private Companies Award in 2017.

We rely on the seven core values that we believe enable us to deliver quality for our consultants and clients: Education, Integrity, Value Creation, Collaboration, Best Client, Best People and Stewardship.

Through strict adherence to these core values, we have achieved success beyond all documented forecasts and anticipation.

Company Description

Tech for People Unlocks the Future
At Devoteam, we believe that technology, combined with strong human values, can actively drive change for the better. Discover how Tech for People is shaping the future, creating a positive impact on individuals and the world around us.

With over 25 years of passion for technology and a presence in 18+ countries across EMEA and beyond, we are committed to leveraging innovation, expertise, and human-centric values to make a difference.

Devoteam Culture & Values:

True innovation is born from a powerful culture, fused with meaningful values.

Culture:
Fair and courageous

Everyone is treated fairly – this fuels bravery. At Devoteam, we always make fair decisions. We listen and are willing to be challenged, taking courageous decisions as a result. We help our employees to progress at every step and congratulate those who deserve it.

Ambition and results

Ambition is nurtured at every step – this drives results. We are ambitious entrepreneurs with a taste for performance, growth and celebrating success. Commitments are always kept as we seek to achieve profitable growth to create value and employment. We aim to bring as much value as possible to our clients, at every touchpoint.

Learning and innovating

Curiosity and learning are at our core – this stimulates innovation. At Devoteam, we are curious. We learn and embrace innovation constantly to meet challenges and build partnerships of excellence.

Caring and sharing

A caring attitude is infused into our culture – this encourages sharing. We believe in the power of teams, we promote support and collaboration.

At Devoteam, we care about our teams and want to work in a positive, productive environment. We support the development of talent and careers, 

Values:
1. Respect

1. Frankness

2. Passion

Knowing that success is the result of collaboration. Alone, we go faster, but together, we go further.

To know more about us, please visit:

Job Description

We are looking for a highly skilled ServiceNow Consultant with hands-on experience in ServiceNow GRC to join our cybersecurity team. This role combines business analysis, development, and functional consulting, requiring a solid grasp of Governance, Risk, and Compliance principles and the ability to translate business needs into scalable technical solutions.

Key Responsibilities:

• Act as a Business Analyst and Developer for ServiceNow GRC implementations, upgrades, and customizations.
• Gather, analyze, and document business and technical requirements from stakeholders.
• Design and develop workflows, integrations, and dashboards within ServiceNow GRC.
• Provide advisory on GRC frameworks (ISO 27001, NIST, COBIT, etc.) and industry best practices
• Support client readiness for compliance with local Saudi cyber regulations (e.g., NCA, SAMA, CITC).
• Conduct gap assessments and deliver tailored GRC roadmaps and remediation plans.

Qualifications

• Proven hands-on experience in ServiceNow GRC modules (Policy & Compliance, Risk, Audit, Vendor Risk).
• Strong background in business analysis, requirements documentation, and stakeholder engagement
• Working knowledge of leading GRC platforms and tools in the market.
• Understanding of Governance, Risk, and Compliance concepts and frameworks.
• Familiarity with Saudi cybersecurity regulations is a strong plus.
• Excellent communication skills, both technical and non-technical.

Additional Information

Business Unit: Cyber Trust
Level: Junior - Mid Level

We're R5 Labs, the innovative tech company behind Edgemony and Product Heroes and ServiceNow official partners. With a passion for creating high-impact solutions, we're on a mission to build and deliver industry-leading services and tools for our clients in the Saudi Arabia region. If you're ready to be part of a collaborative team focused on delivering value through technology, we'd love to meet you

As a ServiceNow Freelance Consultant at R5 Labs, you'll lead strategic implementation and optimization projects specifically focused on IT Operations Management and Event Management solutions. You'll partner directly with clients, analyze their needs, and deliver customized solutions that enhance operational efficiency and client satisfaction across the Saudi Arabia region.

• ServiceNow Expertise: Minimum of 5 years of direct, hands-on experience implementing and configuring ServiceNow, specifically with demonstrated expertise in ITOM modules.
• Technical Proficiency: Strong knowledge of ServiceNow platform customization.
• Certifications: Certified Implementation Specialist (CIS) certifications in ITOM modules highly preferred.
• Project Management Skills: Proven track record managing and delivering multiple concurrent ServiceNow projects with a focus on targeted modules, meeting deadlines, and effectively prioritizing tasks.
• Communication Skills: Excellent written and verbal communication capabilities, with a proven ability to articulate technical concepts clearly to both technical and non-technical stakeholders.
• Language: Fluency in English is mandatory. Arabic is a plus.

• Location: Riyadh (it can be remote, better on-site)
• Start: ASAP

Take part in one of the biggest implementation projects in Saudi Arabia, working with some of the most important clients in the region.

Company Description

Tech for People Unlocks the Future
At Devoteam, we believe that technology, combined with strong human values, can actively drive change for the better. Discover how Tech for People is shaping the future, creating a positive impact on individuals and the world around us.

With over 25 years of passion for technology and a presence in 18+ countries across EMEA and beyond, we are committed to leveraging innovation, expertise, and human-centric values to make a difference.

Devoteam Culture & Values:

True innovation is born from a powerful culture, fused with meaningful values.

Culture:
Fair and courageous

Everyone is treated fairly – this fuels bravery. At Devoteam, we always make fair decisions. We listen and are willing to be challenged, taking courageous decisions as a result. We help our employees to progress at every step and congratulate those who deserve it.

Ambition and results

Ambition is nurtured at every step – this drives results. We are ambitious entrepreneurs with a taste for performance, growth and celebrating success. Commitments are always kept as we seek to achieve profitable growth to create value and employment. We aim to bring as much value as possible to our clients, at every touchpoint.

Learning and innovating

Curiosity and learning are at our core – this stimulates innovation. At Devoteam, we are curious. We learn and embrace innovation constantly to meet challenges and build partnerships of excellence.

Caring and sharing

A caring attitude is infused into our culture – this encourages sharing. We believe in the power of teams, we promote support and collaboration.

At Devoteam, we care about our teams and want to work in a positive, productive environment. We support the development of talent and careers, 

Values:
1. Respect

1. Frankness

2. Passion

Knowing that success is the result of collaboration. Alone, we go faster, but together, we go further.

To know more about us, please visit:

Job Description

Summery
We are looking for a Technical Lead to manage the implementation and technical execution of ServiceNow Governance, Risk, and Compliance (GRC) modules, including Risk Management, Policy and Compliance, Audit Management, Third-Party Risk Management (TPRM), and Business Continuity Management (BCM). This is a hands-on leadership role requiring deep technical knowledge of the ServiceNow platform and the ability to lead a team of developers and work with business stakeholders.

Key Responsibilities

• Lead technical design and architecture of ServiceNow GRC modules.
• Translate business requirements into secure, scalable ServiceNow solutions.
• Drive configuration, scripting, and integration efforts.
• Conduct code reviews, ensure best practices, and maintain high-quality standards.
• Collaborate with cross-functional teams, including risk, compliance, security, audit, and IT.
• Lead agile ceremonies (standups, planning, retros) and manage sprint deliverables.
• Mentor ServiceNow developers and administrators.
• Troubleshoot complex issues and provide ongoing technical support.
• Monitor platform performance and identify opportunities for optimization.

Qualifications

• 7+ years of hands-on ServiceNow development experience.
• 3+ years working with ServiceNow GRC modules.
• Demonstrated experience as a technical lead in GRC implementations.
• Strong knowledge of JavaScript, Glide APIs, Flow Designer, and IntegrationHub.
• Proven ability to manage technical teams and complex deployments.
• Excellent communication, leadership, and stakeholder engagement skills.
• Familiarity with data governance and regulatory frameworks.

Preferred Certifications

• ServiceNow Certified Implementation Specialist – Risk and Compliance.
• ServiceNow Certified Implementation Specialist – BCM.
• ServiceNow Certified Application Developer.
• ServiceNow Certified System Administrator.
• ITIL v4 Foundation (preferred).
• CRISC or equivalent GRC/security certification (a plus).

Additional Information

Business Unit: Cyber Trust BU
Level: Senior - Managerial Level

We're R5 Labs, the innovative tech company behind Edgemony and Product Heroes and ServiceNow official partners. With a passion for creating high-impact solutions, we're on a mission to build and deliver industry-leading services and tools for our clients in the Saudi Arabia region. If you're ready to be part of a collaborative team focused on delivering value through technology, we'd love to meet you

As a ServiceNow Independent Consultant at R5 Labs, you'll lead strategic implementation and optimization projects specifically focused on ITSM. You'll partner directly with clients, analyze their needs, and deliver customized solutions that enhance operational efficiency and client satisfaction across the Saudi Arabia region.

• ServiceNow Expertise: Minimum of 5 years of direct, hands-on experience implementing and configuring ServiceNow, specifically with demonstrated expertise in ITSM modules.
• Technical Proficiency: Strong knowledge of ServiceNow platform customization.
• Certifications: Certified Implementation Specialist (CIS) certifications in ITSM modules highly preferred.
• Project Management Skills: Proven track record managing and delivering multiple concurrent ServiceNow projects with a focus on targeted modules, meeting deadlines, and effectively prioritizing tasks.
• Communication Skills: Excellent written and verbal communication capabilities, with a proven ability to articulate technical concepts clearly to both technical and non-technical stakeholders.
• Language: Fluency in English is mandatory.

• Location: Riyadh (on-site)
• Start: ASAP

Take part in one of the biggest implementation projects in Saudi Arabia, working with some of the most important clients in the region.

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are currently looking to hire
IT Service Management / Change Management
This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Notice Period: Immediate-15 days

Contract: Longterm contract(Extendable)

Work: Onsite-Saudi Arabia

Experience: Min 5+ Years

Job Description

Role Summary:

The Change Coordinator is responsible for managing and coordinating all change management activities across IT services, ensuring that all changes to systems, infrastructure, and processes are efficiently and effectively handled with minimal risk and disruption to business operations. This role involves validating, tracking, and communicating all change requests through the Service Management (SM) tool, managing Change Advisory Board (CAB) meetings, and maintaining comprehensive change reports and dashboards.

Key Responsibilities:

1. Change Request Management

• Handle and process all incoming Change Requests (CRs) via the Service Management (SM) tool.
• Validate all four types of changes —
  Normal, Standard, Emergency, and Unplanned Changes
  — in accordance with established policies and procedures.
• Conduct pre-checks for completeness, risk, and impact assessment before submission to Change Approvers.
• Reject or return change requests if information is incomplete or requires additional details.

2. Coordination and Communication

• Coordinate with Change Owners, Approvers, Implementers, and the Change Manager throughout the entire change lifecycle.
• Follow up with approvers to ensure timely approval and implementation of changes.
• Maintain proactive communication with all stakeholders on the status and progress of change requests.

3. Monitoring and Reporting

• Monitor
  dashboards
  within the SM tool to track change activities and compliance.
• Generate and manage regular reports, including:
• Daily Change Report
• CAB Meeting Minutes of Meeting (MOM) and Reports
• TCAB and DCAB Reports
• Weekend Change Report
• Post Implementation Review (PIR) Report
• FSC Report
• Power BI Dashboards and Reports

4. Change Advisory Board (CAB) Management

• Manage CAB schedules and logistics, ensuring all stakeholders are informed and prepared.
• Host weekly CAB meetings (every Tuesday) to review, approve, or monitor the status of changes.
• Document and distribute CAB meeting outcomes and follow-up actions.

5. Post Implementation Review (PIR)

• Conduct and document PIRs for implemented changes to evaluate success, identify lessons learned, and ensure continuous improvement in the change management process.

Required Skills and Qualifications:

• Education:
  Bachelor's degree in Computer Science, Information Technology, or a related field.
• Experience:
  4–6 years of experience in IT Service Management (ITSM), with at least 2–3 years in a change coordination or change management role.
• Technical Skills:
• Proficiency in ITSM/SM tools (e.g., Service Manager, ServiceNow, BMC Remedy, or similar).
• Strong understanding of ITIL processes, particularly Change, Incident, and Problem Management.
• Experience with dashboard and report generation tools (e.g., Power BI, Excel).
• Soft Skills:
• Excellent communication and stakeholder management abilities.
• Strong attention to detail, organizational, and analytical skills.
• Ability to work under pressure and manage multiple priorities.

Preferred Qualifications:

• ITIL v4 Foundation Certification or higher.
• Experience hosting CAB meetings and working in a large, complex IT environment.
• Knowledge of risk assessment and impact analysis methodologies.

WHAT'S ON OFFER:

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to - Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS:

Consultant Name : varra Chaitanya

Avensys Consulting Pte Ltd EA Licence 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy

Overview

Arthur Lawrence is seeking a ServiceNow ITAM Technical Consultant (SAM or HAM) to manage the full lifecycle of hardware assets and software licenses, ensuring accurate tracking, vendor compliance, optimized usage, and cost control for a client in Riyadh, KSA.

• Manage end-to-end lifecycle of hardware and software assets.

• Track licenses, entitlements, and ensure vendor compliance.

• Maintain accurate records in HAM/SAM tools (ServiceNow, Flexera, Snow, Ivanti).

• Optimize asset usage, control costs, and mitigate risks.

• Collaborate with cross-functional teams on audits, renewals, and reporting.

• 5+ years of combined Hardware and Software Asset Management experience.

• Proficiency with ITAM/SAM tools such as ServiceNow, Flexera, Ivanti, or Snow.

• Strong knowledge of licensing models, ITIL, HAM, and SAM standards.

• Excellent organizational, analytical, and vendor management skills.

• Proven experience in audit support and compliance reporting.

Arthur Lawrence is a management and technology consulting firm providing enterprise-wide business transformation for class-leading companies. We enable organizations to leverage our capabilities in developing winning strategies and delivering business applications implementation services. Our in-depth technical knowledge and broad experience come from working with world-class solutions. We are an UN Women Empowerment Principle Signatory and are certified by the National Minority Supplier Development Council.

• Winner of Entrepreneur 360 Award (2019).
• IAOP Award; Ranked in top 100 internationally.
• Arthur Lawrence ranked within the Inc 5000 twice in 2016 and 2017 as one of the fastest growing companies of America.
• Named one of the top ten fastest growing businesses in Houston in 2016.
• Ranked 25th in the HBJ Fast 100 Private Companies Award in 2017.

We rely on the seven core values that we believe enable us to deliver quality for our consultants and clients: Education, Integrity, Value Creation, Collaboration, Best Client, Best People and Stewardship. Through strict adherence to these core values, we have achieved success beyond all documented forecasts and anticipation.