192 Service Quality jobs in Saudi Arabia

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Date: 20 Jul 2025

Location: Riyadh, SA

Company: Alstom

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the full-time onsite Services Quality Engineer in Riyadh, SA we’re looking for?

Your future role

"Take on a new challenge and apply your quality assurance and inspection expertise in a new cutting-edge field. You’ll work alongside collaborative and detail-oriented teammates.
You'll ensure the delivery of high-quality products and processes, driving operational excellence and safety standards within our projects. Day-to-day, you’ll work closely with teams across the business (project maintenance teams, supplier quality teams, and production teams), document inspection results and NCRs, and much more."

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.

We’ll look to you for:

Maintaining all controlled document files and test records in a timely and accurate manner. ,

Controlling the correct calibration of critical equipment and instrumentation used in the inspections. ,

Assisting in the writing and updating of inspection standards, protocols, and checklists. ,

Evaluating problems and making initial recommendations for possible corrective actions. ,

Working with project maintenance teams to alert on risks of missing parts due to defects. ,

Recording workstation audit/assessment results as required. ,

Reporting to the Project Quality and Safety Manager the synthesis of inspection results, including KPIs. ,

Stopping maintenance activities in case of a defect that justifies mandatory rework. ,

Escalating anomalies detected in the project and ensuring their effective treatment (QRQC and 8D tool). ,

Leading and contributing to product QRQC and 8D quality and railway safety investigations."

All about you

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

Degree in Engineering, Quality Management, or a related field. ,

Experience or understanding of quality inspection processes and tools. ,

Knowledge of Non-Conformance Reporting (NCR) and root cause analysis techniques (e.g., QRQC, 8D). ,

Familiarity with calibration of critical equipment and instrumentation. ,

Strong communication and documentation skills. ,

Analytical mindset with problem-solving capabilities. ,

Ability to collaborate with cross-functional teams. ,

Understanding of safety standards and risk management practices. ,

Adaptability to work in a dynamic production environment.

Things you’ll enjoy

Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:

Collaborate with transverse teams and helpful colleagues ,

Work with cutting-edge quality control processes and methodologies to ensure the highest standards in railway safety and performance ,

Progress towards becoming a key driver of quality excellence and operational efficiency in the railway industry ,

Utilise our forward-thinking and inclusive working environment

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.

Overview

A reputable and well-established technology company is actively recruiting a regional customer service quality manager for their team in Riyadh.

Please note that you must meet all the criteria set out below for your application to be considered. Suitable candidates will be contacted within 5 working days. If you are not contacted by us within that time, please consider your application unsuccessful on this occasion.

Responsibilities

The main responsibilities will include but are not limited to:

• Work closely with the service delivery manager to support managing the performance of the customer service team.
• Develop and implement quality procedures and service standards.
• Review existing policies and procedures to identify areas for improvement.
• Lead quality improvement initiatives and assess effectiveness.
• Provide feedback to team members and senior managers.
• Gather and review customer feedback to improve service delivery.
• Track KPIs related to service management quality, analyse performance data, and generate reports.

Ideal Candidate Profile

To be successful you will need to meet the following:

• Bachelor's degree in business administration, finance, or a related field. ITIL certification is a plus.
• At least 5 years of quality management experience in a customer support environment.
• Good understanding of the ITIL framework.
• Excellent analytical and problem-solving skills.
• Excellent verbal and written communication skills in English and Arabic.
• Applicants should be available for face-to-face interviews in the location mentioned above.

• Monitor customer service interactions (voice, chat, emails) to ensure quality standards are met and exceeded.
• Evaluate customer service performance using quality assurance metrics and provide feedback to agents and supervisors.
• Develop customised learning plans and coach agents to enhance customer service skills and knowledge.
• Analyze dissatisfied customer interactions to identify trends and opportunities for improvement.
• Conduct research to identify best practices in customer service, and suggest continuous improvement practices
• Work closely with other team members to ensure a high level of customer satisfaction.

Requirements :

• Fluency in Arabic (CEFR Level B2) and English (CEFR level C1) for both written as well as spoken.
• Proven experience in a customer service quality assurance role.
• Strong knowledge of customer service principles and practices.
• Excellentmunication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team.
• Bachelor's degree in business administration, marketing, or a related field

Preferred qualifications :

• Six Sigma (Green or Black Belt) / LEAN or any other quality management certifications

Job ID 373724f3-704e-45cb-8ab3-82d32fda45f0

• Monitor customer service interactions (voice, chat, emails) to ensure quality standards are met and exceeded.
• Evaluate customer service performance using quality assurance metrics and provide feedback to agents and supervisors.
• Develop customised learning plans and coach agents to enhance customer service skills and knowledge.
• Analyze dissatisfied customer interactions to identify trends and opportunities for improvement.
• Conduct research to identify best practices in customer service, and suggest continuous improvement practices
• Work closely with other team members to ensure a high level of customer satisfaction.

Requirements :

• Fluency in Arabic (CEFR Level B2) and English (CEFR level C1) for both written as well as spoken.
• Proven experience in a customer service quality assurance role.
• Strong knowledge of customer service principles and practices.
• Excellentmunication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team.
• Bachelor's degree in business administration, marketing, or a related field

Preferred qualifications :

• Six Sigma (Green or Black Belt) / LEAN or any other quality management certifications

Job ID 373724f3-704e-45cb-8ab3-82d32fda45f0

Customer Service Quality Specialist - Saudi National Tabby Riyadh, Saudi Arabia Apply now Posted 1 month ago Permanent Competitive

Customer Service Quality Specialist - Saudi National

Customer Service Quality Specialist - Saudi National

Department: Customer Experience Management

Employment Type: Full Time

Location: KSA

Compensation: ر.س8,000 / month

Description

Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money.

The company's flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.

Tabby generates over $10 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region.
Tabby launched in 2019 and has since raised +$ billion in equity and debt funding from global and regional investors, and is now valued at 3.3 billion.

We are seeking a skilled Customer Service Quality Specialist to join our team in KSA. The ideal candidate will be fluent in Arabic and English, and have a strong understanding of customer service principles and practices as well as cultural nuances of the GCC region. In this role, you will be responsible for monitoring, evaluating and improving the quality of our customer service interactions to ensure customer satisfaction and retention.

Key Responsibilities

• Monitor customer service interactions (voice, chat, emails) to ensure quality standards are met and exceeded.
• Evaluate customer service performance using quality assurance metrics and provide feedback to agents and supervisors.
• Develop customised learning plans and coach agents to enhance customer service skills and knowledge.
• Analyze dissatisfied customer interactions to identify trends and opportunities for improvement.
• Conduct research to identify best practices in customer service, and suggest continuous improvement practices
• Work closely with other team members to ensure a high level of customer satisfaction.

• Fluency in Arabic (CEFR Level B2) and English (CEFR level C1) for both written as well as spoken.
• Proven experience in a customer service quality assurance role.
• Strong knowledge of customer service principles and practices.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team.
• Bachelor's degree in business administration, marketing, or a related field

• Six Sigma (Green or Black Belt) / LEAN or any other quality management certifications

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Customer Service Quality Specialist - Saudi National Tabby Riyadh, Saudi Arabia Apply now Posted 1 month ago Permanent Competitive

Customer Service Quality Specialist - Saudi National

Customer Service Quality Specialist - Saudi National

Department: Customer Experience Management

Employment Type: Full Time

Location: KSA

Compensation: ر.س8,000 / month

Description

Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money.

The company's flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.

Tabby generates over $10 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region.
Tabby launched in 2019 and has since raised +$ billion in equity and debt funding from global and regional investors, and is now valued at 3.3 billion.

We are seeking a skilled Customer Service Quality Specialist to join our team in KSA. The ideal candidate will be fluent in Arabic and English, and have a strong understanding of customer service principles and practices as well as cultural nuances of the GCC region. In this role, you will be responsible for monitoring, evaluating and improving the quality of our customer service interactions to ensure customer satisfaction and retention.

Key Responsibilities

• Monitor customer service interactions (voice, chat, emails) to ensure quality standards are met and exceeded.
• Evaluate customer service performance using quality assurance metrics and provide feedback to agents and supervisors.
• Develop customised learning plans and coach agents to enhance customer service skills and knowledge.
• Analyze dissatisfied customer interactions to identify trends and opportunities for improvement.
• Conduct research to identify best practices in customer service, and suggest continuous improvement practices
• Work closely with other team members to ensure a high level of customer satisfaction.

• Fluency in Arabic (CEFR Level B2) and English (CEFR level C1) for both written as well as spoken.
• Proven experience in a customer service quality assurance role.
• Strong knowledge of customer service principles and practices.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team.
• Bachelor's degree in business administration, marketing, or a related field

• Six Sigma (Green or Black Belt) / LEAN or any other quality management certifications

Boost your career Find thousands of job opportunities by signing up to eFinancialCareers today.

JASARA PMC is looking for a dedicated and skilled Manager of Reporting & Process Improvement to join our team. In this role, you will be responsible for overseeing the reporting functions, ensuring accurate data analysis, and driving process improvement initiatives across the organization to enhance operational efficiency.

As a Manager, you will work closely with various teams to identify areas for improvement and implement best practices in reporting and operational processes.

1. Manage the reporting process to ensure accuracy and timeliness of data delivery.
2. Analyze data trends and provide actionable insights to support strategic decision-making.
3. Identify opportunities for process optimization to improve efficiency and quality.
4. Collaborate with stakeholders to gather reporting requirements and develop relevant documentation.
5. Lead projects aimed at enhancing reporting functionality and data integrity.
6. Stay updated with industry trends to ensure that JASARA implements the best practices in reporting and process management.
7. Provide training and support to team members regarding reporting tools and methodologies.

1. Bachelor's degree in Business Administration, Analytics, or a related field.
2. Minimum of 5 years of experience in reporting, data analysis, or process improvement.
3. Strong analytical skills and attention to detail.
4. Proven experience in managing and leading teams.
5. Proficiency in reporting tools (e.g., Microsoft Excel, Power BI, or Tableau).
6. Excellent communication and interpersonal skills.
7. Understanding of construction or project management processes is a plus.
8. Project management certification is advantageous.

JASARA PMC is looking for a dedicated and skilled Manager of Reporting & Process Improvement to join our team. In this role, you will be responsible for overseeing the reporting functions, ensuring accurate data analysis, and driving process improvement initiatives across the organization to enhance operational efficiency.

As a Manager, you will work closely with various teams to identify areas for improvement and implement best practices in reporting and operational processes.

1. Manage the reporting process to ensure accuracy and timeliness of data delivery.
2. Analyze data trends and provide actionable insights to support strategic decision-making.
3. Identify opportunities for process optimization to improve efficiency and quality.
4. Collaborate with stakeholders to gather reporting requirements and develop relevant documentation.
5. Lead projects aimed at enhancing reporting functionality and data integrity.
6. Stay updated with industry trends to ensure that JASARA implements the best practices in reporting and process management.
7. Provide training and support to team members regarding reporting tools and methodologies.

1. Bachelor's degree in Business Administration, Analytics, or a related field.
2. Minimum of 5 years of experience in reporting, data analysis, or process improvement.
3. Strong analytical skills and attention to detail.
4. Proven experience in managing and leading teams.
5. Proficiency in reporting tools (e.g., Microsoft Excel, Power BI, or Tableau).
6. Excellent communication and interpersonal skills.
7. Understanding of construction or project management processes is a plus.
8. Project management certification is advantageous.

JASARA PMC is looking for a dedicated and skilled Manager of Reporting & Process Improvement to join our team. In this role, you will be responsible for overseeing the reporting functions, ensuring accurate data analysis, and driving process improvement initiatives across the organization to enhance operational efficiency.

As a Manager, you will work closely with various teams to identify areas for improvement and implement best practices in reporting and operational processes.

1. Manage the reporting process to ensure accuracy and timeliness of data delivery.
2. Analyze data trends and provide actionable insights to support strategic decision-making.
3. Identify opportunities for process optimization to improve efficiency and quality.
4. Collaborate with stakeholders to gather reporting requirements and develop relevant documentation.
5. Lead projects aimed at enhancing reporting functionality and data integrity.
6. Stay updated with industry trends to ensure that JASARA implements the best practices in reporting and process management.
7. Provide training and support to team members regarding reporting tools and methodologies.

1. Bachelor's degree in Business Administration, Analytics, or a related field.
2. Minimum of 5 years of experience in reporting, data analysis, or process improvement.
3. Strong analytical skills and attention to detail.
4. Proven experience in managing and leading teams.
5. Proficiency in reporting tools (e.g., Microsoft Excel, Power BI, or Tableau).
6. Excellent communication and interpersonal skills.
7. Understanding of construction or project management processes is a plus.
8. Project management certification is advantageous.