261 Service Standards jobs in Saudi Arabia

JASARA PMC is looking for a dedicated and skilled Manager of Reporting & Process Improvement to join our team. In this role, you will be responsible for overseeing the reporting functions, ensuring accurate data analysis, and driving process improvement initiatives across the organization to enhance operational efficiency.

As a Manager, you will work closely with various teams to identify areas for improvement and implement best practices in reporting and operational processes.

1. Manage the reporting process to ensure accuracy and timeliness of data delivery.
2. Analyze data trends and provide actionable insights to support strategic decision-making.
3. Identify opportunities for process optimization to improve efficiency and quality.
4. Collaborate with stakeholders to gather reporting requirements and develop relevant documentation.
5. Lead projects aimed at enhancing reporting functionality and data integrity.
6. Stay updated with industry trends to ensure that JASARA implements the best practices in reporting and process management.
7. Provide training and support to team members regarding reporting tools and methodologies.

1. Bachelor's degree in Business Administration, Analytics, or a related field.
2. Minimum of 5 years of experience in reporting, data analysis, or process improvement.
3. Strong analytical skills and attention to detail.
4. Proven experience in managing and leading teams.
5. Proficiency in reporting tools (e.g., Microsoft Excel, Power BI, or Tableau).
6. Excellent communication and interpersonal skills.
7. Understanding of construction or project management processes is a plus.
8. Project management certification is advantageous.

JASARA PMC is looking for a dedicated and skilled Manager of Reporting & Process Improvement to join our team. In this role, you will be responsible for overseeing the reporting functions, ensuring accurate data analysis, and driving process improvement initiatives across the organization to enhance operational efficiency.

As a Manager, you will work closely with various teams to identify areas for improvement and implement best practices in reporting and operational processes.

1. Manage the reporting process to ensure accuracy and timeliness of data delivery.
2. Analyze data trends and provide actionable insights to support strategic decision-making.
3. Identify opportunities for process optimization to improve efficiency and quality.
4. Collaborate with stakeholders to gather reporting requirements and develop relevant documentation.
5. Lead projects aimed at enhancing reporting functionality and data integrity.
6. Stay updated with industry trends to ensure that JASARA implements the best practices in reporting and process management.
7. Provide training and support to team members regarding reporting tools and methodologies.

1. Bachelor's degree in Business Administration, Analytics, or a related field.
2. Minimum of 5 years of experience in reporting, data analysis, or process improvement.
3. Strong analytical skills and attention to detail.
4. Proven experience in managing and leading teams.
5. Proficiency in reporting tools (e.g., Microsoft Excel, Power BI, or Tableau).
6. Excellent communication and interpersonal skills.
7. Understanding of construction or project management processes is a plus.
8. Project management certification is advantageous.

JASARA PMC is looking for a dedicated and skilled Manager of Reporting & Process Improvement to join our team. In this role, you will be responsible for overseeing the reporting functions, ensuring accurate data analysis, and driving process improvement initiatives across the organization to enhance operational efficiency.

As a Manager, you will work closely with various teams to identify areas for improvement and implement best practices in reporting and operational processes.

1. Manage the reporting process to ensure accuracy and timeliness of data delivery.
2. Analyze data trends and provide actionable insights to support strategic decision-making.
3. Identify opportunities for process optimization to improve efficiency and quality.
4. Collaborate with stakeholders to gather reporting requirements and develop relevant documentation.
5. Lead projects aimed at enhancing reporting functionality and data integrity.
6. Stay updated with industry trends to ensure that JASARA implements the best practices in reporting and process management.
7. Provide training and support to team members regarding reporting tools and methodologies.

1. Bachelor's degree in Business Administration, Analytics, or a related field.
2. Minimum of 5 years of experience in reporting, data analysis, or process improvement.
3. Strong analytical skills and attention to detail.
4. Proven experience in managing and leading teams.
5. Proficiency in reporting tools (e.g., Microsoft Excel, Power BI, or Tableau).
6. Excellent communication and interpersonal skills.
7. Understanding of construction or project management processes is a plus.
8. Project management certification is advantageous.

Join to apply for the Quality Assurance Coordinator role at Packers Plus Energy Services Inc.

Join to apply for the Quality Assurance Coordinator role at Packers Plus Energy Services Inc.

Primary Role Focus

Ensure the Quality Management System (QMS) is documented, processed and maintained in accordance with applicable standards. This role reports to KSA Production and Quality Advisor. This role is a temporary role for 8 months.

Key Tasks and Responsibilities

• Coordinate Quality Assurance functions, including the ongoing development of effective quality systems, establishing and implementing audit protocols, and ensuring compliance with ISO and API standards
• Monthly confirmation of the accuracy and quality of products of all vendors and reporting results to the management. (Using continual improvement site data)
• Mentor, train, and educate with respect to the requirements of the company’s quality management systems
• Support management by providing necessary data for management reviews
• Support Internal and external auditors while performing the audits
• Create work instructions, procedures, QCP’s and ITPs as required
• Review and record incoming orders from vendors, log the details in receiving log and prioritize the inspection as requested by the warehouse
• Review / update final QA documentation package from manufacturing and operations prior to submit to QA for final approval
• Any other tasks assigned by the management
• Ensure compliance with Packers Plus Health and Safety program
  
  

• Oil and gas experience an asset
• Experience implementing/managing Quality Management Systems compliant to ISO and API standards
• Intermediate proficiency with MS Office Suite (Word, Excel and Outlook)
  
  

• High School Diploma or equivalent, preferred
• QMS auditing training is an asset
  
  

• Subject to post-incident and reasonable-cause drug & alcohol testing
• Extended periods of sitting at a desk and use of a computer, keyboard and mouse
  
  

• Customer Intimacy
• Operational Excellence
• Innovation
  
  

• Planning and Organizing
• Flexibility/Adaptability
• Analytical Thinking
• Attention to Detail
• Interpersonal Savvy
• Creativity
• Self-Management
• Relationship Building
  
  

• Seniority level Mid-Senior level

• Employment type Temporary

• Job function Quality Assurance
• Industries Internet Publishing

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• Coordinate Quality Assurance functions, including the ongoing development of effective quality systems, establishing and implementing audit protocols, and ensuring compliance with ISO and API standards
• Monthly confirmation of the accuracy and quality of products of all vendors and reporting results to the management. (Using continual improvement site data)
• Mentor, train, and educate with respect to the requirements of the company’s quality management systems
• Support management by providing necessary data for management reviews
• Support Internal and external auditors while performing the audits
• Create work instructions, procedures, QCP’s and ITPs as required.
• Review and record incoming orders from vendors, log the details in receiving log and prioritize the inspection as requested by the warehouse
• Review / update final QA documentation package from manufacturing and operations prior to submit to QA for final approval.
• Any other tasks assigned by the management.
• Ensure compliance with Packers Plus Health and Safety program

• Oil and gas experience an asset
• Experience implementing/managing Quality Management Systems compliant to ISO and API standards
• Intermediate proficiency with MS Office Suite (Word, Excel and Outlook)

• High School Diploma or equivalent, preferred
• QMS auditing training is an asset

• Subject to post-incident and reasonable-cause drug & alcohol testing
• Extended periods of sitting at a desk and use of a computer, keyboard and mouse

• Customer Intimacy
• Operational Excellence
• Innovation

1. Planning and Organizing
2. Flexibility/Adaptability
3. Analytical Thinking
4. Attention to Detail
5. Interpersonal Savvy
6. Creativity
7. Self-Management
8. Relationship Building

We are currently looking for a Quality Assurance Officer based in Saudi Arabia to support our growing operations and franchise partners across the Kingdom and the GCC. This role plays a vital part in ensuring that suppliers , restaurant operations , and franchise outlets consistently meet our food safety, quality, and operational excellence standards.

• Conduct routine and unannounced Quality Assurance Audits across stores and central kitchens in KSA and GCC.

• Ensure compliance with local and international food safety regulations (e.g., SFDA, HACCP, ISO).

• Deliver training sessions for operations and franchise partners on hygiene, food safety, and quality protocols.

• Monitor and evaluate Quality Control procedures , ensuring alignment with company SOPs.

• Liaise with suppliers to assess and enhance product quality and safety standards .

• Address customer feedback trends , conduct root cause analysis, and support operations teams in implementing corrective actions.

• Maintain detailed records and reports for all audits, corrective actions, and training sessions.

• Support the franchise development team by evaluating potential partners from a compliance standpoint.

• Minimum of 3 years’ experience in Quality Assurance, Compliance, or Food Safety within the F&B, Restaurant, or Food Production sector .

• Experience conducting internal/external audits and working with regulatory bodies .

• Knowledge of SFDA regulations , HACCP , ISO 22000 , and local food safety standards in KSA.

• Strong communication and interpersonal skills to engage and train cross-functional teams.

• Willingness to travel across regions to support operations and franchise outlets.

Quality System Tools Implementation:
Work with other functional teams to implement tools on a global scale to support a scalable and localizable quality system, such as transaction monitoring tools, coaching tools, DSAT analysis, etc.
Regulation on Transaction Monitoring:
Maintain quality standards to ensure the ability to enhance customer experience and ensure business adherence. Develop policies to ensure their effectiveness.
Close with the business and drive change. Understand overall service operation performance, identify key areas through customer journey opportunities, and implement targeted quality audits to improve customer experience.
Stay Connected with Regional Teams:
Work closely with regional teams and provide quality intelligence from a global perspective.
Join us in shaping the future of Keeta's offshore strategic initiatives! As a key player, you will have the opportunity to contribute to our operational blueprint while exploring innovative business development directions.
Collaborate with top-tier professionals worldwide to create impactful strategies that define our success in new markets. Your insights will be crucial in designing a roadmap that meets our goals and enhances customer experience.
We look forward to welcoming you to our team and embarking on this exciting journey together!

Desired Candidate Profile:

1. Proven experience (at least 3+ years) in a quality manager or senior quality assurance role, preferably within a contact center environment.
2. Fluency in both Arabic & English. Mandarin would be an advantage.
3. Strong understanding of quality assurance methodologies and best practices in customer service.
4. Experience working with cross-functional teams and projects.
5. Excellent communication and interpersonal skills for delivering constructive feedback.
6. Ability to work independently and collaboratively in a fast-paced environment.
7. A genuine passion for delivering exceptional customer experience.

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Company:
Riyadh Elm University
Location:
Riyadh, Saudi Arabia
Department:
Quality Assurance Office
Sub Department:
Quality Assurance Office
Position/Job Title:
Quality Assurance Secretary
Gender:
Male / Female

Job Requirement

JOB DESCRIPTION

The Quality Assurance Secretary will provide administrative support to the Quality Assurance Office, assisting in the implementation and maintenance of quality assurance processes and procedures. This role involves coordinating meetings, managing documentation, and facilitating communication between departments to ensure compliance with academic standards and regulatory requirements.

DUTIES AND RESPONSIBILITIES

• Assist in the preparation and organization of quality assurance meetings, including scheduling, agenda preparation, and minute-taking.
• Maintain and update quality assurance documentation, including policies, procedures, and reports.
• Coordinate the collection and analysis of quality assurance data and feedback from various departments.
• Support the development and implementation of quality improvement initiatives.
• Act as a liaison between the Quality Assurance Office and academic departments to ensure effective communication and collaboration.
• Manage the office's administrative functions, including handling correspondence, filing, and maintaining records.
• Prepare and distribute reports and presentations related to quality assurance activities.
• Assist in the organization of training sessions and workshops related to quality assurance practices.
• Perform other related duties as assigned by the Quality Assurance Manager.

APPLICANT QUALIFICATIONS:

• Any nationality with exposure in Quality Assurance Institutional accreditation, especially with NCAAA and other accreditation agencies.
• Bachelor's degree in a relevant field (e.g., Education, Business Administration).
• Proven experience in an administrative or secretarial role, preferably in an educational setting.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite and other relevant software.
• Ability to work independently and collaboratively in a team environment.
• Understanding of quality assurance principles and practices in higher education is a plus.

Company Industry:

• Education
• Training
• Teaching

Department / Functional Area:

• Quality
• Testing
• QA
• QC
• Inspector

Keywords:

• Quality Assurance Secretary