210 Service Specialist jobs in Saudi Arabia

• Respond to and serve our customers through SmartPlus official platforms and websites, as well as official social media channels such as Instagram, TikTok, etc.
• Provide accurate product information, support with order processing, and resolve customer issues effectively.
• Maintain strong product knowledge to guide customers and enhance their overall experience.
• Accurately document customer interactions, feedback, and cases in the CRM system.
• Collaborate with internal teams to ensure timely issue resolution and customer updates.
• Proactively identify opportunities for process improvements to elevate service quality.
• Follow up with customers to confirm resolution, ensure satisfaction, and collect feedback for continuous improvement.
  
  

• High School Diploma or Technical Diploma (minimum).
• Previous experience in customer service or a related field is preferred.
• Strong communication and problem-solving skills.
• Ability to multitask and work in a fast-paced environment.
• Familiarity with CRM systems is a plus.
  
  

• High School Diploma or Technical Diploma (minimum).
• Previous experience in customer service or a related field is preferred.
• Strong communication and problem-solving skills.
• Ability to multitask and work in a fast-paced environment.
• Familiarity with CRM systems is a plus

Job Description:

The Customer Service Representative will play a pivotal role in our organization by delivering exceptional service to our clients, ensuring their needs are met with professionalism and efficiency. This position requires a proactive approach to problem-solving, as well as the capability to handle customer inquiries and complaints across multiple communication channels. The ideal candidate will possess a strong understanding of customer relationship management principles and demonstrate competency in active listening, empathy, and assertiveness to ensure customer satisfaction. Additionally, the role involves collaborating with various internal departments to ensure seamless service delivery and contribute to continuous improvement initiatives aimed at enhancing the overall customer experience.

Job Requirements:

• Bachelor's degree in Business Administration or a related field.
• Minimum of 1 year of experience in customer service or a customer-facing role.
• Proven track record of effectively managing customer expectations and resolving issues in a timely manner.
• Strong familiarity with customer relationship management (CRM) systems and software.
• Ability to work flexible hours, including evenings and weekends as needed.
• Excellent verbal and written communication skills in Arabic and English.
• Strong analytical skills to assess customer feedback and inform service improvements.
• Demonstrated ability to work collaboratively in a team-oriented environment.
• Knowledge of conflict resolution techniques and customer service best practices.
• Capacity to handle high-stress situations and maintain composure under pressure.
• Basic understanding of product and service offerings to provide relevant information to customers.
• Commitment to ongoing professional development and adaptability to change.

Job Responsibilities:

• Respond promptly and effectively to customer inquiries via phone, email, and chat, ensuring high levels of service quality.
• Actively listen to customers to understand their needs and provide appropriate solutions or alternatives.
• Assist in the resolution of customer complaints and follow-up to ensure satisfaction.
• Maintain comprehensive records of customer interactions, transactions, and feedback in the CRM system.
• Collaborate with cross-functional teams, including sales and technical support, to address customer issues and improve processes.
• Participate in training sessions to enhance product knowledge and customer service skills.
• Identify opportunities for process improvements and make recommendations to management to enhance service delivery.
• Monitor customer sentiment and report recurring issues to management for strategic resolution.
• Stay informed on company policies, procedures, and updates to accurately convey information to customers.
• Engage in proactive outreach to customers to gather feedback and assess satisfaction.

Required Skills:

• Excellent interpersonal skills with the ability to build rapport with diverse customers.
• High level of emotional intelligence to empathize with customer concerns while maintaining professionalism.
• Strong organizational skills to manage multiple customer interactions and prioritize tasks effectively.
• Proficient computer skills, including familiarity with CRM tools and Microsoft Office Suite.
• Ability to analyze data to identify service trends and contribute to customer-focused improvements.
• Strong time management skills, capable of handling workload efficiently during peak hours.
• Attention to detail to accurately capture customer interactions and manage complex requests.
• Flexibility to adapt communication style to different customer demographics and personalities.
• Commitment to upholding company values in every customer interaction to enhance brand loyalty.
• Motivated team player who contributes positively to the overall work environment.

At Basamh Group, our mission is to grow people and companies by empowering individuals and fostering collaborative relationships to achieve sustainable success. Backed by over 75 years of experience, we’ve built a strong, consumer-centric ecosystem serving the MEA region. Our excellence in distribution is driven by Basamh Trading Company (BTC) in retail and Specialized Food Services (SFS) in HORECA. GoodyCo leads our efforts in marketing and brand building, while Thokoman Foods anchors our manufacturing capabilities.

Guided by our core values of true ownership, passion to grow, transparency and family spirit, we are committed to establishing long-term partnerships with our people and all those we work with. We aim to strengthen our network, uplift our communities, and build a legacy of homegrown success stories that inspire the leaders of tomorrow.

Job Overview:

To enhance customer experience processes to drive service excellence, optimize interactions, and improve satisfaction within the company’s operational framework.

Key Responsibilities:

• Monitor and analyze customer experience metrics, identifying trends and opportunities to enhance service levels.
• Develop and implement customer feedback mechanisms, ensuring timely collection, analysis, and action on insights.
• Collaborate with cross-functional teams (Sales, Supply Chain, IT, Operations) to improve processes impacting the customer journey.
• Manage SKUs Master Data Changes proactively with customers (e.g. Prices, Barcodes, etc.).
• Design and maintain customer experience reports, tracking key service indicators and recommending improvements.
• Act as a point of contact for escalated customer concerns, ensuring swift resolution and process enhancements.
• Lead initiatives to improve order-to-delivery processes, ensuring seamless customer transactions.
• Optimizing customer-related processes such as delivery routes, ordering behavior (cost to serve optimization) by independently initiating and managing improvement measures and projects with customers and internal experts.
• Support the digitalization of customer experience touchpoints, including automation and CRM enhancements.
• Develop and execute communication strategies, ensuring clear and effective customer engagement.
• Conduct service audits and workshops, mapping the end-to-end customer experience to identify areas for improvement.
• Evaluating logistics efficiency and cost deriving from ordering behavior and initiating and executing improvement actions
• Ensure compliance with service level agreements (SLAs) and propose solutions to enhance customer reliability and satisfaction.

Managing recalls control/support for shipping communication, monitoring of quantities & costs.

• 1-2 years of relevant experience.
• Industrial Engineering or any other Engineering field.
• BS Supply Chain Management, B. Administration or related field.

At Basamh Group, we pride ourselves on attracting talented individuals by offering dynamic and rewarding professional opportunities that inspire growth and innovation. We are deeply committed to fostering a culture of growth by supporting continuous development through hands-on learning, comprehensive online resources, interactive training, and personalized coaching. Guided by our core value of family spirit, we cultivate an environment where every individual feels valued, supported, and empowered to thrive. We ensure our people contribute to our collective success while finding fulfillment and pride in being part of the Basamh Group family.

• Seniority level Entry level

• Employment type Full-time

• Job function Supply Chain
• Industries Food and Beverage Services

Referrals increase your chances of interviewing at Basamh Group by 2x

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Analyze demand variability and replenishment lead times to determine target inventory levels, recommend replenishment strategies, and set planning parameters to support target stocking levels at all Warehouses.

Review replenishment requirements against forecast and inventory levels to develop a replenishment plan for Warehouses.

Develop and maintain annual, seasonal, and monthly merchandise plans for multiple product categories.

Model, analyze, and interpret internal and external inventory data, competitor data, and industry trends to help inform purchasing decisions.

Plan, order, and expedite work orders and purchase orders for specific e-commerce business products.

Support E-Commerce sales and backorder resolution.

Provide insights and recommendations to key stakeholders for future season planning.

• Analyze demand variability and replenishment lead times to determine target inventory levels.
• Recommend replenishment strategies and set planning parameters to support target stocking levels at all Warehouses.
• Review replenishment requirements against forecast and inventory levels to develop a replenishment plan for Warehouses.
• Develop and maintain annual, seasonal, and monthly merchandise plans for multiple product categories.
• Model, analyze, and interpret internal and external inventory data, competitor data, and industry trends to help inform purchasing decisions.
• Plan, order, and expedite work orders and purchase orders for specific e-commerce business products.
• Support E-Commerce sales and backorder resolution.
• Provide insights and recommendations to key stakeholders for future season planning.

• Bachelor's Degree in a planning or finance-related field AND 3-5 years of experience (experience in eCommerce highly desired).
• Solid understanding of financial measurements including sales, gross margin, inventory turn, ST%, weeks of supply and how to impact them.
• Experience with planning and business reporting applications a plus.
• Experience with an ERP or DRP is required (NetSuite preferred).

• Eligibility to participate in our company matching 401k plan after 30 days of employment.
• PTO allowance.
• Healthcare Flexible Spending Account and Dependent Care Flexible Spending Account.
• Employee Assistance Program.
• Tuition Reimbursement Program.
• Employee discounts on automotive aftermarket accessories.

About the Role :

SmartPlus is seeking a dedicated Customer Service Specialist to join our dynamic team. The ideal candidate will be passionate about delivering exceptional customer experiences, handling inquiries efficiently, and ensuring client satisfaction across all touchpoints.

Key Responsibilities :

• Respond to and serve our customers through SmartPlus official platforms and websites , as well as official social media channels such as Instagram, TikTok, etc.
• Provide accurate product information, support with order processing, and resolve customer issues effectively.
• Maintain strong product knowledge to guide customers and enhance their overall experience.
• Accurately document customer interactions, feedback, and cases in the CRM system.
• Collaborate with internal teams to ensure timely issue resolution and customer updates.
• Proactively identify opportunities for process improvements to elevate service quality.
• Follow up with customers to confirm resolution, ensure satisfaction, and collect feedback for continuous improvement.

Qualifications :

Requirements

• Respond to and serve our customers through SmartPlus official platforms and websites, as well as official social media channels such as Instagram, TikTok, etc.
• Provide accurate product information, support with order processing, and resolve customer issues effectively.
• Maintain strong product knowledge to guide customers and enhance their overall experience.
• Accurately document customer interactions, feedback, and cases in the CRM system.
• Collaborate with internal teams to ensure timely issue resolution and customer updates.
• Proactively identify opportunities for process improvements to elevate service quality.
• Follow up with customers to confirm resolution, ensure satisfaction, and collect feedback for continuous improvement.
  
  

• High School Diploma or Technical Diploma (minimum).
• Previous experience in customer service or a related field is preferred.
• Strong communication and problem-solving skills.
• Ability to multitask and work in a fast-paced environment.
• Familiarity with CRM systems is a plus.
  
  

• High School Diploma or Technical Diploma (minimum).
• Previous experience in customer service or a related field is preferred.
• Strong communication and problem-solving skills.
• Ability to multitask and work in a fast-paced environment.
• Familiarity with CRM systems is a plus

Job Description:

The Customer Service Representative will play a pivotal role in our organization by delivering exceptional service to our clients, ensuring their needs are met with professionalism and efficiency. This position requires a proactive approach to problem-solving, as well as the capability to handle customer inquiries and complaints across multiple communication channels. The ideal candidate will possess a strong understanding of customer relationship management principles and demonstrate competency in active listening, empathy, and assertiveness to ensure customer satisfaction. Additionally, the role involves collaborating with various internal departments to ensure seamless service delivery and contribute to continuous improvement initiatives aimed at enhancing the overall customer experience.

Job Requirements:

• Bachelor's degree in Business Administration or a related field.
• Minimum of 1 year of experience in customer service or a customer-facing role.
• Proven track record of effectively managing customer expectations and resolving issues in a timely manner.
• Strong familiarity with customer relationship management (CRM) systems and software.
• Ability to work flexible hours, including evenings and weekends as needed.
• Excellent verbal and written communication skills in Arabic and English.
• Strong analytical skills to assess customer feedback and inform service improvements.
• Demonstrated ability to work collaboratively in a team-oriented environment.
• Knowledge of conflict resolution techniques and customer service best practices.
• Capacity to handle high-stress situations and maintain composure under pressure.
• Basic understanding of product and service offerings to provide relevant information to customers.
• Commitment to ongoing professional development and adaptability to change.

Job Responsibilities:

• Respond promptly and effectively to customer inquiries via phone, email, and chat, ensuring high levels of service quality.
• Actively listen to customers to understand their needs and provide appropriate solutions or alternatives.
• Assist in the resolution of customer complaints and follow-up to ensure satisfaction.
• Maintain comprehensive records of customer interactions, transactions, and feedback in the CRM system.
• Collaborate with cross-functional teams, including sales and technical support, to address customer issues and improve processes.
• Participate in training sessions to enhance product knowledge and customer service skills.
• Identify opportunities for process improvements and make recommendations to management to enhance service delivery.
• Monitor customer sentiment and report recurring issues to management for strategic resolution.
• Stay informed on company policies, procedures, and updates to accurately convey information to customers.
• Engage in proactive outreach to customers to gather feedback and assess satisfaction.

Required Skills:

• Excellent interpersonal skills with the ability to build rapport with diverse customers.
• High level of emotional intelligence to empathize with customer concerns while maintaining professionalism.
• Strong organizational skills to manage multiple customer interactions and prioritize tasks effectively.
• Proficient computer skills, including familiarity with CRM tools and Microsoft Office Suite.
• Ability to analyze data to identify service trends and contribute to customer-focused improvements.
• Strong time management skills, capable of handling workload efficiently during peak hours.
• Attention to detail to accurately capture customer interactions and manage complex requests.
• Flexibility to adapt communication style to different customer demographics and personalities.
• Commitment to upholding company values in every customer interaction to enhance brand loyalty.
• Motivated team player who contributes positively to the overall work environment.

At Basamh Group, our mission is to grow people and companies by empowering individuals and fostering collaborative relationships to achieve sustainable success. Backed by over 75 years of experience, we've built a strong, consumer-centric ecosystem serving the MEA region. Our excellence in distribution is driven by Basamh Trading Company (BTC) in retail and Specialized Food Services (SFS) in HORECA. GoodyCo leads our efforts in marketing and brand building, while Thokoman Foods anchors our manufacturing capabilities.

Guided by our core values of true ownership, passion to grow, transparency and family spirit, we are committed to establishing long-term partnerships with our people and all those we work with. We aim to strengthen our network, uplift our communities, and build a legacy of homegrown success stories that inspire the leaders of tomorrow.

Job Overview:

To enhance customer experience processes to drive service excellence, optimize interactions, and improve satisfaction within the company's operational framework.

Key Responsibilities:

• Monitor and analyze customer experience metrics, identifying trends and opportunities to enhance service levels.
• Develop and implement customer feedback mechanisms, ensuring timely collection, analysis, and action on insights.
• Collaborate with cross-functional teams (Sales, Supply Chain, IT, Operations) to improve processes impacting the customer journey.
• Manage SKUs Master Data Changes proactively with customers (e.g. Prices, Barcodes, etc.).
• Design and maintain customer experience reports, tracking key service indicators and recommending improvements.
• Act as a point of contact for escalated customer concerns, ensuring swift resolution and process enhancements.
• Lead initiatives to improve order-to-delivery processes, ensuring seamless customer transactions.
• Optimizing customer-related processes such as delivery routes, ordering behavior (cost to serve optimization) by independently initiating and managing improvement measures and projects with customers and internal experts.
• Support the digitalization of customer experience touchpoints, including automation and CRM enhancements.
• Develop and execute communication strategies, ensuring clear and effective customer engagement.
• Conduct service audits and workshops, mapping the end-to-end customer experience to identify areas for improvement.
• Evaluating logistics efficiency and cost deriving from ordering behavior and initiating and executing improvement actions
• Ensure compliance with service level agreements (SLAs) and propose solutions to enhance customer reliability and satisfaction.

Managing recalls control/support for shipping communication, monitoring of quantities & costs.

• 1-2 years of relevant experience.
• Industrial Engineering or any other Engineering field.
• BS Supply Chain Management, B. Administration or related field.

At Basamh Group, we pride ourselves on attracting talented individuals by offering dynamic and rewarding professional opportunities that inspire growth and innovation. We are deeply committed to fostering a culture of growth by supporting continuous development through hands-on learning, comprehensive online resources, interactive training, and personalized coaching. Guided by our core value of family spirit, we cultivate an environment where every individual feels valued, supported, and empowered to thrive. We ensure our people contribute to our collective success while finding fulfillment and pride in being part of the Basamh Group family.

• Seniority level Entry level

• Employment type Full-time

• Job function Supply Chain
• Industries Food and Beverage Services

Referrals increase your chances of interviewing at Basamh Group by 2x

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.