211 Service Support jobs in Saudi Arabia

General Service Support ( Fixed -Term)

Responsible for providing frontline support by receiving and processing customer inquiries, service requests, and complaints through various communication channels, ensuring prompt and accurate responses, working under direct supervision. The role participates in troubleshooting activities, diagnosing and resolving basic product or service issues following standard operating procedures (SOPs). The role includes documenting all customer interactions in the case management system, maintaining complete and accurate records.

Your Role:

• Provides support in receiving and processing customer inquiries, service requests, and complaints via multiple communication channels, including phone, email, chat, and web, ensuring timely and accurate responses.
• Participates in troubleshooting activities for customers, diagnosing and resolving basic issues related to products or services following standard operating procedures (SOPs), working under direct supervision.
• Helps to document all customer interactions, including call content, resolutions, and follow-up actions in the case management system, ensuring records are complete and accurate.
• Adheres to established protocols and guidelines while handling customer interactions, ensuring compliance with company policies and quality standards.
• Communicates effectively with customers to ensure they are informed of the status of their inquiries, service requests, or complaints, providing updates as needed.
• Helps to analyze basic data from customer interactions to identify recurring issues, contributing to the development of improved service processes.
• Follows procedures to configure and set up equipment or software as required by customers, ensuring installations meet specified requirements.
• Participates in ongoing training and development programs to maintain up-to-date knowledge of products, services, and company procedures.
• • Supports the maintenance and updating of customer databases and other related systems, ensuring the information is current and accurate.

You are the right fit if:

• Bachelor's degree in biomedical engineering or relevant majors
• Preferably min.1-2 years' experience in Customer Service at Healthcare sector
• Fluent in English addition to Arabic language

Preferred Skills:

• Data Analysis & Interpretation
• Troubleshooting
• Microsoft Office
• Data Entry
• Documentation & Reporting
• Administrative Support
• Customer Response Management
• Customer Satisfaction Techniques
• Customer Service Software
• Technical Support

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

Onsite roles require full-time presence in the company's facilities.

Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations.

Indicate if this role is an office/field/onsite role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business .
• Discover our rich and exciting history .
• Learn more about our purpose .

If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here .

About this opportunity:

The CEM Manager is a pivotal role within our Electromechanical Projects Department at Ericsson, providing comprehensive support and leadership to our monitoring teams. This dynamic position demands a deep understanding of electromechanical projects, superb coordination skills, and the ability to efficiently interface with our esteemed partner, Tawal Company.

What you will do:

• End-End Capacity and Critical Environments Management
• Assignment of Space and Power Request (SPR) for all deployments
• Engage in Infrastructure Deployment and Demand Forecast (IDDF) Studies with stakeholders and reserve capacities for space and power
• Track Sites Capacity and Utilization with Accuracy
• Engage in Site Surveys and Feasibility studies as needed and also for strategic deployment initiatives
• Develop accurate Panel Schedules for all downstream power distributions systems (from DC plant to Racks) and upload them in the designated tool.
• Engage in QA/QC for accuracy of space and power allocation activities along with installation compliance, dismantling and reports
• Develop White Space Design for Green Field and brown Field Expansions or evacuated / modified floor spaces
• Utilize TFIM management systems for real time capacity management and updating assets libraries

The skills you bring:

• Education: bachelor's degree in engineering or telecommunication
• Minimum years of experience: 5 to 10 years of Project Management experience
• Proven experience passive telecommunications industry.
• Strong knowledge of electromechanical projects and relevant industry standards.
• Excellent leadership and team management skills.
• Strong communication and interpersonal skills, with an emphasis on customer service orientation.
• Ability to coordinate and work effectively with diverse teams.
• Strong problem-solving and decision-making skills.
• Proficient in using office software and communication tools.

Desired Skills:

• Financial Skill & Analysis Skills
• Business Understanding
• Consultative Selling Skills
• Customer and Market Insight
• Negotiation, Persuading & influencing Skills.
• Project Management Skills
• Occupational Health & Safety (OHS)
• Leading & supervising
• Planning & organizing
• Proficiency in the English Language
• Project sales process
• Contract management
• 3rd pp suppliers' management experience

Would you like to take a tour to "Life at Ericsson MEA", visit short video

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´ possible. To build solutions never seen before to some of the world's toughest problems. You l be challenged, but you won't be alone. You l be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: Saudi Arabia (SA) | Riyadh

Req ID:

Join our Team
About this opportunity:
The CEM Manager is a pivotal role within our Electromechanical Projects Department at Ericsson, providing comprehensive support and leadership to our monitoring teams. This dynamic position demands a deep understanding of electromechanical projects, superb coordination skills, and the ability to efficiently interface with our esteemed partner, Tawal Company.

What you will do:

• End-End Capacity and Critical Environments Management
• Assignment of Space and Power Request (SPR) for all deployments
• Engage in Infrastructure Deployment and Demand Forecast (IDDF) Studies with stakeholders and reserve capacities for space and power
• Track Sites Capacity and Utilization with Accuracy
• Engage in Site Surveys and Feasibility studies as needed and also for strategic deployment initiatives
• Develop accurate Panel Schedules for all downstream power distributions systems (from DC plant to Racks) and upload them in the designated tool.
• Engage in QA/QC for accuracy of space and power allocation activities along with installation compliance, dismantling and reports
• Develop White Space Design for Green Field and brown Field Expansions or evacuated / modified floor spaces
• Utilize TFIM management systems for real time capacity management and updating assets libraries

The skills you bring:

• Education: bachelor's degree in engineering or telecommunication
• Minimum years of experience: 5 to 10 years of Project Management experience
• Proven experience passive telecommunications industry.
• Strong knowledge of electromechanical projects and relevant industry standards.
• Excellent leadership and team management skills.
• Strong communication and interpersonal skills, with an emphasis on customer service orientation.
• Ability to coordinate and work effectively with diverse teams.
• Strong problem-solving and decision-making skills.
• Proficient in using office software and communication tools.

Desired Skills:

• Financial Skill & Analysis Skills
• Business Understanding
• Consultative Selling Skills
• Customer and Market Insight
• Negotiation, Persuading & influencing Skills.
• Project Management Skills
• Occupational Health & Safety (OHS)
• Leading & supervising
• Planning & organizing
• Proficiency in the English Language
• Project sales process
• Contract management
• 3rd pp suppliers' management experience

Would you like to take a tour to "Life at Ericsson MEA", visit short video
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´ possible. To build solutions never seen before to some of the world's toughest problems. You l be challenged, but you won't be alone. You l be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city:
Saudi Arabia (SA) | Riyadh

Req ID:

• Provide prompt resolution to customer inquiries by providing appropriate and accurate information
• Accurately document and update records in required systems
• Follow up in a timely manner to ensure customer satisfaction
• Understand all programs, systems, and procedures necessary to perform job effectively
• Where applicable, communicate with customers to attempt to bring resolution
• Communicate feedback and progress to management
• Maintain diplomacy and tact when dealing with upset or escalated calls
• Escalate customer complaints and/or calls through the appropriate channels to management
• Provide feedback to management concerning possible problems or areas of improvement
• Make recommendations to implement improved processes
• Perform other duties as assigned by management
  
  QUALIFICATIONS
  
  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required.
  
  EDUCATION and/or EXPERIENCE
• High School Diploma or General Educational Development (GED) certificate with equivalent relevant work experience desired.
• Knowledge and understanding of facility management environment
• Knowledge, understanding, and compliance with Service Request policies and procedures
• Previous customer service and/or call center experience is a must
• Bi-lingual (English and Arabic) is an advantage
• Knowledge in SAP is an advantage
  
  ATTRIBUTES
• Ability to maintain the highest level of confidentiality
• Proficient personal computer skills, including Microsoft Office
• Excellent interpersonal, written, and oral communication skills
• Ability to work in a team fostered environment
• Ability to work in a multi-tasked environment
• Ability to prioritize and organize work
• Ability to adapt to a flexible schedule.
  
  COMPUTER SKILLS
  
  Proficient with Microsoft Office

• Provide an excellent level of customer care & support to the user community.
• Resolve open helpdesk calls.
• Provide cover for incoming Helpdesk calls where necessary.
• Troubleshoot and resolve desktop user issues (hardware and software).
• Provide support and maintenance of hardware and software to desktop users.
• Troubleshoot and resolve printer and printing issues.
• Escalate unsolved issues to relevant people (3rd Line, IT Management or 3rd Party support).
• Basic Administration, Support, Development and Maintenance of the network infrastructure and its users.
• Provide clear feedback and communication to the user community at all times.
• Provide assistance/support to other members of IT Team as and when required.
• Provide proactive feedback to existing IT systems.
• Ensuring departmental procedures, policies and standards are followed and fully documented and kept up-to-date.
• Assist the IT ISS team maintain internal and external Service Level Agreements.
• Provide regular reports and feedback to the Helpdesk Manager and/or the IT ISS.
• Management team on outstanding IT requests workload and projects undertaken.
• Liaise with 3rd party support/suppliers.
• Providing support to other teams within the IT department.
• Work as a team player to increase the profile of the department.
• Other assorted tasks in the department as requested by the IT Services & Support Manager.

Qualifications, Certifications, and Experience requirements:

• Good standard of general education (BS Computer Sciences/BSCE/BSECE/) or equivalent.
• Good interpersonal skills (able to exercise tact, patience and understanding)
• Fluent in English language
• A minimum of 2 years work-related skil

Company Description

Idex Telecom is a leading VAS solution company in Saudi Arabia and the Gulf region.

Role Description

This is a full-time, on-site role for a Network Engineer located in Riyadh, Saudi Arabia. The Network Engineer will be responsible for managing and maintaining network infrastructure, ensuring optimal performance, and implementing necessary upgrades. Day-to-day tasks include network administration, designing network solutions, troubleshooting network issues, and ensuring network security. The Network Engineer will also provide support for IT-related issues.

Qualifications

• Network Administration and Network Engineering skills
• Experience in Network Design and Troubleshooting
• Proficiency in Network Security protocols and practices
• Strong problem-solving and analytical skills
• Excellent communication and team collaboration skills
• Bachelor's degree in Computer Science, Information Technology, or related field
• Relevant certifications such as CCNA, CCNP, or equivalent are a plus
• Experience in the telecommunications industry is a plus

Qiddiya Investment Company is seeking an enthusiastic and customer-focused Specialist - Help Desk to join our IT support team. The Help Desk Specialist will be the first point of contact for internal users seeking assistance with IT-related inquiries, problems, and issues. Your role will be crucial in ensuring that our employees receive timely and effective support, thereby enhancing the overall productivity of the organization.

• Provide first-level technical support for hardware, software, and network-related inquiries.
• Respond promptly to help desk tickets and phone calls, documenting all interactions in the ticketing system.
• Diagnose and troubleshoot issues related to desktops, laptops, printers, and peripheral devices.
• Assist users with application software and business software issues.
• Escalate complex issues to senior support staff as necessary while ensuring timely follow-ups.
• Maintain an organized, up-to-date knowledge base of common issues and solutions for staff reference.
• Support the onboarding and offboarding of employees by preparing IT equipment and ensuring proper access to systems.
• Conduct training sessions for users on new software and tools when applicable.
• Proactively identify areas for improvement in help desk processes and recommend enhancements.

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 1-2 years of experience in a help desk or technical support role.
• Strong troubleshooting skills and the ability to effectively communicate technical information to non-technical users.
• Familiarity with common operating systems (Windows, MacOS) and software applications.
• Excellent interpersonal and customer service skills.
• Ability to manage multiple tasks and work in a fast-paced environment.

Comprehensive benefits package

Company Description

TechMantra Global is a leading Technology, Consulting, and Outsourcing company that partners with global technology leaders such as Microsoft, Salesforce, Oracle, and Sitecore. We specialize in Salesforce CRM, Azure Cloud solutions, Power Apps, Power BI, and other analytics tools. Established to provide strategic IT solutions, we ensure higher levels of security, productivity, efficiency, and reliability. TechMantra Global operates in India, UAE, and Gulf Countries, delivering innovative and cutting-edge IT services to meet evolving business needs.

Role Description

This is a full-time, on-site role located in Riyadh for an Information Technology Help Desk position. The primary responsibilities include providing technical support, troubleshooting network and system issues, ensuring network security, and offering excellent customer service to resolve client IT problems efficiently. The role also involves maintaining IT infrastructure, managing user accounts, and collaborating with other IT team members.

Qualifications

• Strong skills in Network Administration and Information Technology
• Proficient in Troubleshooting and Network Security
• Excellent Customer Service skills
• Effective communication skills and ability to work collaboratively
• Ability to work on-site in Riyadh
• Bachelor's degree in Information Technology, Computer Science, or related field
• Relevant certifications (e.g., CompTIA Network+, Microsoft Certified: Azure Fundamentals) are a plus
• Prior experience in a similar role is beneficial

Location:
Riyadh, Saudi Arabia.

Employment Type:
Full-time

We are seeking a skilled and proactive
IT Support Engineer (Level 1 & Level 2)
to join our dynamic team. The ideal candidate will have a strong technical foundation, proven hands-on experience in IT support, and a customer-focused approach to delivering high-quality service to end-users across multiple environments.

Responsibilities

• Provide
  L1 and L2 support
  for hardware, software, and network issues across 500+ end-users.
• Troubleshoot, maintain, and upgrade
  PCs, laptops, printers (network & local), and telephony systems (VoIP, analog, PBX, AP firmware upgrades).
• Set up, configure, and monitor
  CCTV and security systems.
• Support
  network infrastructure
  (routers, switches, firewalls, access points), including configuration and diagnostics.
• Troubleshoot and resolve issues with
  Microsoft Office (Word, Excel, PowerPoint, Outlook), MS Teams, and other enterprise applications.
• Provide remote support via tools such as
  TeamViewer, AnyDesk, Windows Remote Desktop, Quick Assist.
• Manage
  cPanel email accounts
  and troubleshoot SMTP/IMAP/POP issues, as well as SPF/DKIM configurations for secure delivery.
• Support
  LAN/WAN, IP addressing, DHCP/DNS, firewall settings, and VPN access
  for remote users.
• Perform
  Active Directory and Group Policy tasks
  (user/group management, access rights, security policies).
• Implement and maintain
  endpoint security solutions (antivirus, EDR, compliance checks).
• Track IT assets, manage decommissioning securely, and document technical procedures and troubleshooting steps.
• Ensure adherence to
  SLAs, KPIs, and ITIL-based service management practices.

Qualifications

• Bachelor's degree
  in Information Technology, Computer Science, or a related field.
• 2–3 years of hands-on IT support/helpdesk experience
  (Level 1 & Level 2).
• Strong knowledge of
  hardware, infrastructure, and enterprise applications troubleshooting.
• Practical experience supporting
  200+ end-users
  in multi-site or remote-enabled environments.
• Familiarity with
  cloud computing concepts and platforms.
• Strong interpersonal, communication (written and spoken English), and organizational skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Professional certifications
  such as CompTIA A+ are highly recommended.