7 Servicenow Administrator jobs in Saudi Arabia

Position Title: System Administration, Report Development & Support Specialist

Location: Jubail, Saudi Arabia

Education: Diploma degree in Computer Science, Engineering, or related field or above

Experience: 1–5 years

Monthly Salary Package: 8,000 SAR

Qualifications:

• Strong educational background in computer science, engineering, or related field
• Solid technical knowledge and/or hands-on experience in software capabilities, reporting, and dashboard development
• Excellent client-facing, communication, and presentation skills
• Strong written and verbal communication skills
• Solid organizational skills with attention to detail and ability to multitask
• Proficient in Microsoft Office applications
• Ability to measure system performance using appropriate tools and techniques
• Ability to establish and maintain effective relationships with third-party vendors and stakeholders

Language Requirements: English

Responsibilities:

• Support system administration tasks and ensure smooth operation of IT systems
• Develop and maintain reports and dashboards for internal and external stakeholders
• Monitor system performance and provide recommendations for optimization
• Communicate effectively with clients and vendors regarding system issues and improvements
• Assist in documentation, training, and client support activities
• Coordinate with third-party vendors to ensure timely issue resolution
• Provide technical support and troubleshooting for software and system issues

Work Pattern: In person

Interview: Remote

Our
Managed Services Department (I-CL Sector)
is looking for an experienced
Operating System Administration Engineer
to join our team onsite. This high-criticality role is central to ensuring the performance, availability, and security of our enterprise IT infrastructure.

Key Responsibilities

• Administer and optimize
  VMware vSphere, vCenter, ESXi
  environments.
• Manage
  Microsoft Windows Servers
  (AD, DNS, DHCP, GPO, File/Print Services).
• Handle
  Red Hat Enterprise Linux (RHEL)
  administration and optimization.
• Automate tasks with
  PowerShell, Bash, or Python
  , and leverage tools like
  Ansible, Puppet, Chef
  .
• Oversee
  monitoring, backups, recovery, and disaster recovery planning
  .
• Collaborate with application, cloud, network, and security teams to ensure seamless operations.

Key Requirements

• 6+ years
  in platform/OS administration.
• Strong hands-on skills in
  VMware, Windows Server, and RHEL
  .
• Expertise in
  Active Directory, DNS, DHCP, GPO
  , and system performance tuning.
• Experience in
  backup & disaster recovery planning
  .
• Bonus if you hold certifications like
  VMware VCP, Microsoft MCSA/MCSE, Red Hat RHCSA/RHCE
  .
• Familiarity with
  cloud platforms (OCI, AWS, Azure)
  is a plus.

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are currently looking to hire
IT Service Management / Change Management
This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Notice Period: Immediate-15 days

Contract: Longterm contract(Extendable)

Work: Onsite-Saudi Arabia

Experience: Min 5+ Years

Job Description

Role Summary:

The Change Coordinator is responsible for managing and coordinating all change management activities across IT services, ensuring that all changes to systems, infrastructure, and processes are efficiently and effectively handled with minimal risk and disruption to business operations. This role involves validating, tracking, and communicating all change requests through the Service Management (SM) tool, managing Change Advisory Board (CAB) meetings, and maintaining comprehensive change reports and dashboards.

Key Responsibilities:

1. Change Request Management

• Handle and process all incoming Change Requests (CRs) via the Service Management (SM) tool.
• Validate all four types of changes —
  Normal, Standard, Emergency, and Unplanned Changes
  — in accordance with established policies and procedures.
• Conduct pre-checks for completeness, risk, and impact assessment before submission to Change Approvers.
• Reject or return change requests if information is incomplete or requires additional details.

2. Coordination and Communication

• Coordinate with Change Owners, Approvers, Implementers, and the Change Manager throughout the entire change lifecycle.
• Follow up with approvers to ensure timely approval and implementation of changes.
• Maintain proactive communication with all stakeholders on the status and progress of change requests.

3. Monitoring and Reporting

• Monitor
  dashboards
  within the SM tool to track change activities and compliance.
• Generate and manage regular reports, including:
• Daily Change Report
• CAB Meeting Minutes of Meeting (MOM) and Reports
• TCAB and DCAB Reports
• Weekend Change Report
• Post Implementation Review (PIR) Report
• FSC Report
• Power BI Dashboards and Reports

4. Change Advisory Board (CAB) Management

• Manage CAB schedules and logistics, ensuring all stakeholders are informed and prepared.
• Host weekly CAB meetings (every Tuesday) to review, approve, or monitor the status of changes.
• Document and distribute CAB meeting outcomes and follow-up actions.

5. Post Implementation Review (PIR)

• Conduct and document PIRs for implemented changes to evaluate success, identify lessons learned, and ensure continuous improvement in the change management process.

Required Skills and Qualifications:

• Education:
  Bachelor's degree in Computer Science, Information Technology, or a related field.
• Experience:
  4–6 years of experience in IT Service Management (ITSM), with at least 2–3 years in a change coordination or change management role.
• Technical Skills:
• Proficiency in ITSM/SM tools (e.g., Service Manager, ServiceNow, BMC Remedy, or similar).
• Strong understanding of ITIL processes, particularly Change, Incident, and Problem Management.
• Experience with dashboard and report generation tools (e.g., Power BI, Excel).
• Soft Skills:
• Excellent communication and stakeholder management abilities.
• Strong attention to detail, organizational, and analytical skills.
• Ability to work under pressure and manage multiple priorities.

Preferred Qualifications:

• ITIL v4 Foundation Certification or higher.
• Experience hosting CAB meetings and working in a large, complex IT environment.
• Knowledge of risk assessment and impact analysis methodologies.

WHAT'S ON OFFER:

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to - Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS:

Consultant Name : varra Chaitanya

Avensys Consulting Pte Ltd EA Licence 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy

About Us

Businesses are complex, and so are their workflows and challenges. Off-the-shelf AI solutions often fall short of meeting unique needs. At VisionX, we bridge this gap with deep AI expertise and an understanding of your processes, pain points, and goals. Since 2017, AI has been our core, enabling us to deliver tailored systems for businesses and customers. As innovation partners to world-leading brands and Fortune 1000 companies, we specialize in product strategy and custom application development, leveraging agile methods, accelerators, and pre-trained AI assets to fast-track your AI journey while creating Intellectual Property.

Recognized among Fast Company’s Top 10 Most Innovative Companies of 2020—alongside Microsoft and Snap Inc.—VisionX delivers cutting-edge solutions across industries. Our expertise spans computer vision, 3D modeling, AR, VR, decision sciences, and IoT, solving diverse challenges with precision and innovation. By aligning technology with your objectives, we deliver transformative solutions that drive growth.

Your Role:

As an IT Service Management Analyst (BSE) at VisionX, you will play a crucial role in optimizing IT service delivery by driving process improvements and enhancing operational efficiency. You will be responsible for analyzing existing IT processes, identifying areas for improvement, and implementing best practices aligned with ITIL frameworks.

Responsibilities:

1. Proactively assess, design, and refine IT operational processes to achieve greater efficiency, enhance performance, and ensure alignment with organizational goals.
2. Utilize key performance indicators (KPIs) to identify bottlenecks, prioritize improvements, and track the effectiveness of process changes.
3. Implement process improvements through automation, streamlining workflows, and leveraging monitoring technologies.
4. Foster a culture of continuous improvement within the IT department.
5. Collaborate with various departments (e.g., development, operations, support) to ensure process enhancements support broader business objectives.
6. Communicate effectively with stakeholders at all levels, including technical and non-technical personnel.
7. Ensure compliance with industry standards and regulations related to IT service management.
8. Utilize data analytics to identify trends, predict potential issues, and measure the impact of process improvements.
9. Prepare reports and presentations to communicate process performance and improvement initiatives to management.

What You Need:

1. 5-8 years of experience in IT service management (ITSM), with a strong understanding of ITIL frameworks and best practices.
2. ITIL certification (e.g., ITIL Foundation V4, ITIL Intermediate) is mandatory.
3. Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues.
4. Excellent communication and interpersonal skills, with the ability to effectively collaborate with diverse teams.
5. Proficiency in data analysis and reporting tools.
6. Experience with IT service management tools (e.g., ServiceNow, Jira) is a plus.
7. Strong understanding of IT operations, including incident management, problem management, change management, and release management.

Why Choose Us

Our global network of industry experts and mentors helps shape your growth and future. We believe in delivering client value through our work. We build products that are not good or great, but outstanding.

You deliver! We will make your stay and journey with us worthwhile.

We are an equal opportunity employer, and we value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other legally protected status.

Job Summary:

We are looking for a skilled IT Service and Asset Management (ITSM/ITAM) System Engineer to support the design, implementation, and optimization of ITSM and ITAM solutions. In this role, you will work primarily with Ivanti Service Manager to develop and configure solutions that improve IT operations and support organizational efficiency. You will collaborate with stakeholders, contribute to projects, and help enhance ITSM and ITAM practices across the organization.

Responsibilities
:

• Participate in the end-to-end implementation of ITSM and ITAM solutions, including requirements gathering, solution design, deployment, and post-implementation support.
• Configure and customize Ivanti Service Manager to meet business needs and industry best practices.
• Assist in designing scalable ITSM and ITAM architectures that support operational and business goals.
• Support the integration of ITSM and ITAM systems with existing IT infrastructure to ensure data consistency and process alignment.
• Apply ITIL-based processes for incident, change, asset, and service catalog management.
• Identify opportunities for process improvements, automation, and optimization within ITSM and ITAM workflows.
• Collaborate with cross-functional teams to resolve technical challenges and contribute to IT initiatives.
• Stay updated on emerging trends and technologies in ITSM, ITAM, and related fields.
• Share knowledge and contribute to team development and best practices.

Qualifications
:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 2+ years of experience in ITSM and ITAM solution development, implementation, and support.
• Solid understanding of ITIL principles and best practices; ITIL Foundation v4 certification is required.
• Experience working on ITSM and ITAM solutions in medium to large environments.
• Strong skills in system integration, data migration, and process automation.
• Good problem-solving and analytical abilities, with a proactive approach to addressing technical issues.
• Strong communication and interpersonal skills for effective collaboration across teams.
• A commitment to continuous learning and professional growth.