259 Service Specialist jobs in Saudi Arabia

Company Description

IBEA fully automates B2B payments to vendors, addressing the chronic issue of delayed supplier payments. By streamlining day-to-day operations with AP automation, IBEA enables rapid scalability, accelerates business visibility, and reduces fraud risks. Our solutions improve financial, cost, and cash controls, modernizing AP departments and monetizing supplier payments in unprecedented ways.

Role Description

This is a full-time hybrid role for a Customer Service Specialist based in Riyadh, with some work from home acceptable. The Customer Service Specialist will handle day-to-day supplier support, ensuring high levels of customer satisfaction and an excellent customer experience. Responsibilities include enrolling suppliers, customer inquiries, resolving issues promptly, and managing phone etiquette professionally.

Qualifications

• Customer Support, Customer Service, and Customer Satisfaction skills
• Phone Etiquette and Customer Experience skills
• Excellent communication and interpersonal abilities
• Proficiency in using customer service software and tools
• Ability to work independently and in a team environment
• Experience in the payments industry is a plus
• Bachelor's degree in Business, Communications, or related field is preferred

About the job

• Handling customer complaints and troubleshooting issues with products or services
• Following up with clients or customers by phone, web chat or email to check that they're still satisfied with their purchases or services received
• Accessing databases to retrieve account information for customers
• Letting customers know about additional products or services that might benefit them
• Escalating queries and concerns when necessary
• Updating customer records following each contact
• Staying up to date on the latest products and services an organization provides

Skills Required :-

1. Proficiency in English;

2. Customer service experience;

3. Experience in warehousing or logistics preferred;

Key Responsibilities:

• Greet and welcome clients upon arrival at the facility
• Respond to customer inquiries via phone and other communication channels
• Provide support and information regarding medical services offered
• Resolve issues and complaints efficiently and professionally
• Follow up with clients to ensure satisfaction
• Maintain and update customer records accurately
• Coordinate with other departments to ensure a smooth and professional customer experience

Qualifications:

• Minimum of 1 year of experience in a customer service or related field
• Excellent communication and interpersonal skills
• Proficiency in handling customer inquiries and providing support
• Strong multitasking and time management abilities
• Professional phone etiquette and a polite, friendly manner
• Previous experience in a medical or healthcare setting is a plus

End to End Supply Chain

Job ID:

72400

Jeddah, SA (Hybrid)

Permanent

Company description

Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella, Tic Tac, Ferrero Rocher, Raffaello, Kinder Bueno and Kinder Surprise. As the love for our brands continues to grow, so too does our global reach. Represented in 55 countries, with products sold in more than 170, the Ferrero Group is loved by generations around the world. The secret to our global success? Nearly 35,000 dedicated employees who celebrate care and quality to craft a business, careers and brands we are proud of. Join us, and you could be one of them.

Diversity Statement

Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.

About the Role:

The Customer Service Specialist (CSS) contributes to the success of Ferrero all Brands and Customers by handling frontline and backline activities to merchandise orders to key customers in a fast-paced direct customer delivery environment. analyze situations accurately taking effective action under narrow time constraints. This role reports into the Customer Service Manager KSA.

Main Responsibilities:

You will be responsible for managing customer service operations across Saudi Arabia, ensuring smooth shipment processes and strong relationships with key accounts. You will handle customers' requirements and orders in a timely manner, maintain and continuously improve master data, and secure the delivery of SLAs agreed with business partners. You will work closely with internal teams such as Demand Planning, Product Supply, Logistics Operations, Finance, and Sales to ensure seamless collaboration. You will monitor customer operations, analyze key performance indicators, and develop Ferrero Customer Service metrics to identify improvement areas and enhance process effectiveness. You will also support the Sales team through customer scorecards and analyses, proposing solutions that elevate service quality. In addition, you will drive operational excellence by implementing improvement initiatives, strengthening process maturity, and optimizing order-to-delivery cycles in partnership with warehouses, transportation, and other stakeholders to achieve best-in-class service at cost-efficient levels.

Who we are looking for:

You will hold a Bachelor's degree and have 1 to 3 years of relevant experience in customer service or supply chain operations. You will demonstrate a strong understanding of logistics and planning techniques, along with solid technical and system knowledge, particularly in SAP and CRM systems.

How to be successful in the role and at Ferrero:

Consumers, quality and care are at the heart of everything we do. So, to be successful at Ferrero, you'll need to be just as consumer and product centric as we are - dedicated to crafting brilliant results for consumers around the world.

We're constantly looking for talented individuals who are ready to be part of our dynamic and growing organization. Ferrero is a company with a global presence and family values. Join us

Complete your online application, upload your CV and include brief cover letter to help us understand your experience and interests

Our HR team will arrange a phone or video interview if we feel your qualifications are a good match for the job

If the first interview goes well, you'll be invited to speak with a Ferrero manager to assess your competencies, technical aptitude and fit within our dynamic organization

Role Description

This is a full-time on-site role for a Customer Service Specialist located in the Riyadh.

The Customer Service Specialist will be responsible for providing excellent customer support, ensuring customer satisfaction, handling customer inquiries via phone, and managing customer experiences. This role involves resolving customer issues, maintaining high standards of phone etiquette, and enhancing overall customer service processes.

Qualifications

• Customer Support and Customer Service skills
• Customer Satisfaction and Customer Experience skills
• Phone Etiquette skills
• Excellent communication and interpersonal skills
• Ability to work effectively in a fast-paced environment
• Problem-solving skills and strong attention to detail
• Experience in the pet industry or a related field is a plus
• High school diploma or equivalent; additional qualifications are a plus

Role & responsibilities

To Serve as the primary liaison for customers, fostering strong relationships and continuously enhancing their experience with our company. Additionally, He will focus on developing and upgrading the skills of the Customers.

• Ensure customer training programs execution as per the annual training plan through the proper coordination with the respective stockholders.
• Delivering customer training programs either vocational or theoretical.
• Collect customer feedback and submit detailed training and site visit reports.
• Assist in Reviewing and validating installation instructions manual and the product kit components readiness according to the customer feedback.
• Ensure availing the training tools to enhance delivery.
• Support The type testing locally and internationally.
• Coordinate with Sales and Technical teams for on-site installation and issue resolution.
• Assist in product approvals through out the installation trials.
• Provide technical support and resolve customer complaints effectively.

• Collaborate with R&D on new product installation methods.

• Warehouse

• Quality
• Technical Management
• Project Management

Research and development

• Customers

Installation contractors

Preferred candidate profile

+3 - 5 YEARS OF EXPERIENCE

Relevant electrical installation certifications

Advanced training certifications (I.T.I / DIPLOMA)

Proficiency in MS Office and report writing

About MIS Connect

We are a leading Saudi digital transformation company enabling organizations to connect people, processes, and technology seamlessly. Through innovative IT solutions and enterprise systems, MIS Connect empowers businesses to enhance efficiency, collaboration, and security — driving smarter operations and sustainable growth across sectors.

About the Role

As a
Customer Service Specialist at MIS Connect
, you will be the first point of contact for our clients, ensuring every interaction reflects our commitment to excellence, efficiency, and customer satisfaction. You will play a vital role in supporting our digital transformation services by addressing inquiries, resolving technical and service-related issues, and guiding clients through our solutions to ensure a seamless and positive experience.

What You'll Do

• Handle client inquiries through phone, email, and chat in a professional and timely manner.
• Provide accurate information about MIS Connect's digital solutions, services, and support policies.
• Resolve client concerns efficiently and escalate technical or service-related issues when necessary.
• Document interactions, issues, and client feedback to support continuous improvement in our processes and service quality.
• Collaborate closely with internal teams — including technical support, project management, and operations — to ensure a seamless and exceptional client experience.

What We're Looking For

• 2+ years of experience in customer service or client support, preferably within open banking companies.
• Proven ability to deliver excellent service and support in a fast-paced, technology-driven environment.
• Strong communication, problem-solving, and analytical skills.
• Ability to manage multiple tasks, stay organized, and perform well under pressure.
• A proactive team player with a positive attitude and a commitment to continuous improvement.

We are looking for a passionate and talented
Sales Specialist
to join our
luxury chocolate team
.

If you have strong sales skills, a flair for building client relationships, and a genuine love for
premium chocolate and fine confections
, this role is for you

Key Responsibilities:

• Manage individual sales (B2C) and deliver an exceptional client experience centered around our luxury chocolate offerings.
• Develop wholesale sales (B2B) with cafés, hotels, and retail partners, promoting our premium chocolate collections.
• Promote and expand catering services for events and special occasions with exquisite chocolate creations.
• Build long-term relationships with clients and strengthen loyalty to our luxury chocolate brand.
• Achieve monthly sales targets while representing the elegance and quality of our chocolate products.

Requirements:

• Saudi nationality.
• Previous experience in sales or customer service, preferably in hospitality, gourmet food, or luxury products.
• Excellent communication, negotiation, and interpersonal skills.
• Passion for working in a refined and professional environment with premium chocolate.
• Ability to cater to diverse client needs (individuals, businesses, events).

What We Offer:

• Competitive salary + attractive commission.
• Training on luxury chocolate products and specialized sales techniques.
• Supportive work environment and career growth opportunities in the world of fine chocolate.

We are seeking a dedicated and customer-oriented Customer Service Specialist to join our team in the beauty retail industry.

The ideal candidate will have a passion for delivering exceptional customer service and the ability to fast solve customers issues.

Responsibilities:

1. Provide outstanding customer service by actively listening to and resolving customer inquiries and concerns
2. Assist customers in product selection, providing information about features, pricing, and promotions
3. Process customer orders, returns, and exchanges accurately and efficiently
4. Maintain a tidy and organized workspace, ensuring that the retail environment is inviting and welcoming to customers
5. Stay knowledgeable about the latest beauty trends, products, and promotions to effectively assist customers

Requirements:

1. Proven experience in a customer service role, preferably in a retail environment
2. Excellent communication and interpersonal skills
3. Ability to multitask and prioritize in a busy retail setting
4. Passion for the beauty industry and a willingness to learn about new products and trends
5. Strong problem-solving skills and the ability to remain calm and professional in challenging situations
6. Flexibility to work a variety of shifts, including evenings, weekends, and holidays"